4.

Troubleshooting

4. Troubleshooting
4-1. Troubleshooting
1. Check the various cable connections first.
• Check to see if there is a burnt or damaged cable.
• Check to see if there is a disconnected or loose cable connection.
• Check to see if the cables are connected according to the connection diagram.
2. Check the power input to the Main Board.
Check internal Pattern lola3 if fhere is some picture noise.
Factory mode(Info-MENU-Mute-power on → Advanced menu → MST69A84HQ → Pattern select : Off
Press right button of Remocon.
If lola3 NG, Chahge the Main Board.

4-1
4. Troubleshooting

4-1-1. No Power

-- The LEDs on the front panel do not work when connecting the power cord.
Symptom -- The SMPS relay does not work when connecting the power cord.
-- The units appears to be dead.

The IP relay or the LEDs on the front panel does not work when connecting the power cord if the cables are
improperly connected or the Main Board or SMPS is not functioning. In this case, check the following:
Major -- Check the internal cable connection status inside the unit.
checkpoints -- Check the fuses of each part.
-- Check the output voltage of SMPS.
-- Replace the Main Board.

LAMP off, power indicator No

Check a connection a power cable.
LED red color?
Yes

Does proper DC5V appear at

No Change a Assy PCB Power.
pin 6 of CN1001?
Yes
Diagnostics
Does proper DC A3.3V No Check a IC1106
appear at R1111? Change a main PCB ass’y
Yes

Does proper DC A2.5V, A1.2V appear at No Check a IC1105, IC1107

R1110, C1116? Change a main PCB ass’y

Yes

A power is supplied to set?

Caution Make sure to disconnect the power before working on the IP board.

4-2
 4. Troubleshooting

Main Board

A5V B5V

B13V

AV1_CVBS

4-3
4. Troubleshooting

4-1-2. No Video (Analog PC signal)

Symptom -- Audio is normal but no picture is displayed on the screen.

-- Check the PC source

Major -- Check the M-star
checkpoints
-- This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.

Power Indicator is off.

Lamp on, no video.
Yes

Check a PC source and check Input a analog PC signal and

No connected cable(DPMS).
the connection of DSUB cable?
Yes

Does the signal appear at R4059,

No PC cable change a PC cable.
R4058, R4056, R4061,
Change a main PCB ass’y.
R4060(R,G,B,H,V) of IC4000?
Diagnostics
Yes

Does the digital data appear at the No Check a IC4000.

output of LVDS Cable? Change a main PCB ass’y

Yes

Check a LVDS cable?

Replace a lcd panel?
Yes

Please, Call to Samsung Co. LTD.

Caution Make sure to disconnect the power before working on the IP board.

4-4
 4. Troubleshooting

Main Board

PC_B

TX1- PC_G
TX1+
PC_R
TX2- TX2+

PC_H PC_V

AV1_CVBS

4-5
4. Troubleshooting

„„ WAVEFORMS

1 R,G,B Output Signal

4-6
 4. Troubleshooting

4-1-3. No Video (HDMI - Digital Signal)

Symptom -- Audio is normal but no picture is displayed on the screen.

-- Check the HDMI source

Major
-- Check the M-star
checkpoints
-- This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.

Power Indicator is off.

Lamp on, no video.
Yes

Check the connection Input a HDMI cable.

No
of HDMI cable?
Yes

No Check a IC4000.
Does the digital data appear at Change a main PCB ass’y.
Diagnostics R4065~R4072?

Yes

Does the digital data appear at No Check a IC4000.

output of LVDS Cable? Change a main PCB ass’y.

Yes

Check the LVDS cable?

Replace the LCD panel?

Yes

Please, Contact Tech support

Caution Make sure to disconnect the power before working on the IP board.

4-7
4. Troubleshooting

Main Board

Pin #12 Pin #7

TX1- TX1+

TX2- TX2+

AV1_CVBS

4-8
 4. Troubleshooting

„„ WAVEFORMS

2 Digital Output Data

3 Signal of HDMI(Data)

4-9
4. Troubleshooting

4-1-4. No Video (Tuner_CVBS)

Symptom -- Audio is normal but no picture is displayed on the screen.

-- Check the Tuner CVBS source

Major
-- Check the M-star
checkpoints
-- This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.

Power Indicator is off. No Connect the RF cable and

Lamp on, no picure. check RF signal.
Yes

No Check a B+ voltage (#2 of Tuner) 5V,

Does the signal appeat #8 of TU2400?
change a main PCB ass’y.
Yes

Does the Signal appear at C4022

Diagnostics No Change a main PCB ass’y.
of IC4000?

Yes

Check the LVDS cable?

Replace the LCD panel?

Yes

Please, Call to Samsung Co. LTD.

Caution Make sure to disconnect the power before working on the IP board.

4-10
 4. Troubleshooting

Main Board

TX1- TX1+

TX2- TX2+

B33V_Tuner

B5V_Tuner

AV1_CVBS

4-11
4. Troubleshooting

„„ WAVEFORMS

3 CVBS Output Signal

4 Tuner_CVBS Output Signal

4-12
 4. Troubleshooting

4-1-5. No Picture (Video_CVBS)

Symptom -- Audio is normal but no picture is displayed on the screen.

-- Check the Video Source

Major
-- Check the M-star
checkpoints
-- This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.

Power Indicator is off. No

Lamp on, no picture. Check a A/V cable and video signal.

Yes

Does the signal appear at C4025 of No

Check a connection harness.
IC4000?

Yes

Diagnostics Check a LVDS cable ?

Replcelcd panel?

Yes

Please, Call to Samsung Co. LTD.

Caution Make sure to disconnect the power before working on the IP board.

4-13
4. Troubleshooting

Main Board

TX1- TX1+

TX2- TX2+

AV1_CVBS

4-14
 4. Troubleshooting

„„ WAVEFORMS

4 CVBS Output Signal

4-15
4. Troubleshooting

4-1-6. No Sound

Symptom -- Video is normal but there is no sound.

-- When the speaker connectors are disconnected or damaged.

Major
-- When the sound processing part of the Main Board is not functioning.
checkpoints
-- Speaker defect.

Check the source and check the

connection of sound cable No
Input the sound source properly.
(Comp/PC/DVI to HDMI)?
Yes

Does the sound data appear at No Check JA5004/JA5005/JA5001/JA4001.

R5032, R5031(AV2 R/L), R5036,
Change the Main Assy.
R5037(AV1 R/L), R5017, R5018
BN94-02709A
(Comp1 R/L), R5009, R5010 ?
Yes
Diagnostics

Does the DC B3.3VD, B13VS No Change the Main Assy.

appear at R2013, BD1006? BN94-02709A

Yes

Check IC6003 (SEMS03).

Does the sound data appear at
No Check IC2001 (Sound AMP).
C2056, C2054 (R +/-)
Change the Main Assy.
C2053, C2055 (L +/-)?
BN94-02709A
Yes

Replace speaker? No Please, Contact Tech support.

Caution Make sure to disconnect the power before working on the IP board.

4-16
 4. Troubleshooting

Main Board

AV2_R

L-, L+
AV2_L R-, R+
COMP1_R

COMP1_L

4-17
4. Troubleshooting

„„ WAVEFORMS

6 The Signal are Inputed to IC1201

7 The Signal are Inputed to IC1202

4-18
 4. Troubleshooting

4-2. Alignments and Adjustments

4-2-1. General Alignment Instuction
1. Usually, a color LCD-TV needs only slight touch-up adjustment upon installation.
Check the basic characteristics such as height, horizontal and vertical sync.
2. Use the specified test equipment or its equivalent.
3. Correct impedance matching is essential.

4. Avoid overload. Excessive signal from a sweep generator might overload the front-end
of the TV. When inserting signal markers, do not allow the marker generator to distort test result.

5. Connect the TV only to an AC power source with voltage and frequency as specified on
the backcover nameplate.

6. Do not attempt to connect or disconnect any wire while the TV is turned on. Make sure
that the power cord is disconnected before replacing any parts.

7. To protect against shock hazard, use an isolation transformer.

4-19
4. Troubleshooting

4-3. Factory Mode Adjustments

4-3-1 Entering Factory Mode
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
- If you do not have Factory remote - control
Asia : INFO MENU MUTE Power on

South America : MENU 1 8 2 Power on

- If you have Factory remote - control

INFO FACTORY

- The buttons are active in the service mode.

1. Remote - Control Key : Power, Arrow Up, Arrow Down, Arrow Left
Arrow Right, Menu, Enter, Number Key(0~9)
2. Function - Control Key : Power, CH +, CH -, VOL +, VOL -,
Menu, TV/VIDEO(Enter)

4-3-2 Panel Check

You have to check Panel Maker Because of different adjustments as follows.
First of all, Check the label rating!

1) Label Rating File

- LCD PANEL MARK
A:ACER(AUO) S : SEC C : CMO

* If not printed you could consider S(sec) panel mark.

4-20
 4. Troubleshooting

4-3-3 Factory Data

„„ Option
Option Factory Reset
22D_T,22I_T,22L_T,26D_AG, 26L_AG, 32L_AG, 32D_AG,
37L_AG, 40L_AG, 32A_AG_F, 32L_AG_F, 32D_AG_F, 32I_AG_F,
37L_AG_F, 37D_AG_F, 40A_AG_F, 40L_AG_F, 40D_AG_F,
Type
46A_AG_F, 46L_AG_F, 46D_AG_F, 32A_AG_FF, 32L_AG_FF,
32D_AG_FF, 40A_AG_FF, 40L_AG_FF, 40D_AG_FF, 46A_AG_
FF, 46D_AG_FF, 52A_AG_FF, 52L_AG_FF
PB430, PB450, PB550_FBE, PB550, LB350, LB360, LB360_22,
Model LB450, LB450_22, LB460, LB480, LB480_22, LB650, LB530,
LB550, B550_FBE, LB550_FBE_NM
Tuner Select SEMCO, XUGUANG
DDR Samsung
SUWON, SESK, SEH, TTSEC, SEIN, SDMA, TSED, SAVINA,
Ch Table
SIEL_C, SIEL_N, TSE
Local Set Vietnam, China, India, Iran, Israel, Middle Asia, East Asia, Africa
P&P Language English, Thai, China, French, Arabic, Persia, Hebrew, Russian
PDP Group P43A_42SN, P43A_50SN, P45A_42SP, P45A_50SP, P55A_50SP

„„ ADC/WB
ADC AV Calibration Success/Failure
Comp Calibration Success/Failure
PC Calibration Success/Failure
HDMI Calibration Success/Failure

ADC Target 1st_AV_Low 0 ~ 255

1st_AV_High 0 ~ 255
1st_AV_Delta 0 ~ 255
1st_Comp_Low 0 ~ 255
1st_Comp_High 0 ~ 255
1st_Comp_Delta 0 ~ 255
1st_PC_Low 0 ~ 255
1st_PC_High 0 ~ 255
1st_PC_Delta 0 ~ 255
2nd_Low 0 ~ 255
2nd_High 0 ~ 255
2nd_Delta 0 ~ 255

4-21
4. Troubleshooting

ADC Result 1st_AV_Gain 0 ~ 255

1st_AV_Offset 0 ~ 255
1st_Comp_Gain 0 ~ 255
1st_Comp_Gain_
0 ~ 255
Cb
1st_Comp_Gain_Cr 0 ~ 255
1st_Comp_Offset 0 ~ 255
1st_Comp_Offset_
0 ~ 255
Cb
1st_Comp_Offset_
0 ~ 255
Cr
1st_PC_R_Gain 0 ~ 255
1st_PC_G_Gain 0 ~ 255
1st_PC_B_Gain 0 ~ 255
1st_PC_R_Offset 0 ~ 255
1st_PC_G_Offset 0 ~ 255
1st_PC_B_Offset 0 ~ 255
2nd_R_Offset 0 ~ 255
2nd_G_Offset 0 ~ 255
2nd_B_Offset 0 ~ 255
2nd_R_Gain 0 ~ 255
2nd_G_Gain 0 ~ 255
2nd_B_Gain 0 ~ 255

WB Sub Brightness 0 ~ 255

Red Offset 0 ~ 255
Green Offset 0 ~ 255
Blue Offset 0 ~ 255
Sub Contrast 0 ~ 255
Red Gain 0 ~ 255
Green Gain 0 ~ 255
Blue Gain 0 ~ 255

4-22
 4. Troubleshooting

„„ Control
EDID EDID Protect On/Off
EDID Type
P12_1024_768, P13_1024_768, P12_1366_768, P13_1366_768,
EDID Write(0x4D,0) P12_1920_1080, P13_1920_1080, L12_1366_768,
L13_1366_768, L12_1920_1080, L13_1920_1080

Sub Option Video Mute Time 0~99

Inch 19, 22, 23, 26, 27, 32, 37, 40, 42, 46, 50, 52, 57
Dimm Type EXT, INT, INT_NEG,EXT_POS, EXT_NEG
D.Gamma Off, 0.85, 0.88, 0.90, 0.93, 0.95, 0.98, M1, M2, M3, M4
TTX On/Off
TTX List Flof/List
Lang OSD, W Europe, E Europe, Russia, Greek, Turkey,
TTX Group
Arab, Farsi, ArabHbrw
High Devi On/Off
Volume Curve EA, INDIA
NT Conversion On/Off
Unbalance On/Off
Language Group East Asia, Iran, Israel, Middle Asia
Anynet+ On/Off
Auto Power On/Off
LNA Menu On/Off
LVDS Format DEFAULT, VESA, JEIDA
Carrier Mute On/Off
HDMI EQ1 Off, Low, Middle, Strong
HDMI EQ2 Off, Low, Middle, Strong
HDMI EQ3 Off, Low, Middle, Strong
HDMI EQ4 Off, Low, Middle, Strong
WatchDog On/Off
Bus Stop
Panel Auto Setting
HotPlug On/Off
HotPlugCtrl On/Off
HotPlugDelay 0~63
FM Radio RSSI 0~127
FM Radio SNR 0~127
H/W Auto Mute On/Off
No Signal Mute Time 0 ~ 255
USB Upgrade On/Off

4-23
4. Troubleshooting

Spread Spectrum Spread Spectrum On/Off

Step 1 0~255
Step 2 0~255
Range 1 0~255
Range 2 0~255
FBE SSC On/Off

PDP Option PixelShift Test On/Off

Logic Download On/Off
Pattern Select
FRC Mode 100Hz/Repeat
FRC DBG MarkOn 0~31
FRC Bypass On/Off
FRC MV Force On/Off
MB SW On/Off
MB Offset1 0~255
Ve Control On/Off
DRC On/Off
Logic USB D/L On/Off
Panel Ver.
Panel Inch
Type
Panel Temp.
Logic Sw Ver.
Checksum
SAPC Timer
APC Speed

4-24
 4. Troubleshooting

Hotel Hotel Mode On/Off

Option
Power On Channel 0~99
Power On Band
TV, AV1, AV2, Compon1, Component2, PC, HDMI1, HDMI2,
Power On Source
HDMI3, HDMI4
Power On Volume 0 ~ 100
Min Volume 0 ~ 100
Max Volume 0 ~ 100
Local Key Lock On/Off
Picture Menu Lock On/Off
VideoMute Ch
VideoMuteChOnOff On/Off
Music Mode AV1 On/Off
Music Mode AV2 On/Off
Music Mode PC On/Off
Music Mode
On/Off
Comp1
Music Mode
On/Off
Comp2
Music Mode BLU On/Off
Menu Display On/Off
ActiveSource
On/Off
Select
Power On Option LAST OPT, STN-BY, Power On
Auto PC On/Off
Energy Saving Off, Low, Medium, High
Cloning: TV to USB
Cloning: USB to TV

Shop
Shop Mode On/Off
Option

4-25
4. Troubleshooting

Sound Detection Threshold M2S Thr High 0~255

M2S Thr Low 0~255
S2M Thr High 0~255
S2M Thr Low 0~255
Amp On Thr High 0~255
Amp On Thr Low 0~255
Amp Off Thr High 0~255
Amp Off Thr Low 0~255
NSR On Thr High 0~255
NSR On Thr Low 0~255
NSR Off Thr High 0~255
NSR Off Thr Low 0~255
Amp On Thr High 0~255
Amp On Thr Low 0~255
Amp Off Thr High 0~255
Amp Off Thr Low 0~255
NSR On Thr High 0~255
NSR On Thr Low 0~255
NSR Off Thr High 0~255
NSR Off Thr Low 0~255
FM Prescale 0~40
AM Prescale 0~40
NICAM Prescale 0~40
FM M Prescale 0~40
SC1 Vol 0~40
SC2 Vol 0~40
Audio Delay Normal 0~255
Audio Delay Game 0~255
Num Of Check 0~60
Stereo Cnt 0~60
MP3 Level 0~60
Ext Volume Scale 0~100
R2E Scart2 Offset 0~40
NTP Master Volume 0~48
NTP PWM Modulation 0~255
NTP DRC Thresh1 0~127
NTP DRC Thresh2 0~127
NTP Speaker EQ On/Off

4-26
 4. Troubleshooting

„„ Advanced Menu
MST69A84HQ VDEC
SYNC_LVL 0~255
HPLL_MD 0~1
HPLL_SPD1 0~63
HPLL_SPD2 0~255
CBCRLP_MD 0~3
YC_DLY 0~3
IFCOMP 0~63
SAT_ADJ 0~255
YSEPFLT 0~7
NOISE_LVL 0~255
IPC/MJC
Film Det Speed NT 0~255
Film Det Speed PAL 0~255
Motion Hist 0~7

Motion History 0~7

Color Space

Red Sat 0~30

Red Hue 0~127

Green Sat 0~30

Green Hue 0~127

Blue Sat 0~30

Blue Hue 0~127

Cyan Sat 0~30

Cyan Hue 0~127

Magenta Sat 0~30

Magenta Hue 0~127

Yellow Sat 0~30

Yellow Hue 0~127

FWC Blue 0~30

FWC Red 0~30

Pattern Select Off, 16Gray, 32Gray, 64Gray, 256Gray, Color Bar, BW Line, BW
Dot, Black, White, Red, Green, Blue

4-27
4. Troubleshooting

FBE Pattern Select 0~25

B-Slope Gain 0~255
B-Tilt Min 0~255
B-Tilt Max 0~255
LFuc-Basis 0~255
HFuc-Basis 0~255
Mean-Offset1 0~255
Mean-Offset2 0~255
Mean-Slope 0~255
ACR Offset 0~127
ACR Th1 0~255
ACR Th2 0~255
Skin Enable 0~255
Skin Uv 0~255
Mskin Uv 0~255
Sub Color 0~255
Msub Color 0~255

WB Movie WB Moive On/Off

Color Mode Dynamic, Standard, Movie
Color Tone Cool, Normal, Warm1, Warm2
Msub Brigh 0~255
Msub Contr 0~255
W1_RGAIN 0~255
W1_BGAIN 0~255
W1_ROFFS 0~255
W1_BOFFS 0~255
W2_RGAIN 0~255
W2_BGAIN 0~255
W2_ROFFS 0~255
W2_BOFFS 0~255
NO_RGAIN 0~255
NO_BGAIN 0~255
NO_ROFFS 0~255
NO_BOFFS 0~255
Movie_Contr 0~100
Movie_Brigh 0~100
Moive_Color 0~100
Moive_Sharp 0~100
Moive_Tint 0~100
Mv BkLight 0~10
M.Gamma -5~5
M.S.Gamma -3~3

4-28
 4. Troubleshooting

EPA Standard Std Contr 0~100

Std Bright 0~100
Std Sharp 0~100
Std Color 0~100
Std Tint 0~100
Std Backlight 0~10

Adjsut Dynamic Dimming On/Off

Dynamic CE
Dynamic CE On/Off
B Slope On/Off
LNA Plus RF Db 0 Level 0~255
RF Db 1 Level 0~255
RF Db 2 Level 0~255
RF Db 3 Level 0~255
Megazine LNA On/Off
UART Select On/Off
Debug Mode Normal, NONE, MSTAR, Run Time
BackEndMute On/Off
Hp Detect High/Low
?????(HDCP Write) If you change Debug Mode MSTAR, you can write HDCP
PDP FRC On/Off
Visual Test On/Off
FWC On/Off
Comp SOG 0~31

YC Delay PAL BG 0~3

PAL DK 0~3
PAL I 0~3
SECAM BG 0~7
SECAM DK 0~7
SECAM L 0~7
NTSC 358 0~3
NTSC 443 0~3
AV PAL 0~3
AV SECAM 0~7
AV NT358 0~3
AV NT443 0~3
AV PAL60 0~3

4-29
4. Troubleshooting

Sharpness H1 Gain 0~63

H2 Gain 0~63
H3Gain 0~63
H4 Gain 0~63
V1 Gain 0~63
V2 Gain 0~63
H Overshoot B1 0~255
H Overshoot B2 0~255
V Overshoot B5 0~255
V Overshoot B8 0~255
H Undershoot B1 0~255
H Undershoot B2 0~255
V Undershoot B5 0~255
V Undershoot B8 0~255
Coring TH2 0~15
Coring TH1 0~15

PQ Others 7.5IRE NTSC On/Off

7.5IRE OFFSET 0~25

PE Skin X 0~11
Skin Y 0~11
B Slope 0~255
DLC ML 0~255
DLC_MH 0~255
DLC_H 0~255
Skin_SAT 0~15
Skin_Hue 0~127
M_Skin_Hue
M_Skin_X 0~11
M_Skin_Y 0~11
Mid_color_level 0~255
M_Mid_color_level 0~255

EEPROM EEPROM Reset OK

Reset
NVR All Clear On/Off

Defect Log LogList1

LogList2
LogList3

4-30
 4. Troubleshooting

4-4. White Balance - Calibration

4-4-1 White Balance -Calibration

1. Calibration AV Calibration
Comp Calibration
PC Calibration
HDMI Calibration

4-4-2 Service Adjustment

You must perform Calibration in the Lattice Pattern before adjusting the White Balance.

„„ Color Calibration
Adjust spec.
1. Source : HDMI
2. Setting Mode : 1280*720@60Hz
3. Pattern : Pattern #24 (Chess Pattern)

( Chess Pattern )

4. Use Equipment : CA210 & Master MSPG925 Generator

- Use other equipment only after comparing the result with that of the Master equipment.

Input mode Calibration Pattern

CVBS IN (Model_#1) Perform in NTSC B&W Pattern #24 Lattice
Component IN (Model_#6) Perform in 720p B&W Pattern #24 Lattice
Perform in VESA XGA (1024x768)
PC Analog IN (Model_#21) Lattice
B&W Pattern #24
HDMI IN Perform in 720p B&W Pattern #24 Lattice

<Table 1>

4-31
4. Troubleshooting

„„ Method of Color Calibration (AV)

1) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port
2) Press the Source key to switch to “AV1" mode
3) Enter Service mode
4) Select the “Calibration" menu
5) Select the “AV Calibration" menu.
6) In “AV Calibration Off" status, press the “ " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the “AV Calibration" status from Failure to Success.

„„ Method of Color Calibration (Component)

1) Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port
2) Press the Source key to switch to “Component1" mode
3) Enter Service mode
4) Select the “Calibration" menu
5) Select the “Comp Calibration" menu.
6) In “Comp Calibration Off" status, press the “ " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the “Comp Calibration" status from Failure to Success.

„„ Method of Color Calibration (PC)

1) Apply the VESA XGA Lattice (N0. 21) pattern signal to the PC IN port
2) Press the Source key to switch to “PC" mode
3) Enter Service mode
4) Select the “Calibration" menu
5) Select the “PC Calibration" menu.
6) In “PC Calibration Off" status, press the “ " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the “PC Calibration" status from Failure to Success.

„„ Method of Color Calibration (HDMI)

1) Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port
2) Press the Source key to switch to “HDMI1" mode
3) Enter Service mode
4) Select the “Calibration" menu
5) Select the “HDMI Calibration" menu.
6) In “HDMI Calibration Off" status, press the “ " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the “HDMI Calibration" status from Failure to Success.

4-32
 4. Troubleshooting

4-4-3 White Balance - Adjustment

(low light) (hight light)

Sub Bright Sub Contrast

5. W/B
R offset R gain
G offset G gain
B offset B gain
(W/B adjustment Condition refer next page)

4-5. How To Upgrade

4-5-1 Software Upgrade (MSTAR ISP Tool)
MSTAR ISP TOOL

4-6. Servicing Information

4-6-1 USB Download Method
Samsung may offer upgrades for TV’s firmware in the future. Please contact the Samsung call center to receive
information about downloading upgrades and using a USB drive. Upgrades will be possible by connecting a USB drive to
the USB port located on your TV.

1. Insert a USB drive containing the firmware upgrade into the

USB port on the rear of the TV.
2. Enter the factory mode.
Go to Control → Sub Option, then change “USB Upgrade” from
Off to On.
3. Pull out power cord from the Set and re-insert.
4. Power indicator LED Light on.
And in just a few seconds, The light twinkle faster as time went on.
5. The SET is automatically ON.
You can watch updated software version that you enter the
factory mode.
Please be careful to not disconnect the power or remove the
USB drive while upgrades are being applied. The TV will turn off
and turn on automatically after completing the firmware upgrade.
Please check the firmware version after the upgrades are
complete. When software is upgraded, video and audio settings
you have made will return to their default (factory) settings.
We recommend you write down your settings so that you can
easily reset them after the upgrade.

4-33