Job Description Form

Basic Information

Senior Manager/Manager - Place of work Mumbai

Role/Job Title
Innovation Geographic Coverage Pan India
Business Retail Assets Function/ Department Retail Assets
Organizational Relationships
Supervisor Title & Grade Innovation Lead
Direct Reports NA
Scope & Size
In Direct Reports NA
Credit, Sales , Product , Projects, Credit Ops, Policy , Risk, Digital, IT teams,
Internal Stakeholders
HR, Planning & Monitoring Team
Stake Holder Network External Stakeholders Business Units
Peers within functions Quality Analyst, Measurement & Monitoring Analyst, Cost Analyst, Audor & Compliance Analyst
Peers in other functions Product Managers
Nature of contribution In Direct

Recommending new initiatives, digitization of journey processes and improvement in efficiency and customer
Scope of contribution
experience, reduction in Turn Around Time
Job Purpose
(Describe the contribution of the Job to the Organization & Functional unit in max 2 or 4 lines)

A Center of Excellence (COE) is at heart a group of people – experts in business process management, customer relationship management,
and business domain, equipped with an arsenal of best practices and tools. A mature COE is a self-directing entity responsible for supporting
business users and shepherding complex projects to successful completion. The purpose of COE is to empower enterprises to get the most
out of standardized process , not only within key teams but across the entire organization. A COE links the big-picture strategy with day-to-
day operations, documents lessons learned and best practices, and makes it easier for different groups to reuse and adapt proven solutions.
Because it brings together smart people and cutting-edge technology from all parts of the enterprise, a COE will also play an important role
in digital transformation of credit.

An Innovation Analyst is responsible for proactively exploring new ways of improving the TAT and efficiency through zero ops scorecard
improvement, policy changes, product quality etc.

Roles & Responsibilities

 - Explore process optimization methods through automation or policy changes for improving zero ops
scorecard

- Make customer journey processes more efficient resulting in better customer experience and reduced E2E
TAT

- Identify improvement in end to end processes through removal of non-core activities, increase in efficiency
through new builds and parametrization

Key / Primary - Drive the yearly budget and YOY reduction in total processing cost
Responsibilities of the
Role - List the primary - Work with credit, collection, product and policy teams to improve end to end process and portfolio quality
deliverables
- Drive end to end innovation implementation from POC, designing to launch and adoption of the build

- Retrospective analysis of journey processes, analyze the data (Eg. rationalization of deviations and skewness
of file flow at a particular level) and suggest measures to improve the quality of processes

- SOP creation & modification, identifying risks and taking proactive action

- Demonstrate expertise in getting industry benchmarks and suggest ways to resolve gaps between current and
industry benchmarks
- Work with business teams and credit teams to drive adoption of the builds/changes implemented
Secondary
Responsibilities - List the - Liase with the product team and projects team on effective manpower planning to land the builds on time
deliverables other than
primary, but essential for
the role

NA

Managerial & Leadership

Responsibilities - (if
applicable)

Improvement in zero ops scorecard, FTNR, TAT, portfolio quality; Improvement in productivity; Reduction in
Key Success Metrics
YOY processing costs; Adherence to budget targets

Job Requirements - Academics

Type of
Stream/ University /
Part Time
Title Specialization (tick Institute) Additional Information
/ Full Time
mark) (Premier/ Tier I,
II, III, Others)
Graduate Any Full Time
Post Graduate Any Premier / Tier I / Tier
FullIITime
Engineering (state
specialization)
Professional Degrees
(CA/CFA/ICWA)
Qualifications Others, ifany
Mandatory Technical Qualifications / Certifications
Title Stream/ Specialisation Type of Institutes
BE/Btech/BCA Computer Applications/Information Technology Premier

Preferable Technical Qualifications / Certifications

Qualifications

Title Stream/ Specialisation Type of Institutes

MTech/MCA Master of Computer applications Premier /Tier 1 / Tier II

Job Requirements - Experience

Senior Manager - 2-3 years

Minimum Number of Years
Manager - Fresher
Industry BFSI / FINTECH

Experience
Functional Area
Retail Assets, designing new initiatives, Innovation/strategy development
Level / Capacity

Job Requirements
PROFICIENCY LEVELS

Mandatory Technical Qualifications / Certifications

Name Skill High Medium Low
Technical / Functional Understanding of Retail
Skills Assets Banking Products
(State the mandatory Understanding of Branch
technical skills) Banking Operations
Understanding of Internal and
Regulatory Compliances
Designing and implementing
large scale initiatives
Name Skill High Medium Low
Communication &
Interpersonal skills
Drive, Energy & Action
Oriented
Innovative Thinking
Behavioural and Soft Organization Commitment
Skills (hard working)
Behavioural and Soft
Skills
Influencing & Decision making
Skills
Collaboration & Goodwill
Flexibility & Adaptability
Customer Focus/Orientation
Please state if the job holder needs to demonstrate any specific skill

Role Profile

Recommended Grade
Senior Manager/ Manager
Range
Recommended
Senior Manager - 20 lakhs, Manager - 15 lakhs
Compensation Range
Comparative Roles in the
Business Model Designer, Change Agent, New Business Development Associate, Digital Transformation Associate
Market / Industry
Age Limit

JOB DESCRIPTION PROPOSED BY :

JOB DESCRIPTION APPROVED BY :
ROLE HOLDER