Human resources MO Nae RUE ae NC A ete eee ea ne extraordinary man.” Elbert Hubbard (1856-1915), American writer OVERVIEW Se Oi foals READING aura Poa Finding a job Presse oe) infinitives sk icra CnC cd Cosi ait [EJ __ in your opinion, which factors below are important for getting a job? Choose the five most important. Is there anything missing from the list? Which do you think arenot important? Why? appearance hobbies/interests experience personality intelligence marital status contacts/connections qualifications references age/gender astrological sign handwriting blood group sicknessrecord family background education [B)_ Think about jobs you've had and interviews you've attended. In pairs, ask each other about your best or worst: 1 adjob b) boss ©) colleague. 2 a)interview experience b) interview question interview answer. Discuss the statements. 1A , appearance is re important than performance. You should keep your private lfe totaly separate from your work. People don't change much during thelr working lives. It is best to work for as few companies as possible. Everybody should retire at 50. 4UNITS »> HUMAN RESOURCES uke Complete the text with the words and phrases in the box. Employing the Curriculum vitae (CV)/résumé probationary period interview right people application form psychometric test covering letter ‘These days, many applicants submit their. * speculatively to companies they ‘would like to work for. n other words, they do not apply for an advertised job, but hope the employer willbe interested enough to keep their CVon file and contact them when they have a vacancy. When replying to an advertisement, candidates often fill in a(n) * and write a(n) ’. The employer will then invite the best candidates to attend a(n) * Sometimes candidates will take a(n) * before the interview to.assess their mental ability and reasoning skills. These days, it is normal for successful candidates to have to work a(n) in a compary. This is usually three or six months: after that, they are offered a permanent post Match the verbs (1-6) to the nouns (a-f) to make word partnerships. 1 totrain a) avacancy/post 1 2 toshortlist oe an interview panel 3. toadvertise ©) the candidates 4 toassemble 4) references 5 tomake e) new staff 6 tocheck 1) ajob offer Now decide on a possible order for the events above from the employer's point of view. ‘40 co2.4 Listen to a consultant talking about the recruitment process to check your answers to Exercise B. L__ when companies are recruiting, what sort of qualities in employees do they look for? [By Look at the different types of people. Which do you think are the most desirable for companies to employ? This type of person 1. is able to come up with ideas 6 has lots of energy and often gets excited 2. isrespected and listened to by others _7_is concerned with details and getting 3 is able to see different points of view things right even iit takes time 4 can see how to put ideasinto action «8 likes to assess and evaluate 5. is determined to succeed in their career 9 is able to change with new situations 10 is someone you cantrust and depend on Match the descriptions above (1-10) to the adjectives in the box (a-j a) enthusiastic b) adaptable c) methodical d) reliable ) ambitious Aobjective __g) creative __h analytical uthoritative _j) practical LE HUMAN RESOURCES Women at work Fe 76 EY Workin pairs. Read your article quickly and decide on a heading. Student A: Read Article A below. Student 8: Turn to page 137, Article A When Nguyen Thu Hang was a child, her mother was a housewife in a small village ‘whose women residents had_no say in decision making, either at home or in the community. Now a mother herself, Hang_not only shares her husband's burden of earning money for the family and bringing up children, but also has a careerand social ambitions ‘Women are much happier than before. They have a good education and careers of their ovwn’says the 39-year-old. who lives and works jn Hanoi. “And, of course. they ame more respected in the family and society.” Hang, who carries fa sleck laptop in her hand. gets ‘out of an elegant black Mercedes and enters a building where she works as the General Director of Viet Hoang Trade and Investment Company, which specialises. in ‘construction and real estate Like Hang, many other Vieinamese women also pursue careers these days and have stormed the corporate boardroom to affirm their increasingly important roles Whether in remote farms or in companies, they have become much more self-confident and are discovering their worth and fulfilling their potential Women account for nearly $2 per cent of the workforce in the service sector, 50 per cent in the agricultural ‘and fisheries sector and 37 per cent in industry and construction. Almost ‘a quarter of all companies are run by women, many of whom are also the driving forces behind them. As for their status in the family, Hang, says that women's position has improved remarkably. ‘We jointly decide important issues in our lif such as work or education for ‘our children, My husband always respects my opinions.” The greater role of women is attributed to the effective policies ‘of promoting them. The stale and party are interested in women's advancement, The NA, the national legislature, has approved Law the on Gender Equality and the AntiDomestic Violence Law. The government has national programmes for vocational training ‘and preventing trafficking of ‘women and children, ‘Women's own efforts 10 acquire knowledge and education have, of course, been a major factor in their advancement, They make up ‘over 40.2 per cent of all university graduates, including nearly 98 per cent of PhDs and 305 per cent of Master's degree recipients. But women still face a number of difficulties, including poverty, underemployment, domestic violence, prostitution and gender inequality. ‘I think the best way to help women overcome these challenges is to help them study and lead an active lifestyle,” says Hang, whose entry into the boardroom began after she obtained a Master's degree in Britain at the age of 27. from Thanh Nien News 1__ Decide if the statements about your article are true (T) or false (F). article a 1. The position of women in Vietnam has improved. 2 Women make up less than half of the workforce in the service, agricultural, fisheries, industry and construction sectors. Nearly 25% of Vietnamese companies are run by women, 4 More than a third ofall university graduates and holders of Master's degrees are women 5 Nguyen Thu Hang lets her husband make important decisions, 6 Nguyen Thu Hang’s position with regard to decision-making is different to that of her mother.Finding a job NS Carys Owen Watch the interview on the DVD-ROM. UNIT® »+ HUMAN RESOURCES Article B 7 Men on their own make a third of car purchases in Japan. 8 Women prefer to buy cars from women, 9 Since 2004, Nissan has more than doubled recruitment of female engineering graduates and saleswomen. 10 The number of female managers at Nissan has increased to 50%, 111 Women make up 5% of managers in the Japanese car industry. 112 Nowadays, men and women are attracted by pictures of families enjoying themselves in a car In pairs, compare the position of women in Articles A and B. ‘The role of women in business is no longer an issue.’ Discuss to what extent this is true in your country. In pairs, find words in both articles that can be grouped under: a) people b) businesssectors or areas, Use six of the words in sentences of your own. 4) c02.6 Carys Owen isa director at Hays, the international recruitment specialist. Listen to the first part of the interview and answer the question. In what ways does @ Hays consultant work with a candidate? 4i.c02,7 Listen to the second part. What are the three key points that Carys makes about preparing for an interview? +40 co2.7 Listen again and complete the gaps. From the point of view of the actual vacancy, we would always * that you look at the. * within that vacancy and have a think about where in your. you might be able to * your ability to do that job. 40.co2. Listen to the final part of the interview and answer the questions. 1 What two recent changes has Carys noticed in the job market? 2 Inwhat way does one of the changes give candidates and employees 2 “unique opportunity’? Ifyou had to change your job, what method would you use to find a new one? 7UNITS +» HUMAN RESOURCES: Ps -ing forms and 78 = We sometimes use one verb after another verb, Often the second verb is infinitive. We can't afford to increase their pay. He intends to sign the mew contract next week. the ‘= Sometimes the second verb must be in the ing form. This depends on the first verb. (See page 149 fora lst of verbs that are usually followed by the -ing form.) ‘My job involves monitoring sickness levels. * Some verbs can be followed by the-ing form or the infinitive without a big change in meaning. | started working there last month, | started to work there last month. ‘With other verbs, however, the meaning changes. We stopped to have lunch. (We stopped what we were doing in order to have lunch.) We stopped having lunch. (We stopped our habit of having lunch.) Grammar eference page 149 In each of the sentences, two of the verbs are possible and one is incorrect. 1 He to review our complaints procedures. a) promised b) delayed ©) wanted 21 improving interpersonal skills training. a) undertook b) suggested ©) recommended 31 to meet the HR Director. a) decided b) didn’t mind ©) arranged 4 She to check the redundancy arrangements. a) refused ) failed ©) putoft 5 We to review our policy for anti-bullying in the workplace. a) consider ») hope ©) plan Match the sentence halves. 1 HR recommends ) to raise the minimum wage. 2. The company simply can't afford b) to call me back in a couple of days. 3. This job involves, ©). smoking after the programme. 4 The manager seemed impressed d) working weekends sometimes. by my CVand promised 5 Three members of staff stopped ©) tofollowa directive given by his superior. 6 He was fired because he refused using the cheapest form of transport. Choose the most appropriate form of the verb to complete the sentences. 1. HR's new computer programme has stopped working / to work, ‘She was driving in a hurry, but she stopped answering to answer her mobile phone. Did you remember calling /tocall HR yesterday? 2 3 4 I can’t remember offering / t0 offer you a raise. 5 forgot telling / to tell you Fé quit my job. 6 Ii never forget making / to make my first sale. Make sentences of your own with the verbs in bold in Exercise B, using either the -ing form orthe infinitive,UNIT® ** HUMAN RESOURCES 4) 02.9 Cindy Tan calls the Guangdong Trading Company (GTC) to get Getting information about an advertisement in the China Post for the position of information on Marketing Assistant. Listen to her talking to Li Ping, a member of the Human Resources department. Tick the points about which she needs further the telephone information. a) the closing date b) what the duties would be ©) ifthere’s an application form d) when she would be expected to join the company e) how many days'holiday she would get ) what the starting salary would be 40.co29 Listen to the call again and complete the extracts. indy + users! ifyou could give me a little more information. LiPing Certainly, what do you need to know? Cindy Wel first ofall, am 2 3 indy Just oneor two more questions. when the successful candidate has to start work with you. I mean, i get the job, will be able to give my present employer sufficient notice? LiPing OK, that’s a good question. How much Cindy OK, so, . *, [probably wouldn't hhave to start working until February, and maybe even later? LiPing : Cindy One last question. Could | ask you 2 It wasn't given in the advert LiPing You'e right. it would depend on alot of things: quali personal qualities, that sort of thing. indy you can’t give me a figure? LiPing That's right. The salary’s : ations, experience, Role-play this telephone situation in pairs. A department store will be hiring a number of temporary workers from Omnia Employment Agency. The Human Resources Manager calls the agency to discuss some of the terms and conditions of the contract. Read your role cards, then role-play the call. Human Resources Manager: Turn to page 137. Employment agency consultant: Turn to page 142. SAYINGWHOYOU ASKING FOR CHECKING SHOWING ENDING ACALL ARE INFORMATION INFORMATION. INTEREST oc ee Good morning, my Iwas wonderin Just to get this, Certainy, whatdo everything. name'slisa Mann. youcouldgiveme..2 clear youneedtoknow? ight | think that’s Helio.Ben speaking. Couldyoutellme..? _There'sjustone No, don't wory alll needto know. Faso ke toknow... otRer thing. FAKE og foxwardto STATING YOUR ul i 9 getting it PURPOSE po uae eo ‘Are you saying ...2 That's correct. mcalling about. Good luck. Thereasont'm calling isBackground Fast Fitness owns and operates a chain of health and re clubs in the United States. Two years ago, the the South American market. leis company decided to ent I began by opening six lubs in So Paulo, Brazi The clubs appeal mainly to pe clubs have a gymnasium, with the latest equipment, an aerobics studio, a swimming pool, sun decks, a café, bs are located in areas bar and clubroom. Four ofthe c where large numbers of japanese, Spanish, Chinese and Italian immigrants live. The performance of the clubs has been disappointing, profit targets. Many membershave not renewed their nembership, and the clubs have not atracted enough new members. Fast Fitness recently advertise General Manager. His/Her main task willbe to boost sales at the clubs and increase profits. You are directors of Fast Fitness 1. Study the file cards on the four short le aged 20-40, All the jone of them has reached their turnaver and Fastfitness General Manager e 30 Paulo Seen strategies ° sina cs ss The person + Dynamic. enthusiastic, texble {A btrong ‘interest in health and ltness y Agpadinack recordin prevous pbs + The aby to work wih poopie Weer cultural backgrounds oe eT + Gutstanding Somes iterpesond se Aa for new ideas and organizational sils Fast Fitness, 80 Front Si New York NY 10003-1324 listed candidates on the opposite page. Hold a meeting to discuss the strengths and weaknesses of each person. Try to rank the four candidates in terms of their suitability for the ob. 2 Listen to the interview extracts with each of the candidates and come to afinal decision fon who should get the job. 402.10 Sean 4902.11 Paulo Goncalves, 40.02.12 Martha Gémez 4902.13 Silvia CominelliEducation: Finished secondary school two years training ‘ata School of Dance and Theater. Experience: Several years as professional dancerin theaters and on television. Joined a smal ness center a instruct. Outstanding achievement: troduced tiness programs in the centr for peope suffering from Parkinson's Oisease and mutiple sclerosis. Received an awardfor this work. ‘Skills: Quaifed in fst ad. Fluent Spanish and Portuguese. Personalitylappearance: Warm, friendly, éynamc. ‘Appearance: ather a "hippy" look. ‘Comments: "/hope to build new schemes and initiatives fo ‘help people inthe community to achieve a healthier lifestyle ‘te promote that dea, people wil Nock to Fast Fines els." ‘Beieves her mainassetisher ereatvly Interests: pop musk, running a weekly aerobics class. se, Yate Unversity, MA: Spars ton Fiver or souern Calor a ish at igh | ‘aught Engish and SPat , Experience Taught an sorts xoarams (" | Expee for 10 yeats. Ran SPO a jate tanguage st yen engin vel essa Seti sere Outen sesh a a gt SN ae Pe Ve ta ante easy est cut is 12 seve rahi reall Comments: Hehe seca of a Sy fecamunae me gers cle tesangnat get (9 FEN fmt stat" Be 0 Trnnarhave many ideas eNPCOVS TS cu Digna raas rise 8 $0237 re and Prof ng thou focus 09 erSTNG TS sane to smn UREN MEME Jogging cinema, his wife -senoot petieving happiness PY Interests Watch the Case study sony ont aoa Seca) er Retencisea ae oo 5 rH worked fr several Years 5 ca ecane ro erent ee usenet Ee arsonatty@ppexeanee A asset eraiyappearance: NTN spore wore cass ceo the iaterview 3 ish Comments: ove being trouser of money OI Site Cote pn doh geateric 0 Grae to upgrade PF tngerests: NHS. Name: Paulo Goncalves Pee en Peet | | | | Education: Left schoo! at 16. Thee years training at RADA (Royal Acacemy of Dramatic Aits), London Experience: Did two trips around the world in his early twenties. Taught English in Japan fortwo years. Played a vatety of roles in Brazilan movies, than specialized in action movies. Has spent the last two years in Florida, US., working 8 agym nstrctor Outstanding achievement: “Playing a role n 9 successtul Hong Kong movie with Jackie Chan” Skills: Has 2 black belt in karate; exiensve knowledge of ‘martial ats; tuent Portuguese, Sparish, and Japanese. Personality/appearance: Looked very fit and muscular. Dresses formally in an Armani suit Strong personaly, confident, articulate ‘Comments: Some interesting ideas for improving Fist Fitness profits Thinks many people will jon the clubs when they know he i the manager. Wants fo use his name and. photograph in all publicity forthe clubs. Imerests: Polties, cooking, socializing. Pree teen ecu ra tea aia eels 9 International mE a “Every one lives by selling something.’ CERN etree ed Le ya Reread Free trade So Detar Te dry Piedad Conditions re Training for ceed eae} Does Cosatry eee rey MEATY LY The sentences below represent a variety of views on international markets. Complete the sentences with the words in the box. Comes “international markets for labour, capital, goods and services competition 1. provide opportunities, for people to work/study abroad and improve their lives.” ete rommaer 2 increase ‘and improve the choice of goods and services.” a 3 create {and lead to job losses in richer countries, eprotumtes ety 4 reduce and increase wealth everywhere” prices 5 exploit. in poorer countries.” standards 6 widen the between rich and poor nations. unemployment 7 mean lower costs and cheaper retail which benefit consumers, workers 8 give large multinational ‘and trading blocs too much power.” 9 lead to damage to the natural + local cultures and industries. 10 promote higher cof living, working conditions, technology, education, etc. Work in pairs. Which of the statements in Exercise A do you agree with? J Workin pairs. How has the development of international markets affected: a) you as a consumer? ) your company institution? your country? How do you think international markets will develop in the future?