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Alarm Codes

DP 30 alarm codes

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0% found this document useful (0 votes)

2K views180 pages

Alarm Codes

DP 30 alarm codes

Uploaded by

Gianni DaBologna

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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EP25-35(C)N Service Manual

13 Alarm codes

This chapter explains the meaning of the various alarms that the different controllers
can produce. Refer to chapter 11 for information on the TruckTool Diagnostics
application.

The truck is equipped with a state of the art failure analysis, which prevents that in
normal usage, a single fault does not prevent the usage of the truck. For example, if the
tilt lever is broken, only the tilt function is disabled, but otherwise, the truck remains
functional. The faulty state of the truck is informed to the operator through the truck
display.

In case of a drive system failure, in most cases, the truck does not make a sudden,
wheels locking braking. It either does a normal re-generative braking, or opens the
motor controller bridge that allows the motors to rotate freely, and allows the operator to
stop the truck safely using the brake pedal together with the wet disc brakes. For
example, if the main fuse of the right traction controller blows, the braking control is
given to the operator and the truck display informs the operator that he must stop the
truck. When the truck is stopped, it automatically changes to a slow speed mode, which
makes the truck single drive, and allows operating the truck with one motor only, at a
slow speed.

Before you start to troubleshoot the truck:

 Make sure that all the power supplies, fuses and connections are not damaged.
 Make sure that the battery is fully charged. Low battery voltage can cause error
messages.
 Restart the truck. Some error messages can be cleared after the restart.
 Check the status of the truck display (warning/alarm/info code).
 Use the TruckTool Diagnostics application to troubleshoot the truck.

NOTE: Read the alarm code descriptions from the truck display to make sure that
you always have the latest alarm code descriptions.

13.1 VCM

13.1.1 VCM master alarms

Table 43. VCM master alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A8 Watchdog Internal Error Alarm

Call Service

This is a safety-related self-diagnosis test within the logic between the master (drive) and slave
(pump) microcontrollers. This alarm occurs, when the master and slave watchdog message is
missing or late. This alarm can be caused by a CAN bus malfunction, which blinds the
communication between the master and the slave.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A13 EEPROM memory general error Internal Error Alarm

Call Service

Possible internal error in the VCM, related to the EEPROM memory. General memory failure.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A19 Battery undervoltage Battery Voltage Alarm

Call Service

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

4W66 Battery low Warning

Battery BDI level below the warning threshold.

Charge the battery. Verify the battery voltage, and adjust the BDI measurement, if necessary.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A78 Accelerator pedal failure Throttle pedal Alarm

Must be Released

The accelerator pedal does not work correctly.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A80 Forward and backward switches active Direction switch Alarm

simultaneously Call Service

Forward and backward switches are active at the same time.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the sensors and switches work correctly in the I/O menu. If there is an
incorrect start, find the damaged switch.
 If the sensor is stuck to a conductive state, disconnect the sensor. If the alarm goes out of
view, the sensor is probably broken and must be replaced. Before you replace the sensor,
make sure that there is power supply to the sensor.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector, measure the resistance from the harness pins of the
controller wire. The resistance must follow the functionality of the circuit diagram, when the
sensor is operated. If there are active sensors (inductive, capacitive, reed switches etc.), you
must remove the sensor connector and manually short circuit pins of the switch (check the
correct pins from the circuit diagram).
 Disconnect the sensor connector, measure the resistance directly from the sensor. The
resistance must follow the functionality of the circuit diagram, when the sensor is operated.
NOTE: Active sensors cannot be tested this way.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

4A84 Steering angle sensor Steering Alarm

Faulty, Call Service

Rear axle steering angle sensor out of taught values.

For a solution to the problem, see the troubleshooting instructions under code 4A78.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4I191 Seat switch, not activated Seat Information

Must be Activated

Seat switch is not activated at start-up.

Activate the seat.

4I192 Seat belt switch, not activated Seat Belt Information

Must be Closed

Seat belt not connected at start-up.

Close the seat belt. If the seat belt is closed, see the troubleshooting instructions under code 4I191.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4I193 Accelerator pedal active Accelerator pedal Information

Release to continue

Accelerator pedal active at start-up.

Release the accelerator pedal. If the accelerator pedal is released:

4I194 Dual accelerator pedal center switch Dual accelerator pedal Information
Release to continue

Dual accelerator pedal center switch not active at start-up.

Release the dual accelerator pedal. If the dual pedal is released, see the troubleshooting instructions
under code 4I191.

4I195 FNR switch, forward active Direction switch Information

Release to continue

Forward direction of the driving direction selection switch active at start-up.

Set the driving direction selection switch to neutral. If the driving direction selection switch is in
neutral, see the troubleshooting instructions under code 4I191.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4I196 FNR switch, reverse active Direction switch Information

Release to continue

Backward direction of the driving direction selection switch active at start-up.

Set the driving direction selection switch to neutral. If the driving direction selection switch is in
neutral, see the troubleshooting instructions under code 4I191.

4I197 Operator presence pedal active Operator presence Information

pedal must be
released

Operator presence pedal active at start-up.

Release operator presence pedal. If the problem still occurs, see the troubleshooting instructions
under code 4I191.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4I198 F2 button active F2 button Information

Release to continue

F2 button active at start-up.

Release the F2 button.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 38 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the sensors and switches work correctly in the I/O menu. If there is an
incorrect start, find the damaged switch.
 If the sensor is stuck to a conductive state, calibrate the armrest.
 If the problem is not in the sensor, set the truck back to the default settings and run the truck
model configuration wizard.
 If the default settings do not help, flash the arm rest and run the calibrations again.
 If this does not help (and other armrest signals are functioning correctly in the I/O-menu),
replace the armrest. NOTE: If replacement of the armrest does not help, install the original
armrest back to the truck.
 If replacement of the arm rest does not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller. NOTE: If the
controller replacement does not help, install original controller back to the truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

4A199 Lift/lower minilever out of range Lift Lever Alarm

Faulty, Call Service

Lift manual control lever out of range.

For a solution to the problem, see the troubleshooting instructions under code 4A78.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A200 Tilt minilever out of range Tilt Lever Alarm

Faulty, Call Service

Tilt lever out of range.

4A204 Battery empty Alarm

BDI (Battery discharge indicator) level below 9%, battery empty.

Charge battery.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A208 EEPROM memory parameter error Internal Error Alarm

Call Service

Internal error in the VCM related to the EEPROM memory. There is a failure in the area where the
parameters are stored.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A210 RAM memory error Internal Error Alarm

Call Service

Possible internal error in the VCM related to the RAM memory: the memory contents check failed.

4W214 Service request Next Inspection Warning

Call Service

Do the maintenance for the truck. Verify the SERVICE DONE and SERVICE REMINDER TYPE
parameters.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A215 Output configuration Alarm

Possible internal error in the output configuration.

4W216 Wrong display Internal warning Warning

Call service

Wrong display type, or wrong display software version.

When this alarm occurs, check the parameters. Make sure that the display is not damaged. Set the
parameter AURORA DISPLAY to 0:disabled. If the alarm disappears, the fault is probably in the
display.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A217 Analog value reading error Internal Error Alarm

Call Service

AD conversion inside the controller has frozen. Possible controller internal error.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4W221 No CAN message from display Internal warning Warning

Call service

No CAN message from the display.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If the programming does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

4A223 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

CAN bus failure, no message received. No CAN bus messages from other node(s).
A possible cause for the alarm is a CAN bus connection failure in one of the CAN bus devices.

For a solution to the problem, see the troubleshooting instructions under code 4W221.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A224 Waiting for other controller to communicate Alarm

Each motor controller has 2 microprocessors. The master processor is waiting for another node to
communicate.

For a solution to the problem, see the troubleshooting instructions under code 4W221.

4A225 Not genuine hardware Internal Error Alarm

Call Service

This alarm occurs, when there is an error with the controller hardware or software. The genuine part
check has failed.
 Make sure that you have the original hardware and software installed to your truck:
The original hardware has the letters RO in the controller type plate.
The original software is downloaded by TruckTool.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

4A226 Accelerator pedal out of range Throttle pedal Alarm

Faulty, Call Service

Accelerator pedal out of range.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A227 Error at VCM slave processor Alarm

Failure in the slave controller.

For a solution to the problem, see the troubleshooting instructions under code 4W221.

4A228 Main contactor open Critical Failure Alarm

Use brake pedal to
stop!

Main contactor open due to an error in a controller. Possible causes for the alarm are: Main
contactor tips, problem in the motor controller positive supply, problem in the motor encoder or in
motor phase connection.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4W229 Pump controller over temperature Warning

Pump controller temperature over 85ºC.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the pump controller to cool down.
 If the problem occurs in a cold truck, read the pump controller temperature value. If the
sensor shows a value over 85ºC, but the controller feels cold, do the following tests:
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

4A230 Brake pedal wrong teaching Brake pedal Alarm

Faulty, Call Service

Brake pedal minimum and maximum are not constant.

For a solution to the problem, see the troubleshooting instructions under code 4A78.

4A231 Brake pedal out of range Brake pedal Alarm

Faulty, Call Service

Brake pedal analogue value is out of range. Possible cause for the alarm is that the positive supply
of the brake pedal sensor or the 0 V is missing.

For a solution to the problem, see the troubleshooting instructions under code 4A78.

4A232 Traction controller mismatch Internal Error Alarm

Call Service

Error in the traction controller.

For a solution to the problem, see the troubleshooting instructions under 4A217.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A233 Emergency stop switch Critical failure Alarm

Call service

This alarm occurs when, the emergency stop button is pushed, but the power of the truck does not
switch OFF.

4W234 Incorrect software version at slave controller Internal Error Warning

Call Service

This error can occur if the controller is not a genuine spare part or if the software update is
corrupted.
 Make sure that the master and slave software versions are the same. See the Info view.
 The original hardware has letters RO at the controller type plate.
 The original software is downloaded by TruckTool.
 Set the truck back to default settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A235 Traction too weak Internal Error Alarm

Call Service

The truck does not follow the deceleration ramp which is defined. This alarm can occur temporarily
in a hard ramp with a heavy load.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A236 Pump motor temperature Alarm

Pump motor over temperature.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the motor to cool down.
 If the problem occurs in a cold truck, read the motor temperature sensor value. If the sensor
shows an over-temperature value, but the motor feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Measure the ohmic value of the temperature sensor directly from the output pins of the
sensor. The resistance must be ~580 Ω at 20°C.
NOTE: The traction motors have dual sensors. Swap the connector to use the secondary
sensor.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

4A237 Tilt sensor failure Tilt Sensor Alarm

Faulty, Call Service

Tilt sensor failure.

For a solution to the problem, see the troubleshooting instructions under code 4A78.

4A238 Overload Alarm

The system pressure is measured with the pressure sensor. This alarm occurs, when there is an
over load.

If the truck is not overloaded, calibrate the pressure sensor and verify the warning loads.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4W239 Operator presence pedal Operator presence Warning

pedal not activated

Operator presence pedal not activated.

4W240 Parking brake status Traction Warning

Reduced performance

The physical measurement of the moving axle of the parking brake does not match the software
control.

For a solution to the problem, see the troubleshooting instructions under code 4W239.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A241 Parameter mismatch Alarm

Master / slave CPU parameters do not match.

 Set the power of the truck OFF and ON.
 If the problem still occurs, open the settings view and push save to truck. Set the power of
the truck OFF and ON.
 If the problem still occurs, export the default parameters to the truck. Set the power of the
truck OFF and ON.
 If the problem still occurs, flash the controller. Set the default values and run the truck model
configuration and truck option wizards.
 If the problem still occurs, replace the controller.

4A242 Parameter transfer Alarm

Master / slave parameter transfer ongoing.

For a solution to the problem, see the troubleshooting instructions under 4A241.

4A243 Battery door open Battery lock Alarm

Must be Closed

Battery door is open and travel request is set ON.

For a solution to the problem, see the troubleshooting instructions under code 4A80.

4A244 Waiting for another node to communicate Alarm

Each motor controller has 2 microprocessors. The master processor is waiting for another node to
communicate.

For a solution to the problem, see the troubleshooting instructions under code 4W221.

4A245 Steering angle sensor redundancy Critical failure Alarm

Call service

Rear axle steering angle sensor redundancy check error. Possible causes for the alarm: rear axle
steering sensor positive supply, 0V supply or either output channel missing.

For a solution to the problem, see the troubleshooting instructions under code 4A78.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4A246 Steering wheel/axle sensor mismatch Critical failure Alarm

Call service

This alarm occurs when the rotation direction of the steering wheel sensor does not agree with the
real movement of the rear axle.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4W247 Key line failure Internal warning Warning

Call service

The controller internal circuit is damaged when the power of the truck is set to OFF.

4I248 Incorrect start, lift lever active Information

Lift lever active at start-up.

Release the lift lever. If the lever is released, see the troubleshooting instructions under code 4I191.

4I249 Incorrect start, tilt lever active Information

Tilt lever active at start-up.

Release the tilt lever. If the lever is released, see the troubleshooting instructions under code 4I191.

4I250 Incorrect start, sideshift lever active Information

Sideshift lever active at start-up.

Release the sideshift lever. If the lever is released, see the troubleshooting instructions under code
4I191.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4I251 Incorrect start, attach 2 lever active Information

Attach 2 lever active at start-up.

Release the Attachment 2 lever. If the lever is released, see the troubleshooting instructions under
code 4I191.

4I252 Incorrect start, attach 3 lever active Information

Attach 3 lever active start-up.

Release the Attachment 3 lever. If the lever is released, see the troubleshooting instructions under
code 4I191.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

4I253 Incorrect start, clamp release switch active Information

Clamp release switch active at start-up.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the sensors and switches work correctly in the I/O menu. If there is an
incorrect start, find the damaged switch.
 If sensor is stuck to conductive state, try disconnecting the sensor. If alarm does not re-
appear (output changes state), sensor is most likely broken and must be replaced. Before
replacing the sensor, verify power supply to the sensor.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector, measure the resistance from the harness pins of the
controller wire. The resistance must follow the functionality of the circuit diagram, when the
sensor is operated. If there are active sensors (inductive, capacitive, reed switches etc.), you
must remove the sensor connector and manually short circuit pins of the switch (check the
correct pins from the circuit diagram).
 Disconnect the sensor connector, measure the resistance directly from the sensor. The
resistance must follow the functionality of the circuit diagram, when the sensor is operated.
NOTE: Active sensors cannot be tested this way.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

13.1.2 VCM slave alarms

Table 44. VCM slave alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A8 Watchdog Internal Error Alarm

Call Service

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A13 EEPROM memory general error Internal Error Alarm

Call Service

There is an internal error in the VCM related to the EEPROM memory: this is a general memory
failure.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A19 Battery undervoltage Battery Voltage Alarm

Call Service

The battery voltage is wrong: there is an undervoltage at the key input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A187 Lift valve driver open Lift Alarm

Disabled, Call Service

There is an error in the driver that controls the valve output. The problem can be in the wiring, the
valve coil, or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 63 Ω for proportional valves, 270 Ω for ON/OFF
valves.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 63 Ω for proportional valves, 270 Ω for ON/OFF valves.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings are not a solution to the problem, flash the controller and run the
wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

5A188 Lower valve driver open Lower Alarm

Disabled, Call Service

There is an error in the driver that controls the valve output. The problem can be in the wiring, the
valve coil, or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A189 Tilt forward driver open Tilt forward Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A190 Tilt backward driver open Tilt backward Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A191 Sideshift left driver open Attachment %d Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A192 Sideshift right driver open Attachment %d Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A193 Attach 2A driver open Attachment 2A Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A194 Attach 2B (FC) / PDS (MC) driver open Attachment 2B Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A195 Attach 3A (FC) / Clamp release (MC) driver Attachment 3A Alarm

open Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A196 Attach 3B driver open Attachment 3B Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A197 Hydraulic brake release driver open Traction Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

5A198 Lift lock (FC) / Lower disable (MC) driver Pump Alarm
open Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A187.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A199 Lifting/lowering coil shorted Lift Lever Alarm

Disabled, Call Service

Short circuit at the lift (pin A25) or lower (pin A24) valve coil. After the overload condition is removed,
the alarm exits automatically by releasing and then enabling the control command.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The coil open alarm can occur, if there is no power at VCM pin A1 (from the supplying fuse
6F1) at start-up.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 63 Ω for proportional valves, 270 Ω for ON/OFF
valves.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 63 Ω for proportional valves, 270 Ω for ON/OFF valves.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

5A200 Tilt up/down coil shorted Tilt Lever Alarm

Disabled, Call Service

Short circuit at the tilt forward (pin A2) or tilt backward (pin A3) valve coil. After the overload
condition is removed, the alarm exits automatically by releasing and then enabling the control
command.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A201 Sideshift left/right coil shorted Attachment %d Alarm

Disabled, Call Service

Short circuit at the sideshift left (pin A27) or sideshift right (pin A26) valve coil. After the overload
condition is removed, the alarm exits automatically by releasing and then enabling the control
command.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

5A202 Attach 2 A/B (FC) / PDS (MC) coil shorted Attachment %d Alarm
Disabled, Call Service

Short circuit at the Attach 2A (pin A4) or attach 2B (pin A5) valve coil. After the overload condition is
removed, the alarm exits automatically by releasing and then enabling the control command. Check
wiring.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

5A203 Lift lock (FC) / Lower disable (MC) coil Pump Alarm
shorted Disabled, Call Service

Short circuit at the lift lock (pin B15) valve coil. After the overload condition is removed, the alarm
exits automatically by releasing and then enabling the control command. Check wiring.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

5A204 Attach 3A (FC) / Clamp release (MC) coil Attachment 3A Alarm

shorted Disabled, Call Service

Short circuit at the Attach 3A (pin A6) valve coil. After the overload condition is removed, the alarm
exits automatically by releasing and then enabling the control command.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

5A205 Brake release coil shorted Parking Brake Alarm

Call Service

Short circuit at the brake release (pin B23) valve coil. After the overload condition is removed, the
alarm exits automatically by releasing and then enabling the control command.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

5A206 Attach 3B coil shorted Attachment 3B Alarm

Disabled, Call Service

Short circuit at the Attach 3B (pin A7) valve coil. After the overload condition is removed, the alarm
exits automatically by releasing and then enabling the control command.

For a solution to the problem, see the troubleshooting instructions under code 5A199.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A207 Watchdog, master Internal Error Alarm

Call Service

Internal error inside the VCM due watchdog circuitry between both uC's.

5A208 EEPROM memory parameter error Internal Error Alarm

Call Service

Internal error in the VCM related to the EEPROM memory. There is a failure in the area where the
parameters are stored.

For a solution to the problem, see the troubleshooting instructions under code 5A207.

5A209 Parameter restore Critical Failure Alarm

Reduced performance

Internal error in the VCM. The VCM has restored the values to the default values.
 Set the power of the truck OFF and ON again.
 If the alarm still occurs, open the settings view, push save to truck. Set the power of the truck
OFF and ON again.
 If the alarm still occurs, export the default parameters to the truck and try again.
 If the alarm still occurs, flash the controller, set default values and run truck model
configuration and truck option wizards.
 If the alarm still occurs, replace the controller.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A210 RAM memory error Internal Error Alarm

Call Service

Possible internal error in the controller related to the RAM memory: the memory contents check
failed.

For a solution to the problem, see the troubleshooting instructions under code 5A207.

5A215 Output configuration Internal Error Alarm

Call Service

Possible internal error in the output configuration.

For a solution to the problem, see the troubleshooting instructions under code 5A207.

5A217 Analog value reading error Internal Error Alarm

Call Service

Internal error at the analogue inputs reading inside the VCM.

For a solution to the problem, see the troubleshooting instructions under code 5A207.

5A218 Digital input mismatch Critical Failure Alarm

Reduced performance

Internal error in the VCM related to the readings of the digital inputs. The master uC and the slave
uC are reading different values.

For a solution to the problem, see the troubleshooting instructions under code 5A207.

5A219 Analog input mismatch Internal Error Alarm

Call Service

Internal error in the VCM related to the reading of the analog inputs. The master uC and the slave
uC are reading different values.

For a solution to the problem, see the troubleshooting instructions under code 5A207.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A222 No CAN message from the arm rest Internal error, Alarm
call service

No CAN message from the arm rest on the bus.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

5A223 CAN bus failure, no message received Internal Error Alarm

Call Service

No CAN message from another node(s) on the bus.

For a solution to the problem, see the troubleshooting instructions under code 5A222.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A225 Not genuine hardware Internal Error Alarm

Call Service

Error with the controller hardware / software. Genuine part check failed.
 The original hardware has the letters RO in the controller type plate.
 The original software is downloaded by TruckTool.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A231 Lifting valve driver shorted Lift Alarm

Disabled, Call Service

Error at the driver controlling the valve output. Failure can be in the wiring / valve coil, or in the
controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Read the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the supply voltage of the valves.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 63 Ω for proportional valves, 270 Ω for ON/OFF
valves.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 63 Ω for proportional valves, 270 Ω for ON/OFF valves.
 If the resistance is not correct, test the functionality with another coil.
 Set the truck back to the default settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
 NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

5A232 Lowering valve driver shorted Lower Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A233 Tilt forward driver shorted Tilt Backward Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A234 Tilt backward driver shorted Tilt Forward Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A235 Sideshift left driver shorted Sideshift Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A236 Sideshift right driver shorted Sideshift Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A237 Attach 2A driver shorted Attachment 2A Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A238 Attach 2B (FC) / PDS (MC) driver shorted Attachment 2B Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A239 Attach 3A (FC) / Clamp release (MC) driver Attachment 3A Alarm

shorted Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A240 Attach 3B driver shorted Attachment 3B Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A241 Hydraulic brake release driver shorted Traction Alarm

Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

5A242 Lift lock (FC) / Lower disable (MC) driver Pump Alarm
shorted Disabled, Call Service

An error in the driver that controls the valve output. The problem can be in the wiring, the valve coil,
or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 5A231.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A243 Lift valve coil open Lift Alarm

Disabled, Call Service

Error at the valve coil output. Failure can be in the wiring or at the valve coil.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The coil open alarm can occur, if there is no power at VCM pin A1 (from the supplying fuse
6F1) at start-up.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Possible causes for alarm are a disconnected valve, missing valve supply and a missing
valve output positive.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 63 Ω for proportional valves, 270 Ω for ON/OFF
valves.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 63 Ω for proportional valves, 270 Ω for ON/OFF valves.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

5A244 Lowering valve coil open Lower Alarm

Disabled, Call Service

Error at the valve coil output. Failure can be in the wiring or at the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A245 Tilt forward coil open Tilt forward Alarm

Disabled, Call Service

Error at the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A246 Tilt backward coil open Tilt backward Alarm

Disabled, Call Service

Error at the valve coil output. Failure can be in the wiring or at the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A247 Sideshift left coil open Attachment %d Alarm

Disabled, Call Service

Error at the valve coil output. Failure can be in the wiring or at the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A248 Sideshift right coil open Attachment %d lever Alarm

Disabled, Call Service

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A249 Attach 2A coil open Attachment 2A Alarm

Disabled, Call Service

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A250 Attach 2B (FC) / PDS (MC) coil open Attachment 2B Alarm

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A251 Attach 3A (FC) / Clamp release (MC) coil Attachment 3A Alarm

open Disabled, Call Service

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A252 Attach 3B coil open Attachment 3B Alarm

Disabled, Call Service

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

5A253 Hydraulic brake release coil open Traction Alarm

Disabled, Call Service

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

5A254 Lift lock (FC) / Lower disable (MC) coil open Pump Alarm
Disabled, Call Service

Error in the valve coil output. Failure can be in the wiring or in the valve coil.

For a solution to the problem, see the troubleshooting instructions under code 5A243.

13.2 Traction controller

13.2.1 Traction controller right master alarms

Table 45. Traction controller right master alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A8 Watchdog Critical Failure Alarm

Use brake pedal to
stop!

This is a safety-related self-diagnosis test within the logic between the master (drive) and slave
(pump) microcontrollers. This alarm occurs when the master and slave watchdog message is
missing or late. This alarm can be caused by a CAN bus malfunction, which blinds the
communication between the master and the slave.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A13 EEPROM memory general error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory. General memory failure.

12A17 Motor over current sensor Critical Failure Alarm

Use brake pedal to
stop!

Possible hardware problem inside ACE2 due over current protection.

For a solution to the problem, see the troubleshooting instructions under code 12A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A19 Battery undervoltage Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A30 Motor connection fault, low Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault. Check at start-up. The controller connects high side MOSFETs on, and
expects the voltage to raise 66% of the capacitor bank voltage.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A31 Motor connection fault, high Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault. The controller connects the low side MOSFETs on, and expects the voltage
to go below ½ of the voltage.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A37 Main contactor tips closed Internal Error Alarm

Call Service

Error in the main contactor tips. Contactor is conducting when it is controlled to OFF.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and
controller power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

12A38 Main contactor tips open Critical Failure Alarm

Use brake pedal to
stop!

Main contactor is controlled to close, but it stays open. Possible causes for the alarm are an error in
the main contactor, an error in the controller power fuse and an error in the controller B+ connection.

For a solution to the problem, see the troubleshooting instructions under code 12A37.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A53 Current transducer Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the traction controller. Current transducer of the current feedback circuit is
damaged.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A60 Capacitor charge Internal Error Alarm

Call Service

Controller internal capacitor bank is not charged in desired time. The reason is usually an additional
load connected to the controller terminals B+ and B-. Note that all controllers are in parallel.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12W62 Controller overtemperature High Temperature Warning

Lighten Traction Use

Controller overtemperature. The controllers are cooled with a fan. The alarm occurs when the
controller temperature is 85ºC. The maximum current is linearly decreased until the controller
temperature reaches 105ºC. Make sure that the fan works properly (full speed ~ 270 m3/h). Check
the actual temperature of the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the pump controller to cool down.
 If the problem occurs in a cold truck, read the pump controller temperature value. If the
sensor shows a value over 85ºC, but the controller feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12W65 Motor overtemperature High Temperature Warning

Lighten Traction Use

Motor over temperature. Traction motor torque is reduced based on the curve adjusted by the
parameters.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A74 Main contactor coil driver shorted Internal Error Alarm

Call Service

Error at the main contactor coil. Failure can be in the wiring / main contactor coil, or inside the
controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm: Main contactor coil connection.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 212 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 212 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

12A75 Main contactor coil driver open Internal Error Alarm

Call Service

Error at the driver controlling the main contactor coil. Coil has continuously open circuit. Failure can
be in the wiring / main contactor coil, or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 12A74.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A82 Motor feedback sensor Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor feedback sensor. The controller monitors the frequency from the encoder. If it
changes too rapidly, an alarm occurs. Possible causes for the alarm: encoder supply or 0V missing.
Encoder output channel disconnected or shorted.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are
relatively close to each other, and that both are positive or negative. For test purposes,
STALL ROTOR diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Measure the wiring harness connection directly from the encoder connector to the
corresponding controller connector.
 Test the encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A200 Start-up overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Error of a short overvoltage spike at the start-up.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck
voltage raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

12A201 Incorrect software version at slave controller Internal Error Alarm

Call Service

This alarm can occur, when the controller is not a genuine spare part, or a software update is
corrupted and programming of the controller is required.
 Make sure that the versions of the master and slave are the same in the info view.
 Make sure that you have the original hardware and software installed to your truck:
The original hardware has the letters RO in the controller type plate.
The original software is downloaded by TruckTool.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A202 Battery overvoltage Critical Failure Alarm

Use brake pedal to
stop!

The battery voltage is too high. The overvoltage threshold is 116 V.

For a solution to the problem, see the troubleshooting instructions under code 20A200.

12A206 Motor connection fault, init high Internal Error Alarm

Call Service

Motor connection fault. Check at start-up. The controller connects the low side MOSFETs on, and
expects the voltage to go below ½ of the voltage.

12A207 Motor connection fault, init low Internal Error Alarm

Call Service

Motor connection fault. Check at start-up. Controller connects the high side MOSFETs on, and
expects the voltage to raise 66% of the capacitor bank voltage.

For a solution to the problem, see the troubleshooting instructions under code 12A206.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A208 EEPROM memory parameter error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: there is a fault in the area
where the parameters are stored.

12W209 Clear EEPROM performed Internal Error Warning

Call Service

Controller EEPROM memory has been cleared.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A210 RAM memory error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the RAM memory: the memory contents check
failed.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A211 Motor locked Motor Locked Alarm

Please, restart

This alarm occurs, when the traction motor does not rotate when it should. The alarm occurs after 4
seconds. Possible causes for the alarm are a missing encoder supply or a missing 0 V.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are a missing encoder supply or a missing 0 V. Also, the
encoder output channel can be disconnected or shorted.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are
relatively close to each other, and that both are positive or negative. For test purposes,
STALL ROTOR diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Test the encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A212 Error at the slave Critical Failure Alarm

Use brake pedal to
stop!

Failure in the slave controller, check the alarm status from the other nodes.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A213 Hardware fault Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error inside the traction controller.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A214 Accelerator pedal redundancy check Throttle pedal Alarm

Call Service

Accelerator pedal two output channels mismatch. Sum of the two signals vary from the desired over
0.5 V over 200 ms.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are a missing accelerator pedal positive supply or a missing 0
V, accelerator pedal output signal short or an open circuit.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value(s) from the I/O menu. If the sensor is redundant, verify both channels.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.
 Make sure that the sensor moves freely and without play.
 Calibrate the sensor with TruckTool.
 Calibrate another sensor. Remember to run the related calibration wizard.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard and the calibration wizards.

12A215 Brake pedal redundancy check Brake pedal Alarm

Call Service

Brake pedal sensor two output channels mismatch. Sum of the two signals vary from the desired
over 0.5 V of time of over 200 ms. Possible causes for the alarm are a missing brake pedal positive
supply or a missing 0 V.

For a solution to the problem, see the troubleshooting instructions under code 12A214.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A218 Motor temperature sensor Critical Temperature Alarm

Call Service

Traction motor temperature sensor out of range. Possible causes for the alarm are that the motor
temperature sensor is disconnected or shorted.

12A220 Key line interrupt Internal Error Alarm

Call Service

Error at the key line voltage. The key line voltage dropped during the start-up sequence.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A223 Main contactor coil shorted Internal Error Alarm

Call Service

Short circuit at the main contactor (pin A16) coil. After the overload condition is removed, the alarm
exits automatically by releasing and then enabling the control command.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the control output supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 212 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 212 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A224 Waiting for other controller to communicate Alarm

Each motor controller has 2 microprocessors. The master processor is waiting for another node to
communicate.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are a CAN bus connection failure at any node and a motor
phase connection failure.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

12A231 No enable from slave Critical Failure Alarm

Use brake pedal to
stop!

Failure at the slave controller, check alarm status from other nodes.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A233 Power MOSFET shortcircuit Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an internal error in the traction controller. The controller makes sure
at start-up that the power MOSFET is not damaged. If the controlled voltage does not follow the
sequence, this alarm occurs.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A235 Multipurpose 1/2 coil shorted Auxiliary device %d Alarm

Disabled, Call Service

Multipurpose 1 (pin A18) or multipurpose 2 (pin A9) coil shorted. After the overload condition is
removed, the alarm exits automatically by releasing and then enabling the control command.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 212 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 212 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A236 Current gain Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error, current gain procedure is not performed.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A237 Analog value reading error Critical Failure Alarm

Use brake pedal to
stop!

AD conversion inside the controller has frozen. Possible controller internal error.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A239 Not genuine hardware Critical Failure Alarm

Use brake pedal to
stop!

Error with the controller hardware / software. Genuine part check failed.
 Make sure that you have the original hardware and software installed to your truck:
The original hardware has the letters RO in the controller type plate.
The original software is downloaded by TruckTool.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

12A241 Master/slave CPU parameter mismatch Internal Error Alarm

Call Service

Master / slave CPU parameters do not match.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A242 Parameter transfer Internal Error Alarm

Please, restart

Master / slave parameter transfer ongoing.

12A245 IQ setup Critical Failure Alarm

Use brake pedal to
stop!

Error at the motor control IQ setup.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A246 Multipurpose output 1 coil driver open Auxiliary device 1 Alarm

Disabled, Call Service

An error in the driver that controls the multipurpose output 1 coil. The coil has a continuously open
circuit. The fault can be in the wiring, the multipurpose output 1 coil or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 12A235.

12A248 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

No CAN messages from other controllers. Possible causes for the alarm: CAN bus connection fault
at any node. Any controller key-line missing.

For a solution to the problem, see the troubleshooting instructions under code 12A224.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A250 Controller temperature sensor Critical Temperature Alarm

Call Service

Possible internal error in the traction controller. Controller temperature sensor faulty.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the pump controller to cool down.
 If the problem occurs in a cold truck, read the pump controller temperature value. If the
sensor shows a value over 85ºC, but the controller feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

12A251 Incorrect battery voltage Battery Voltage Alarm

Call Service

Battery voltage is not a match to the controller voltage defined by the parameter Nominal battery
voltage.

12A252 Motor connection fault, zero Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault.

For a solution to the problem, see the troubleshooting instructions under code 12A31.

12A253 Field orient setup Critical Failure Alarm

Use brake pedal to
stop!

Error in the field orientation setup.

For a solution to the problem, see the troubleshooting instructions under code 12A208.

12A254 Multipurpose output 1 coil open or coil driver Auxiliary device 1 Alarm
shorted Disabled, Call Service

Error at the multipurpose output 1 coil. Failure can be in the wiring / multipurpose output 1 coil, or
inside the controller.

For a solution to the problem, see the troubleshooting instructions under code 12A235.

13.2.2 Traction controller right slave alarms

Table 46. Traction controller right slave alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A8 Watchdog Critical Failure Alarm

Use brake pedal to
stop!

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A13 EEPROM memory general error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory. General memory failure.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A19 Battery undervoltage Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A38 Main contactor tips open Critical Failure Alarm

Use brake pedal to
stop!

The main contactor is controlled to close, but it stays open. Possible causes for the alarm: an error in
the main contactor, an error in the controller power fuse, an error in the controller B+ connection.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and
controller power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A82 Motor feedback sensor Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor feedback sensor. The controller monitors the frequency from the encoder. If the
frequency changes too rapidly, this alarm occurs.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are
relatively close to each other, and that both are positive or negative. For test purposes,
STALL ROTOR diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Measure the wiring harness connection directly from the encoder connector to the
corresponding controller connector.
 Test the encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A200 Start-up overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Error of a short overvoltage spike at the start-up.

13A202 Battery overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Battery overvoltage. Overvoltage threshold is 116V.

For a solution to the problem, see the troubleshooting instructions under code 13A200.

13A208 EEPROM memory parameter error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: there is a fault in the area
where the parameters are stored.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A209 Parameter restore Internal Error Alarm

Call Service

Possible internal error in the controller: the controller has replaced the set values with the default
values.
 Set the power of the truck OFF and ON again.
 If the alarm still occurs, open the settings view, push save to truck. Set the power of the truck
OFF and ON again.
 If the alarm still occurs, export the default parameters to the truck and try again.
 If the alarm still occurs, flash the controller, set default values and run truck model
configuration and truck option wizards.
 If the alarm still occurs, replace the controller.

13A210 RAM memory error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the RAM memory: the memory contents check
failed.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

13A212 Error at the master Alarm

Failure at the master controller, check alarm status from other nodes.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

13A220 Key line interrupt Internal Error Alarm

Call Service

Error at the key line voltage. Key line voltage dropped during the start-up sequence.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A224 Waiting for other controller to communicate Critical Failure Alarm

Use brake pedal to
stop!

Each motor controller has two microprocessors. The slave processor is waiting for the master to
communicate.

A possible cause for the alarm is a CAN bus connection failure in one of the CAN bus devices.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

13A226 Wrong sw version Alarm

This alarm does not usually occur in this truck application. It can occur during the controller software
updates, but does not occur when the truck is used.

When this alarm occurs, clear the event history. If the alarm still occurs, update the controller.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A229 Output mismatch Critical Failure Alarm

Use brake pedal to
stop!

Motor control issue. Slave uC has detected master uC driving motor wrong way.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

13A230 Watchdog synchronization Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error. Hardware watchdog between master and slave uC.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A232 Wrong sw version Alarm

This alarm does not exist in this truck application. It can occur when updating the controller software,
but does not occur when the truck is used.

When this alarm occurs, clear the event history. If the alarm still occurs, update the controller.

13A236 Current gain Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error, current gain procedure is not performed.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

13A237 Analog value reading error Critical Failure Alarm

Use brake pedal to
stop!

AD conversion inside the controller has frozen. Possible controller internal error.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

13A239 Not genuine hardware Critical Failure Alarm

Use brake pedal to
stop!

13A241 Input mismatch Internal Error Alarm

Call Service

Possible internal error in the controller related to reading inputs. The master uC and the slave uC are
reading different values.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

13A242 Setpoint mismatch Critical Failure Alarm

Use brake pedal to
stop!

Motor control issue. Master uC has detected wrong setpoint at the slave uC.

For a solution to the problem, see the troubleshooting instructions under code 13A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A246 Multipurpose output 1 coil driver open Auxiliary device 1 Alarm

Disabled, Call Service

Error in the driver that controls the multipurpose output 1 coil. The coil has a continuously open
circuit. The fault can be in the wiring, the multipurpose output 1 coil or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 278 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 278 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A248 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

No CAN message from other controllers. Possible causes for the alarm: CAN bus connection fault at
any node. Any controller key-line missing.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

13A251 Incorrect battery voltage Battery voltage Alarm

Call service

Battery voltage is not a match to the controller voltage defined by the parameter Nominal battery
voltage.

13A254 Multipurpose output 1 coil driver shorted Auxiliary device 1 Alarm

Disabled, Call Service

Error in the multipurpose output 1 coil. The failure can be in the wiring, multipurpose output 1 coil or
in the controller.

For a solution to the problem, see the troubleshooting instructions under code 13A246.

13.2.3 Traction controller left master alarms

Table 47. Traction controller left master alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A8 Watchdog Critical Failure Alarm

Use brake pedal to
stop!

This is a safety-related self-diagnosis test within the logic between the master (drive) and slave (pump)
microcontrollers. This alarm occurs when the master and slave watchdog message is missing or late.
This alarm can be caused by a CAN bus malfunction, which blinds the communication between the
master and the slave.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure this
from both sides of drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from terminals of any controller (B+ and B- terminals), the
resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A13 EEPROM memory general error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory. General memory failure.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A17 Motor over current sensor Critical Failure Alarm

Use brake pedal to
stop!

Possible hardware problem inside ACE2 due over current protection.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A19 Battery undervoltage Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A30 Motor connection fault, low Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault. The controller connects high side MOSFETs on, and expects the voltage to
raise 66% of the capacitor bank voltage.

16A31 Motor connection fault, high Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault. The controller connects the low side MOSFETs on, and expects the voltage to
go below ½ of the voltage.

For a solution to the problem, see the troubleshooting instructions under code 16A30.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A37 Main contactor tips closed Internal Error Alarm

Call Service

Error in the main contactor tips. Contactor is conducting when it is controlled to OFF.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and controller
power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A38 Main contactor tips open Critical Failure Alarm

Use brake pedal to
stop!

Main contactor is controlled to close, but it stays open. Possible causes for the alarm: an error in the
main contactor, an error in the controller power fuse, an error in the controller B+ connection.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and controller
power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A53 Current transducer Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the traction controller. Current transducer of the current feedback circuit is
damaged.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A60 Capacitor charge Internal Error Alarm

Call Service

Controller internal capacitor bank is not charged in desired time. The reason is usually an additional
load connected to the controller terminals B+ and B-. Note that all controllers are in parallel.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16W62 Controller over temperature High Temperature Warning

Lighten Traction Use

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the controller to cool down.
 If the problem occurs in a cold truck, read the pump controller temperature value. If the sensor
shows a value over 85ºC, but the controller feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16W65 Motor over temperature High Temperature Warning

Lighten Traction Use

Motor overtemperature. Traction motor torque is reduced based on the curve adjusted by the
parameters.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the motor to cool down.
 If the problem occurs in a cold truck, read the motor temperature sensor value. If the sensor
shows an over-temperature value, but the motor feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Measure the ohmic value of the temperature sensor directly from the output pins of the sensor.
The resistance must be ~580 Ω at 20°C.
NOTE: The traction motors have dual sensors. Swap the connector to use the secondary
sensor.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A74 Fan speed control open circuit or driver shorted Cooling System Alarm
Call Service

Error in the fan speed control output. The problem can be in the wiring, the internal control circuit of the
fan, or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the control ouput voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. The fans are connected in parallel. If only one fan is
damaged, removing the damaged fan allows other fans to run normally.
 If removing the fan does not solve the problem, replace the current fan with a new one.
 If testing with another fan does not help, reset truck back to default settings and run truck
model configuration wizard.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

16A75 Fan speed control driver open Cooling System Alarm

Call Service

Error at the driver that controls the fan speed control output: the coil has a continuously open circuit.
The problem can be in the wiring, the fan internal circuitry or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 16A74.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A82 Motor feedback sensor Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor feedback sensor. The controller monitors the frequency from the encoder. If the
frequency changes too rapidly, this alarm occurs.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are a missing encoder supply or a missing 0 V. Also, the
encoder output channel can be disconnected or shorted.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are relatively
close to each other, and that both are positive or negative. For test purposes, STALL ROTOR
diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Test encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A200 Start-up overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Error of a short overvoltage spike at the start-up.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck voltage
raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

16A201 Incorrect software version at slave controller Internal Error Alarm

Call Service

This error can occur if the controller is not a genuine spare part or if the software update is corrupted
and must be re-programmed.
 Make sure that the master and slave software versions are the same. See the Info view.
 The original hardware has letters RO at the controller type plate.
 The original software is downloaded by TruckTool.
 Set the truck back to default settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A202 Battery overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Battery overvoltage. Overvoltage threshold is 116V.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck voltage
raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A206 Motor connection fault, init high Internal Error Alarm

Call Service

Motor connection fault. Check at start-up. The controller connects the low side MOSFETs on, and
expects the voltage to go below ½ of the voltage.

16A207 Motor connection fault, init low Internal Error Alarm

Call Service

Motor connection fault. Check at start-up. The controller connects high side MOSFETs on, and
expects the voltage to raise 66% of the capacitor bank voltage.

For a solution to the problem, see the troubleshooting instructions under code 16A206.

16A208 EEPROM memory parameter error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: there is a fault in the area
where the parameters are stored.

For a solution to the problem, see the troubleshooting instructions under code 16A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16W209 Clear EEPROM performed Internal Error Warning

Call Service

Controller EEPROM memory is cleared.

 Set the power of the truck OFF and ON.
 If the problem still occurs, open the settings view and push save to truck. Set the power of the
truck OFF and ON.
 If the problem still occurs, export the default parameters to the truck. Set the power of the truck
OFF and ON.
 If the problem still occurs, flash the controller. Set the default values and run the truck model
configuration and truck option wizards.
 If the problem still occurs, replace the controller.

16A210 RAM memory error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the RAM memory: the memory contents check failed.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck voltage
raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A211 Motor locked Motor Locked Alarm

Please, restart

Traction motor does not rotate when it should. The alarm occurs after 4 seconds.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are relatively
close to each other, and that both are positive or negative. For test purposes, STALL ROTOR
diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Test encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A212 Error at the slave Critical Failure Alarm

Use brake pedal to
stop!

Failure at the slave controller, check alarm status from other nodes.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck voltage
raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A213 Hardware fault Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the traction controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck voltage
raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

16A214 Accelerator pedal redundancy check

Alarm not present at left traction controller.

16A215 Brake pedal redundancy check

Alarm not present at left traction controller.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A218 Motor temperature sensor Critical Temperature Alarm

Call Service

Traction motor temperature sensor out of range. Possible causes for the alarm: Motor temperature
sensor disconnected, motor temperature sensor shorted.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the motor to cool down.
 If the problem occurs in a cold truck, read the motor temperature sensor value. If the sensor
shows an over-temperature value, but the motor feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are that the motor temperature sensor is disconnected or
shorted.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Measure the ohmic value of the temperature sensor directly from the output pins of the sensor.
The resistance must be ~580 Ω at 20°C.
NOTE: The traction motors have dual sensors. Swap the connector to use the secondary
sensor.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

16A220 Key line interrupt Internal Error Alarm

Call Service

Error at the key line voltage. Key line voltage dropped during the start-up sequence.

For a solution to the problem, see the troubleshooting instructions under code 16A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A223 Fan speed control shorted Cooling System Alarm

Call Service

This alarm occurs, when there is a short circuit in the fan speed control output (pin A16). When the
overload condition is removed, the control command is released and enabled and the alarm exits
automatically.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. The fans are connected in parallel. If only one fan is
damaged, removing the damaged fan allows other fans to run normally.
 If removing the fan does not solve the problem, replace the current fan with a new one.
 If testing with another fan does not help, reset truck back to default settings and run truck
model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A224 Waiting for other controller to communicate Alarm

Each motor controller has 2 microprocessors. The master processor is waiting for another node to
communicate.

A possible cause for the alarm is a CAN bus connection failure in one of the CAN bus devices.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure this
from both sides of drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from terminals of any controller (B+ and B- terminals), the
resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

16A231 No enable from slave Critical Failure Alarm

Use brake pedal to
stop!

Failure in the slave controller, check the alarm status from other nodes.

For a solution to the problem, see the troubleshooting instructions under code 16A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A233 Power MOSFET shortcircuit Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the traction controller. The controller makes sure at start-up that the power
MOSFET is not damaged. If the controlled voltage does not follow the sequence, this alarm occurs.

For a solution to the problem, see the troubleshooting instructions under code 16A13.

16A235 Working lights / multip. 4 coil shorted Working Light Alarm

Disabled, Call Service

There is a short circuit in the working lights (pin A18) or the multipurpose 4 (pin A9) coil. When the
overload condition is removed, the control command is released and enabled and the alarm exits
automatically.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring harness
pins. The correct value is about 278 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct value
is about 278 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A236 Current gain Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error, current gain procedure is not performed.

For a solution to the problem, see the troubleshooting instructions under code 16A13.

16A237 Analog value reading error Critical Failure Alarm

Use brake pedal to
stop!

AD conversion inside the controller has frozen. Possible controller internal error.

For a solution to the problem, see the troubleshooting instructions under code 16A13.

16A239 Not genuine hardware Critical Failure Alarm

Use brake pedal to
stop!

16A241 Master/slave CPU parameter mismatch Internal Error Alarm

Call Service

Master / slave CPU parameters do not match.

 Set the power of the truck OFF and ON again.
 If the alarm still occurs, open the settings view, push save to truck. Set the power of the truck
OFF and ON again.
 If the alarm still occurs, export the default parameters to the truck and try again.
 If the alarm still occurs, flash the controller, set default values and run truck model configuration
and truck option wizards.
 If the alarm still occurs, replace the controller.

16A242 Parameter transfer Internal Error Alarm

Please, restart

Master / slave parameter transfer ongoing.

For a solution to the problem, see the troubleshooting instructions under code 16A241.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A245 IQ setup Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor control IQ setup.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A246 Working lights coil driver open Working Light Alarm

Disabled, Call Service

Error in the driver that controls the coil of the working light. The coil has a continuously open circuit.
The problem can be in the wiring, in the coil of the working lights or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. Measure the resistance from the controller wiring
harness pins. The correct value is about 278 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct value
is about 278 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A248 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

No CAN message from other controllers.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure this
from both sides of drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from terminals of any controller (B+ and B- terminals), the
resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A250 Controller temperature sensor Critical Temperature Alarm

Call Service

Possible internal error in the traction controller. Controller temperature sensor faulty.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A251 Incorrect battery voltage Battery Voltage Alarm

Call Service

Battery voltage is not a match to the controller voltage defined by the parameter Nominal battery
voltage.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A252 Motor connection fault, zero Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault.

16A253 Field orient setup Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor control field orientation setup.

For a solution to the problem, see the troubleshooting instructions under code 16A245.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

16A254 Working lights coil driver shorted Working Light Alarm

Disabled, Call Service

Error at the working lights 1 coil. Failure can be in the wiring / working lights coil, or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
For a solution to the problem:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. Measure the resistance from the controller wiring
harness pins. The correct value is about 278 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct value
is about 278 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

13.2.4 Traction controller left slave alarms

Table 48. Traction controller left slave alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A8 Watchdog Critical Failure Alarm

Use brake pedal to
stop!

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A13 EEPROM memory general error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: this is a general memory
failure.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A19 Battery undervoltage Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A38 Main contactor tips open Critical Failure Alarm

Use brake pedal to
stop!

Main contactor is controlled to close, but it stays open.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and
controller power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A82 Motor feedback sensor Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor feedback sensor. The controller monitors the frequency from the encoder. If the
frequency changes too rapidly, this alarm occurs.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are
relatively close to each other, and that both are positive or negative. For test purposes,
STALL ROTOR diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Measure the wiring harness connection directly from the encoder connector to the
corresponding controller connector.
 Test the encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A200 Startup overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Error of a short overvoltage spike at the start-up.

17A202 Battery overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Battery overvoltage. Overvoltage threshold is 116 V.

For a solution to the problem, see the troubleshooting instructions under code 17A200.

17A208 EEPROM memory parameter error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: there is a fault in the area
where the parameters are stored.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A209 Parameter restore Internal Error Alarm

Call Service

Possible internal error in the controller: the controller has replaced the set values with the default
values.
 Set the power of the truck OFF and ON.
 If the problem still occurs, open the settings view and push save to truck. Set the power of
the truck OFF and ON.
 If the problem still occurs, export the default parameters to the truck. Set the power of the
truck OFF and ON.
 If the problem still occurs, flash the controller. Set the default values and run the truck model
configuration and truck option wizards.
 If the problem still occurs, replace the controller.

17A210 RAM memory error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the RAM memory: the memory contents check
failed.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

17A212 Error at the master Alarm

Failure at the master controller.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

17A220 Key line interrupt Internal Error Alarm

Call Service

Error at the key line voltage. Key line voltage dropped during the start-up sequence.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A224 Waiting for other controller to communicate Critical Failure Alarm

Use brake pedal to
stop!

Each motor controller has 2 microprocessors. The master processor is waiting for the slave to
communicate.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are a CAN bus connection failure at any node and a motor
phase connection failure.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

17A226 Wrong sw version Alarm

This alarm does not exist in this truck application. It can occur when updating the controller software,
but does not occur when the truck is used.

When this alarm occurs, clear the event history. If the alarm still occurs, update the controller.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A229 Output mismatch Critical Failure Alarm

Use brake pedal to
stop!

Motor control issue. Slave uC has detected master uC driving motor wrong way.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

17A230 Watchdog synchronization Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error. Hardware watchdog between master and slave uC.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A232 Wrong sw version Alarm

This alarm does not exist in this truck application. It can occur when updating the controller software,
but does not occur when the truck is used.

When this alarm occurs, clear the event history. If the alarm still occurs, update the controller.

17A236 Current gain Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error, current gain procedure is not performed.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

17A237 Analog value reading error Critical Failure Alarm

Use brake pedal to
stop!

AD conversion inside the controller has frozen. Possible controller internal error.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

17A239 Not genuine hardware Critical Failure Alarm

Use brake pedal to
stop!

17A241 Input mismatch Internal Error Alarm

Call Service

Possible internal error in the controller related to reading inputs. The master uC and the slave uC are
reading different values.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

17A242 Setpoint mismatch Critical Failure Alarm

Use brake pedal to
stop!

Motor control issue. Master uC has detected wrong setpoint at the slave uC.

For a solution to the problem, see the troubleshooting instructions under code 17A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A246 Working lights coil driver open Working Light Alarm

Disabled, Call Service

Error at the driver that controls the working lights coil. The coil has a continuously open circuit. The
fault can be in the wiring, the coil of the working lights or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring
harness pins. The correct value is about 278 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct
value is about 278 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A248 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

No CAN message from other controllers.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

17A251 Incorrect battery voltage Battery voltage Alarm

Call service

Battery voltage is not a match to the controller voltage defined by the parameter Nominal battery
voltage.

17A254 Multipurpose output 1 coil driver shorted Working Light Alarm

Disabled, Call Service

Error in the working lights 1 coil. Failure can be in the wiring, working lights coil, or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 17A246.

13.3 Pump controller

13.3.1 Pump controller master alarms

Table 49. Pump controller master alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A8 Watchdog Critical Failure Alarm

Use brake pedal to
stop!

This is a safety-related self-diagnosis test within the logic between the master (drive) and slave (pump)
microcontrollers. This alarm occurs, when the master and slave watchdog message is missing or late.
This alarm can be caused by a CAN bus malfunction, which blinds the communication between the
master and the slave.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure this
from both sides of drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from terminals of any controller (B+ and B- terminals), the
resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings are not a solution to the problem, flash the arm rest and run the wizards
again.
 If flashing does not help, replace the current arm rest with a new arm rest.
NOTE: If the arm rest replacement does not help, install the original arm rest back to the truck.
 If the arm rest replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A13 EEPROM memory general error Critical Failure Alarm

Use brake pedal to
stop!

Internal error in the VCM related to the EEPROM memory. General memory failure.

20A17 Motor over current sensor Critical Failure Alarm

Use brake pedal to
stop!

Possible hardware problem in the ACE2 due to overcurrent protection.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A19 Battery undervoltage Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A30 Motor connection fault, low Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault. The controller connects high side MOSFETs on, and expects the voltage to
raise 66% of the capacitor bank voltage.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A31 Motor connection fault, high Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault. The controller connects the low side MOSFETs on, and expects the voltage to
go below ½ of the voltage.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A37 Main contactor tips closed Internal Error Alarm

Call Service

Error in the main contactor tips. Contactor is conducting when it is controlled to OFF.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and controller
power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A38 Main contactor tips open Critical Failure Alarm

Use brake pedal to
stop!

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Make sure that the connections of the contactor power cables, battery connector and controller
power cables are not damaged.
 Measure the conductivity of the contactor tips.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

20A53 Current transducer Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error inside traction controller. Current transducer of the current feedback circuit is
damaged.

When this alarm occurs, check the battery voltage and clear the EEPROM. If the problem still occurs,
replace the controller.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A60 Capacitor charge Internal Error Alarm

Call Service

Controller internal capacitor bank is not charged in desired time. The reason is usually an additional
load connected to the controller terminals B+ and B-. NOTE: All controllers are in parallel.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20W62 Controller overtemperature High Temperature Warning

Lighten Pump Use

Controller overtemperature. Controller is installed to the counterweight but it is also fan-cooled. The
alarm occurs when the controller temperature is 85ºC. The maximum current is linearly decreased until
the controller temperature reaches 105ºC. Make sure that the fan works properly (full speed ~ 270
m3/h). Check the actual temperature of the controller.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20W65 Motor overtemperature High Temperature Warning

Lighten Pump Use

Motor overtemperature. The pump motor is driven to the temperature limit without reductions. At the
temperature limit, the lift function is disabled.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the motor to cool down.
 If the problem occurs in a cold truck, read the motor temperature sensor value. If the sensor
shows an over-temperature value, but the motor feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Measure the ohmic value of the temperature sensor directly from the output pins of the sensor.
The resistance must be ~580 Ω at 20°C.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A74 Reverse working light driver shorted Reverse Light Alarm

Disabled, Call Service

Error in the driver that controls the reverse working light output. The problem can be in the wiring, the
working light coil or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from circuit diagram.
 Measure the control output supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. The fans are connected in parallel. If only one fan is
damaged, removing the damaged fan allows other fans to run normally.
 If removing the fan does not solve the problem, replace the current fan with a new one.
 If testing with another fan does not help, reset truck back to default settings and run truck
model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A75 Reverse working light driver open Reverse Light Alarm

Disabled, Call Service

Error in the driver that controls the reverse working light output: the coil has a continuously open
circuit. The problem can be in the wiring, the fan internal circuitry or in the controller.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the valve supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the controller connector. Measure the resistance from the controller wiring harness
pins. The correct value is about 278 Ω.
 Disconnect the coil connector. Measure the resistance directly from the coil. The correct value
is about 278 Ω.
 If the resistance is not correct, test the functionality with another coil.
 If testing with another coil does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A82 Motor feedback sensor Critical Failure Alarm

Use brake pedal to
stop!

Error in the motor feedback sensor. The controller monitors the frequency from the encoder. If the
frequency changes too rapidly, this alarm occurs.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are relatively
close to each other, and that both are positive or negative. For test purposes, STALL ROTOR
diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Measure the wiring harness connection directly from the encoder connector to the
corresponding controller connector.
 Test the encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20W197 Incorrect software version at slave controller Internal Error Warning

Call Service

This error can occur if the controller is not a genuine spare part or if the software update is corrupted.
 Make sure that the master and slave software versions are the same. See the Info view.
 The original hardware has letters RO at the controller type plate.
 The original software is downloaded by TruckTool.
 Set the truck back to default settings and run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the problem still occurs, contact an authorized dealer.

20W198 Master/slave CPU parameter mismatch Internal Error Warning

Call Service

Master/slave CPU parameter mismatch.

20W199 Parameter transfer Internal Error Warning

Call Service

Master / slave parameter transfer ongoing.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A200 Startup overvoltage Internal Error Alarm

Call Service

Error of a short overvoltage spike at the start-up.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: Overvoltage can occur because the battery is weak. Weak batteries do not resist truck voltage
raise during braking.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Charge the battery or do the test with another, full battery.
 Make sure that the fuses are not damaged.
 Make sure that the main contactor is not damaged.
 Make sure that the key-line functions correctly.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

20A201 Torque profile Critical Failure Alarm

Use brake pedal to
stop!

Error at the torque profile of the motor setup.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

20A202 Battery overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Battery overvoltage. Overvoltage threshold is 116 V.

For a solution to the problem, see the troubleshooting instructions under code 20A200.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A206 Motor connection fault, init high Internal Error Alarm

Call Service

Motor connection fault. Check at start-up. The controller connects the low side MOSFETs on, and
expects the voltage to go below ½ of the voltage.

For a solution to the problem, see the troubleshooting instructions under code 20A31.

20A207 Motor connection fault, init low Internal Error Alarm

Call Service

Motor connection fault. Check at start-up. The controller connects high side MOSFETs on, and
expects the voltage to raise 66% of the capacitor bank voltage.

For a solution to the problem, see the troubleshooting instructions under code 20A31.

20A208 EEPROM memory parameter error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: there is a fault in the area
where the parameters are stored.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

20A209 Clear EEPROM performed Internal Error Alarm

Call Service

Controller EEPROM memory has been cleared.

20A210 RAM memory error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the RAM memory: the memory contents check failed.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A211 Motor locked Motor Locked Alarm

Use brake pedal to
stop!

Pump motor does not rotate when it should. The alarm occurs after 4 seconds. The alarm occurs after
4 seconds. Possible causes for the alarm are a missing encoder supply or a missing 0 V. Also, the
encoder output channel can be disconnected or shorted.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Read the sensor value from the I/O menu. Turn the motor and verify that the Motor actual
speed (=encoder value) and the Motor set speed (=what controller tries to drive) are relatively
close to each other, and that both are positive or negative. For test purposes, STALL ROTOR
diagnostics can be disabled when you test the encoder.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Test encoder functionality with another sensor.
 If the problem is not in the sensor or in the wiring harness, set the truck back to the default
settings, run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

20A212 Pump stopped Alarm

Pump stop jumper added to the truck harness.

The jumper is connected between the pump controller A4 and A8. It prevents the pump from turning, if
there is no oil in the hydraulic tank.

20A213 Reverse working light coil open Auxiliary device %d Alarm

Disabled, Call Service

Error at the reverse light output coil (pin A16). The coil has a continuously open circuit. The fault can
be in the wiring or the coil of the reverse light relay.

For a solution to the problem, see the troubleshooting instructions under code 20A75.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A214 pin 19 Alarm

Not in use. Related to output pin A19, which is not connected.

20A215 pin 19 Alarm

Not in use. Related to output pin A19, which is not connected.

20A216 Multipurpose output 3 coil open Auxiliary device 3 Alarm

Disabled, Call Service

Error at the multipurpose output 3 coil. Coil has continuously open circuit. Failure can be in the wiring /
multipurpose output 3 coil.

For a solution to the problem, see the troubleshooting instructions under code 20A75.

20A217 Output supply not ok Reverse Light Alarm

Disabled, Call Service

Positive supply for the outputs control (A17) is missing, or has wrong voltage.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A218 Motor temperature sensor Critical Temperature Alarm

Call Service

Traction motor temperature sensor out of range.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the motor to cool down.
 If the problem occurs in a cold truck, read the motor temperature sensor value. If the sensor
shows an over-temperature value, but the motor feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Measure the ohmic value of the temperature sensor directly from the output pins of the sensor.
The resistance must be ~580 Ω at 20°C.
Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

20A219 Output supply missing Auxiliary device %d Alarm

Disabled, Call Service

Positive supply for the outputs control (A17) is missing, or has wrong voltage.

For a solution to the problem, see the troubleshooting instructions under code 20A217.

20A220 Key line interrupt Critical Failure Alarm

Use brake pedal to
stop!

Error at the key line voltage. Key line voltage dropped during the start-up sequence.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A223 Reverse working light coil shorted Reverse Light Alarm

Disabled, Call Service

Short circuit in the coil of the reverse working light (pin A16). When the overload condition is removed,
the control command is released and enabled and the alarm exits automatically.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the control supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. The fans are connected in parallel. If only one fan is
damaged, removing the damaged fan allows other fans to run normally.
 If removing the fan does not solve the problem, replace the current fan with a new one.
 If testing with another fan does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A224 Waiting for other controller to communicate Alarm

Each motor controller has 2 microprocessors. The master processor is waiting for another node to
communicate.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure this
from both sides of drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from terminals of any controller (B+ and B- terminals), the
resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with a new controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

20A227 Hardware fault Internal Error Alarm

Call Service

Possible internal error in the traction controller.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A230 Reverse working light coil open Reverse Light Alarm

Disabled, Call Service

Error in the coil of the reverse working light: the coil has a continuously open circuit. The problem can
be in the wiring or the coil of the reverse working light.

For a solution to the problem, see the troubleshooting instructions under code 20A75.

20A232 EV driver control Alarm

Not in use. Related to output pin A19, which is not connected.

20A233 Power MOSFET shortcircuit Critical Failure Alarm

Use brake pedal to
stop!

Internal error in the traction controller. The controller makes sure at start-up that the power MOSFETs
are not damaged. If the controlled voltage does not follow the sequence, this alarm occurs.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

20A234 EV driver short circuit Alarm

Not in use. Related to output pin A19, which is not connected.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A235 Multipurpose output 3 coil shorted Reverse Light Alarm

Disabled, Call Service

Multipurpose output 3 (pin A18) coil shorted. When the overload condition is removed, the control
command is released and enabled and the alarm exits automatically.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the control supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Disconnect the cooling fans one by one. The fans are connected in parallel. If only one fan is
damaged, removing the damaged fan allows other fans to run normally.
 If removing the fan does not solve the problem, replace the current fan with a new one.
 If testing with another fan does not help, set the truck back to the default settings and run the
truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

20A236 Current gain Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error, current gain procedure is not performed.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

20A237 Analog value reading error Critical Failure Alarm

Use brake pedal to
stop!

AD conversion inside the controller has frozen. Possible controller internal error.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A239 Not genuine hardware Internal Error Alarm

Call Service

20A240 EV driver open Alarm

Not in use. Related to output pin A19, which is not connected.

20A241 EV only at B connector

Output not present in this hardware configuration.

20A242 EV only at B connector

Output not present in this hardware configuration.

20A244 Warning at the slave Alarm

Warning at the slave controller.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

20A245 IQ setup Critical Failure Alarm

Use brake pedal to
stop!

Error at the motor control IQ setup.

When this alarm occurs, make sure that the motor parameters are correct. If the alarm still occurs,
clear the EEPROM.

20A246 Multipurpose output 3 driver open Reverse Light Alarm

Disabled, Call Service

Error in the driver that controls the multipurpose output 3 coil: the coil has a continuously open circuit.
The problem can be in the wiring, multipurpose output 3 or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 20A75.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A247 Data acquisition Internal Warning Alarm

Please, restart

Data acquisition of the current gain. Not an alarm. An indication that the data acquisition process is on.
When it is done, the alarm disappears automatically. This alarm does not occur when the truck is used.

20A248 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

No CAN message from other controllers

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Possible causes for the alarm are CAN bus connection fault at any node or a missing key line
of a controller.
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure this
from both sides of drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from terminals of any controller (B+ and B- terminals), the
resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with a new controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A250 Controller temperature sensor Critical Temperature Alarm

Call Service

Internal error in the traction controller. Controller temperature sensor faulty.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Wait for the controller to cool down.
 If the problem occurs in a cold truck, read the controller temperature value. If the sensor shows
a value over 85ºC, but the controller feels cold, do the following tests:
 Read the alarm status from each controller. Try to make an overall picture of the root cause for
the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and during
full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure this
from both sides of the drive contactor. Make sure that there is no short-circuit or low resistance
between the positive and negative from the terminals of any controller (B+ and B- terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Make sure that the wiring harness is not damaged. Make sure that the related connections do
not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again: other
error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

20A251 Incorrect battery voltage Battery Voltage Alarm

Call Service

Battery voltage is not a match to the controller voltage defined by the parameter Nominal battery
voltage.

20A252 Motor connection fault, zero Critical Failure Alarm

Use brake pedal to
stop!

Motor connection fault.

For a solution to the problem, see the troubleshooting instructions under code 20A30.

20A253 Field orient setup Critical Failure Alarm

Use brake pedal to
stop!

Error at the motor control field orientation setup.

For a solution to the problem, see the troubleshooting instructions under code 20A13.

20A254 Multipurpose output 3 driver shorted Reverse Light Alarm

Disabled, Call Service

Error in the driver that controls the multipurpose output 3 coil. The problem can be in the wiring,
multipurpose output 3 or in the controller.

For a solution to the problem, see the troubleshooting instructions under code 20A75.

13.3.2 Pump controller slave alarms

Table 50. Pump controller slave alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A8 Watchdog Critical Failure Alarm

Use brake pedal to
stop!

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings are not a solution to the problem, flash the arm rest and run the wizards
again.
 If flashing does not help, replace the current arm rest with a new arm rest.
NOTE: If the arm rest replacement does not help, install the original arm rest back to the
truck.
 If the arm rest replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A13 EEPROM memory general error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the VCM related to the EEPROM memory. General memory failure.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A19 Battery undervoltage Critical Failure Alarm

Use brake pedal to
stop!

This alarm occurs, when there is an error in the battery voltage: there is an undervoltage in the key
input.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A200 Key line interrupt Critical Failure Alarm

Use brake pedal to
stop!

Error at the key line voltage. The key line voltage dropped during the start-up sequence.

21A202 Battery overvoltage Critical Failure Alarm

Use brake pedal to
stop!

Battery overvoltage. Overvoltage threshold is 116 V.

For a solution to the problem, see the troubleshooting instructions under code 21A200.

21A208 EEPROM memory parameter error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the EEPROM memory: there is a fault in the area
where the parameters are stored.

For a solution to the problem, see the troubleshooting instructions under code 21A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A209 Clear EEPROM performed Internal Error Alarm

Call Service

Controller EEPROM memory has been cleared.

 Set the power of the truck OFF and ON again.
 If the alarm still occurs, open the settings view, push save to truck. Set the power of the truck
OFF and ON again.
 If the alarm still occurs, export the default parameters to the truck and try again.
 If the alarm still occurs, flash the controller, set default values and run truck model
configuration and truck option wizards.
 If the alarm still occurs, replace the controller.

21A210 RAM memory error Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the RAM memory: the memory contents check
failed.

For a solution to the problem, see the troubleshooting instructions under code 21A13.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A212 Output cross check Working Light Alarm

Disabled, Call Service

Working light output and multipurpose 3 output cross check.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Check the output status from the TruckTool I/O list.
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Check the connection from the circuit diagram.
 Measure the control output supply voltage.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Disconnect the cooling fans one by one. The fans are connected in parallel. If only one fan is
damaged, removing the damaged fan allows other fans to run normally.
 If removing the fan does not solve the problem, replace the current fan with a new one.
 If testing with another fan does not help, reset truck back to default settings and run truck
model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with another controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A213 Input mismatch Internal Error Alarm

Call Service

Possible internal error in the controller related to reading inputs. The master uC and the slave uC are
reading different values.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A229 Feedback overcurrent Critical Failure Alarm

Use brake pedal to
stop!

Possible internal error in the controller related to the overcurrent protection of the feedback circuit.

21A230 Debug message ON Alarm

Debug message of the pump controller is ON.

After the debug diagnostics, set the debug message parameter to OFF.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A237 Analog value reading error Critical Failure Alarm

Use brake pedal to
stop!

AD conversion inside the controller has frozen. Possible controller internal error.

21A239 Not genuine hardware Critical Failure Alarm

Use brake pedal to
stop!

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

21A248 CAN bus failure, no message received Critical Failure Alarm

Use brake pedal to
stop!

No CAN message from other controllers.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings do not help, flash the controller and run the wizards again.
 If flashing does not help, replace the current controller with a new controller.
NOTE: If the controller replacement does not help, install the original controller back to the
truck.
 If the controller replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

13.4 Arm rest alarms

Table 51. Arm rest alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A5030 Lift fingertip, sensor idle voltage invalid at Alarm

start-up

Lift fingertip, channel A, sensor idle voltage invalid at start-up. Warning disappears automatically
when the conditions are correct.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings are not a solution to the problem, flash the arm rest and run the wizards
again.
 If the flashing does not help, replace the current arm rest with a new arm rest.
NOTE: If the arm rest replacement does not help, install the original arm rest back to the
truck.
 If the arm rest replacement does not help, evaluate the possible root causes for the alarm
again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A5031 Lift fingertip, sensor idle voltage invalid at Alarm

start-up

Lift fingertip, channel B, sensor idle voltage invalid at start-up. Warning disappears automatically
when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5032 Tilt fingertip, sensor idle voltage invalid at Alarm

start-up

Tilt fingertip, channel A, sensor idle voltage invalid at start-up. Warning disappears automatically
when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5033 Tilt fingertip, sensor idle voltage invalid at Alarm

start-up

Tilt fingertip, channel B, sensor idle voltage invalid at start-up. Warning disappears automatically
when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5034 Attach 1 fingertip, sensor idle voltage invalid Alarm

at start-up

Attach 1 fingertip, channel A, sensor idle voltage invalid at start-up. Warning disappears
automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5035 Attach 1 fingertip, sensor idle voltage invalid Alarm

at start-up

Attach 1 fingertip, channel B, sensor idle voltage invalid at start-up. Warning disappears
automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5036 Attach 2 fingertip, sensor idle voltage invalid Alarm

at start-up

Attach 2 fingertip, channel A, sensor idle voltage invalid at start-up. Warning disappears
automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A5037 Attach 2 fingertip, sensor idle voltage invalid Alarm

at start-up

Attach 2 fingertip, channel B, sensor idle voltage invalid at start-up. Warning disappears
automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5038 Attach 3 fingertip, sensor idle voltage invalid Alarm

at start-up

Attach 3 fingertip, channel A, sensor idle voltage invalid at start-up. Warning disappears
automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5039 Attach 3 fingertip, sensor idle voltage invalid Alarm

at start-up

Attach 3 fingertip, channel B, sensor idle voltage invalid at start-up. Warning disappears
automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A503A FNR switch, sensor idle voltage invalid at Alarm

start-up

FNR switch, channel A, sensor idle voltage invalid at start-up. Warning disappears automatically
when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A503B FNR switch, sensor idle voltage invalid at Alarm

start-up

FNR switch, channel B, sensor idle voltage invalid at start-up. Warning disappears automatically
when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A503C F2 button, sensor idle voltage invalid at start- Alarm

F2 button, channel A, sensor idle voltage invalid at start-up. Warning disappears automatically when
the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A503D F2 button, sensor idle voltage invalid at start- Alarm

F2 button, channel B, sensor idle voltage invalid at start-up. Warning disappears automatically when
the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5040 Lift fingertip, sensor output voltage out of Alarm

reading range

Lift fingertip, channel A, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5041 Lift fingertip, sensor output voltage out of Alarm

reading range

Lift fingertip, channel B, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5042 Tilt fingertip, sensor output voltage out of Alarm

reading range

Tilt fingertip, channel A, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5043 Tilt fingertip, sensor output voltage out of Alarm

reading range

Tilt fingertip, channel B, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5044 Attach 1 fingertip, sensor output voltage out Alarm

of reading range

Attach 1 fingertip, channel A, sensor voltage outside the allowed reading range
(0.1 V < .... < 4.95 V). Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A5045 Attach 1 fingertip, sensor output voltage out Alarm

of reading range

Attach 1 fingertip, channel B, sensor voltage outside the allowed reading range
(0.1 V < .... < 4.95 V). Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5046 Attach 2 fingertip, sensor output voltage out Alarm

of reading range

Attach 2 fingertip, channel A, sensor voltage outside the allowed reading range
(0.1 V < .... < 4.95 V). Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5047 Attach 2 fingertip, sensor output voltage out Alarm

of reading range

Attach 2 fingertip, channel B, sensor voltage outside the allowed reading range
(0.1 V < .... < 4.95 V). Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5048 Attach 3 fingertip, sensor output voltage out Alarm

of reading range

Attach 3 fingertip, channel A, sensor voltage outside the allowed reading range
(0.1 V < .... < 4.95 V). Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5049 Attach 3 fingertip, sensor output voltage out Alarm

of reading range

Attach 3 fingertip, channel B, sensor voltage outside the allowed reading range
(0.1 V < .... < 4.95 V). Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A504A FNR switch, sensor output voltage out of Alarm

reading range

FNR switch, channel A, sensor voltage outside the allowed reading range (0-1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A504B FNR switch, sensor output voltage out of Alarm

reading range

FNR switch, channel B, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A504C F2 button, sensor output voltage out of Alarm

reading range

F2 button, channel A, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A504D F2 button, sensor output voltage out of Alarm

reading range

F2 button, channel B, sensor voltage outside the allowed reading range (0.1 V < .... < 4.95 V).
Warning disappears automatically when the conditions are correct.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5050 Lift fingertip, comparison of the redundant Alarm

sensors

Lift fingertip, the sensor redundancy check failed. To clear the conditions, set the power of the truck
OFF and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5051 Tilt fingertip, comparison of the redundant Alarm

sensors

Tilt fingertip, the sensor redundancy check failed. To clear the conditions, set the power of the truck
OFF and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5052 Attach 1 fingertip, comparison of the Alarm

redundant sensors

Attach 1 fingertip, the sensor redundancy check failed. To clear the conditions, set the power of the
truck OFF and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A5053 Attach 2 fingertip, comparison of the Alarm

redundant sensors

Attach 2 fingertip, the sensor redundancy check failed. To clear the conditions, set the power of the
truck OFF and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5054 Attach 3 fingertip, comparison of the Alarm

redundant sensors

Attach 3 fingertip, the sensor redundancy check failed. To clear the conditions, set the power of the
truck OFF and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5055 FNR switch, comparison of the redundant Alarm

sensors

FNR switch fingertip, the sensor redundancy check failed. To clear the conditions, set the power of
the truck OFF and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A5056 F2 button, comparison of the redundant Alarm

sensors

F2 button, sensor redundancy check failed. To clear the conditions, set the power of the truck OFF
and ON. During the failure, the sensor output = 0.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6100 Internal error Alarm

Internal error related to the watchdog functionality.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6102 Internal error Alarm

Internal error related to the watchdog functionality.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6103 Internal error Alarm

Internal error related to the watchdog functionality.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A610A Internal error Alarm

Internal error related to the watchdog functionality.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6106 Internal error Alarm

Internal error related to the memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6107 Internal error Alarm

Internal error related to the memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6108 Internal error Alarm

Internal error related to the memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A6109 Internal error Alarm

Internal error related to the memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A610B Internal error Alarm

Internal error related to the EEPROM memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A610C Internal error Alarm

Internal error related to the EEPROM memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A610D Internal error Alarm

Internal error related to the EEPROM memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A610E Internal error Alarm

Internal error related to the EEPROM memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A610F Internal error Alarm

Internal error related to the EEPROM memory handling.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A8110 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can be
caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A8120 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can be
caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A8130 Communication error Alarm

T Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A8140 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can be
caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A8210 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can be
caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

32A8220 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can be
caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

32A8240 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the arm rest. Can be
caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 32A5030.

13.5 Truck display alarms

Table 52. Truck display alarm codes

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

10A8100 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

NOTE: During resistance measurements, make sure that the battery connector is disconnected, and
that the voltage at the measured circuit is 0 V.
NOTE: The peak dongle can cause CAN bus failures. See if the error occurs when there are no
additional devices on the bus.
NOTE: The controller debug messages increase the CAN bus load. Make sure that all debug
messages from the nodes are disabled. Check the settings/advanced view for the DEBUG message.
 Read the alarm status from each controller. Try to make an overall picture of the root cause
for the event code(s).
 Make sure that the battery is not damaged. Measure the battery voltage when idle, and
during full speed lift. The battery voltage must stay over 64 V!
 Make sure that the fuses are not damaged.
 Make sure that the truck frame is isolated from the battery positive and negative. Measure
this from both sides of the drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from the terminals of any controller (B+ and B-
terminals).
 Make sure that the truck model configuration is correct (from the I/O list, VCM numeric,
advanced view).
 Measure the primary CAN bus resistance from the maintenance socket. It must be ~60 Ω.
 Measure the secondary CAN bus resistance from the debug socket. It must be ~60 Ω.
 Measure each CANH and CANL line resistance to battery positive and negative. Measure
this from both sides of drive contactor. Make sure that there is no short-circuit or low
resistance between the positive and negative from terminals of any controller (B+ and B-
terminals), the resistance must be several kΩ.
 Disconnect all signal connectors of the controllers, measure the CAN bus shield conductivity.
 Make sure that the wiring harness is not damaged. Make sure that the related connections
do not have loose pins etc.
 Set the truck back to the default settings. Run the truck model configuration wizard.
 If the default settings are not a solution to the problem, flash the VCM and the truck display
and run the wizards again.
 If flashing does not help, replace the current truck display with a new truck display.
NOTE: If the truck display replacement does not help, install the original arm rest back to the
truck.
 If the truck display replacement does not help, evaluate the possible root causes for the
alarm again. Also, see if there are other alarm messages active in the system.
 Clear the online error codes in TruckTool. Set the power of the truck OFF and ON again:
other error codes can show up during start-up.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

10A8110 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10A8120 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10A8130 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10A8140 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10A8150 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10A8210 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10A8240 Communication error Alarm

Error with the CAN bus related communication. Does not prevent the usage of the truck display. Can
be caused by diagnostics tool CAN dongle.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

DISPLAY
CODE TRUCKTOOL DESCRIPTION MESSAGE TYPE
DESCRIPTION

10AFF01 Wrong truck display contents configuration

Error related to the truck display graphics. Master software trying to use a truck display configuration
which is not supported. Can be related to incorrect software version.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10AFF02 Wrong truck display contents configuration

Error related to the truck display graphics. Master software trying to use a truck display configuration
which is not supported. Can be related to incorrect software version.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

10AFF03 Wrong truck display contents configuration

Error related to the truck display graphics. Master software trying to use a truck display configuration
which is not supported. Can be related to incorrect software version.

For a solution to the problem, see the troubleshooting instructions under code 10A8100.

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