Workbook

Madeleine Williamson

A2

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 Contents

UNIT 1 WORKING DAY

Vocabulary 1.1 Jobs and tasks p. 4

1.2 Work tasks and activities

Grammar 1.1 Facts and routines p. 5

1.3 Questions

Reading and listening Scheduling meetings p. 6

Writing A survey p. 7

Functional language Talking about people and roles p. 8

Pronunciation 1.1 The -s ending p. 44

1.3 Questions

UNIT 2 DOING BUSINESS

Vocabulary 2.1 Orders and deliveries p. 9

2.2 An order by phone

Grammar 2.1 Things you can and can’t count p. 10

2.3 Saying something exists

Listening An order by phone p. 11

Writing Email enquiries p. 12

Functional language Making agreements p. 13

Pronunciation 2.2 /iː/, /ɪ/ and /aɪ/ p. 45

2.3 /tʃ/ and /dʒ/

UNIT 3 CHANGES
Vocabulary 3.1 A company’s story p. 14

3.2 Email phrases

Grammar 3.1 Talking about the past (1) p. 15

3.3 Talking about the past (2)

Reading New office p. 16

Writing Company performance p. 17

Functional language Talking about projects p. 18

Pronunciation 3.1 The -ed ending p. 46

3.3 /ɜː/ and /ɔː/

UNIT 4 TRAVELLING FOR WORK

Vocabulary 4.1 Travel arrangements p. 19

4.2 Airports and train stations

Grammar 4.1 Talking about arrangements p. 20

4.3 Things happening now

Reading and listening Dealing with delays p. 21

Writing An update email p. 22

Functional language Problems with teleconferencing p. 23

Pronunciation 4.1 /ŋ/, /ŋk/ and /n/. The -ing ending. p. 47

4.4 /ɪə/ and /eə/

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 UNIT 5 ORGANISING
Vocabulary 5.1 Organising an exhibition p. 24

5.2 Phoning about a conference

Grammar 5.1 Talking about intentions p. 25

5.3 Invitations with would and want

Listening Organising a conference p. 26

Writing Invitations p. 27

Functional language Socialising with clients p. 28

Pronunciation 5.1 /æ/, /e/ and /eɪ/ p. 48

5.3 /θ/ and /ð/ vs /s/, /z/, /f/, /v/, /t/, /d/

UNIT 6 PRODUCTS
Vocabulary 6.1 Technology and the environment p. 29

6.2 Helping with a problem

Grammar 6.1 Speculating about the future p. 30

6.3 Describing production

Listening A problem with an order p. 31

Writing The production process p. 32

Functional language Placing an order p. 33

Pronunciation 6.2 /ɑː/ and /ʌ/ p. 49

6.3 /uː/ and /ʊ/

UNIT 7 COMPETITION
Vocabulary 7.1 Product qualities p. 34

7.2 Fees

Grammar 7.1 Comparing (1): Comparatives p. 35

7.3 Comparing (2): Superlatives

Reading and listening Comparing cleaning agencies p. 36

Writing The best providers p. 37

Functional language Presenting p. 38

Pronunciation 7.2 /əʊ/ and /aʊ/ p. 50

7.3 /p/, /b/, /f/ and /v/

UNIT 8 JOBS
Vocabulary 8.1 Skills and personal qualities p. 39

8.2 Job requirements

Grammar 8.1 Talking about experiences p. 40

8.3 Talking about experiences and completed past events

Reading and listening Choosing job candidates p. 41

Writing Professional profiles p. 42

Functional language A job interview p. 43

Pronunciation 8.2 The vowel /ɒ/. The letter ‘o’ as /ɒ/, /əʊ/ and /ʌ/ p. 51

8.3 Silent letters

Answer key p.52 Audioscripts p.60

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 1 Working day

Vocabulary 1.1 Jobs and tasks

1 Complete the sentences with the words in the box.

answer calls data do emails meetings orders start travels writes

1 The Sales Assistants 6 My boss sales

work at 9 a.m. reports.
2 The Production Engineer writes a lot of 7 We go to on
. Thursdays.
3 The Sales Manager 8 I a lot of research in
customers every week. my job.
4 The Admin Assistants 9 The Admin Assistant processes
the phone. .
5 The Project Manager often 10 Our manager analyses sales
for work. .

2 Write sentences about Nico and Paula. Use the notes.

Nico is an Admin Assistant. Paula is a Project Manager.
1 starts work early (always) 4 does research (often)
He always starts work early . She .
2 travels for work (never) 5 goes to meetings with clients (sometimes)
He . She .
3 calls customers (usually) 6 processes orders (rarely)
He . She .

1.2 Work tasks and activities

3 Choose the correct option.
1 Emilio needs to create the brief / talk with instructions for the project.
2 They need an agenda / update from the team with all their new information.
3 We have a budget / data meeting tomorrow to discuss production costs.
4 Our Admin Assistant usually books / creates a meeting room for the team.
5 We have five things on the agenda / presentation to discuss.
6 Can you book / calculate the production costs today, please?
7 The sales team prepares discussions / presentations for all our new products.

4 Complete the dialogue with the words in the box.

about available busy date fine see shall then

A: Sorry, but I need to change the 1 of the management meeting.

B: Are you 2
on Tuesday the tenth, in the afternoon?
A: No, I’m in a client meeting on Tuesday. How 3 Wednesday afternoon?
B: Sorry, I’m afraid I’m 4 then. What about Thursday?
A: Thursday morning is good. 5 we meet in my office?
B: I usually start work at 8.30 a.m. How about 6
?
A: Yes, that’s 7
. We can go for coffee with the team.
B: 8
you then.

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 Grammar 1.1 Facts and routines
1 Complete the sentences with the correct form of the verbs in the box.

call do finish not be (x2) not have not work travel

1 Henri and Fiona often for work.

2 Mauricio research on new products.
3 Laura on Fridays. She works from Monday to Thursday.
4 They work at 6 p.m.
5 Susanna meetings tomorrow.
6 Tomas a Finance Manager, he’s a Sales Manager.
7 She customers every day.
8 Kerim and Jorge IT specialists, they’re Project Managers.

2 Put the words in the correct order to make sentences.

1 often / Sylvia / reports / writes / sales / .

2 until 7 p.m. / work / usually / we / on Wednesdays / .

3 analyses / Klaus / data / rarely / .

4 before / process / they / orders / 4 p.m. / always / .

5 goes / sometimes / Fred / to / with / meetings / the sales team / .

6 never / phone / answers / Harry / the / .

1.3 Questions
3 Choose the correct option.
1 A: How often / Where do you take 4 A: When / What do you take a break?
a break at work? B: About 11 a.m.
B: Two or three times a day.
5 A: What / When time do you
2 A: What / Where is the meeting finish work?
this morning? B: Usually at 6.30 p.m.
B: In meeting room five.
6 A: How / Where long is the
3 A: Where / Which desk do you work at? presentation this afternoon?
B: The desk by the window. B: About an hour.

4 Complete the questions with is, are, do or does.

1 What the gym’s opening hours?
2 you use the gym at work?
3 your boss start work before you?
4 Renata at work today?
5 How many people in the office today?
6 she have lunch at her desk?
7 Where the toilet?
8 When the meeting start?

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 Working day

Reading and Scheduling meetings

listening
Hi Nadia, Hi Jan,
I hope you are well. Thanks for your message.
We need to have a budget meeting I’m sorry, I’m not available on
next week. I’m available all day on Wednesday or Thursday. I need
Wednesday and Thursday, 15–16th to prepare a presentation on
September. Are you available on Wednesday, and on Thursday I have
those days? team meetings in the morning and
Best regards, a client meeting all afternoon. How
about Friday?
Jan
Best regards,
Nadia

Hi Nadia,
Sorry, I usually travel for work on
Fridays. How about Monday 13th Hi Jan,
September? Is 11 a.m. OK? Shall we Perfect. See you in your office at
meet in my office? 11 a.m. on Monday.
Best regards, Best regards,
Jan Nadia

1 Read the emails and choose the correct option.

1 When do Jan and Nadia need to have a budget meeting?
a tomorrow b this week c next week
2 What does Nadia need to do on Wednesday?
a meet clients b prepare a presentation c have a team meeting
3 What does Jan usually do on Fridays?
a work from home b travel for work c make calls
4 What day is the budget meeting?
a Monday b Wednesday c Friday

2 Read the emails again and complete the sentence.

The budget meeting is on th September, at a.m. in ’s office.

3 1.01 Listen to the conversation between Jan and Nadia and complete the
sentences with the dates and times in the box.

1.30 3.00 8 9 10 11 11.15 13

1 Nadia has a meeting with new clients on th September.

2 Nadia is available on Wednesday th, but Jan is busy.
3 Nadia has a phone call with the Madrid office at p.m. and a management meeting
at p.m.
4 Jan needs to send his report before a.m.
5 Nadia can finish her meetings by a.m.
6 The budget meeting is at a.m. on th September.

4 Listen again. Where is the budget meeting?

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 Writing A survey
1 Complete the questions in a workplace survey with one word in each gap.

1 long does it take you to travel to 5 Do work in an office with windows?

work every day? Yes No
0–30 min 30–60 min 1 hour +
6 do you usually have lunch?
2 you sometimes work from home? In the canteen
Yes No In a café or restaurant
At your desk
3 How hours do you work
every week? 7 you usually work in a team or on
your own?
4 time do you start and finish work?
8 How do you take a break?

2 Put the words in the correct order to make questions.

1 at work / do / use / the / you / gym / ?

2 the canteen / when / have / do you / lunch / in / ?

3 your office / work / many / how / people / in / ?

4 car park / do / how / you / use / the / often / ?

5 work / the evening / do / at home / you / in / ?

6 the meeting rooms / where / in / are / your workplace / ?

3 You want to find out about the health and fitness of your colleagues at work or
where you study. Use the notes to write questions for the survey below.
1 gym facilities / your workplace / ?
2 many times / week / walk to work / ?
3 always / use / lift / ?
4 how often / exercise / after work / ?
5 eat / fruit and vegetables / every day / ?
6 how many / cups coffee / have / every day / ?

Health and fitness survey

1 Do you have gym facilities in your workplace?
Yes No
2
Every day Four times Three times Twice Once
3
Yes, always Sometimes No, never
4
Every day Four times Three times Twice Once
5
Yes, always Sometimes No, never
6
6+ 5 4 3 2 1 0

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 Working day

Functional Talking about people and roles

language 1 1.02 Put the conversations into the correct order. Then listen and check.

1 a Helen: Nice to meet you, Theo.

b 1 Mark: Helen, this is Theo from the Geneva office.
c Theo: Nice to meet you, too, Helen.
2 a Theo: He’s fine.
b Helen: Do you know Louis in the Geneva office?
c Helen: How is he?
d Theo: Louis Martin? Yes. He works in my department.
3 a Helen: About eight.
b Theo: How many people work in the sales team?
c Helen: Theo, that’s the sales team.

2 1.03 Choose the correct option. Then listen and check.

A: What do you 1do / work?

B: 2I’m a / I work Sales Manager. I 3manage / visit clients and work with the
Sales Director.
A: 4Which / Who department do you work in?
B: The IT department.
A: 5What’s / Who’s your manager?
B: Mario Souza.
A: Do you travel 6for / to work a lot?
B: Yes, I do. I 7go / visit our offices in Europe and Asia.
A: Who 8manages / works that team?
B: Jonathan Andrews. Do you 9see / know Jonathan?
A: 10
What / Which does Jane do?
B: 11
She does / She’s an IT Manager. She 12does / manages the IT team.

3 Put the words in the correct order to make questions about Kate, a Designer,
and Sam, a Sales Manager.
1 a clients / visits / who / the / ?

b does / who / visit / Sam / ?

2 a what / design / Kate / does / ?

b new / who / products / designs / ?

4 Choose the correct answers for the questions in Exercise 3.

1 a Clients. / Sam.
b Clients. / Sam.
2 a Kate. / New products.
b Kate. / New products.

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