DEPARTMENT OF SOCIAL WORK

FACULTY OF SOCIAL SCIENCES

UNIVERSITY OF BENIN

QUESTIONNAIRE ON JOB SATISFACTION SURVEY

Introduction

We are students of the Department of Social Work, Faculty of Social Sciences, University
of Benin, offering Industrial and Occupational Social Work. We are conducting this
survey to support a seminar on the relevance of Occupational and Industrial Social Work
in Nigeria.

Participation in this survey is voluntary. You are free to withdraw from this survey at any
time.

We need your consent to continue. Please tick any of the options below

Yes ( )
No ( )

JOB SATISFACTION SURVEY

Paul E. Spector

Disagree slightly
PLEASE CIRCLE THE ONE NUMBER FOR EACH QUESTION
Disagree very

Agree slightly
THAT COMES CLOSEST TO REFLECTING YOUR OPINION
moderately

moderately
Agree very
ABOUT IT.
Disagree

Agree
much

much

1 I feel I am being paid a fair amount for the work I do. 1 2 3 4 5 6

2 There is really too little chance for promotion on my job. 1 2 3 4 5 6

3 My supervisor is quite competent in doing his/her job. 1 2 3 4 5 6

4 I am not satisfied with the benefits I receive. 1 2 3 4 5 6

5 When I do a good job, I receive the recognition for it that I should 1 2 3 4 5 6

receive.
6 Many of our rules and procedures make doing a good job 1 2 3 4 5 6
difficult.
7 I like the people I work with. 1 2 3 4 5 6

8 I sometimes feel my job is meaningless. 1 2 3 4 5 6

9 Communications seem good within this organization. 1 2 3 4 5 6

10 Raises are too few and far between. 1 2 3 4 5 6

11 Those who do well on the job stand a fair chance of being 1 2 3 4 5 6

 promoted.
12 My supervisor is unfair to me. 1 2 3 4 5 6

13 The benefits we receive are as good as most other 1 2 3 4 5 6

organizations offer.
14 I do not feel that the work I do is appreciated. 1 2 3 4 5 6

15 My efforts to do a good job are seldom blocked by red tape. 1 2 3 4 5 6

16 I find I have to work harder at my job because of the 1 2 3 4 5 6

incompetence of people I work with.
17 I like doing the things I do at work. 1 2 3 4 5 6

18 The goals of this organization are not clear to me. 1 2 3 4 5 6

19 I feel unappreciated by the organization when I think about what 1 2 3 4 5 6

they pay me.

20 People get ahead as fast here as they do in other places. 1 2 3 4 5 6

21 My supervisor shows too little interest in the feelings of 1 2 3 4 5 6

subordinates.

22 The benefit package we have is equitable. 1 2 3 4 5 6

23 There are few rewards for those who work here. 1 2 3 4 5 6

24 I have too much to do at work. 1 2 3 4 5 6

25 I enjoy my coworkers. 1 2 3 4 5 6

26 I often feel that I do not know what is going on with the 1 2 3 4 5 6

organization.

27 I feel a sense of pride in doing my job. 1 2 3 4 5 6

28 I feel satisfied with my chances for salary increases. 1 2 3 4 5 6

29 There are benefits we do not have which we should have. 1 2 3 4 5 6

30 I like my supervisor. 1 2 3 4 5 6

31 I have too much paperwork. 1 2 3 4 5 6

32 I don't feel my efforts are rewarded the way they should be. 1 2 3 4 5 6

33 I am satisfied with my chances for promotion. 1 2 3 4 5 6

34 There is too much bickering and fighting at work. 1 2 3 4 5 6

35 My job is enjoyable. 1 2 3 4 5 6

36 Work assignments are not fully explained. 1 2 3 4 5 6

Are you eligible for a health care benefit package from your employer?

Yes
No
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 Your Physical and Mental Well-being

Now we would like to ask you some questions about your overall physical and mental well-being.

In the past 30 days, would you say that in general your health is:

Excellent

Very Good

Good

Fair

Poor

Now thinking about your physical health, which includes physical illness and injury, for how many days during
the past 30 days was your physical health not good? Days

Now thinking about your mental health, which includes stress, depression, and problems with emotions, for how
many days during the past 30 days was your mental health not good? Days

During the past 30 days, for about how many days did poor physical or mental health keep you from doing your
usual activities, such as self-care, work, or recreation? Days

Over the last 2 weeks, how often have you been bothered by the following problems?

a. Feeling nervous, anxious, or on edge.

b. Not being able to stop or control worrying
c. Worrying too much about different things
d. Trouble relaxing
e. Being so restless that it's hard to sit still.
f. Becoming easily annoyed or irritable.
g. Feeling afraid as if something awful might happen.

Response categories for above questions:

Nearly every day

Over half the days

Several days

Not at all sure

Quality of Life

When you [help] people you have direct contact with their lives. As you may have found, your compassion for
those you [help] can affect you in positive and negative ways. Below are some questions about your experiences,
both positive and negative, as a [helper]. Consider each of the following questions about you and your current
work situation. Select the number that honestly reflects how frequently you experienced these things in the last
30 days.

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 a. I am happy.
b. I am preoccupied with more than one person I [help].
c. I get satisfaction from being able to [help] people.
d. I feel connected to others.
e. I jump or am startled by unexpected sounds.
f. I feel invigorated after working with those I [help].
g. I find it difficult to separate my personal life from my life as a [helper].
h. I am not as productive at work because I am losing sleep over traumatic experiences of a person I [help].
i. I think that I might have been affected by the traumatic stress of those I [help].
j. I feel trapped by my job as a [helper].
k. Because of my [helping], I have felt "on edge" about various things.
l. I like my work as a [helper].
m. I feel depressed because of the traumatic experiences of the people I [help].
n. I feel as though I am experiencing the trauma of someone I have [helped].
o. I have beliefs that sustain me.
p. I am pleased with how I am able to keep up with [helping] techniques and protocols.
q. I am the person I always wanted to be.
r. My work makes me feel satisfied.
s. I feel worn out because of my work as a [helper].
t. I have happy thoughts and feelings about those I [help] and how I could help them.
u. I feel overwhelmed because my case [work] load seems endless.
v. I believe I can make a difference through my work.
w. I avoid certain activities or situations because they remind me of frightening experiences of the people I
[help].
x. I am proud of what I can do to [help].
y. As a result of my [helping], I have intrusive, frightening thoughts.
z. I feel "bogged down" by the system.
aa. I have thoughts that I am a "success" as a [helper].
bb. I can't recall important parts of my work with trauma victims.
cc. I am a very caring person
dd. I am happy that I chose to do this work

Response categories for each of the above questions.

Very Often (1)

Often (2)

Sometimes (3)

Rarely (4)

Never (5)

To what extent do you perceive your clients’ life experiences as similar to your own?

A great deal

More often than not

Sometimes

A little

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 Not at all

To what extent are the following strategies available for you to use in order to help you manage work-related
stress, burnout or compassion fatigue?

a. Supervision with your manager or boss

b. Peer support (individual or group)
c. Talk therapy (on site at work or outside of work)
d. Physical workout routines such as the gym
e. Self-care and/or relaxation techniques
f. Spiritual support

Response categories for each of the above items.

Very Often (1)

Often (2)

Sometimes (3)

Rarely (4)

Never (5)

ACEs Scale (Childhood Experiences)

These questions are about events that happened during your childhood. This information will allow us to better
understand problems that may occur early in life, and may help others in the future as they offer services to other
individuals. This is a sensitive topic and some people may feel uncomfortable with these questions. Please keep in mind
that you can skip any questions you do not want to answer. All questions refer to the time period before you were 18
years of age.

While you were growing up, during your first 18 years of life:

1. Did a parent or other adult in the household often … Swear at you, insult you, put you down, or humiliate you? or Act
in a way that made you afraid that you might be physically hurt? Yes No

2. Did a parent or other adult in the household often … Push, grab, slap, or throw something at you? or Ever hit you so
hard that you had marks or were injured? Yes No

3. Did an adult or person at least 5 years older than you ever… Touch or fondle you or have you touch their body in a
sexual way? or Try to or actually have oral, anal, or vaginal sex with you? Yes No ________

4. Did you often feel that … No one in your family loved you or thought you were important or special? or Your family
didn’t look out for each other, feel close to each other, or support each other? Yes No ________

5. Did you often feel that … You didn’t have enough to eat, had to wear dirty clothes, and had no one to protect you? or
Your parents were too drunk or high to take care of you or take you to the doctor if you needed it? Yes No

6. Were your parents ever separated or divorced? Yes No

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7. Was your mother or stepmother: Often pushed, grabbed, slapped, or had something thrown at her? or Sometimes
or often kicked, bitten, hit with a fist, or hit with something hard? or Ever repeatedly hit over at least a few minutes or
threatened with a gun or knife? Yes No

8. Did you live with anyone who was a problem drinker or alcoholic or who used street drugs? Yes No

9. Was a household member depressed or mentally ill or did a household member attempt suicide? Yes No

10. Did a household member go to prison? Yes No

Your Demographic Information

 
We are going to conclude this survey by asking you for a little bit of demographic information.

What gender do you identify as: (Check one)

Male

Female

Please indicate your age in years:

__ Years

What ethnicity best describes you?

Hausa

Yoruba

Igbo

Others

What race best describes you?

American Indian or Alaskan Native

Asian

Native Hawaiian or Other Pacific

Islander

Black

White

More than one race

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What language(s) do you speak? (Check all that apply)

English

Hausa

Yoruba

Igbo

Other (please specify) __________

What category best describes your personal gross annual income? (Check one)

Less than N371,780 (1)

N371, 780 to N432,098 (2)

N916,632 to N1,325,372 (3)

N1,973,208 to N2,935,928 (4)

More than N2,935,928 (4)

What is the highest degree or schooling you have completed? (Check one)

Less than high school

High school diploma

Higher National Diploma

Bachelor's degree

Master's Degree

Doctoral Degree