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User Stories

The document discusses pain points that frustrate users from completing their goals, asks the reader to share examples of pain points they experience in a typical week during activities like shopping or playing video games, and provides homework on identifying an "edge user" to share with a small group.

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wkurlinkus7386
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447 views9 pages

User Stories

The document discusses pain points that frustrate users from completing their goals, asks the reader to share examples of pain points they experience in a typical week during activities like shopping or playing video games, and provides homework on identifying an "edge user" to share with a small group.

Uploaded by

wkurlinkus7386
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dr Will Kurlinkus

What Are Pain Points?: Frustrations that


stop users from getting from point a to
point b to complete their goals.

What Pain Points Do You Have In A


Typical Week: Shopping, playing video
games, going to school?
Homework: Who Is Your
Edge User. Share With Your
Small Group
What Are User Stories?
User Stories: Fictional, one-sentence stories, told from the
persona’s point of view to inspire and inform design
decisions. They connect the needs of a potential user to a
specific action and benefit.
Type of User + Action + Benefit

1. "As a.... ” type of user


2. "I want... ” What the user hopes to happen.
3. "So That... ” Why the user wants that to happen.

• As a dog owner, I want to trust my dog walker so I can hire


them for regular walks.
• As a mother of two, I want to limit the amount of access
to my home so I can keep my family safe.
• As a former police officer, I want to track my dog walker so
I am comfortable with the safety of my pets.
USER STORY
[Bryan Larson]

As a/an local Western art collector


type of user

I want to I want to more easily learn about local artists' stories


action

so that so that I can decide who is truly local and what their motivations for painting are .
benefit
USER STORY
[Mel Petersen]

As a/an person who is new to Oklahoma and art collecting


type of user

I want to I want to learn about local artists and talk to other people about them
action

so that so that I can meet new people and learn more about my new state .
benefit
Create user
stories for each
of your three
personas.
1. They should be laid out in the simple three-part
manner we’ve looked at,
2. Have two images next to them (one of the
persona and one of the action/context—find on
unsplash.com), and
3. Give me three key terms next to them that
highlight what the persona means/the objective
being hinted at.
Homework: Digital Fly on the
Wall—I Want Six Quotes

• Find the reviews of a parallel app: get 3 quotes


• Find a reddit or other forum of your types of users: get 3
quotes
• Look for YouTube Videos discussing your competitors and
or the communities they exist in.
• Looking for quotes that define pain points, ideals, needs,
flaws, and typical user characteristics for a persona.

• In a formal Canva document, added to your portfolio, you


will provide me with:
1. 3 basic research questions
2. the quote
3. Who and where it’s from (context)
4. and what you feel it represents in terms of user characteristics, pain
points, ideals, etc.
As A Group 1.an actor
2.a motivator
Detailed Debbie is going
on a business trip. She
of Three: 3.an intention or intent
needs to book a hotel
room that’s affordable and
Create a 4.an action has good reviews. Debbie
browses the site to find a
Scenario for 5.a resolution hotel for her upcoming
trip. She looks closely at
Your Primary the various hotels to find
one that meets her needs.
User Persona She considers price and
user ratings heavily as she
shops. Debbie selects a
hotel and books a room.

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