Engineering Tools

Backup & Restore

Data saving and restoring _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Software Manual EN
Ä.U:2ä
13522517

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Contents

________________________________________________________________

1 About this documentation _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3

1.1 Document history _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 6
1.2 Conventions used _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 7
1.3 Terminology used _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 8
1.4 Definition of the notes used _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 9

2 Controller-based Automation: Central motion control _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 10

3 Basic concept _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 13
3.1 Storage media used _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 13
3.2 Functions of the »Backup & Restore« _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 15
3.2.1 Backup _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 15
3.2.2 Restore and auto-restore _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 16
3.2.3 Data Restore (only Controller c300/p300) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 17
3.2.4 Update and auto-update _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 18
3.3 Standard procedure _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 19
3.4 Signalling of the processing state _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 21

4 Carrying out backup/restore/update _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 22

4.1 Creating a backup _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 23
4.1.1 Creating a backup on the Engineering PC (recommended variant) _ _ _ _ _ _ _ _ _ _ _ _ _ 24
4.1.2 Creating a backup on the Controller _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 25
4.1.3 Creating a backup using the »WebConfig« _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 26
4.1.4 Creating a backup with the Windows® Explorer (on the directory/file level) _ _ _ _ _ _ _ 27
4.2 Carrying out a restore/auto-restore _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 28
4.2.1 Carrying out a restore on the Engineering PC (recommended variant) _ _ _ _ _ _ _ _ _ _ _ 29
4.2.2 Carrying out a restore on the Controller _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 30
4.2.3 Carrying out a restore with the »WebConfig« _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 31
4.2.4 Carrying out a restore with the Windows® Explorer (on the directory/file level) _ _ _ _ _ 32
4.2.5 Carrying out an auto-restore _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 33
4.2.6 Carrying out a data restore on the Engineering PC _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 34
4.2.7 Carrying out a data restore on the Controller _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 35
4.3 Carrying out an update/auto-update (only available for control technology) _ _ _ _ _ _ _ _ _ _ _ _ 36

5 Diagnostics _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 37
5.1 Status LEDs of the Controllers _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 37
5.1.1 Status LEDs of the Controller 3200 C _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 38
5.1.2 Status LEDs of the Controllers c300/p300 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 39
5.1.3 Status LEDs of the Controllers p500 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 40
5.1.4 LED signals during a »Backup & Restore« process _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 41
5.2 Text outputs (optional panel/screen required) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 42
5.2.1 Error messages for the execution of a backup or restore _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 42
5.2.2 Error messages for the execution of an update _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 45
5.3 Error case: Controller does not start _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 47

Index _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 48

Your opinion is important to us _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 49

2 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
1 About this documentation

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1 About this documentation

This documentation ...
• contains some information relating to the use of the »Backup & Restore« Lenze software tool in
the context of the Lenze "Controller-based Automation" system;
• is part of the "Controller-based Automation" manual collection. It consists of the following sets
of documentation:

Documentation type Subject

Product catalogue Controller-based Automation (system overview, sample topologies)
Lenze Controllers (product information, technical data)
System manuals Visualisation (system overview/sample topologies)
Communication manuals Bus systems
Online helps • Controller-based Automation EtherCAT®
• Controller-based Automation CANopen®
• Controller-based Automation PROFIBUS®
• Controller-based Automation PROFINET®
Reference manuals Lenze Controllers:
Online helps • Controller 3200 C
• Controller c300
• Controller p300
• Controller p500
Software manuals Lenze Engineering Tools:
Online helps • »PLC Designer« (programming)
• »Engineer« (parameter setting, configuration, diagnostics)
• »VisiWinNET® Smart« (visualisation)
• »Backup & Restore« (data backup, recovery, update)

Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17 3
1 About this documentation

________________________________________________________________

More technical documentation for Lenze components

Further information on Lenze products which can be used in conjunction with Controller-based
Automation can be found in the following sets of documentation:

Design / configuration / technical data Symbols:

 Product catalogues  Printed documentation
• Controller-based Automation  PDF file / online help in the Lenze
• Controllers engineering tool
• Inverter Drives/Servo Drives
Installation and wiring
 Mounting instructions
• Controllers
• Communication cards (MC-xxx)
• I/O system 1000 (EPM-Sxxx)
• Inverter Drives/Servo Drives
• Communication modules
 Hardware manuals
• Inverter Drives/Servo Drives
Parameterisation / configuration / commissioning
 Online help/reference manuals
• Controllers
• Inverter Drives/Servo Drives
• I/O system 1000 (EPM-Sxxx)
 Online help/communication manuals
• Bus systems
• Communication modules
Sample applications and templates
 Online help / software manuals and reference manuals
• Application Sample i700
• Application Samples 8400/9400
• FAST Application Template
• FAST technology modules

 Tip!
Current documentation and software updates with regard to Lenze products can be found
in the download area at:
www.lenze.com

4 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
1 About this documentation

________________________________________________________________

Target group
This documentation addresses to persons who back up/restore data and carry out software updates
using the Lenze »Backup & Restore« tool on a Controller.

Information regarding the validity

The information in this documentation applies to ...
• the Lenze "Controller-based Automation" system from release 3.0 onwards
• Lenze Cabinet and Panel Controllers.

Screenshots/application examples
All screenshots in this documentation are application examples. Depending on the firmware
version of the field devices and the software version of the Engineering tools installed (e.g. »PLC
Designer«, »Backup & Restore«), the screenshots in this documentation may deviate from the
screen representation.

Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17 5
1 About this documentation
1.1 Document history

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1.1 Document history

Version Description
2.0 11/2016 TD17 Update for the Lenze automation system "Controller-based Automation" 3.14
• General corrections
• New:
• Data Restore (only Controller c300/p300) ( 17)
• Carrying out a data restore on the Engineering PC ( 34)
• Carrying out a data restore on the Controller ( 35)
1.6 04/2016 TD17 Update for the Lenze automation system "Controller-based Automation" 3.13
Chapter Error case: Controller does not start ( 47) updated.
1.5 05/2015 TD17 Update for the "Controller-based Automation" 3.10 Lenze automation system
1.4 01/2015 TD17 Update for the Lenze automation system "Controller-based Automation" 3.9
1.3 04/2014 TD17 Revision on the Lenze automation system "Controller-based Automation" 3.8
1.2 08/2012 TD11 Revision on the Lenze automation system "Controller-based Automation" 3.3
1.1 06/2011 TD11 Update for the "Controller-based Automation" 3.1 Lenze automation system
1.0 08/2010 TD11 First edition on the Lenze automation system "Controller-based Automation" 3.x

6 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
1 About this documentation
1.2 Conventions used

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1.2 Conventions used

This documentation uses the following conventions for highlighting different types of information:

Type of information Highlighting Examples/notes

Spelling of numbers
Decimal Normal spelling Example: 1234
Decimal separator Point The decimal point is always used.
For example: 1234.56
Hexadecimal 0x[0 ... 9, A ... F] Example: 0x60F4
Binary 0b[0, 1] Example: '0b0110'
• Nibble Example: '0b0110.0100'
Text
Version information Blue text colour All information that only applies to a certain controller
software version or higher is identified accordingly in this
documentation.
Example: This function extension is available from software
version V3.0!
Program name »« »PLC Designer«...
Window italics The message window... / The Options dialog box ...
Variable names Setting bEnable to TRUE...
Control element bold The OK button... / The Copy command... / The Properties
tab... / The Name input field...
Sequence of menu If several commands must be used in sequence to carry out a
commands function, the individual commands are separated by an
arrow. Select FileOpen to...
Shortcut <bold> Use <F1> to open the online help.
If a key combination is required for a command, a "+" is
placed between the key identifiers: With <Shift>+<ESC>...
Hyperlink underlined Reference to further information: Hyperlink to further
information.
Icons
Page reference ( 7) Reference to further information: Page number in PDF file.
Step-by-step instructions Step-by-step instructions are indicated by a pictograph.


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1 About this documentation
1.3 Terminology used

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1.3 Terminology used

Term Meaning
Controllers The Controller is the central component of the Lenze automation system which
controls the motion sequences by means of the operating system.
The Controller communicates with the field devices via the fieldbus (inverter).
Engineering PC The Engineering PC and the engineering tools installed serve to configure and
parameterise the "Controller-based Automation" system.
The Engineering PC communicates with the controller via Ethernet.
Control file The control file is a configuration file for the »Backup & Restore« runtime. The
configuration of this file is used to carry out the action on the Controller.
USB device The USB device...
• is the central storage medium for creating a backup/executing a restore;
• serves to transfer data between the Controller and the Engineering PC.
Bus systems
CAN CAN (Controller Area Network) is an asynchronous, serial fieldbus system.
CANopen® is a CAN-based communication protocol. The Lenze system bus (CAN
on board) works with a subset of this communication protocol.
CANopen® is a registered community trade mark of the CiA® (CAN in
Automation e. V.) CAN user organisation.
EtherCAT® (Ethernet for Controller and Automation Technology) is an Ethernet-
based fieldbus system which fulfils the application profile for industrial real-
time systems.
EtherCAT® is a registered trademark and patented technology licensed by
Beckhoff Automation GmbH, Germany.
Ethernet specifies the software (protocols) and hardware (cables, plugs, etc.) for
wired data networks. In the form of "Industrial Ethernet", the Ethernet standard
is used in industrial production systems.
On the basis of IEEE 802.3, standard Ethernet is specified by the Institute of
Electrical and Electronics Engineers (IEEE), USA.
EtherNet/IP™ (EtherNet Industrial Protocol) is an Ethernet-based fieldbus
system that uses Common Industrial Protocol™ (CIP™) to exchange data.
EtherNet/IP™ and Common Industrial Protocol™ (CIP™) are brand labels and
patented technologies, licensed by the ODVA (Open DeviceNet Vendor
Association) user organisation, USA.
PROFIBUS® (Process Field Bus) is a widely-used fieldbus system for the
automation of machines and production plants.
PROFIBUS® is a registered trademark and patented technology licensed by the
PROFIBUS & PROFINET International (PI) user organisation.
PROFINET® (Process Field Network) is a real-time capable, Ethernet-based
fieldbus system.
PROFINET® is a registered trademark and patented technology licensed by the
PROFIBUS & PROFINET International (PI) user organisation.

8 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
1 About this documentation
1.4 Definition of the notes used

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1.4 Definition of the notes used

The following signal words and symbols are used in this documentation to indicate dangers and
important information:

Safety instructions
Layout of the safety instructions:

 Pictograph and signal word!

(characterise the type and severity of danger)
Note
(describes the danger and gives information about how to prevent dangerous
situations)

Pictograph Signal word Meaning

Danger! Danger of personal injury through dangerous electrical voltage
 Reference to an imminent danger that may result in death or serious personal injury
if the corresponding measures are not taken.
Danger! Danger of personal injury through a general source of danger
 Reference to an imminent danger that may result in death or serious personal injury
if the corresponding measures are not taken.
Stop! Danger of property damage
 Reference to a possible danger that may result in property damage if the
corresponding measures are not taken.

Application notes

Pictograph Signal word Meaning

Note! Important note to ensure trouble-free operation

Tip! Useful tip for easy handling

Reference to another document


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2 Controller-based Automation: Central motion control

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2 Controller-based Automation: Central motion control

The Lenze "Controller-based Automation" system serves to create complex automation solutions
with central motion control. Here, the Controller is the control centre of the system.

System structure of the Controller-based Automation

[2-1] Example: EtherCAT bus system with Controller 3231 C, I/O system 1000 and Servo-Inverter i700

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2 Controller-based Automation: Central motion control

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Lenze provides especially coordinated system components:

• Engineering software
The Lenze Engineering tools on your Engineering PC (Windows® operating system) serve to
parameterise, configure, and diagnose the system. The Engineering PC communicates with the
Controller via Ethernet.
The Lenze engineering tools are provided for download at:
www.lenze.com  Download  Software Downloads
• Controllers
The Lenze Controller is available as Panel Controller with integrated touch display and as
Cabinet Controller in control cabinet design.
Cabinet Controllers provide a direct coupling of the I/O system 1000 via the integrated
backplane bus.
• Bus systems
EtherCAT is the standard "on-board" bus system of the Controller-based Automation. EtherCAT
enables the control of all nodes on one common fieldbus.
Optionally, CANopen, PROFIBUS and PROFINET can be used as extended topologies.
For Controllers 3200 C and p500, the Ethernet interfaces also allow for the use of EtherNet/IP.
Controllers c300 and p300 are provided with an "on board" CANopen interface (in addition to
EtherCAT).
• Inverter (e.g. Servo-Inverter i700)

"Application software" of the Lenze Controllers

The "application software" of the Lenze Controllers enables the control and/or visualisation of
motion sequences.
FAST technology modules provide for an easy development of a modular machine control in the
»PLC Designer«.
The following "Application software" versions are provided:
• "FAST Runtime"
The sequence control takes place (by logically combined control signals) in the Controller.
The motion control takes place in the inverter.
• "FAST Motion"
The sequence control and the motion control take place in the controller.
The inverter merely serves as actuating drive.
Motion applications place special requirements on the cycle time and real-time capability of the
bus system between the Controller and the subordinate fieldbus nodes. This is for instance the
case if the nodes are to be traversed with each other in a synchronised fashion, or if position
setpoints are to be transmitted.
• "Visualisation"
The optional visualisation of the automation system can be used separately or in addition to
"FAST Runtime" or "FAST Motion".
For this purpose, an external monitor panel/display can be connected to the Cabinet Controller
3231 C/3241 C/3251 C.

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2 Controller-based Automation: Central motion control

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Fieldbus communication
The Lenze controllers have different interfaces for fieldbus communication:

Range Cabinet Controller Panel Controller

c300 3200 C series p300 p500
Interfaces (on board)
Ethernet 1 2 1 2
EtherNet/IP - -
EtherCAT 1 1) 1 1 1) 1
CANopen 1 - 1 2) -
Optional interfaces (communication cards)
CANopen -  -  2)
MC-CAN2
PROFIBUS master -  - 
MC-PBM
PROFIBUS slave -  - 
MC-PBS
PROFINET device    
MC-PND
Ethernet -  - 
MC-ETH
Serial interfaces -  - 
MC-ISI

1) Only the master functionality is supported.

2) Up to release 3.9: "EL 100 CAN" driver / from release 3.10: "Lenze CAN driver"

Ethernet interface
The Ethernet interface serves to connect the Engineering PC or to create line topologies (no
integrated switch for Controller c300/p300).
With Controllers 3200 C and p500, EtherNet/IP communication is also established via the Ethernet
interfaces.

12 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
3 Basic concept
3.1 Storage media used

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3 Basic concept
The following sections contain information on the functional principle of »Backup & Restore«.

3.1 Storage media used

The Lenze Controller manages the software within an internal flash memory and on the SD memory
card.

[3-1] Storage media used

»Backup & Restore« allows for saving and restoring the data of the internal flash memory and the
SD card on a USB flash drive.

Internal flash memory

The Lenze Controllers are provided with an internal flash memory.
• This memory contains the operating system and the Lenze software.
• The Controller boots from this memory.
• Since this memory is fixedly installed in the device, the data stored must be saved by means of
»Backup & Restore«.

SD card
The SD card serves to save project data in the Lenze Controller.
»Backup & Restore« saves the data of the SD card.

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3 Basic concept
3.1 Storage media used

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USB device
The USB device is the central storage medium for performing backup, restore, and update processes.

 Note!
Only use USB devices approved by Lenze. Only USB devices approved by Lenze ensure
perfect functionality.
Currently approved models and memory sizes can be gathered from the current Lenze
sales documents.

 Tip!
Current documentation and software updates with regard to Lenze products can be found
in the download area at:
www.lenze.com

14 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
3 Basic concept
3.2 Functions of the »Backup & Restore«

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3.2 Functions of the »Backup & Restore«

»Backup & Restore« enables the following actions:

• "Backup" (saving the data and operating system of a Lenze Controller)
• "Restore" (restoring the data and operating system of a Lenze Controller);
• "Data Restore" (restoring only data for Controller c300/p300)
• "Update" (updating the operating system of a Lenze Controller)
• "Auto Restore/Update" (optimises the performance of series commissioning)

3.2.1 Backup

A backup saves the whole data base of a Lenze Controller

• The backup saves the following permanently stored data bases of the Controller:
• Operating system of
• Software
• Project data
• A backup provides the basis for being able to carry out a restore process in the event of an error.
We recommend the regular creation of backups to avoid data losses.

Functional principle of a backup

[3-2] Functional principle of a backup

• When a backup is created on the Controller, components (from the internal flash memory and
the SD card) are copied to the USB flash drive.
• The USB device is the storage medium for the backup processes. A backup always comprises the
contents of the internal flash memory and the SD card.
• A backup is created manually.
Creating a backup ( 23)

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3 Basic concept
3.2 Functions of the »Backup & Restore«

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3.2.2 Restore and auto-restore

Restoring a (previously created) backup is referred to as a restore.

Restore and auto-restore are identical in terms of their data contents. They merely differ with regard
to their use (one-time restoration or multiple restorations of the data).

Functional principle of restore and auto-restore

[3-3] Functional principle of restore and auto-restore

A restore writes the (previously saved) backup data from the USB device back to the internal flash
memory and the SD card.
• In the case of a restore, first a safety backup is created, in order to be able to restore the original
state in the event of an error.
• In the case of an auto-restore, no safety backup is performed.
• In the case of an auto-restore, a restore without a safety backup is performed.

Differences between a restore/auto-restore

Restore Auto-restore
• One-time restoration of a backup that has been • Multiple restorations of a backup on an optional
configured beforehand. number of Controllers without further configuration.
• Select this process to restore the data bases of a • When the USB device is connected to a further
backup on an individual Controller. Controller, the auto-restore is executed automatically
• When a restore is carried out, a safety backup is (series commissioning).
created beforehand. • When an auto-restore is carried out, a restore is
executed directly. The system does not create a safety
backup beforehand.

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3 Basic concept
3.2 Functions of the »Backup & Restore«

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3.2.3 Data Restore (only Controller c300/p300)

From release 3.14 onwards, the Data Restore feature is available for the Controllers c300 and p300.
In case of a data restore, only the contents of the SD card of a (previously created) backup are
transmitted to the Controller. Within a hardware version, both a restore and a data restore can be
used. If backups of release 3.8 to 3.13 are to be updated to a newer hardware version, this must be
done via a data restore.

Functional principle of data restore

[3-4] Functional principle of restore and auto-restore

A data restore writes the (previously saved) backup data from the USB stick back to the SD card.
In case of a data restore, first a safety backup is created in order to be able to restore the original
state in the event of an error (one-time restoration of a backup).

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3 Basic concept
3.2 Functions of the »Backup & Restore«

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3.2.4 Update and auto-update

During an update, the Lenze operating system is updated (only available for control technology).
Update and auto-update are identical in terms of their data contents. Use an auto-update to carry
out an update on several Controllers successively: series commissioning.

Where can I receive an update and auto-update?

Current documentation and software updates with regard to Lenze products can be found in the
download area at:
www.lenze.com

Functional principle of update and auto-update

[3-5] Functional principle of update and auto-update

• »Backup & Restore« updates the software of the Controller. An update transfers the data from
the USB flash drive to the internal flash memory (Flash).
• In the case of an update first a safety backup is created, in order to be able to restore the original
state in the event of an error.
• When an auto-update is performed, no safety backup is created. An optional number of
Controllers can be provided successively with this update.

Differences between an update and an auto-update

Update Auto update

• One-time update of the Controller software • Multiple updates of the Controller software, on an
• Select this process in order to update the software on optional number of Controllers in succession.
an individual Controller. • After connecting the USB device to a further
• When an update is performed, a backup is created Controller, the auto-update is started automatically:
beforehand for the purpose of safety. series commissioning.
• When an auto-update is carried out, an update is
executed directly. The system does not create a
backup beforehand.

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3 Basic concept
3.3 Standard procedure

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3.3 Standard procedure

To carry out »Backup & Restore«, corresponding software applications are pre-installed on the
Controller.
The »Backup & Restore« functionality can be executed by means of the following software
applications:

Software application Operating Operating system of

system of Controllers
Engineering PC
Windows® XP/7 Windows® CE/ Windows®
Embedded Embedded
Compact 7 Standard
»Backup & Restore« on the Engineering PC  - -

Example: »Backup & Restore« with Windows® 7

»Backup & Restore« on the Controller -  

Example: »Backup & Restore« with Windows® CE

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3 Basic concept
3.3 Standard procedure

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Software application Operating Operating system of

system of Controllers
Engineering PC
Windows® XP/7 Windows® CE/ Windows®
Embedded Embedded
Compact 7 Standard
»WebConfig«  - -
(as an alternative for remote access via Engineering PC to (via remote access to
Windows® CE)
a Cabinet Controller without monitor panel)

Example: »Backup & Restore« with »WebConfig«

Windows® Explorer   
(as an alternative, if no (executable) Controller is
available)

Example: »Backup & Restore« with Windows® Explorer (Windows® XP)

»Backup & Restore« The software writes a control file to the USB device. The control file is evaluated
by the system at the next restart. Then the action selected is executed.
Cabinet Controllers with a DVI interface provide for the connection of an external monitor panel.
The panel that can be connected optionally makes it possible to monitor the progress of the actions.
The current processing state is shown via the status LEDs.
Status LEDs of the Controllers ( 37)
Depending on the action selected, the Controller is restarted automatically after the process has
been carried out successfully, or a signal is output and it is waited until the USB device is removed
and the Controller is restarted manually.

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3 Basic concept
3.4 Signalling of the processing state

________________________________________________________________

3.4 Signalling of the processing state

When an error occurs, it is indicated via the Status LEDs of the Controllers ( 37) and by a text
message on the screen.

Signal transmitter Description

Status LEDs on the Controller The Controllers are equipped with status LEDs representing the current
operating status.
• When a backup, restore, or update is carried out, the LEDs Error and
Status 1 indicate the processing progress or a possible error status.
• On an optionally connected panel (screen) texts showing status and error
messages can be read.
»Backup & Restore« The »Backup & Restore« application provides status information in the form
Software application of dialog windows.
• On an optionally connected panel (screen) texts showing status and error
messages can be read.
• When an update is carried out (only available for control technology),
status messages are written. The status messages can be viewed via the
»WebConfig« logbook function.
»WebConfig« The »WebConfig« indicates the respective status by displaying a text in the
corresponding code:

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4 Carrying out backup/restore/update

________________________________________________________________

4 Carrying out backup/restore/update

A backup, restore or update can be carried out in the following ways:
A. On the Engineering PC via ...
• »Backup & Restore« application,
• »WebConfig«,
• Windows® Explorer.
B. Directly on the Controller via »Backup & Restore« application (Windows® CE).

 Tip!
Use the »WebConfig« for Cabinet Controllers without external monitor panel.

Feasibility of backup/restore/update for Lenze Controllers

Action Cabinet Controller Panel Controller/HMI

3221 C 3231 C c300 p500 p300
3241 C
3251 C
Backup
Creating a backup on the Engineering PC (recommended     
variant) ( 24)
Creating a backup on the Controller ( 25) -  -  
Creating a backup using the »WebConfig« ( 26)     
Creating a backup with the Windows® Explorer (on the     
directory/file level) ( 27)
Restore/auto-restore
Carrying out a restore on the Engineering PC     
(recommended variant) ( 29)
Carrying out a restore on the Controller ( 30) -  -  
Carrying out a restore with the »WebConfig« ( 31)     
Carrying out a restore with the Windows® Explorer (on     
the directory/file level) ( 32)
Carrying out an auto-restore ( 33)     
Data restore
Carrying out a data restore on the Engineering PC ( 34) - -  - 
Carrying out a data restore on the Controller ( 35) - - - - 
Update/auto update
Carrying out an update/auto-update (only available for     
control technology) ( 36)

 Backup/restore/update possible.
 Backup/restore/update under Windows® CE is only possible with connected monitor panel.
- Backup/restore/update not possible.

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4 Carrying out backup/restore/update
4.1 Creating a backup

________________________________________________________________

4.1 Creating a backup

 Note!
• A backup saves all data of the Controller (data of the internal flash memory and the
SD card).
• In order to successfully create a backup, the USB device must have sufficient memory
capacity.
Guide values for the size of a backup file:
• Windows® CE 6.0: 150 MB (3200 C/p500)
• Windows® Embedded Compact 7: 400 MB (c300/p300)
• Windows® Embedded Standard: 2 GB
• The free memory capacity of the USB device at least has to be half of the SD card
capacity + 2 GB (guide value for Windows® Embedded Standard).
• After having carried out the backup, remove the USB device from the Controller.

Parts of the backup name

The name of the »Backup & Restore« directory is composed as follows:

<prefix>_<controller>_<serial number>_<operating system>_<backup

name>_<date>_<time>
Example:
IPCBackup_p300_30000006145423_CE_3_14_0_Winder_20160909_111033

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4 Carrying out backup/restore/update
4.1 Creating a backup

________________________________________________________________

4.1.1 Creating a backup on the Engineering PC (recommended variant)

 How to carry out a backup on the Engineering PC:

1. Connect a USB device to the Engineering PC.
2. Start »Backup & Restore« on the Engineering PC.
3. Change to the Backup tab.

4. Select the USB stick.

5. Assign a backup name in the input field (length: 2 - 16 characters).

Parts of the backup name ( 23)

6. Click the Start button.

A control file is written to the USB device into the "/Backup" directory.
7. Remove the USB device from the Engineering PC.
8. Connect the USB device to the Controller of which you want to create a backup.
9. Restart the Controller (with connected USB device) by mains switching.
If Windows® CE systems are used, the Controller is restarted automatically.
10. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.1 Creating a backup

________________________________________________________________

4.1.2 Creating a backup on the Controller

 Note!
Cabinet Controllers with DVI interface (3231 C, 3241 C, 3251 C) require an external
monitor panel.

 How to carry out a backup on the Controller:

1. Connect a USB device to the USB interface of the Controller.
2. Start »Backup & Restore« on the Controller.
3. Change to the Backup tab.

4. Assign a backup name in the input field (length: 2 - 16 characters).

Parts of the backup name ( 23)

5. Click the Start button.

A control file is written to the USB device into the "/Backup" directory.
6. Restart the Controller (with connected USB device) by mains switching.
If Windows® CE systems are used, the Controller is restarted automatically.
7. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.1 Creating a backup

________________________________________________________________

4.1.3 Creating a backup using the »WebConfig«

When the Refresh button is clicked, the values from the Controller are re-imported.
When the Submit button is clicked, only the values that have changed are overwritten.

 How to carry out a backup using the »WebConfig«:

1. Connect a USB device to the USB interface of the Controller.
2. Start the »WebConfig«.

3. Click the menu item Backup Restore  Backup .

4. Select the main action Backup in the display area.

5. Assign a backup name in the input field (length: 2 - 16 characters).

Parts of the backup name ( 23)

6. Select the Start Backup action and confirm this selection via the Submit button.
• A control file is written to the USB device.
• The Controller is restarted.
• The backup is written to the USB device.
7. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.1 Creating a backup

________________________________________________________________

4.1.4 Creating a backup with the Windows® Explorer (on the directory/file level)

If there is no (executable) Controller or the Controller does not start correctly, a backup can be
executed via the Windows® Explorer.

 Note!
Only create a backup if the Controller is executable.
For carrying out a backup with the Windows® Explorer, only use USB sticks that have
previously been used for a backup.

 How to carry out a backup using the Windows® Explorer:

1. Connect a USB device to the Engineering PC.
2. Start the Windows® Explorer.
3. Change to the directory [USB flash drive]:\Backup\Copy_Backup_file.
4. Copy the Backup.xml file to the higher-level directory [USB flash drive]:\Backup.
Note: If there is a Restore.xml file in this directory, it has to be deleted.
5. Only for the Controller 3200 C/p500:
Copy the menu.lst file from the directory [USB flash
drive]:\Backup\Copy_Backup_file to the root directory [USB flash
drive]:\.
6. Remove the USB device from the Engineering PC.
7. Connect the USB device to the Controller of which you want to create a backup.
8. Restart the Controller (with connected USB device) by mains switching.
If Windows® CE systems are used, the Controller is restarted automatically.
9. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2 Carrying out a restore/auto-restore

 Note!
• A restore/auto-restore can only be executed if the USB device used contains a valid
backup.
Creating a backup ( 23)
• When a restore process is carried out, a safety backup is created beforehand.
• When an auto-restore process is carried out, a restore is executed directly. The system
does not create a safety backup beforehand.
• After carrying out the restore process, remove the USB device from the Controller.
• In case of Windows® embedded Standard: After a restore has been carried out, an
automatic check of the file system takes place (chkdsk.exe).

If you have a separate backup/update file, e.g. by reception via e-mail or download, first create the
main "/Backup" directory on a USB device ([USB flash drive]:\Backup). Then copy the backup/update
file to the backup directory.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.1 Carrying out a restore on the Engineering PC (recommended variant)

 How to carry out a restore on the Engineering PC:

1. Connect a USB device with available backups/updates to the Engineering PC.
2. Start »Backup & Restore« on the Engineering PC.
3. Change to the Restore/Update tab.

4. Select the USB stick.

5. Select the Restore action.

Available backups/updates are shown.
6. Select a backup/update.

7. Click the Start button.

A control file is written to the USB device.
8. Remove the USB device from the Engineering PC.
9. Connect the USB device to the Controller on which you want to carry out a restore.
10. Restart the Controller (with connected USB device) by mains switching.
• The backup selected is loaded to the Controller.
• If Windows® CE systems are used, the Controller is restarted automatically.
11. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.2 Carrying out a restore on the Controller

 Note!
Cabinet Controllers with DVI interface (3231 C, 3241 C, 3251 C) require an external
monitor panel.

 How to carry out a restore on the Controller:

1. Connect a USB device with available backups/updates to the Controller.
2. Start »Backup & Restore« on the Controller.
3. Change to the Restore/Update tab.

4. Select the Restore action.

Available backups/updates are shown.

5. Select a backup/update.

6. Click the Start button.

A control file is written to the USB device.
7. Restart the Controller (with connected USB device) by mains switching.
• The backup selected is loaded to the Controller.
• If Windows® CE systems are used, the Controller is restarted automatically.
8. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.3 Carrying out a restore with the »WebConfig«

When the Refresh button is clicked, the values from the Controller are re-imported.
When the Submit button is clicked, only the values that have changed are overwritten.

 How to carry out a restore with the »WebConfig«:

1. Connect a USB device with available backups/updates to the Controller.
2. Start the »WebConfig«.

3. Click the menu item Backup Restore  Restore Update .

4. Select the main action Restore in the display area.

5. Select the desired display area of the backup/update files from the selection list.
• Up to ten backups are shown in the display area.
• Here you can select the available backups 1 ... 10, 11 ... 20, or 21 ... 30.
Note: If more than 30 backups are available on a USB flash drive, only the first 30 backups
can be selected via the »WebConfig«.
6. Select a backup/update file.

7. Select the Start Restore Update action and confirm this selection via the Submit
button.
• A control file is written to the USB device.
• The backup selected is loaded to the Controller. (For purposes of safety, a backup is
created beforehand.)
• After the restore, the Controller is restarted.
8. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.4 Carrying out a restore with the Windows® Explorer (on the directory/file level)

If the Controller does not start anymore, it is possible to manually prepare a USB device on the
Engineering PC. With the USB device prepared you can then carry out a restore on the Controller.

 How to carry out a restore with the Windows® Explorer:

1. Connect a USB device to the Engineering PC.
2. Start the Windows® Explorer.
3. Change to the directory [USB flash drive]:\Backup.
It includes all backups and updates available on the USB device.
4. Open the folder of the backup which is to be loaded to the Controller.
The folder name corresponds to the backup file name.
5. Copy the Restore.xml file to the higher-level directory [USB flash drive]:\Backup.
6. Only for the Controller 3200 C/p500:
Copy the menu.lst file from the directory [USB flash
drive]:\Backup\Copy_Backup_file to the root directory [USB flash
drive]:\.
7. Remove the USB device from the Engineering PC.
8. Connect the USB device to the Controller on which you want to carry out a restore.
9. Restart the Controller (with connected USB device) by mains switching.
• If Windows® CE systems are used, the Controller is restarted automatically.
• The restore is carried out automatically when the Controller is restarted.
10. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.5 Carrying out an auto-restore

 Note!
When an auto-restore is carried out, a restore is executed directly. The system does not
create a safety backup beforehand.

An auto-restore is an optimised process for carrying out series commissioning with »Backup &
Restore« or »WebConfig«.
With an auto-restore you can automatically load identical backup data to several Controllers.
Carrying out an auto-restore requires a one-time backup of the Controller the data bases of which
are to be copied.
Creating a backup ( 23)
A USB device configured for auto-restore can afterwards be used for an optional number of auto-
restore processes on different Controllers.

 How to carry out an auto-restore:

The individual steps of an auto-restore process are identical to those of a restore process.
In contrast to the restore process, you have to select the Auto-restore action.
Carrying out a restore on the Engineering PC (recommended variant) ( 29)
Carrying out a restore on the Controller ( 30)
Carrying out a restore with the »WebConfig« ( 31)

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.6 Carrying out a data restore on the Engineering PC

 How to carry out a data restore on the Engineering PC:

1. Connect a USB device with available backups/updates to the Engineering PC.
2. Start »Backup & Restore« on the Engineering PC.
3. Change to the Restore/Update tab.

4. Select the USB stick.

5. Select the Data Restore action.

Available backups/updates are shown.
6. Select a backup/update.

7. Click the Start button.

A control file is written to the USB device.
8. Remove the USB device from the Engineering PC.
9. Connect the USB device to the Controller on which you want to carry out the data restore.
10. Restart the Controller (with connected USB device) by mains switching.
• The backup selected is loaded to the Controller.
• If Windows® CE systems are used, the Controller is restarted automatically.
11. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.2 Carrying out a restore/auto-restore

________________________________________________________________

4.2.7 Carrying out a data restore on the Controller

 How to carry out a data restore on the Controller:

1. Connect a USB device with available backups/updates to the Controller.
2. Start »Backup & Restore« on the Controller.
3. Change to the Restore/Update tab.

4. Select the Data Restore action.

Available backups/updates are shown.
5. Select a backup/update.

6. Click the Start button.

A control file is written to the USB device.
7. Restart the Controller (with connected USB device) by mains switching.
• The backup selected is loaded to the Controller.
• If Windows® CE systems are used, the Controller is restarted automatically.
8. After starting the Controller, remove the USB device from the Controller.

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4 Carrying out backup/restore/update
4.3 Carrying out an update/auto-update (only available for control technology)

________________________________________________________________

4.3 Carrying out an update/auto-update (only available for control technology)

 Note!
• When an update is carried out, a safety backup is created beforehand.
• When an auto-update is carried out, an update is executed directly. The system does
not generate any safety backup beforehand.
• With the Controller c300/p300, the update process takes several minutes since
several restart processes take place.
• The »Backup & Restore« process is completed when the "Error" LED is lit green.
• The Controller is ready for operation when the "Power" LED is lit blue.
Status LEDs of the Controllers c300/p300 ( 37)
LED signals during a »Backup & Restore« process ( 41)

An update/auto-update can be carried out by means of »Backup & Restore«, »WebConfig«, or with
the Windows® Explorer (on the directory/file level).
A (software) update provided by Lenze has to be copied to the USB flash drive into the directory
[USB flash drive]:\Backup.

 How to carry out an update/auto-update:

The individual steps of an update/auto-update are identical to those of a restore/auto-
restore process.
In contrast to the restore/auto-restore process, you have to select the Update or Auto-
update action.
Carrying out a restore on the Engineering PC (recommended variant) ( 29)
Carrying out a restore on the Controller ( 30)
Carrying out a restore with the »WebConfig« ( 31)
Carrying out a restore with the Windows® Explorer (on the directory/file level) ( 32)

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5 Diagnostics
5.1 Status LEDs of the Controllers

________________________________________________________________

5 Diagnostics

5.1 Status LEDs of the Controllers

The Controllers are provided with LEDs which indicate the current operating status. Depending on
the Controller used, the colouring of the LEDs may vary.

• Power: green/blue*, yellow

• Error: green, red
• Status 1: green, yellow
• Status 2: no function
* Device-dependent LED colour: either green or blue

[5-1] Example: Cabinet Controller 3200 C

Depending on the running software application, the LED can be controlled in different ways.

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5 Diagnostics
5.1 Status LEDs of the Controllers

________________________________________________________________

5.1.1 Status LEDs of the Controller 3200 C

LED Interval Meaning

Colour 1 / colour 2
Power
Green is lit Starting sequence completed successfully.
constant • Controller is switched on and is ready for operation.
• Supply voltage OK.
• System clock is synchronised.
• No error pending.
Yellow is lit The supply voltage has fallen below the minimum value (voltage
constant failure)
Blinking State after switch-on/restart or reset
(2.0 Hz)
Green Yellow Blinking System clock is not synchronised" (missing time information).
(5.0 Hz) Note:
If the Controller is switched off for more than two weeks, the time
information set will be lost.
• The next starting process generates a logbook entry (power LED
blinking green/blue).
• Set the current time manually via the »WebConfig«
(parameter 91).
Only for Controller 3241 C:
Green Blinking Capacitor pack (CAPS-PACK) not fully charged.
(5.0 Hz) The length of the dark bar indicates the charge condition:
• CAPS-PACK almost empty: long dark phase
• CAPS-PACK almost full: short dark phase
Green Yellow Blinking Error status of the capacitor pack (CAPS-PACK)
(5.0 Hz) UPS function not available, possible cause:
• Connection to the CAPS-PACK interrupted.
• CAPS-PACK not connected, cable break/short circuit.
Error
Red Blinking Errors:
(5.0 Hz) • Fatal error (Abort)
• SD card not available/not inserted correctly.
• No operating system licence available.
Green Red Blinking Mains switching required.
(5.0 Hz) Controller in test mode:
• A problem has occurred, but the device is running.
Status 1
Green is lit Operating status:
constant • Controller is running.
• PLC project is running.
Blinking Starting sequence of the Controller active.
(0.5 Hz)
Green Yellow Blinking PLC project (e.g. the boot project) is loaded. After being loaded
(0.5 Hz) successfully, the LED is lit constantly green.
Or user action required:
• Load PLC project: PLC started, project is not running
• Remove USB device.
Controller in test mode:
• SD licence card with higher "Application Credit" required.
Status 2
- - No function

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5 Diagnostics
5.1 Status LEDs of the Controllers

________________________________________________________________

5.1.2 Status LEDs of the Controllers c300/p300

LED Meaning
Power Error Status 1 Status 2
is lit Off Off Off Starting sequence completed successfully.
blue • Controller is switched on and is ready for operation.
• Supply voltage OK.
• System clock is synchronised.
• No error pending.
is lit Off Blinking Off Operating system is running and the control technology (PLC
blue Yellow project) is started.
is lit Blinking Blinking Off SD card not available/not inserted correctly.
blue Red Yellow
is lit Off Off Off Input voltage has fallen below a minimum value (voltage failure).
Yellow UPS function is activated.
Blinking Off Off Off State after switch-on/restart or reset
Yellow
Blinking Off Off Off System clock not synchronised.
blue/
yellow
Off Off Off Off Reset has been triggered.
Off Blinking Off Off Controller in test mode:
red/green A problem has occurred, but the Controller keeps running.
Off Off Blinking Off PLC project (e.g. the boot project) is loaded. After being loaded
green/ successfully, the LED is lit constantly green.
yellow Or user action required:
• Load PLC project: PLC started, project is not running
• Remove USB device.
Controller in test mode:
• SD licence card with higher "Application Credit" required.

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5 Diagnostics
5.1 Status LEDs of the Controllers

________________________________________________________________

5.1.3 Status LEDs of the Controllers p500

LED Meaning
Power Error Status 1 Status 2
is lit Off Off Off Starting sequence completed successfully.
blue • Controller is switched on and is ready for operation.
• Supply voltage OK.
• System clock is synchronised.
• No error pending.
is lit Off Off Off Input voltage has fallen below a minimum value (voltage failure).
Yellow UPS function is activated.
Blinking Off Off Off State after switch-on/restart or reset
Yellow
Blinking Off Off Off System clock not synchronised.
blue/
yellow
Off Off Off Off Reset has been triggered.
Off Blinking Off Off Controller in test mode:
red/green A problem has occurred, but the Controller keeps running.
Off Off Blinking Off PLC project (e.g. the boot project) is loaded. After being loaded
green/ successfully, the LED is lit constantly green.
yellow Or user action required:
• Load PLC project: PLC started, project is not running
• Remove USB device.
Controller in test mode:
• SD licence card with higher "Application Credit" required.

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5 Diagnostics
5.1 Status LEDs of the Controllers

________________________________________________________________

5.1.4 LED signals during a »Backup & Restore« process

When a backup, restore, or update process is carried out, the Controllers display the corresponding
status of the »Backup & Restore« process by means of the Error and Status 1 LEDs. The status LED
signalling indicates the respective status:

LED Interval Meaning

Colour 1 / colour 2
Error - during a »Backup & Restore«
Green Is lit constantly »Backup & Restore« process completed, status: "Ready".
Red Blinking »Backup & Restore« process, status: "Error".
(5.0 Hz) Possible causes:
• Fatal error (Abort)
• SD card not available/not inserted in the slot correctly
Green Red Blinking Mains switching required
(5.0 Hz)
Status 1 ("busy") -during a »Backup & Restore«
Green Blinking »Backup & Restore« process active.
(0.5 Hz)
Green Yellow Blinking PLC project (e.g. the boot project) is loaded. After being loaded
(0.5 Hz) successfully, the LED is lit constantly green.
Or user action required:
• Remove USB device.

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5 Diagnostics
5.2 Text outputs (optional panel/screen required)

________________________________________________________________

5.2 Text outputs (optional panel/screen required)

While the actions are processed, the software outputs some information in the form of text
messages and progress bars (requires optional panel/screen).
The backup and restore processes involve several successive steps. A sequence step can only be
executed if the previous step has been successful.
• In order to be able to trace the processing order of the individual steps, messages are output
during the entire processing procedure.
• The respective message indicates the processing step which has been passed through.

5.2.1 Error messages for the execution of a backup or restore

While the backup/restore is processed, the following error messages may occur:

Backup Restore
Processing order Error messages Processing order Error messages

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5 Diagnostics
5.2 Text outputs (optional panel/screen required)

________________________________________________________________

Error message Description / remedy

E0 Failed to initialize An attempt is made to carry out a backup or restore on an
hardware modules unknown device.
• Use the approved Lenze hardware for carrying out the
»Backup & Restore« processes.
E1 ERROR: No Backup and The USB device inserted does not contain a valid data structure.
Restore device found! • Prepare the USB device with the »Backup & Restore«
software application.
Creating a backup ( 23)
E2 ERROR: CONTROL FILE MISSING The USB device inserted does not contain a valid control file.
OR CORRUPT! No changes • Prepare the USB device with the »Backup & Restore«
applied! software application.
Creating a backup ( 23)
E3 ERROR: The target drive is Access to the internal storage medium is not possible. The
the Backup device! No hard hardware is damaged!
disk found. • Contact the Lenze support.
E4 ERROR: No internal storage Access to the internal storage medium is not possible. The
device detected! The system hardware is damaged!
is unchanged! • Contact the Lenze support.
E5 Illegal license! The system The selected backup needs a higher licence than available on the
is unchanged! - Remove device.
"Backup&Restore" medium and For example, the device has a CORE licence but the backup
restart! requires a PROFESSIONAL licence.
• Based on the device licence, select a backup with the same or
a lower licence.
E6 Backup & Restore The »Backup & Restore« runtime version may only install
application <Version> is backups with the same or a lower version.
older than the image to • Prepare the USB device with a current »Backup & Restore«
restore on IPC <Version>!! software application.
The system is unchanged!
E7 ERROR: No operating system No valid operating system was found on the device, or the
found for backup! The system is damaged.
backup was aborted! No data • Execute a restore process.
was saved! Carrying out a restore/auto-restore ( 28)
• If it fails, contact the Lenze support.
E8 Error: Not enough disk The USB device does not provide enough space to save the
space on Backup device! The system.
backup was aborted! No data • Use a USB device with a greater storage capacity, or remove
was saved! the data that are not needed from the USB device.
E9 Error: No storage device The SD card has been removed. No backup has been carried out.
for user data for backup • Remove the USB device
found! The backup is • Insert another SD card
aborted! No data was saved! • Restart the device
• Create a backup
Creating a backup ( 23)
E10 ERROR: The size of the The backup originates from a greater storage medium.
target device is too small. • Contact the Lenze support.
Backup exceeds storage
capacity of target device!
E11 User data device is empty! The SD card does not contain data.
E12 ERROR: Windows® did not The file system is damaged.
shutdown properly. Please • Windows® has to be started and an error check of the file
reboot Windows® and correct system has to be carried out while the write filter is switched
any consistency of the off.
filesystem
E13 ERROR: Backup of the Errors have occurred during the backup of Windows® Embedded
Windows® filesystem failed! Standard. No backup was carried out.
backup aborted! No Data was • Try again to create a backup. If this attempt fails, contact the
saved! Lenze support.

Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17 43
5 Diagnostics
5.2 Text outputs (optional panel/screen required)

________________________________________________________________

Error message Description / remedy

E14 ERROR: No storage device The SD card was removed.
for user data found! No • Insert another SD card.
changes applied!
E15 ERROR: CPU module The backup selected is not compatible with the hardware used.
incompatible with software • Use a backup compatible with the hardware. The processor
version! No changes type must comply with the one installed in the system.
applied!
E16 Error: Not enough disk The data stored do not fit on the SD card.
space on target device! • Use an SD card with sufficient storage capacity.
E17 ERROR: Storage capacity of The control file does not match the backup, or the backup was
the selected backup is too manipulated.
small. Invalid backup! • Only use backups that are consistent in themselves.

Log file
Then the text messages are stored on the USB device in a log file:
[USB flash drive]:\Backup\Log.txt

44 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
5 Diagnostics
5.2 Text outputs (optional panel/screen required)

________________________________________________________________

5.2.2 Error messages for the execution of an update

When an update is executed, there is the following processing order:

Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17 45
5 Diagnostics
5.2 Text outputs (optional panel/screen required)

________________________________________________________________

During an update the following error messages may occur:

Error message Remedy

E1 System version is identical The software version of the Controller is already up to date
to the selected update (version identical to that of the update).
package. No action • Remove the USB device from the Controller.
necessary. • No further action required.
E2 No Backup package found Errors have occurred during the creation of the backup. The
update process cannot be continued.
• Check messages in the file
[USB flash drive]\Backup\Log.txt.
• Eliminate error.
• Restart update process.
E3 Migration finished The migration of the databases has been carried out
successfully. Update successfully, but the installation of the update has failed.
finished with <<1>> errors. Try the following:
Please restore your • Configure USB device for a restore.
previous Backup. • Execute restore process. (Like this your system is reset to the
original state.)
Carrying out a restore/auto-restore ( 28)
• Repeat update process.
Carrying out an update/auto-update (only available for
control technology) ( 36)
E4 Migration failed. The Update of the data has failed.
system is corrupt! • Configure USB device for a restore.
Please restore your • Execute restore process. (Like this your system is reset to the
previous Backup. original state.)
Carrying out a restore/auto-restore ( 28)
• Repeat update process.
Carrying out an update/auto-update (only available for
control technology) ( 36)
E5 Migration failed. The The attempt to carry out modifications has been made in the
system is unchanged! temporary directory, so that no changes have been made to the
system.
• Try to import the update again.

The error messages can be viewed via the »WebConfig« in the Logbook section.

46 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
5 Diagnostics
5.3 Error case: Controller does not start

________________________________________________________________

5.3 Error case: Controller does not start

If the Controller does not start, you can activate the Lenze standard settings by clicking the Reset
button.

Position of the reset button (A)

Cabinet Controller
3200 C c300

Panel Controller
p500

p300

Load Lenze standard setting:

• Switch off voltage supply.
• Press Reset button.
• Switch on the voltage supply while the Reset button is pressed and keep the Reset button
pressed for at least 10 s.
If the "Error" LED is lit (green/red) as a result of this action, switch off the voltage supply again.
The Controller must be disconnected from the mains until all LED have gone off.
Then switch the voltage supply on again.

Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17 47
Index

________________________________________________________________

A I
Application notes 9 Interfaces for fieldbus communication 12
Application software of the Lenze Controllers 11
Auto update 18 L
Auto-restore 16 Layout of the safety instructions 9
LED signals during backup & restore 41
B LEDs of the Controller 3200 C 38
Backup 15 LEDs of the Controllers 37
Backup/restore error messages 42 LEDs of the Controllers c300/p300 39
Basic concept of »Backup & Restore« 13 LEDs of the Controllers p500 40
Log file 44
C
Carrying out a data restore on the Controller 35 P
Carrying out a data restore on the PC 34 Processing state 21
Carrying out a restore on the Controller 30
Carrying out a restore on the Engineering PC 29 R
Carrying out a restore with the »WebConfig« 31 Reset button 47
Carrying out a restore with the Windows® Explorer 32 Restore and auto-restore 16
Carrying out a restore/auto-restore 28
Carrying out an auto-restore 28, 33 S
Carrying out an auto-update 36 Safety instructions 9
Carrying out an update/auto-update 36 Screenshots 5
Carrying out the restore 22 Signalling of the processing state 21
Controller does not start (error case) 47 Standard procedure 19
Creating a backup 22, 23 Status LEDs of the Controller 3200 C 38
Creating a backup on the Controller 25 Status LEDs of the Controllers 37
Creating a backup on the Engineering PC (recommended Status LEDs of the Controllers c300/p300 39
variant) 24 Storage media 13
Creating a backup using the »WebConfig« 26 Internal flash memory 13
Creating a backup with the Windows® Explorer 27 SD card 13
USB device 14
D System structure of Controller-based Automation 10
Data restore 17
Diagnostics 37 T
Differences between a restore/auto-restore 16 Target group 5
Differences between an update and an auto-update 18 Terminology used 8
Document history 6 Troubleshooting 37

E U
E-mail to Lenze 49 Update and auto-update 18
Error messages for the execution of a backup or restore 42 Update error messages 45
Error messages for the execution of an update 45

F
Fault:Controller does not start 47
Feedback to Lenze 49
Fieldbus communication (interfaces) 12
Functions of the »Backup & Restore« 15

48 Lenze · Backup & Restore · Software Manual · DMS 2.0 EN · 11/2016 · TD17
 Your opinion is important to us

)(('%$&.
These instructions were created to the best of our knowledge and
belief to give you the best possible support for handling our product.
Perhaps we have not succeeded in achieving this objective in every
respect. If you have suggestions for improvement, please e-mail us
to:
feedback-docu@lenze.com

Thank you very much for your support.

Your Lenze documentation team

49
Backup & Restore · Software Manual · SHPSTV3BCKNRST · 13522517 · DMS 2.0 EN · 11/2016 · TD17

Lenze Automation GmbH

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Hans-Lenze-Straße 1, 31855 Aerzen
GERMANY
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+49 5154 82-0
+49 5154 82-2800
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www.lenze.com

Service
Lenze Service GmbH
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GERMANY
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