I.

Introduction
1.1 Background Information of the Company

Company Hitory

- Hyatt Regency History

Hyatt Bumi Surabaya Hotel has been officially inaugurated by Menteri Perhubungan, Mr.
Roesmin Noerjadin on December 16, 1979. After passed the Commercial Operation, Hyatt Bumi
Surabaya got permanent business license Number 104/T/PARPOSTEL/1990 on February 12, 1990
that has been announced by Ketua Badan Koordinasi Penanaman Modal (BPKM) on the name of
Menteri Parpostel.

Hyatt Bumi Surabaya Hotel located in a strategic place in the business and comfort area in the
second biggest harbor city in Indonesia. Since 1989 Hyatt Bumi Surabaya changed its name into
Hyatt Regency Surabaya with the same logo; the logo is kres line that sign service which is given by
Hyatt staff from the sun goes up until the sun goes down. Before 1989 Hyatt Bumi Surabaya logo
shaped like cloverleafe.

Since the end of December 1993 Hyatt Regency Surabaya was the only one five star diamond
hotel that can be search easily from the civic center, shopping center, and evening entertaiment places.
Route from airport to hotel is 20 minutes.

Hotel did the expansion of New Tower Hyatt Regency Surabaya and renovation in December
1993. Hyatt Regency Surabaya have 231 regency tower rooms, 12 units apartment, 5 restaurants,
ballrooms , and 4 fucntion rooms that has been expansioned, modern gym center, and big parking lot
that can accommodate 400 units vehicle. In the hotel building area there are sixth floor office building
that has been rent by Bank of Tokyo, Shang Hai & Hongkong Bank, Garuda Indonesia, Japan
Airlines, Cathay Pacific, and some others flight airlines.

As the strategic location hotel in business center area and as the five star diamond hotel, this
hotel dominate around 40% customer market segmentation that come to East Java, and the favorite
hotel to politician and for businessman that visited Surabaya.

- Ending Progress From The Hotel Expansion

The project expansion of hotel accordance of the schedule on November 1993, has been
finished. The regency tower building, apartment, and office building have been completed.

For considering the physical project circumtances of the hotel, the goverener KDH Tk.1 East
Java, Mr. Soelarso already made a work visited at the project on November 20, 1993. Coincide with

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14th Hyatt Regency anniversary, Mr. Joop Ave as Menteri Parpostel and Mr. Susilo Soedarman as
Menko Polkam did the formal ceremony.

After an evaluation by Directorate General of Tourism, Tourism Department, Pos, and

Telecommunication, the hotel get high rated for the appreciation as Five Star Diamond Hotel with
decree Number: Kep03/PPKH/DIRJEN/XII/1993 on December 11, 1993.

In November 01, 2008 Hyatt Regency Surabaya changed its name into Hotel Bumi Surabaya.
Afterwards in 2013 Hotel Bumi Surabaya changed its name again into Bumi Surabaya City Resort.

Company Strategy

A strategy is an integrated set of decisions and actions aimed at optimizing value and service
to all customers, owners and employees.

1. Vision

To be recognized as the friendliest hotel in town

2. Mission

Hotel Bumi Surabaya will deliver a consistent level of product and service which is
excellent, innovative and customer driven.

3. Goals

Be the top 3 amongst 5 stars hotels in town by market share, profitability and customer
perception.

4. Tactics
a) Maximising the usage of all our senses in every single step to exceed guest’s
expectation in 3 steps:
 Satisfy their eyes
 Satisfy their ears
 Satisfy their tongue
b) Delivering our brand promise “Stay with the friendliest”

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 5. Values
 Nurture and develop our principal asset – our people
 Empower and equip our people to achieve our goals
 Reward outstanding effort and initiative
 Encourage innovation and an entrepreneurial spirit
 Respect local culture
 Manage with humility

Bumi Surabaya City Resort Facilities

1. Rooms
All rooms feature air conditioning, remote controlled TV with 64 channels, hairdryer,
weighing scale, mini bar, bathrobe/bedroom slippers, personal safe, telephone. Two rooms
are equipped for access by persons with disability and all rooms are smoke free. The
electricity is 220 volts.

1.1 Classic Room

This stylish room at 42.5 square meters in size is an inviting space for guests visiting
Surabaya either for work or pleasure. It has been designed to encourage rest at the end of

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each day with a soothing décor in neutral shades along with functional furnishings and
classic comforts.

Each Classic Room features a separate bath and standing shower, closet, a large
working desk and comfortable lounge chair for TV viewing. All rooms include an individual-
controlled air conditioning, mini-bar, LCD TV with excessive entertainment channels, free
Wi-Fi access, personal safe and hair dryer.

1.2 Classic Club Room

Each Classic Club Room features a separate bath and standing shower, equipped with
an exclusive bathroom set such as bathtub tray, loofah, bathsalts, as well as herbal amenities
to pamper your bubble bath time.  All rooms include an individual-controlled air
conditioning, executive-bar, LCD TV with excessive entertainment channels, free Wi-Fi
access, personal safe, hair dryer, torch, iron board, closet, a large working desk and
comfortable lounge chair for TV viewing. The Club Lounge is provided for personalized
check in and check out, serving continental breakfast, evening cocktail and all day coffee/tea.

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 1.3 Classic Suite Room

At 84 square meters in size, the Classic Suite Room meets all the lifestyle needs of the
seasoned business or leisure traveler. It has clearly defined areas to sleep and relax as well as
a practical work station with internet access to touch base with home. This smart suite
exhibits a serene elegance that does not detract from its high level of comfort.

The suites consist of a separate living room and bedroom area, divided by a large
cabinet in the center of the room. Each suite features a large walk-in closet, bathroom with a
separate standing shower and long bath equipped with an exclusive bathroom set such as
bathtub tray, loofah, bathsalts, as well as herbal amenities to pamper your bubble bath time.
All rooms include an individual-controlled air conditioning, executive-bar, LCD TV with
excessive entertainment channels, free Wi-Fi access, personal safe and hair dryer, torch and
iron board. All The Club services and facilities are included.

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 1.4 Classic Executive Suite

Characterized by a refined sense of style, the Classic Executive Suite generously

covers 125 square meters. This charming accommodation category features a master
bedroom, living room and dining room with unrivalled views of the city. Designed with
absolute privacy in mind, it is a comfortable home base in Surabaya with personal touches to
enrich each and every stay.

All three Classic Executive Suites consist of a master bedroom, living room, dining
room and separate bathroom equipped with an exclusive bathroom set such as bathtub tray,
loofah, bathsalts, as well as herbal amenities to pamper your bubble bath time overlooking
the outstanding views of the city. The bathroom has a separate glass shower and a walk-in
closet. Other features include an individually-controlled air conditioning, executive-bar, LCD
TV with excessive entertainment channels, free Wi-Fi access, personal safe and hair dryer,
torch and iron board. All The Club services and facilities are included.

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 1.5 Classic Penthouse

The Penthouse at 250 square meters embodies the privacy of a sophisticated

residence. It is a luxurious space spread across two levels featuring a tastefully-appointed
living room, dining area, study, two spacious bedrooms and a full kitchen with butler service.
This exclusive accommodation category comes complete with every necessary home comfort
and convenience. The master bedroom has been designed as an adult sanctuary with its own
dressing area and spa-inspired bathroom incorporating a double vanity, separate shower
recess and Jacuzzi for bathing indulgence.

Both Classic Penthouses feature two spacious bedrooms, living room, a dining room,
a study area, a full pantry with butler service. The master bedroom has a dressing area and
exclusive bathroom with a Jacuzzi, separate shower, double sink vanity and a separate room
with toilet and bidet. The living room is equipped with cozy sofas, lounge chairs, TV stereo
and a CD/cassette player. The large dining room with a table for eight adjoins with a fully
serviced kitchen. All The Club services and facilities are included.

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2. The Club Lounge

The Club Lounge at 23rd floor of spacious and comfortable accommodation featuring
exclusive level of service and facilities, complete with stationery and amenities. The Club
Lounge offers daily complimantary breakfast, complimantary cocktails every evening and all
day coffee and tea service. Business secretarial services are also offered as well as meeting
rooms with 6 and 8 seating capacity. Dedicated guest relations officers are on hand to assist

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with all guest requests and travel arrangements, highly personalized service, private check in
and check out, and concierge services.

3. Business Center

Business Center provide a wide range of secretarial services and modern office
facilities. Internet access is available and email at broadband speeds. It also provide
boardroom rental.

4. Recreational Facilities

Bumi Surabaya City Resort have Club Olympia. It have full health and fitness facilities
including spacious outdoor environment, swimming pool, two whirlpools, a cold plunge, an
aerobic studio, two floodlit tennis courts, squash courts, sauna, massage, spa, yoga class and
other health treatments

5. Restaurant

Bumi Surabaya City Resort have a famous restaurant called Arumanis Restaurant and
Kizahashi Japanese Restaurant. For Arumanis Restaurant, in the morning its called Pasar Pagi
serves buffet breakfast at 6 am – 10 am, in the afternoon its called Pasar Senggol serves

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buffet lunch at 12 noon – 3 pm, in the evening its called Pasar Malam/Siti Inggil serves buffet
dinner at 6 pm – 10 pm. From 3 pm until 6 pm, Arumanis Restaurant serve ala carte.

5.1 Arumanis Restaurant

Serve a selection of local to western cuisine with a variety of dishes, soups,

appetizers, salad, and desserts. It also offers an extensive menu for Continental,
American/Asian breakfast.

5.1.1 Pasar Senggol

The dishes are the same with Arumanis Restaurant but it also serve Indonesian
menu including angkringan Jogja, Japanese, Oriental & International delicacies.

5.1.2 Pasar Malam/Siti Inggil

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 This unique dining concept recreates the mood of a traditional Indonesian
night market in an informal courtyard setting. A variety of local specialty dishes are
served direct from food stalls and wooden Javanese carriages positioned around the
garden.

5.2 Kizahashi Japanese Restaurant

Kizahashi Restaurant serve teppanyaki, shabushabu, sushi, and a variety of ala

carte specialities offered in a typical Japanese farmhouse setting.

6. Lobby Lounge & Delicatessen

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 Delicatessen selling over the counter various type of breads, cakes, cookies, gelatos,
pralines, vines, liquers and spirits. The Lobby Lounge is a convenient spot to meet with
friends or business associates against a native garden backdrop. It provide coffee and tea.

7. Cascades Poolside Restaurant

An exciting and trendy open-air restaurant located at the pool front, featuring a wide
variety of exciting salads, pizzas, stone grill cooking and desserts.

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8. Primavera Restaurant

Primavera features Chef Gunawan Septiandi’s interpretation of Italian delicacy. Savor

freshly-made Italian dish at Primavera Restaurant.

9. Meetings & Conventions Sercvices

Bumi Surabaya City Resort offers a choice of 5 function rooms of various sizes, as
fully equipped, acoustically sound and reputable for organizing successful conventions,
conferences and exhibitions. The poolside and gazebo area are also available for outdoor
functions.

9.1 Isyana Ball Room

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 Isyana Ballroom is a favorite venue for indoor wedding in town which can
accommodate for up to 800 people at a stand-up reception.

9.2 Isyana Room

Isyana room is a part of the ballroom, the Isyana Room is geared for mid-range
functions of up to 400 people in theatrical style.

9.3 Rajasa Room

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 The Rajasa Room is in fact one third of the ballroom, which is set up accordingly to
handle smaller functions of up to 200 people.

9.4 Airlangga Room

Airlangga is a convenient extension to the Isyana Ballroom and can be used to create
extra space in times of need. Alternatively, this room by itself holds 200 people when set up
with theatre style seating.

9.5 Gajah Mada Room

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 Located on the same floor as all the other function rooms, Gajah Mada has been
purposely designed to seat up to 100 people in a theatre style set up

9.6 Wijaya Room

As the smallest meeting room at Hotel Bumi Surabaya, Wijaya is set up using theatre
style seating to comfortably accommodate between 20 to 40 people.

10. Weddings & Celebrations

Bumi Surabaya City Resort provide from an extensive ballroom into two charming
gardens, our professionals will be very happy to assist you to tailor your grand moments.

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10.1 Majapahit & Tamansari Gardens

Admiring the charm of city resort concept at versatile gardens, Majapahit and
Tamansari make it impeccable choices to organize an outdoor celebrations, from cocktail
party, holy matrimony to wedding party.

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10.2 Tamansari Waterfall

Tamansari waterfall is a part of Tamansari Garden, the beauty of the waterfall area is
an infallible option to arrange your wedding chapel for holy matrimony.

10.3 Isyana Ballroom

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 Isyana Ballroom is a favorite venue for indoor wedding receptions in town which can
accommodate for up to 800 guest. Transform it a fairytale wedding ballroom. Bumi Surabaya
City Resort professional staff will assist the guests in their big day.

1.2 Background Information of the Department

Front of The House

 First impression
All great guest experiences begin with a great first impression. First impression matter,
especially for business hotel like Bumi Surabaya City Resort where the customer
expectations are high. Hotel start impressing guests from the moment they walk into the
lobby and glance over the front desk. A good first impression constitutes of several small
details. The first one is cleanliness and along with cleanliness, scent is a factor that adds
to the concept of a neat space. The next thing a guest will look for is good lightning,
appropriate lightning will also add to that first impression the guest experiences.
 Meeting and greeting guest
A front desk attendant should offer each and every guest a warm welcome and friendliest
action. The front desk attendant needs to smile throughout their entire shift, anticipate the
guest’s need as they approach the desk and solve all issues with a calm, understanding
their problem. As the face of the hotel, every move counts. The manner, appearance, and
language used by the front desk attendant can send signals to guests.

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 Acknowledge waiting guest
A front desk attendant cannot ignore the waiting guest. Guest should be acknowledge
when waiting. A front office attendant should over any assistance they can provide. This
may be as little as apologizing for the wait and advising they will be attended shortly, or
may be as much as resolving their wait.
 Excelling services
All the front office attendant should treat guests well. The front office attendant should
accommodating and went out of their way to accommodate guests need and wish.
 Emotional bonding
A front desk attendant should have an emotional bonding with guests. A front desk
attendant should know which emotions guests are seeking during the different parts of
their journey, anticipate their needs, and create a personalized experience.

Front of The House Services:

1. Greet Guest Warmly

Use the guest’s name, make eye contact.

2. Say Goodbye Warmly

Let guests know you look forward to welcoming them back.

3. Accept Compliments Humbly

Graciously thank guest and colleagues.

4. Resolve Guest Complaints

Take ownership, solve the problem courteously and promptly, only say “no“ when
absolutely necessary.

5. Treat Others Respectfully

With warm and humility, including guests, owners, colleagues and the local community.

6. Escort Guest Personally

Rather than pointing out directions.

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 7. Answer the Phone Professionally

Within three rings, with a smile in your voice, thank guests for holding.

8. Take Pride in Your Appearance

Remember that first impressions count.

9. Work Safely and Cleanly

Take pride in your workplace.

10. Maintain Your Work Environment

Fix and report defets, respect the environment, recycle and conserve energy.

Guest Staying Service Steps in Front of The House:

1.3
Description of Task and Responsibilities of Student Trainee

Overall task and responsibilities:

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 1. Grooming and hygiene
2. Basic telephone skills
3. Should know the way hotel works
4. Should know company profile, company culture, and company strategy.
5. Should join the fire training
6. Should know the condition of internship
7. Should know and agree with trainee policy and procedure
8. Should know trainee disciplinary action, agreement, and evaluation.
9. Should know hotel facilities.

Task and responsibilities as a front offie administration:

1. Should know how to open and operate SCALA system.

2. Should know how to make a requisition form.
3. Should know how to transfer requisition form from store.
4. Should know how to ask approval for requisition form.
5. Should know how to deliver requisition form.
6. Should know how to check stationary availability.
7. Should know how to check beverage availability.
8. Should know how to maintain front office cleanliness.
9. Should know how to maintain front office manager and assistant front office manager
area.
10. Should know how to arrange supporting bill.
11. Should know how to make a newspaper monthly report.
12. Should know how to balancing registration card.

Task and responsibilities as a business center clerk:

1. Should know how to handle incoming call.

2. Should know how to handle incoming and outgoing fax.
3. Should know how to change the paper fax.
4. Should know how to send the letter or document by courier.
5. Should know how to make a courier bill.
6. Should know how to send letter by regular mail.
7. Should know how to handle golf reservation.
8. Should know how to handle tour reservation.

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 9. Should know how to handle photocopy service.
10. Should know how to handle meeting room rental.
11. Should know how to do post charge.
12. Should know how to handle internet service.
13. Should know how to open the internet.
14. Should know how to handle scanning service.
15. Should know how to handle printing service.
16. Should know how to do closing bill.
17. Should know how to change flight schedule.
18. Should know how to cancel flight schedule.
19. Should know how to handle hotel reservation to another hotel.
20. Should know how to handle flight endorsement.
21. Should know how to handle flight reroute.
22. Should know how to make message for guest.

Task and responsibilities as a the club lounge clerk:

1. Should know overview club lounge grid standart.

2. Should know how to welcome the guest warmly.
3. Should know how to sitting the guest.
4. Should know how to do courtesy to guest room.
5. Should know how to set up breakfast buffet.
6. Should know how to replenish buffet.
7. Should know how to clear up table.
8. Should know how to serve drinks.
9. Should know how to open the bottle of wine.
10. Should know how to do inventory linen.
11. Should know how to do inventory equipments.
12. Should know how to update folio bill.
13. Should know how to input guest preference.
14. Should know how to update guest history.
15. Should know how to handle board room reservation.
16. Should know how to record guest to have the breakfast.
17. Should know how to charge the breakfast/cocktail.
18. Should know how to escort guest to the room.

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 19. Should know how to make a cup of regular coffee.
20. Should know how to make a cup of cappuccino.
21. Should know how to make a cup of expresso.
22. Should know how to make a cup of coffee latte.
23. Should know how to tell another guest if The Club Lounge is only for The Club
Lounge guest.
24. Should know how to make a message for guest.
25. Should know how to close The Club Lounge.

II. Learning Process

2.1 Overall Lesson & Knowledge Gained from Training
2.1.1 Business Center & Front Office Administration

On my internship at Bumi Surabaya City Resort I choose front office department.

Bumi Surabaya City Resort give me a chance to learning at two place, Business Center and
The Club Lounge. For the first three months I worked at Business Center and then the next
three months I worked at The Club Lounge.

Business center clerk and front office admin are one job and in one place. In front
office department as a trainee, the work schedule divided into 3 shifts. Morning shift, middle
shift, and afternoon shift. If I worked at morning shift, I should maintain Business Center and
be a front office admin too. Front office admin job desks are inventory things in receptionist,
communication center, business center, bell desk, and the club lounge. After that front office
admin make a requisition form using SCALA system, then ask for Assistant Front Office
Manager or Front Office Manager approval, and then give that requisition form to the store.

If I started to work at middle shift, then I should help the morning shift to bring the
things and delivered it together to the sub-department. Usually morning shift wait for the
middle shift to come to bring and delivered things together. But middle shift only help if
morning shift request a lot of things. If it is only a little, middle shift focused in Business
Center. If there is no middle shift because there is one trainee who is taking a day off, the
morning shift will bring and delivered things to the sub-department alone. If I inventory or
delivered things to sub-department, business center closed for awhile. If I started to work at

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afternoon shift, my job is just focused in Business Center and breafing with Assistant Front
Office Manager and other department to know the circumtances of Bumi Surabaya City
Resort

If I started to work at morning shift I should open and prepare anything that needed in
Business Center including cleaning it and when working time about to end, I should closing
the cashier by myself. Closing cashier is like make my shift report, fill the revenue daily
report book, and fill the housebank report book. After that I bring my shift report to finance
team. For the revenue daily report book and housebank report book, finance team will come
every month for check those book by themselves. These are the same if I started to work at
afternoon shift. The different is I don’t need to open Business Center but I closed it.

From the work flow that I mention above, I’ve learn so many things. I learn how to
maintain my times so I can be a front office admin and Business Center clerk at once, how to
do a great team work so we can do all the job perfectly, how to be a good and professional
Business Center clerk so I can do my end-shift report without any mistake and finance team
don’t get angry at me, and how to be responsible with my job because in Business Center,
senior at front office attendant give me big responsibility because I maintain Business Center
by myself. I also maintain the housebank by myself, so if the housebank are minus or lost,
I’m the one to be responsible. There are no senior staff at Business Center. Senior only come
if trainees need help or if there is something wrong.

2.1.2 The Club Lounge

The job is a little bit easier than Business Center because there are senior in charge in
The Club Lounge. The work time also is divided into 3 shifts, morning shift, middle shift, and
afternoon shift.
The morning shift jobs are count the Club Occupancy, help senior to complete the set
up breakfast buffet, serving guests. After guests finished their breakfast, I do the welcome
letter and then ask for Front Office Manager signature. Every rooms with club facility have a
welcome letter with their name on it. After asking for Front Office Manager signature, I input
it to expected arrival club guest’s room and check the room. I check the amenities, the
lightning, the minibar, the electricity, etc. Before do the welcome letter, I called the Room
Service and Florist for bring the fresh fruit and fresh flower to the club guest’s room. When
it’s done, I return to Club Lounge and helping the senior to clear up breakfast buffet.

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 The middle shift jobs are serving the club guests that visiting The Club Lounge and
helping senior prepare to set up the evening cocktail buffet. The middle shift job are the
easier than the morning and afternoon shift because the job is not as much as the morning and
afternoon shift.
The afternoon shift jobs are breafing with Assistant Front Office Manager and other
department to know the circumtances of Bumi Surabaya City Resort, helping senior and the
middle shift to prepare for set up evening cocktail breakfast, serving club guest that come for
have their evening cocktail facilities, clear up the evening cocktail buffet when the evening
cocktail time end, and prepare the half of set up breakfast buffet. Senior will open and closed
The Club Lounge because senior come 1 hour earlier than trainees and go home 1 hour after
trainees go home.
I’ve learned so many things here. I learn how to welcoming and approach guests with
a different characteristic warmly and give them the best service that I could, how to do a great
team work with senior and the other trainees, how to be a good GRO because If there are club
guest that check in, I will escort them to their room.

2.2 Culture Learn from Training

During my on the job training in Bumi Surabaya City Resort I’ve learned so many company
culture. It consist of:
1. We are Innovative
Bumi Surabaya City Resort is creative and loaded new ideas. It also be the first a
head. It is proved by Bumi Surabaya City Resort is the first hotel in Surabaya who
provides kanebo for cleaning purpose, a proper employee locker room, and three
restaurant in one price.
2. We are Costumer-Focused
Bumi Surabaya City Resort fulfill and exceed customer expectations., doing simple
things into awesomeness, treat and serve every customer as individual, deliver service
in consistency and personal, and give brand promise “Stay With The Friendlist!”
3. We Encourage Personal Growth
Bumi Surabaya City Resort do a training based upon standards to be achieved,
professional development that focus on carrier of related occupation, career
development that could be up or side way or more competent on current occupation,
and support self-progress
4. We Work Through Teams
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 Bumi Surabaya City Resort employees working together between one other to achieve
collective goal. In this hotel, there is KOPASKAT (Komando Pasukan Kendali Cepat)
in which each department send their employees to help other departments like
helping Service Department in cleaning plates, glasses, cutleries, etc and to be a page
girl and greeter in Arumanis Restaurant, Kizahashi Restaurant, and November Door.
5. We Care for Each Other
Every employee and trainee in Bumi Surabaya City Resort is considered as one big
family that works together to reach a goal. As a employee and trainee, we should
behave well and stay humble to both guests and colleagues. Bumi Surabaya City
Resort also give a reward for all contributive employee and trainee.
6. We are Multicultural
Bumi Surabaya City Resort appreciate one another in diversity like make a christmast
event every year and persekutuan doa every month for all of employees and trainees
who celebrate it and make a pengajian every month for muslim employees and
trainees, unite the local culture with the standard operation of Bumi Surabaya City
Resort, and thinking in global – acting in local.

2.3 Evaluation of the Training Program as a Whole

On the beginning of my internship I made many mistakes but the employees in Bumi
Surabaya City Resort are still handle me with patient. I ever do the miss-communication with
other departments like bell desk, sales markting, and even with guests. But as time goes by, I
began to work professionally. I’ve learned so many things from the mistakes that I’ve done. I
began to know what should I do and what should I say. Until one day I get a reward to be the
best trainee from front office department. I beat a dozen of trainees in front office
department. This reward made me even better because that motivate me to do all the jobs
perfectly. And because of that reward too, the front office senior staff trusted me to do a
harder job than before and I motivated to do that challenge.

III. Conclusion
3.1 General Impressions of the Training Program

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 This on the job training program that was given for me is really usefull and
unforgotten. I’ve learned something new that I can’t get at the university. I begin to know
how it is feel like to be in work life and I’ve made many new friends. When the first time I
did the on the job training, I did not feel uncomfortable until I got sick for 1 week. I did not
accustomed to this circumtances. I did not accustomed to work in shift like go to work in the
afternoon and come back home in the late evening.
But when I begin to understand my job desk, begin to know what should I do in the
work place, begin to accustomed to work in shift, and begin to know the front office
department staff and trainees at Bumi Surabaya City Resort I begin to enjoy it. I begin to
know to that our working partner have their own characteristic. Some of them are good and
kind, some of them are bad and hyprocritical. But it is all back to myself. Back to how I
adjust and adapt myself with them. It doesn’t matter how good or bad they are, I still need
them because hotel cannot run well without a good team work.
For the first time I feel why this on the job training is six months. It is way too long.
But when I enjoy it, now I feel like why it is just only six months, it is not enough to learn
about working life. I still need many experience, more knowledge, and sharpen my skills to
faced and to get ready for the world outside.

3.2 Points to Consider for the Next Students Trainee

I think this on the job training has been good and goes well. Just maintain this
program well and make a good progress like maybe adding the destination of on the job
training or adding the cooperation with another good hotel so the next students trainee can
have many perfect choice.
Last but not least I hope the next students trainee more arrange fast and well. Many of
batch 2013 cannot choose the hotel that we want because many department has already full
because from the university side was too late and please tell the students as fast as the
university can about the hotel interview date so they do not wait too long, do not miss the
department that they want, and can graduated on time.

IV. Appendix

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Photos of activities during do the on the job training:

1. Persekutuan Doa

2. Fire Drill

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30
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Photos of my working place:

1. The Club Lounge

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2. Business Center

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