E-TEST QUESTION BANK

Question
S.N Question Text Correct Answer
Category
Introduction to When will the International Expo be
1
Dubai & UAE
2020
hosted in UAE?
Introduction to
2
Dubai & UAE
Which is the Captial of UAE ? Abu Dhabi
Introduction to Which of the following places is not
3
Dubai & UAE
Muscat
located in the UAE?
Introduction to How many emirates are there in the
4
Dubai & UAE
Seven
UAE?
Introduction to Sheikh Mohammed Bin Rashid
5
Dubai & UAE
What is the name of the Ruler of Dubai?
Al Maktoum
Introduction to
6
Dubai & UAE
When is UAE National Day? 2nd December
Introduction to
7
Dubai & UAE
What is the official language of UAE? Arabic & English
Introduction to
8
Dubai & UAE
What is the official currency of UAE? Dirham
Introduction to Sheikh Khalifa Bin Zayed Al
9
Dubai & UAE
Who is the President of UAE?
Nahyan
Introduction to
10
Dubai & UAE
Which is the tallest tower in the world? Burj Khalifa
Introduction to
11
Dubai & UAE
Which is the hottest month in UAE? August
Introduction to Which is the coolest (most Cold) month
12
Dubai & UAE
January
in UAE?
Introduction to
13
Dubai & UAE
Which is the Captial of UAE ? Abu Dhabi
Introduction to
14
Dubai & UAE
What is the official currency of UAE? Dirham
Introduction to Who is the Prime minister and Vice Sheikh Mohammad Bin Rashid
15
Dubai & UAE President of UAE? Al Maktoum
Introduction to The United Arab Emirates was formed
16
Dubai & UAE
2 Dec 1971
in…..?
Introduction to The United Arab Emirates was formed
17
Dubai & UAE
2nd December 1971
in…..?
Introduction to Hamdan bin Mohammed Al
18
Dubai & UAE
Who is Fazza'?
Maktoum
Introduction to Hamdan Bin Mohammed Al
19
Dubai & UAE
Who is the crown prince of Dubai?
Maktoum
Introduction to Who is the Prime minister and Vice Sheikh Mohammad Bin Rashid
20
Dubai & UAE President of UAE? Al Maktoum
Introduction to The United Arab Emirates was formed
21
Dubai & UAE
2 Dec 1971
in…..?
 Traffic Rules and When you change lanes or turn right or
22
regulations
Use indicators early
left, you should:
Traffic Rules and All vehicles are permitted to use
23
regulations
FALSE
Bus/Taxi dedicated lanes
Traffic Rules and In places with dedicated Bus/Taxi lanes,
24
regulations
Use Bus/Taxi lanes
taxis should:
Traffic Rules and
25
regulations
At pedestrian crossings, you should: Give way to pedestrians
Traffic Rules and
26
regulations
Where you should not park? Under bridges or tunnels

Traffic Rules and What lines are provided as road

27
regulations
Zig-zag lines
markings near to pedestrian crossing?
Traffic Rules and You may cross the signal if it is
28
regulations
What does a green traffic light mean?
safe to do so
To ensure your Vehicle is in
Traffic Rules and Check Brakes – lights – tyres –
29
regulations
roadworthy(good driving) condition,
indicators
you should:

Traffic Rules and What does the rules say about using You should not use horns near
30
regulations horn? residential areas from 12-6AM
Traffic Rules and
31
regulations
Where you should not overtake? Near curves

You are driving in busy traffic. Traffic is

Traffic Rules and Stop and wait for the
32
regulations
blocking the intersection. The lights are
intersection to be clear
still green. What should you do?

Traffic Rules and

33
regulations
What is the hard shoulder used for? Emergencies and breakdowns
Traffic Rules and
34
regulations
Where you should not overtake? Near pedestrian crossings
Traffic Rules and What is the rule on entering a
35
regulations
Give way to traffic from left
roundabout?
Traffic Rules and When should you use your hazard
36
regulations
When your car has a breakdown
lights?
Traffic Rules and What is the sequence of traffic lights in
37
regulations
Red - Green - Amber
Dubai?
Traffic Rules and What is the meaning of a broken white You may change lane or
38
regulations line on lane marking? overtake if it is safe to do so
Check your speedometer to
Traffic Rules and When you have left a freeway, and now
39
regulations
keep your speed within road
driving on a local road, you should:
speed limits

Traffic Rules and When you get ready to leave a freeway, Early and in advance of atleast
40
regulations you should begin to use your turn signal: 100 mtrs
 Traffic Rules and
41
regulations
What does a flashing yellow light mean? Proceed with caution
Traffic Rules and
42
regulations
What shape is a STOP sign? Octagonal or circle
What is the speed limit in a residential
Traffic Rules and
43
regulations
area with single lane when there are no 40 km per hour or less
speed limit signs?
Traffic Rules and U-turn and left turn option
44
regulations
What is the meaning of open U-turn?
available
Traffic Rules and Completely within the parking
45
regulations
In parallel parking, you must park:
bay line
Traffic Rules and
46
regulations
Which of the following is not correct: Reversing on a free-way

Traffic Rules and You must not overtake on the

47
regulations
Which of the following is correct?
hard shoulders of the road
Traffic Rules and
48
regulations
What is the meaning of amber signal? Slow down
Traffic Rules and
49
regulations
What is the meaning of red signal? Stop

Traffic Rules and Headlights must be used in dangerous Because it is hard for other
50
regulations weather conditions because drivers to see you
Traffic Rules and What does Mandatory traffic signs Actions that must be taken
51
regulations indicate? compulsorily
Traffic Rules and In dangerous weather conditions, you
52
regulations
Use headlights
should :

Traffic Rules and You are driving on a multilane freeway.

53
regulations
Only to overtake
When should you drive in the left lane?

Traffic Rules and Extra care must be taken when driving Young kids might be crossing in
54
regulations near schools because such areas

Traffic Rules and When should you turn on the

55
regulations
Between sunset and sunrise
headlights on normal road condition?
At a yellow box junction, the moment
Traffic Rules and Do not enter the junction until
56
regulations
the signal turns green, what should you
exit is clear
be careful?
Traffic Rules and On a two-way road you must NOT if there are two solid yellow
57
regulations overtake: lines in the centre of the road

Traffic Rules and While making a U-turn. You must give All vehicles and pedestrians on
58
regulations way to: the road you are turning into.
 Wait until you see both
Traffic Rules and You are overtaking. How will you make headlights of the vehicle you
59
regulations sure it is safe to return to your lane? have overtaken in your rear
view mirror.

Traffic Rules and Where will you find longer white Areas where changing or
60
regulations broken lines on the road? crossing lanes is not permitted
Traffic Rules and What is the meaning of a broken yellow single carriage way in two way
61
regulations line in center of the road? traffic
Traffic Rules and You should always Stop, even if
62
regulations
How do you react on seeing a Stop sign?
there is no traffic

Traffic Rules and While making a U-turn. You must give All vehicles and pedestrians on
63
regulations way to: the road you are turning into.
Traffic Rules and What is the meaning of a broken yellow single carriage way in two way
64
regulations line in center of the road? traffic
65 Road Safety Why do drivers fail to notice accident? Lapse in concentration
The distance between your
66 Road Safety What is Following distance?
vehicle and the vehicle ahead
What is the safe following distance for 2 second distance from the
67 Road Safety
light vehicles? vehicle ahead
What is the safe following distance for
68 Road Safety 2 seconds
light vehicles?
69 Road Safety Where are speed cameras located? in high speed roads
places where drivers move in
70 Road Safety Where are speed cameras located?
high speed
Why does Speeding increase the risk of The faster you drive, the longer
71 Road Safety
a crash? it takes to stop
In the mirrors and also look
72 Road Safety When changing lanes you must look:
over your shoulder
When should you look over the
73 Road Safety When changing lanes
shoulder?
Why is it important to scan the road You are more likely to
74 Road Safety
scene when you drive? anticipate potential hazards
Slowing down for fixed speed cameras
75 Road Safety TRUE
may also reduce hazardous situations.
Where should driver check when In the mirrors and also look
76 Road Safety
changing lanes? over your shoulder
Human errors are a main cause for
77 Road Safety TRUE
accidents.
 Look over your shoulders to see
78 Road Safety While driving a 'headcheck' means
through the rear side windows
Anticipating what other drivers
79 Road Safety One of the challenges of driving is:
will do
New drivers have a high crash rate Have not done many hours of
80 Road Safety
because they driving practice
Why mobile phone is prohibited while It may distract the driver and
81 Road Safety
driving? cause accidents
Why is it important to scan the road You are more likely to
82 Road Safety
scene when you drive? anticipate potential hazards
Slowing down for fixed speed cameras
83 Road Safety TRUE
may also reduce hazardous situations.

84 Road Safety Speeding increases the risk of a crash TRUE

Talking on mobile while driving is distract the driver and lead to
85 Road Safety
prohibited, as it may: serious accidents
86 Road Safety New drivers have a high crash rate. TRUE
When driver slows down for fixed
87 Road Safety reduces hazardous situations
speed cameras, he also:
Scanning will help driver to anticipate
88 Road Safety TRUE
potential hazards
Why is it important to scan the road You are more likely to
89 Road Safety
scene when you drive? anticipate potential hazards
90 Road Safety What is the major cause of Accidents? Human error
places where drivers move in
91 Road Safety Where are speed cameras located?
high speed
Driving at a reasonable speed
At what speed should you travel on the with due consideration for
92 Road Safety
road? traffic & adverse driving
conditions
Be in the correct lane, signal
93 Road Safety How should you leave a freeway?
and adjust your speed
Driver should avoid driving if he/she is
94 Road Safety TRUE
tired.
Speeding increases the risk of a crash The faster you drive, the longer
95 Road Safety
because it takes to stop
96 Road Safety When should you avoid driving? When you are tired
Driver should avoid driving if he/she is
97 Road Safety TRUE
tired.
 Head-check means to look over your
98 Road Safety true
shoulders to see the blind spot
It is very easy to anticipate other drivers
99 Road Safety FALSE
actions.
Driver may continue to drive at high
100 Road Safety FALSE
speed, while leaving a freeway.
Why is it important to scan the road You are more likely to
101 Road Safety
scene when you drive? anticipate potential hazards
Genius Map & What option do you use to find the
102
VX9 Meter
Navigation
way?
Genius Map & Makkani number gives information
103
VX9 Meter
exact location of a building
regarding:
Genius Map & How many digits are there in Makkani
104
VX9 Meter
10 digits
number?
Genius Map & Which button should you press to go
105
VX9 Meter
Meter
back to the Trip screen?
Genius Map & Which option should you select to use
106
VX9 Meter
Navigation
GPS map?
Genius Map & A Taxi driver should respond to a Job
107
VX9 Meter
15 Seconds
Offer within?
Genius Map & What is the minimum fare for the Dubai
108
VX9 Meter
AED 12.00
Taxi?
Genius Map & What is the starting charges for pre-
109
VX9 Meter
AED 12.00
booking taxi during peak hours?
Genius Map & Which options lets you find the most
110
VX9 Meter
Heat Map
needed places?
Genius Map & What is the name of the GPS system
111
VX9 Meter
Genius
used in the meter?
Genius Map & You can find alternative (stand by)
112
VX9 Meter
TRUE
routes in the navigation option
Genius Map & you can search by latitude and
113
VX9 Meter
FALSE
longitude in heat map
Which button should one press to
Genius Map &
114
VX9 Meter
connect to communicate wth the Send Query
dispatcher?
Genius Map & Customer can pay by bank transfer
115
VX9 Meter
FALSE
using customer connect app
Genius Map & Driver can know how many trips taken
116
VX9 Meter
Shift Summary
through...
Genius Map & Yes, and connecting to
117
VX9 Meter
Do the taxi has wifi?
taxiconnect.ae
 Can customer use the customer
Genius Map &
118
VX9 Meter
connect app to show driver the yes
destination?
Genius Map &
119
VX9 Meter
What is the meaning of UNKNOWN KM? Driving without Meter sign-on
Genius Map & Distance traveled by taxi
120
VX9 Meter
What is the meaning of VACANT KM?
without customer
Genius Map & Distance traveled by taxi with
121
VX9 Meter
What is the meaning of HIRED KM?
customer
Genius Map & What is the minimum fare for the Dubai
122
VX9 Meter
AED 12
Taxi?
Translate option is only available in
Genius Map &
123
VX9 Meter
english and arabic in the customer false
connect app
Genius Map & What are the payment methods
124
VX9 Meter
all mentioned options
available for customer?
Genius Map &
125
VX9 Meter
What are some of the drivers duties all mentioned options
Genius Map & What are some of the monitoring
126
VX9 Meter
speed monitor, Aman, cameras
systems available?
127 Traffic Violations Failure for not displaying ID card is: AED 100
What is the fine for not wearing AED 400 per person inside taxi
128 Traffic Violations
seatbelt? not wearing seartbelt
What is fine for causing an accident upto 30000 + 12 months license
129 Traffic Violations
leading to death in Tram areas? suspension
What is fine for driving through red upto 5000 + 3 months license
130 Traffic Violations
light without accident in Tram areas? suspension
Are there black points for not stopping
131 Traffic Violations after causing an accident that resulted Yes there is
in injuries?
Driving under the influence of alcohol,
132 Traffic Violations drugs or similar substances is allowed in FALSE
UAE
Eating, drinking, smoking or sleeping
133 Traffic Violations FALSE
inside the Taxi is not a violation
Failing to assist loading or unloading
134 Traffic Violations TRUE
customer's luggage is a violation
Picking/Dropping passengers in
135 Traffic Violations FALSE
Prohibited Areas is not a violation
Crossing humps at high speed is a major
136 Traffic Violations TRUE
violation
 Reckless, inattentive and
137 Traffic Violations What are the common violations?
negligence in driving
Who are the monitoring authorities for Franchise, Mystery shopper and
138 Traffic Violations
Traffic violations in Dubai? Police
What is the fine for not wearing AED 400 per person inside taxi
139 Traffic Violations
seatbelt? not wearing seartbelt
Online Map Where is Consulate of Australia
140
Training
Mankhool Area
Located?
Online Map
141
Training
Where is American Hospital Located? Oud Metha Area
Online Map
142
Training
Where is Al Bastakiya Heritage Located? Souk Al Kabeer Area
Online Map
143
Training
Where is Sea Shell Inn Hotel Located? Al Raffa’a Area
Online Map
144
Training
Where is Neuro Spinal Hospital Located? Jumeirah 2 Area
Online Map
145
Training
Where is Palm Strip Mall Located? Jumeira 1 Area
Online Map Where is Souk Madinat Jumeirah
146
Training
Umm Suqeim 3 Area
Located?
Online Map
147
Training
Where is Musalla Tower Located? Al Hamriya Area
Online Map
148
Training
Where is Dubai Outlet Mall Located? Umm Nahad Area
Online Map Where is Roda Al Murooj Downtown
149
Training
Za'abeel 2 Area
Dubai Hotel Located?
Online Map
150
Training
Where is Souk Al Bahar Located? Downtown Area
Online Map
151
Training
Where is Manzil Hotel Located? Downtown Area
Online Map Where is Emirates Training College
152
Training
Al Garhoud Area
Located?
Online Map Where is Al Manal Shopping Center
153
Training
Naif Area
Located?
Online Map
154
Training
Where is Aviation University Located? Academic City
Online Map Where is Dubai Creek Golf And Yacht
155
Training
Port Saeed Area
Club Located?
Online Map Where is Intercontinental Hotel DFC
156
Training
Al Kheeran Area
Located?
Online Map
157
Training
Where is Dubai Museum Located? Souk Al Kabeer Area
Online Map
158
Training
Where is Jumeirah Post Office Located? Al Wasl Area
 Online Map Where is Wonder Land Theme Park
159
Training
Umm Hurair 2 Area
Located?
Online Map
160
Training
Where is Dubai Grand Hotel Located? Al Qusais 1 Area
Online Map Where is Dubai Police General H Q
161
Training
Al Twar 1 Area
Located?
Online Map Where is Winchester Hotel Apartments
162
Training
Mankhool Area
Located?
Online Map Where is H.H. Sheikh Saeed’s House
163
Training
Al Shindagha area
Located?
Online Map Where is Badr Al Samaa Medical Centre
164
Training
Mankhool Area
Located?
Online Map Where is Consulate of Bangladesh
165
Training
Al Wuheida Area
Located?
Online Map
166
Training
Where is Dubai Customs Located? Al Mina Area
Online Map
167
Training
Where is Dream Palace Hotel Located? Al Muraqabat Area
Online Map Where is Al Hamriya Shopping Center
168
Training
Hor Al Anz East Area
Located?
Online Map Where is Consulate of United Kingdom
169
Training
Al Hamriya Area
Located?
Online Map
170
Training
Where is Al Ahli Club Located? Al Nahda 1 Area
Online Map
171
Training
Where is Ministry of Justice Located? Al Qusais 2 Area
Online Map
172
Training
Where is Wafi Mall Located? Umm Hurair 2 Area
Online Map
173
Training
Where is Al Ghurair University Located? Academic City Area
Online Map
174
Training
Where is Coral Dubai Deira Located? Al Muraqabat Area
Online Map
175
Training
Where is Al Bustan Residence Located? Al Qusais 1 Area
Online Map Where is Jumeira Palm Residence
176
Training
Al Mina Area
Located?
Online Map Where is Al Boom Tourist Village
177
Training
Umm Hurair 2 Area
Located?
Online Map
178
Training
Where is Claridge Hotel Located? Al Muteena Area
Online Map
179
Training
Where is Moscow Hotel Located? Rigga Al Buteen Area
Online Map Where is Grand Excelsior Hotel Bur
180
Training
Mankhool Area
Dubai Located?
 Online Map
181
Training
Where is Ibis Al Barsha Hotel Located? Al Barsha Area
Online Map
182
Training
Where is Marco Polo Hotel Located? Al Muteena Area
Online Map
183
Training
Where is Jumeira Civil Defense Located? Al Wasl Area
Online Map
184
Training
Where is Al Wasl Sports Club Located? Jaddaf Area
Online Map
185
Training
Where is Dubai Media City Located? Al Sufouh Area
Online Map
186
Training
Where is Children's City Located? Umm Hurair 2 Area
Online Map Where is Al Zahra Private Hospital
187
Training
Al Barsha 1 Area
Located?
Online Map
188
Training
Where is Discovery Gardens Located? Jabal Ali Area
Online Map Where is Ministry of Foreign Affairs
189
Training
Umm Hurair 1 Area
Located?
Online Map Where is Al Mamzar Shopping Center
190
Training
Hor Al Anz East Area
Located?
Online Map Where is Ministry of Finance And
191
Training
Souk Al Kabeer Area
Industries Located?
Online Map Where is Dunes Shopping Center
192
Training
Al Bada’a Area
Located?
Online Map Where is Le Méridien Dubai Hotel &
193
Training
Al Garhood Area
Conference Centre Located?
Online Map
194
Training
Where is Twin Towers Located? Al Rigga Area
Online Map Where is Arabian Shopping Center
195
Training
Mizhar Area
Located?
Online Map Where is Kempinski Hotel & Residences
196
Training
Palm Jumeirah Area
Located?
Online Map
197
Training
Where is Dragon Mall Located? Warsan Area
Online Map Where is Deira Main Post Office
198
Training
Hor Al Anz East Area
Located?
Online Map Where is Habtoor Palace Dubai Hotel
199
Training
Business Bay Area
Located?
Online Map
200
Training
Where is Consulate of China Located? Al Safa 2 Area

Online Map Where is Radisson Blu Hotel, Dubai

201
Training
Rigga Area
Deira Creek Located?
Online Map Where is Grosvenor House Hotel
202
Training
Dubai Marina Area
Located?
 Online Map
203
Training
Where is Al Ghurair Center Located? Al Muraqabat Area
Online Map
204
Training
Where is JW Marriott Hotel Located? Al Muraqabat Area
Online Map Where is Wild Wadi (Water Park)
205
Training
Jumeirah Road
Located?
Online Map
206
Training
Where is Consulate of Eritirea Located? Abu Hail Road
Online Map Where is Al Khaleej Shopping Center
207
Training
Mankhool Road
Located?
Online Map
208
Training
Where is Arabian Park Hotel Located? Al Jadaf Street
Online Map
209
Training
Where is Embassy Suites Hotel Located? Al Maktoum Road
Online Map
210
Training
Where is Delmon Hotel Located? Al Rigga Road
Online Map Where is Hafez Hotel Apartments
211
Training
Al Khaleej Road
Located?
Online Map Sheikh Zayed Bin Hamdan Al
212
Training
Where is Dubai Men's College Located?
Nahyan Street
Online Map Where is Nojoum Hotel Apartments
213
Training
Abu baker Al Siddiq Road
Located?
Online Map Where is Flora Park Deluxe Hotel
214
Training
Al Maktoum Road
Apartments Located?
Online Map Where is One & Only Royal Mirage King Salman Bin Abdulaziz Al
215
Training Located? Saud St
Online Map Where is The Philippine Consulate
216
Training
Beirut Road
Located?
Online Map Where is Al Attar Shopping Center
217
Training
Kuwait Road
Located?
Online Map
218
Training
Where is Galleria Mall Located? Al Wasl Rd
Online Map Where is Al Ghurair Rayhaan Hotel
219
Training
Omar Bin Al Khattab St
Located?
Online Map
220
Training
Where is Uptown Mirdif Located? Algeria Road
Online Map Where is Bin Sougat shopping Center
221
Training
Airport Road
Located?
Online Map Sheikh Zayed Bin Hamdan Al
222
Training
Where is Manipal University Located?
Nahyan Street
Online Map Where is Karama Central Post Office
223
Training
Za’abeel St
Located?
Online Map
224
Training
Where is Iranian Hospital Located? Al Wasl Road
 Online Map Where is Ministry of Information &
225
Training
Al Nahda Road
Culture Located?
Online Map
226
Training
Where is Consulate of Turkey Located? Sheikh Zayed Road
Online Map Where is Dubai Chess and Cultural Club
227
Training
Al Wuheida Road
Located?
Online Map Where is Dubai Traffic Department
228
Training
Al Quds Road
Located?
Online Map Where is The Consulate of Syria
229
Training
Khalid Bin Waleed Road
Located?
Online Map
230
Training
Where is Al Twar Center Located? Al Nahda Road
Online Map Where is Aster Hospital Mankhool
231
Training
Kuwait Road
Located?
Online Map
232
Training
Where is Mushrif Park Located? Al Khawaneej Road
Online Map Where is Sheraton Jumeirah Beach
233
Training
Al Mamsha Road
Hotel Located?
Online Map
234
Training
Where is Royal Garden Hotel Located? Al Khor Road
Online Map
235
Training
Where is Ambassador Hotel Located? Al Falah St
Online Map Where is Belhoul European Hospital
236
Training
2nd December Road
Located?
Online Map
237
Training
Where is Za'abeel Park Located? Sheikh Khalifa Bin Zayed Road
Online Map
238
Training
Where is Murdoch University Located? Academic City Road
Online Map
239
Training
Where is Royal Plaza Hotel Located? Al Rigga Road
Online Map Where is Media Rotana Hotel Tecom
240
Training
Al Hessa Road
Located?
Online Map Where is Warba Shopping Center
241
Training
Abu baker Al Siddiq Road
Located?
Online Map
242
Training
Where is Abjar Grand Hotel Located? Abu Hail St
Online Map Where is Dubai Women’s Association
243
Training
Abu baker Al Siddiq Road
Located?
People of A person with luggage is a special needs
244
Determination
TRUE
customer.
Which of the following can be
People of person who turns into sign
245
Determination
categorized as customer with
language
speech/hearing disability?
 People of
246
Determination
Respect is important to all customers TRUE
People with disabilities always need
People of
247
Determination
help to accomplish (to complete) every FALSE
day activities.
People of It is always obvious, if someone has a
248
Determination
FALSE
disability.
People of We should ask a special needs person to avoid discomfort to the
249
Determination whether he wants help: customer
People with disabilities want to be
People of respected and have the same
250
Determination
TRUE
opportunities as people without
disabilities.
People of How do you identify special needs
251
Determination
look for cues or clues
passengers?
When you approach a blind person, you
People of
252
Determination
should introduce yourself as a driver TRUE
before starting the conversation
If you are speaking to someone who is
People of deaf and you are having trouble in
253
Determination
TRUE
communicating, write and show your
message.
If it appears that someone with a
People of
254
Determination
disability needs assistance, simply say, TRUE
“May I help you?”
What is the new name mentioned by
People of
255
Determination
UAE government for special needs People of Determination
customers?
People of What is the new name for special needs
256
Determination
People of Determination
customers in UAE?

People of Which of the following can be

257
Determination
person on wheelchair
categorized as Special needs customer?

People of Which of the following can be

258
Determination
person with hearing disability
categorized as Special needs customer?

People of Which of the following describes a blind Person with a guide dog and
259
Determination customer? cane

People of Why is it important to determine how All of the reasons mentioned

260
Determination to provide assistance before helping? here
 People of What is a 'Cue' or 'Clue' in identifying Any obvious behaviour which
261
Determination special needs customers? suggests need for help
People of Which of the following does not come
262
Determination
A lady travelling alone
under special needs catagory?
People of Which of the following is considered as
263
Determination
Stranger to Dubai
a special needs person?
People of Special needs passengers should not be
264
Determination
FALSE
allowed in public transport
People of Children travelling alone are not special
265
Determination
FALSE
needs customers
A special needs person who needs help
People of
266
Determination
may not ask for it because of self- TRUE
respect or pride

People of If a customer does not understand you,

267
Determination
FALSE
repeat the information in louder voice

People of How should a driver serve special needs Identify specific needs and ask
268
Determination customers? permission before helping
People of Tourists, strangers, lost persons include less obvious special needs
269
Determination in which category? customers
People of Blind person, pregnant lady, senior
270
Determination
obvious special needs customers
citizen include in which category?
they may have some visible
People of How do we identify obvious special
271
Determination
behaviour that attracts
needs customers?
attention

People of Person who may need some

272
Determination
Who are special needs customers?
help if delivered appropriately

People of Less obvious special needs customers

273
Determination
Tourists
include:
People of The two types of special needs
274
Determination
Obvious and less obvious
customers are:
Drivers must be able to view difficult
275 Customer Service TRUE
situations from customer's point of view
The drivers attitude affects the
276 Customer Service customers mood and plays a great role TRUE
in customer service too
Customers can be calmed down by
277 Customer Service TRUE
listening to them and showing sympathy
 Customers can be calmed down with
278 Customer Service FALSE
excuses and arguments
Customers can be calmed down with a
279 Customer Service TRUE
positive reaction and response
Customer would not accept an excuse,
280 Customer Service TRUE
in case of a complaint
When a driver hears a ridiculous listen and try answering in a
281 Customer Service
complaint, he has to: positive way
Which type questions are used to
282 Customer Service confirm information what the customer Clarifying questions
has provided?
Which type questions are used to check
283 Customer Service that you have understood what the Reflective questions
customer has just said?
How driver can impress (influence) the by giving added value and
284 Customer Service
customer? information
What type of question usually gives a
285 Customer Service Closed question
short answer?
Politely tell the passenger that
If a customer smokes inside the cab,
286 Customer Service smoking is not allowed in the
you should:
cab
How does a customer know that the by eye contact and body
287 Customer Service
driver is going to stop to pick them? language
Driver can find solution to customer's understanding what the
288 Customer Service
problems only by: customer wants
Thinking of another question or topic
289 Customer Service barrier to listening
can be:
emotions and mood of the
290 Customer Service Level 3 listening includes listening for:
speaker
291 Customer Service In automatic listening, our attention is: on what it means to us

292 Customer Service In focused listening, our attention is: completely on the other person

293 Customer Service Empathic listening is also known as: Focused listening

294 Customer Service Types of listening are: Active and Automatic listening
How should you keep your Taxi smelling Well maintained & without bad
295 Customer Service
fresh ? smell
 ask the customer to call the
If a customer asks where to report the customer service in your
296 Customer Service
complaint, you should; company and give them the
number
What should you do before the
297 Customer Service Ask to check their belongings
customer leaves the taxi ?
Attention completely on the other
298 Customer Service person relates to which type of Focused listening
listening?
When you handle a difficult situation, Aim at the problem or situation,
299 Customer Service
your focusing point is … not the person
When a customer start shouting to you,
Listening to the customers
which of the following helps you to
300 Customer Service point of view and
prevent a difficult situation from
understanding them
becoming worse?
Listen to customer, show
Which of the following is a correct way
301 Customer Service empathy, the outcome is in
to handle a difficult situation ?
your hands
Report the complaint to the
302 Customer Service When a customer complains to you:
management
When a customer complains, you Listen to the full complaint and
303 Customer Service
should; show interest
What kind of response do customers To take their complaints
304 Customer Service
expect when they complain? seriously and find solutions
When a driver gets many 'Complaints',
305 Customer Service Loss in business
it means?
When a customer complains, what you
306 Customer Service Be attentive and show interest
should do?
Which is the most effective way of
307 Customer Service Body Language
communication?
Keeping yourself clean and
308 Customer Service What is Personal Hygiene?
smelling fresh
What kind of behavior shows good
309 Customer Service Politeness & humility
customer service?
310 Customer Service How can you show a positive image? Smiling
If the driver is rude to the customer, Customer will avoid the trip
311 Customer Service
what is the consequence? with the driver
At which situation can a driver prepare
312 Customer Service Only at drop off point
to give balance money to the customer?
 How should a driver handle a difficult Listen to your customer and
313 Customer Service
situation? show empathy
Choose from below an example of risk
314 Customer Service Argument with passenger
and consequence of Complaints?
Putting yourself in customers
315 Customer Service What is empathy? place to feel what they want as
outcome
Choose from below an example of
316 Customer Service Trying to be helpful
Barriers of listening:
Choose from below an example of
317 Customer Service Showing interest
active listening:
Choose from below an example of
318 Customer Service No eye contact
Automatic listening:
What does a customer want to achieve Justice, good reaction and
319 Customer Service
by complaint? response, sympathy
320 Customer Service In Communication, tone includes: 38%
What are the elements of
321 Customer Service Content, Tone, Body language
Communication?
Which of the following helps you to Smiling, Smart Image &
322 Customer Service
make first impression? Projecting confidence
The most important element in
323 Customer Service Safety
customer service is …?
What are the consequences of not
324 Customer Service Losing business and getting fines
following Etiquettes?
What are the etiquettes of public Smart appearance & personal
325 Customer Service
transport driving? hygiene
326 Customer Service How can a driver make first impression? by focusing on Customer
What knowledge does customer expect
327 Customer Service Route, Location, Traffic rules
from taxi driver?
What is the feeling of passenger on
328 Customer Service seeing the driver counting money while Worried about safety
driving?
observing road and driving
329 Customer Service What is 'Safety' in customer service?
safely
Safety, knowledge,
What are the major elements of
330 Customer Service communication, empathy,
Customer Service?
attentiveness
More than the price it is what is
331 Customer Service What is 'Value' in customer service?
the worth to us as a customer
 3 most important elements in customer Safety, Value and Knowledge of
332 Customer Service
service that passengers expect are: Area
Which city has the best taxi service
333 Customer Service London
according to Hotels.com survey?
Which city has the best taxi service
334 Customer Service Tokyo
according to Trip advisor survey?
Communication in customer service
335 Customer Service both listening and speaking
includes:
What are important elements in
336 Customer Service Safety, Knowledge & Empathy
customer service?
It is safe to slow down and move little
337 Defensive Driving right when oncoming vehicle lights are True
full beam.
338 Defensive Driving Which of these are Patterns of fatigue? Tired, Sleepy, not alert, Bored

339 Defensive Driving What is Safe driving is based on? Good Decision making
Driver should use mirrors frequently
340 Defensive Driving and check blind spot before changing TRUE
lanes
Driver should use mirrors frequently
341 Defensive Driving and check blind spot before changing True
lanes
Which of the following will make you a Drinking alcohol and also taking
342 Defensive Driving
more dangerous driver? certain medicines
Any type of distraction is dangerous
343 Defensive Driving TRUE
while driving.
Anticipating other drivers actions is
344 Defensive Driving TRUE
important in safe driving.
How long does it take to be a good
345 Defensive Driving Many years of driving practice
driver?
Driver should look at the front, the
True, it will help for clear
346 Defensive Driving sides and check mirrors for clear
observation
observation
You will be a safer driver if you drive You can respond to hazards by
347 Defensive Driving
just a little bit slower because slowing down quicker
348 Defensive Driving Driving conditions on a road will be Worse in wet weather
Which of the following is more
349 Defensive Driving Looking ahead for hazards
important?
Which of the following is a cause of
350 Defensive Driving Violations of rules
vehicle accident?
 "Just before you enter an intersection
351 Defensive Driving the traffic signal turns red.What should Stop
you do?"
352 Defensive Driving How long is a micro sleep? 1-30 seconds
Who is the best person to decide
353 Defensive Driving whether a medicine might affect your Your doctor or a pharmacist
driving?
"If you are caught by the Police under
You will lose your licence and
354 Defensive Driving the influence of alcohol. What is the
face other penalties too
penalty?"
How much alcohol can you have when
355 Defensive Driving Not at all
driving?
356 Defensive Driving How long is a micro sleep? 1-30 seconds
It is best to drive either at the
At what speed is it advisable to travel speed limit, or below the speed
357 Defensive Driving
on the road? limit, depending on the road
conditions
A driver who drinks alcohol and drives a threat to himself and other
358 Defensive Driving
will be road users
In good conditions you should leave at
least a two second gap between you When the driving conditions are
359 Defensive Driving
and the car in front. When is it best to poor such as sand storms.
have a larger gap?
Look over your shoulders to see
While entering the main road from lay-
360 Defensive Driving the blind spot through the side
by, a "head-check" means:
window
What is a safe following distance from
361 Defensive Driving any vehicle in front of you in good Two seconds
driving conditions?
You will be a safer driver if you drive The slower you drive, the
362 Defensive Driving
just a little bit slower because quicker you can stop.
What is the fatigue pattern from listed
363 Defensive Driving using alcohol
here?`
364 Defensive Driving When must you wear your seat belt? At all times
Which of these things is most likely to
365 Defensive Driving Drinking alcohol
cause you to be tired ?
366 Defensive Driving Driving is more dangerous if you Talking on mobile while driving

367 Defensive Driving How can driver avoid accidents? By driving defensively
 What is the fatigue pattern from listed
368 Defensive Driving Night driving
here?
The most common cause of accidents
369 Defensive Driving not enough safe distance
on busy roads is?
When should you not use a mobile
370 Defensive Driving Any time that you are driving
phone?
What is one way of telling that you are Your car control and speed
371 Defensive Driving
becoming more skilled as a driver? control is much more smooth.

The distance required to bring

372 Defensive Driving Stopping distance means:
your vehicle to a total stop

Avoiding accidents inspite of

373 Defensive Driving What is Defensive Driving? other road users mistakes and
adverse driving conditions

Health Safety and work related risks and

374
Environment
Occupational hazards are:
consequences
Health Safety and
375
Environment
Rear mirror provides you: true picture of the road behind

Health Safety and Water should be checked in your engine coolant and windscreen
376
Environment vehicle for cleaning
Health Safety and sudden braking, stopping,
377
Environment
What is harsh driving
turning, speeding
Health Safety and Bending knees and keeping
378
Environment
How should we lift heavy objects?
back straight
Health Safety and What items will you lift during your
379
Environment
Suitcases, Bags etc
work?
Health Safety and Which problem is common while
380
Environment
Muscle strains
driving?
Health Safety and harsh driving is harmful to the
381
Environment
true
environment

Health Safety and What gas comes from exhaust which is

382
Environment
CO2 = carbon dioxide
harmful for the environment?

Health Safety and harsh driving is safe and good for the
383
Environment
false
environment
Health Safety and What is the order of necessary checks
384
Environment
DSSSM
before using the vehicle?
 Health Safety and What is the order of necessary checks
385
Environment
SDSSM
before using the vehicle?
Health Safety and What is the order of necessary checks
386
Environment
SSDSM
before using the vehicle?
Health Safety and What is the order of necessary checks
387
Environment
SSSDM
before using the vehicle?
Health Safety and What is to be checked inside the Doors Seat Steering Seat-belt
388
Environment vehicle? Mirror
Health Safety and
389
Environment
Can taxis stop in bus layby? NO

Health Safety and

390
Environment
What could a breakdown cost you? Loss of life, time, money
First on Scene
391
First Aid
What is the civil defense number? 997
First on Scene
392
First Aid
Capillary bleeding can be identified as: slow flow
First on Scene
393
First Aid
Vein bleeding can be identified as: steady flow
First on Scene
394
First Aid
Artery bleeding can be identified as: Spurting blood
First on Scene Over-speed and unsafe
395
First Aid
Major factors causing accidents:
following distance
First on Scene Why is it important to secure an to prevent further collisions or
396
First Aid accident scene? injuries
First on Scene Why is it important not to move
397
First Aid
It may cause further injury
casualties?
Telephone number for call back,
First on Scene What information is important when
398
First Aid
location details, description of
you call the emergency number?
incident
First on Scene What is the UAE Ambulance or medical
399
First Aid
998
emergency number?
First on Scene What is the UAE emergency police
400
First Aid
999
number?
turn off engine, ensure no
First on Scene How do you reduce risk in an fire
401
First Aid
smoking, keep children at a safe
emergency situation?
distance
What action will you take in an accident
First on Scene Report the crash to the nearest
402
First Aid
situation, when a person is injured, and
police station.
police is not present in the area?

First on Scene How do you warn other road users of a turn on hazard lights and place
403
First Aid situation of emergency? warning triangle
 by warning other road users,
First on Scene
404
First Aid
How do you secure an accident area? reducing risks, and calling for
help
First on Scene You should always treat injured person.
405
First Aid
false
true or false?
First on Scene Warn other drivers by using
406
First Aid
If your car breaks down you should
hazards lights
removing one of the 3 elements
407 Fire Safety Fire fighting aims at
of fire
Which type cylinder is capable of
408 Fire Safety extinguishing fire on wood, paper and Water, Foam, Dry powder
cloth?
We can find if a fire extinguisher is used
409 Fire Safety pin seal
or not by checking the:
The needle on fire extinguisher gauge
410 Fire Safety Green area
should be on?
What color label is marked on CO2 fire
411 Fire Safety Black
extinguisher?
What color label is marked on Water
412 Fire Safety Red
fire extinguisher?
What color label is marked on powder
413 Fire Safety Blue
type fire extinguisher?
While using fire extinguisher the word
414 Fire Safety Pull Aim Squeeze Sweep
“Pass” stands for?
Identify the most important thing to do
415 Fire Safety Turn off engine
in the event of fire
What are the different types of fire Chemical Powder, Carbon
416 Fire Safety
extinguishers? dioxide, Water, Foam
Contact number for fire related
417 Fire Safety 997
emergencies
418 Fire Safety When do we fight a fire? Person stuck inside burning car
419 Fire Safety What are the Elements of fire? Heat, fuel and oxygen
420 Fire Safety Fire has how many elements? Three

Count of Question Category

Question Category Total
Customer Service 62
Defensive Driving 37
Fire Safety 14
First on Scene First Aid 16
Genius Map & VX9 Meter 25
Health Safety and Environment 17
Introduction to Dubai & UAE 21
Online Map Training 104
People of Determination 31
Road Safety 37
Traffic Rules and regulations 43
Traffic Violations 13
Grand Total 420