TRBOnet Enterprise

User Manual
Version 5.2.5

World HQ US Office Internet Telephone

Neocom Software Neocom Software EMEA: +44 203 608 0598
8th Line 29, Vasilyevsky Island 15200 Jog Road, Suite 202 Email: info@trbonet.com Americas: +1 872 222 8726
St. Petersburg, 199004, Russia Delray Beach, FL 33446, USA WWW.TRBONET.COM APAC: +61 28 6078325
Notices
This document is for informational purposes only. Neocom Software offers no
warranties, express or implied, in this document.
Neocom and the Neocom logo, TRBOnet and the TRBOnet logo are either registered
trademarks or trademarks of Neocom Software, Ltd.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M logo are trademarks
or registered trademarks of Motorola Trademark Holdings, LLC.
Intellectual property rights protect the voice coding technology embodied in this
product including patent rights, copyrights and trade secrets of Digital Voice Systems,
Inc. This voice coding technology is licensed solely for use within this communications
equipment. U.S. Pat. Nos. 6,199,037, 5,870,405, 5,754,974, 5,664,051, 5,630,011,
5,517,511, 5,491,772, 5,247,579, 5,226,108, 5,226,084, 5,216,747 and 5,081,681.
Microsoft, Windows, SQL Server and the .NET logo are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other jurisdictions.
Other product or company names mentioned herein may be trademarks of their
respective owners.

© 2018 by Neocom Software, Ltd. All rights reserved.

This document was last revised on January 30, 2018.

Contents

Contents
1 Introduction ........................................................................................................................................................1
1.1 About This Guide and Related Documentation ......................................................................1
1.2 About TRBOnet....................................................................................................................................1
1.3 Contacts .................................................................................................................................................1
2 Hardware and Software Requirements ....................................................................................................2
3 System Architecture Overview .....................................................................................................................3
3.1 TRBOnet Server, Agent and Console...........................................................................................3
3.2 MOTOTRBO Radio Systems ............................................................................................................4
3.3 IP Backend Network Requirements .............................................................................................8
4 TRBOnet Enterprise and Dependencies Installation ......................................................................... 10
4.1 Preparing and Updating the Base OS ...................................................................................... 10
4.2 Installing Microsoft SQL Server .................................................................................................. 10
4.3 Installing .NET Components ........................................................................................................ 10
4.4 Installing TRBOnet Enterprise ..................................................................................................... 10
5 TRBOnet Server .............................................................................................................................................. 13
5.1 License Information ........................................................................................................................ 13
5.2 TRBOnet Server Database ............................................................................................................ 15
5.3 TRBOnet Server Service ................................................................................................................. 18
5.4 Network Parameters ....................................................................................................................... 18
5.5 Reports ................................................................................................................................................ 21
5.6 Backup Configuration .................................................................................................................... 21
5.7 Service Management...................................................................................................................... 22
5.8 Advanced Settings........................................................................................................................... 25
5.9 Radio Networks ................................................................................................................................ 29
5.10 Analog Control Stations ................................................................................................................ 73
5.11 Remote Agents ................................................................................................................................. 75
5.12 Friendly Servers ................................................................................................................................ 78
5.13 Telephony ........................................................................................................................................... 78
5.14 Data Sources...................................................................................................................................... 83
5.15 Modbus TCP ...................................................................................................................................... 87
5.16 Email Settings .................................................................................................................................... 88
5.17 SMS Settings...................................................................................................................................... 91

i
6 TRBOnet Dispatch Console ........................................................................................................................ 94
6.1 Connecting to Server...................................................................................................................... 94
6.2 Main Window Elements ................................................................................................................ 95
6.3 Main Menu ......................................................................................................................................... 96
6.4 Administration ................................................................................................................................ 128
6.5 Voice Dispatch ................................................................................................................................ 237
6.6 Location Tracking .......................................................................................................................... 268
6.7 Job Ticketing.................................................................................................................................... 284
6.8 Guard Tour / Route Management........................................................................................... 292
6.9 Text Messages................................................................................................................................. 303
6.10 Voice Recording ............................................................................................................................. 307
6.11 Reports .............................................................................................................................................. 307
6.12 Radio Allocation ............................................................................................................................. 309
6.13 Beacons ............................................................................................................................................. 310
7 TRBOnet Web Console .............................................................................................................................. 314
7.1 Installing Web Console................................................................................................................ 314
7.2 Configuring Web Console .......................................................................................................... 319
7.3 Using Web Console ...................................................................................................................... 321
Appendix A: SQL Server Edition Considerations....................................................................................... 328
Appendix B: Configuring SQL Server 2012 for Local System Account ............................................. 329
Appendix C: Granting Sysadmin Role to Local System in SQL Server 2012 ................................... 331
Appendix D: Backing up and Restoring Database and Audio Recordings ..................................... 333
Appendix E: SIP Setup for Motorola Phone System ................................................................................ 344
Appendix F: NAI VOICE & DATA Support ................................................................................................... 347
Appendix G: Backup Server............................................................................................................................... 357

ii TRBOnet Enterprise — User Manual

Introduction

1 Introduction
1.1 About This Guide and Related Documentation
This document is intended for MOTOTRBO radio network administrators as well as
dispatchers responsible for the TRBOnet dispatch console operations. It provides
guidance on the installation, configuration, and maintenance of the TRBOnet Server
and Dispatch Console applications.

1.2 About TRBOnet

TRBOnet is a suite of professional applications for MOTOTRBO digital two-way radio
networks. TRBOnet manages voice and data communication paths across network
endpoints. It provides a unified graphical dispatcher workbench interface for the
entire range of workforce fleet management tasks.

1.3 Contacts

Region Phone Email & Support

EMEA +44 203 608 0598

info@trbonet.com — general and
commercial inquiries

Americas +1 872 222 8726 support@trbonet.com — technical

support
http://kb.trbonet.com — online
knowledge base
APAC +61 28 607 8325

1
2 Hardware and Software Requirements
TRBOnet Server/Agent with IP connection only

Voice Channels 4 8 16 24 24+

Intel Core i7, 6

CPU Intel Core i3 Intel Core i5 Intel Core i7, 4 Cores
Cores
Contact
Memory 2 GB 4 GB 4 GB 8 GB technical
HDD 300 MB for installation files, +1 MB per 1 minute of voice recording support

Sound Card No

Windows 7/8.x/10, Windows Server 2008/2012/2016

Supported OS Note: Windows Server 2008/2012/2016 requires Desktop Experience

Role/Feature installed.

Software .NET Framework 4.6.x, MS SQL Server 2008 R2 or higher

TRBOnet Server /Agent with Control Stations

Control Stations 1 2+

CPU Intel Core i5

Memory 2 GB

HDD 300 MB for installation files, +1 MB per 1 minute of voice recording

Multi-channel Sound Card required;

Recommended:
Sound Card Integrated sound card can be used. 1. M-Audio Delta 1010 LT
2. Roland OCTA CAPTURE Hi-SPEED USB
Audio Capture

Additional Devices Cable connector Motorola PMKN4016

Supported OS Windows 7/8.x/10

Software .NET Framework 4.6.x, MS SQL Server 2008 R2 or higher

Dispatch Console

CPU Intel Core i3

Memory 4 GB

HDD 70 MB for installation files

Sound Card Yes

Display 1280x1024 minimum resolution, 1600x900 recommended resolution

Additional Devices Speakers and microphone, or headset; Imtradex devices are recommended

Supported OS Windows 7/8.x/10

Software .NET Framework 4.6.x

2 TRBOnet Enterprise — User Manual

System Architecture Overview

3 System Architecture Overview

3.1 TRBOnet Server, Agent and Console
The TRBOnet software is designed as a client-server architecture,
where TRBOnet Server is PC-based and runs as a Windows service on a network
computer, stores data in an MS SQL database, and allows client connections from
Web Consoles, Dispatch Consoles, and Mobile Clients. The TRBOnet service can be
located on a dedicated remote PC, a local PC (along with the Dispatch Console), or
on a virtual machine.
In addition, remote software agents, such as TRBOnet Agent, and/or hardware
agents, such as TRBOnet Swift A200, can be connected to TRBOnet Server providing
additional voice and data communications paths to and from remote sites. Such
configurations can be used when radio equipment can't be connected directly to
TRBOnet Server due to IP network limitations (see section 3.3, IP Backend Network
Requirements).
TRBOnet Dispatch Console is a PC-based voice dispatch and data application for
MOTOTRBO™ professional digital two-way radio systems.

TRBOnet Server

TRBOnet Agent

Local
Radio Infrastructure
WAN/LAN

Remote
Radio Infrastructure
TRBOnet
Web Console

TRBOnet
Dispatch Console

3
3.2 MOTOTRBO Radio Systems
3.2.1 Single Site conventional system
A Single Site conventional system is a digital conventional two-way MOTOTRBO
system that includes one digital repeater and allows you to transmit voice and data
via two conventional channels. Radio groups and radio units are assigned to these
conventional radio channels.
3.2.2 IP Site Connect
An IP Site Connect (IPSC) system is a digital conventional two-way MOTOTRBO
system that provides two wide-area channels to increase your communications RF
coverage area. It is possible to connect up to 15 repeaters (each geographical
location of a repeater is called a "site") into one system using an IP connection,
which allows increasing the coverage area for voice and data transmissions. The
main objective of an IPSC system is to provide a stable connection between the
radio units and control centers regardless of the distance.

Site 1 Site 2 Site 3

TRBOnet
Server

Master Repeater 1 Peer Repeater 2 Peer Repeater 3

LAN/WAN

Dispatcher 1 Dispatcher 2 Dispatcher 3

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System Architecture Overview

3.2.3 Capacity Plus

Capacity Plus (also known as Capacity Plus Single Site) is a digital trunked two-way
MOTOTRBO system that is designed for high volume communications at a single
site location. The system is designed to provide communications among a large
number of users within a building, a set of buildings, or a single geographical region.
This system type allows you to effortlessly increase the number of channels for both
voice and data transmission between the radio units and control centers. As this
system type is trunked instead of standard conventional, radio units are always
automatically forwarded to a free channel rather than being programmed to remain
on a single slot, thereby utilizing/sharing the available unused/free RF resources
(channels) among different users. The main objective of Capacity Plus is to support
more simultaneous voice and data transmissions within one capacious system.

Talk Group 1
Dispatcher 1
Master Voice Repeater 1

Voice Repeater 2

Dispatcher 2

LAN/WAN Voice Repeater 3

Talk Group 2
Dispatcher 3 Data Repeater 4

Data Repeater 5

TRBOnet
Server

5
3.2.4 Linked Capacity Plus (LCP)
Linked Capacity Plus (also known as Capacity Plus Multi Site) is a digital trunked
multisite two-way MOTOTRBO system that enables you to accommodate both high
volume and wide area communications. This system design allows you to connect
via IP up to 15 Linked Capacity Plus sites located in one geographical region (for
example, City of Charlotte) or in larger geographically separated territories (for
example, covering the Florida Keys from Miami to Key West). This system type allows
you to increase the RF coverage area and the number of channels for voice and data
transmission between the radio units and control centers. The main objective of
Linked Capacity Plus is to support more simultaneous voice and data transmissions
regardless of the distance.

Site 1

Voice Repeater 1 Voice Repeater 2 Data Repeater 3 Data Repeater 4

Dispatcher 1

Router + Switch

Dispatcher 2

LAN/WAN

Router + Switch

Dispatcher 3
Site 2

Router + Switch

TRBOnet
Server
Voice Repeater 5 Voice Repeater 6 Data Repeater 7 Data Repeater 8

Control Control Control

Station 1 Station 2 Station N

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System Architecture Overview

3.2.5 Connect Plus

Connect Plus is a digital trunked multisite two-way MOTOTRBO system that enables
you to accommodate high volume, wide area communication that’s required for
your business allowing you to connect via IP multiple sites located in one
geographical region or in larger geographically separated territories. This system
type allows you to increase the RF coverage area and the number of channels for
voice and data transmission between the radio units and control centers. Radio units
are always automatically forwarded to the control channel. The main objective of
Connect Plus is to support more simultaneous voice and data transmissions
regardless of the distance as well as to provide a more structural addressing of the
transmissions provided by XRC controller and XRT gateway.

Dispatcher 1 XRC 9000 XRC 9000

Voice Repeater 1 Voice Repeater 3

Talk Group 1 Talk Group 3

Dispatcher 2 Data Repeater 2 Data Repeater 4

Talk Group 2 Talk Group 4

Dispatcher 3 XRT 9000

Router 1 Router 2

LAN/WAN

TRBOnet
* TRBOnet Server requires connections to only one XRT 9000 Controller and one XRC 9000 Controller in the system
Server*

7
3.2.6 Capacity Max
Capacity Max is MOTOTRBO's next-generation trunking solution. Built on the DMR
Tier III Mode of Operation, it delivers smooth scalability, low cost of ownership and
reliable operation.

3.3 IP Backend Network Requirements

Before planning any IP connected MOTOTRBO system, read System Planner (chapter
4.6.3.2 Characteristics of Backend Network).
• Delay/Latency
The amount of time it takes for voice to leave the source repeater and arrive at
the destination repeater. The delay should be less than 60 ms. It can be up to
90 ms, but requires changes in CPS for both radio units and repeaters.
• Jitter
The variation of the packet inter-arrival time. It should be less than 60 ms.
• Packet Loss
In the case of voice, the ongoing call ends if six consecutive packets do not
arrive within 60 ms of their expected arrival time. In the case of data, the
repeater waits for the expected number of packets (as per the data header)
before ending the call.
• Bandwidth
Refer to System Planner for bandwidth calculations, but roughly, it requires 96
kbps for each repeater connection and should be summed up for all repeaters.
If the IP backend network does not satisfy MOTOTRBO requirements, it will degrade
audio quality significantly, including dropped voice calls.

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System Architecture Overview

3.3.1 Linked Capacity Plus Specific Requirements

• Addresses and Ports
A static IP Address and UDP Port for the master repeater must be made
available to all peer devices on the Linked Capacity Plus system.
 When a peer device registers with the master repeater, the network supplies
the return IP address and UDP port of the peer device to the master
repeater. The IP address and UDP port must then be made available to all
other MOTOTRBO™ LCP devices on the system.

9
4 TRBOnet Enterprise and Dependencies Installation
4.1 Preparing and Updating the Base OS
TRBOnet runs on Windows 7/8/10. In the case of Windows 7, make sure that the
latest Service Pack is installed.
For the TRBOnet Enterprise Compatibility Table, see
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;ItemID=73

4.2 Installing Microsoft SQL Server

Download and install Microsoft SQL Server 2008 R2 or higher.
You can download and install either a full-featured MS SQL Server or an Express
edition of MS SQL Server. The Express edition of MS SQL Server is free, however, it
has some technical restrictions (maximum database size of 10 GB, RAM usage, and
other restrictions).
For example, Microsoft SQL Server 2008 R2 SP2 - Express Edition (which is free) is
available at:
http://www.microsoft.com/en-us/download/details.aspx?id=30438

Note: We recommend that you download a version of SQL Server with

Tools.

Select the 32-bit or 64-bit version depending on the underlying OS. Accept the
defaults for the setup.
See also section 5.2.1.1, Windows Authentication on page 16.

4.3 Installing .NET Components

Windows 8 and later, as well as Windows Server 2012 and later, include the required
.NET 4.6 components as part of the operating system.
The .NET Framework redistributables are available from Microsoft at:
https://www.microsoft.com/en-us/download/search.aspx?q=.net%20framework

4.4 Installing TRBOnet Enterprise

• Contact Neocom Software to obtain the latest installation package of the
TRBOnet Enterprise software, unzip, and run the setup file as a local
administrator.
• When the TRBOnet Enterprise Setup wizard appears, click Next.
• On the End User License Agreement page, accept the terms of the license,
and then click Next.

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TRBOnet Enterprise and Dependencies Installation

• On the Choose Setup Type page, click one of the following options:
 TRBOnet Dispatch Console
Choose this option to install only TRBOnet Dispatch Console on your
computer.
 TRBOnet Server and Dispatch Console
Choose this option to install both TRBOnet Server and
TRBOnet Dispatch Console at once on your computer.
 Custom
Choose this option to select from the list one or more components to be
installed.

For example, you may install only TRBOnet Server Instance:

11
 • Accept the defaults for the rest of the setup and complete the installation.

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TRBOnet Server

5 TRBOnet Server
To start TRBOnet Server, click the corresponding shortcut on the desktop,
or click Start > All Programs > Neocom Software > TRBOnet Server x.x

5.1 License Information

The TRBOnet software requires a valid license in order to operate. Depending on the
License Type (see next section), the license can be obtained via TRBOnet's website or
from a Neocom representative.
5.1.1 License Types
There are three license types available for TRBOnet Enterprise:
License
Demo Trial Commercial
Type

Validity 60 days By Request Permanent (non-expiring)

Quantity of Up to 2 control stations

Control or 1 IP repeater
connection By Request According to Customer order
Stations and
Radio Units 10 Radio Units

Features Limited functionality By Request According to Customer order

Assigned to server’s Assigned to server’s Hardware ID.

Hardware ID. Assigned to the serial numbers of
For more details on master repeaters and control
How to It can be downloaded Hardware ID, see stations. To retrieve serial
obtain from the web page. the article at numbers, use Control Station's
http://kb.trbonet.com/ codeplug (do not rely on a serial
public.pl?Action=Public number printed on the device’s
FAQZoom;ItemID=31. label).

For more information on the license and renewals, contact our technical support at info@trbonet.com

To see how the Hardware ID and control stations and/or repeaters are assigned in
your license, open the INFO file delivered with the license file (for example, in
Notepad):

13
 1. Your license is assigned to the Hardware ID.
2. Your license is assigned to the serial numbers of master repeaters and control
stations.
5.1.2 Moving TRBOnet Server to a Different Server PC
If there is a need to use TRBOnet Server on a different server PC, please contact your
Neocom sales representative for further instructions.
5.1.3 Using Spare Repeaters
If the plan is to use spare repeaters, for example, as replacement for damaged ones,
communicate the total number of repeaters when ordering a license.
For example, 3 repeaters will be actively used with TRBOnet Server and 1 spare
repeater. Communicate the following repeaters limitation: 3 active 1 spare and
provide the serial numbers of all 4 repeaters when placing an order (also include the
spare repeater’s serial number).
5.1.4 License Manager
• In the Configuration pane on the left, select License.
In the right pane, you can see the text of your current license.

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TRBOnet Server

To apply the new license:

1. Click the License Manager link in the right pane.
The License Manager wizard appears.
2. Click Next.
3. Click the ellipsis (…) button on the right-hand side of the License file box.
The Open dialog box appears.
4. Locate the license file you received from our technical support and click Open.
The full path of the license file appears in the License file box.
5. Click Next.
6. Click Finish to close the wizard.
7. Click Apply and then confirm to restart TRBOnet Server.

Note: To use a single license for multiple TRBOnet software

instances, you need TRBOnet License Server. For detailed
instructions on how to use TRBOnet License Server, refer to
TRBOnet License Server Configuration Guide.

5.2 TRBOnet Server Database

• In the Configuration pane, select Database.

• In the Database pane, specify the following database-related settings:

 SQL Server
Enter the location of the Microsoft SQL Server name and instance. For
example, in the screenshot above, the default instance name of Microsoft
SQL Server Express installed on the local computer is shown.
 Database
Enter the name of the TRBOnet database.
 Authentication
Select the authentication method for the TRBOnet database. The default
method is Windows Authentication. See also section 5.2.1, Database
Authentication Methods (page 16).

15
  Login and Password
Enter a valid SQL Server login and password if the SQL Server
Authentication is selected for the database.
 Specify the path for database archives
Select this option, and in the corresponding Path box enter the full path of
the custom folder for database backups. Or, click the ellipsis (…) button and
in the 'Browse For Folder' dialog box locate the appropriate path.
 Use custom folder for audio files
Select this option, and in the corresponding Path box enter the full path of
the custom folder for audio recordings of the voice calls/sessions. Or, click
the ellipsis (…) button.

• In the 'Path to Audio Files' dialog box, select the Root Folder, and in the
File Path Template box enter the information (by clicking the
appropriate links below: Year, Month, Day, etc.) that will be used to
generate the file/path name.

Note: If you don't specify folder paths for the database archives
and audio files, TRBOnet Server will use the following
default paths:
%ProgramData%\Neocom Software\TRBOnet Enterprise\Backups -
for database archives.
%ProgramData%\Neocom Software\TRBOnet Enterprise\Audio -
for audio.

• When you finish configuring the required database parameters, click

Create Database.
• After you create or upgrade a database, click Apply and then confirm to
restart TRBOnet Server.
5.2.1 Database Authentication Methods
5.2.1.1 Windows Authentication
• From the Authentication drop-down list, select Windows.

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TRBOnet Server

To provide access permissions for TRBOnet Server to connect to MS SQL Server,

create an account with sysadmin privileges.
During the installation process, MS SQL Server 2008 automatically grants sysadmin
privileges to the NT Authority\SYSTEM account.
In the case of MS SQL Server 2012 and higher versions, add the
NT Authority\SYSTEM account to the Administrators group during the installation
process. If the database owner privileges are required to work with TRBOnet
Database, you need to assign the sysadmin role to the Local System account. For
instructions on how to install and configure MS SQL Server 2012, see
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;ItemID=72
5.2.1.2 SQL Server Authentication
• From the Authentication drop-down list, select SQL Server.

To connect to SQL Server using SQL Server Authentication, create an SQL login
with sysadmin privileges in the SQL Server in use. For detailed instructions on how
to create an SQL login, see
http://technet.microsoft.com/en-us/library/aa337562.aspx

17
5.3 TRBOnet Server Service
• In the Configuration pane, select Service.

• In the Service pane, specify the following service-related parameters:

 Choose the required logon type:
Logon as Local System
Choose this option to use an account with local system administrator
privileges to run the service as a Windows service (Recommended);
Logon as User
Choose this option to use a different account to run the service as a
Windows service. This account must allow the user to run services in
Windows, have read and write access to the Neocom Software folder and
subfolders in the "%ProgramFiles%" (or, "%ProgramFiles(x86)%" for 64-
bit OS) and "%ProgramData%" folders. For example, using such an
account may be required in the following cases:
1. An Active Directory domain network is used, and the current Windows
user is not allowed to use a Local System account to launch services on
the local PC due to domain policy restrictions.
2. MS SQL Server is installed on a remote PC, and Windows
Authentication (see section 5.2.1.1, page 16) has been selected to
connect to the database.
 Click Install Service.
 Click the Start Service link that appears in the right pane.

5.4 Network Parameters

• In the Configuration pane, select Network.

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TRBOnet Server

• In the Network pane, specify the following network-related parameters:

 Network interface
From the drop-down list, select the network interface that will be used to
communicate between the Server and Dispatch Consoles. Click to
refresh the list of network interfaces available on your PC.

Note: If both TRBOnet Server and Dispatch Console are installed

on the same PC, then select 127.0.0.1 (Loopback
Pseudo-Interface).

 Command port
Enter the port number to be used by a Dispatch Console to connect to the
Server (4021, by default).
 First VoIP port
Enter the number of the first VoIP port for audio communications between
the Server and Dispatch Consoles (4022, by default). Each additional
Dispatch Console will establish a connection on the next available port
number.
 VoIP protocol
From the drop-down list, select the VoIP protocol type for communications
between the Server and Dispatch Consoles:
• All - UDP will be used first; if unavailable, TCP will be used;
• TCP - slower but more reliable (set by default);
• UDP - faster but data packets can be lost; some routers may drop
UDP packets.
 Data protocol
From the drop-down list, select the protocol to exchange data other than
voice between the Server and Dispatch Consoles (TCP, by default).

19
  Use broadcast mode for audio
Selecting this option will help to optimize network load and minimize
transmission delays. The "load" on the network will be reduced as the
Server will utilize a single audio transmission to a group of Dispatch
Consoles instead of sending multiple audio streams to each individual
Dispatch Console. This method of transmission will also minimize the
transmission delays if there's a large number of Dispatch Consoles or the
Server is busy processing other features.

Note: When the broadcast mode is set, a Dispatch Console

cannot run on the same machine as TRBOnet Server, and a
warning message will appear when you select this option.

• Broadcast port
Enter the port number to be used to broadcast audio (5000, by default).
 Use proxy server
Select this option to enable an alternative proxy server for TRBOnet
Dispatch Software to access Internet.
• Click the Configure link to specify the alternative server settings:

• Use an alternative server

Select this option to enable an alternative proxy server.
 Address
Enter the proxy server IP address.
 Port
Enter the proxy server port number.
• Use authentication
Select this option to use authentication to connect to the alternative
proxy server.
 Login
Enter the login for the authentication, if needed.
 Password
Enter the password for the authentication, if needed.
• After you configure the proxy server settings, click OK.

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TRBOnet Server

 Encrypt data over network

Select this option to guarantee the security of data transfer between
TRBOnet Server and Dispatch Console, and/or TRBOnet Agent. It is
recommended that this option be used when a connection between system
components is established via the Internet or other public networks.

5.5 Reports
• In the Configuration pane, select Reports.

• In the Reports pane, select the Save scheduled reports check box and specify
the following parameters:
 Path
Click the ellipsis (…) button and locate the folder on the PC where you wish
to save reports generated by the TRBOnet software.
 Format
From the drop-down list, select the format for the reports (PDF or Excel).

5.6 Backup Configuration

TRBOnet Server supports a redundant (secondary/backup) configuration which
allows automatic switching from the primary to the redundant (secondary/backup)
server in case of failure of the primary server. Dispatch Console operation will not be
interrupted.
• In the Configuration pane, select Redundancy.

21
 • In the Redundancy pane, select the Redundant server mode option.
• Redundancy Mode
Select a mode for the backup server from the drop-down list.
For details, see sections Passive Mode and Active Mode on page 358.
• To add a main server, click Add.

• IP Address
Type the IP address of the main server.
• Port
Enter the same port number as specified for the Command port.

Note: For more details on Backup Server configurations, see

Appendix G: Backup Server (page 357).

5.7 Service Management

The Service Management pane allows you to specify various parameters for the
Check Radio, Location, Telemetry, TMS, and Indoor services.
• In the Configuration pane, select Service Management.

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TRBOnet Server

• In the Service Management pane, specify the following service-related

parameters:
5.7.1 Automatic "Check Radio" Service
The Automatic "Check Radio" service group includes the following registration-
related parameters:
• Auto request presence timeout
Enter the time interval that will be used by the server to regularly check a radio
unit if there has been no activity. A radio is considered inactive (or, offline) if it
does not send any GPS, Text, ARS, or Voice messages. If you do not have a
dedicated channel for data revert, use the following table:
Number of Presence timeout Number of Presence timeout
radio units (minutes) radio units (minutes)

up to 10 5 30 to 40 17

10 to 20 9 40 to 50 21

20 to 30 13 over 50 120

• ARS refresh timeout

Enter the value of the parameter that determines how often a radio unit will
send ARS packets. It is recommended that a value of 30 minutes be used for
this interval. This value may be changed depending on the system load.
• Ignore unregistered Radios
Select this option so that unregistered radio units will be ignored and thus
won't appear in Dispatch Console.

23
5.7.2 Location Service
The Location Service group includes the following location-related parameters:
• Dispatch Console update interval
Enter the time interval that will be used to send GPS data packages from the
Server to Dispatch Consoles. The lower the value, the more data traffic will be
present on the network. Adjust this value based on the network bandwidth.
The lower the bandwidth, the higher the update interval.
• Automatic error correction
Select this option to enable automatic error correction to detect and correct
invalid GPS data.
Click the Configure link to specify the GPS parameters to be corrected:

Discard GPS data if

 Speed greater than
Select this option and enter the maximum possible speed of your vehicles.
As a result, the coordinates with speeds that exceed the maximum limit will
be discarded.
 Location accuracy worse than
Select this option and enter the largest distance for the accuracy of the GPS
receiver. As a result, the coordinates with distances that exceed the
maximum limit will be discarded.
 GPS time error greater than
Select this option and enter the largest allowable time error, in minutes. As
a result, the coordinates with time errors that exceed the maximum limit will
be discarded.
 Coordinates have duplicates
Select this option to remove duplicate coordinates from the GPS data.
 Consider speed zero if less than
Select this option and enter the low-speed threshold. Speeds below this
threshold will be considered as zero by the server.
• Send the latest GPS data to dispatchers on alert
Select this option so that dispatchers receive the latest GPS data when an alert
occurs. Then choose one of the following options:

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 For the last X minutes

Choose this option and enter the time, in minutes, to be used as the last
time period for the latest GPS data.
 GPS points
Choose this option and enter the number of GPS points to be used for the
latest GPS data.
5.7.3 Telemetry Service
The Telemetry Service group includes the following telemetry-related parameters:
• Request for the status of GPIO when a radio unit is powered on
Select this option to enable the server to request the status of a radio unit's
telemetry information when the radio is powered on.
5.7.4 Text Messaging Service
The Text Messaging Service group includes the following message-related settings:
• Text Message format
From the drop-down list, select one of the pre-defined formats for text
messages, or select the Custom format.
• Custom Format
Enter your own format for text messages in this box if you have selected
'Custom' from the list above. The Custom Format will default to
{Sender} | {Text}. There are four choices: {Sender}, {Text}, {Date}, and {Time}.
Another example would be: {Date} | {Time} | {Text}.
• Max. message length
Enter the maximum number of characters that TRBOnet will send per text
message. The recipient of the text message may not be able to receive the
maximum number of characters due to its design limitations. Therefore, it may
only display a partial text message.
• Split long message into multiple messages
Select this option to allow single messages to be split into multiple messages
based on the Max. message length setting.
5.7.5 Indoor Service
The Indoor Service group includes the following indoor-related parameters:
• Remove offline radio from beacon
Select this option so that an offline radio is not shown on its associated
beacon.
• Ignore beacon position on alarm if GPS is fixed (only K-TERM)
Select this option so that beacon positioning is ignored in case of alarm when
a radio transmits valid GPS data.

Note: This feature relates only to K-TERM beacons.

5.8 Advanced Settings

• In the Configuration pane, select Advanced Settings.

25
 • In the Advanced Settings pane, specify the following advanced parameters:
 Language
From the drop-down list, select the interface language for TRBOnet Server.
 Logging level
From the drop-down list, select the logging level that determines the
granularity of log messages in the System Log. The choices are: None, Low,
Normal, and High.

Note: This information is used by technical support for

troubleshooting purposes, so it is recommended that this
value be kept unchanged (Normal).

 Administrator Account
From the drop-down list, select either Enabled or Disabled. If you select
Disabled, the administrator won't be able to log in to the Dispatch Console.
• Reset password
Click this link to reset the administrator password to the default value.
 Audio Recording format
From the drop-down list, select the format to be used to store audio
recordings. The available formats are WAV and TNA.

Note: The TNA format is a proprietary audio format that contains

additional information about radio calls, such as radio ID,
start time, end time, and other parameters. This format
provides more details about call participants and allows
easy navigation within recorded audio files.

 Audio Recording codec

From the drop-down list, select the audio codec to be used to compress the
audio files.
 Measurement system
From the drop-down list, select either Metric or US units.

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 Latitude/Longitude format
From the drop-down list, select the format of Latitude/Longitude pairs.
 TX Passive timeout
Enter the time that text and voice messages will be stored and later sent
when the channel becomes available (no longer busy). "Unlimited" is
recommended.
 Voice Mail timeout
Enter the time duration where TRBOnet Server will continue to try to send
Voice Mail messages to a recipient. "Unlimited" is recommended.
 Text Message Passive timeout
Enter the time duration where the TRBOnet Server will continue to try to
send Text messages to a recipient. "Unlimited" is recommended.
5.8.1 Geocoding Servers
Geocoding servers resolve GPS coordinates to street addresses for reporting
purposes and other needs, for example, 'GPS activity for period' reports. Online
geocoding services, such as Google or Nominatim, can be used and are the standard
default services in TRBOnet. However, their use may be limited by the number of
requests. Furthermore, you can add custom geocoding servers to the system.
You can configure geocoding servers in three ways depending on whether the
Server and/or Dispatch Console have Internet access and on your local geocoding
server settings:
1. The Dispatch Console has Internet access and the Server has no Internet
access. The Server can connect to preconfigured (Google and Nominatim)
and/or local corporate geocoding servers via the Dispatch Console.
2. The Server has Internet access and Dispatch Console has no Internet access.
The Dispatch Console can connect to preconfigured (Google and Nominatim)
and/or local corporate geocoding servers via the Server (follow the
instructions below).
3. You have your own Geocoding server in the local network. In this case, you
can configure data resolving in both the Server and the Dispatch Console.
5.8.1.1 Configuring Geocoding Servers
• In the Configuration pane, select Geocoding Servers.

27
 • In the Geocoding Servers pane, specify the following geocoding-related
parameters:
 Use MapPoint location resolving
Select this option to get street addresses from MapPoint, and enter the
MapPoint Application ID. MapPoint is a service from Microsoft that is
used to transform coordinates into street addresses.
 Google and Nominatim
These are pre-configured geocoding servers, which allow resolving GPS
coordinates to street addresses and street addresses to GPS coordinates.

Note: These geocoding servers can't be deleted from the system.

 Click Add to add a geocoding server to the system.

• Server Name
Enter the name of your geocoding server.
• Get address by coordinates
Select this option to resolve GPS coordinates to street addresses.
In the box below, enter the server address with the appropriate
parameters.

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Note: Keep in mind that the {lat} and {lon} variables are
mandatory to allow TRBOnet Dispatch Console to retrieve
GPS coordinates from the radio unit.

Click Test to check the connection to the geocoding server. Enter a pair
of GPS coordinates and see if the resolved street address appears.
• Get coordinates by address
Select this option to resolve street addresses to GPS coordinates (for
example, for the Search by Address feature).
In the box below, enter the server address with the appropriate
parameters.

Note: Keep in mind that the {address} variable is mandatory to

allow TRBOnet Dispatch Console to search map objects by
address.

Click Test to check the connection to the geocoding server. Enter an

address and see if you get the list of map objects corresponding to the
address entered.
 Use the Up ( ) and Down ( ) buttons to move the selected geocoding
server up and down in the priority list of geocoding servers. When
requesting GPS data via the geocoding servers configured in TRBOnet
Server, GPS data is requested from the geocoding servers according to the
priority level. The geocoding server at the top of the list has the highest
priority level. In case the first geocoding server is unavailable, data will be
requested from the second geocoding server in the list, and so forth down
the list of geocoding servers.
The administrator must ensure that the geocoding servers in the list are
able to resolve GPS data.
 Request a place name upon receiving GPS coordinates
Select this option to resolve GPS coordinates to street addresses
immediately by a GPS event. Note that street addresses and GPS
coordinates are automatically (without user intervention) stored in the
TRBOnet database to optimize the response time for street address
requests (for example, GPS reports) and to reduce geocoding server load.
These street addresses and GPS coordinates will be stored without user
intervention whenever GPS are resolved to street addresses via a request to
a Geocoding Server.

5.9 Radio Networks

By enabling the Radio Networks feature, the TRBOnet Server is able to be connected
to a radio system. Otherwise, you should use Remote agents.
• In the Configuration pane, select Radio Networks.
• In the Radio Networks pane, select Enable Radio Networks.
Or, in the Configuration pane, right-click Radio Networks and choose Use
Radio Networks.

29
 • In the Configuration pane, you can select TRBOnet Cloud.

Note: TRBOnet Cloud is a customizable feature. Please contact

your regional Business/Sales Managers for further details.

• In the Configuration pane, select Digital Systems.

• In the Digital Systems pane, select or make sure Enable Digital Systems is
selected.

• In the Digital Systems pane, specify the following parameters:

 CAI Network
The CAI (Common Air Interface) Network is a value that is combined with
the Radio ID to produce the individual radio's air interface network IP
address. All radios must use the same CAI Network ID to be able to
exchange data. It is recommended that the default value of 12 is used.

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 CAI Group Network

The CAI Group Network is a value that is combined with the Group ID to
produce the group's air interface network IP address. The CAI Group
Network ID forms the first or most significant byte of each group's network
IP address. All radios must use the same CAI Group Network ID to be able
to exchange data (225, by default).

Note: The values of these two parameters must match those

configured for the radio units via the MOTOTRBO CPS.

5.9.1 Digital System Elements

All radio system elements based on MOTOTRBO services are represented in the
Registered Digital Systems table, including their type (Control Station, Repeater,
and others), IP Address, and Radio ID (1):
• To add an element to the system, click Add and select the element type from
the drop-down menu (2).
5.9.2 Services
• In the Configuration pane, under Digital Systems, select Services:

31
 • In the Services pane, specify the following Digital System Services-related
parameters:
 Automatic Registration Service (ARS)
Select this option to enable the ARS service for the radios. When the radio
powers up, it automatically registers with the server. This feature is used
with data applications, that is, any data traffic on this channel is associated
with an application server such as MOTOTRBO Text Messaging or
MOTOTRBO Location Services.
• Port
Enter the local port number for the ARS service (4005, by default).
 Telemetry service (TLM)
Select this option to enable the Telemetry service, which is the wireless
transmission and reception of measured quantities for remotely monitoring
environmental conditions or equipment parameters.

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• Port
Enter the local port number for the Telemetry service (4008, by default).
 Text Messaging service (TMS)
Select this option to enable the Text Messaging service which is used to
exchange text messages between the radios and the dispatchers.
• Port
Enter the local port number for the Text Messaging service (4007, by
default).
 Location service (GPS / Indoor)
Select this option to enable the Location service. The radio can send its
coordinates when it is in Global Positioning or iBeacon coverage area.
• Port
This is the local port number for the Location service (4001), which
cannot be modified.
 Text Messaging service DMR
Select this option to enable the DMR-based Text Messaging service.
• Port
Enter the local port number for the DMR-based Text Messaging service
(5016, by default).
 Indoor service (K-TERM)
Select this option to enable the Indoor Location service.
• Port
Enter the local port number for the Indoor service (3022, by default).
 Indoor LAN Service (K-TERM)
Select this option to enable the Indoor LAN service.
• Port
Enter the local port number for the Indoor LAN service (3001, by default).
 Tallysman Sprite service
Select this option to enable the service for autonomous event and
aggregated event reporting to provide significant reduction in GPS data
overhead.
• Port
Enter the local port number for the Tallysman Sprite service (4004, by
default).
 FS 5000 location service (GPS)
Select this option to enable the FS 5000 location service, which is a service
for transmitting GPS data packages. This service uses FS 5000 Option Board.
• Port
Enter the local port number for the FS 5000 location service (4004, by
default).

33
  Swift.Tracker v.1 service
Select this option to enable the service to transmit coordinates and data
packages via a radio channel using the Swift.Tracker TR001 device.
• Port
Enter the local port number for the Swift.Tracker v.1 service (4004, by
default).
 Swift.Tracker v.1 service (GSM channel)
Select this option to enable the service to transmit coordinates and data
packages via a radio channel and a reserved GSM channel using the
Swift.Tracker TR001 device.
• Port
Enter the local port number for the Swift.Tracker v.1 service with a GSM
channel (4080, by default).
 Swift.Tracker v.2 service
Select this option to enable the service to transmit coordinates and data
packages via a radio channel using the Swift.Tracker TR001 device (version
2).
• Port
Enter the local port number for the Swift.Tracker v.2 service (4104, by
default).
 Swift.Tracker v.2 service (GSM channel)
Select this option to enable the service to transmit coordinates and data
packages via a radio channel and a reserved GSM channel using the
Swift.Tracker TR001 device (version 2).
• Port
Enter the local port number for the GSM channel of the Swift.Tracker v.2
service with a GSM channel (4180, by default).
 Extended Text Messaging service
Select this option to enable the Extended Text Messaging service to include
sending detailed preconfigured templates with the help of TRBOnet
Dispatch Software.
• Port
Enter the local port number for the Extended Text Messaging service
(4010, by default).
 Telemetry service NOVOX
Select this option to enable the Telemetry service based on NOVOX devices.
• Requests port
Enter the local port number to listen for requests (8090, by default).
• Events port
Enter the local port number to listen for events (8091, by default).
 G4S RS232 service
Select this option to enable the custom developed G4S RS232 service.

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• Port
Enter the local port number for the G4S RS232 service (4004, by default).
 Zebra printer service
Select this option to enable the service for printing Job Tickets. A Zebra
printer is connected to a radio via Bluetooth. The radios should be
Bluetooth-enabled.
• Port
Enter the local port number for Zebra printer service (4072, by default).
 Forward Data service
Select this option to enable the Forward Data service. This feature is used to
forward "raw data" via the COM port from one device to another.
• Port
Enter the local port number for Forward Data service (4011, by default).
5.9.3 Adding a Control Station
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click Digital Systems.
• In the drop-down menu, click Add Control Station.

• In the Control Station pane, specify the following control station-related

parameters:
 Name
Enter a name for the control station. This name will be displayed in the
Dispatch Console in the Voice Dispatch Radio Interface pane. It will be the
name at the top of the PTT box.
 Radio ID
This is the Radio ID of the radio unit connected as a control station.
(for Capacity Plus and Linked Capacity Plus systems, the maximum value is
65535).

35
 Note: This box is populated automatically once you have
successfully tested the control station by clicking the Test
button.

 IP Address
Enter, or select from the list, the IP Address of the control station network
interface.

Note: This value is can be taken from the radio's configuration in

MOTOTRBO CPS, in Network>Accessory IP.

 Test
Click this button to check the connection to the control station. If the test is
successful, you'll see the information on the control station you are
connected to, such as radio ID, serial number, firmware version, and other
relevant information.
 Mode
From the drop-down list, select the connection mode for the control station
being configured. For more details, see section 5.9.3.1, Control Station
Connection Modes (page 36).
 System Identifier
Enter the system identifier with which the control station is used within a
Capacity Plus or Linked Capacity Plus system. Note that the system
identifier should be the same for all control stations used in a (Linked)
Capacity Plus system.
 Use the radio for RX data only (GPS Revert or Data Revert)
Select this option to configure the radio channel so that it will only receive
data, thus having no transmission capability.
 Playback device
From the drop-down list, select the playback device on the PC that will be
used to transfer audio data to the connected control station.
 Recorder device
From the drop-down list, select the recording device on the PC that will be
used to receive audio data from the control station connected via a line-in
jack.
5.9.3.1 Control Station Connection Modes

Single Control Station

The Single Station mode is the simplest connection mode for receiving and
transmitting voice and data through a conventional channel using one control
station at this particular frequency.

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Subscriber #2
Control Station

Subscriber #1 Subscriber #N

LAN/WAN

TRBOnet Dispatch Console

Server

IP Site Connect
The IPSC is a digital conventional two way MOTOTRBO system that allows you to
extend the area of your communications by providing 2 wide area channels per
repeater. It is possible to connect up to 15 repeaters in one system using IP
connection.
The Server Connection Modes are as follows:
1. TRBOnet Server is connected to a repeater with two time slots in the "IP
Site Connect" mode. The Server can transmit and receive over IP.
2. TRBOnet Server has no IP connection to a repeater. Two control stations
are required to transmit and receive voice and data, that is, one control
station per time slot.

Site 1 Site 2 Site 3

Control Station
Slot 2

USB
+ Control Station
Audio Slot 1

TRBOnet
Server Repeater 1 Master Repeater 2 Peer Repeater 3 Peer

LAN\WAN

Dispatcher 1 Dispatcher 2 Dispatcher 3

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 Common Channel
The Common Channel is a mode where it is possible to use multiple simplex base
stations operating at the same frequency with overlapping communication zones.
This mode allows the customer to provide radio coverage to large areas when there
is only one frequency and additional frequencies are unavailable. While in this mode,
the coverage area is being extended only for the dispatcher, and specifically when
operating at one and the same frequency. When a radio unit initiates a call, the
signal that can potentially be received by several base stations will be filtered on the
server side so that repeated audio playback and recording is prohibited.
The signal filtering is performed based on the "first packet", that is, only the signal
coming first to the server is played back and recorded, while the remaining signals
are discarded.
When a dispatcher initiates a call to a specific base station, the signals received by
the neighboring base stations will be discarded to prevent dispatchers from listening
to their own call at the time of transmission. The dispatcher is not recommended to
place a simultaneous call to all base stations to avoid interference to the subscribers.
The recommended way to use this mode is as follows: each base station is
configured with its own color code, and radio units are equipped with option boards
having a Geo-roaming feature, and each geographic area is assigned its own radio
channel with the corresponding color code.

Subscriber
#2
Subscriber Subscriber
Subscriber #N #2 Subscriber
#1 #N
Subscriber
Control Station #2* #1
USB +Audio
Control Station
#N*
USB +Audio
USB +Audio

Subscriber
#2 Subscriber TRBOnet
#N Server
Subscriber
#1

Control Station #1* Dispatch Console

All control stations in the system
operating the same frequency.

Capacity Plus TRBOnet

Capacity Plus TRBOnet is a limited option. All voice and data are received via IP. At
least one control station is required for outgoing voice and data session at a time.
Private calls and SIP calls require dedicated control stations unless NAI protocol is
used.

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Talk Group 1

Dispatcher 1
Master Voice Repeater 1

Dispatcher 2
Voice Repeater 2

LAN/WAN
Dispatcher 3 All voice and data Voice Repeater 3 Talk Group 2
are received via IP
connection

Data Repeater 4

TRBOnet USB
Server +
Audio
Data Repeater 5

TX Control Station(s)

Capacity Plus MOTOTRBO

Capacity Plus MOTOTRBO is a digital trunked two-way MOTOTRBO system that
allows you to accommodate high volume communication. It is designed to organize
stable connection in a few groups within one building or a set of buildings. This
system type allows you to increase the number of channels for voice and data
transmission between the subscribers and control centers. The subscribers are
always automatically forwarded to a free channel. The main objective of Capacity
Plus MOTOTRBO is to support more simultaneous voice and data transmissions
within one capacious system.
In the Capacity Plus MOTOTRBO mode you can configure voice and data control
stations to transmit and receive data over the air as it is displayed in System Planner.
Keep in mind that two data control stations are required per each data repeater –
one per time slot. TRBOnet Dispatch Software provides you an option to utilize an IP
connection to receive voice and data.

Talk Group 1

Dispatcher 1

Master Voice Repeater 1

Dispatcher 2

Voice Repeater 2
Dispatcher 3
Talk Group 2
LAN/WAN

Voice Repeater 3

TRBOnet
Server

Data Repeater 4
USB USB
+
Audio
Data Control Station(s)
1 Data CS per 1 data
Data Repeater 5
repeater time slot
Voice Control Station(s)
1 Voice CS per 1 talk
group

39
5.9.3.2 Advanced Settings
• In the Configuration pane, under the corresponding Control Station, select
Advanced Settings.

• In the Advanced Settings pane, specify the following control station-related

advanced settings:
 Automatically reset alarm mode
Select this option to reset alarm mode on the control station radio
automatically. It is recommended to enable this option.
 Automatically handle call alert
Select this option to automatically redirect call alerts from the control
station radio to the Dispatch Console.
 Emergency Call/Alarm indication
Select this option so that audio and visual indication is given by the control
station radio when an emergency Call/Emergency Alarm is received.
 Use front microphone (for PTT key up)
Select this option to use a remote control of the PTT button via a remote
speaker microphone on the radio.
 Always transmit when the PTT is pressed ("Impolite" channel access)
Select this option so that when the PTT button is pressed, the radio will
start transmitting regardless of whether the channel is free or not (that is
any transmission in progress will be interrupted).
 Use serial port for PTT key up
Select this option to use a remote control of the PTT button via the serial
port of the PC, and select the serial port from the drop-down list.
 TX Timeout
Enter the time, in seconds, to be used as a voice session limit. When a
dispatcher starts any voice session in the Dispatch Console, the ongoing
transmission will be interrupted after this TX Timeout expires.
 Signaling system
From the drop-down list, select the signaling system.

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• MDC 1200 signaling is a Motorola data system using audio frequency

shift keying (ASFK) using a 1,200 baud data rate. A general option setting
for the system is to enable or disable an acknowledgement (ACK) data
packet.
• SELECT 5 (5 Tone Signaling System). In the 5 Tone Signaling Systems,
each radio has a unique numeric identity (for example, 12345). To signal
the number 12345, a sequence of 5 tones is sent. Sequences of audible
tones of a very short duration are sent between radios. Most 5 tone
sequences take less than half a second to send. Available for Voice Calls,
Check Radio, Call Alert, and Enable/Disable Radio.
Click the Configure link and specify desired SELECT 5 settings.

 Allow CSBK Data

Select this option so that GPS data is sent in a single CSBK.
5.9.3.3 Audio Paths
The Audio Paths are talk paths of the system to make and receive Voice Calls; in
general, they are talk groups. TRBOnet Server requires that all audio paths of a radio
system be registered in its configuration. If an audio path is not registered, the
TRBOnet operator will not be able to receive and transmit to the corresponding talk
group.

Note: Audio paths are available only when one of the following modes is
selected: Capacity Plus, Linked Capacity Plus, Connect Plus, or
Capacity MAX.

• In the Configuration pane, under the corresponding Control Station, select

Audio Paths.

41
 • In the Audio Paths pane, specify the following Audio Path-related settings:
 To add an audio path to the system, click Add.
 Make sure the check box in the first column is selected to make and receive
voice calls from the selected subscriber.
 From the drop-down list, select the Call Type for the audio path. The
available call types are All Call, Group Call, and Private Call.
 Enter the Group ID, which is an ID of the talk group the dispatcher can
make calls to. The Group ID is not applicable for Private Calls and All Calls.
 In the Site column, select either Local or Wide. The value Wide means that
the audio path will be to all sites in the system and not just to the local site.
5.9.4 Adding a MOTOTRBO Repeater
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click Digital Systems.
• In the drop-down menu, click Add MOTOTRBO System.

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• In the Repeater pane, specify the connection parameters.

To ensure your connection parameters match the actual configuration of your
radio network, you may need to use Motorola CPS or Config Advisor tools to
determine the values. Contact your radio network administrator, if you do not
have this information.

 System Name
Enter a name for the repeater. This name will be displayed in the Dispatch
Console.
 TRBOnet Peer ID
Enter a Peer ID for TRBOnet Server. The Peer ID must be unique among the
repeaters in the radio system.

Note: Motorola recommends that this value be less than 200.

 TRBOnet Radio ID
Enter the Radio ID, which is a gateway for voice and data. The Radio ID
must be unique in the radio system (for Capacity Plus and Linked Capacity
Plus systems, the maximum value is 65535).
 TRBOnet Local Port
Enter the local port number that will be used by TRBOnet Server to
establish a connection to the repeater. Use unique port numbers for each
repeater connection if there are several repeaters connected.
 Master IP Address
Enter the Ethernet IP address of the master repeater.

Note: This value is programmed for a repeater via MOTOTRBO

CPS, in Link Establishment>Master IP.

 Master UDP Port

Enter the UDP port number of the master repeater.

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 Note: This value is programmed for a repeater via MOTOTRBO
CPS, in Link Establishment>Master UDP Port.

 Authentication Key
Enter the repeater's authentication key (if any).

Note: This value is programmed for a repeater via MOTOTRBO

CPS, in Link Establishment>Authentication Key.

 System Type
From the drop-down list, select the system type.
 Test
Click this button to check the connection to your master repeater. If the test
is successful, you'll see the information on the repeater you are connected
to, such as the serial number, firmware version, and other relevant
information.
 System Identifier
Enter the system identifier if a Capacity Plus or Linked Capacity Plus system
is used with one or more control stations. Use the same system identifier as
you have specified for the corresponding control stations.
 Use NAI Voice
Select this option to connect to the repeater via NAI (Network Application
Interface) for Voice transfer. For more details about NAI, see Appendix F:
NAI VOICE & DATA Support (page 347).
 Use NAI Data (MNIS and DDMS)
Select this option to connect to the repeater via NAI (Network Application
Interface) for Data transfer. For more details about NAI, see Appendix F: NAI
VOICE & DATA Support (page 347).
• MNIS
MOTOTRBO Network Interface Service is a Windows application which
acts as a data gateway between the data applications and the radio
system. Data messages are routed through the MNIS.
• DDMS
Device Discovery and Mobility Service is a service for tracking the
presence of radio subscribers in the radio network and transmitting the
data to the server.
5.9.4.1 Advanced Settings
• In the Configuration pane, under the corresponding Repeater, select
Advanced settings.

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• In the Advanced Settings pane, specify the following repeater-related

advanced settings:
Voice Call Hang Time (ms):
 Group Call
This value sets the duration the repeater reserves the channel after the end
of a group call transmission. During this time, only members of the group
that the channel is reserved for can transmit.
 Private Call
This value sets the duration a radio keeps the private call setup after a user
releases the PTT button. This is to avoid setting up the call again each time
a user presses the PTT button to transmit. During this time, other radios can
still transmit since the channel is essentially idle. After the hang timer
expires, the radio transmits using the TX Contact Name parameter specified
for this channel in MOTOTRBO CPS.
 Emergency Call
This value sets the duration the repeater reserves the channel after the end
of an emergency call transmission. During this time, only members of the
Group that the channel is reserved for can transmit.

Note: The values of the above three parameters must be taken

from the corresponding parameter values programmed for
the repeater via MOTOTRBO CPS in General Settings.

 TX Preamble
Enter the value of the TX Preamble. The TX Preamble is a string of bits
added in front of a data or control message (Text Messaging, Location
Messaging, Registration, Radio Check, Private Call, and other message
types) before transmission. The acceptable range is 0 - 8640 ms. The
recommended value is 120 ms.

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  TX Timeout
Enter the time, in seconds, to be used as a voice session limit. When the
dispatcher starts any voice session in the Dispatch Console, transmission
will be interrupted after this TX Timeout expires.
 Phone system
From the drop-down list, select the system for phone calls:
• Motorola Phone System
This system uses a special call type with the parameters specified for a
radio unit in MOTOTRBO CPS. The Motorola Phone System is
recommended for IP Site Connect mode to minimize Radio response
time. For more details on programming Motorola Radios, see Appendix
E: SIP Setup for Motorola Phone System (page 344).
• TRBOnet Phone System (TX Interrupt)
This is a phone call system based on the private call type using TX
Interrupt feature. This phone system is available for radio systems with
control stations.
 Allow CSBK Data
Select this option so that GPS data is sent in a single CSBK.

Note: This feature is available only when the MNIS Data Service is
enabled for the repeater.

5.9.4.2 Privacy
• In the Configuration pane, under the corresponding Repeater, select Privacy.

• In the Privacy pane, specify the following privacy-related settings:

 Privacy Type
From the drop-down list, select one of the privacy types: None, Basic, or
Enhanced.
 Basic Privacy Key ID
Enter the Privacy Key ID available for the Basic privacy type.

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 Enhanced Algorithm
From the drop-down list, select one of the enhanced algorithms if you are
going to use additional encryption.
 Enhanced Privacy Keys
Here you add enhanced privacy keys for the selected enhanced algorithm.
• Click Add and specify the required ID, name, and value for the privacy
key being added.
5.9.4.3 DDMS Service
The DDMS, or Device Discovery and Mobility Service is a service for tracking the
presence of radio subscribers in the radio network and transmitting the data to the
server.
• In the Configuration pane, under the corresponding Repeater, select
DDMS service.

• In the DDMS service pane, specify the following DDMS service-related

settings:
 Use DDMS service
Select this option to enable the DDMS service for the server.
 Local Port
Enter the number of the local port to be used on a PC with TRBOnet
Dispatch Software for DDMS service.
 Service IP Address
Enter the IP Address of the PC with the DDMS service installed and running.
 Service port
Enter the service port number.

Note: This value is programmed for a DDMS service via

MOTOTRBO DDMS Administrative Client, in
Interfaces>Watcher Settings>PortWatcher.

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  Authentication Port
Enter the authentication server port number.

Note: This value is programmed for a DDMS service via

MOTOTRBO DDMS Administrative Client, in
Interfaces>Authentication Server Settings>
AuthenticationServerPort.

 Radio ID list
Enter the list of radios to be monitored.
 Redundant services
Here you see the list of redundant DDMS services for failover purposes.
• Click Add and specify the required parameters for the DDMS service
being added.
• Click Test to test if the selected DDMS service is available.
• Use the Up ( ) and Down ( ) buttons to move a selected DDMS
service up and down in the priority list of DDMS services.
5.9.4.4 MNIS Data Service
The MNIS, or Motorola Network Interface Service, is a Windows application which
acts as a data gateway between the data applications and the radio system. Data
messages are routed through the MNIS.
• In the Configuration pane, under the corresponding Repeater, select
MNIS data service.

• In the MNIS data service pane, specify the following MNIS data service-
related settings:
 Use Data Gateway
Select this option to enable the MNIS data service for the server.
 Service is on a local host
Select this option if the MNIS data service will be used on the local PC.

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 IP Address
Enter the IP Address used by the MNIS to communicate with the PC.

Note: This value is programmed for a MNIS data service via

MOTOTRBO MNIS Configuration Utility, and can be
retrieved from General>Tunnel Network>Tunnel IP Address.

 Control port
Enter the number for the MNIS control port.

Note: This value is programmed for a MNIS data service via

MOTOTRBO MNIS Configuration Utility, in
Advanced>Network>MNIS Control Interface TCP Port.

 MNIS Service
Select this option, and from the drop-down list select the available MNIS
service.
 Redundant services
Here you see the list of redundant MNIS data services for failover purposes.
• Click Add and specify the required parameters for the MNIS data service
being added.
• Click Test to test if the selected MNIS data service is available.
• Use the Up ( ) and Down ( ) buttons to move a selected MNIS data
service up and down in the priority list of MNIS data services.

Advanced Settings
• In the Configuration pane, under MNIS data service, select Advanced
settings.

• In the Advanced settings pane, you can specify settings that relate to the
remote MNIS data service:

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  Add network routes to the local Windows routing table
Select this option to allow TRBOnet Server to add network routes to the
local Windows routing table so that data can be sent to the remote MNIS
data service.
 Add port forwarding rules to the remote MNIS service
Select this option to allow TRBOnet Server to add forwarding rules to the
remote MNIS data service.
 Send data to group over control port
Select this option so that data will be sent via the specified control port.
 Radio Range
Specify the range of radios to be monitored by the MNIS service.

5.9.4.5 Slots

Note: The slots are available only when IP Site Connect is selected in the
Repeater pane.

• In the Configuration pane, under the corresponding Repeater, select Slot #1

or Slot #2.

• In the Slot #1 (or Slot #2) pane, specify the following slot-related parameters:
 Name
Enter a name for the slot. This name will be displayed in the Dispatch
Console.
 Messaging Delay
From the drop-down list, select the inter-repeater messaging delay based
on the IP network configuration.
• Normal
The inter-repeater messaging delay is 60 ms.
• High
The inter-repeater messaging delay is 90 ms.

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 Use the slot for RX data only (GPS Revert or Data Revert)
Select this option to configure the slot so that it will only receive data, thus
having no transmission capability.
 Use Privacy
Select this option to use Privacy for the slot.

Note: This option is available only if the Basic or Enhanced

Privacy Type have been selected in Repeater's Privacy
settings.

 Privacy Key
From the drop-down list, select the privacy key.

Note: This option is available only if the Enhanced Privacy Type

has been selected in Repeater's Privacy settings).

 Allow TX interrupt
Select this option to allow interrupting dispatcher transmissions by radios
that are Transmit Interrupt capable.

Note: This feature is available only when the Use NAI Voice
option is cleared in the Repeater pane.

 Always transmit when the PTT is pressed ("Impolite" channel access)

Select this option so that when the PTT button is pressed, the dispatcher
will start transmitting regardless of whether the channel is free or not (that
is any transmission in progress will be interrupted).

Note: This feature is not available in Capacity Plus and Linked

Capacity Plus systems.

 Data Call confirmed

Select this option to enable data packets in data calls (ARS, GPS, and Text
Message) on the current slot to be confirmed.

Note: This feature is available only when both the Use NAI Voice
and Use NAI Data (MNIS and DDMS) options are cleared
in the Repeater pane.

 Private Call Confirmed

Select this option to set Private calls on the current slot as confirmed. By
default, Private calls are unconfirmed.
 Emergency Alarm Ack
Select this option so that the Dispatch Console is allowed to acknowledge
an emergency alarm received via this slot.
 Emergency Call/Alarm Indication
Select this option so that audio and visual indication is given for an
emergency call/emergency alarm received via this slot.

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5.9.4.6 Local Slots
While on a local slot, voice or data are not transmitted between sites in IPSC
systems. Due to MOTOTRBO limitations TRBOnet Server can only receive
information from local slots, but cannot transmit by IP connection to such slots.

Note: Local slots are available only when IP Site Connect is selected, and
the Use NAI Voice option is selected in the Repeater pane.
If the Use NAI Voice option is cleared, local slots will be available
only through dedicated control stations.

• In the Configuration pane, under the corresponding Repeater, select

Local Slots.

• In the Local Slots pane, specify the following Local Slot-related settings:
 To add a Local Slot to the system, click Add.
 Select the option in the first column to enable the selected local slot.
 Enter a Name for the local slot. This name will be displayed in the Dispatch
Console.
 Enter the Peer ID of the repeater.

Note: This value can be taken from the repeater's configuration in

MOTOTRBO CPS, in General Settings>Radio ID.

 From the drop-down list, select the Peer Slot.

 To configure the selected local slot, click Configure:

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 Specify the desired local slot settings similar to those for a common
repeater slot.
5.9.4.7 Audio Paths
The Audio Paths are talk paths of the system to make and receive Voice Calls; in
general, they are talk groups. TRBOnet Server requires that all audio paths of a
Capacity Plus system be registered in its configuration. If an audio path is not
registered, the TRBOnet operator will not be able to receive and transmit to the
corresponding talk group.

Note: Audio paths are available only when Capacity Plus or Linked
Capacity Plus are selected.

• In the Configuration pane, under the corresponding Repeater, select

Audio Paths.

• In the Audio Paths pane, specify the following Audio Path-related settings:
 To add an audio path to the system, click Add.
 Make sure the check box in the first column is selected to make and receive
voice calls from the selected subscriber.
 From the drop-down list, select the Call Type for the audio path. The
available call types are All Call, Group Call, and Private Call.

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  Enter the Group ID, which is an ID of the talk group the dispatcher can
make calls to. The Group ID is not applicable for Private Calls and All Calls.
 Enter the Site ID of the site the audio path will belong to in a Linked
Capacity Plus system. Or, leave zero value in this column. In this case, the
Site ID will be displayed as Wide, meaning that the audio path will belong
to all sites in the system.
 To configure the selected audio path, click Configure.
 Specify the desired audio path settings similar to those for a common
repeater slot.
5.9.5 Adding a TRBOnet Swift Agent
The TRBOnet Swift Agent functions as a gateway to receive and transmit voice and
data.
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click Digital Systems.
• In the drop-down menu, click Add TRBOnet Swift Agent.

• In the TRBOnet Swift Agent pane, specify the following Swift Agent-related
parameters:
 Name
Enter a name for the Swift Agent. This name will be displayed in the
Dispatch Console.
 Radio ID
This is the Radio ID of the control station connected to the Swift Agent.
(for Capacity Plus and Linked Capacity Plus systems, the maximum value is
65535).

Note: This box is populated automatically once you have

successfully tested the Swift Agent by clicking the Test
button.

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 IP Address
Enter the IP Address of the Swift Agent network interface.
 Port
Enter the port number of the Swift Agent connection (8002, by default).
 Test
Click this button to check the connection to the Swift Agent. If the test is
successful, you'll see the information on the Swift Agent you are connected
to, such as Serial number, Firmware version, and other relevant information.
 Mode
From the drop-down list, select the connection mode for the Swift Agent
being configured. For more details, see section 5.9.3.1, Control Station
Connection Modes (page 36).
 System Identifier
Enter the system identifier if the control station is used with a Capacity Plus
or Linked Capacity Plus system. Note that the system identifier should be
the same for all control stations used in the radio system.
 Use the radio for RX data only (GPS Revert or Data Revert)
Select this option to configure the radio channel so that it will only receive
data, thus having no transmission capability.
 VoIP port
Enter the port number for audio communications (4000, by default).

Note: This setting is used for older firmware versions of TRBOnet

Swift Agent.

 Audio Format
From the drop-down list, select the format to transmit audio data.
5.9.5.1 Advanced Settings
• In the Configuration pane, under the corresponding TRBOnet Swift Agent,
select Advanced Settings.

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 • In the Advanced Settings pane, specify the following Swift Agent-related
advanced settings:
 Automatically reset alarm mode
Select this option to reset alarm mode on the control station radio
automatically. It is recommended to enable this option.
 Emergency Call/Alarm indication
Select this option so that audio and visual indication is given by the Control
Station radio when an Emergency Call/Emergency Alarm is received.
 Always transmit when the PTT is pressed ("Impolite" channel access)
Select this option so that that when the PTT button is pressed, the radio will
start transmitting regardless of whether the channel is free or not (that is
any transmission in progress will be interrupted).

Note: This feature is not available in Capacity Plus and Linked

Capacity Plus systems.

 TX Timeout
Enter the time, in seconds, to be used as a voice session limit. When a
dispatcher starts any voice session in the Dispatch Console, transmission
will be interrupted after this TX Timeout expires.
 PTT Mode
From the drop-down list, select the mode of pressing the PTT on the radio.
 Signaling system
From the drop-down list, select the signaling system.
• MDC 1200 signaling is a Motorola data system using audio frequency
shift keying (ASFK) using a 1,200 baud data rate. A general option is to
enable or disable an acknowledgement (ACK) data packet.
• SELECT 5 (5 Tone Signaling System). In the 5 Tone Signaling Systems,
each radio has a unique numeric identity (for example, 12345). To signal
the number 12345, a sequence of 5 tones is sent. Sequences of audible
tones of a very short duration are sent between radios. Most 5 tone
sequences take less than half a second to send. Available for Voice Calls,
Check Radio, Call Alert, and Enable/Disable Radio.
5.9.5.2 Redundancy
A Redundant TRBOnet Swift Agent will be used when a connection to the Main
TRBOnet Swift Agent is lost.
• In the Configuration pane, under the corresponding TRBOnet Swift Agent,
select Redundancy.

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• In the Redundancy pane, specify the following Redundant Agent-related

settings:
 Click Add and specify the desired parameters for the Redundant Agent
being added.
• IP Address
Enter the IP Address of the Swift Agent that will be used as a Redundant
Swift Agent.
• Port
Enter the port number that will be used for connections between the
server and the Redundant Swift Agent (8002, by default).
• Click Test to check the connection to the Redundant Swift Agent.
If the test is successful, you'll see the information on the Swift Agent you
are connected to, such as Serial number, Firmware version, and other
relevant information.
• Local Port
Enter the port number that will be used for connections from the
Redundant Swift Agent. The value 0 (default) means that a random port
will be used.
5.9.6 Adding an XRC Controller
The XRC Controller is a site controller that provides a channel for transferring data
between sites and managing data flow.
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click Digital Systems.
• In the drop-down menu, click Add XRC Controller.

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 • In the Controller pane, specify the following XRC controller-related
parameters:
 Name
Enter a name for the XRC controller. This name will be displayed in the
Dispatch Console.
 IP Address
Enter the IP Address of the XRC controller network interface.
 Click Test to check the connection to the controller.
 System Identifier
Enter the system identifier. Note that the system identifier should be the
same through all the controllers in a Connect Plus system.
 Radio ID list
Enter a list of the radios to receive data from according to the following
rules:
• To receive data from all radios in the system, leave this box blank.
• To receive data from multiple radios, separate each Radio ID by a
comma, for example, 105,106,111, and so on.
• To receive data from a range of radios, enter the range using the
following example: 105-111.

Note: In the Radio ID list, enter Radio IDs only, without

mentioning Radio Names and/or the word "Radio".

5.9.6.1 Advanced Settings

• In the Configuration pane, under the corresponding XRC Controller, select
Advanced Settings.

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• In the Advanced Settings pane, specify the following XRC controller-related

advanced settings:
 Automatic Registration service (ARS) provides an automated data
application registration for the radio. When the radio powers up, it
automatically registers with the server. This feature is used with data
applications, that is any data traffic on this channel is associated with an
application server, such as MOTOTRBO Text Messaging or MOTOTRBO
Location Service. This option is selected by default and cannot be cleared.
• Controller port
Enter the controller's port number for ARS service (4005, by default).
• Local port
Enter the local port of the PC with TRBOnet Dispatch Software. The value
0 (default) means that a random port will be used.
 Location service (GPS)
Select this option to enable Location service on the controller. The radio can
send its coordinates when it is in Global Positioning coverage area. GPS
settings can be configured in the Service Management pane (see section
5.7.2, Location Service).
• Controller port
Enter the controller's port number for Location service (4001, by default).
• Local port
Enter the local port of the PC with TRBOnet Dispatch Software (4001, by
default).
• Use adaptive GPS trigger
Select this option to use the adaptive GPS polling interval.
 Text Messaging service (TMS)
Select this option to enable text message transmission on the controller.
• Port
Enter the controller's port number for Text Messaging service (4007, by
default).

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 • Local port
Enter the local port of the PC with TRBOnet Dispatch Software (4007, by
default).
• Dispatcher ID
Enter the Dispatcher ID. The Dispatcher ID should belong to TRBOnet
Server account in a Connect Plus system.
 Multi Gate Connection
Select this option to use a multi-gate connection and enter the
corresponding Subscribe ID.
5.9.6.2 Redundancy
A redundant XRC controller will be used when a connection to the main XRC
controller is lost.
• In the Configuration pane, under the corresponding XRC Controller, select
Redundancy.

• In the Redundancy pane, specify the following redundant XRC controller-

related settings:
 Click Add and specify the desired parameters for the redundant XRC
controller being added.
• IP Address
Enter the IP Address of the XRC controller that will be used as a
redundant XRC controller.
• Controller Port
Enter the port number of the redundant XRC controller for incoming
connections (4005, by default).
• Click Test to check the connection to the redundant XRC Controller.
If the test is successful, you'll see the information on the XRC controller
you are connected to, such as serial number, firmware version, and other
relevant information.

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• Local Port
Enter the port number that will be used for incoming connections from
the redundant XRC controller. The value 0 (default) means that a random
port will be used.
5.9.7 Adding an XRT Controller
The XRT controller functions as a voice gateway connected to each XRC controller in
a Connect Plus system.
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click Digital Systems.
• In the drop-down menu, click Add XRT Controller.

• In the Controller pane, specify the following XRT Controller-related

parameters:
 System Name
Enter a name for the XRT Controller. This name will be displayed in the
Dispatch Console.
 Radio ID
Enter the individual virtual radio ID. The virtual Radio ID is required to do
the following:
• Make all types of voice calls from XRT Controller to radios, dispatchers
and groups.
• Send commands (for example, Remote Monitor).
 Start Local Port
Enter the local port of the PC with TRBOnet Server. The value 0 (default)
means that a random port will be used.
XRT Controller Info:
 Controller IP Address
Enter the IP Address of the XRT controller network interface.

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  Controller TCP Port
Enter the port number of the XRT controller to be used for connections via
TCP (10001, by default).
 Click Test to check the connection to the XRT controller.
 User Name
Enter the user name. For the user name, refer to the XRT controller
configuration.
 Password
Enter the password for the user. For the password, refer to the XRT
controller configuration.

Note: The user name and password should belong to the same
TRBOnet Connect Plus account and be appropriately
configured.

 System Identifier
Enter the system identifier. Note that the system identifier should be the
same through all the controllers in a Connect Plus system.
 Monitor Voice sessions (without audio)
This is the Billing feature. Select this option to monitor only PTT press
events.
5.9.7.1 Privacy
• In the Configuration pane, under the corresponding XRT Controller, select
Privacy.

• In the Privacy pane, specify the following Privacy-related settings:

 Privacy Type
From the drop-down list, select one of the privacy types: None, Basic, or
Enhanced.
 Basic Privacy Key ID
Enter the Privacy Key ID available for the Basic Privacy Type.

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 Enhanced Algorithm
From the drop-down list, select one of the enhanced algorithms if you are
going to use additional encryption.
 Enhanced Privacy Keys
Here you add enhanced privacy keys for the selected enhanced algorithm.
• Click Add and specify the required ID, Name, and Value for the privacy
key being added.
5.9.7.2 Data Path
The Data Paths are used to transmit data in a Connect Plus system.
• In the Configuration pane, under the corresponding XRT Controller, select
Data Path.

• In the Data Path pane, specify the following data path-related settings:
 Data Service
From the drop-down list, select the data service to be used to transfer data.
 Radio ID
Enter the Radio ID of the data service.
5.9.7.3 Audio Paths
The Audio Paths are talk paths of the system to make and receive voice calls; in
general, they are talk groups. TRBOnet Server requires that all audio paths of a
Connect Plus system be registered in its configuration. If an audio path is not
registered, the TRBOnet operator will not be able to receive and transmit to the
corresponding talk group.
• In the Configuration pane, under the corresponding XRT Controller, select
Audio Paths.

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 • In the Audio Paths pane, specify the following Audio Path-related settings:
 To add an Audio Path to the system, click Add.
 Make sure the check box in the first column is selected to make and receive
Voice Calls from the selected subscriber.
 From the drop-down list, select the Call Type for the audio path. The
available call types are All Call, Group Call, and Private Call.
 Enter the Source ID for Private Calls. In general, this is TRBOnet’s Radio ID.
If more than one Radio ID is specified in a Connect Plus system (for
example, for different dispatchers), the corresponding talk paths should be
added for all of them.
 Enter the Target ID for Group Calls. This is the Radio ID of the talk group to
make a call to. The Target ID is not applicable for Private Calls and All Calls.
5.9.7.4 Redundancy
A Redundant XRT Controller will be used when a connection to the Main XRT
Controller is lost.
• In the Configuration pane, under the corresponding XRT Controller, select
Redundancy.

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• In the Redundancy pane, specify the following Redundant XRT Controller-

related settings:
 Click Add and specify the desired parameters for the Redundant XRT
Controller being added.
 Controller IP Address
Enter the IP Address of the XRT Controller that will be used as a Redundant
XRT Controller.
 Controller TCP Port
Enter the port number of the Redundant XRT Controller to be used for
connections via TCP (10001, by default).
 Start Local Port
Enter the local port of the PC with TRBOnet Dispatch Software. The value 0
(default) means that a random port will be used.
 Click Test to check the connection to the Redundant XRT Controller.
If the test is successful, you'll see the information on the XRT Controller you
are connected to, such as Serial number, Firmware version, and other
relevant information.
5.9.8 Adding a Selex Repeater
The Selex repeater is configured as a stand-alone repeater which supports
connections to MOTOTRBO™ radios to transmit voice and data in digital, analog,
and mixed modes.
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click MOTOTRBO.
• In the drop-down menu, click Add SELEX Repeater.

• In the Selex pane, specify the following Selex Repeater-related parameters:

 Name
Enter a name for the Selex Repeater. This name will be displayed in the
Dispatch Console.

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  Radio ID
Enter the Radio ID for the Selex Repeater (for Capacity Plus systems, the
maximum value is 65535).
The Radio ID is an individual ID that uniquely identifies the radio. This ID is
used by other calling radios when addressing the radio, for instance, when
making a private call or sending a text message.
 Repeater Mode
From the drop-down list, select the mode. The available modes are Digital,
Analog, Mixed, and Tier III.
5.9.8.1 Advanced Settings
• In the Configuration pane, under the corresponding Selex, select Advanced
Settings.

• In the Advanced Settings pane, specify the following Selex Repeater-related

advanced settings:
 Keep Alive Interval
Enter the time interval, in seconds, for TRBOnet Server to check the
connection to the Selex repeater (10, be default).
 TX Timeout
Enter the time, in seconds, to be used as a voice session limit. When a
Dispatcher starts any Voice Session in the Dispatch Console, transmission
will be interrupted after this TX Timeout expires (60, be default).
5.9.8.2 Slots
The Selex repeater has two available slots (in Digital or Mixed mode) to transmit
voice and data.
• In the Configuration pane, under the corresponding Selex, select Slot #1 or
Slot #2.

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• In the Slot #1 (or Slot #2) pane, specify the following slot-related parameters:
 Name
Enter a name for the slot. This name will be displayed in the Dispatch
Console.
 TRBOnet IP Address
Enter the IP Address of the PC with TRBOnet Dispatch Software. Enter the
Port number (6080, by default).
 SELEX IP Address
Enter the IP Address of the Selex Repeater (refer to the repeater
configuration). Enter the Port number (6080, by default).
 Click Test to check the connection to the repeater.
 Use the gateway for RX data only (GPS Revert or Data Revert)
Select this option to configure the channel so that it will only receive data,
thus having no transmission capability.
 Use Encryption
Select this option to encrypt voice and data traffic over IP.
 Always transmit when the PTT is pressed ("Impolite" channel access)
Select this option so that that when the PTT button is pressed, the radio will
start transmitting regardless of whether the channel is free or not (that is
any transmission in progress will be interrupted).

Note: This feature is not available in Capacity Plus and Linked

Capacity Plus systems.

 Data Call Confirmed

Select this option to enable individual packets in data calls (ARS, GPS, and
Text Message) on the current slot to be confirmed.
 Private Call Confirmed
Select this option to set Private calls on the current slot as confirmed.

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5.9.8.3 Tier III and Audio Paths
The Selex repeater can be used in a Tier III mode. To configure this mode, do the
following:
• While in the Selex pane, select Tier III from the Repeater Mode drop-down
list.
• In the Configuration pane, under the corresponding Selex, select Tier III.

• In the Tier III pane, specify the following Tier III-related parameters:
 Use Encryption
Select this option to encrypt voice and data traffic over IP.
 Always transmit when the PTT is pressed ("Impolite" channel access)
Select this option so that that when the PTT button is pressed, the radio will
start transmitting regardless of whether the channel is free or not (that is
any transmission in progress will be interrupted).

Note: This feature is not available in Capacity Plus and Linked

Capacity Plus systems.

 To configure Audio Paths:

• In the Configuration pane, under the corresponding Selex, select
Audio Paths.

Note: Make sure the Tier III mode has been selected as a
Repeater Mode for the Selex repeater.

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• In the Audio Paths pane, specify the following Audio Path-related settings:
 To add an Audio Path to the system, click Add.
 Make sure the check box in the first column is selected to make and receive
Voice Calls from the selected subscriber.
 From the drop-down list, select the Call Type for the audio path. The
available call types are All Call, Group Call, and Private Call.
 Enter the Group ID, which is a radio ID of the talk group to make a call to.
The Group ID is not applicable for Private Calls and All Calls.

5.9.8.4 Analog channel

The Selex repeater can also use the Analog channel.
• In the Configuration pane, under the corresponding Selex, select Analog.

Note: Make sure the Analog or Mixed mode have been selected
as a Repeater Mode for the Selex repeater.

• In the Analog pane, specify the following Analog channel-related settings:

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  Name
Enter a name for the Selex repeater in the analog mode. This name will be
displayed in the Dispatch Console.
 TRBOnet IP Address
Enter the IP Address of the PC with TRBOnet Dispatch Software. Enter the
Port number (6080, by default).
 SELEX IP Address
Enter the IP Address of the Selex Repeater (refer to the repeater
configuration). Enter the Port number (6080, by default).
 Click Test to check the connection to the repeater.
 Always transmit when the PTT is pressed ("Impolite" channel access)
Select this option so that when the PTT button is pressed, the radio will
start transmitting regardless of whether the channel is free or not (that is
any transmission in progress will be interrupted).

Note: This feature is not available in Capacity Plus and Linked

Capacity Plus systems.

5.9.9 Adding a Kairos Repeater

The Radio Activity Kairos repeater is configured as a stand-alone repeater which
supports connections to MOTOTRBO™ radios to transmit voice and data in digital,
analog, and mixed modes.
• In the Digital Systems pane, click Add.
Or, in the Configuration pane, right-click MOTOTRBO.
• In the drop-down menu, click Add KAIROS Repeater.

• In the Kairos pane, specify the following repeater-related parameters:

 Name
Enter a name for the Kairos repeater. This name will be displayed in the
Dispatch Console.
 IP Address
Enter the IP Address of the Kairos repeater network interface.

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 User Name
Enter the user name. For the user name, refer to the Kairos repeater
configuration.
 Password
Enter the password for the user. For the password, refer to the Kairos
repeater configuration.
 Radio ID
Enter the Radio ID, which is a gateway for voice and data. The Radio ID
must be unique in the radio system.
 Repeater Mode
From the drop-down list, select the mode. The available modes are Digital,
Analog, and Mixed.
5.9.9.1 Advanced Settings
• In the Configuration pane, under the corresponding Kairos, select Advanced
Settings.

• In the Advanced Settings pane, specify the following Kairos Repeater-related

advanced settings:
 Keep Alive Interval
Enter the time interval, in seconds, for TRBOnet Server to check the
connection to the Kairos repeater (10, be default).
 TX Timeout
Enter the time, in seconds, to be used as a voice session limit. When a
Dispatcher starts any Voice Session in the Dispatch Console, transmission
will be interrupted after this TX Timeout expires (60, be default).
Voice Call Hang Time (ms):
 Group Call
This value sets the duration the repeater reserves the channel after the end
of a group call transmission. During this time, only members of the group
that the channel is reserved for can transmit.

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  Private Call
This value sets the duration a radio keeps the private call setup after a user
releases the PTT button. This is to avoid setting up the call again each time
a user presses the PTT button to transmit. During this time, other radios can
still transmit since the channel is essentially idle. After the hang timer
expires, the radio transmits using the TX Contact Name parameter specified
for this channel in MOTOTRBO CPS.
 Emergency Call
This value sets the duration the repeater reserves the channel after the end
of an emergency call transmission. During this time, only members of the
Group that the channel is reserved for can transmit.
5.9.9.2 Slots
The Kairos repeater has two digital slots (in Digital mode) and one analog slot (in
Mixed or Analog mode) to transmit voice and data.
• In the Configuration pane, under the corresponding Kairos, select Slot #1 or
Slot #2 (or Analog, if you have selected Mixed or Analog mode).

• In the Slot #1 (or Slot #2) pane, specify the following slot-related parameters:
 Name
Enter a name for the slot. This name will be displayed in the Dispatch
Console.
 Audio Codec
From the drop-down list, select the audio codec to be used to compress the
audio files.
 Audio port KAIROS/ Audio port TRBOnet
Enter the port numbers to be used for KAIROS/TRBOnet audio ports.
 Data port KAIROS/ Data port TRBOnet
Enter the port numbers to be used for KAIROS/TRBOnet data ports.

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Note: Use the matching port numbers for KAIROS and TRBOnet.
The default audio and data port numbers are 40000 and
40001 for Digital slot 1, 40002 and 40003 for Digital slot 2,
and 40004 and 40005 for the Analog slot.

5.10 Analog Control Stations

TRBOnet Dispatch Software allows using analog radios as control stations.
• In the Configuration pane, select Analog Control Stations
• In the Analog Control Stations pane, select Enable Analog Control Stations.

5.10.1 Adding an Analog Control Station

• In the Analog Control Stations pane, click Add.

• In the Control Station pane, specify the following Analog Control Station-
related settings:
 Name
Enter a name for the analog control station. This name will be displayed in
the Dispatch Console.

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  Playback device
From the drop-down list, select the playback device on the PC that the
control station is connected to.
 Recorder device
From the drop-down list, select the recording device on the PC that the
control station is connected to.
 Serial port
From the drop-down list, select the serial port the control station is
connected to on the PC.
 Always transmit when the PTT is pressed ("Impolite" channel access) -
Select this option so that when the PTT button is pressed, the radio will
start transmitting regardless of whether the channel is free or not (that is
any transmission in progress will be interrupted).

Note: This feature is not available in Capacity Plus and Linked

Capacity Plus systems.

 TX Timeout
Enter the time, in seconds, to be used as a voice session limit. When a
Dispatcher starts any voice session in the Dispatch Console, transmission
will be interrupted after this TX Timeout expires.
 Mic delay time
Enter the time, in milliseconds, to be used as a delay time interval between
pushing the PTT and starting voice communication.
 Extended protocol
From the drop-down-list, select either None, if your radio does not support
the extended protocol, or IC-F1721D v1.01 if the radio supports the
extended protocol.
5.10.1.1 Serial Port

Note: The serial port settings are available only when the
extended protocol IC-F1721D v1.01 is selected for the
analog control station.

• In the Configuration pane, under the corresponding Control Station, select

Serial Port.

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• In the Serial Port pane, specify the same serial port settings as those on the
radio device connected to the serial port.

5.11 Remote Agents

The Remote Agent is TRBOnet Agent installed on a remote PC.
• In the Configuration pane, select Remote Agents.

• In the Remote Agents pane, click Add.

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  In the Agent pane, specify the following parameters:
• Agent Name
Enter a name for the remote agent. This name will be displayed in the
Dispatch Console.
• IP Address
Enter the IP address of the remote agent.
• Port
Enter the local port number that will be used by TRBOnet Server to
accept connections from the remote agent.
• Click Test to check the connection to the remote agent.
• Use all services
Choose this option so that all available services will be used on the
remote agent.
• Use only specified services
Choose this option and click the Load services from agent link to load
services available on the remote agent.
5.11.1 Redundancy
A Redundant remote agent will be used when a connection to the Main remote
agent fails.
• In the Configuration pane, under the corresponding Agent, select
Redundancy.

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• In the Redundancy pane, click Add.

• In the Remote Agent dialog box, specify the following parameters:

• Agent Name
Enter a name of the redundant remote agent.
• IP Address
Enter the IP address of the redundant remote agent.
• Port
Enter the local port number that will be used by TRBOnet Server to
accept connections from the redundant remote agent.
• Click Test to check the connection to the redundant remote agent.
• Use all services
Choose this option so that all available services will be used on the
redundant remote agent.
• Use only specified services
Choose this option and click the Load services from agent link to load
services available on redundant the remote agent.
• Click OK to add a redundant remote agent to the system.

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5.12 Friendly Servers
The Friendly Servers are used to transmit voice over IP between dispatchers
connected to different servers.
• In the Configuration pane, select Friendly Servers.

• In the Friendly Servers pane, click Add.

 In the Server dialog box, specify the following parameters:

• Name
Enter a name for the friendly server. This name will be displayed in the
Dispatch Console.
• IP Address
Enter the IP Address of the server.
• Port
Enter the local port number on the PC to connect to the friendly server.
• Click Test button to check the connection to the friendly server.
• Click OK to add the friendly server to the system.

5.13 Telephony
TRBOnet Server has its own built-in SIP server to support VoIP communications
between the radios as well as other SIP-compliant clients. In addition, you can add
an external PBX server to the TRBOnet Server configuration.
• In the Configuration pane, select Telephony
• In the Telephony pane, select Use Telephony.

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5.13.1 Internal PBX Server

• Make sure the Internal PBX Server option is selected in the Telephony pane.
• In the Configuration pane, select Internal PBX Server.

• In the Internal PBX Server pane, specify the following parameters:

 Local IP
Enter the IP address of the PC with TRBOnet Server.
 Port
Enter the local UDP port number for the SIP service (5060, by default).
Dispatch Center
 SIP ID
Enter the SIP ID that will be used by the Dispatch Center.
 SIP user
Enter the SIP user name that will be used by the Dispatch Center.

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5.13.1.1 Advanced Settings
• In the Configuration pane, under Internal PBX Server, select
Advanced Settings.

• In the Advanced Settings pane, specify the following Internal PBX Server-
related advanced settings:
 Packet time
Enter the packet length, in milliseconds.
 Сodecs
In the drop-down list, select/deselect the codecs to be used.
 Registration Interval (sec)
Enter the time interval, in seconds, to check the SIP registration status of
subscribers.
 DTMF Send Mode
Enter mode for sending DTMF tones. The available modes are RFC 2833,
SIP INFO (DTMF relay), and SIP INFO (DTMF).
 First VoIP port
Enter the number of the first VoIP port for audio communications
 Use VoIP ports
From the drop-down list, select which VoIP ports will be used (all, even, or
odd).
5.13.2 External PBX Server
You can enable an external PBX server to use the SIP Interconnect feature. This
feature enables calls from the radio to the phone and vice versa. The dispatcher can
make a call from the Dispatch Console to a phone as well as redirect a phone call to
a subscriber radio.
• In the Telephony pane, click Add.
Or, in the Configuration pane, right-click Telephony and choose
Add PBX Server.

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• In the External PBX Server pane, specify the following parameters:

 Use External PBX Server
Select this option to enable an external PBX server.
Provider options
 Address
Enter your SIP provider address, and select the protocol from the drop-
down list on the right of the address (for more details, contact your SIP
provider).
 Port
Enter the port number of the SIP provider (5060, by default).
 Click Test to check the connection to the provider.
 Local IP
Enter the IP address of the PC with TRBOnet Server.
 Port
Enter the local port number to make connections from.
Dispatcher Center

Note: This information is provided by the SIP provider.

 SIP ID
Enter the SIP ID that will be associated with TRBOnet Server to make and
receive calls.
 SIP user
Enter the SIP user name for the login.
 Password
Enter the password for the login.
 Test Call
Click this button to make a test call.

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 Note: To make a test call, make sure that the TRBOnet Server
service is not running.

5.13.2.1 Advanced Settings

• In the Configuration pane, under External PBX Server, select
Advanced Settings.

• In the Advanced Settings pane, specify the following External PBX Server-
related advanced settings:
 Packet time
Enter the same value as specified in the phone system;
 Codecs
In the drop-down list, select/deselect the codecs specified in the phone
system.

Note: For more details on Phone System configuration, see

Appendix E: SIP Setup for Motorola Phone System
(page 344).

 Registration Interval (sec)

Enter the time interval, in seconds, to check the SIP registration status of
subscribers.
 Do not register users on a PBX server (SIP trunk)
Select this option so that radios will use the SIP trunk system to get
extensions.
 Configure user’s authorization
Click this link to set up user authorization for the systems with enhanced
authorization parameters. It is recommended to be used when Radio ID is
equal to SIP ID. In case when Voice is transmitted via Radio Channel, Radio
ID is used. When voice is transmitted via GSM channel, SIP ID is used.

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• Click Add to add a new user authorization.

• SIP ID
Enter the SIP ID for the new user.
• User Name
Enter the User Name for the new user;
• Click OK to save the new user authorization.

5.14 Data Sources

The Data Sources feature allows receiving data from third-party applications and
devices.
TRBOnet Dispatch Software can work with the following two data source types:
1. Physical or virtual devices connected via a COM port
2. PCs running third-party applications connected via TCP/IP
To allow TRBOnet Dispatch Software to receive data from a third-party application
or device:
• In the Configuration pane, select Data Sources.

• In the Data Sources pane, select the Enable Data Sources option.

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5.14.1 COM Ports
To manage physical or virtual devices connected to the TRBOnet Server PC via COM
port:
• In the Configuration pane, under Data Sources, select COM ports.

• In the COM ports pane, click Add to add a new device.

• In the COM Port dialog box, specify the following parameters:

 Serial port name
From the drop-down list, select the COM port on the PC with TRBOnet
Server to which the device is connected to.
 Baud rate
From the drop-down list, select the baud rate at which the data is
transmitted.
 Parity-checking protocol
From the drop-down list, select one of the values that represent the parity-
checking protocol.
 Stop bits per byte
From the drop-down list, select the standard number of stop bits per byte.

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 Data bits per byte

From the drop-down list, select the standard length of data bits per byte.
 Handshaking protocol
From the drop-down list, select the handshaking protocol for serial port
transmission of data.
 Text Encoding
From the drop-down list, select the Text Encoding type.

Note: The Text Encoding types selected in the TRBOnet Server

and in the connected application must be the same to
avoid incorrect text display and incorrect data parsing.

 Message delimiter
From the drop-down list, select the type of delimiters in the data.

Note: The Message delimiter types selected in the TRBOnet

Server and in the connected application must be the same
to avoid incorrect text display and incorrect data parsing.

 Click OK to save settings and close the dialog box.

5.14.2 TCP/IP
To manage PCs running third-party applications:
• In the Configuration pane, under Data Sources, select TCP/IP.

• In the TCP/IP pane, click Add to add a TCP/IP connection.

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 • In the External Connection dialog box, specify the following parameters:
 Name
Enter a name for the TCP/IP connection.
 Mode
From the drop-down list, select the connection mode. The connection
mode depends on the type of the application installed on the connected
PC:
• Client
In this case, the application connects to TRBOnet Server which sends the
data to the application.
• Server
In this case, TRBOnet Server accepts connections from the application
and receives the data.
 Remote IP
Enter the IP address of the application server.

Note: Available only when the Server connection mode is

selected.

 Port
In the case of the Client connection mode, select the local port of the PC
with TRBOnet Server PC.
In the case of the Server connection mode, select the port of the PC where
the third-party application is installed.
 Text Encoding
From the drop-down list, select the Text Encoding type.

Note: The Text Encoding types selected in the TRBOnet Server

and in the connected application must be the same to
avoid incorrect text display and incorrect data parsing.

 Ignore similar messages

Select this option so that similar messages arriving during the specified
time period will be ignored.

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• During
Specify the time period, in minutes, so that similar messages that arrive
during this time period will be ignored.
• Do not consider the following substring
Enter a regular expression that will be used to filter messages upon
arriving and before being processed. For example, the following regular
expression \d{2}:\d{2}:\d{2} means that if a message contains a
substring like 11:01:54, then this substring will be dropped before
processing the message.

5.15 Modbus TCP

TRBOnet Server can receive and send data from/to Modbus hardware and interact
with Modbus data according to desired scenarios. There are two connection modes
between TRBOnet Server and Modbus hardware: Master and Slave.
To connect TRBOnet Server to Modbus hardware:
• In the Configuration pane, select Modbus TCP.

• In the Modbus TCP pane, click Add.

 From the Mode drop-down list, select the mode of connection.

• If the Slave mode is selected, specify the Local IP address of TRBOnet PC
and the Slave ID to assign to this PC.

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 Leave Behavior as Custom if this connection will be used for
Event/Alarm management.
• If the Master mode is selected, specify the Remote Address of the
Modbus device, which in turn will be running in the Slave mode.

5.16 Email Settings

TRBOnet Dispatch Console allows processing emails as follows:
1. Receive emails from email servers and forward them to a particular radio or
talk group (via a POP3 or IMAP server);
2. Send emails from radios to a particular email address (SMTP Server).

Note: Microsoft Exchange Server can be used as SMTP and POP3/IMAP

servers.

• In the Configuration pane, select Email.

• In the Email pane, select Enable Email Server.

5.16.1 Incoming Mail Server

The Incoming Mail Server is used to synchronize the Incoming Emails folder located
on a mail server with your local PC. If you are using a POP3 server, all incoming
emails can be downloaded from the mail server to the local PC to be then forwarded
as text messages to radios or talk groups.

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• In the Configuration pane, under Email, select Incoming Mail Server.

• In the Incoming Mail Server pane, specify the following incoming mail-
related parameters:
 Enable
Select this option to enable Incoming Mail Server.
 Server
Enter the server hostname or IP address.
 This server requires a secure connection (SSL)
Select this option to enable a secure connection. Note that a dedicated port
will be used to connect to the mail server via SSL.

Note: The port number will automatically change when you select
this option. For example, from 110 to 995 for POP3, and
from 143 to 993 for IMAP.

 Port
Enter the port number to be used for the connection.

Note: This box is populated automatically depending on the

selected protocol and whether a secure connection is
required.

 Protocol
From the drop-down list, select the protocol for the incoming mail server.

Note: The port number will automatically change as you change

the protocol.

 Check for new messages every X seconds

Enter the time interval to check for new email messages (60, by default).
 Connect using
Choose one of the following options:

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 • Anonymous access
Choose this option to use an anonymous access to the incoming mail
server.
• Windows authentication
Choose this option to connect via TRBOnet Service Windows Account, if
it is running under a specific account;
• Use login and password
Choose this option and specify the credentials for the mailbox:
 Login
Enter the incoming mail server login.
 Password
Enter the incoming mail server password.
 Check New Emails Now
Click this button to synchronize the Incoming Emails folder and check for
new emails.
5.16.2 Outgoing Mail Server
The SMTP Server is used to send emails from users to mail servers as well as
between mail servers to deliver emails to the final destination.
For example, the Administrator can enable email notifications from TRBOnet
Dispatch Console to particular email users when alarms occur on selected radios. In
this case, the radio sends an alarm to TRBOnet Server which in turn converts this
alarm to text and then forwards it as an email message to particular email addresses
(for example, to admin@yourcompany.com).
• In the Configuration pane, under Email, select Outgoing Mail Server.

• In the Outgoing Mail Server pane, specify the following outgoing mail-
related parameters:
 Enable
Select this option to enable Outgoing Mail Server.

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 Sender Email
Enter the email address to send emails to.
 SMTP server
Enter the server hostname or IP address of the SMTP server.
 This server requires a secure connection (SSL)
Select this option to enable a secure connection. Note that a dedicated port
will be used to connect to the mail server via SSL.

Note: The port number will automatically change when you select
this option. For example, from 25 to 465.

 SMTP server port

Enter the port number to be used for the connection.

Note: This box is populated automatically depending on whether

a secure connection is required.

 Connect using
Choose one of the following options:
• Anonymous access
Choose this option to use an anonymous access to the SMTP server.
• Windows authentication
Choose this option to connect via TRBOnet Service Windows Account, if
it is running under a specific account;
• Use SMTP user name and password
Choose this option and specify the credentials for the mailbox:
 User name
Enter the SMTP server user name.
 Password
Enter the SMTP server password.
 Type
From the drop-down list, select the SMPT login type.
 Send Test Message
Click this button to send a test message from the Sender Email address.

5.17 SMS Settings

TRBOnet Dispatch Console allows sending SMS notifications to a cell phone when
alarms and other events occur on selected radios (for example, DTMF commands
from radios, Telemetry, Radio State, and other events).
• In the Configuration pane, select SMS.
• In the SMS pane, select Enable SMS Server.
• In the Configuration pane, under SMS, select SMS.

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 • In the SMS pane, specify the following SMS-related parameters:
 Sender
Leave this box blank.
 Connection to GSM via
From the drop-down list, select the type of connection.
• Nokia mobile phone connected to TRBOnet Server PC
Select this item to send SMS notifications via a Nokia cell phone
connected to the TRBOnet Server PC.
• Cinterion BGS2T GSM Modem
Select this item if you are using a Cinterion BGS2T GSM Modem. In
addition, select the COM port the modem is connected to, and enter the
SIM Card Pin Code.
• Vianett service
Select this item to use an account on Vianett service.
For more details on Vianett service, see www.vianett.com
• SMS Broadcast
Select this item to use an account on SMS Broadcast service.
For more details on SMS Broadcast service, see
www.smsbroadcast.com.au
• Clickatell
Select this item to use an account on Clickatell service.
In addition to the Login and Password, you'll have to specify the API ID.
For more details on Clickatell service, see www.clickatell.com
 Login
Enter the login for the selected service account.
 Password
Enter the password for the selected service account.

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 Send Test MMS

Click this button to send a test MMS from the selected service account to a
recipient's phone number.

Note: This button is available when connected via Vianett service

only.

 Send Test SMS

click to send a test SMS from Vianett account to recipient phone number.

Note: This button is available when connected via Vianett, SMS

Broadcast, or Clickatell services.

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6 TRBOnet Dispatch Console
The key features of TRBOnet can be configured by the Administrator in TRBOnet
Dispatch Console after initial installation and configuration.

6.1 Connecting to Server

Launch TRBOnet Dispatch Console using the desktop or Start menu shortcut.
The default Administrator credentials are admin for the login and admin for the
password.

Connect to:
 Address
Enter the IP address of the TRBOnet Server to connect to.

Note: This is the Network interface parameter of TRBOnet Server

configured in section 5.4, Network Parameters (page 18).

 Port
Enter the local port of the TRBOnet Server PC to accept connections from
the Dispatch Console.

Note: This is the Command port parameter of TRBOnet Server

configured in section 5.4, Network Parameters (page 18).

Authentication:
 Method
From the drop-down list, select the Authentication method:
• TRBOnet Authentication
Select this method to log on as a User registered in the TRBOnet
Dispatch Console Users list.
• Windows Authentication
Select this method to log on using the PC name. The system
automatically shows the PC name as a User Name.

Note: The Windows user must be registered in the TRBOnet

Dispatch Console Users list.

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 User Name
Enter the User Name registered in the TRBOnet Dispatch Console Users list.
 Password
Enter the user password.
 Connect on startup
Select this option to launch the Dispatch Console without having to type
the User Name and Password every time. Use this option if you regularly
connect to the same TRBOnet Server and your workstation is in a secure
location.

6.2 Main Window Elements

When the TRBOnet Dispatch Console application is initially launched, the default
Dispatch Console window will be displayed with the Voice Dispatch tab being
active.

The main user interface elements are as follows:

1. Main menu
2. Radio list pane
3. Modules tab pane
4. Radio Interface pane
5. Activity Monitor panel
6. Quick Panels pane

Note: The look of the Dispatch Console windows may have been
customized for your specific operation.

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6.3 Main Menu
The TRBOnet Dispatch Console main menu allows the user to manage the main
Dispatch Console options. The main menu is located in the upper left corner of the
main window.
6.3.1 File

The File menu contains the following items:

• File > Connect to TRBOnet Server
Choose this menu item to connect to a different TRBOnet Server, or to use
different credentials for the current connection.
For more details, see section 6.1, Connecting to Server (page 94).
• File > Exit
Choose this menu item to exit TRBOnet Dispatch Console.
6.3.2 View

The View menu contains the following items:

• View > Show Navigation
Choose this menu item to toggle displaying the Navigation Tree.
• View > Show Modules
Choose this menu item and in the drop-down menu select/deselect the
modules to display.
• View > Configure PTT Boxes
Choose this menu item to configure the view of PTT boxes.

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In the Configure Voice Boxes dialog box, specify the following PTT box
parameters:
 Type
In this column, the box type (for example, Channel or Group) is displayed.
 Name
Enter a name for the selected box. This name will be displayed in the title of
the PTT box.
 View Mode
From the drop-down list, select the view mode:
• Invisible
Select this mode so that the PTT box will not be displayed.
• Normal
Select this mode so that the PTT box will be displayed in Normal view
mode:

• Minimized
Select this mode so that the PTT box will be displayed in Minimized view
mode:

Note: Hover the mouse pointer over the Minimized PTT box to
view the PTT box in the Normal view mode.

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  Available Calls
From the drop-down list, select available Call Types for the PTT box:
Create virtual channel boxes
 To create a virtual PTT box, click the Create link in the lower-left corner of
the Configure Voice Boxes the dialog box.

In the Virtual Channel dialog box, specify the following virtual channel
parameters:
 Name
Select this option and enter a name for the virtual channel.
 Choose a Call Type for the channel.
 Call Target
(available only when Group Call or Private Call is selected as the Call Type)
Choose Select by Dispatcher to allow the dispatcher to select a Call Target.
Or, choose Selected from list and from the list below select the desired
group (if the Group Call type is chosen) or individual radio (if the Private
Call type is chosen).
 Execute call on channels
(available only when All Call or Group Call is selected as the Call Type)
Choose Execute call on all available channels,
or Execute call only on selected channels and in the list below select the
available channels.
• View > Configure Active Calls panel
Choose this menu item to configure call types and advanced settings for the
Active Calls panel. This menu item is available if View > Show Active Calls
Panel is selected.

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• Call Types
In this tab, you can select which call types to display in the Active Calls panel:

• Advanced
In this tab, you can set following options:
 Show Visible Channels
Select this option to display Visible channels in the Active Calls panel.
 Show Hidden Channels
Select this option to display Hidden channels in the Active Calls panel.

Note: For the visibility of channels, see Configure PTT boxes,

View Mode.

 Show Requests to Call

Select this option to display Requests to call in the Active Calls panel.

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  Show Missed Calls
Select this option to display Missed calls in the Active Calls panel.
• Display Time
Set the duration of displaying Missed calls.
The Active Calls panel is displayed in the upper part of the Dispatch Console:

• View > Customize Hot Keys

Choose this menu item to configure hot keys for the actions on the selected
channels.

 To configure hotkey PTT actions to the PTT boxes, click the

Show all PTT boxes link, double-click the desired PTT box(es) to apply the
changes, then assign a hotkey or a combination of hotkeys.
 To configure specific non-PTT actions to PTT boxes (for example, mute
channels or set default PTT channels), click the Create link to make the
changes:

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In the Action dialog box that appears, specify the following parameters:
• HotKey
Click the Configure button and on the keyboard, press the key or key
combination you want to assign as a hot key for the selected action.
• Caption
Enter a caption that will be displayed in the Dispatch Console.
• Action
From the drop-down list, select the desired action:
 Default PTT channel
Selected PTT box functions as a default PTT channel.
 Mute channels
This action mutes selected PTT boxes.
 Unmute channels
This action unmutes selected PTT boxes.
 Voice from channels
This action mutes voice from all PTT boxes except for selected one(s).
 Terminate All Transmissions
This action terminates all transmissions for selected PTT boxes.
• Channels
In the list below, select PTT boxes to assign the actions specified above.
 To enable displaying the configured hot keys in the Dispatch Console,
select the Show actions panel option.
All the hot keys you have configured are displayed in the upper part of the Dispatch
Console:

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 • View > Add Radio Interface Tab
Choose this menu item to add a new Radio Interface tab to the Radio Interface
pane.

 In the Configure Voice Boxes dialog box, specify the following PTT box
parameters for the new radio interface:
• Name
Enter a name for the radio interface.
Other parameters can be configured in the same way as when Configuring
PTT Boxes.
The user can switch between Radio Interfaces by clicking on the tab bar in the upper
part of the Radio Interface pane.

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• View > Delete Radio Interface Tab

Choose this menu item to delete the Radio Interface tab currently selected in
the Radio Interface pane.

Note: The default Radio Interface tabs can't be deleted.

• View > Show Channel Selector Box

Select this menu item to display a separate PTT box that allows selecting a
channel.

Click the arrow of the drop-down list and select the channel for this PTT box.
• View > Show Call Type Buttons
Select this menu item to display the Call Type buttons in PTT boxes.

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 • View > Show Keypad Panel
Select this menu item to display the Keypad panel in PTT boxes.

Note: The Keypad panel will be displayed only when the Num
button is pressed in the Call Type Buttons panel.

• View > Audio Message Library

Choose this menu item to add configured Voice Messages to the Queued
Messages panel. For how to configure Voice Message settings, see Tasks,
Voice Message.

 In the Saved Audio Files dialog box, specify the following parameters:
• Filename
The name of the message displayed in the Queued Messages panel.
• Description
Enter a description for the Voice Message.
• Severity
From the drop-down list, select the severity level (Information, Alarm, or
Warning).
• Hot Key
Click the Hot Key button and press the key or key combination you want
to assign as a hot key for the selected Voice Message box.

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• Visibility
From the drop-down list, select how to display the selected Voice
Message box:
 Hidden
Hide the Voice Message box.
 Button
Display the Voice Message as a button (1).
 Link
Display the Voice Message as a link (2).

• View > Extended PTT boxes

Select this menu item to display PTT boxes as shown:

• View > Large PTT boxes

Select this menu item to display PTT boxes as shown:

• View > Medium PTT boxes

Select this menu item to display PTT boxes as shown:

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 • View > Small PTT boxes
Select this menu item to display PTT boxes as shown:

• View > Custom PTT boxes >

Select Custom PTT boxes 1 to display PTT boxes as shown:

Select Custom PTT boxes 2 to display PTT boxes as shown:

• View > Show Active Calls Panel

Select this menu item to display the Active Calls panel in the Dispatch Console.
See also Configuring Active Calls panel.
• View > Show Quick Commands Panel
Select this menu item to display the Quick Commands panel in the Dispatch
Console.
• View > Show Queued Messages Panel
Select this menu item to display the Queued Messages panel in the Dispatch
Console.
• View > Show Cross Patch Panel
Select this menu item to display the Cross Patch panel in the Dispatch Console.
• View > Telephony Tab
Select this menu item to display the Telephony tab in the Radio Interface pane.
• View > Show Extended Messages Tab
Select this menu item to display the Extended Messages tab in the Radio
Interface pane.
• View > Show Radios Tab
Select this menu item to display the Radios tab in the Radio Interface pane.
The Extended Messages and Radios tabs appear on the top of the Calls pane:

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6.3.3 Map
• Select Location Tracking (1) in the Navigation pane to enable Map Options:
• Click the Map menu (2).

The Map menu contains the following items:

• Map > Select Active Map

Click this menu item to select the map to display in the Dispatch Console.

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  Enter the Caption of the map that will be displayed in the Dispatch
Console.
 In the list of Available Maps, choose the map to be displayed.
 You can also add a custom map using the URL.
Click the Add button.

• Enter the Name for the new map.

• Enter the URL, as shown in the example.
 Z
Enter the zoom value for the map.
 X
Enter the latitude coordinate (X-direction).
 Y
Enter the longitude coordinate (Y-direction).
• Map > Save Online Map Data
Click this menu item to save your current map region.

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In the dialog box, specify the following parameters:

 Expire tiles days
Enter the time the saved offline map will be stored before it is automatically
updated.
 Redownload all tiles
Select this option to re-download the map tiles before saving to your PC.
 Zoom level
Move the slider from left to right to increase the detail level of the map.
 Show tiles preview
Select this option to show how the map is divided into tiles.
 Show tiles progress
Select this option to show the progress bar while the online map is being
saved.
 Click Start and wait for the system to save the files. This may take several
minutes.
• Map > Map Content
Click this menu item to specify the folder and settings to store the map data.

In the Online Map dialog box, specify the following settings:

 Cache folder
Click Change and locate the folder on the PC where you wish to store the
map data.
 Update
Enter the update interval for the map data stored in the specified Cache
folder.

Note: The value 0 means that the map data won't be updated.

 Map Type
From the drop-down list, select the map type. For more details on the maps
used in TRBOnet Dispatch Console, see section 6.3.3.1, Map Types
(page 109).
6.3.3.1 Map Types
Online maps:
 OpenStreetMap – free online maps. Includes MAPNIK, CYCLE,
TRANSPORT, and LANDSCAPE subtypes. For more details on

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 OpenStreetMaps, visit the official the website:
http://www.openstreetmap.org
 Microsoft BING – commercial maps from Microsoft. Includes
BING_ROAD, BING_AREA, and BING_HYBRID subtypes. A user may use
BING maps for 90 days and then they must get a Basic Key. Visit
http://msdn.microsoft.com/en-us/library/ff428642.aspx to get a Basic Key.
Offline Maps:
 TRBOmap – internal map-making resource. A user can customize a part of
online maps according to requirements. For more details on map
calibration, read the following article at:
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;ItemID=27.
 TMap – internal map-making resource. A user can create an offline copy of
online maps for selected regions according to requirements. A user can
create a map from any picture via the TRBOnet Map Edit application.
Click Start > All Programs > Neocom Software > TRBOnet Map Edit
For more details on map calibration, read the following article at:
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;ItemID=28.
 Beacon 2D – two-dimension offline map for Indoor positioning. A user can
create maps using the Beacon2DMapGenerator tool. To get
Beacon2DMapGenerator, contact your local TRBOnet dealer.
 Beacon 3D – three-dimension map for Indoor positioning. A user can use
any DirectX file as a map.
• Map > Print
Click this menu item to print the map region currently displayed in the Map
pane.
• Map > Geocoding
Click this menu item to configure geocoding servers in the Dispatch Console.

 Load data from the TRBOnet server if local one is unachievable

Select this option to allow the Dispatch Console to receive GPS data from
the TRBOnet Server PC.
 For other settings, see section 5.8.1.1, Configuring Geocoding Servers
(page 27).
• Map > Open New Map in Tab
Click this menu item to add a new map tab to the Map pane.

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 Map Type
From the drop-down list, select the map type.
 Caption
Enter a caption for the new map tab.
 For other settings, see Selecting Active Map.
Once you have clicked OK, the new tab will appear in the Map pane:

• Map > Open New Map in Window

Click this menu item to create a new map window with the specified map.
 For required settings, see Selecting Active Map
Once you have clicked OK, the new Map window will appear:

• Map > Google Earth

Click this menu item to open the Google Earth application.

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 Note: Google Earth must be previously installed on the PC. For
more details, see the following article at
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;Ite
mID=79.

• Map > Delete Routes on Google Earth

Click this menu item delete all routes from Google Earth.
• Map > Show Radios on Google Earth
Click this menu item and in the drop-down menu select which radios to
display on Google Earth.
6.3.4 Tools

The Tools menu contains the following items:

• Tools > Event Viewer in Window
Click this menu item to open the Event Viewer in a new window.

• Tools > Recent Calls/Events in Window

Click this menu item to open Recent Calls/Events in a new window.

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 Click Playback to play back the selected call.

 Click Save to save the selected call as an audio file.
In the 'Save As' dialog box, locate the folder where you want to save the
audio file, specify the file name, and from the drop-down 'Save as type' list,
select the format (*.wav or *.tna) for the audio file.
 Click Add Note to add a note to the selected call.

• Enter the text of the note in the text box.

• You can extend the form of a note by clicking the Add Extension link
and adding new fields and their possible values to the form.
• Tools > Job Ticketing Monitoring
Click this menu item to open the window that visually represents the job
tickets created by dispatchers and assigned to radios.

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 In this window, you can perform the following actions:
 Select a time period for which to display Job Ticketing data.
 Monitor tickets created by dispatchers.
 Monitor tickets assigned to radios.
All data are shown in the form of status diagrams.
• Tools > Radios in Window
Click this menu item to open a new window that displays the radios present in
the system.

In this window, you can make radio calls, send text messages. In addition, you
can select to display radios by groups and statuses.
• Tools > Telephony in Window
Click this menu item to open a new window that displays the Telephony
system present in the system.

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In this window, you can make and receive telephone calls.

• Tools > Telemetry Monitoring
Click this menu item to open the window that displays configured telemetry
profiles for the radios.

 From the Show drop-down list, select the Telemetry profile to display.
See also section 6.4.8, Telemetry (page 195).
• Tools > Text Messages in Window
Click this menu item to open a new window to manage text messages.

In this window, you can perform the following tasks:

 View sent messages in the upper-right pane.
 Select online dispatchers and radio groups in the left pane, or by clicking
the ellipsis (…) button in the lower-right pane.

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  Type messages in the text box in the lower-right pane.
 Send messages by clicking the Send button in the lower-right pane.
• Tools > Routes in Window
Click this menu item to open a new window to manage routes.
For more details on Route Management configuration, see section 6.8, Guard
Tour / Route Management (page 292).
• Tools > Camera in Window
Click this menu item to open a new window with a camera view.

In this window, the selected camera view will be shown.

 Camera
From the drop-down list, select a camera that is connected to TRBOnet
Dispatch Console.
 Size
From the drop-down list, select either Fit to Window so that the video will
automatically be stretched/shrunk to fit the window, or Original to retain
the original video size, regardless of the window size.
See also section 6.4.6, IP Cameras (page 188).
• Tools > Reset All GPS Triggers
Choose this menu item to stop/start GPS triggers on all radios.
• Tools > Terminate All Transmissions
Click this menu item to terminate all voice sessions.
This action is a "hard" request to stop all "hung" transmissions in the TRBOnet
software. If a radio communication session is not allowed to be interrupted on
a repeater or base station, it will only be stopped for the TRBOnet software.
6.3.4.1 Options
• On the Tools menu, click Options.

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Sound
 In the Options dialog box, click the Sound tab.
• Use Sound Notifications
Select this option to enable sound notifications in the Dispatch Console.
• Select the event in the list and specify the sound.
• From the Sound drop-down list, select ether 'Sound by default' to play
default sound, or 'Disabled' to disable sound notification for the event.

• Click to listen to the sound notification for the selected event.

• Click Select and browse for the sound file on your PC.
 Alarm of Emergency Call duration
Enter the time value, in seconds, for the duration of the alarm tone when
an emergency call is received.

Map
 In the Options dialog box, click the Map tab.

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 • Map refresh interval
Enter the time period, in seconds, to update map data.
• Show the directions of motion
Select this option to display a direction of motion for map objects.
• Show names of objects
Select this option to display object names on the map.
• Show PTT on map
Select this option to allow the dispatcher to make private calls by
clicking a corresponding radio icon on the map.
• Select the image size
From the drop-down list, select the size of a radio icon.
• Select the default image type
From the drop-down list, select the default image type of a radio icon.
• Path to Google Earth exe file
Click the ellipsis (…) button and specify the location of the Google Earth
exe file on your PC.

Coverage Map
TRBOnet Dispatch Console allows displaying RSSI levels on a map. The RSSI is a
received signal strength indicator. It measures the power level of the signal at a
radio's receiver. The RSSI maps can be used by radio system engineers to plan a
further extension of their radio networks.
 In the Options dialog box, click the Coverage Map tab.

• Draw in Dots
For a more detailed data view, choose this option to display on the map,
dots of RSSI levels representing coordinate points.

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• Draw Coverage Zone

For a less detailed view, choose this option to configure and display on
the map, RSSI zones of average RSSI levels using GPS coordinates.
 RSSI Zone Size
Enter the size of the RSSI zone within which RSSI levels will be
averaged.

• Click Add to add a new RSSI level.

 Value
Enter the minimum level for the signal range (for example, -65 means
-65 and higher).
 Description
Enter a name of the RSSI level to display in the system.
 Color
Pick a color for the RSSI indicator on the map.
To view RSSI Levels on the map, click the Location Tracking tab in the
Navigation pane and on the Map pane's toolbar, click Coverage Map. Then
set the Start Date and End Date to display RSSI data.

Hardware
 In the Options dialog box, click the Hardware tab.

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 • Use external hardware
Select this option to use external hardware devices, for example, mic
connectors.
 Serial port
From the drop-down list, select the COM port the device is connected
to.
 TRBOnet footswitch
Select this option to use the TRBOnet foot pedal as a PTT button.
• Use signaling device
Select this option to use an external signaling device.
 Serial port
From the drop-down list, select the COM port the signaling device is
connected to.
• Click Configure and specify the duration of a signal and which call types
to include in signaling.

The USB Devices table displays the connected USB devices

(Type/Name/Description).
• Click the Add link, and from the pull-down menu select the type of the
USB device with a PTT button connected to the PC (HID, DirectX, or
TIPRO).
• In the dialog that opens, specify the desired parameters and click OK.

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• First VoIP port

Enter the number of the first VoIP port for audio communications (4022,
by default). Each additional Dispatch Console will create a connection on
the next port number.
• First IP Camera port
Enter the number of the first IP Camera port for video communications
(13152, by default). Each additional Dispatch Console will create a
connection on the next port number.
• Use proxy server
Select this option to enable Proxy Server service in TRBOnet Dispatch
Console to access the Internet.
A proxy server can be used when a user's computer cannot be
connected directly to the Internet, but there is another computer with
Internet access in the network.
 Click the Configure link to specify the alternative server settings.

Advanced
 In the Options dialog box, click the Advanced tab.

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 Configuration Scope
 Per machine
Choose this option to store settings in a common place for all dispatchers
of the Dispatch Console.
 Per user
Choose this option to store settings for each dispatcher separately if they
are using different Windows user accounts.
PTT Options
 Tone and PTT when using external PTT device
Select this option to enable Alert Tone for all subscribers on a channel when
the dispatcher presses the PTT button on an PTT external device.
 Use Record Mode with external PTT
Select this option to record all voice transmissions from external PTT
devices (Palm mics, Footswitches, and other devices).
 Suggest Queued Message when channel is busy or subscriber radio is
offline
Select this option to record a Queued Voice Message when a radio channel
is busy or subscriber is offline.
 Enable Short Press PTT
Select this option to start and finish voice calls by a short press of the PTT
rather than holding the PTT down until the end of a voice call.
 Use 'Space' key to press PTT
Select this option to use a hot key for the PTT. Click the Configure link and
on the keyboard, press the key you want to assign as a hot key for the PTT
button.
Voice Options
 Mute other dispatchers
Select this option to mute all other dispatchers voice transmissions.
 Mute radio-to-radio private calls
Select this option to mute all private calls on the channel.
 Mute all channels when transmitting or recording audio
Select to mute all channels when the dispatcher transmits or records audio.
 Automatically set channel to Solo when transmitting audio
Select this option to mute other channels when transmitting audio.
 Automatically unmute channel when transmitting audio
Select this option to automatically unmute a channel when transmitting
through this channel.

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View Options
 Customize the automatic subscriber name pattern
Select this option and click the Configure link to set a custom alias for a
radio in the list of subscribers. Once the changes are made, selecting this
check box will cause a change to the radios in the Radio list pane (upper left
pane of the Main Interface screen).

• Radio display name

Click the ellipsis (…) button and in the Format dialog box pick the fields
to display for a radio.

• Allocated radio display name

Click the ellipsis (…) button and in the Format dialog box pick the fields
to display for an allocated (taken) radio.
• Allocated radio display name
(the owner has more than one radio)
Click the ellipsis (…) button and in the Format dialog box pick the fields
to display for an allocated (taken) radio in case when a user has more
than one radio.
• Click Defaults to set default settings for radio display.
 Show extended notes
Select this option to enable Extended Notes in the Dispatch Console.
The Extended Notes feature is intended to add predefined Extended Notes
templates, the same as for Extended Messages, for the selected calls and
events.

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 For example, a Taxi Dispatcher needs to check clients' calls response period
for the company internal monitoring of the employees. They can add a
predefined template and check the time period. All Extended Notes are
displayed in the Ext. Note column in the Recent Calls/Events tab:

Click the Extended Notes button (1) to fill the template;

Click the View button (2) to see the Extended Note.
 Show confirmation dialogs
Select this option to enable confirmation dialogs for dispatcher actions. For
example, when sending a configured Voice Message from the Dispatch
Console, the following confirmation dialog box will appear:

 Enable a pop-up window to display incoming Text Message

Select this option so that incoming Text Messages will pop up over the
application window.

 Enable a pop-up window to display incoming Request to Talk

Select this option so that incoming Request to Talk messages will pop up
over the application window.

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 Close button minimizes application

Select this option so that clicking the Close button will minimize the
Dispatch Console rather than close it.
 Minimize button minimizes to Voice Bar
Select this option so that once you click the Minimize button you will see
only the Voice Bar displayed at the top of the PC's screen.
 Queue all incoming telephone calls
Select this option so that when the telephone line is busy, incoming calls
will be queued rather than rejected.
 Max items in "Recent calls/Events"
Enter the maximum number of items to display in the Recent calls/Events
pane.
 Measurement system
From the drop-down list, select either the Metric or the US unit system.
 Coordinate system
From the drop-down list, select the coordinate system to be used.
• On Map
Select this option to display coordinates on the map.

Audio
 In the Options dialog box, click the Audio tab.

Default audio devices

 Recorder
From the drop-down list, select the recording device the microphone is
connected to.

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  Player
From the drop-down list, select the audio device to play incoming voice
messages and playback voice recordings in the Dispatch Console.

Note: If TRBOnet Dispatch Console is running on the same PC

with TRBOnet Server connected to control stations via
programming cable and sound card, the playback and
recorder devices cannot be the same for TRBOnet Dispatch
Console and TRBOnet Server.

 Customize Selected channel speakers and volume parameters.

 Customize Unselected channel speakers and volume parameters. This
option is intended for radio channels which are not selected in Dispatch
Console.
 Customize Intercom speakers and volume parameters. This option is
intended for Intercom Voice session between the dispatchers.
 Customize System sounds speakers and volume parameters.
For the list of system sounds, see section Sound (page 117).
 Customize SIP Interconnect speakers and volume parameters. This option
is intended for SIP calls.

Alarm
 In the Options dialog box, click the Alarm tab.

 Always show radio on map

Select this option so that radios in alarm mode will always be displayed on
the map.

Note: When this option is selected, you cannot disable the display
of radios in alarm mode.

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 Display camera in separate window

Select this option so that when a radio is in alarm mode, a window will
open with the camera associated with the radio.
 Display radio in separate window
Select this option to display a radio in alarm mode on the selected map in a
separate window.
• Map
This field displays the map name. Click the Select map link and specify
the map on which to display a radio in alarm mode.
6.3.4.2 Exporting/Importing Options
A dispatcher can export custom Dispatch Console settings (Volume level, UI view,
hotkeys configuration, and other settings) as a .config file and save it to the local PC
or to a selected external device.
• Click Tools > Export Options and save the file to the specified location.
If you want to apply settings from a different TRBOnet Dispatch Console:
• Click Tools > Import Settings and browse for the .config file with the desired
settings.
6.3.4.3 Setting Language
• On the Tools menu, click Set Language

 From the drop-down list, select the desired language and click OK.
The changes will apply after you restart the Dispatch Console.
6.3.4.4 Changing Password
• On the Tools menu, click Change Password

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  In the Old password box, enter your current password.
 In the New password box, enter the new password.
 In the Repeat password box, enter the new password again.
 Click OK.
6.3.5 Help
• Help > Send Feedback
Click this menu item to send your feedback to Neocom Software, either
through E-mail, or online via the site.
• Help > Save System Logs
Click this menu item to save the logs as a .zip file. This .zip file can then be sent
to Neocom support.
• Help > About
Click this menu item to see the About dialog displaying information about
TRBOnet Enterprise (applied license, version, build date, and other relevant
information).

6.4 Administration
Click the Administration tab to set system elements and options.
Click the Administration tab (1), and see the full system information on the Server
(2) pane:

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6.4.1 Database
Go to Administration (1), Database (2) to see the full overview of the database:

In the Database pane, the administrator can restore and back up the database and
audio recordings.
For more details on backups, see Appendix D: Backing up and Restoring Database
and Audio Recordings (page 333).
6.4.2 Radio Systems
All radio systems registered in the Server are represented on the Radio Systems
pane.
Go to Administration (1), Radio Systems (2) to see the system parameters:

The administrator is able to see the following radio system parameters in the table:
• System Type - the type of the system.
• System ID - a unique System Identifier configured in TRBOnet Server
configuration for repeater or control stations in the system.

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 • Caption – the caption of the system.
6.4.2.1 Radio System Properties
To see the radio system properties, do the following:
• Select a radio system in the list and click the Properties button (1);
or,
double-click the radio system in the list;
or,
click the corresponding element at the bottom of the Dispatch Console
window, and choose Properties (2).

The administrator is able to see Active and Inactive registered systems. In case you
have more than 10 registered systems, systems are grouped and can be seen in the
drop-down list.
Common information for all system elements is listed below:
Description tab
On the Description tab, you can see the general info:

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• System Type
The system type for a repeater/control station (in Digital or Analogue mode).
For more details on the systems, see section 3.2, MOTOTRBO Radio Systems
(page 4).
• System ID
The Unique System Identifier configured in TRBOnet Server for a repeater or
control stations in the system.
• Caption
Enter the system name.
Channels tab
On the Channels tab, you can see System Element properties:

• Click the Properties button to see the channel additional data:

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  ID
Default registration number (manufacturer’s number);
 Name
System element’s name in the system;
 Type
System type for a repeater/control station (in Digital or Analogue mode).
 Mode
System type for a repeater/connection mode for a control station.
For details on the control station modes, see section 5.9.3.1, Control Station
Connection Modes (page 36).
 Connected
• Serial number
Default system element’s serial number (manufacturer’s number).
• Firmware Version
Current system element’s firmware version.
• Click the Reset button to test the connection to the system element.

Note: For a repeater, clicking the Reset button reconnects the

repeater.
For a control station, clicking the Reset button reloads the
radio.

Talk groups tab (for repeaters only)

 On the Talk groups tab, you can see selected Talk group info:

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 Specify available Talk groups for the system element in the list of created
Talk groups.
Selected Talk groups are available on the Radio tab in the system element
box in the drop-down list:

Note: Close TRBOnet Server before applying the system element

settings.

Volume tab (for repeaters only)

 On the Volume tab, you can see Volume settings for the repeater:

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 • Specify the RX and TX volume levels for the Repeater using a volume
control slider.
• Click the Reset link to set default volume level for RX or TX.
• Configure system volume
Select this option to save default volume settings for Voice transmissions
from the selected Repeater.
Transmits tab
• On the Transmits tab, you can see the information about audio and data
transmissions:

 Record audio
Select this option to enable audio recordings for the selected repeater.
 Manage Audio by DTMF
Select this option to manage audio on the selected channel by specified
DTMF tones.
• Mute channel
Enter a DTMF sequence to be used to mute the selected channel.

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• Unmute channel
Enter a DTMF sequence to be used to unmute the selected channel.
6.4.3 System Bridging
TRBOnet Dispatch Console provides the System Bridging function. System Bridging
allows configuring the network to redirect calls.
Administrator can create two types of System Bridging:
1. System Bridging for Master stations – allows connecting all types of Radios
(analogue and digital radios, supports IP Site Connect, Capacity Plus, Linked
Capacity Plus and Connect Plus modes).
2. System Bridging for repeaters - allows connecting only the repeaters in the
IP Site Connect mode.
Go to Administration (1), System Bridging (2) to add System Bridging to the
system:

• Click the Add button (3) to add a Cross Patch.

From the drop-down menu, select the System Bridging type.
Radio System Bridging

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  Name
Specify a name for System Bridging to display in Radio Interface.
 Work mode
Select the work mode from the drop-down list. For more details on System
Bridging types, see 6.4.3.1, System Bridging Types (page 137).
 PTT Button
set PTT on the System Bridging interface to be able to transmit voice or do
not set only to hear the voice from other channels. There are 3 options
available:
• Enable when a Bridge enabled
• Always Enabled
• Invisible
 On the Channels tab, click the Add button (1) to add a channel to the list.
 In the Radio System column, select a radio channel from the drop-down
list (2).
 In the Group column, select available group for the radio channel (3).
 In the Mode column, select a mode for the radio channel (4).
• Always
Enables System Bridging always, regardless of the radio status
(online/offline).
• By Radio
Enables System Bridging on a selected channel when there are online
radios capable to receive voice calls from the selected group.
 On the Parameters tab, specify call types for System Bridging:

 Select call types to use in System Bridging mode.

 Click OK to add System Bridging for the radio channels.
The System Bridges are displayed on the Cross Patch panel of the Radio
Interface pane:

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6.4.3.1 System Bridging Types

1. Channels redirect the calls to each other
This is the most common type of System Bridging when data exchanges
between the channels set in the System Bridging settings. Thus, there is a
common channel for all the subscribers of the specified control stations:
To create this mode of System Bridging, add a System Bridging and set the
Work Mode as Channels redirect the calls to each other.

Voice Call via System Bridging

Analogue MOTOTRBO
Radio Capacity Plus
network
Analogue Capacity Plus
Control Station Control Station
Voice Call via System
Voice Call via System

TRBOnet
Bridging
Bridging

System
Bridging

Digital IP Site Connect

Control Station Control Station

Voice Call via System Bridging MOTOTRBO IP

Digital Radio
Site Connect
network

2. A channel redirects calls to many channels

Voice Call via System Bridging

Radio network
2

Control Station

TRBOnet
System
Bridging
Radio network Control Station
1

Voice Call via System Bridging

Control Station

Radio network
N

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 To create this type of System Bridging, add a System Bridging and set the
Work Mode as A Channel redirects calls to many Channels.
3. Many channels redirect calls to one channel

Voice Call via System Bridging

Radio network
2

Control Station

TRBOnet
System
Bridging
Control Station Radio network
1

Control Station

Voice Call via System Bridging

Radio network
N

To create this type of System Bridging, add a System Bridging and set the
Work Mode as Many Channels redirect the calls to one Channel.
Binary Patch (for IP Site Connect only)

• Name
Specify a name for the Binary Patch to display in Radio Interface.
• Rules
Specify the rules for System Bridging to redirect calls.
 Check Voice/Data to transmit on the selected slot.
 Select available Call types.
 Select available Groups for System Bridging from the drop-down list.
 Select available Repeaters to redirect calls in System Bridging from the
drop-down list.
The Binary Patches are displayed on the Cross Patch panel of the Radio Interface
pane:

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Note: System Bridging can also be created by drag and drop of

the PTT boxes in Radio Interface. It is a temporary System
Bridging; it will be deleted after reconnecting to TRBOnet
Server or exiting TRBOnet Dispatch Console.

6.4.4 Telephony
Click Administration (1), and then Telephony (2) to configure incoming and
outgoing SIP calls:

6.4.4.1 Radio Calls Configuration

Click the Configure button (3) to set radio call configuration parameters:

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 • Allow subscribers to make outgoing calls
Select this option to enable outgoing phone calls from the radio subscribers.
• Allow to use DTMF
Select this option to allow radio subscribers to dial the phone number as a
sequence of DTMF tones.
• Allow to use Text Messages
Select this option to allow radio subscribers to initialize phone calls via sending
TMS messages with a specified prefix to the dispatcher.
 Prefix
Enter the standard prefix for a text message.
• Play the incoming call tone on the radio
Select the mode for playing the incoming call tone on the radio that initiates a
call.
 After the called party answers the call
When a radio initiates a phone call to a subscriber via DTMF tones or a TMS
message, the incoming call tone will be played on the radio after the called
party answers the call.
 Immediately
When a radio initiates a phone call to a subscriber via DTMF tones or a TMS
message, the incoming call tone will be played on the radio immediately
that is without waiting for the called party to answer the call.
• Initialize call to radio
Select the option how to start a call on a radio.
 Start transmission
Select to start a call to a radio automatically.
 Send ring tone
Select to play a ring tone until the radio user presses the PTT.
• Initialize call timeout
Specify a timeout that defines how long to attempt to connect to the called
party.

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• Execute Check Radio before call

Select this option to execute a Check Radio command before placing a call.
• Send text message if cannot establish call
Select this option to send a text message to the radio when the channel is
busy and a phone call cannot be established.
• Play tone when PTT changed
Select this option so that the phone will sound a tone when the remote radio's
PTT is pressed or released.
• DTMF Access Code
Set the value to that configured for the radios as Access Code in
MOTOTRBO CPS (see Appendix E: SIP Setup for Motorola Phone System,
section Programming Radios).
• DTMF Deaccess Code
Set the value to that configured for the radios as Deaccess Code in
MOTOTRBO CPS (see Appendix E: SIP Setup for Motorola Phone System,
section Programming Radios).
6.4.4.2 Incoming Calls Configuration
Click the Configure button (4) to set incoming call configuration parameters:

• Call to Dispatch Center

Select the mode for handling incoming calls made to the dispatcher.
 Decline calls
All incoming phone calls will be declined.
 Open voice menu
When an incoming call arrives, the subscriber will hear Voice menu
commands.
 Redirect to dispatchers
All incoming voice calls will be redirected to all dispatchers of the Dispatch
center and any free dispatcher will answer the phone call.

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 • Call to external number
Select the mode for handling incoming calls made from unregistered
subscribers.
 Decline Calls
Select this option to decline all phone calls from unregistered subscribers.
 Use number as Radio ID
Select this option so that the system will use unregistered numbers as a
Radio ID and start a Private Call.
 Use number as Internal
Select this option to allow the system to read unregistered numbers
according to Voice Menu rules.
Extension numbers (Voice menu)
• Start call automatically
Select this option to search for the number in the Extensions table
automatically. When this option is disabled, the subscriber must dial the
number according to the following example: 0(phone number)#. The
character # is used to search for the phone number in the table.
• Max. number length
Specify the maximum number of characters allowed in a phone number.
• Accept Code
Specify the character that will be used to finish dialing the number.
All available numbers are listed in the table below.
• Click the Add link to add a number to the table.
To add a static number
 Choose Static number.

 Number
Enter a phone number to add to the table (contact list).
 Call Type
Select the call type from the drop-down list.
• Call Dispatcher
Select this type to make a phone call to the dispatcher.

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• Call Radio
Select this type to make a phone call to the selected radio.
• Call Group
Select this type to make a phone call to the selected group.
 Channel
Select the channel to make a group phone call through (available for Group
Calls only).
 Dispatcher/Radio/Group
Select the dispatcher, radio, or group depending on what you have selected
in the Call Type box.
To add a dynamic number
 Choose Dynamic number.

 Prefix
Specify a prefix to type in on the keyboard.
 Call Type
Select the call type from the drop-down list.
• Call Radio
Select this type to make a phone call to a radio.
• Call Group
Select this type to make a phone call to a group.
• Call Phone
Select this type to make a phone call to a telephone.
 Channel
Select the channel to make a group phone call through (available for Group
Calls only).

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6.4.4.3 Ring Tones Configuration
To configure ring tones, click the Configure button (5):

On the Active Line (Inactive Line) tab:

• Click a corresponding link in the Ring Tone column, and from the pull-down
menu, select either Set Default, Set Custom, or Disable.
If you select Custom, in the dialog box that opens, browse for the audio file on
the local PC and click Open.
• Click a Play link in the Action column to play back the corresponding ring
tone.
On the Hold Line tab:

• Remind after
Enter the timeout, in seconds, that will be used for playing the reminder tone
when a call is on Hold.
• Ring Tone
Specify the reminder tone to be played when a call is on Hold.

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6.4.4.4 Adding SIP Extensions

Click Administration (1), Telephony (2), Extensions (3), Add > SIP Phone (4)

In the Phone User dialog box, specify the following parameters:

• SIP ID
Enter the SIP ID that will be used by the phone user.
• SIP Name
Enter the SIP user name that will be used by the phone user.
• Caption
Enter the caption to be displayed for the phone user.
• Password
Enter the password for the phone user to be authenticated by the telephone
system.
• Password (repeat)
Enter the password again.

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6.4.5 Tasks
Go to Administration (1), Tasks (2) to see the list of the tasks created in the system:

Note: After you have created a task you need to enable it. Just select the
check box (3) beside the task you want to enable.

6.4.5.1 Dispatcher Presence Control

When enabled, this feature checks the presence of dispatchers and sends
notifications to interested parties if the specified dispatchers are not present in the
system.
• Click Tasks (1), and double-click Dispatcher Presence Control (2) in the Tasks
pane.

• In the Dispatcher Presence Control dialog box, specify the following options:

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 Presence timeout
Enter the time period, in minutes, that will be used as a timeout to check for
the presence of dispatchers.
 Reminder time
Enter the time period, in seconds, that will be used to show a reminder
pop-up dialog before the planned time of performing the check. When the
reminder appears on top of the screen, the dispatcher must click the round
button in the center to confirm their presence in the system.
 All Dispatchers
Choose this option button so that all dispatchers will be checked for
presence.
 Selected Dispatchers
Choose this option button so that only selected dispatchers will be checked
for presence.
• Dispatchers
In the drop-down list, select the dispatchers.
 Notifications
Click this link to select who will receive the appropriate notifications. The
recipients may include dispatchers, Email groups, SMS groups, radios, and
radio groups.
6.4.5.2 Agenda
The Agenda is used to automatically send predefined messages to the radios. It may
be used when you have any software receiving any messages but it is not able to
send them to the subscribers. In this case, TRBOnet Dispatch Console acts as an
intermediary for receiving the messages from the folder and sending them to radios.
• To add an agenda, select Tasks (1), and click Add > Agenda (2).

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 • In the Agenda dialog box, specify the following parameters.

 Task name
Specify a name for the task.
 Outgoing folder (on server)
Specify the outgoing folder for the text messages to be displayed in the
Dispatch Console (for example, C:\Outgoing).
 Incoming folder (on server)
Specify the incoming folder for the reports (for example, C:\Incoming
files);
 Wait for response
Specify the time interval, in seconds, for the response.
 Text to confirm
Specify the text to be sent by the subscribers after they receive the
message.
6.4.5.3 Recorder
The Recorder feature allows connecting to an audio recorder via IP.
• To enable the task, select Tasks, and click Add (1) > Recorder (2):

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The feature allows replicating audio recordings to the recorder:

• Task name
Specify a name for the task.
• IP
Enter the recorder's IP address.
• Port
Specify the recorder's port number.
• Click Test of channels to view all available channels on the recorder.
• Click OK to add the task.
6.4.5.4 Import Beacon Data from Firebird DB
The Import beacon data from Firebird DB option allows import beacon data from
Firebird database to TRBOnet Dispatch Software database.
To enable the task, select Tasks, and click Add (1) > Import beacon data from DB
"Firebird" (2):

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 • Name
Specify a name for the task.
• Server
Specify a remote server or a server on the local PC.
• User
Type in a name of the Firebird DB user.
• Database path
Specify the Firebird DB path.
• Password
Specify a password to connect to Firebird DB (provided at logon).
• Port
Specify the port number to connect to Firebird DB.
• Update (sec.)
Specify the update period for Firebird DB.
• Click Test to test the connection to Firebird DB.
• Click the Import tab to specify Import settings:

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• Import data from

Specify the Firebird DB name.
• Click Import to import data.
• Delete old data
Select this option to delete all previously imported data from Firebird DB.
• Report
In this box, an import report will be displayed.
• Click OK to add the task.
6.4.5.5 Export Data
TRBOnet Dispatch Console provides the Export Data function, which allows
exporting data to an external database table.
• To add an Export Data task, select Tasks (1), and click Add > Export Data (2):

• In the Export Data dialog box, specify the following parameters:

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 Connection tab
• Task name
Specify a name for the task.
• Type
Select the type of data export from the drop-down list. TRBOnet Dispatch
Console allows exporting data for third-party systems using data export tasks.
 Export to database table
Allows exporting data to MS SQL Server tables. Specify MS SQL Server
connection parameters, database, and table to export data.
 Export to Versatrans
Allows exporting data to the Versatrans data collection system via IP. For
more details, visit the official website of Versatrans.
 Export to Google
Allows exporting data to file (file format is KML). For more details, visit the
following website.
 Export to NMEA
Allows exporting data to a file (text file format, export format is NMEA
0183). For more details, visit the following website.
 Export to file
Allows exporting data to a text file.
• Data
Select which data to export from the drop-down list.
• Default connection
Choose this option for default connection to SQL Server.
• Specified connection
Choose this option and specify the SQL Server and database name.
• Server name
Specify the SQL server name.

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• Database name
Select the database from the drop-down list.
• Windows authentication
Select this option to use Windows authentication, or deselect it to use SQL
Server authentication (SQL Server user name and password will be required).
Data tab

• Table
the name of the table to be exported into external database (by default, the
name of the table is created after you have specified it in Create table dialog
box).
• Click the Load columns list link to update the columns list in case you have
made any changes to the table.
• Click the Create table link to add a new table for data export:

 Select the data fields to add to the table.

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 Scheduler tab

• Days of week
In the drop-down list, select the days of the week on which to export the data.
• Execute recurrently with interval
Choose this option to perform data export on a periodic basis.
 Start time
Specify the time at which to start data export.
 Stop time
Specify the time at which to stop data export.
 Repeat every
Specify a time period for periodic data exports.
• Execute at particular time
Choose this option and specify the times in the columns of the table below.
Advanced tab

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• Export only changed data

Select this option to export only changed location of the radio data.
• Export mode
Choose the mode for exporting data.
6.4.5.6 Geofencing
The Geofencing feature allows controlling the location and speed of radios relative
to manually defined regions on the map.
The Geofencing monitoring consists of the manually defined regions and the tasks.
The regions specify where to apply the rules, while the tasks specify how to apply
the rules for the regions and radios.
• Click Tasks (1), and double-click Geofencing (2) in the Tasks pane.

The administrator can add/disable/delete the rules for Geofencing as well as edit
the currently selected rules:

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 • Click the Add Rule button (1) and select the appropriate rule from the drop-
down list (Map Region, Beacons, Radios, Lone Worker) to add a rule to the
current Geofencing configuration. A new rule will be displayed in the list of
rules (4).
• Click the Disable rule button (2) to disable the selected rule.
• Click the Delete rule button (3) to delete the selected rule.
General tab
• Name
Specify the rule name.
• Description
Add a description of the rule.
• Run the rule on a schedule
Select this option and in the boxes below specify the schedule for the rule to
run.
 Days of week
In the drop-down list, select the days of the week on which to run the
Geofencing rule.
 Start time
Specify the start time to run the rule.
 Stop time
Set the time to stop running the rule.
• Reset Alarm mode when the rule conditions are no longer met
Select this option to reset Alarm mode after the rule is triggered.
Location tab

Trigger this rule when a subscriber:

• Enters the selected regions
Select this option so that the rule will be triggered as soon as a subscriber
enters the selected region.

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• Leaves the selected regions

Select this option so that the rule will be triggered as soon as a subscriber
leaves the selected region.
For multiple nested/overlapping regions
Choose one of the options specifying for multiple regions whether to consider
only outer border of the group of regions, or any border of a region within the
group.
Perform the following actions:
Here you specify which actions to execute when the rule is triggered.
• Activate Alarm mode
Select this option to activate an Alarm mode in the Dispatch Console.
• Activate Lone Worker mode
Select this option to automatically activate a Lone Worker mode for the radio
in case of entering or leaving the selected region.
• Send Text Message to the source radio
Select this option to automatically send a text message to the radio when it
enters or leaves the selected region.
• Send notification
Select this option to send a notification when the radio enters or leaves the
selected region. Click the Recipients link and specify the recipients to send the
notification to.
• Send Request to Talk to the source radio
Select this option to automatically send a Request-to-Talk to the radio when it
enters or leaves the selected region.
Speed tab

Trigger the rule when a subscriber:

• Moves faster than
Select this option and specify the maximum allowed speed for the vehicles.
The rule will be triggered when the vehicle with the radio exceeds this speed
limit.

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 • Moves slower than
Select this option and specify the minimum allowed speed for the vehicles. The
rule will be triggered when the vehicle with the radio drops below the
specified speed.
• Stands still for longer than
Select this option and specify the time period, in seconds, during which the
vehicle is allowed to stand still. The rule will be triggered when the vehicle with
the radio stands still for longer than this specified time period.
• Track speed in relation to regions
From the drop-down list, select where to track the speed of the vehicles: inside
or outside the selected regions, or independently of the region.
Regions tab

• All regions
Choose this option to apply this rule for all regions.
• Only selected regions
Choose this option to apply the rule for one or several regions.
• Select all
Click this button to select all regions in the list.
• Deselect all
Click this button to deselect all regions in the list.

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Radios tab

• All radios
Choose this option to apply this rule for all radios.
• Only selected radios
Choose this option to apply the rule for one or several radios.
• Select all (1)
Click this button to select all radios in the list.
• Deselect all (2)
Click this button to deselect all radios in the list.
• Collapse all (3)
Click this button to collapse the view of radios in the list.
• Expand all (4)
Click this button to expand the view of radios in the list.

• (5)
Click this button, and from the drop-down menu, select which list to display:
Radio List, Radio Groups, or Logical Groups.
Lone Worker tab

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 • All Tasks
Choose this option to execute all Lone Worker tasks configured by the
administrator when the rule has been triggered.
• Only selected tasks
Choose this option, and in the list below, select the Lone Worker tasks to be
executed when the rule has been triggered.
Variable settings for Geofencing rules of event types (Map Region, Beacons, Radios
and Lone Worker) are represented in the table below:
Event type Tab Name Parameters Description

Common Settings General Name – specify the rule name;

Description – add the rule description;

Scheduler Run the rule on a schedule - select to start a scheduler

for Geofencing rules;
Days of week - select the days of the week on which to
activate the Geofencing rule;
Start time - set the time at which to start the rule;
Stop time - set the time at which to stop the rule.

Radios All radios – choose to apply this rule for all radios;
Only selected radios – choose to apply the rule for one
or several radios;
Select all – click to select all radios in the list;
Deselect all – click to deselect all radios in the list.

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Event type Tab Name Parameters Description

Map Region. General Regions Control – select to enable regions control;

Allows configuring Control mode – select the control mode for regions in
rules when a the dropdown list;
radio(s) enters or Activate Alarm mode if the rule has been triggered –
leaves the defined select to activate Alarm mode in the Dispatch Console if
map region(s). Regions Control rule has been triggered;
Send Text Message to a radio if the rule has been
triggered – select to inform radio subscriber if Regions
Control rule has been triggered;
Activate Lone Worker if the rule has been triggered –
allows automatically activating a Lone Worker policy for a
radio in case of entering or leaving exact region on map.
Select to enable this option.
Speed and Idle Control – select to enable speed and
idle control;
Control mode – select the control mode for speed and
idle control in the dropdown list;
Maximum Speed – set the maximum speed for radio;
Maximum Idle Time – set the maximum idle time for
radio;
Activate Alarm mode if the rule has been triggered –
select to activate Alarm mode in the Dispatch Console if
Speed and Idle Control rule has been triggered
Send Text Message to a radio if the rule has been
triggered – select to inform radio subscriber if Speed
and Idle Control rule has been triggered;
Send Call Alert to a radio if the rule has been
triggered – select to inform radio subscriber if the rule
has been triggered;
Reset Alarm mode if the rule is not triggered - select
to inform radio subscriber if the rule has not been
triggered.

Scheduler See above.

Regions. All regions – choose to apply this rule for all regions;
Select regions Only selected regions – choose to apply the rule for one
to apply the rule or several regions;
Select all – click to select all regions in the list;
Deselect all – click to deselect all regions in the list.

Radios See above.

Lone Worker. All Tasks – choose to apply all tasks configured by the
Enables Lone administrator when the rule has been triggered;
Worker when Only selected tasks – choose this option, and in the list
the rule has below, select the Lone Worker tasks to be executed when
been triggered the rule has been triggered.

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 Event type Tab Name Parameters Description

Beacons. General Control mode:

Allows configuring Control entering beacon coverage zone – select to
rules when a radio enable the rule when a radio enters beacon coverage
(s) enters or leaves zone;
the beacon Control leaving beacon coverage zone - select to
coverage zone enable the rule when a radio leaves beacon coverage
zone;
Activate Alarm mode if the rule has been triggered -
select to activate Alarm mode in the Dispatch Console if
Beacons rule has been triggered;
Reset Alarm mode if the rule is not triggered – select
to reset Alarm mode in the Dispatch Console
automatically if the rule condition was not triggered (for
example, when Control entering beacon coverage zone
is selected and the radio enters the monitored coverage
zone and then instantly leaves the zone, the alarm mode
in the Dispatch Console will be reset automatically)
Send Call Alert to a radio if the rule has been
triggered – select to inform radio subscriber if the rule
has been triggered;
Send Text Message to a radio if the rule has been
triggered – select to inform radio subscriber if Beacons
rule has been triggered;
Activate Lone Worker if the rule has been triggered –
allows automatically activating a Lone Worker policy for a
radio in case of entering or leaving beacon coverage
zone. Select to enable this option.

Scheduler See above.

Radios See above.

Beacons. All Beacons – choose to apply this rule for all beacons;
Enables the rule Only selected beacons – choose to apply the rule for
for selected one or several beacons.
beacons

Lone Worker See above.

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Event type Tab Name Parameters Description

Radios. General Control mode:

Allows using Control Entering Region – select to enable the rule
radio(s)1 as a map when a radio enters the coverage zone associated with
region and monitor another radio;
when another Control Leaving Region - select to enable the rule when
radio(s) enters or a radio leaves the coverage zone associated with another
leaves radio’s radio;
coverage zone
Activate Alarm mode if the rule has been triggered -
select to activate Alarm mode in the Dispatch Console if
Radios rule has been triggered;
Reset Alarm mode if the rule is not triggered – select
to reset Alarm mode in the Dispatch Console
automatically if the rule condition was not triggered (for
example, when Control Entering Region is selected and
radio enters to the monitored coverage zone and then
instantly leaves the zone, alarm mode in the Dispatch
Console will be reset automatically)
Send Text Message to a radio if the rule has been
triggered – select to inform radio subscriber if Radios
rule has been triggered;
Send Call Alert to a radio if the rule has been
triggered – select to inform radio subscriber if the rule
has been triggered;
Minimum distance between radios – specify the
distance, in meters. When a distance is less than the
selected value, the rule will be triggered according to the
settings above.
Color of region – select the radio coverage zone color.

Scheduler See above.

Regions Select radio coverage zones the rule is applied for.

Radios See above.

Lone Worker. General Days of week - select the days to activate the Lone
Allows configuring Worker rule;
scheduled Lone Start time - set the time to start the rule;
Worker tasks Stop time - set the time to stop the rule.

Radios See above.

Lone Worker Select all configured by Administrator Lone Worker tasks

or several configured tasks.
When a Lone Worker task is mentioned as Disabled, the
administrator should enable the task.

6.4.5.7 Idle Time

The Idle Time feature allows monitoring vehicles idle time assigning Telemetry
Commands on selected VIOs.
• Click Tasks (1), and double-click Idle Time (2) in the Tasks pane.

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 Specify the telemetry command to set the Idle Time:

Start
• Specify the telemetry VIO and Command to start the Idle Time.
Stop
• Specify the telemetry VIO and Command to stop the Idle Time.
The administrator can see Idle Time reports and statistics.
Click Reports (1), and under GPS reports, click Idle Time Summary or Idle Time
detailed (2) to see a common Idle Time report:

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Note: Specify the speed accuracy value in the Speed box (3).

6.4.5.8 Lone Worker

The Lone Worker policy lets the dispatcher set a time interval the communication
with a subscriber is expected. For example, if a lone worker has not called the
dispatcher for 15 minutes, the radio receives a message and the Dispatcher receives
an alarm signal.
• To add a Lone Worker task, select Tasks (1), and click Add > Lone Worker (2).

• In the Lone Worker dialog box that appears, specify the following parameters:

Task Start tab

• Manually by dispatcher
Select this option to start the Lone Worker task manually by the dispatcher.

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 • Automatically by receiving Text Message from a radio
Select this option so that the Lone Worker task will start after receiving a
message from a radio. If you select this option, specify a text message in the
Message box.
• Automatically by receiving Telemetry Command from a radio
Select this option so that the Lone Worker task will start after receiving a
telemetry command from a radio. If you select this option, specify the VIO
contact, and from the Command drop-down list, select the signal level at
which the user's radio should send the telemetry command.
• Automatically by receiving DTMF command from a radio
Select this option so that the Lone Worker task will start after receiving a
predefined DTMF command, for instance, #11#. If you select this option,
specify a DTMF combination without the # characters in the Command box.
• Automatically by receiving Status from a radio
Select this option so that the Lone Worker task will start after receiving a
specified status from a radio. If you select this option, specify Status.
• Send the following text message to the radio
Select this option and in the Message box enter the text message that will be
sent to the radio when a Lone Worker task is started for that radio.
Conditions tab

• Response time
Specify the time period, in minutes, that determines how long TRBOnet Server
waits since the last radio transmission.
• Send notification to radio
Select this option so that TRBOnet Server will send a notification to the radio
before raising the alarm if the radio has not transmitted for the specified time
period.

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 Reminder time
Specify the time period before it comes to raise the alarm, to send a
notification asking the radio to respond.
 Send Request to Talk
Choose this option to send a Request-to-Talk to the radio.
 Send Text Message
Choose this option to send a text message to the radio. Specify the
message text in the Message box.
• Reset Lone Worker when receiving Text Message
Select this option to reset the Lone Worker task after receiving the message
specified in the Message box.
• Reset Lone Worker when receiving Telemetry command
Select this option to reset the Lone Worker task after receiving the telemetry
command. If you select this option, specify the VIO contact, and from the
Command drop-down list, select the signal level at which the user's radio
should send the telemetry command.
• Reset Lone Worker when the distance has been traveled
Select this option to reset the Lone Worker task after the distance specified in
the Distance box has been traveled.
• Do not trigger alarm if radio is offline for less than
Select this option so that the alarm is not triggered if the radio is offline for a
time less than the time specified in the Interval box.
Task Stop tab

In the Task Stop tab, you can specify how to stop the Lone Worker task. The
available options are similar to those you specified on the Task Start tab.

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 Enabling Lone Worker
• To enable the Lone Worker task for a selected radio, go to Voice Dispatch (1),
right-click the selected radio (2), and choose Start Lone Worker (3):

• To monitor the Lone Worker task, click the Active Tasks tab:

Enabling Lone Worker from Geofencing

• Click Location Tracking (1), and click the Geofencing button (2) in the Map
pane:

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• In the Geofencing and Speed Control dialog box, click

Add Rule > Lone Worker (1):

 Specify a Name for the Lone Worker rule and add a Description.
 Days of week
In the drop-down list, select the days of the week on which to activate the
Lone Worker rule.
 Start time
Specify the time at which to start the rule.
 Stop time
Specify the time at which to stop the rule.
• Click the Radios tab and add radios to which to apply the Lone Worker rule:

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  All radios
Choose to apply this rule to all radios.
 Only selected radios
Choose to apply the rule to one or several radios.
 Select all
Click to select all radios in the list.
 Deselect all
Click to deselect all radios in the list.
• Click the Lone Worker tab and select the configured Lone Worker tasks:

 Choose either all configured Lone Worker tasks or several configured tasks.

Note: When a Lone Worker task is mentioned as Disabled, enable

it on the Tasks pane.

6.4.5.9 Radio Allocation (Sprite Forms)

This function is used for direct communication between the dispatcher and the
subscriber via special Tallysman Option board installed into the radio. The
dispatcher and subscriber have special form templates. The dispatcher receives Duty
ID of the subscriber with his template output form whereas the subscriber sends it
using his template input form. The radio name changes to its Duty ID.

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Note: Any activity may be decoded with its Duty ID so this is a

way to communicate for the dispatcher and subscribers
only.

• Click Tasks (1), and double-click Radio Allocation (Sprite Forms) (2) in the
Tasks pane.

• Load the Sprite Form (output template) and select the Field Name:

• Click OK to add a Sprite Form.

6.4.5.10 Scheduled Task
This function allows sending scheduled messages to radios.
• To add a scheduled task, click Add (1) > Scheduled task (2):

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  Task name
Specify a name for the task.
 Command
From the drop-down list, select what to send to selected radios.
Send Text Message
• Message
Enter the message text in this box.
Send Telemetry
Select this command to send scheduled telemetry commands to selected
radios/groups, or request telemetry states from selected radios/groups.
• VIO
Specify the VIO contact.
• Command
From the drop-down list, select the signal level at which to send the
telemetry command to selected radios/groups, or select 'Request state'
to receive telemetry states from selected radios/groups.

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Request Location
Select this command to receive location data from selected radios/groups.
 Send to radio group
Choose this option to send the specified command to selected radio
groups.
 Send to subscribed radio
Choose this option to send the specified command to selected radios.
 Recipient
In this list, select the radio groups/radios to send the specified command to,
or receive telemetry/location data from.
Send Voice Message
Select this command to send a voice message to selected radios/groups:

 Load from file

Click this link to load an existing file from your PC.
 Record Message
Click this link to record a new voice message.
 Play back message
Click this link to play back the voice message.
 Specify Call type, Channel, and Call Target for a voice message.

Note: To send a Voice Message to a subscriber from the phone

book, click the ellipsis (…) button in the Call Target column
and select a contact from the phone book.

 Impolite channel access

Select this option so that the voice message will be sent regardless of
whether the channel is busy or not.

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 Scheduler tab

• Start date
Select a date to start the task.
• Stop date
Select a date to stop the task.
• Days of week
In the drop-down list, select the days of the week on which to perform the
task.
• Execute recurrently with interval
Choose this option to perform the task on a periodic basis.
• Start time
Specify the time at which to start the task.
• Stop time
Specify the time at which to stop the task.
• Repeat every
Specify a time period for periodic task executions.
• Execute at particular time
Choose this option and specify the times in the columns of the table below.
6.4.5.11 SMS and Email Notifications
TRBOnet Dispatch Console allows managing text messages:
1. Send Text Messages from LAN to a particular radio or talk group (POP3
Server);
2. Forward all Text Messages from radios to base radio to particular email
address (SMTP Server).

Note: Microsoft Exchange Server can be used as SMTP and POP3

servers. For more details on SMTP or POP3 servers, ask your
System Administrator.

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To enable the task, click Tasks (1), and double-click SMS and Email notifications
(2) in the Tasks pane.

SMS settings tab

 Send SMS to recipients if ALARM has been activated

Select this option to send an SMS in case of an alarm on the radio.
 Send MMS to recipients if ALARM has been activated
Select this option to send an MMS in case of an alarm on the radio.
Forward Text Messages to cell phone recipients
 Input messages (from radio network to dispatchers)
Select this option to forward incoming text messages to cell phones.
 Output messages (from dispatchers to radio network)
Select this option to forward outgoing text messages to cell phones.
For more details on SMS settings, see section 5.16.2, Outgoing Mail Server (page 90).

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 A radio sends text messages to the base station. TRBOnet Server forwards all text
messages to a particular email address (for example, admin@yourcompany.com).
The administrator receives text messages from radios as regular emails.
Outgoing Email settings (SMTP) tab

 Send Email to recipients if ALARM has been activated

Select this option to send an Email in case of alarm.
Forward Text Messages to email recipients
 Input messages (from radio network to dispatchers)
Select this option to forward incoming text messages to Email address(es).
 Output messages (from dispatchers to radio network)
Select this option to forward outgoing text messages to Email address(es).
Incoming Email settings tab
TRBOnet Server connects to POP3 server, reads emails and sends text messages to
radios or talk groups.
1. Create an email account on your email server.
2. Send an email to radioserver@yourcompany.com. In the Subject field, enter
Radio ID: XXX to send an email to a selected radio, or Group ID: XXX to send
an email to a selected radio group.

Note: If you don't properly specify the email Subject, or specified

a non-existing Radio ID, a corresponding notification will
appear in the Event Viewer of the Dispatch Console.

• Forward incoming emails to radio network (from email box to radios)

Select this option to forward incoming emails to radio network.
6.4.5.12 User Activity
The User Activity function allows the dispatcher to create lists of radios, to which
radios can be assigned due to their activity.

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For example, if a subscriber sends an On duty message or presses an exact preset

telemetry button, this subscriber gets assigned to the On duty list in the Dispatch
Console. The dispatcher can also manually assign subscribers to lists.
• To enable the User Activity task, click Tasks (1), and double-click User Activity
(2) in the Tasks pane:

Lists of radios tab

• Click Add to add a list of radio activities:

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 • Name
Specify a name for the user activity list.
• Description
Add a description for the user activity list.
• Background
Select the background color to display the radios assigned to the list.
Move a radio to this list if:
• Manually by dispatcher
Select this option to assign radios to the list manually.
• Automatically by receiving Text Message from a radio
Select this option to assign a radio to the list after receiving a text message
from the radio. If you select this option, specify a brief text message in the
Message box.
• Automatically by receiving Telemetry Command from a radio
Select this option to assign a radio to the list after receiving a telemetry
command. If you select this option, specify the VIO contact, and from the
Command drop-down list, select the signal level at which the user's radio
should send the telemetry command.
• Automatically by receiving DTMF command from a radio
Select this option to assign a radio to the list after receiving a predefined
DTMF command, for instance, #11#. If you select this option, specify a DTMF
combination without the # characters in the Command box.
To assign offline radios to the default User Activity list, click the Advanced tab:

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• Automatically set the default status for offline radios

Select this option to allow assigning the default status for offline radios.
• Timeout
Specify the time period, in minutes, after which the default status is set to a
radio.
6.4.5.13 Voice Message
The Voice Message allows automatically broadcasting a predefined Voice Message
after receiving a telemetry command, a text message or a DTMF command.
• To add a Voice Message task, select Tasks (1), and click Add > Voice Message
(2).

The user can have several Voice Message policies for different purposes. Specify a
name of the policy in the Task name box and set the policy's parameters.

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 Task Start tab

• Manually by dispatcher
Select this option to allow the dispatcher to manually start the Voice Message
task.
• Automatically by receiving Text Message from a radio
Select this option to start the Voice Message task after receiving a specified
text message from a radio. If you select this option, specify a brief text
message in the Message box.
• Automatically by receiving Telemetry Command from a radio
Select this option to start the Voice Message task after receiving a telemetry
command. If you select this option, specify the VIO contact, and from the
Command drop-down list, select the signal level at which the user's radio
should send the telemetry command.
• Automatically by receiving DTMF command from a radio
Select this option to start the Voice Message task after receiving a DTMF
command from a radio, for instance, #11#. If you select this option, specify a
DTMF combination without the # characters in the Command box.
• Automatically by receiving Emergency from a radio
Select this option to start the Voice Message task after receiving an emergency
command from a radio.
 Emg. Type
From the drop-down list, select the type of emergency to be sent from a
radio.
• Activated by any radio
Choose this option to expect receiving data from any radio in the system.
• Activate by specific radios only
Choose this option to expect receiving data from selected radios.

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 Radio
In the drop-down list, select the radio(s).
• Send Text Message to a radio
Select this option so that a text message will be sent to the radio that activated
the Voice Message task. If you select this option, specify a brief text message
in the Message box.
Task Process tab

• Send Voice Message once

Choose this option to send the voice message to a selected radio (s) only
once.
• Send Voice Message repeatedly
Choose this option to send the voice message repeatedly.
 Repeat Interval
Specify the repeat interval, in seconds.
 Repeat Count
Select this check box and specify the number of times to repeat the voice
message.
• Impolite channel access
Select this option so that the voice message will be sent regardless of whether
the channel is busy or not.
• Start delay
Select this check box and specify the delay time, in seconds, for the Voice
Message task.
Task Stop tab

Note: These options are available only if you have selected the Send
Voice Message repeatedly option in the Task Process tab.

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 • Manually by dispatcher
Select this option to allow the dispatcher to manually stop the Voice Message
task.
• Automatically by receiving Text Message from a radio
Select this option to stop the Voice Message task after receiving a message
from a radio. If you select this option, specify a text message in the Message
box.
• Automatically by receiving Telemetry Command from a radio
Select this option to stop the Voice Message task after receiving a telemetry
command from a radio: If you select this option, specify the VIO contact, and
from the Command drop-down list, select the signal level at which the user's
radio should send the telemetry command.
• Automatically by receiving DTMF command from a radio
Select this option to stop the Voice Message task after receiving a DTMF
command from a radio, for instance, #11#. If you select this option, specify a
DTMF combination without the # characters in the Command box.
• Send Text Message to a radio
Select this option so that a text message will be sent to the radio that stopped
the Voice Message task. If you select this option, specify a brief text message
in the Message box.

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Message tab

• Load from file

Click this link to load an existing file from your PC.
• Record Message
Click this link to record a new voice message.
• Play back message
Click this link to play back the voice message.
• Specify Call type, Channel, and Call Target for a voice message.

Note: To send a Voice Message to a subscriber from the phone

book click the ellipsis (…) button in the Call Target column
and select a contact from the phone book.

Telemetry tab

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 • Send telemetry before starting task
Select this option to send a telemetry command before the voice message is
transmitted.
 Specify the VIO contact number.
 Select the signal level from the Command list.
 Delay after sending
Specify the time period, in seconds, to wait before sending the voice
message after the telemetry command has been sent.
• Send telemetry after stopping task
Select this option to send a telemetry command after the Voice Message task
is stopped.
 Specify the VIO contact number.
 Select the signal level from the Command list.
 Delay before sending
Specify the time period, in seconds, to wait before sending the telemetry
command after the voice message has been sent.
• Recipient
In the drop-down list, select the radios/groups to send the telemetry
command to.
• Send Telemetry on every Voice Message
Select this option to send the telemetry command to the selected
radios/groups every time the voice message is sent, provided the voice
message is repeatedly sent.
6.4.5.14 Scheduled Report
The Scheduled Report task allows reporting on selected parameters and sending
these reports to selected Email subscribers groups. The user can have several
Scheduled Report policies for different purposes.

Note: Before configuring the task, you need to create a number

of the Email groups to send reports to. For more details on
Email groups, see section 6.4.14, Email Groups (page 222).

• To add a Scheduled Report task, select Tasks (1), and click Add > Scheduled
Report (2):

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• Specify a name of the policy in the Task name box and set the policy
parameters.

• On the Report tab, select the type of a report for the Scheduled Report task.
The report details and filter might be different.
For more details on reporting, see section 7.3.5, Reports (page 327).
• Click the Scheduler tab to configure a schedule for the report.

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 • Start date and Stop date
Select the time period over which to generate reports and send them to email
group.

Note: The start date may be any date you choose to start the task
on. The stop date must be later or the same as the current
date.

• Days of week
In the drop-down list, select the days of the week you want to generate
reports on.
• Start time
Specify the time to start generating the report at.
• Statistic period
Select the time interval (in minutes, hours, days, weeks, or months) to collect
the data.
• Email groups
In the list, select Email groups to send the report to.
The created scheduled report will be displayed in the Tasks pane:

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To enable the task, select the check box in front of the Scheduled Report task you
have already created.
There are three types of the Scheduled Report status icons:
• Green indicates an active task, meaning the task is enabled (checked).
• Grey indicates an inactive task, meaning the task is disabled (unchecked).
• Red indicates a disabled task, meaning the task period is up in the past.
6.4.5.15 Automatic Data Retrieval
The Automatic Data Retrieval task is used to automatically retrieve missing
location data from the radio's option board.
• Go to Administration, Tasks.
• In the Tasks pane, click Add > Automatic Data Retrieval (Swift GPS).

• In the dialog box, specify the following parameters:

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  Maximum number of simultaneous requests
Specify the maximum number of radios being requested at the same time.
 Retrieve missing locations if the data gap exceeds
TRBOnet Server automatically checks whether the location data is
continuous. If it detects data gaps between any consecutive location data
that exceed this value, it will attempt to retrieve missing information.
 Don't retrieve missing locations older than
TRBOnet Server doesn't check location updates for consistency if they are
older than this value in seconds, minutes, or hours.
 On the Radios tab, specify the radio(s) to retrieve location data from.
In the list of tasks, activate the Automatic Data Retrieval (Swift GPS) task by
selecting the checkbox next to the task name.
6.4.6 IP Cameras
This section describes how to connect IP cameras to TRBOnet Dispatch Console.
Go to Administration, IP Cameras to manage IP cameras in the system.
• In the IP Cameras pane, click the Add button.
• In the IP Camera Configuration dialog box, specify the following parameters:

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 Name
Enter a name for the camera.
 Description
Enter a description for the camera.
 URI
Enter the URI for the camera. Note the use of the RTSP:// prefix and port
number 5554.
 Protocol
From the drop-down list, select UDP.
 Authorization
• User
Enter the user name for the authentication, if needed.
• Password
Enter the password for the authentication, if needed.
6.4.7 Event/Alarm Management
The Event/Alarm Management feature allows creating action rules for Alarms,
Emails, Notifications, Text Messages to radios, and other events. When a configured
rule is executed, the appropriate action will start.
For example, an external application sends text data which contains the text "alarm"
to TRBOnet software. The text "Alarm" is configured as the rule to start sending a
predefined voice message (for example, "Alarm in Sector N") to selected radios (for
example, the group "firemen"). As a result, the group "firemen" is notified about an
emergency condition.
• Go to Administration (1), Event/Alarm Management (2) to set Event/Alarm
Management:

• Click Add (3) to add a new Event/Alarm Management configuration.

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 • The administrator can create a copy of the existing Event/Alarm Management
configuration. Select a configuration in the list and click the Create a Copy
button. The system will create a copy with the same configuration parameters.
• On the Source tab (1), click Add (2) to add a new data source for the action.

 Event
From the drop-down list (3), select the event type to set as a rule for the
action.
For the settings for various event types, see the table below:
Event Type Parameters Description

Activated by any radio – choose to receive text messages with predefined

text from any radio in the system to enable the action;
Text Activate by specific radios only - choose to receive text messages with
Message predefined text from selected radios in the system to enable the action;
Text Contains – specify the text or characters that the text messages from
radios must contain to start the action selected in the Action page.

Activated by any radio – choose to receive telemetry data from any radio in
the system to enable the action;
Activate by specific radios only - choose to receive telemetry data from
Telemetry selected radios in the system to enable the action;
VIO – specify VIO to send telemetry;
Command – specify a command for selected VIO.

Activated by any radio – choose to receive DTMF command from any radio
in the system to enable the action;
DTMF Activate by specific radios only - choose to receive DTMF command from
selected radios in the system to enable the action;
Command – specify DTMF command to start the action.

COM Port – select the COM Port connection configured in Server;

COM Port Regular Expression – specify the text or characters that the external
application data must contain to start the action selected in the Action page.

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Event Type Parameters Description

External Connection – select the connection configured in Server in the TCP/IP page;
Network Regular Expression – specify the text or characters the external application
Connection data must contain to start the action selected in the Action page.

Activated by any radio – choose to receive an alarm from any radio in the
system to enable the action;
Activate by specific radios only - choose to receive an alarm from selected
radios in the system to enable the action;
Alarm – select alarm type in the dropdown list.
Alarm Emergency Alarm – alarm configured in the radio's codeplug;
Man Down – radio's Man-Down monitoring;
No Movement – radio's No-Movement monitoring;
Crash Detect – radio's speed and sudden stop monitoring;
Geofencing - control the location and speed of radios relative to manually
defined map regions.

Activated by any radio – choose to receive radio state data from any radio
in the system to enable the action;
Activate by specific radios only - choose to receive radio state data from
selected radios in the system to enable the action;
Radio is detected as online – select to start the action when a radio is
Radio State online;
Radio is detected as offline - select to start the action when a radio is
offline;
Radio fixed GPS - select to start the action when a radio has fixed GPS
signals;
Radio lost GPS - select to start the action when a radio has lost GPS signals.

Note: Select the event you want to enable. In case no event is

selected, all configured events are disabled by default.

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 • Click the Location tab (1) to set the regions for the action.
When the Location rule is enabled and a region is selected, the events
specified in the Source tab must take place in the selected region to start the
action.

Note: When COM Port and/or External Network Connection

are selected as the event source, the Location rule should
not be used.

 Enable
Select this option to apply the Location rule to the action.

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 All Regions
Choose this option to use Source Event rule in all map regions to start the
action;
 Selected Regions
Choose this option to use Source Event rule to start the action only in
selected regions.
• Region
In the list, select the region(s).
• Click the Action tab (1) to set actions for the Source Event and Location
rules.
In the Actions list, the administrator can add and configure the action types to
be started when the rules configured in the Source and/or Location pages are
executed.
• Click Add (2) to add an action:

 Action Type
From the drop-down list (3), select the action type.
For the settings for various action types, see the table below:
Action Type Parameters Description

Alarm Not applicable.

Recipients – select email recipients in the drop-down list;

Subject – enter the subject of the email to send to recipients;
Email Variables –add variables to include in the email subject:
Text – enter the email text to send to recipients;
Variables –add variables to include in the email text:

Deadline – select the task end time;

Job Ticket Recipients – select the radios or radio groups registered in the system;
Description – add a description for the Job Ticket;

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 Action Type Parameters Description
Variables – add variables to include in Job Ticket description.

Severity – select the severity level from the drop-down list.

Information – low severity level;
Warning – middle severity level;
Notification
Alarm –high severity level.
Text – add text to the notification to display in the Dispatch Console;
Variables – add variables to include in the notification.

Request
Not applicable.
Location

Recipients – select SMS recipients from the drop-down list;

SMS Text – enter the SMS text to send to recipients;
Variables – add variables to include in the SMS text.

Profiles – select the System Bridging profile to activate/deactivate;

System
Bridging Activate/deactivate – choose the action type for the System Bridging
profile.

VIO - select the VIO to send telemetry commands to;

Telemetry Command – select a signal level for the command for selected VIO;
Recipients – select radios or radio groups to send telemetry commands to.

Recipients – select text message recipients in the drop-down list;

Text
Text Message – enter the message text to send to recipients;
Message
Variables –add variables to include in the message text.

The Text to Speech feature allows converting text to speech:

Text to
Speech

1 – click the Add link to add a text to convert to speech;

2 – configure Call Type, Channel and Call Target to send the text converted
to speech.
Text – enter the text to be converted to speech.
Variables - add variables to include in the message to be converted to
speech.

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Action Type Parameters Description

Voice Voice Messages – select recorded voice messages. For more details on
Message Voice Messages, see section Voice Message.

Note: After you configure the rule, enable it by selecting the

check box beside it. In case when no rule is selected, the
action will not be started.

6.4.8 Telemetry
On the Telemetry page you can configure settings for Telemetry.
6.4.8.1 Radio Groups Telemetry
This is a default telemetry profile that is used to send telemetry commands to radio
groups.
• Click Radio Groups Telemetry in the Administration pane.
• In the Telemetry configuration pane, click Edit.

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  Click Add and specify ID (VIO), Name, and Command (signal level).

Note: For Radio Groups Telemetry only the Digital Outputs tab
is available.

6.4.8.2 Adding Telemetry Profile for Radios

• Go to Administration (1), Telemetry (2), and click Add (3):

 Specify Telemetry Type for Radio groups:

• MOTOTRBO – telemetry from Motorola devices.

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• Novox – telemetry from Novox devices connected to a radio via COM

port.
• Swift.Tracker – telemetry from Swift.Tracker sensors connected to a
radio over-the-air.
• Sprite – telemetry from Sprite devices.

Note: Sprite telemetry profile can be read but not written.

 Profile name
Specify a name of the profile to display in the Dispatch Console.
 Click OK.

Common tab
 Auto request input states
Select this option and in the Request interval box specify the time interval,
in seconds, to request input data.
 Trace digital inputs
Select this option to monitor digital input damages.
 Trace analog inputs
Select this option to monitor analog input damages.
 Replace state event to VIO events
Select this option to generate VIO ON/OFF event when the system
compares between the last and the current states of the VIO.

Note: Most of the policies are set to replace events, so it is

recommended to enable this option.

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 Digital Inputs tab

• Click Add to add a VIO (Virtual Input/Output) to the profile.

 ID
Select the VIO to set the parameters for.
 Name
Specify a name for the VIO to be displayed in the Dispatch Console.
 Event
Select the signal level of VIO events from the drop-down list. When an
event with the selected signal level occurs on the selected VIO, the
telemetry will be activated. The signal level must be the same in the radio's
codeplug and in Telemetry configuration in TRBOnet. It is a programmable
option that sets the pin's voltage level to High or Low in order to trigger a
selected functionality.
 Severity
Specify a severity level for the VIO event from the drop-down list.
 Display as subscriber state
Select this option so that the radio will change its status after it sends the
telemetry command.
 Auto reset state
Select this option to automatically reset the telemetry VIO after the radio
sends the telemetry command.
 Request location of subscriber
Select this option to request a GPS position of the radio after it sends the
telemetry command.
 Click Apply to apply settings to selected inputs.

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Digital Outputs tab

• Click Add to add a VIO (Virtual Configured PIN) to the profile:

 ID
Select the VIO in the dropdown list to set its parameters;
 Name
Specify a name for the VIO to be displayed in the Dispatch Console.
 Command
Specify a signal level for the command to send to the selected VIO.
 Click Apply to apply settings to selected outputs.
6.4.9 GPS Profile
The GPS Profile feature allows configuring different profiles of GPS update settings
for built-in GPS receiver. GPS Profile overrides default GPS trigger configuration in
Server settings. For example, fire emergency service has a number of departments in
a city and needs to monitor current position of radio subscribers (firemen). The
administrator can create a number of separate GPS profiles with different GPS
tracking settings for each department.

Note: The GPS Profile feature is available for MOTOTRBO

Generation II radios, firmware version 2.4 or later.

Go to Administration (1), GPS Profile (2). You can see the default GPS Profile
settings (3) in the GPS Profile pane.

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 There is a default GPS Profile that the administrator can use and edit.
The administrator can do the following:
1. Use default GPS profile.
2. Create a custom GPS profile: Add button.
3. Edit a profile: Edit button.

Note: In the default profile, the Name and Description cannot be

changed.

6.4.9.1 Adding a GPS Profile

• In the GPS Profile pane, click the Add button.

 GPS type
Select the GPS type.
 Profile name
Enter a name of the profile.

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• Name
Specify a name for the GPS profile.
• Description
Add a description for the GPS profile.
• Save GPS data to database
Select this option so that GPS data is saved in TRBOnet database.
• Manage trigger manually
Select this option so that GPS triggering will be started manually by the
dispatcher.
• GPS channel type
From the drop-down list, select a radio channel for sending location data to
TRBOnet Server:
 Non-scheduled
This is a channel with regular GPS (Enhanced GPS not supported).
 Scheduled
This channel is available when the Enhanced GPS feature is configured in
the radio system.
 Non-scheduled with CSBK data
This channel allows using CSBK (Control Signaling Block) while decoding.
 Scheduled with CSBK data
This is a channel with Enhanced GPS, which allows using CSBK (Control
Signaling Block) while decoding.
• GPS Priority
This option is used when beacons are placed on the GPS maps. If the radio
having a GPS fix enters the range of a beacon placed on the GPS map, its
location tracking will be performed according to the selected priority.
 Beacon
Location tracking will be performed based only on the GPS coordinates of
the beacons placed on the GPS map.

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  GPS
Location tracking will be performed based only on the GPS coordinates
received from the radio.
• GPS data
Select this option to enable the user to select what GPS readings to send to
TRBOnet Server. In the drop-down list, select which GPS data to include in a
packet.
• iBeacon data
Select this option to enable sending iBeacon data to TRBOnet Server. In the
drop-down list, select which iBeacon data to include in a packet:
 Major, Minor (included by default and cannot be disabled)
 UUID
iBeacon's Universally Unique Identifier
 TX Power, RSSI
The strength of the beacon's signal as seen on the receiving device.
• Periodic Trigger
Select this option to set a periodic GPS trigger on a radio. The trigger is a
request to the radio to send its GPS and/or iBeacon data at the specified time
interval.
 Interval
Specify the update interval, in seconds.
• Distance trigger
Select this option to allow receiving GPS updates by a distance:
 Distance
A radio will send GPS updates if the travelled distance exceeds a specified
distance from the last GPS point, in meters.
 Min. interval
A radio will send GPS updates no more than once within this time interval,
in seconds.
• Telemetry trigger
Select this option so that a radio will send GPS and/or iBeacon data upon
sending a Telemetry command.
• Emergency Trigger
Select this option so that a radio will send GPS and/or iBeacon data upon
entering the emergency mode.
 Show emergency mode for Radio when Emergency GPS message is
received
Select this option if you want a Dispatch Console operator to see the
emergency status of a radio that transmitted location data.
• Click OK to save the GPS profile settings.

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To apply GPS Profile to a radio:

• Go to Administration (1), Radios (2), select the radio in the table, and click
Edit (3):

 Click the General tab, and from the GPS Profile list select the GPS profile.
 Select/clear the Location Enabled check box to enable/disable the location
trigger.

Note: The GPS Profile is only applicable when the 'Built-in GPS
receiver' is selected in the GPS Source.

6.4.10 Tools
On the Tools page, you can find some useful tools.
6.4.10.1 Swift.Tracker Configuration Tool

Note: This tool is available only for TRBOnet Swift.Tracker v1.0

In general, a MOTOTRBO™ portable radio comes with a standard option board

factory-installed in the radio.
The Generic Option Board replaces this standard option board and newer radios (for
example, XPR 7550) are now manufactured with Generic Option Boards already

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 installed. Generic Option Boards can be flashed with custom firmware to provide
additional functionality: Man Down, No Movement, Crash Detect, Lone Worker and
event-driven GPS functionality.
The Event-driven GPS feature provides a method to collect GPS data more
frequently and to store and forward this GPS data by event. The feature also allows
collecting and storing GPS data while the radio is out of coverage, and, upon
request, provide the GPS data when the radio is back in coverage.
Go to Administration (1), Tools, Swift.Tracker Configuration Tool (2) to manage
Swift Tracker settings:

Click Add (3) to add a configuration for Swift Tracker.

• Name
Specify a name for the configuration to apply to a radio or a group of radios.
• Description
Add a description for the configuration.
• Set Defaults
Click this button to enable default settings.
• Import
Click this button to import the Swift Tracker configuration from a file (*.sfc).
• Export
Click this button to save the Swift Tracker configuration as a file (*.sfc) to the
PC.

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On the General tab, set general settings for Swift Tracker:

Modules
• Enable GPS Tracker
When the check box is selected, the GPS enabled radio will send its data to
TRBOnet Server according to its Generic Option Board (GOB) settings.
• Enable "No Movement"
Select to enable No Movement feature.
• Enable "Man Down"
Select to enable Man Down feature.
• Enable "Crash Detect"
Select to enable Crash Detect feature.
• Enable "Lone Worker"
Select to enable Lone Worker feature.
General Report
• Number of Retries
Specify the number of additional attempts to send GPS data to TRBOnet
Server if the initial transmission fails. If the channel is busy, as data transfer is a
high priority, then the Transmit Interrupt feature will automatically be enabled.
• Retry Delay
Select the time period between data transfer retries.
Radio Settings
• Network radio ID (CAI ID)
Select the TRBOnet Server ID. ID = 13 is the default ID to route packets to
TRBOnet Server. (An ID = 12 will route packets to a control station.)
• Target Radio ID
Select the target Radio ID for data transfer. In the case of a direct connection
to the repeater, select the TRBOnet Server ID (TRBOnet Peer ID).

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 • Port
Select the port number for data transfer.
• Automatically Switch to Revert Channel
Select this option to automatically transfer data via the revert channel.

Note: If the radio does not have a revert channel, this option must
be disabled.

On the GPS Tracker tab, set GPS Tracker settings:

GOB Data Storage

• Save GPS data on passing distance every (m)
Specify the distance a radio will travel before it saves its GPS data to the
Generic Option Board's memory; the data is not added to the report.
Adding Data to Report
• Speed and Direction
Select this options to receive radio speed and direction data.
• Add Data to Report every (m)
Specify the distance a radio will travel before it adds its GPS data to the report.
The report will be sent to TRBOnet Server at the selected time (see the Report
Period option).

Note: The distance traveled before adding data to the report

must exceed (greater than) the distance traveled before
saving the data to the GOB.

• Minimal Direction Angle

Select the minimum direction angle to add data to the report automatically (if
the radio reverses the direction, the current data will be added to the report
automatically, and the next data recording will be started).

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• Add Data to Report every (sec.)

Specify the time period for the report. When the indicated time period is
passed, the radio adds data to the report.
Report Transmit Conditions
• Report period (sec.)
Select the time interval between the sending of GPS data to TRBOnet Server.
• Passed distance is more than (m)
specify the distance a radio will travel before it sends its GPS data report
type in the distance. When the indicated distance is passed the Option Board
sends the report.

Note: The distance traveled before adding data to the report

must exceed (greater than) the distance traveled before
saving the data to the GOB.

• Speed exceeds
Specify the maximum speed. If the current speed is greater than the specified
one, the radio will send data to TRBOnet Server.
• Stop/Idle Time is more than (sec.)
Select the stop/idle time. When the stop/idle time is greater than the indicated
one, the radio sends data to TRBOnet Server.
On the Tasks tab, set Man Down, No Movement, Lone Worker, and Crash Detect
settings:

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 General
• Activate the accelerometer on the radio switching on
Select this option so that the accelerometer is enabled when the radio is
turned on.
• Disable alarm by button click
Select this option to enable the radio to turn off the alarm notification by
pressing any button on the radio.
"Man Down" Settings
• Activation angle - select activation angle to enable Man Down feature;
• Pre-Alarm (1) Timeout (sec.) - select time period preceding pre-alarm Tone
1;
• Pre-Alarm tone (1) - select pre-alarm tone. All pre-alarm tones can be found
in radio’s codeplug configuration.
"No Movement" Settings
• Vibration Threshold (%) - select max. vibration threshold for No Movement
feature;
• Pre-Alarm Timeout (sec.) - select time period preceding pre-alarm Tone 1;
• Pre-Alarm tone - select pre-alarm tone. All pre-alarm tones can be found in
radio’s codeplug configuration.
"Lone Worker" Settings
• Timeout (sec.) – select time period to enable Lone Worker alarm;
• Pre-alarm tone - select pre-alarm tone. All pre-alarm tones can be found in
radio’s codeplug configuration;
Second Pre-Alarm Notification
When pre-alarm tone (1) activates for Man Down, No Movement and Lone
Worker, and there was no user’s activity (the radio remains unchanged), the second
pre-alarm tone activates:
• Timeout (sec.) - select time period preceding pre-alarm Tone 2;
• Pre-Alarm tone - select pre-alarm tone. All pre-alarm tones can be found in
radio’s codeplug configuration;
• Volume Level Increase (%) - select the percentage of the Volume Level
Increase for pre-alarm Tone 2;
• Pre-Alarm Duration (sec.) - select pre-alarm Tone 2 duration.
"Crash Detect" Settings
• Crash Threshold (g) - select acceleration changing value to enable Crash
Detect alarm notification;
• Movement Stop Timeout – select the time period of movement stop to
enable Crash Detect alarm notification;

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• No Movement Timeout - select the time period of the radio without any
movement to enable Crash Detect alarm notification;
Emergency call
• TRBOnet Emergency Timeout (sec.) - select time period preceding
emergency tone to the Dispatch Console for Man Down, No Movement and
Lone Worker options;
• MOTOTRBO Emergency timeout (sec.) - select time period preceding
emergency tone to the Dispatch Console.

Note: MOTOTRBO Emergency Alarm should be set in radio’s

codeplug.

Sound notification after emergency call

• Timeout (sec.) – select time period to repeat the alarm notification. To stop
the alarm notification Dispatcher should disable alarm notification;
• Tone – select the notification tone. All tones can be found in radio’s codeplug
configuration.
6.4.10.2 Templates for Extended Messages
The Templates can be used for Extended Messages and Extended Notes.
The Extended Messages feature is a special function allowing users to send detailed
preconfigured templates containing necessary information to each other with the
help of the special TRBOnet Dispatch Console application.
This service has been created especially for clients who need to use more detailed
and structured messages in their work. If the standard messages are not enough to
contain all required information, you may use the Extended Messages service.
• Go to Administration (1), Templates (2) to create a new template:

• Click Add From File (3) to add a template from a file.

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 Note: Before adding a template from a file, save the created
template to a custom directory.

Select the directory where you saved the template and click OK to add the file.
• Click Add (4) to create a new template:

 Name (1)
Specify a name for the template to display in the Dispatch Console (1).
 Elements (2)
Select elements to add to the template. Drag and drop the selected
element to the desired place on the mail template box.
 Template size (3)
Specify the template dimensions and background color.
 Click an element on the template. On the right side of the Template dialog
box, you can see the selected element properties.
Sending a template to a radio

• Click Text Messages (1)

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• Click the View menu, and select Show Extended Messages Tab (2)
• In the Text Messages pane, click the Extended tab (3), and New message (4).

• Select the template in the list (1).

• From the drop-down list (2), select a radio to which to send the template.
• Click Send to Radio (3) to send the template to a radio.
6.4.10.3 Indoor 2D Map Converter
TRBOnet Dispatch Console provides the Map Converter to use custom images as
Indoor 2D Floor plans. The tool allows converting images to the BMAP format that is
supported in Indoor Positioning.
• Click Administration (1), Tools > Indoor 2D Map Converter (2).

• Name
Specify a name for the new Indoor 2D Map.
• Image
Click the ellipsis (…) button and locate the image (PNG, JPG, TIFF, GIS) on your
computer.

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 • Directory
Click the ellipsis (…) button and locate the folder where to save the converted
Indoor 2D map on your computer.
• Click Start to convert the image.
To use the converted map
• Click Location Tracking (1). On the Map menu, click Open New Map in Tab
(2):

• From the Map Type list box, select 'Beacon 2D'.

• Click Add to and browse for the map you have converted.
• Click OK to open the Indoor map in the Map pane.
6.4.11 Disabled Radios
TRBOnet Dispatch Console provides the Disable function that allows disabling a
radio even when the radio is offline. The system will disable an offline radio as soon
as it gets available.

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Note: The dispatcher can disable a radio when they have relevant
Access Rights (for more details on adding and editing
dispatchers, see section 6.4.13, Dispatchers on page 216).

• Go to Administration (1), Disabled Radios (2) to disable selected radio:

• Click Disable Radio (3) and in the dialog box that appears:

 Radio
Select a radio from the drop-down list.
 Unlock
Select the time period after which the radio will be unlocked.
 Reason
Enter the reason for disabling the radio.
 Click OK to disable the radio.

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 The Radio is added to the Disabled Radios list and is marked as Disabled in the
Voice Dispatch pane:

• Click Enable Radio (4) to enable selected radio.

• Select a radio from the drop-down list and specify the reason to enable.
• Click OK to enable the radio.
6.4.11.1 Kill Radio
The Kill Radio feature is available only when a Capacity Max system is used.

Note: This operation is not reversible. If you kill a radio unit, it will be
impossible to recover it.

6.4.12 Dispatcher Groups

The administrator can add, edit, and delete dispatcher groups in the system.
Go to Administration (1), Dispatcher Groups (2) to work with dispatcher groups:

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• Click Add (3) to add a dispatcher group.

On the General tab, specify general parameters for the new dispatcher group.
• Display Name
Specify a name for the dispatcher group to display in the Dispatch Console.
• Description
Add a description for the dispatcher group.
On the Call Group tab, specify the following parameters:

• Radio ID
Specify the Radio ID of the dispatcher group.
Phone Call
• SIP ID
Enter the SIP ID that will be used by the dispatcher group.

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 • SIP Name
Enter the SIP user name that will be used by the dispatcher group.
• Password
Enter the password for the dispatcher group to be authenticated by the
telephone system.
On the Request to Talk tab, specify the parameters that will be used by radios to
request a call from the dispatcher group:

• Automatically by receiving Text Message from a radio

Select this option to request a call from the dispatcher group when a radio
sends a predefined text message. If you select this option, specify a brief text
message in the Message box.
• Automatically by receiving Telemetry Command from a radio
Select this option to request a call from the dispatcher group when a radio
sends a predefined telemetry command. If you select this option, specify the
VIO contact, and from the Command drop-down list, select the signal level at
which the user's radio should send the telemetry command.
• Automatically by receiving DTMF command from a radio
Select this option to request a call from the dispatcher group when a radio
sends the specified DTMF tones. If you select this option, specify a DTMF
combination without the # characters in the Command box.
• Automatically by receiving Status from a radio
Select this option to request a call from the dispatcher group when a radio
sends the specified Status to TRBOnet Server, for instance, 1. If you select this
option, specify the Status.
Once you have added the dispatcher group to the system, the appropriate PTT box
will appear in the Radio Interface pane.
6.4.13 Dispatchers
The administrator can add, edit, and delete dispatchers in the system.

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Go to Administration (1), Dispatchers (2) to work with dispatchers:

• Click Add (3) to add a dispatcher.

• On the General tab, specify general parameters for the new dispatcher.
 Authentication
Select the Authentication method from the drop-down list.
Select TRBOnet Authentication to log on as a user registered in TRBOnet
Dispatch Console users list.
Select Windows Authentication to log on using the PC name. The system
automatically shows the PC name as User Name.

Note: The password is not required when Windows

Authentication is used.
Note: For more details on user access to Allocation Console,
section see section 6.4.16, Users (page 224).

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  User Name
Specify a user name for the dispatcher registered in TRBOnet Dispatch
Software users list.
 Password
Specify a password for the dispatcher.
• Display Name
Specify a name for the dispatcher to display in the Dispatch Console.
• Description
Add a description for the dispatcher.
• Dispatcher Role
Form the drop-down list, select the role of the dispatcher in the system
(Administrator or Dispatcher).
• Invisible to all other users
Select this option to make the dispatcher invisible to other users.
• Invisible to all except the assigned groups
Select this option to make the dispatcher invisible to other users except for
users belonging to the same group of dispatchers.
• Allow multiple simultaneous logons
Select this option to allow the dispatcher to use multiple instances of Dispatch
Console simultaneously.
On the Dispatcher Rights tab, select the available modules and specify the available
access rights for the dispatcher.

On the Radio Systems tab, specify the radio system(s) that will be available for the
dispatcher.

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• All Radio Systems are available

Choose this option to make all radio systems available for the dispatcher to
transmit and receive Voice and Data.
• Only selected Radio Systems are available
Choose this option and specify which radio systems will be available to the
dispatcher.
 Select the check box in the left column to add the corresponding radio
system to the Radio Interface for the dispatcher.
 Select the check box in the TX column to allow the dispatcher to make
Voice calls using the corresponding radio system. When the check box is
cleared in the TX column, the dispatcher cannot use the corresponding
radio system to transmit voice and data.
On the Radio Groups tab, specify radio groups to assign the dispatcher to.

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 • All groups are available
Choose this option to make all groups in the system available for the
dispatcher.
• Only selected groups are available
Choose this option and specify which radio groups will be available to the
dispatcher.
 In the list, select the groups to make them available for the dispatcher.
On the Dispatcher Groups tab, select dispatcher groups the dispatcher will belong
to:

On the Dispatch Call tab, specify Dispatch Call and SIP call settings for the
dispatcher:

• Radio ID
Specify the Radio ID of the dispatcher.

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• Phone number
Specify the dispatcher's phone number (additional data).
• Email
Specify the dispatcher's Email (additional data).
Phone Call
• SIP ID
Enter the SIP ID that will be used by the dispatcher.
• SIP Name
Enter the SIP user name that will be used by the dispatcher.
• Password
Enter the password for the dispatcher to be authenticated by the telephone
system.
• SIP Profile
From the drop-down list, select the SIP profile to use.
On the Request to Talk tab, specify the parameters that will be used by radios to
request a call from the dispatcher:

• Automatically by receiving Text Message from a radio

Select this option to request a call from the dispatcher when a radio sends a
predefined text message. If you select this option, specify a brief text message
in the Message box.
• Automatically by receiving Telemetry Command from a radio
Select this option to request a call from the dispatcher when a radio sends a
predefined telemetry command. If you select this option, specify the VIO
contact, and from the Command drop-down list, select the signal level at
which the user's radio should send the telemetry command.

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 • Automatically by receiving DTMF command from a radio
Select this option to request a call from the dispatcher when a radio sends the
specified DTMF tones. If you select this option, specify a DTMF combination
without the # characters in the Command box.
• Automatically by receiving Status from a radio
Select this option to request a call from the dispatcher when a radio sends the
specified Status to TRBOnet Server, for instance, 1. If you select this option,
specify the Status.
On the Reports tab, specify the reports that will be available to the dispatcher.

• All reports are available

Choose this option so that all the reports will be available to the dispatcher.
• Only selected reports are available
Choose this option and in the list below select/deselect the reports to
include/exclude.
6.4.14 Email Groups
Email Groups are used in Event/Alarm Management and Job Tickets configuration to
send emails to dedicated recipient groups.
Go to Administration (1), Email Groups (2) to add/edit/delete email groups in the
system:

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• Click Add (3) to create an email group.

 Name
Specify a name for the email group.
 Description
Add a description for the email group.
 Email list
Click Add to add an email address to the Email list.
6.4.15 SMS Groups
SMS Groups are used in Event/Alarm Management configuration to send SMS to
dedicated SMS recipient groups.
Go to Administration (1), SMS Groups (2) to add/edit/delete SMS groups in the
system:

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 • Click Add to create a new SMS group:

 Name
Specify a name for the SMS group.
 Description
Add a description for the SMS group;
 Phone Numbers
Click Add to add a phone number to the SMS group.
6.4.16 Users
Go to Administration (1), Users (2) to add/edit/delete users in the system:

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• Click Add (3) to add a new user to the system:

• On the General tab, set general parameters for the user:

 Login
Specify the login for the user.
 Password
Type in the individual password for the user.
 Display Name
Specify a name for the user to display in the Dispatch Console.
 Max radios count
Select a number of radios that will be available for the user.
 Description
Add a description for the user.
• On the Radios tab, specify the radios that will be available to the user.

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  Allow all radios
Choose this option to allow using all radios in the system.
 Only selected radios
Choose this option and specify which radios will be available to the user.
• On the Advanced tab, specify settings related to taking/returning radios:

 Lock radio on return

Select this option so that a radio will be disabled after the users returns it.
 Allow DTMF management
Select this option to allow taking/returning radios by sending the specified
DTMF tones.
• Take radio
Specify DTMF tones to be sent by the user to take a radio.

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• Return radio
Specify DTMF tones to be sent by the user to return a radio.
 Allow Text Messages management
Select this option to allow taking/returning radios by sending specified text
messages.
• Take radio
Specify the text of the message to be sent by the user to take a radio.
• Return radio
Specify the text of the message to be sent by the user to return a radio.
 Allow Sign In / Sign Out management
Select this option to allow taking radios when the user signs in.
• Sign-in ID
Specify the password that the user enters to sign in when they take a
radio.
 Send notification to radio after it is taken/returned
Select this option so that a notification is sent to a radio every time the user
takes/returns it.
• On the User Call tab, specify SIP Call settings for the user:

 Phone number
Specify the user's phone number (additional data).
 Email
Specify the user's email address (additional data).
SIP Call
 SIP ID
Enter the SIP ID that will be used by the user.
 SIP Name
Enter the SIP user name that will be used by the user.

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  Password
Enter the password for the user to be authenticated by the telephone
system
 SIP Profile
From the drop-down list, select the SIP profile to use.
 Block incoming calls
Select this option to block all incoming SIP calls for the user.
 Block outgoing calls
Select this option to block all outgoing SIP calls for the user.
6.4.17 Logical Groups
TRBOnet Dispatch Console allows adding custom logical groups in addition to radio
groups. You can create groups and subgroups and then assign
radios/users/dispatchers to these groups.
Go to Administration (1), Logical groups (2) to work with Logical Groups:

• Click Add (3) to add a logical group.

 Select Add as a Root to add a logical group as a root folder.
 Select Add as a Child to add a logical group as a child folder.

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 Specify a Name and Description for the logical group.

 Click OK to add the logical group.
To display logical groups, enable the Logical Group view:

All created logical groups are displayed in the list of radios.

6.4.18 Radio Groups
Go to Administration (1), Radio Group (2) to add/edit/delete Radio Groups in the
system.

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 • Click Add (3) to add a radio group to the system:

 Name
Specify a name for the radio group in the system.
 Group ID
Specify the Radio ID for the radio group used to identify messages to/from
the radio group.
 MDC / Sel-5 (Hex)
Set an ID for MDC 1200 or SELECT 5 signaling systems. This ID is used to
identify and communicate with a target radio or group of radios depending
on the call type.
 Description
Add a description for the radio group.

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 Use custom Call Tone

Select this option and browse for the sound file (WAV, MP3) that will be
used as a ringtone when receiving calls from the group.
6.4.19 Radios
The administrator can add/edit/delete radios in the system.
• Go to Administration (1), Radios (2).

• Click Add MOTOTRBO Radio (3) to add a new radio.

On the General tab, specify general settings for the radio:

• Callsign
Specify a descriptive name for the radio to display in the Dispatch Console.

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 • Radio ID
Specify a Radio ID for the radio. This ID is used by other calling radios when
addressing the radio, for instance, when making a private call or sending a text
message.
• MDC / Sel-5 (Hex)
Set an ID for MDC 1200 or SELECT 5 signaling systems. This ID is used to
identify and communicate with a target radio or group of radios depending on
the call type.
• Radio Groups
In the drop-down list, select a radio group(s) to which to assign the radio.
• Home Group
In the drop-down list, select a home group for the radio.
• Use icon
From the drop-down list, select an icon for the radio.
• Extended Device
From the drop-down list, select the option board type the radio is equipped
with.
Location Service
• GPS Source
 Built-in GPS receiver
Select if the radio has its own built-in GPS receiver to send GPS data.
 Not equipped with GPS receiver
Select if the radio cannot send GPS data.
• GPS Profile
From the drop-down list, select the default or preconfigured GPS Profile. For
more details on GPS Profiles, see section 6.4.9, GPS Profile (page 199).
 Location Enabled
Select/clear this check box to enable/disable the location trigger.
Telemetry Service
• TLM Source
 Not equipped with Telemetry
Select if the radio cannot send Telemetry data.
 Built-in Telemetry
Select if the radio has its own built-in Telemetry.
 Extended device
Select if the radio is equipped with an extended device.
• TLM Profile
From the drop-down list, select the default or preconfigured Telemetry Profile.
For more details on Telemetry Profiles, see section 6.4.8, Telemetry (page 195).

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Text Messages Service

• TMS Type
 None
Select if the radio is not equipped with a display.
 MSI Proprietary
Select if the radio supports Text Messaging service (equipped with Display).
 Standard
Select if the radio supports DMR Compatible text messages.
Job Tickets Service
• JTS Type
 None
Select if the radio is not equipped with a display.
 MSI Proprietary
Select if the radio supports Job Tickets service (equipped with Display).
 Text Messages
Select if the radio supports DMR Compatible text messages.
Radio Status Service
 RS Profile
From the drop-down list, select the default or preconfigured Radio Status
Profile.
On the Logical Groups tab, specify logical groups for the radio:

• Select a logical group in the list of available groups.

• For more information about logical groups, see section 6.4.17, Logical Groups
(page 228).
On the Additional tab, specify additional information about the radio subscriber:

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 • Name
Specify a name for the radio subscriber.
• Description
Add a description for the radio subscriber.
• Click the Load Image button and browse for the photo or image to assign to
the radio subscriber.
• Make
Specify a make of the vehicle as additional information.
• Plate number
Specify a plate number of the vehicle as additional information.
• Phone number
Add a telephone number for the radio subscriber.
• Email
Add an email address for the radio subscriber.
• Max speed
Specify the maximum speed allowed for the vehicle, in kilometers per hour or
in miles per hour, depending on the measurement system specified in
TRBOnet server.
• Route Color
Specify a color to display the route passed by the radio on the map.
On the SIP Call tab, specify SIP Call settings for the radio:

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• SIP ID
Enter the SIP ID that will be used by the radio.
• SIP Name
Enter the SIP user name that will be used by the radio.
• Password
Enter the password for the authentication.
• SIP Profile
From the drop-down list, select the SIP profile to use for the radio.
• Block incoming calls
Select this option to block all incoming SIP calls for the radio.
• Block outgoing calls
Select this option to block all outgoing SIP calls for the radio.

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 On the Cameras tab, select the check box beside the camera that will be associated
with the radio:

6.4.19.1 Importing Radios

The administrator can also import radios from an Excel file (*.xls).

Notes: The Excel file you are importing from must contain at least two
columns (Radio ID and Callsign). Also note that the first non-
empty row in the table will be considered as a header row.

• Click the arrow on the right of the Add MOTOTRBO Radio button and choose
Import from File.

In the 'Import Radios' dialog box:

 Click Import > Excel.
 In the 'Open' dialog box, locate the desired file and click Open.
 Select/deselect the desired radios and click Save.
As a result, the selected radios will be added to the list of registered radios.

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6.5 Voice Dispatch

When on the Voice Dispatch tab is selected, the dispatcher can make radio and
phone calls, send text messages to radios and phone numbers, monitor recent calls
and events, radio state, active tasks and routes and view selected map.
6.5.1 Radio List
6.5.1.1 View Options
The toolbar in the upper part of the Radio List pane provides buttons to change the
appearance of the list:

• Click to view radios by radio groups.

• Click to view radios by radio list.

• Click to view radios by logical groups.

• Click to view radios by their statuses.

 Yellow
A radio is online and enters the beacon coverage zone; has Indoor
positioning lock.

Note: When GPS location is available and the radio enters the
beacon coverage zone, the status turns yellow from green.

 Blue
A radio is online; GPS data is not available.
 Green
A radio is online; GPS data is available. This status is shown if the Server has
received GPS data during the last 10 minutes (the time interval is set in the
server configuration).
 Grey
A radio is offline.

• Click to open the Settings dialog box to specify which quick buttons to
display in the Voice Dispatch pane.

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 • Dispatcher Buttons
In this group, select the quick buttons to be displayed in the Radio List for
dispatchers.
• Radio Buttons
In this group, select the quick buttons to be displayed in the Radio List for
radios.
• Radio Groups Buttons
In this group, select the quick buttons to be displayed in the Radio List for
radio groups.
• Logical Group Buttons
In this group, select the quick buttons to be displayed in the Radio List for for
logical groups.

Note: For the preview, see the lower part of the Settings dialog
box.

• Additional Options
 Show checkboxes
Select this option to display check boxes next to each radio and radio
group. Selecting/clearing a check box will display/hide the corresponding
radio/radio group on the map.
 Show GPS trigger state
Select this option to display the GPS trigger state for a radio in the Radio
List.

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• Grey
A radio is offline.
• Blue + white dish
A radio sent ARS but didn't send GPS packets.
• Blue + red dish
A radio sent ARS and GPS packets without GPS data, that is the radio is
out of GPS coverage.
• Green
A radio is fully online (has a GPS fix).
Filter the Radio List

• Click to select which radio list elements to display in the Radio List.

• Click the arrow button (1).

• Select the object types and statuses (2) to filter radios.
For example, you may select to display only radios and radio groups that are
online and have fixed GPS signal.
• Click OK (3) to apply filter settings.
Refresh the Radio List

• Click to reload the Radio List.

6.5.1.2 Quick Filter
Type in Radio ID or Radio name to filter the Radio List. Search results are displayed
in the Radio List:

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6.5.1.3 Radio Pop-up Window
The dispatcher can see the last received radio data in the Radio pop-up window.
Select a radio in the Radio List and hover the mouse pointer over it:

The following information on the radio is displayed on this pop-up window:

1. The current channel the radio is on.
2. The User Activity list the radio is assigned to, if a User Activity task is activated.
3. The Lone Worker policy's state, if a Lone Worker task is activated.
4. The route assigned to the selected radio, if a Route Management task is
activated for the selected radio.
5. The current GPS data and current location data.
6. The current location resolved to address.
While this pop-up is open, the dispatcher can do the following:
• Click to request the presence of the radio in the radio network.
• Click to send a text message to the radio.
• Click to request the radio's location.
6.5.1.4 Radio Shortcut Menu
To open the radio's context menu, right-click a radio in the Radio List:

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This shortcut menu contains the following items:

• Presence in Network
Choose this menu item to send a Check Radio command. If the radio is online
and is located in the coverage area, the dispatcher will see a message like this:

• Private Call
Choose this menu item to initiate a Private Call to the selected radio.
• Request to Talk
Choose this menu item to send a talk request to the selected radio.
• Request Location
Choose this menu item to request the location of the selected radio (for radios
with GPS module only).
• Send Message
Choose this menu item to send a text message to the selected radio (for radios
with display only).
• Advanced > Remote Monitor (Open mic)
Choose this menu item to activate the radio microphone in hidden mode
(remote monitor duration – 30 sec.)
• Advanced > Reset GPS Trigger
Choose this menu item to customize the GPS trigger settings. When you
reconnect to the Server or reassign a GPS Profile to the radio, temporary
settings will be updated to GPS Profile settings.

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  Reset/Stop/Start GPS Trigger
Choose which command to send to the radio.
 Change GPS Interval
Select this option and specify the new GPS trigger update interval.
• Advanced > Enable Radio
Choose this menu item to enable the selected radio.
• Advanced > Disable Radio
Choose this menu item to disable the selected radio.
• Advanced > Send Audio Record
Choose this menu item to send an audio record to the selected radio.

 Click Start and start talking to the microphone.

 Click Send to send the recorded message to the radio.

 You can also load your message from file, or from Saved Audio Files. Just
click the Load button.
 Or, you can send a text message converted to speech. Just click the
Convert Text to Speech link.

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• Advanced > Send Coordinates To

Choose this menu item to send the coordinates of the selected radio to
selected recipients.

 In the dialog box that appears, specify the radio/radio group/dispatcher to

send the coordinates to.
• Advanced > Send Email
Choose this menu item to send an Email message to the selected radio
mailbox.
• Advanced > Hot Key - Private Call
Choose this menu item to assign a hot key that will be used to make a private
call to the selected radio. When the prompt appears, press the desired key or
key combination.

• Find on Google Earth

Choose this menu item to display the selected radio location on Google Earth.
• Show Route on Google Earth
Choose this menu item to display a route traveled by the selected radio on
Google Earth for the specified time period.

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 • Monitoring > Monitoring in New Window
Choose this menu item to open a new Map window for the selected radio.
• Monitoring > Google Street View
Choose this menu item to open Google Street View with the latest location and
direction of the selected radio.
• Monitoring > Yandex Street View
Choose this menu item to open Yandex Panorama with the latest location and
direction of the selected radio.
• Specify Status Colors
Choose this menu item to select to set individual parameters for the radio
icons.

 In the Status Colors dialog box, you can specify icons for the statuses of the
selected radio. Select icons from the drop-down list. To set a custom color
for the radio status icon, click the + button and select a color in the uniform
color palette. Click the – button to delete a custom color.
 In the lower part of the dialog box, you can see the preview of the icons.
 To set default icons for the selected radio, click the Reset button.

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• Set Radio Channel > Radio Active

Select/deselect this menu item to make the selected radio active/inactive.
• Set Radio Channel > Channel
Select the channel over which to make calls to the selected radio.
• Cameras >
Click this menu item and select a camera associated with the radio. As a result,
a new window with the camera view will open.
• Set On Duty
Choose this menu item to assign the selected radio to the On Duty list.
See also section 6.4.5.12, User Activity (page 176).
6.5.2 PTT Boxes
The dispatcher can make voice calls from the Dispatch Console by using PTT boxes:

The following options available for the PTT box:

• Click the button to make the channel the default PTT channel.
• Click the (Tone and PTT) button to start transmitting after a tone sound.
• Click the (Solo) button to mute all channels except this one.
• Click the (Mute) button to mute this channel.
Right-click the selected PTT box to display its shortcut menu:

This shortcut menu contains the following items:

• Default PTT channel
Select this menu item to make the channel the default PTT channel.

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 • Specify Hot Key
Choose this menu item to assign a hot key that will be used to transmit on this
radio channel. When the prompt appears, press the desired key.
• Add to New Group
Choose this menu item to add the channel/group associated with the selected
PTT box to the Cross Patch box. When two or more channels/groups are
added to the Cross Patch box, the dispatcher can click the Create link to create
a cross patch group for the selected channels/groups.
• Tone and PTT
Click this menu item to start transmitting after playing a tone sound.
• Mute this channel
Click to mute the selected channel.
• Mute all channels except this
Click to mute all channels except the selected one.
• Volume
Move the slider to specify the speaker volume level on the selected
channel/group.
• Microphone
Move the slider to specify the microphone volume level on the selected
channel/group.
• Private Call Mode
Select this mode to allow making private calls from the PTT box.
• Select By Radio ID Mode
Select this mode to allow making calls by entering radio IDs from the PTT box.
• Recipient
Select the call recipient for the PTT box.
• Terminate Transmission
Click this menu item to terminate the current call.

Note: The current transmission can also be terminated by clicking

the Terminate button in the PTT box.

• Reset
Click this menu item to reset connection to the selected channel/group.

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• Minimize/Maximize
Click to minimize or maximize the PTT box.
6.5.3 Voice Calls
The dispatcher can make the following types of calls:
• Private Call
This is an individual call from the Dispatch Console to a radio via the radio
channel.
• All Call
This is a call from the Dispatch Console to all radio groups registered in the
system.
• Group Call
This is a call from the Dispatch Console to a selected radio group registered in
the system.
• Intercom Call
This is a call from the Dispatch Console to other dispatchers. There are three
types of Intercom Call:
 Intercom Call to all dispatchers
 Group Intercom Call to a group of dispatchers
 Private Intercom Call to a selected dispatcher
• Phone Call
This is a call from the Dispatch Console to a selected phone number.
In addition, the dispatcher can send voice mails to offline radios.
6.5.3.1 Private calls
The dispatcher can make a call to any online radio registered in the system. To make
an individual call from the Dispatch Console to a selected radio via the radio,
channel do the following:
• Select the radio in the Radio List.

• Click the button on the right.

Or:
• Right-click the radio in the Radio List.
• On the drop-down menu, click Private Call.
To terminate a private call, do the following:
• Click the PTT button on the PTT box.
Or:

• Click the button in the Radio list.

Note: You can also create a special PTT box for Private Calls. For more
details, see View > Configure PTT Boxes on page 96.

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6.5.3.2 All calls
The dispatcher can make a call to all online radios registered in the system (for
example, in the case of alarm). To make a call from the Dispatch Console to all radios
registered in the system, do the following:
• From the drop-down list, select All Call.

• Click the PTT button.

6.5.3.3 Group calls
To make a call from the Dispatch Console to a selected radio group registered in the
system, do the following:
• From the drop-down list, select a group.

• Click the PTT button.

Note: You can also create a special PTT box for Group Calls. For more
details, see View > Configure PTT Boxes on page 96.

6.5.3.4 Intercom calls

The dispatcher can make calls to all dispatchers or to selected dispatchers in the
system. To make an Intercom Call to dispatchers, do the following:
• On the Intercom PTT box, from the drop-down list, select either All Call, or a
group of dispatchers, or an individual dispatcher.

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• Click the PTT button.

6.5.4 Predefined Voice Messages
The dispatcher can send predefined voice messages (recorded or voice messages, or
audio files) to a radio or a selected radio group:

• In the Queued Messages panel, click the Voice Message button.

• In the confirmation dialog box, click Yes.
6.5.5 Cross Patches
6.5.5.1 Predefined Cross Patch
The Cross Patch function allows configuring the network to redirect calls. A
predefined Cross Patch can be created by the administrator only and a dispatcher
cannot configure it. A predefined Cross Patch is displayed in the Cross Patch panel
by default. The Cross Patch feature is intended to combine different radio channels
in a single group to make voice calls from a dispatcher to radios and from radios to
a dispatcher (for example, to connect a dispatcher with the firemen and police).

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6.5.5.2 Custom Cross Patch
The dispatcher can create a custom Cross Patch to connect selected PTT boxes (for
example, the Emergency and Firemen radio groups). In addition, you can connect
analogue and digital radios via a Cross Patch.

1. In the Radio Interface pane, select the PTT boxes you want to combine in a
group. Drag and drop them to the empty Cross Patch box (1).
2. Click the Create link (2) to create a custom Cross Patch.

Note: Until you click the Create link, this cross patch will remain
as a temporary cross patch that will be deleted after you
reconnect to TRBOnet Server or restart TRBOnet Dispatch
Console.

As a result, the new cross patch will be added to the Cross Patch panel. Select the
check box to activate the cross patch.

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6.5.6 Quick Commands

The dispatcher can create Quick Commands (Text Messages, Send Telemetry,
Request Location, Send Voice Message) and display the Quick Commands panel in
the Radio Interface pane. With these commands, the dispatcher can quickly send
Text Message, Telemetry, Location Request, and Voice Message to a radio by
clicking the appropriate Quick Command button.
To configure the Quick Commands panel, do the following:
• Make sure Show Quick Commands Panel (2) is selected under the View
menu.
• On the Quick Commands panel, click the Configure link (3).

• In the Configure Quick Commands dialog box, click the Create link.

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6.5.6.1 Send Text Message

• Name
Specify a name for the quick command. This name will be displayed as the
button name in the Quick Commands panel.
• Command
From the drop-down list, select Send Text Message.
• Message
Enter the text of the message.
• Send to radio group
Choose this option to send the text message to radio groups registered in the
system. In the Recipient box, select target groups.
• Send to subscribed radio
Choose this option to send a predefined text message to individual radios
registered in the system. In the Recipient box, select target radios.

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6.5.6.2 Send Telemetry

• Name
Specify a name for the quick command. This name will be displayed as the
button name in the Quick Commands panel.
• Command
From the drop-down list, select Send Telemetry.
• VIO
Specify a VIO to which to send a telemetry command.
• Command
From the drop-down list, select a telemetry command for the selected VIO.
• Send to radio group
Choose this option to send the telemetry command to radio groups registered
in the system. In the Recipient box, select target groups.
• Send to subscribed radio
Choose this option to send the telemetry command to individual radios
registered in the system. In the Recipient box, select target radios.

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6.5.6.3 Request Location

• Name
Specify a name for the quick command. This name will be displayed as the
button name in the Quick Commands panel.
• Command
From the drop-down list, select Request Location.
• Recipient
Select radios to which to send a location request.
6.5.6.4 Voice Message

• Name
Specify a name for the quick command. This name will be displayed as the
button name in the Quick Commands panel.

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• Command
From the drop-down list, select Send Voice Message.
• Load from file
Click this link and locate the audio file on your PC.
• Record Message
Click this link to record a new voice message.
• Play back message
Click this link to play back the voice message.
• Specify Call type, Channel, and Call Target for a voice message.

Note: To send a Voice Message to a subscriber from the phone

book, click the ellipsis (…) button in the Call Target column
and select a contact from the phone book.

• Impolite channel access

Select this option so that the voice message will be sent regardless of whether
the channel is busy or not.
6.5.7 Queued Messages
This feature enables dispatchers to send audio messages even if the channel is
currently busy. The dispatcher records a message to be sent to a busy channel and
then TRBOnet automatically forwards this message as soon as the channel becomes
available:

To queue an audio message for delivery to the selected recipients, first record a
message by clicking the Record button. Alternatively, you can select an MP3 or WAV
audio file from any storage location, or select a prerecorded message from the
library.
6.5.7.1 Select Audio File
• Click File > Open Audio File and browse for the audio file on the local PC.

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6.5.7.2 Audio Message Library
You can select an audio file from the Voice Message templates.
• Click File > Audio Message Library.

• Select an audio file in the list and click OK to use this file as a queued Voice
Message.
6.5.7.3 Record Audio File
You can record a voice message that then can be sent to selected radios.
Click Record > Record audio to open recording tool:

 Click Start and start talking to the microphone.

 Click Stop to stop recording the message.

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 Click Send to send the recorded message immediately.

 Click Save > Save as file to save the recorded file as an audio file on the
PC.
Or:
 Click Save > Save as Saved Audio File to add the recorded file to a list of
the Saved Audio Files.
6.5.8 Activity Monitor Panel
While in this panel, the dispatcher can perform a wide range of tasks, including:
• Monitoring and listening to recent calls and viewing system events
• Monitoring selected radio state
• Monitoring active tasks for selected radio
• Monitoring active routes for selected radio
• Enabling and disabling User Activity monitoring
• Displaying selected map in a compact view mode
• Monitoring cameras connected to Dispatch Console
6.5.8.1 Recent Calls/Events
In the Recent Calls/Events tab, the dispatcher can monitor recent Server events,
view and listen to recent calls.

Voice Recording
Play back selected call(s)

• Select the voice call recording you want to play back and click the
button on the left of the toolbar.

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 The Audio player box will appear.

 Click the Play button to play back the recording.

Click the Pause button to make a pause.
Click the Stop button to finish playing back the recording.
Click the Open button to select a new audio file to play back.

Note: You can play back multiple recordings in a row. Use the CTRL
and/or SHIFT keys to select multiple recordings you want to play
back. Then click the button.

Save selected call(s)

• Select the voice call recording (or multiple recordings, with the help of
CTRL/SHIFT keys) you want to save as a sound file.
• Click Save > Save Selection as Individual Files to save selected recordings in
separate files.
Or
• Click Save > Save Selection as Single File to save selected recordings in a
single file.
• In the 'Save As' or 'Browse For Folder' dialog box, browse for the folder where
you want to save the file(s).

Recent Calls/Events Toolbar

Click the Pause button to pause updating the Recent Calls/Events log.
Click the Clear button to clear the Recent Calls/Events log records.
Click the Reload button to reload all log records.
Click the Filter By Radio button to filter log records by a selected radio/radio group.
In the Radio List pane (the upper-left-pane of the main window), select a radio or
radio group. The Recent Calls and Events for a selected radio will only be displayed
in the Recent Calls/Events pane.

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Click the Grouping button to group log records. Select the column you want to
group log records by. Drag and drop the selected column header to the Grouping
field.
Click the Auto Filter button to set a filter for the recent calls and events. You can
filter the Recent Calls/Events list by any parameter. For example, to filter the list by a
selected Sender, select the Sender column (1), and start typing the sender name (2).

Click the Default Settings button to apply default settings to all log records.
Click the Details button to see the talk session members:

Click the Show Notes button to enable the Note column. All notes added by the
administrator and dispatchers for the recent calls and events will be shown in the
Notes column. So, you can mark recent calls and events to later find them by notes.
Click the Add Note button to add a note for the selected recording and/or event.
The notes will be displayed in the Recent Calls/Events log if the Show Notes mode
enabled:
Click the Add Message button to add a message for dispatchers to the Recent
Calls/Events log.

 Recipient
Select either All or an individual dispatcher if you want to see the message.
 Severity
Select the severity level to inform dispatchers about the level of importance.

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  Message
Enter the message text.
 Click OK.
As a result, the message will be added an event to the Recent Calls/Events
pane.
6.5.8.2 Recent Calls
On the Recent Calls tab, the dispatcher can see and configure the latest Voice calls,
including Private, Group, and Intercom calls:

• Click the Private button (1) to display the latest Private calls.
• Click the Group button (2) to display the latest Group calls.
• Click the All Call button (3) to display all call types, including Intercom calls.
In a Call Box, you can see the number of calls and the last call date and time:

Click the button to start a Private call to the Sender-Radio (Radio is displayed in
the Sender column).
Click the button to mark the calls as viewed.
Click the button to clear the recent call history.
6.5.8.3 Request to Talk
On the Request to Talk tab, the dispatcher can see Missed Calls and Requests to
Talk:

• Click the Missed Call button to display Missed calls.

• Click the Request to Talk button to display Requests to talk.
• Click the Table button to display the calls in a table view.

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• Click the Cards button to display the calls as a set of cards.

• Click the Clear button to clear all the records.
• Click the Filter button to set a filter for the records. You can filter the records
by any parameter. For example, to filter by the caller select the Caller column,
click in the empty row and start typing the caller name.
• Click the Options button to specify options related to Request to Talk:

 Enable a pop-up window to display incoming Request to Talk

Select this option so that incoming Request to Talk messages will pop up
over the application window.

• Start calling back when Accept button is clicked on

Select this option so that the call back will start as soon as the Accept
button is clicked.
 Enable Alert Tone for incoming Request to Talk
Select this option so that an alert tone will sound when a Request to Talk
arrives.
 Synchronize with other dispatchers
Select this option so that a Request to Talk sent to one dispatcher will
automatically be forwarded to all dispatchers.
 Automatically delete Request to Talk record after responding
Select this option to automatically delete the corresponding record after
the Request to Talk call is responded.

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  Wait for response from caller
Select this option so that a Request to Talk will be considered responded
only if the radio has answered to the call back.
 Enable Responses to a Radio Group
Select this option so that a response to a Request to Talk will be to the
specified radio group. From the Talk Group drop-down list, select this
radio group.
On the Notifications tab, specify the following parameters:

 Send notifications to caller

Select this check box to notify the radio when a request is rejected, queued,
or the dispatcher is unavailable.
• Choose one of the option buttons below to specify the way the radio is
notified.
 Autodetect notification type
Choose this option button so that the type of notification will be
selected automatically depending on whether or not the Text
Messages Service is enabled on the radio.
 Send Text Message
Choose this option button to send text notifications to the radio.
 Send Audio Message
Choose this option button to send voice notifications to the radio.
• In the Notification texts boxes, enter the corresponding notification
texts. These texts will be used when sending text notifications to the
radio.
6.5.8.4 Radio State
On the Radio State tab, the dispatcher can see the log of radio states for the radio
selected in the Radio List pane (the upper-left-pane of the main window):

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In the Radio State pane, the dispatcher can do the following:

Click the Show Notes button to enable the Note column. All notes added by the
administrator and dispatchers for the radio state records will be shown in the Notes
column. So, you can mark radio state records to later find them by notes.
Click the Add Note button to add a note for the selected radio state record. The
notes will be displayed in the Recent Calls/Events log if the Show Notes mode
enabled:
Click the Add Message button to add a message for dispatchers to the Radio State
log.
6.5.8.5 Active Tasks
On the Active Tasks tab, the dispatcher can monitor all active tasks for the selected
radio (for example, Lone Worker, Active Routes, and other tasks).

The dispatcher can manage active tasks as follows:

Click the Stop button to stop executing the selected task.
Click the Grouping button to group the tasks. Select the column you want to group
tasks by. Drag and drop the selected column header to the Grouping field.
Click the Auto Filter button to set a filter for the active tasks. You can filter the tasks
by any parameter. For example, to filter by selected radio select the Radio column,
and start typing the radio name.
Click the Default Settings button to apply default settings to all active tasks.
6.5.8.6 Active Routes
On the Active Routes tab, the dispatcher can monitor all active routes.

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 The dispatcher can manually set statuses for route checkpoints. To do this, right-
click on a route point and from the drop-down menu, select the desired status.
 Waiting
The checkpoint is waiting to be attended.
 Attended
The checkpoint has been attended on time.
 Unattended
The checkpoint hasn't been attended on time.
 Alarm
The checkpoint is in Alarm mode.
 Note
Click this item to add a note to the selected checkpoint. The note will be
displayed in the pop-up window that appears when hovering the mouse
pointer over the checkpoint.
6.5.8.7 User Activity
• Click the User Activity tab to monitor the activity of radio users:

• Click the Configure button to configure the User Activity list:

6.5.8.8 Map
On the Map tab of the Activity Monitor panel, you can monitor location of radios on
the map and simultaneously perform all available actions in the Radio Interface
pane (make voice calls, send messages, disable and enable selected radios, and
other actions):

For more details on map options, see section 6.6, Location Tracking (page 268).
6.5.8.9 Cameras
On the Cameras tab of the Activity Monitor panel, you can monitor cameras
connected to Dispatch Console.

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• Click the Add button and select a camera to be displayed on the tab.

Note: You can add up to four cameras to the Cameras tab view.

6.5.9 Phone Calls

The Telephony function allows making calls from telephones to radios and vice
versa.
The phone system must be previously configured by your TRBOnet administrator.
6.5.9.1 Phone Calls from/to Dispatch Console
To make a phone call from the Dispatch Console:

• In the Telephony box, select the Line (1), enter the phone number (2) and click
the (3) button.
Terminate a phone call

• In the Telephony box, click the button.

Open a phone book
• In the Telephony box, click the ellipsis (…) button (2) or click Menu > Phone
Book (2):

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 • Click the Add button to add a new record to the phone book.
• Click the first column, and from the drop-down list select a marker color.
• Double-click the second column.

 SIP ID
Enter the SIP ID that is used by the user.
 SIP Name
Enter the SIP user name that is used by the user.
 Display Name
Enter the name that will be displayed for the user in the Dispatch Console.
 Click OK to save the phone book.

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Answer an incoming call

• In the Telephony box, click the (3) button.

Forwarding Phone Call to a Radio
• While in a call, click Menu > Forward Call.

• Click the Radio tab (1), select the radio (2) and click Forward (3).
Add call participant(s)
• Click Conference (4).

Note: Only one radio or radio group can participate in a conference call.

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6.5.9.2 Making Telephone Calls from Radios

Make a DTMF call

Note: Only 1.07.02 and higher firmware version for all radios equipped
with dialing keyboard support DTMF.

To make a DTMF call, do the following:

 Press the PTT button on a portable radio and hold it.
 While holding the PTT button, dial a phone number and press # (For example,
0079521112233#).
 Release the PTT button. The server will automatically initiate a phone call.

Call by sending Text Message

To make a phone call, send a text message with the text PrefixN where:
• Prefix – is a short text to define the special text message (for example, sip:);
• N - the phone number.
For example, to initiate a call to a phone subscriber "123 456 7890", the following
text message must be sent to TRBOnet Server: "sip:1234567890".

Terminate a call
To terminate the call, press the PTT button and then press # twice on the radio.

6.6 Location Tracking

In the Location Tracking tab, the dispatcher can monitor selected radio location on
supported maps, open different maps in separate tabs and toggle between map
tabs:

The main user interface elements are as follows:

1. Radio List pane
2. Voice panel

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3. Map panel
4. Objects panel
5. Activity Monitor panel
While in Activity Monitor panel, the dispatcher can perform a wide range of
tasks, including:
 Monitoring and listening to recent calls and viewing system events
 Monitoring selected radio state
 Monitoring active tasks for selected radio
 Monitoring active routes for selected radio
 Enabling and disabling User Activity monitoring
 Monitor beacons and beacon events.
6.6.1 Objects
On the Objects panel, the dispatcher can view and enable/disable the following
objects:
• Beacons – all beacons connected to the system.
• Map Objects – all manually created map objects and predefined objects
created with the Map Drawing toolbar.
• Map Regions – all map regions created with the Map Drawing toolbar (use
the Add Polygon tool to create a map region).
• Map Routes – all map routes created with the Map Drawing toolbar (use the
Draw Route tool to create a map route).
6.6.1.1 Beacons
TRBOnet Dispatch Software provides the Indoor Positioning feature to monitor the
location of radios inside a building where no GPS signal is available. This feature
requires additional hardware (the beacons spread around the building and the
option boards in radios). A radio user will be displayed on the indoor floor plan
when the radio enters the beacon coverage area. The beacon icon on the map
notifies on the amount of radios that are currently in the beacon coverage area.

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 Beacons are displayed on the building floor plan (1) and in the list of beacons (2) in
the Objects panel. When a radio comes into the range of a beacon, they both are
highlighted in yellow on the floor plan/map (3).

Floor Plan Toolbar

The Floor Plan pane's toolbar is located in the upper part of the Floor Plan pane:

1. Zoom in/out
Click the Zoom buttons to zoom in/out the floor plan.
2. Default View
Click the arrow beside and choose Save as Default Region to save
current floor plan as a default region. The dispatcher can save only one
default region.
To open the default region, click the arrow beside and choose Show
Default Region.

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3. Set Location
Click the Set Location button to manually set a beacon on the floor plan.
4. Available beacons drop-down list
Select a beacon from the list and click the Set Location button to put the
selected beacon on the floor plan. If you are going to add a new beacon,
select 'New Beacon' from the drop-down list and click the Set Location
button to add a new beacon to the floor plan.
5. Show Beacons
The dispatcher can select which beacon types to display on the floor plan.
 All – all beacons are displayed on the map.
 With Radios – beacons with attached radios are displayed on the map.
 Without Radios – beacons without radios are displayed on the map.
 Alarmed - beacons in Alarm mode are displayed on the map.
 No – all beacons are hidden on the map.
6. Show Info
From the drop-down list, select which information to display for beacons.
7. Images
From the drop-down list, select an image size for beacon icons.
8. Route
 Click Route > Show Route to display a route traveled by the radio for the
selected time period.

• Radio
Select the radio to display the route for.
• From/To
Specify the time period to show the route for.
• Color
Select a color to display the route with.
• Click OK to show the route for the selected radio.
 Click Route > Play Back Route.

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 • Select the time period to request data for.
• Select the radio(s) to request data for. Click Select All to display history
for all radios registered in the system. Click Unselect All to cancel radio
selection.
• Click Load to load the history.
9. Overview
Click this button to view the entire floor plan.
10. Select Map
Click this button to change the map in the current tab.
6.6.1.2 Map Objects
The dispatcher can create custom and predefined map objects using the Drawing
Panel. The dispatcher can attach 2D or 3D floor plans for Indoor Positioning.
For more details on creating map objects, see section 6.6.2.7, Drawing Panel
(page 274).
6.6.1.3 Map Regions
The dispatcher can create map regions that can be used for Geofencing rules. The
map Regions can be created manually on the map (click any point on the map to
select it as a region border) or, the dispatcher can add map points by GPS
coordinates to create a region.
For more details on creating map regions, see section Draw a Map Region
(page 275).
6.6.1.4 Map Routes
The dispatcher can create routes on the map that can be used for Geofencing rules.
For more details on creating map routes, see section Draw a Route (page 277).
6.6.2 Map Tools
The Map toolbar is located in the upper part of the Map pane:

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6.6.2.1 Zoom in/out

• Click to zoom in a map.

• Click to zoom out a map.

6.6.2.2 Bookmarks

• Click to put a bookmark on the map.

• Click Save as Bookmark to save the map region as a bookmark.

• The dispatcher can create any number of the bookmarks. To open a bookmark,
click and select the bookmark in the list.
6.6.2.3 Default Region

• Click and choose Save as Default Region to save current map region as a
default region. The dispatcher can save only one default region.
To open the default region, click and choose Show Default Region.
6.6.2.4 Filters
Select filters to display radios on the map:

- radio is online, beacons are detected;

- radio is online, GPS data is received;

- radio is online, no GPS data is received;

- radio off, no GPS data is received.

All filters are enabled by default. Click the selected icon to disable selected radios on
the map.
6.6.2.5 Ruler

• Click to enable the tool to measure distances on the map.

• Left-click a point on the map to start measuring. Left-click intermediate points
and see the distance displayed at the mouse pointer.

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6.6.2.6 Search by Address
The dispatcher can search map objects by their address.

Note: For online maps, Internet access is required!

• Click and choose Address to find an address on the map.

• Click the address in the list to display it on the map.

6.6.2.7 Drawing Panel

• Click to display the Drawing toolbar:

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Draw a Map Region

Draw a region manually

• Click and choose Draw on the map.

• Left-click points on the map to create a new map region.

• Click the Save link to add a new polygon region.

 Name
Specify a name for the new map region.

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  Description
Enter a description for the map region.
Region tab

 Color
Select a color to display the region on the map.
 Fill region area
Select this check box to fill in the region area on the map.
 Transparency
Specify the transparency level (in percent) for the fill color.

Draw a region by coordinates

• Click and choose Specify coordinates.

• Click the Add link to add a point.

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 Coordinate system
From the drop-down list, select the convenient format (for example,
Decimal Degrees) for the coordinates.
 Latitude/Longitude
Enter the coordinates of the point.
 Click OK to add the point.
• Click the Edit link to edit the selected point.
• Click the Delete link to delete the selected point.
• Click Export to save the points' coordinates in a *.csv file.
• Click Import to add points to the region from a *.csv file.
• Click the Save button to add a region.

Draw a Route

• Click and click points on the map to draw a route.

• Once you have finished drawing a route, click the Save link.
• In the Object on Map dialog box, specify a name and description for the
route.
• Click the Route tab

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  Color
Select a color to display the route on the map.
 Active area
Specify the corridor width. If a radio will pass out of the active area, the
dispatcher will receive an alarm signal.

Add a Beacon

• Click and choose Place on the map.

• Click on the map where you want to place a beacon.
• Click the Save link.
The Beacon properties dialog box will appear.
On the General tab, specify the following parameters:

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 Type
Select the beacon type from the drop-down list.
 Name
Specify a name for the beacon.
 Major ID and Minor ID
Enter the beacon’s major and minor ID exactly as specified on the iBeacon
device.
 Description
Add a description for the beacon.
On the Logical Groups tab, select logical groups that will be associated with
the beacon.
On the Cameras tab, select the check box beside the camera that will be
associated with the beacon.

Note: You can also place a beacon by specifying its coordinates. To do

this, click and choose Specify coordinates.

Add a Point of Interest

• Click and choose Place on the map.

• Click on the map where you want to place a POI.
• Click the Save link.
The Object on Map dialog box will appear.

 Name
Specify a name for the new map region.
 Description
Enter a description for the map region.

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  Bind to PTT
Select this option to connect the POI to a radio group in your radio system.
• System
From the drop-down list, select the radio system.
• Group
From the drop-down list, select the radio group.
On the Logical Groups tab, select logical groups that will be associated with
the object.
On the Cameras tab, select the check box beside the camera that will be
associated with the object.

Note: You can also place a POI by specifying its coordinates. To do this,
click and choose Specify coordinates.

Note: Similarly, you can place other objects with predefined icons, such
as Warning points, Police departments, Emergence departments,
Fire departments, Houses, and Cameras. To do this, click one of the
following icons on the toolbar: .

Create a Custom Object

In addition to objects with predefined icons, you can create your own objects to be
then placed on the map.

• Click and choose Add Custom Object.

 Name
Specify a name for the object.
 Select image
Click the Browse button and locate the image file you want to use as an
icon for the object.

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Note: You can also assign different images for different icon sizes.
Click the Advanced mode link and select images for
different sizes (16x16, 24x24, 32x32, 48x48).

After you create a custom object, the corresponding con will appear on the Drawing
Panel.

• To delete a custom object, click and choose Delete Custom

Object.
6.6.2.8 Route

Show Route

• Click and choose Show Route.

 In the list of radios, select a radio and the color with which to display the
route for the radio.
 Route Type
Select the route type, either Static or Dynamic.
 Show Route for Last
If the Dynamic route type is selected, specify the time period, in hours, for
which to show the route.
 From/To
If the Static route type is selected, specify the start and end dates of the
time period for which to show the route.
 Route Style
Select the style in which to display the route on the map.
 Optimize Route (group all nearest points)
Select this option to group all points in a 100-meter radius.
 Automatic error correction
Select this option to detect and correct invalid GPS data. Click the
Configure link and select the maximum possible speed for your vehicles.

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  Show events
Select this option to display TRBOnet server events (telemetry, alarms, and
other events).
 Show CanLog events
Select this option to display events that occurred in a vehicle (door
opening, and other events).

Export Route
You can export the routes travelled by radio users in a GPX or KML files. To do this,
after you have performed a Show Route command, click and choose
Export Route > Export to GPX file/ Export to KML file.

Play Back Route

• Click and choose Play Back Route.

 In the list of radios, select the radio and the color with which to display the
route for the radio.
 From/To
Specify the start and end dates of the time period for which to show the
route.
 Click the Load button.
 Once you have loaded the route points, click the Play button to play back
the route on the map.

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6.6.2.9 Geofencing
The Geofencing feature allows controlling the location and speed of radios relative
to manually defined regions on the map.
The Geofencing monitoring consists of the manually defined regions and the tasks.
The regions specify where to apply the rules, while the tasks specify how to apply
the rules for the regions and radios.

• On the Map toolbar, click .

The administrator can add/disable/delete the rules for Geofencing as well as
edit the currently selected rules:
• For more details on configuring Geofencing rules, see section 6.4.5.6,
Geofencing.
• To enable Geofencing rules, go to Administration, Tasks, and in the Tasks
pane, select the checkbox next to Geofencing.

6.6.2.10 Coverage Map

The Coverage Map option allows to see RSSI levels on the map.

• On the Map toolbar, click .

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 For more details on configuring the Coverage Maps, see section Coverage Map
(page 118).
6.6.2.11 Select Map

• On the Map toolbar, click .

 Enter the Caption of the map that will be displayed in the active tab.
 In the list of Available Maps, choose the map to be displayed.

Note: For more details on available map types, see section Map
Types (page 109).

6.6.2.12 Google Earth

To open the Google Earth application:

• On the Map toolbar, click .

Note: Google Earth must be previously installed on the PC. For

more details on Google Earth, visit Google's official website:
http://www.google.co.uk/earth

6.7 Job Ticketing

TRBOnet Dispatch Console provides the Job Ticketing feature – the integrated
ticketing system that allows dispatchers to create, assign, and track job tickets
through the radio network.

Note: Before using the feature, make sure that your TRBOnet
Dispatch Software license includes Job Ticketing.

• Click the Job Ticketing tab, and manage Job Tickets in the Job Ticketing
pane.

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6.7.1 Adding a Status for Job Ticketing

• In the Job Ticketing pane, click the Statuses tab to see the statuses available
for job tickets.

• Click the Add button to add a Job Ticket status.

 Name
Specify a Job Ticket status name to display in the system.

Note: The Name value must match the value of the

corresponding Action/Response field configured for a radio
in MOTOTRBO CPS, Job Tickets.

 Description
Add a description for the job ticket status.
 Status
From the drop-down list, select the Job Ticket status.

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6.7.2 Adding Custom Fields for Job Ticketing
In addition to the default fields (Priority, Deadline, etc.), you can add custom fields
with pre-defined values to be used in tickets/ticket templates.
• In the Job Ticketing pane, click the Custom Fields tab to see the list of
custom fields available for job tickets.

• Click the Add button.

In the Job Ticket Custom Field dialog box, specify the following:
 Name
Enter a name for the field.
 Values
Click the Add link and enter a pre-defined value for the field.
6.7.3 Creating a Job Ticket
• In the Job Ticketing pane, click the Job Ticketing tab to see the list of
created job tickets.

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• Click the Add button to create a job ticket.

Note: To create a ticket from a template, click the arrow on the

right of the Add button to select from the available ticket
templates. For how to create templates, see section 6.7.4.

In the Job Ticket dialog box, specify the following parameters:

 Ticket ID
This value will be set automatically once the ticket has been created.
 Priority
From the drop-down list, select the task priority.
 Deadline
Select this option and in the box to the right, enter a due date and time for
the task.
 Predefined Texts
From the drop-down list, select a predefined text for the Job Ticket.

• Click the button to edit the predefined text.

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 • Click the Add link and type the text in the line that appears.
In addition, you can also add to this text:
 Priority
Click this link to add the ticket priority to the text.
 Due date
Click this link to add the ticket due date to the text.
 Due time
Click this link to add the ticket due time to the text.
 Text
Enter the text message in this box.
 Notify on status changes
Select this option to send notifications to Dispatchers, Email and/or SMS
groups when a Job Ticket status changes.
 Notify if ticket is not accepted by
Select this option to send notifications to dispatchers, Email and/or SMS
groups if a radio does not accept the Job Ticket at the time specified in the
box below.
 Notification List
Click this link and choose the recipients of selected notifications.

You can notify dispatchers with the help of notifications in the Dispatch
Console (on the Dispatchers tab, check Notify Dispatchers, and select

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dispatchers), Email groups by sending Emails to dedicated Email groups

(click the Email tab, check Notify by Email, and select Email groups) and
phone users by sending SMS to dedicated SMS groups (clcik the SMS tab,
check Notify by SMS, and select SMS groups).
 Comment
Add a comment for the ticket.
6.7.4 Creating a Ticket Template
You can create ticket templates in advance to then use them when creating tickets.

• Click the Templates tab to see the list of templates available for job tickets.
• Click the Add button to create a ticket template.
• In the Job Ticket Template dialog box, fill in the desired fields, and click OK.

Note: For information about the fields, see section 6.7.3, Creating
a Job Ticket.

6.7.5 Selecting Ticket Status Color

You can also color tickets based on their statuses.
• Click the Job Ticketing tab, and on the toolbar, click the Status Colors
button.

In the Select Job Status Color dialog box that opens:

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 • Click the arrow on the right, and from the drop-down list, pick the color for the
selected status.
6.7.6 Assigning a Job Ticket
• Select a job ticket in the list, and click the Assign button.
Or, right-click the job ticket and choose Assign.

In the Assign Job Ticket dialog box that appears:

• In the list, select a radio, radio group or logical group to which to assign the
job ticket.
• Click OK to assign the task to selected radio(s).

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As a result, the selected radio(s) will receive the job ticket.

6.7.7 Viewing Job Ticketing Statistics
• On the main menu, select Tools, then click Job Ticketing Monitoring to see
the Job Ticketing statistic diagram:

For more details on the statistics, see Job Ticketing Monitoring.

6.7.8 Viewing Job Ticketing Reports
• To view a job ticketing report, go to Reports (1), and select Common Reports
(2) – Job Ticketing (3).
• On the Common reports pane, click the Query parameters tab, and specify
the appropriate parameters and then click Generate Report.
• Click the Job Ticketing tab to see the generated report.

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6.8 Guard Tour / Route Management
The Guard Tour / Route Management feature allows the user to create routes and
assign them to selected radio subscribers or dispatchers.

• Click the Route Management tab (1).

6.8.1 Creating a Route
• In the Route Management pane on the right, select the Management tab,
then click the Create button (2) to create a new route.

• Name
Specify a name for the route to display in the route list.
• Description
Add a description for the route.

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• Rule
Select the type of the rule from the drop-down-list:
 All checkpoints, strict order, strict schedule
Checkpoints are to be attended in the specified order, each within a
specified time range.
 All checkpoints, strict order, loose schedule
Checkpoints are to be attended in the specified order. The time for
attending each checkpoint is not limited.
 All checkpoints, loose order, loose schedule
Checkpoints can be attended in any order, each at any time.
• Click the Start/Stop Rules tab.
Start Route
Specify the rules to start the route.
 Manually by dispatcher
This option is enabled by default and cannot be edited. This option enables
the dispatcher to start the route by clicking the Start button in the Route
Management tab or in the Active Routes pane.
 Automatically by receiving Text Message from a radio
The route starts when the radio sends a specific text message to TRBOnet
Server. If you select this option, then specify the text message the radio will
send in the Message box.
 Automatically by receiving Telemetry Command from a radio
The route starts when the user presses a preconfigured button on the radio
and TRBOnet Server receives a telemetry command from the user's radio. If
you select this option, specify the VIO contact, and from the Command
drop-down list, select the signal level at which the user's radio should send
the telemetry command.
 Automatically by receiving DTMF command from a radio
The route starts when the user sends a specific DTMF command to TRBOnet
Server, for instance, #11#. If you select this option, specify a DTMF
combination without the # characters in the Command box.
 Automatically by receiving Status from a radio
The route starts when the user sends a specific Status to TRBOnet Server,
for instance, 1. If you select this option, specify the Status.
 Wait for confirmation from a radio
Select this option to start the route after the TRBOnet Server receives a
confirmation from the radio. In this case, the route is assigned to the radio
or user and paused. The route will be resumed after a confirmation is
received.

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 Pause Route
Specify the rules to pause the route.
Resume Route
Specify the rules to resume the route.
Finish Route
Specify the rules to finish or stop the route.
 Automatically when all points have been attended
Select this option so that the route is finished automatically when all
checkpoints have been attended.
 Limit route processing time
Select this option, and specify the maximum allowed time in the Max. Time
box. If the time is exceeded, the route will stop automatically. All
unattended checkpoints automatically change their statuses from 'Waiting'
to 'Not Attended'.
• In the Route dialog box, click the Route Points tab.

 Click the GPS Points link (1) to add points to the selected map:

 Select the map. For more details on map types, see section Map Types
(page 109).
 Click the Create link or double-click a selected point on the map to create a
new route point:

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 Name
Specify a name for new point to display on the map.
 Location
This box displays the current GPS coordinates of new point.
 Radius
Specify the radius within which to consider the point as attended.
 Intermediate way point (not served)
Select this option to exclude the point from being used as a checkpoint.
 Time
Specify the time the point is to be attended at.
 Time delta
Specify the time accuracy to attend the point.
 Click OK to add the new point.
 Click the Beacons link (2) to add a beacon as a checkpoint.

Note: To enable the Indoor feature, make sure your license

includes Indoor Positioning (see section 5.1 License
Information on page 13) and Indoor Service is selected in
the list of available services (see section 5.9.2 Services on
page 31).

 Click the Create link and then click a beacon in the list.

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  Click the Map Objects link to add a map object as a checkpoint.

 Click the Create link and then click an object in the list.

• In the Route dialog box, click the Checkpoint Statuses tab.

• Set status to Attended

Select this option so that TRBOnet Server will change the checkpoint status to
'Attended' based on the information from the radio.
 When the radio enters the point area
Choose this option so that the radio detects the closest beacon and sends
location data to TRBOnet Server. The respective checkpoint changes its
status to 'Attended ' automatically.

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 By condition when the radio is in the point area

If this option is chosen, the radio sends a preconfigured command to
TRBOnet Server. The last detected checkpoint changes its status to
'Attended ' by this command. Configure the preferred command(s):
• Automatically by receiving Text Message from a radio
Select this option so that the checkpoint is considered to be attended
after the dispatcher receives a specific text message from the radio. If
you select this option, then specify the text message the radio will send
in the Message box.
• Automatically by receiving Telemetry Command from a radio
Select this option so that the checkpoint is considered to be attended
after the dispatcher receives a specific telemetry command from the
radio. If you select this option, specify the VIO contact, and from the
Command drop-down list, select the signal level at which the user's
radio should send the telemetry command.
• Automatically by receiving DTMF command from a radio
Select this option so that the checkpoint is considered to be attended
after the dispatcher receives a specific DTMF command from the radio,
for instance, #11#. If you select this option, specify a DTMF combination
without the # characters in the Command box.
• Automatically by receiving Status from a radio
Select this option so that the checkpoint is considered to be attended
after the dispatcher receives a specific Status from the radio. If you select
this option, specify the Status.
• Statuses that can be set by dispatcher
Select this option to allow the Dispatch Control operator to manually change
the status of checkpoints in the Active Routes panel.
In the drop-down list, select the checkpoint statuses to be available for the
operator: Waiting, Attended, Unattended, and Alarm.
• Set status to Alarm
Select this option to allow the radio to set an alarm on the attended
checkpoint. Configure the command(s) that can set the checkpoint status to
'Alarm'.
 Automatically by receiving Text Message from a radio
Select this option to set the point to alarm mode after the dispatcher
receives a specific text message from the radio. If you select this option,
then specify the text message the radio will send in the Message box.
 Automatically by receiving Telemetry Command from a radio
Select this option to set the point to alarm mode after the dispatcher
receives a specific telemetry command from the radio. If you select this
option, specify the VIO contact, and from the Command drop-down list,
select the signal level at which the user's radio should send the telemetry
command.

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  Automatically by receiving DTMF command from a radio
Select this option to set the point to alarm mode after the dispatcher
receives a specific DTMF command from the radio. If you select this option,
specify a DTMF combination without the # characters in the Command
box.
 Automatically by receiving Emergency from a radio
Select this option to set the point to alarm mode after the dispatcher
receives an Emergency from the radio.
• Emg. Type
Select the Emergency type from the drop-down list.
 Automatically by receiving Status from a radio
Select this option to set the point to alarm mode after the dispatcher
receives a specific Status from the radio. If you select this option, specify the
Status.
• In the Route dialog box, click the Notifications tab to manage notifications to
a radio.

Note: To enable an option, select the check box. The Text

Message boxes already include text. If necessary, replace
the text with your own text, using variables as placeholders
that will be substituted with actual data.

 Send a Text Message on route assign

Select this option to inform a radio holder that the route is assigned to.
 Send a Text Message on route start
Select this option to inform a radio holder that the route started.
 Send a Text Message on route suspend
Select this option to inform a radio holder that the route is suspended.

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 Send a Text Message on route resume

Select this option to inform a radio holder that the route is resumed.
 Send a Text Message on route finish
Select this option to inform a radio holder that the route is finished.
 Send a Text Message when approaching attendance time
Select this option to inform a radio holder that the next checkpoint is
expected in the time interval specified in the Time before attendance box.
This message is only available for routes with the specified attendance time.
 Send a Text Message after point is attended
Select this option to confirm attending a checkpoint.
 Send a Text Message if point is not attended
Select this option to notify a radio holder if the point was not attended.
 Send a Text Message if point is in alarm mode
Select this option to notify radio holder if the point is in alarm mode.
• In the Route dialog box, click the Logical Groups tab.

 Select a logical group(s) in the list of available groups.

 Assign Logical Groups to a radio when the route starts
Select this check box so that when the route is assigned to a radio, the
selected logical group(s) will automatically be assigned to the radio.

Note: For more information about logical groups, see section

6.4.17, Logical Groups (page 228).

• Click OK to save settings.

The new route is now added to the route list (1):

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6.8.2 Starting a Route

• Click the Start button (2) to start the route:

In the Start Route dialog box, specify the following parameters:

 Name
Enter a name for the route to be started. This name will be displayed in the
Active Routes pane.
 Start Date
Select a date to start the route on.
 Route
From the drop-down list, select the route to start. Click the Create Route
button to create a new route based on the selected route. Click the Modify
button to modify selected route parameters.
 Radio
From the drop-down list, select the radio to assign the route to.
 Radio Owner
From the drop-down list, select the User to assign the route to.

Note: Select only one of the two (Radio or Radio Owner) to

prevent an incorrect route.

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 Dispatcher
From the drop-down list, select the dispatcher to monitor the route.
 Click OK to start the route.
The active route appears (1) in the Active Routes panel.

If a route point is attended in time, it is displayed in green (2)

If a route point is not attended in time, it is displayed in red (3).
For more operations with checkpoints, see section 6.5.8.6, Active Routes
(page 263).
6.8.3 Tracing Active Route on Map
• In the Route Management pane, click the Monitoring tab (1).

• In the upper-left pane, select the route (2) to be traced on the map.

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6.8.4 Stopping a Route
Depending on the route configuration settings, a route/guard tour can be stopped
automatically:
• by a command sent from the radio;
• when all checkpoints are attended;
• when the route time is elapsed.
To manually stop the route:
• Click the Stop button to stop the route. Once the route is stopped, it will
disappear from the Active Routes panel.
After the route is stopped, the checkpoint statuses cannot be modified neither
automatically, nor manually.

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6.8.5 Generating Route Reports

The administrator can generate reports on the finished routes.
• Click the Reports (1) tab, and in the Reports pane select Common reports >
List Finished Routes (2):

6.9 Text Messages

In the Text Messages tab, the dispatcher can review and send text messages to other
dispatchers, individual radio subscribers and radio groups:

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 1. Radio List
displays dispatchers and radio subscribers available for text communication.

Note: Radios must be equipped with a display to receive Text

Messages.

2. Text Messages panel

displays the latest messages transmitted via a radio channel.
3. New Message panel
provides you with text sending options.
4. Calls Panel in compact mode
allows making voice calls.
6.9.1 Sending Text Messages
The dispatcher can send a text message to:
• Selected Radio
• Selected Radio Group
• Selected Logical Group
• Selected Dispatcher
• All Online Dispatchers or a group of dispatchers
The dispatcher can send a text message to selected subscribers from:
• New Message panel
• Radio List
6.9.1.1 New Message panel
• In the New Message panel, click the ellipsis (…) button.

• In the Select Recipient dialog box, select the radio, radio group or dispatcher
and click OK.

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• Type the text message you want to send.

• Click the Attach File button if you want to attach a file to the message being
sent.
• Click the Send button.
The text message will be displayed in the Text Messages panel.
The message details highlighted in red indicates that the message recipient is offline
and the message will be delivered as soon as the recipient gets back online again.
The message details in grey indicates that the message has been delivered.
6.9.1.2 Radio List
• On the Radio List, right-click the radio/radio group/dispatcher you want to
send a text message to, and choose Send Message.

• In the Send Text Message dialog box that appears, specify the following
parameters:

 Target
This box displays the target for the message.
 In the Text box, type the message text. You can insert a template text from
the Templates list box.
 In the Target list, add recipients by selecting radios/radio groups/logical
groups/dispatchers.

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  Send to offline radios
Select this option to store the message on the server if a radio is offline,
and to send it as soon as the radio becomes online.
 Click Send.
6.9.2 Extended Messages
The Extended Messages service is a special function allowing users to send/receive
detailed preconfigured templates containing necessary information.
This service was created especially for clients who need to use more detailed and
structured messages in their work. If the standard messages are not enough to
contain all the information you need to send, you may use the Extended Messages
service.
6.9.2.1 Send Extended Text Message to a Radio

• Click Text Messages (1)

• Click the View menu, and select Show Extended Messages Tab (2)
• In the Text Messages pane, click the Extended tab (3), and New message (4).

• Select the template in the list (1).

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• From the drop-down list (2), select a radio to which to send the template.
• Click Send to Radio (3) to send the template to a radio.

6.10 Voice Recording

On the Voice Recording tab, the dispatcher can display the list of calls according to
certain criteria, listen to the calls and save them to file.

• Click the Voice Recording tab (1).

• In the Voice Recording panel, specify criteria according to which you want to
display call records, and click Load Data (2).
• In the right pane, you will see the list of calls according to the criteria you have
specified.
• To play back a record, select it in the list and click Playback (3).

6.11 Reports
The Reports tool provides you with various printing forms with monitored radio
network activity data.
• Click the Reports tab (1).

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6.11.1 Report Types
TRBOnet Dispatch Console supports the following report types:
• Queries – reports for a selected time period with information on Voice
Recording and Messages displayed as an event log (non-printed format).
• Common Reports – reports for a selected time period with information on
messages, radio states, user messages and notes, Radio Allocation data, Radio
disabling data, Job Ticketing and Finished routes in printed format.
• Indoor reports - reports for a selected time period for movement details for
Indoor Positioning in printed format.
• GPS reports - reports for a selected time period with information on radios
location and speed in printed format.
• Data export - a report for a selected time period with information on
extended notes, generated in Excel or XML formats.
6.11.2 Main Report Parameters
To generate a report, go to Reports section and select a report type you want to
generate.
When generating a report, you might need to specify the parameters listed below:
• Start Date
Date from which to start reporting.
• End Date
Date on which to finish reporting.
• Message Type
Select available message types from the drop-down list (All Messages, Talk
Sessions, Text Messages, and other message types).
• Radio System
In the drop-down list, select the system(s) to include in a report.
• Radio
In the drop-down list, select the radio(s) to include in a report.

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• Radio Group
In the drop-down list, select the radio group(s) to include in a report.
• Logical Group
In the drop-down list, select the logical group(s) to include in a report.
• Dispatcher
In the drop-down list, select the dispatcher(s) to include in a report.
• Radio ID
Enter a Radio ID or multiple Radio IDs.
• Find Text
Enter the text to filter by.

6.12 Radio Allocation

The radio can be assigned to a selected employee registered in the system.
All available radios are disabled and an employee will need to type in username and
password to take and enable selected radio. When an employee returns allocated
radio it gets disabled again.
• Click the Radio Allocation tab (1) to assign radios to users:

• Select the radio in the list and click the Take/Return Radio button (2):

 Radio
This box displays the selected radio.
 User
From the drop-down list, select the user to allocate the radio to.

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  Password
Enter the password for the selected user.

Note: For more details on user access to Allocation Console, see

section 6.4.16 Users (page 224).

• Click the Take Radio button to assign the radio to the selected user.
The administrator can generate reports on the allocated radios.
• Click the Reports (1) tab, and in the Reports pane select Common reports >
Radio Allocation (2):

6.13 Beacons
The TRBOnet Dispatch Console provides the Indoor Positioning feature to monitor
the location of radios inside a building where GPS signals are not present. The
feature requires additional hardware (beacons located around the building and
Bluetooth modules/option boards installed in radios). A radio unit will be displayed
on the indoor floor plan at the beacon location as soon as the radio enters the
beacon's coverage area. A beacon icon on the map will provide a count of the
number of radios that are currently in this beacon's coverage area (for example,
Room 1(3) - there are 3 radios in Room 1).

Note: To enable the Indoor Location Tracking feature, your license

must include Indoor Positioning (see section 5.1, License
Information) and Indoor Service is selected in the list of available
services (see section 5.9.2, Services).

To enable the Indoor Location Tracking feature, your license must include Indoor
Positioning (see License information page) and Indoor Service is selected in the list
of available services (see Services).
Click the Location Tracking tab (1), then click Map (2) and choose Open New Map
in Tab:

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 Map Type
From the drop-down list, select 'Beacon 2D' to enable 2D floor plan, or
'Beacon 3D' to enable 3D floor plan (3).
 Click Add (4), and browse for the required map on your PC.
 Click OK (5) to add the map.
6.13.1 Adding a Beacon to the Floor Plan
• Click the Set Location button (1) and then click on the map to point the
location of a physical beacon on the floor.
• In the dialog box that appears (2), specify the beacon properties.

 Type
Select the beacon type from the drop-down list (K-Term or iBeacon).
 Name
Specify a name for the beacon.

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  Major ID and Minor ID
Enter the beacon’s major and minor ID exactly as specified on the iBeacon
device.
Or, if a K-Term beacon is being added:
 Beacon ID
Enter the beacon’s ID exactly as specified on the K-Term device.
 Description
Add a description for the beacon.
6.13.2 Editing Beacon Parameters
• Select a beacon in the Objects panel and double-click to edit its parameters.

• In the Beacon properties dialog box that appears, edit the desired properties.

Note: For more details on K-Term beacons, see the following

article at
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;Ite
mID=36.

6.13.3 Importing Beacons

The administrator can also import beacons from an Excel file (*.xls).

Notes: If the Excel file you are importing from contains two columns
(Name, Hardware ID), the beacons being added will be
considered as K-Term beacons. If the Excel file contains three
columns (Name, Major ID, and Minor ID), the beacons will be
considered as iBeacon beacons. Also note that the first non-empty
row in the table will be considered as a header row.

• In the Objects panel, right-click on the Beacons folder, and on the context-
menu choose Import.

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In the 'Import Beacons' dialog box:

 Click Import > Excel.
 In the 'Open' dialog box, locate the desired file and click Open.
 Select/deselect the desired beacons and click Save.
As a result, the selected beacons will be added to the list of registered
beacons.
6.13.4 Unregistered Beacons
If the radio detects an unregistered beacon, this beacon will appear in the
Unregistered Beacons folder at the top of the Objects pane.

To add an unregistered beacon to the Dispatch Console, right-click on it and choose

Add Beacon on the context menu.

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7 TRBOnet Web Console
TRBOnet Web Console is a special online application. It is an extension for TRBOnet
Dispatch Software which allows dispatchers to get access to the system via a Web
browser. The Web Console is the best solution for carriers, operators and systems
with a huge number of users.
This application allows you to monitor your system without any special software
installed on your computer.

7.1 Installing Web Console

• Click Start>Control Panel>Programs and Features.
• Click the Turn Windows features on or off link.

• Go to Internet Information Services>World Wide Web

Services>Application Development Features, and make sure all of them are
selected:

• Also, make sure that Common HTTP Features>Static Content is selected.

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• Restart your PC.

• Click Start>All Programs>Accessories>Command Prompt.

• Go to This PC>Local Disk (C: )> Windows > Microsoft.NET > Framework >
v4.0.30319/aspnet_regiis.

• Drag the aspnet_regiis file into the Command Prompt then press the space
bar and add the -i key. Then press the Enter key:

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 • Go to Control Panel > Administrative Tools.
• Double-click the Internet Information Services (IIS) Manager shortcut and
double-click ISAPI and CGI Restrictions.

• In the Restriction column, set Allowed in all lines.

• Copy the Web Site archive WebConsole to Computer > Local Disc (C: )
>inetpub to create a folder for the Web Console.
• Go to Application Pools (1). Double-click DefaultAppPool (2) and check the
.Net CLR Version (3):

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• Click Sites (1), right-click Default Web Site (2) and choose View Applications
(3):

• Click the Add Application link.

• Specify the Alias and Physical path for the application:

• Browse for the folder with unarchived Web Console.

• Click OK.
• Select Application Pools (1) and click the Set Application Pool Defaults link
(2):

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 • Set Enable 32-Bit Applications to True (3).
The Web Console will be added as an application to under the Default Web
Site:

Note: Make sure your account has sysadmin privileges (for more
details, see Appendix B: Configuring SQL Server 2012 for
Local System Account on page 329, and Appendix C:
Granting Sysadmin Role to Local System in SQL Server 2012
on page 331) and the database connection is successful
(see section 5.2, TRBOnet Server Database on page 15).

To open Web Console, right-click your application, choose Manage Application >
Browse.

TRBOnet Web Console is now ready for operation:

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• Enter the Login and Password, and click Connect.

7.2 Configuring Web Console

• If TRBOnet Dispatch Console is not installed on your PC, select the application
and click Application Settings:

• Specify the IP address and Port of the PC with TRBOnet Dispatch Console
installed:

• Right click TRBOnet Web Console and choose Edit Permissions.

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 • Click the Security tab and then click the Edit button to edit permissions:

• Select User in the Users list. In the Allow column, select Write:

• Click Apply.
• Click OK.

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7.3 Using Web Console

When launching Web Console for the first time, you will see the following page:

• Enter the Login and Password, and click Connect.

Once you have connected to TRBOnet Server, you will see a window like this.

7.3.1 Radio List

The Radio List pane is located on the left and contains the list of radios. From this
pane, you can perform the following tasks.

Click the button to see the selected radio in the center of the map.

Click the button to button to display a route traveled by the selected radio on
the map.

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 Specify the From and To date and time. Select the Optimize Route option to group
all points in a 100 meter radius.

Click the button to request a location of the selected radio.

Click the button to display the selected radio properties.

7.3.2 Map
7.3.2.1 Map Layers
• Click the small plus button on the right of the Map pane.
• Choose the map layer to display in the Map pane.
• In the Overlays list, select whether to display Regions, Map Objects and Radios
on the map. Just select/deselect the corresponding check box.

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7.3.2.2 Zoom In/Out

• Click the large plus button on the left of the Map pane to zoom in the map.
• Click the large minus button on the left of the Map pane to zoom out the map.
Or:
• Use the mouse wheel to zoom in/out the map.
7.3.2.3 Radio Coordinates and Address
• In the Map pane, click the radio you want to inspect.
As a result, a window will appear displaying the coordinates and address of the
inspected radio.

7.3.2.4 Filter Radios

You can filter the display of radios on the map. To do this, use the colored car
buttons at the top of the Map pane.

• Click to remove radios that are online and have a detected beacon
position from the map view. Click this button again to bring them back to be
displayed.

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 • Click to remove radios that are online and have a detected GPS position
from the map view. Click this button again to bring them back to be displayed.

• Click to remove radios that are online and have no detected GPS position
from the map view. Click this button again to bring them back to be displayed.

• Click to remove radios that are offline and have no detected GPS position
from the map view. Click this button again to bring them back to be displayed.
7.3.2.5 Search by address
• In the Find Address box, enter the address you want to locate on the map.
• Click the lens button on the right.
• In the Found addresses window, click the address to locate it on the map.

7.3.3 Text Messages

With TRBOnet Web Console, you can send text messages to radios/radio
groups/dispatchers.
• Click the Messages tab at the top of the window.
• Click the Send Text button.

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TRBOnet Web Console

In the Send Text Message window that appears:

 Enter the text of the message.
 Select the radios/radio groups/dispatchers to send the message to.
 Select the Send to Offline option to send the message to offline radios.
7.3.4 Job Ticketing
With TRBOnet Web Console, you can create, assign, and track job tickets through
the radio network.
• Click the Job Ticketing tab at the top of the window.

In the upper pane, you see the list of created job tickets. In the lower pane, there are
assigned job tickets.
7.3.4.1 Add a Job Ticket
• Click the Add button.

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 • Ticket ID
This value will be set automatically once the ticket has been created.
• Text
Enter the text message in this box.
• Enable Deadline
Select this option and in the End Time box, specify a due date and time for
the task.
• Priority
From the drop-down list, select the task priority level.
• Comment
Enter a comment for the ticket.
• Click OK.
Once you have added a ticket, it will appear in the list of tickets in the upper pane.
7.3.4.2 Assign a Job Ticket
Select the job ticket in the upper pane, and click the Assign button.

• In the list, select a radio(s), radio or logical group to which to assign the job
ticket.
• Click OK to assign the task to selected radio(s).
As a result, the selected radio will receive the job ticket. The assigned job ticket
will appear in the upper pane.

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TRBOnet Web Console

7.3.5 Reports
• Click the Reports tab at the top of the window.

• In the right pane, select report parameters and click Generate Report.
Once the report is generated, you will see it in a separate tab of your Web
browser.

You can print the report, save it as a file, and so forth.

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Appendix A: SQL Server Edition Considerations
How to select SQL Server

0 - 200 subscriber units 200 + subscriber units

Windows 7, Windows Server 2008 MS SQL 2008 Express MS SQL 2008 Standard

Windows 8, Windows Server 2012 MS SQL 2012 Express MS SQL 2012 Standard

Windows 10, Windows Server 2016 MS SQL 2016 Express MS SQL 2016 Standard

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Appendix B: Configuring SQL Server 2012 for Local System Account

Appendix B: Configuring SQL Server 2012 for Local System

Account
During installation of MS SQL Server 2012, you can grant the required role to
Windows Local System account in advance. On the configuration setup, click
Database Engine Configuration:

• Click Add to add an additional account to MS SQL Server administrators.

• In the Select Users or Groups dialog box, click the Advanced button in the
Enter the object names to select box to find a required user name.

• Click the Find button and select SYSTEM account. Click OK to add the user
and close the window.

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 • Select NT AUTHORITY\LOCAL SERVICE (LOCAL SERVICE):

• Click Next and follow the prompts to finish the installation.

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Appendix C: Granting Sysadmin Role to Local System in SQL Server 2012

Appendix C: Granting Sysadmin Role to Local System in SQL

Server 2012
If you have already installed MS SQL 2012, you need to grant sysadmin role to
Local System account in MS SQL Server 2012.
• Run SQL Server Management Studio from the Start menu.

• Connect to your database instance where TRBOnet database is created.

• Go to Security node and select Logins.

• Right-click NT AUTHORITY\SYSTEM login and choose Properties.

• In the Login Properties window, select Server Roles and select the sysadmin
check box.

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 • Click OK to add sysadmin privileges to the selected user.

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Appendix D: Backing up and Restoring Database and Audio Recordings

Appendix D: Backing up and Restoring Database and Audio

Recordings
Configure Backup
TRBOnet Dispatch Software has an automatic mechanism for database and audio
recordings backup. Initially, it defaults to two paths to store database and audio
recordings.
For TRBOnet Enterprise:
%ProgramData%\Neocom Software\TRBOnet.Enterprise\Backups and
%ProgramData%\Neocom Software\TRBOnet.Enterprise\Audio.
For TRBOnet Plus:
%ProgramData%\Neocom Software\TRBOnet.Plus\Backups and
%ProgramData%\Neocom Software\TRBOnet.Plus\Audio.
For your convenience, the default paths can be changed:
• Open TRBOnet Server and stop the TRBOnet Server service.

• To customize these backup folders, on the Configuration pane, select

Database, then select the Specify the path for database archives and Use
custom folder for audio files options. Next, enter the new (custom) folder for
the backup database (for example, C:\TRBOnet\Backup\DB) and custom
folder for the audio files (for example, C:\TRBOnet\Backup\Audio). The
database and audio backups will be stored in the selected directories.

333
 • Save your changes and restart the service.

Back up Database and Audio Recordings

To back up the database and audio recordings, do the following:
• In the Dispatch Console go to Administration section and select Database in
the Navigation tree.
• Click the Backup button:

• Specify the backup details:

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Appendix D: Backing up and Restoring Database and Audio Recordings

 Backup audio
Select to back up audio recordings.
 Remove
Select to remove audio files and data from the database.
 Remove all data older than date
Specify the date to remove data older than that specified date.
 Audio Files
Select to remove audio files.
 Data
Select to remove data.
 Click OK to run the backup procedure.
The Backup progress bar will be displayed in the lower-right corner.
1. In a while, a ZIP archive will be created in two possible directories:
For TRBOnet Enterprise:
• The default directory is %ProgramData%\Neocom
Software\TRBOnet.Enterprise\Audio for Audio files and
%ProgramData%\Neocom Software\TRBOnet.Enterprise\Backups
for backup files.
• The custom directory is specified in TRBOnet Server settings.
For TRBOnet Plus:
• The default directory is %ProgramData%\Neocom
Software\TRBOnet.Plus\Audio for Audio files and
%ProgramData%\Neocom Software\TRBOnet.Plus\Backups for
backup files.
• The custom directory is specified in TRBOnet Server settings.
2. The archive includes the database backup file and audio recordings files. The
archive name contains the date of backup. New backup files will be placed in
the same directory.

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 For TRBOnet.Plus:

Restore Database
To restore the database
• Open TRBOnet Server and stop the TRBOnet Server service.

• Unzip the backup archive and open the folder:

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Appendix D: Backing up and Restoring Database and Audio Recordings

• Run SQL Server Management Studio Express with sufficient rights to

manage databases.

• Select Database in the navigation tree (for example, TRBOnet):

• Right-click the selected database, and go to Tasks/Restore/Database:

337
 Select Database backup properties:
• In the Destination group, type in or select Database name to back up to from
the drop-down list (for example, TRBOnet).
• In the Source group, click Device.
• Click the ellipsis (…) button to select the directory with database backup:

• Click Add and select the directory to which you unarchived the database
backup (for example, C:\TRBOnet\Backup\DB).

Note: Select the *.bak file type.

• Click OK to add the directory.

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Appendix D: Backing up and Restoring Database and Audio Recordings

• Click OK.
The database is added to the list of restored databases.

• Select the check box and click OK to restore the database.

• In the Configuration pane, select Database.
• From the Database drop-down list, select the restored database.

339
 • Click Test Connection to check the connection to the database.
• Click Upgrade Database to upgrade the database if the current database was
restored from the database version lower than current.
• Click the Save changes and restart service link.

Restore Audio Recordings

To restore the audio file:
• Launch TRBOnet Server and stop the TRBOnet Server service.

• Go to Database section in the navigation tree and specify custom directory for
audio files (for example, for TRBOnet Enterprise
C:\TRBOnet.Enterprise\Backup\Audio; for TRBOnet Plus:
C:\TRBOnet.Plus\Backup\Audio).

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Appendix D: Backing up and Restoring Database and Audio Recordings

• Go to the directory you specified to store backup audio files.

• Unzip the backup archive:

• Copy unarchived audio files to the folder specified in TRBOnet Server settings
(for example, C:\ProgramData\TRBOnet Dispatch Software \Audio):

• Click the Save changes and restart service link.

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 Thus, the audio files will be restored.

Schedule Backups
To set a scheduled backup for the database and audio recordings, do the following:
• In the Dispatch Console, go to Administration section and select Database in
the Navigation tree:
• Click the Schedule button:

• In the dialog box that appears, specify the Backup details:

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Appendix D: Backing up and Restoring Database and Audio Recordings

• Enable scheduler
Check to enable the database backup scheduler.
• Days of week
Select the days of the week on which to back up the database.
• Start time
Enter the start time for database backup.
• Backup data
Check to back up data.
• Backup audio
Check to back up audio recording.
• Remove
Check to remove audio files and data from the database.
 Remove all data older than [X] days
Select the number of days to remove all data.
 Audio Files
Check to remove audio files.
 Data
Check to remove data.
• Click OK to run the backup procedure.

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Appendix E: SIP Setup for Motorola Phone System
The native MOTOTRBO phone system is supported in the case of a direct IP
connection to the repeater. MOTOTRBO Phone system is recommended for IP Site
Connect mode.

Note: No extra license per repeater is required for Digital Phone Patch
from Motorola.

TRBOnet Software and Repeaters

TRBOnet Server requires a specific setup for a repeater in the IP Site Connect mode
as well as for SIP in order to make the phone system work properly.

Note: MOTOTRBO Phone System is available for repeaters in IP Site

Connect mode. For a system based on the control stations, use
TRBOnet Phone System.

Launch MOTOTRBO CPS and go to Repeater's General Settings page:

The Radio ID of actual repeaters in CPS must differ from the TRBOnet Peer ID.
TRBOnet Dispatch Console acts as another virtual peer repeater with Peer ID (for
example, IPSC network consists of 1 master and 3 peers. The repeaters' IDs (Radio
IDs in CPS codeplugs for repeaters) in this case would be 1, 2, 3, 4. The TRBOnet
Peer ID must differ from all the repeaters (the master and all peers, otherwise a
conflict will happen in the network as peers have the same ID). The TRBOnet Radio
ID is 64250.
• Open TRBOnet Dispatch Console. Go to Administration (1), Telephony (2),
Radio calls configuration (3) – Configure (4) and set DTMF Access and
DTMF Deaccess codes (5) to 0 and #, respectively:

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Appendix E: SIP Setup for Motorola Phone System

Programming Radios
A special setup is required for radios in MOTOTRBO CPS.
• Read a subscriber's radio in CPS and go to Phone Systems (1):

• Make sure that Gateway ID (2) is equal to repeater Slot IDs in TRBOnet Server
as well as to TRBOnet Peer ID in TRBOnet Server.
• Set DTMF Access Code to 0 and DTMF Deaccess Code to #, respectively (3).
• Go to Repeater/Channels (1) and specify the phone system you have set up
(2):

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346 TRBOnet Enterprise — User Manual
Appendix F: NAI VOICE & DATA Support

Appendix F: NAI VOICE & DATA Support

TRBOnet Dispatch Software supports MOTOTRBO Network Application Interface
(NAI) VOICE and DATA.
NAI protocol allows operating with MOTOTRBO Capacity Plus and MOTOTRBO
Linked Capacity Plus repeaters over IP (Wireline Dispatch Console).
Voice Repeaters must have NAI VOICE and NAI DATA license activated. Data Revert
repeaters must have NAI DATA license activated. A repeater must have 32 Mb
memory.

Software Requirements
Server Computer Dispatch Computer

TRBOnet Server installed

MOTOTRBO Network Interface Service (MNIS)

MOTOTRBO Device Discovery and Mobility Service TRBOnet Dispatch Console installed
(DDMS)

MS SQL Server 2005 Express Edition or higher

(can be installed on remote server)

Hardware Requirements
Server Computer Dispatch Computer

CPU Intel Core i7 or higher Intel Core i5 or higher

Memory 3 GB 3 GB

Multi-channel Sound Card required.

Recommended:
Sound Card — 1. M-Audio Delta 1010 LT
2. Roland OCTA CAPTURE Hi-SPEED USB
Audio Capture

Windows 7, Windows 8, Windows

Supported OS Windows 7, Windows Server
Server

Additional devices — Microphone and speaker (headset)

Note: It is possible to use a virtual machine as a Server computer.

Voice and Data Flow 1

TRBOnet Voice and Data flow for NAI is represented on the following scheme:

347
 TRBOnet Server PC
Voice only
MS SQL Server

Data LCP/Cap+
TRBOnet
Server
Dispatcher

MNIS
(Data
DDMS
Geteway)
(Presence
Notifier)

Voice and Data Flow 2

MNIS is responsible for sending/receiving Data Packages and forwarding them to
TRBOnet Server.
DDMS (aka Presence Notifier) is responsible for ARS and notifies TRBOnet Server
when a radio is turned on/off. For more details, see NAI_RM_Training_v02.pdf.
All the repeaters in all sites should be available for TRBOnet Server, which normally
requires Port Forwarding rules on routers. For more details, see MOTOTRBO Linked
Capacity Plus (LCP) - HP MSR 20-20 Router Configuration Guide.

Single PC Installation
TRBOnet Server and Dispatch Console can be installed on the same computer.

LCP/Cap+ System

Client and Server

Client-Server Installation
For the systems with 2 and more dispatch positions, it is recommended to have a
dedicated server computer (could be a virtual machine).

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Appendix F: NAI VOICE & DATA Support

Dispatcher 1
LCP/Cap+ System

TRBOnet
Server

Dispatcher N

One TRBOnet Server and up to 30 Dispatchers.

TRBOnet Server and all the LCP sites must be in different networks, behind
corresponding routers:

Site 1, Network 1

Site 2, Network 2

TRBOnet
Server
Network 0

Site 3, Network 3

Use the recommended Routers only.

Notes:
• One TRBOnet Server computer is for one LCP System.
• It is possible to connect two or more LCP systems (System Bridging).
• TRBOnet System Bridging supports Group and Individual Calls.
• It is possible to use a Virtual machine as a Server.

349
 LCP/Cap+ System 1

TRBOnet
Server
for System 1

Dispatcher

LCP/Cap+ System 2

Swift.Agent
for System 2

Limitations
• Logging of Radio-to-Radio TEXT is NOT SUPPORTED.
• Phone Interconnect available with some limitations. For more details, see the
following article at
http://kb.trbonet.com/public.pl?Action=PublicFAQZoom;ItemID=53.
• Local Talk Group IDs must be unique per system.

Radio Subscriber Configuration

Network Settings

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Appendix F: NAI VOICE & DATA Support

Personality Settings – 1

Personality Settings – 2

351
MNIS and DDMS Settings
General Settings

Talk Group Settings

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Appendix F: NAI VOICE & DATA Support

Master Repeater Settings

LCP Sites Settings

Advanced Settings

353
Network Settings

DDMS Settings
The DeviceRefreshTime parameter defines how often radios should send ARS to
TRBOnet Dispatch Software. The value depends on the number of radios and
channels.

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Appendix F: NAI VOICE & DATA Support

ARS TRBOnet Settings

• Auto request presence timeout

For NAI systems, it works as a Radio Check command.
• ARS refresh interval
It is not used for NAI systems. Should be set to 0. The value is set in DDMS
(DeviceRefreshTime).

LCP Repeater Settings

Special settings:
• TRBOnet Peer ID – any unique value.
• TRBOnet Radio ID – the default TRBOnet ID.
• TRBOnet Local Port – any free port on the PC.

355
Audio Paths

Special settings
• Load Groups from Master Repeater;
• Add Local Groups manually.

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Appendix G: Backup Server

Appendix G: Backup Server

The TRBOnet Server supports a backup configuration which allows seamless
switching from the primary to the backup server in the case of failure of the primary
server. Dispatch Console operation will not be interrupted.

Backup configuration overview

TRBOnet Dispatcher

Heartbeat con nection

MS SQL TRBOnet TRBOnet MS SQL

Database 1 Main Server BackUp Server Database 2

• Main and Backup Servers are configured identically.

• Backup Server is operating in PASSIVE mode (ARS confirmation disabled,
Geofencing disabled, and other settings).
• Backup Server is monitoring Main Server status.
• Dispatch Console is connected to Main Server.
• In case of Main Server failure:
 Dispatch Console connects to Backup Server automatically.
 Backup Server becomes ACTIVE.
• Once failed Main Server is back online, Dispatch Console is to be forcibly
reconnected to Main Server.
• Main and Backup Servers do not exchange any data.

TRBOnet Backup Server Configuration

• In the Configuration pane, select Redundancy.

357
 • In the Redundancy pane, select Redundant server mode.
• Redundancy Mode
Select the mode for a backup server from the drop-down list.
• To add a main server, Click Add.

• IP Address
Type the IP address of the main server.
• Port
Enter the same port number as specified for the Command port.
Passive Mode
In the Passive mode, the Dispatch Console is connected to the Main Server. Once
the Main Server crashes, the Backup server gets connected to the radio system and
starts recording to the database (Database 2). The Dispatch Console automatically
connects to the Backup Server. After the Main Server is recovered, the Dispatch
Console will disconnect from the Backup Server and reconnect to the Main Server.
Active Mode
Alternatively, in the Active mode, the Backup server is always connected to the radio
system and records to its database, thus duplicating the Main server's database
(Database 1).
The Active mode has some limitations that are outlined in another section (see
section Restrictions for Active Reserve Mode on page 358).
Restrictions for Active Reserve Mode
• Go to repeater settings and make sure that TRBOnet Peer ID of the Backup
server differs from the one set for the Main server. Each TRBOnet Server must
have a unique peer ID in the radio system:

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Appendix G: Backup Server

Dispatch Console Configuration

To add a Backup Server to the list of servers, launch TRBOnet Dispatch Console to
open the 'Connect to Server' dialog box, or on the File menu, click Connect to
TRBOnet Server.

Click Configure to register the main and backup Servers:

Click Add to add a new TRBOnet Server:

• Name – select name for new Main Server;
• Server – input the Main Server IP Address;
• Port – specify the command port of the Main server;

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 • Connect to reserve server if connection lost – select to allow Main Server to
connect to a backup server;
• Server – input the backup server IP Address;
• Port – select the command port of Backup Server. Select Backup Server port
depending on Backup Server configuration in Server Configurator.

Note: To register more backup servers, just add more server with
the same "Main server" values and new backup servers.

• Click OK to save settings and close the dialog box.

Console Connection to Main and Backup Servers

Go to File > Connect to TRBOnet Server, and from the drop-down list select the
server you created:

Click OK to connect to the Main server. Now you are connected to the Main server.
In case of lost connection to the Main server, the Console will try to restore
connection within 30 seconds. After 30 seconds passed the console will change
connection to the Backup server automatically. When the Main server is restored, the
Dispatch Console will reconnect to the Main server automatically.

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