2021

BUSINESS PROCESS
MANAGEMENT
BUYER’S GUIDE

1
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

MARKET OVERVIEW
Visibility and agility are essential in managing an organization’s workflow. Every business revolves around
a core set of processes designed to meet any number of objectives. But while these processes are integral
components to operations, they’re often burdened with redundancy, inefficiency, and inflexibility. Modern
Business Process Management (BPM) platforms provide an organized approach to process management
that allows companies to solve strategic business issues in a cost-effective manner.

The advantages of BPM are often overlooked, and the indicators that a company may need it are frequently
dismissed. Businesses often assume that certain operational annoyances are simply to be expected, not
considering that they could be quickly addressed with the appropriate BPM solution.

Some major indicators that your organization could benefit from a BPM solution are:

1. Needing to log in to multiple systems for any given job.

2. Integration frequently being a headache.
3. Too many information silos.
4. Loss of process visibility once it leaves a given department.
5. You have different departments with different systems for the same purpose.

Technically speaking, the concept of business process management has been around for centuries, first
utilized during the industrial revolution. The dawn of computer technology brought the framework for BPM as
we know it today, focusing on task efficiency, quality management, and a continuous flow. However, it’s only
been in recent years that we’ve seen the technology change into what we know it as today. With the ability to
generate complex computer applications, companies have begun to understand the benefits of using BPM
to change quickly and inexpensively. Today, these tools have evolved to become fully scalable, visual, mobile,
and integral platforms providing organizations with process insight and control like never before.

Intelligent BPM suites (iBPMS) can choreograph complex work styles, automate operational decisions while
also allowing humans to use their judgment, manage complex events, and provide advanced analytics to
assist with intelligently orchestrating business processes. Today’s iBPMS market is an evolution of the BPMS
market, which has brought new developments such as the integration of Internet of Things (IoT) technology,
advanced analytics, and an increased interest in Robotic Process Automation (RPA).

While looking for a BPM platform for your organization, you’ll probably be wondering where you should even
start. Whether you are a publicly traded corporation, a government institution, or even a small to medium-
sized business, there is a BPM solution for every business in every industry. Here at Solutions Review, it is
our job to help you get started.

Solutions Review has developed this buyer’s guide to assist buyers in search of the best possible tool to
fit the needs of their organization. This resource features ten essential questions to ask during the buying
process, four key capabilities, and full, one-page vendor profiles that provide a solution overview, three key
features, contact information, and our own ‘Bottom Line’ analysis. Companion research, including BPM news
and best practices, can be found at solutionsreview.com.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 2
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

5 Questions You Should Ask When

Evaluating A BPM Solution

How long will implementation take?

Time is an invaluable resource in the modern enterprise, so implementation time is a real concern. You should ask prospective
BPM vendors how long it will take to go from signing a contract to seeing the platform in action. The quicker the rollout, the cheaper
the implementation process, and the sooner you start to see a return on your investment. Naturally, low-code platforms are bound
to be simpler and quicker to set up, as more people can work on them.

How user friendly is the system?

It may seem obvious, but you should invest in a BPM system that is not only usable and useful to end-users but for those who
provide maintenance to the system as well. Talk to vendors about the amount of training required to get end-users up to speed with
the software and whether they provide that training themselves. If you have a few options in mind, ask some end-users to join in a
trial period and ask them which systems are more user-friendly.

Which features and integrations are needed?

Spend the time looking at which features and integrations are considered “must-haves” for your business, then weed out all the
vendors that don’t meet those requirements. Are you looking to go mobile? Then a mobile interface is a must. Will you be able to
integrate with other systems such as ERP and CRM? These are all questions you need to be asking yourself. With that being said,
you should also look to the future to ensure that potential BPM systems will meet your needs as your company grows.

Is it possible to alter an activity in a process while the software is running?

A few workflow and BPM products can provide on-the-fly process changes. Your need for this depends on how long your processes
are expected to run. If your writing processes are wrapped up in a few minutes, this may not be a concern for you. However, if your
operations are looking to take days, weeks, months, or years, this may be something you’ll want to look into. In that time-span,
markets, customers, and laws are in flux. You’ll want to be adjusting your processes with ease during this time as well.

Does the product support XPDL?

Most workflow and BPM software support XPDL to some degree. XPDL, also known as the XML Process Definition Language, is
a format designed to interchange business process definitions between different workflow products. While it’s currently the best
option for transferring definitions, there are several other formats in use. It might be a good idea to compile a list of BPM products
that people in your business may be interested in using to see which product formats are the most popular.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 3
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

5 Steps To Take Before Implementing

Your BPM Solution

Is your business ready for process automation?

Companies looking to automate their business processes following a BPM implementation should be aware that this will likely
bring some major changes to their operations. Often, standardized processes aren’t available from vendors, which can make
automation a challenge. Additionally, if your business processes are in constant flux, automation might become more of a burden
than a boon. Remember that just because the option of automation exists doesn’t mean it needs to be taken.

How can I expect my business needs to change?

While you may not always know where your company will be in the future, you can prepare. In today’s unpredictable economic
climate, businesses must remain flexible. When choosing BPM software, always look to the future to avoid investing in a system
that will feel antiquated within a few years. Spend some time with members of each department and discuss how your business
needs could change in the next few years to help you decide on the best system.

Do I have a solid idea of what I’m looking to achieve with BPM software?
The importance of a well-informed purchase cannot be stressed enough. Sit down with a few members of your team to discuss
what you hope to be getting out of your BPM software. It often helps to make a list of requirements you need to have met with
software. By making lists, you can run down your requirements and assemble direct questions for any potential vendors.

Are your process challenges system-centric or human-centric?

BPM software was initially designed to improve IT system-to-system processes. With time, professionals found that the technology
also could help with human-centric processes as well. By figuring out where the root of your challenges lies, you can narrow down
your BPM search. Because some vendors usually specialize in process-centric or human-centric challenges, this can be a major
decision point. If you face a mix of both, you may want to consider looking into iBPMS, which covers both.

What’s my budget?
It all comes down to money. There’s an incredible number of BPM solutions on the market, all designed to meet the different needs
at different prices. You should consider whether your business should invest in an out-of-the-box solution that allows you to quickly
plug in data or invest in a highly specialized solution that meets your business requirements exactly. While the specialized solution
will almost certainly be more expensive, it’s up to you and your IT department to determine whether the extra cost is worth it.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 4
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

4 Key Capabilities To Consider Before

Selecting A BPM Solution

Single Sign-On (SSO)

A Business Process Management (BPM) solution should have an SSO feature. Single Sign-On allows a user to log in with one set
of credentials across multiple independent software platforms. This helps IT teams grant access and track activity. Some BPM
systems offer Single Sign-On, but they may be quite limited in their options. Make sure they offer the kind you need.

Integration
A BPM solution should absolutely be able to be integrated with existing and even new software systems. Very few companies have
any use for a BPM solution that cannot communicate with other core software systems. Without the ability to integrate, you will
be doing a lot of manual data transfers back and forth, which effectively kills automation’s net gain. Without powerful integrations,
business process management tools are a complete failure.

Reporting and Analytics

Your business process management solution should include reporting and analytics; this is a no-brainer. Reporting on form data
should be robust and customizable. You should be able to generate reports that tell you the average time it takes to complete
individual steps and entire items, a snapshot of all open items, and how often an item gets rejected or rerouted.

Process Performance Metrics

Process Performance Metrics is a tool that helps enterprises spot issues with a process and makes meaningful decisions to
improve ineffective processes. In a BPM solution, the Process Performance Metrics are automatically captured system data
evaluated by the process administrator to identify whether a problem is a result of poor process modeling and/or execution.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 5
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Solution Provider Profiles

8 ....................................................................................... Agiloft

9 ....................................................................................... Appian

10 ..................................................................................... Arrayworks

11 ..................................................................................... AuraQuantic

12 ..................................................................................... AXON Ivy

13 ..................................................................................... Bizagi

14 ..................................................................................... Bonitasoft

15 ..................................................................................... BP Logix

16 ..................................................................................... Camunda

17 ..................................................................................... Creatio

18 ..................................................................................... FlowForma

19 ..................................................................................... Genpact

20 ..................................................................................... iGrafx

21 ..................................................................................... Kissflow

22 ..................................................................................... Newgen Software

23 ..................................................................................... Nintex

24 ..................................................................................... PegaSystems

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 6
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Solution Provider Profiles

25 ..................................................................................... Process Street

26 ..................................................................................... Signavio

27 ..................................................................................... Software AG

28 ..................................................................................... TIBCO

29 ..................................................................................... TrackVia

30 ..................................................................................... WorkflowGen

31 ..................................................................................... Zoho

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 7
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Agiloft
Agliloft is a highly configurable BPM suite comprised of a flexible and robust 460 Seaport Ct
data module. The module features a powerful workflow rules engine giving it the
Redwood City, CA
ability to map any business structure and automate complex business processes.
The platform includes integrated applications for help desk, customer service, United States
web self-service, knowledge management, and contract management. Users +1 (650) 587-8615
can decide whether to employ hosted or on-premise deployment to meet their www.agiloft.com
organization’s needs. Agiloft integrates with several commonly used business
applications, and its full-bodied offering of APIs eases integration with other
systems.

Key Features
Precise Access Permissions
IT teams are able to efficiently manage the security controls necessary for their organization and provide users
with the exact access permissions they need, right down to the field level.

Advanced Search Functionality

Allows employees to find records that meet any type of criteria with sophisticated search capability, including
historical searching. Users can also drive business rule actions through saved searches.

Allocation
Agile BPM gives users the ability to access historical snapshots, which display any record as it existed at any
point in the past. Additionally, complete audit logs capture changes to any record and all types of system events.

Bottom Line
Agiloft BPM offers customizable business rules, powerful workflow functionality, and flexible task templates
that work together. This vendor provides a broad range of customization options with easy-to-use ‘wizard’ tools.
This software is extremely scalable and customizable, allowing it to fit any workload. Though a level of technical
knowledge is required when implementing or configuring in-house, it is relatively easy to make modifications and
updates once the solution is deployed. In 200020, Agiloft also received a $45 million growth equity investment
from FTV Capital and appointed Eric Laughlin as its new CEO.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 8
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Appian
Appian BPM software is a model-driven app development platform that allows 11955 Democracy Dr
both experienced and citizen developers to build process-centric and case-
Reston, VA
centric applications with the ability to monitor and improve business processes
in response to changing needs. What separates Appian from many other BPM United States
solutions is its ability to manage business outcomes, in addition to the process +1 (703) 442-8844
orchestration of hybrid processes. Additionally, Appian is especially social- www.appian.com
centric, easing collaboration between customers, workers, and suppliers.

Key Features
Design Processes
With Appian, users can build their own applications with drag-and-drop functionality using business rules to
define critical policies and procedures. Additionally, process models can be stored for faster design the next time
they need to be updated.

Task Management
Appian provides real-time management tools to monitor in-flight processes, reassign tasks, and view performance.
With real-time visibility, users are provided with granular tracking of processes and task progress.

Appian Records
Appian Records allows users to categorize important information by business topic, connect all applications to
one or more business topics, and integrate structured data, documents, reports, and collaboration for the most
comprehensive overview possible.

Bottom Line
Appian BPM’s real-time management tools keep track of in-flight business processes, reassign tasks, and view the
performance of individual components of your organization. Appian’s real-time visibility over business processes
is notable, as it gives impressive insight into operations and tasks progress. Though Appian lacks the native
machine learning capabilities that the market demands, the provider has added native sentiment analysis and
preintegrated components for machine learning for major players, including Microsoft, Amazon, and Google. In
early 2020, Appian acquired Novayre Solutions for an undisclosed amount.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 9
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Arrayworks
Founded in 2000, Arrayworks provides an advanced low-code application 200 Chauncy St
platform that empowers customers to achieve their digital ambitions without
Mansfield, MA
the delays, costs, and limitations associated with traditional solutions. The
Arrayworks Transformation Acceleration Platform (TAP) helps organizations United States
speed new applications to market. Whether optimizing current operations 844-692-7729
or enabling transformation to completely new digital operating models, TAP www.arrayworks.com
provides the foundation for organizations to achieve long-term operational
excellence.

Key Features
Success Mapping
Users have the ability to visualize and improve roles, rules, and process mapping through Arrayworks’ patented
system for modeling their organization.

Knowledge Management
Through Arrayworks, users can leverage their most valuable asset. Acquire, integrate, and share knowledge in
order to elevate overall performance and day-to-day business operations.

Secure Environment
Arrayworks adheres to the highest industry standards, including physical and network security, data encryption,
and 24/7 monitoring. This capability allows for processes to be continuously protected and maintained day-to-
day.

Bottom Line
The Arrayworks Transformation Acceleration Platform delivers solutions for BPM, Rapid Application Development,
and the creation of Digital Twins of an Organization, threading together complex digital business models.
Arrayworks attempts to adapt to the constant changes occurring in enterprise technology, which has resulted in
its low-code application platform that enables users to achieve a true digital business operating system.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 10
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

AuraQuantic
AuraQuantic, formerly AuraPortal, is an Intelligent Business Process Management 1111 Brickell Ave
(iBPM) software provider that helps users optimize and transform their business
Miami, FL
processes. The no-code, business, and user-friendly BPM platform is intuitive
and efficient, allowing for real-time control and analysis of all business processes United States
and activities. Compared to other BPM vendors, AuraQuantic is notable for its +1 (857) 239-0070
integrations, process modeling, and document management. The provider also www.auraportal.com
boasts an affordable price for the features that it offers. AuraQuantic’s Digital
Platform is a .NET-based solution within a single integrated repository.

Key Features
Document Management
AuraQuantic manages all organization documents in a fully integrated and global manner. Using Microsoft
SharePoint and the AuraQuantic File System, documents can be handled at the same time. Users can leverage
complete systems and experience accelerated business transactions and processes through document
management.

Business Rules
The AuraQuantic Business Rules Engine houses all company documents, data repositories, content, regulations,
and procedures, in addition to process-related information, which can be integrated into the running processes
without losing independence.

Dynamic Case Management

Case management allows users to improve case outcomes and time to resolution, increase customer
satisfaction, and maintain flexibility to adapt processes to individual circumstances. Additionally, users can
manage complexity and coordinate tasks, processes, and services to achieve a positive outcome.

Bottom Line
AuraQuantic BPM offers some notable benefits not seen in their competitors’ solutions. The system’s lack of
code intensive development may turn some heads from organizations that may not have the support of a large
IT department. Instead of heavy coding, the user simply diagrams the process model and lets AuraQuantic do
the rest. AuraQuantic has also improved its ease-of-use by introducing new user interfaces, as well as enhancing
forms design and forms execution. The provider has also added high-availability and load-balancing functionality
to support large-scale implementations.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 11
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Axon.ivy
Digital Business Platform, provided by AXON Ivy, combines the speed and 6003 Lucerne
agility of a model-driven low-code development platform with the power to build
Wilhelmshoehe
enterprise-grade applications. The Axon.ivy platform is extremely scalable and
offers a future-proof architecture that can easily be extended by open standard Switzerland
technologies. The solution is optimized to implement much faster and to be +41 41 249 25 70
much easier to operate and maintain. Companies benefit from an extensive www.axonivy.com
range of out-of-the-box connectors, ready-to-use templates as well as pre-
packaged offerings across a wide array of use cases for business processes
and industries.

Key Features
Developer Comfort & Seamless Integration
On top of an integrated development environment, the AXON Ivy Digital Business Platform comes with
development features and comfort. Moreover, the AXON Ivy Digital Business Platform communicates with
existing systems seamlessly, as well as read and write data.

Adaptive Case Management (ACM)

The Axon.ivy ACM approach allows flexible processing of tasks to ensure faster and more efficient progress.
Additionally, ACM allows for the automation of unstructured processes by ad hoc additions of new roles and
tasks to processes. The Axon.ivy Digital Business Platform also natively supports these ad hoc processes.

Low Code
Processes can be defined and implemented without programming or process modeling skills, online and in
real-time. The Axon.ivy Digital Business Platform enables you to take full advantage of a low-code application
development environment to create your unique custom applications.

Bottom Line
AXON Ivy recently merged with its sister company, AXON Insight, in order to improve higher-intelligence capabilities.
The Axon.ivy Digital Business Platform is the foundation for a successful transformation of your organization.
By using the Axon.ivy Digital Business Platform, companies are able to connect existing systems into a single,
efficient, and accurate process solution. Though the provider relies on partners for implementation outside of its
limited core market, AXON Ivy is a good fit for complex or adaptive case handling.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 12
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Bizagi
Bizagi is a leader in digital business process automation software. The Bizagi 3 Chiltern Hill
Digital Business Platform is an iBPMS that offers execution on .NET and
Buckinghamshire
Java Platform Enterprise Edition. In addition to this, the vendor offers three
tiers of solutions, including Bizagi Engine, Bizagi Studio, and Bizagi Modeler. United Kingdom
Bizagi provides users with process modeling, process automation, business +44 (0) 1753 379270
transformation, low-code app development, and case management. Bizagi also www.bizagi.com
eases new clients into using the software by offering an extensive e-learning
program, live-demos, and webinars.

Key Features
Analytics
Bizagi provides an easy-to-use process analytics and reporting platform for both real-time and historical data,
allowing users to visualize how any process or task is performing and make agile adjustments to achieve
continuous improvement.

Extensible Platform
The Bizagi platform is extensible, allowing users to adapt to new devices and technologies. Simultaneously, the
Xchange marketplace offers ready-made process models, process apps, and widgets to achieve fast results.

Mobility
Smart devices represent the major force impacting process automation, and they require real-time investigation
with legacy systems and backend processes. With their premise, “design once, run anywhere,” Bizagi delivers
processes fast, running on every modern device.

Bottom Line
In addition to its easy setup, Bizagi BPM provides a feature-rich user interface to ease navigation. The platform
is flexible and wraps around any existing IT systems, giving organizations the agility needed to compete in their
industry. The provider’s Digital Business Platform combines and virtualizes the data model and traditional process
models together. All processes can share this common data model. While Bizagi lacks support for the DMN
standard, both the Bizagi modeler and the full Bizagi platform can be downloaded for free.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 13
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Bonitasoft
Bonitasoft develops BPM software for developers to build business applications 44 Tehama St
that adapt to real-time changes, UI updates, and more. With Bonitasoft, users
San Francisco, CA
can automate, model, and monitor business processes in order to streamline
operations. The software automatically checks for errors and highlights them United States
before users save their business model. Additionally, connectors help Bonitasoft +1 (415) 872-5530
integrate with application infrastructure through LDAP, email, and web service www.bonitasoft.com
calls. With extensive customization, users can code freely and create their own
extensions. Furthermore, Bonitasoft can connect to almost any enterprise
system straight out of the box, including CRMs, ERP systems, databases, and
more.

Key Features
Model Powerful Processes
Users have the ability to model processes with the BPMN 2.0 graphical modeler, manage complex data easily
with business data management, and collaborate using a shared repository for the process models.

Customization
Connect to nearly any enterprise system right out of the box, integrate easily with open and extensible REST and
Java APIs, and automatically synchronize your organization for efficient user management.

Engaging Applications
Users can design rich interfaces compatible with every device, deploy the processes on a powerful, robust
execution engine, and perform user tasks with Bonita BPM web and mobile portal.

Bottom Line
Bonitasoft BPM is easy to use and well suited for workflow applications, meaning that users can start developing
in no time. The vendor’s BPM platform combines process improvement techniques with business process
automation technology that works for businesses in nearly any industry. While Bonitasoft does not currently offer
its own cloud-hosted offering for its platform, the provider’s implementations are typically quicker than those of
more complex iBPMS offerings. Additionally, the Bonita platform comes with connectors and default building
blocks that can help to deliver working applications.

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BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

BP Logix
BP Logix offers Process Director, a complete BPM solution with workflow 410 S. Melrose Dr
software, case management software, and business process automation
Vista, CA
software capabilities. These features enable both IT and business users to
create robust business process management and workflow solutions to address United States
various business challenges. BP Logix’s Process Director is a powerful BPM low- +1 (760) 643-4121
code platform offering an excellent HTML UI and reporting tools on every major www.bplogix.com
mobile or desktop platform. The provider offers Process Director as its iBPMS
platform, which features no-code process definition and smart forms creation
that runs on top of an integrated business rule engine.

Key Features
Workflow Automation
Process Director BPM software contains powerful workflow software tools designed to automate workflow
processes within your organization that are dedicated to continuously evaluating and improving them over time.

Rapid Application Development

With Rapid App Development, businesses can respond to the fast-paced, always changing needs of the
marketplace. BPM with rapid application development is more usable and addresses business issues that are
more relevant to users.

Process Timeline
Users are provided with a patented business process automation solution for creating easily modifiable, highly
parallel, and time-aware business processes to help organizations with their Business Process Improvement
(BPI).

Bottom Line
BP Logix’s software solution is best suited for organizations in highly regulated industries such as healthcare,
government, and finances. Process Director allows users to manage audits, track, and report changes made to
auditable forms. The solution is also designed for a no-code approach to building process-centric applications,
using a web browser editor for form design. Additionally, users can also place checks at every point in their
processes to ensure that they stay in compliance with any industry regulations. Finrock Growth Partners recently
acquired BP Logix for an undisclosed amount.

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BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Camunda, Inc
Camunda is an open-source software company providing process automation 77 4th Ave
with a developer-friendly approach that is standards-based, highly scalable,
Waltham, MA
and collaborative for business and IT. The vendor offers visibility into business
operations and improves system resilience. A community of thousands of users United States
across companies such as Allianz, ING, and Vodafone design, automate and +1 (415) 513-0111
improve mission-critical business processes end-to-end with Camunda. The www.camunda.com
provider’s workflow and decision automation tools enable Camunda to build
software applications more flexibly, collaboratively, and efficiently, gaining the
business agility, visibility, and scale needed to drive digital transformation.

Key Features
Support Across the Process Automation Lifecycle
Camunda brings together business and technical users to collaboratively create BPMN process diagrams. The
workflow and decision automation tools allow users to design, configure, implement and automate processes
and DMN decision tables while unlocking continuous improvements through analyzing Camunda and third-party
processes.

Scalable and Transparent

Camunda’s highly scalable software is designed to automate high volume and complex processes with the
transparency needed to troubleshoot and manage process events.

Open Architecture and Orchestration

Camunda uses a developer-friendly, open-source, and standards-based approach that enables highly efficient
and cost-effective process and decision automation without ‘vendor lock-in.’ Camunda also provides a flexible
and scalable platform to choreograph processes across different technologies, systems, infrastructures, and
endpoints

Bottom Line
Built for developers using a standards-based approach, Camunda process automation software is open-source,
highly scalable, and designed to enable business and IT teams to collaborate on process automation. The provider’s
workflow and decision automation tools enable teams to build software applications more flexibly, collaboratively,
and efficiently, gaining the business agility, visibility, and scale needed to drive digital transformation. Recently,
Camunda also opened its process automation platform to new developer communities.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 16
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Creatio
Creatio provides Customer Relationship Management (CRM) and Business 280 Summer St
Process Management solutions for many industries. Studio Creatio, their BPM
Boston, MA
offering, is an intelligent low-code platform that enables businesses from
various industries, as well as system integrators and software developers, to United States
manage business processes of any complexity and quickly build applications +1 (617) 765-7997
for their specific business needs. Studio Creatio offers the unique synergy of www.creatio.com
business processes management and case management technologies that
provide organizations with powerful tools to efficiently manage and optimize
business processes.

Key Features
Process Designer
Users are able to automate structured processes through Creatio. Model the process flows by using preconfigured
elements to create activities, work with pages, process data, and invoke external services.

BPM Engine
Improves operational efficiency by providing teams with tools that guide users through the most effective actions
to accelerate results and attain desired business outcomes faster. The BPM engine allows for the execution of
multiple processes simultaneously with the same level of system performance.

Process Library
Users can employ out-of-the-box processes based on industry best practices, as well as off-the-shelf business
processes templates on the marketplace to jump start using the system. Additionally, users can change and
update the templates to meet their business needs.

Bottom Line
Creatio offers an intelligent low-code BPM platform, deployable in the cloud or on-premise, which enables
organizations to effectively manage processes and easily build custom applications. Empowering organizations
with intelligent BPM tools, Studio Creatio is designed to help companies accelerate their time-to-strategy execution.
Buyers should note that the platform’s documentation and tutorials could be improved. However, configuring
workflows, screens, and rules for using the platform is relatively straightforward.

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BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

FlowForma
FlowForma offers no-code workflow automation tools that provide business East Point Business Park
experts with low entry costs and rapid process development. An award-winning
Dublin
Microsoft Office 365® app, FlowForma® Process Automation, is revolutionizing
the traditional BPM space, enabling business users and Heads of Departments Ireland
to quickly implement HR onboarding processes, new product development, and +353 (0)1 5369 650
clinical trials as well as many others, increasing organizational efficiency and www.flowforma.com
productivity.

Key Features
100% No Code Process Automation
FlowForma Process Automation requires no coding experience. Instead, it provides process owners with all the
tools to create and implement processes themselves with little help needed from IT.

Unrivalled Time to Value

An intuitive user-interface and no-code required guarantee means business users rapidly automate their
processes. The provider’s SureStart program can even accelerate your time to value, with projects live in days/
weeks.

Transparency
FlowForma Process Automation provides access through SharePoint security. All process steps are assigned
to specific resources, and the workflow record is stamped with their unique credentials when the steps are
completed.

Bottom Line
FlowForma Process Automation empowers business managers to take control of their business processes and
configure them in alliance with the business need. An intuitive and agile tool, FlowForma Process Automation
enables users to build and adapt processes with an application trusted by IT. The provider was recognized for its
Process Automation tool in BPM.com’s December 2019 First Impression Report. Additionally, FlowForma recently
released new features tailored to the construction sector to assist with ‘paper to data’ transformation.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 18
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Genpact
Genpact provides BPM software solutions to organizations worldwide. Cora, 1155 Avenue of the Americas
the provider’s Intelligent Business Process Management Suite (iBPMS), enables
New York, NY
rapid build and change of high availability, mobile-enabled workflow applications
that deliver significant digital business change. The solution combines the United States
products acquired with RAGE Frameworks, PNMsoft, TandemSeven, and +1 (212) 896-6600
technologies developed in Genpact’s own analytics and artificial intelligence www.genpact.com
practices. Additionally, Cora allows business users and process developers to
access a simple, intuitive system within a single interface.

Key Features
Workflow Management
Cora’s App Studio workflow management software enables process modelers and developers (similar to low-
code) to quickly build and collaborate on business process applications on a visual canvas. Cora workflow
management also software integrates with MS SQL Server Reporting Services, enabling managers to analyze
performance and determine trends for KPIs and SLAs.

Low-Code App Development

Cora’s UX Studio includes a form editor in a 100 percent web development environment, enabling power users
and developers to create forms that revolutionize the end-user experience rapidly.

Smart Analytics
For high visibility and real-time analytics, Cora includes Smart Analytics, which enables process owners and
managers to create dashboards relating to KPI. Corrective actions can be focused on efficiently.

Bottom Line
Genpact provides core BPM and dynamic workflow capabilities for Genpact digital solutions and assets. Genpact’s
industry experience enhances PNMsoft offerings with a combination of broad technology capabilities with
global service offerings, as well as optional advanced technologies such as NLP (Natural Language Processing),
Machine Intelligence, and Advanced Visualization. Genpact has also recently strengthened its machine learning,
advanced analytics, and multichannel experience capabilities through acquisitions during the past year. In early
2021, Genpact acquired the data analytics firm, Enquero for an undisclosed amount.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 19
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

iGrafx
The iGrafx Strategic Transformation Platform enables transformation by 7585 SW Mohawk St.
connecting strategy to execution while mitigating risk, ensuring compliance,
Tualatin, OR
and providing a framework for governance, resiliency, business continuity, and
continuous improvement. The solution is a cloud-based platform that enables United States
businesses to meet today’s increasing challenges by executing a strategic vision, +1 (503) 404-6050
optimizing the customer experience, operationalizing Governance, Risk, and www.igrafx.com
Compliance (GRC), and delivering holistic Quality Management (QMS). iGrafx’s
Strategic Transformation Platform allows users to capture, model, optimize,
audit, execute, and monitor processes.

Key Features
Optimization & Quality Management
Executes and continuously optimizes the operations of the enterprise by identifying process dependencies,
owners, and gaps in documentation. Additionally, it offers an Integrated Management System to demonstrate
and certify quality and compliance to auditors (e.g., QMS, ISO certification, etc.)

Business Architecture & Performance Management

Ensures that enterprises comply with regulatory requirements such as SOX, GDPR, FDA validation, or other
industry specific regulations. It also monitors the health of operations by collecting metrics through KPIs
pinpointed within key processes and visualized via dashboards and reports.

Digital Transformation
Identifies critical processes to automate while mitigating risks, ensuring compliance, and providing a framework
for governance and continuous business improvement to deliver promised ROI effectively.

Bottom Line
iGrafx provides a comprehensive Strategic Transformation Platform, supporting robotic process automation,
workflow automation, customer journey, governance, risk, and compliance, as well as Software as a Service
(SaaS) and private cloud deployment. iGrafx also assists users with transforming processes into a portfolio of
essential assets. Additionally, the solution offers scalability, and is a good fit for larger enterprises because of this.
G2 Crowd recently positioned iGrafx as a Leader for Business Process Management.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 20
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

KiSSFLOW
Kissflow, from OrangeScape, is a cloud-based BPM solution suitable for 800 West El Camino Real
businesses of all sizes. The software automates business processes and
Mountain View, CA
monitors performance. Additionally, Kissflow helps initiate process requests,
view items that require user actions, and approve pending tasks. The system United States
comes included with 50 pre-installed business applications, including employee +1 (650) 396-7692
onboarding, vendor payment, mileage reimbursement, and much more. Users www.kissflow.com
are able to download these applications, edit them as they see fit, or build their
own applications from scratch.

Key Features
Analytics
Monitoring process performance and KPIs is simple with Kissflow’s dynamically generated Process Reports.
With process reports, it’s easy to track bottlenecks in workflows and monitor process efficiency in real-time.

Mobility
Aside from browsers, Kissflow is available for Android and iPhone. Kissflow is also available to install on the
Chrome Browser or from the Google Apps Marketplace.

Integration
Integrate with cloud-based applications in real-time with Kissflow’s integration APIs, WebHooks, and Zapier
Endpoint. Additionally, users are able to manage processes without coding.

Bottom Line
Kissflow provides a straightforward workflow platform and helps businesses get up and running with easy
automation and cloud capabilities. The platform has been called a blank canvas approach on which users can
drop and create a variety of fields and formulas. In 2019, Kissflow launched the Kissflow Digital Workplace,
which combines project management, process automation, and team collaboration in order to facilitate business
workflows and enterprise productivity. Recently, the company launched two apps to help employees and
enterprises work remotely.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 21
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Newgen Software
Newgen Software Technologies Ltd. is a global provider of Business Process 1364 Beverly Rd
Management (BPM), Enterprise Content Management (ECM), Customer
McLean, VA
Communication Management (CCM) solutions with a footprint in over 60
countries. The Omniflow iBPS Business Process Management Suite drives United States
enterprise-wide digital transformation by connecting an organization’s resources. +1 (703) 749-2856
The platform’s advanced capabilities, such as process orchestration, case www.newgensoft.com
management, robotic process automation (RPA), mobile, and social, among
others, allow users to re-engineer processes and go digital.

Key Features
Collaborative Process Modeling
Simplify process design with a web-based, drag-and-drop process modeling tool. Provide different contextual
views of a process to various stakeholders, making it easy for them to understand, participate, and collaborate.

Robotic Process Automation

Enhance your digitization strategy by automating repetitive, mundane tasks with RPA and enable continuous
process improvement with BPM’s orchestration capabilities.

Mobile BPM Capabilities

Provide users on-the-go, secure access to critical processes and information. Our platform facilitates increased
user responsiveness and improves overall business performance by extending BPM capabilities to a mobile
environment.

Bottom Line
Newgen Software possesses multi-vertical industry expertise and has built applications on its platform for 17
different verticals, including Banking & Financial Services, Government, Insurance, Healthcare, and more. The
vendor and its partners also offer a set of pre-built application frameworks for the aforementioned industries.
Buyers should be aware that 90 percent of Newgen’s customer base is located in Asia/Pacific and EMEA, and it is
unclear how the company will be able to accelerate growth outside of those regions. Additionally, Newgen often
packages together features for convenience.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 22
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Nintex
Nintex offers IPA solutions that strip inefficiencies from a business and replaces 10800 NE 8th St
them with seamless, sophisticated processes. The easy to use, no-code platform,
Bellevue, WA
Nintex Workflow Cloud® allows users to connect with all content repositories,
systems of record, and people. Nintex offers advanced workflow, document United States
generation, forms for data collection and dissemination, integration with leading +1 (425) 324 2400
cognitive services, process mapping, monitoring, and reporting, whether on- www.nintex.com
premise or in the cloud. Nintex provides robust IPA solutions designed for the
following industries: Energy, Financial Services, Government, Health and Life
Sciences, and more.

Key Features
Manage
Visually plan, map, and manage your business processes with tools process owners and participants love to
use. Define the processes that can make the most impact on your organization. Design simple process maps
in collaboration with others in your organization. Share and get feedback from other team members to optimize
operations.

Automate
Optimize tasks with machine learning and natural language processing to elevate your business processes. Gain
full transparency into how your business processes run, how effective they are, and which can be improved.

Optimize
Optimize your business processes by leveraging the data created through your automated processes. Monitor
your processes to quickly identify and address issues. Use data visualization to pinpoint potential process
improvements. Easily update your process mapping and automation based on data-driven insights.

Bottom Line
The Nintex platform delivers a dynamic and flexible architecture offering advanced functionality to connect and
extend the solutions used by businesses today without bespoke, custom development, or massive infrastructure
investments. The provider recently received the 2020 Argon Research Innovator Award for Outstanding Technology
Innovation in Workflow and Content Automation. This marks the fifth consecutive year that Nintex has been
recognized for its industry leadership by Aragon. Additionally, in 2020 the vendor completed its acquisition of K2
Software.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 23
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

PegaSystems
Pegasystems offers a Business Process Management tool that is developed 1 Rogers St
on Java and OOP concepts. The platform allows users to quickly assemble
Cambridge, MA
an executable business application using visual tools. Pegasystems has an
extensive history of developing applications that offer support services to carry United States
out daily operations like sales, marketing, and services. The system supports +1 (617) 374-9600
case lifecycle management allowing business owners to develop a process flow www.pegasystems.com
that brings people and technology together for routine automation and improves
reliability and efficiency in unexpected events.

Key Features
Visibility Across Business Silos
As work passes from one business silo to the next, Pegasystems preserves the context of each piece of work
throughout the entire work lifecycle. This helps large organizations integrate, automate, and improve their
complex front- and back-office business operations.

Regulatory Compliance
Pega helps orchestrate complex processes, ensuring that regulatory compliance is maintained across the
enterprise. Pega apps are also self-documenting, and an audit trail of all activities is maintained with each case,
so compliance risk is minimized and required reporting is streamlined and automated.

No-Code App Development

Pega allows businesses to accelerate enterprise app development through visual tools, support for business/
IT collaboration, and continuous improvement by allowing user modifications to run apps in a controlled way.

Bottom Line
Pegasystems is ideal for tactical implementation for a particular department or business process. Pegasystems’
BPM solution is sometimes criticized for being too expensive, as it’s mainly suited for the enterprise-grade user.
However, the system packs a punch. Pega’s biggest strength is its modeling capabilities and real-time decision-
making abilities. Additionally, Pegasystems demonstrates a strong vision through its native machine learning and
integrated robotic process automation capabilities. Within the last year, the vendor also launched Process Fabric,
a business portal to coordinate user access with processes and applications.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 24
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Process Street
Process Street offers a business process management platform that provides 201 Spear St
organizations with a straightforward approach for managing repeating business
San Francisco, CA
procedures. Built for businesses to be able to develop and track their processes
with the use of super-powered checklists, Process Street provides for better United States
scaling. The platform also minimizes mistakes and allows teams to create +1 415-484-1936
simple recurring checklists, collaborate around them, and track as they’re www.process.st
completed. With advanced permissions, reporting, and automation, the Process
Street platform empowers businesses to improve day-to-day operations.

Key Features
Collaborative Workflow Management
Process Street allows users to quickly create and assign checklist workflows to their team, as well as track
activity from the dashboard and get notified when tasks are done.

Easy Integration
Users can use Process Street’s Zapier integration to connect with over 1000 apps. Additionally, users have the
ability to automatically schedule and assign workflows, and update their other apps when actions happen inside
Process Street.

Simple Interface
Process Street offers a simple, easy-to-use interface that lets users create structured documents in seconds,
plus monitor and track progress. Their intuitive keyboard shortcuts and drag-and-drop make it easy for anyone
to use.

Bottom Line
Process Street offers a standard operating procedure & checklist software for businesses. Teams can collaborate
on all processes from all devices, sharing templates privately with customers and guests or publicly with the
world. Users can collect data and automate tasks with form fields and pass data to and from other apps with
Process Street’s 600+ integrations. Additionally, Process Street enables users to create basic processes within
seconds. In early 2020, Process Street raised $12.2 million in Series A funding.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 25
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Signavio
Berlin-based Signavio GmbH is a leading provider of BPM solutions, offering 800 District Ave
an integrated software solution allowing you to model, analyze, optimize, and
Burlington, MA
execute business processes and decisions in one platform. The cloud-based
Signavio Business Transformation Suite is a smarter way to continuously United States
translate between strategy and execution. The suite comes complete with +1 (978) 320 5040
the Signavio Collaboration Hub, a central point of contact for staff to secure marketing.us@signavio.com
collaborative knowledge, connect, and communicate. Signavio offers a dynamic www.signavio.com
BPM system that helps you quickly realign your organization and bring changes
to life immediately.

Key Features
Signavio Process Manager
Provides an intuitive BPM solution for professional process modeling. Thanks to innovative web technology,
you can get started right away and include your colleagues in collaborative design. From creating current-state
documentation to targeting concepts, this is a strong choice for process modeling.

Signavio Workflow Accelerator

This tool is an easy to use workflow engine that transforms models into systems for use throughout your
entire company. Collaborative and transparent–easily invite all your employees to contribute, and leverage the
knowledge of the crowd.

Process Intelligence
Allows you to automatically mine process models from the different IT systems operating within your company.
Users can gain insights into their organization with the powerful combination of process discovery, process
analysis, and conformance checking with a customizable ETL engine.

Bottom Line
Signavio offers an intuitive BPM solution that cuts costs and enables your processes to reach peak effectiveness.
Signavio is a market leader and was the first to combine customer journey mapping with process management.
More than 1,000 companies worldwide use Signavio’s solutions. The provider recently raised $177 million in
an investment led by Apax Digital in order to accelerate Signavio’s global expansion. Additionally, Signavio was
named a top performer and technology leader in Customer Journey Mapping by the independent analyst firm,
Quadrant Knowledge Solutions.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 26
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Software AG
Software AG’s Digital Business Platform (DBP) is a business process Uhlandstr, 12
management tool that provides the control needed to improve every business
Darmstadt
process’s speed, visibility, consistency, and agility while minimizing costs and
increasing standardization. The solution combines the vendor’s webMethods Germany
BPMS product with its middleware stack and advanced analytics capabilities. +49 6151 92-0
With Software AG’s leading BPM system, you can rapidly build or change www2.softwareag.com
business practices and workflows, creating applications that are as dynamic
as your business is. The platform enables users to manage tasks and teams
more efficiently, fostering greater collaboration between stakeholders and
departments.

Key Features
Process Automation
Users have the ability to streamline and automate processes to increase productivity, improve accountability,
and reduce errors during the management of day-to-day operations.

Document Management
Upload, manage, and share process-relevant documents, control access permissions, and integrate them to other document
management systems.

Content Management
Allows users to reuse any type of unstructured content that’s aligned with their processes in order to facilitate
the creation of apps.

Bottom Line
Software AG’s Digital Business Platform enables users to improve process speed, gain greater visibility, achieve
higher consistency, and enjoy greater agility while also driving down costs and improving standardization. For less
complex, process-centric applications, the provider offers a range of line-of-business, citizen-developer-oriented,
low-code/no-code tools that deliver pre-built connectors into the features of the full Software AG DBP. Additionally,
the platform is available on-prem and as a cloud-enabled offering. Software AG also launched a cloud platform for
its process mining tool called ARIS Process Mining SaaS in 2020.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 27
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

TIBCO
TIBCO offers a flexible, all-in-one platform offering full visibility, resource 3307 Hillview Ave
management so businesses are in full control of their operations. TIBCO is able
Palo Alto, CA
to react to business events in real-time, meeting all process needs. The platform
offers Intelligent Work and Resource Management dashboards that allow users United States
to work with process details for greater business insight. Of the many tools that +1 (650) 846-1000
TIBCO offers, ‘Decisions’ can be used for capturing and modeling decision making www.tibco.com
logic. Nimbus is another tool that can be used for process documentation.

Key Features
Flexible / Independent Organizational Models
TIBCO’s ActiveMatrix BPM organizational models visually define the changing relationships between departments,
people, partners, systems, roles, virtual teams, and geographies to determine how work is routed and distributed
across the digital business ecosystem.

Flexible UI and API

Believing that processes should conform to business requirements and not to BPM capabilities, ActiveMatrix
BPM UI options range from out of the box clients to a completely customizable UI application.

Integration
TIBCO’s solution automates and integrates with all of the components that make up a digital infrastructure. This
includes newer features, such as machine learning, artificial intelligence, and robotic process automation.

Bottom Line
TIBCO’s numerous third party integrations and flexible quote based pricing scheme are sure to turn some heads.
The platform also offers augmented intelligence for all users and boasts a record uptime reputation, leading
to smarter decision making. TIBCO also offers the Intelligent Work and Resource Management tool, which
allows users to see overall progress all at once. TIBCO’s solution also has strong middleware capabilities for
traditional application development teams. Recently, TIBCO closed its acquisition of IBI, as well as its acquisition
of Information Builders.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 28
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

TrackVia
TrackVia is a user-friendly offering that’s often viewed as an alternative to many 1675 Larimer St
traditional BPM platforms. As a low-code platform, users can quickly assemble
Denver, CO
their applications to match their unique business processes without extensive IT
assistance or coding knowledge. TrackVia provides real-time reports, interactive United States
charts, intelligent charts, intelligent automation, and user permissions. The +1 (800) 673-3302
platform is ideal for manufacturing companies and looks to help these www.trackvia.com
companies reduce manufacturing defects, manage CAPA processes, react to
indicators of defects, and fix quality-related issues before they occur.

Key Features
Low-Code Development
TrackVia’s low-code development platform makes it easy for users to create powerful work management
applications with absolutely no knowledge of coding.

Custom Processes
With TrackVia, businesses can rapidly deploy fully configurable workflow applications to track and manage
critical processes with full control and visibility.

Streamline Critical and Custom Processes

An integrated web and mobile solution, TrackVia centralizes all workflow data in one place, providing real-time
visibility whether data is collected in the office or out in the field.

Bottom Line
TrackVia is mainly recommended for individual entrepreneurs, small businesses, or individual departments of a
large enterprise. For businesses looking for a way to organize and streamline business processes without the
hassle of using IT teams for small tasks, TrackVia may be a good option. Within the past year, TrackVia earned
verified HIPPAA compliance and also announced a major growth investment from Primus Capital.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 29
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

WorkflowGen
WorkflowGen is a Canadian company that offers business process management 1250 Rene-Levesque
solutions for organizations of all sizes. The software can be deployed through
Montreal, QC
the cloud or on-premises. This BPM solution provides a form designer allowing
users to build their own customized web forms. The form builder uses HTML Canada
and Java, cutting out the need for additional software or plug-ins. Suppose +1 (877) 650-6015
your business is looking to go mobile. In that case, WorkflowGen offers mobile www.workflowgen.com
applications for both iOS and Android with support provided through an online
forum and direct support provided with a small fee. WorkflowGen also provides
a free version of their software that can also be purchased with a monthly
subscription.

Key Features
No Programming Web Form Design
WorkflowGen includes a built-in web form designer that lets non-developers create professional-looking web
forms easily. The form designer is based on HTML and JavaScript technologies and requires no plug-ins or
additional software.

Workflow Portal
In a single web view, process participants can launch new requests and monitor the status of their workflows
in real-time. Based on the WorkflowGen configuration, Single Sign-On allows for automatic and seamless
authentication.

Manage Global Lists

Global list management provides authorized users with the ability to easily create and manage lists of data via
the WorkflowGen web administration module for use in different process forms.

Bottom Line
WorkflowGen supports Single Sign-On and automatic authentication, customized workflow portals, real-time
monitoring, and access to critical statistics and graphical reports. If you’re working in high regulation industries
such as healthcare and finance, WorkflowGen should definitely be considered as it complies with HIPAA, ISO
17799, and Sarbane Oxley. WorkflowGen’s solution is reportedly easy to use, develop, and deploy, allowing users
to create workflows without much programming.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 30
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

Zoho
Zoho Creator is an online application builder designed to help organizations 4141 Hacienda Dr
better manage their business processes. Using an intuitive drag-and-drop
Pleasanton, CA
interface, users can develop their own custom applications without the hassle
of coding. Zoho Creator offers a massive array of tools in addition to a feature- United States
rich development platform. The platform falls in line with the highest security +1 (877) 834-4428
standards, keeping data safe and providing regular updates and backups. The www.zoho.com
platform gives users all Zoho features regardless of which package is purchased.

Key Features
Simple Data Integration
Zoho Creator has pre-built integrations with other Zoho products. It also offers you the flexibility to create custom
integrations with numerous third-party vendors like Twilio, PayPal, and Zapier.

Automation
Allows users to add logic to business applications. Zoho’s scripting language, Deluge, helps users design and
automate workflows with a minimal amount of coding.

Mobility
Users can access and update data anywhere with Zoho Creator’s native iOS and Android applications. With this,
users can instantly capture signatures, scan bar codes, and get location details using mobile devices.

Bottom Line
Zoho Creator lets users create and deploy their databases right away without the need to worry about too many
technicalities. Database complexities associated with tables, modifications, and maintenance are stripped away
with Zoho Creator, giving users a flexible and easy to use platform. In the past year, Zoho launched the next
generation of Office Suite, as well as Catalyst, to assist developers with creating and running microservices and
applications. The provider’s business operating system, Zoho One, was also recently expanded with the addition
of a new business workflow management application.

© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 31
BUSINESS PROCESS MANAGEMENT BUYER’S GUIDE

ABOUT
SOLUTIONS REVIEW
Solutions Review is a collection of technology news sites that aggregates, curates, and creates the best
content within leading technology categories. Solutions Review’s mission is to connect buyers of enterprise
technology with the best solution sellers.

Over the past four years, Solutions Review has launched ten technology buyer’s guide sites in categories
ranging from cybersecurity to wireless 802.11, as well as mobility management, business intelligence and
data analytics, data integration, and cloud platforms.

Information for this report was gathered via a meta-analysis of available online materials and reports,
conversations with vendor representatives, and examinations of product demonstrations and free trials.
Solutions Review does not endorse any vendor, product or service depicted in this publication and does not
advise technology users to base their vendor selection entirely on this research. Solutions Review disclaims
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© 2021 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 32