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Symantec Netbackup™ Services: Maximize Returns From Your Technology Investment

Symantec NetBackup simplifies the protection of your information driven enterprise. The 4,000 men and women of Symantec Services can help you get the most from your investment. Specific service offerings include: Upgrade to NetBackup 7.0--reviews your existing infrastructure.

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31 views4 pages

Symantec Netbackup™ Services: Maximize Returns From Your Technology Investment

Symantec NetBackup simplifies the protection of your information driven enterprise. The 4,000 men and women of Symantec Services can help you get the most from your investment. Specific service offerings include: Upgrade to NetBackup 7.0--reviews your existing infrastructure.

Uploaded by

lfcteh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Data Sheet Symantec Global Services

Symantec NetBackup Services


Maximize returns from your technology investment

Do you plan to use your own staff to handle deployment, configuration and ongoing administration? Would you like expert assistance with integration, optimization, and change management? Would you like Symantec experts to join your staff to help with daily operations and knowledge transfer? Would you like to out-task this area to Symantec under a customized Service Level Agreement?

Rapid data growth, shrinking backup windows, data security, remote office data protectionthese are just a few of the many challenges todays backup and recovery specialists must address. Symantec NetBackup simplifies the protection of your information driven enterprise by automating advanced technologies and standardizing operations across applications, platforms, and virtual environments. But to get the most from your investment in NetBackup, youll want to deploy quickly, integrate effectively with your existing operations, and operate your environment with maximum efficiency and minimum risk. The 4,000 men and women of Symantec Services can help. Nobody knows NetBackup better.

Symantec Consulting Services Symantecs highly skilled consultants leverage best practices from thousands of engagements to accelerate rollouts, minimize deployment risk, and help customers achieve high levels of operational efficiency. Our specialists work closely with your team to understand your operational models as well as your technology environment. In addition to designing and deploying highly reliable NetBackup environments, we can help you optimize processes, manage change, integrate with management systems, and customize reporting for your unique needs. Specific service offerings include: Upgrade to NetBackup 7.0reviews your existing infrastructure to identify and implement the required changes, allowing you to leverage NetBackup 7 functionality immediately. Assessmentdetermines the optimal blend of NetBackup technologies Implementationincludes design, deployment, testing, and operational handover Migrationconverts existing backup and recovery solutions to NetBackup

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Confidence in a connected world.

Data Sheet Symantec Global Services

Symantec NetBackup Services


Symantec Consulting Services - continued Data Protection Strategic Assessmentassesses your current environment to provide recommendations for improved data protection by automating advanced technologies and standardizing operations across applications, platforms, and virtual environments Data Protection Strategic Upgradeimplements new NetBackup functionality to improve data protection by automating advanced technologies and standardizing operations across applications, platforms, and virtual environments Deduplication Initiation Serviceassesses your existing environment, and deploys the recommended deduplication architecture in a sub-set of your environment Data Protection Standardization Servicestandardizes technologies, processes, policies, and interfaces to reduce the complexity and associated costs of managing multivendor, heterogeneous data protection environments Data Protection Architecture and Strategy Serviceanalyzes and resolves your strategic and tactical data protection issues, providing a strategic plan and best practices to implement a complete data protection solution Application Backup and Recoveryoptimizes NetBackup to protect databases and applications sold by a wide range of vendors including Oracle, IBM, SAP, and Microsoft Remote Office Data Protectionoptimizes NetBackup to protect remote office data while maximizing security, bandwidth efficiency, and storage utilization Snapshot Integrationintegrates NetBackup with snapshot technologies from Symantec, EMC, Hitachi, Sun, and other vendors to enable off-host processing Health Checkidentifies issues, recommends improvements, and fine-tunes existing NetBackup implementations Reconfiguration and Redesignreconfigures NetBackup when environments change due to infrastructure replacement, consolidation, or relocation Assessment, Implementation and Upgrade services can be delivered remotely for environments with a single master server and up to four media servers.

DHL, a major express shipping company, regularly engages Symantec Services for consulting and technical support. Select results include a reduction in backup failure rates from an average of 20 percent to less than 1 percent, more than 99.9 percent availability for business-critical applications, and clustering that is saving hundreds of thousands of dollars through cost avoidance.

Symantec Residency and Managed Services When resources are limited, assistance from a qualified third party for an extended period of time enables you to focus existing staff on projects that drive strategic advantage. Symantec Residency Services are ideal for organizations that want to fill key project roles with specialized skills that are difficult to maintain in-house. Our trained experts can augment the capabilities of your staff at a variety of levels: Executive Residencyprovides seasoned leadership to manage major NetBackup initiatives, guide operations, or fill critical personnel gaps at the level of a CTO, CIO, or Head of Operations

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Confidence in a connected world.

Data Sheet Symantec Global Services

Symantec NetBackup Services


Symantec Residency and Managed Services - continued Specialist Residencydelivers specialized NetBackup expertise to define strategy, supervise teams, or manage projects such as disaster recovery planning Technical Residencyleverages advanced NetBackup skills to administer, maintain, monitor, and troubleshoot complex backup, recovery, and data replication solutions and processes Symantec Managed Backup Services provide comprehensive 24x7 management of your backup and recovery operations under strict SLAs, allowing you to focus on core business priorities while retaining ownership of your backup technology. Meet internal and regulatory requirements at manageable costs with Symantec's leading data protection technologies.

Symantec Education Services According to a recent IDC study1, well-trained teams are able to complete backup jobs without failure 60% more often than teams with little or no training. Symantec Education Services helps customers learn to use advanced NetBackup features and avoid common pitfalls through technical training and best practices education. Courses are available through a range of flexible delivery models including classroom (a Symantec classroom or your site), live online, and self-paced training. Specific offerings include:
Education Services Length
Symantec NetBackup 7.0 for UNIX, Windows or Linux: 5 days Administration Upgrading to Symantec NetBackup 7.0 for UNIX and Windows 2 days Symantec NetBackup 6.5 for Solaris, Windows or HP-UX: 5 days Administration Symantec NetBackup 6.5 for Oracle for Solaris 5 days Symantec NetBackup 6.x Troubleshooting Techniques for 3 days Solaris or Windows Symantec NetBackup 6.x Bare Metal Restore 3 days Symantec NetBackup PureDisk 6.6 Administration 3 days Symantec NetBackup 6.5 Vault 2 days Symantec eLibrary one-year subscription

"[Symantec Consulting Services] came in and simplified the backup architecture we have in place, saving us licensing costs... We have a Symantec backup expert on staff giving our team a valuable knowledge transfer. " G V Gopalakrishnan EVP for IT, HDFC Bank

With training and product usage experience, staff can become certified on NetBackup through the Symantec Certification Program.

Achieve success with the right support plan Most organizations now depend on IT to run core business operations. Reduce exposure to IT risk by keeping NetBackup fully functional and up-to-date. Choose the plan that best matches your needs for rapid access to technical expertise: Business Critical Servicespersonalized, proactive support coordinated by a single point of contact and featuring Symantecs highest level of response

1. Cushing Anderson, Information Security and Availability: The Impact of Training on IT Organizational Performance

(Framingham, MA: International Data Corporation. White Paper #206922. June, 2007)

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Confidence in a connected world.

Data Sheet Symantec Global Services

Symantec NetBackup Services


Essential SupportSymantecs most purchased offering includes 24x7 access to technical experts and faster response times than Basic Maintenance. Essential Support is the recommended minimum for Symantec products Basic Maintenanceincludes product upgrades and support during business hours only Taking a solution approach Symantec Services can help you find the right combination of services for your unique requirements. In addition to providing comprehensive offerings for NetBackup, we offer holistic solutions for Data Protection, Storage Management, Disaster Recovery, and more. About Symantec Services Symantec Services offers deep technical knowledge and expert resources for securing and managing the worlds information. With a staff of 4,000 professionals and an extensive partner network, Symantec Services helps customers address information security, availability, storage, and compliance challenges at the endpoint and in complex, multivendor data center environments. Our best practices are based on decades of technology leadership and thousands of engagements with companies of all sizes, including 95 percent of the Fortune 500. Count on Symantec Services to help you address your toughest IT challenges so you can operate with confidence in todays connected world. Visit Our Web Site http://www.symantec.com/services Contact Us Today Call toll-free 1 (877) 870-5700 For specific country offices and contact numbers, please visit our website. About Symantec Symantec is a global leader in providing security, storage, and systems management solutions to help businesses and consumers secure and manage their information. Headquartered in Mountain View, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com. Symantec World Headquarters 350 Ellis St. Mountain View, CA 94043 USA +1 (650) 527 8000 1 (800) 721 3934 www.symantec.com
Copyright 2009 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and other countries. IBM is a registered trademark of IBM Corporation. Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Sun is a trademark or registered trademark of Sun Microsystems, Inc. in the United States and other countries. Other names may be trademarks of their respective companies. Printed in the U.S.A. 12/09 13524651-5

"If our system should ever go down, the loss to our business would be tremendous. We depend on Symantec Support Services to keep us up and running. And Symantec has delivered. " Mr. He DanTao Chief Information Officer Suning Appliance

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Confidence in a connected world.

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