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Module 8 DEPARTMENTS IN HOTEL INDUSTRY

The document outlines the main departments in a hotel or resort, which include the front office, housekeeping, food and beverage, kitchen, sales and marketing, engineering and maintenance, security, human resources, purchase, and information technology departments. It describes the key responsibilities of each department, such as guest registration and check-out for the front office, cleanliness for housekeeping, food preparation for the kitchen, and security for guests and property for the security department. These departments work together in a coordinated manner to ensure the smooth daily operations of the hotel.

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Carylle Manuel
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216 views3 pages

Module 8 DEPARTMENTS IN HOTEL INDUSTRY

The document outlines the main departments in a hotel or resort, which include the front office, housekeeping, food and beverage, kitchen, sales and marketing, engineering and maintenance, security, human resources, purchase, and information technology departments. It describes the key responsibilities of each department, such as guest registration and check-out for the front office, cleanliness for housekeeping, food preparation for the kitchen, and security for guests and property for the security department. These departments work together in a coordinated manner to ensure the smooth daily operations of the hotel.

Uploaded by

Carylle Manuel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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MODULE 8

DEPARTMENTS IN HOTEL INDUSTRY

The Main Departments in a Hotel or Resort


As an outsider when you look at a hotel, the operation appears to be pretty simple, selling of rooms and
food and beverage services etc. But, actually, the hotel is a highly complex operation where several
departments function, coordinate and interact for a smooth day to day operations.

In order to run the Hotel as a functional unit, there are several departments in a hotel which work and
coordinate together and the major departments of the hotel are:

1. Front Office Department:


This department performs various functions like reservation, reception, registration, room assignment,
and settlement of bills of a resident guest and the front office department is considered as the nerve
centre of a hotel.

The front-office staff welcome the guests, carry their luggage, and help them register, give them their
room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally
check them out. In fact, the only direct contact most guests have with hotel employees, other than in the
restaurants, is with members of the front-office staff.

2. Housekeeping Department:
The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic upkeep of
rooms, public areas, back areas, and surroundings in a hotel and for the immaculate care and upkeep of
all guest rooms and public spaces at all times.

The staff members who excel in the Housekeeping Departments have an eye for detail and a
commitment to the training, development and motivation of a diverse group of talented employees. It is
the service and cleanliness that really make an impact on our guests and determine whether they will
return and also recommend the hotel to others.

3. Food and Beverage Service Department:


This department looks after the service of food and drinks to guests. The Food which is made in the
Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises. Some
examples of the food and beverage outlets are Restaurants, Bars, Hotels, Airlines, Cruise Ships, Trains,
Companies, Schools, Colleges, Hospitals, Prisons, and Takeaway etc.

4. Kitchen or Food Production Department:


All the food and beverages that are served to the hotel guest is prepared in the kitchen. Culinary
preparation, as an art and science in the modern kitchen, required more than just a knowledge of food
being prepared and the methods of preparation.
It is through a knowledge of basic skills, terminology, and rules of the kitchen that a final goal,
preparation and service of quality is achieved in the hotel kitchen.

5. SALES AND MARKETING DIVISION

⮚ Sales and marketing responsibilities are typically divided into four functions:

⮚ Sales, convention services, advertising, and public relations.

⮚ The primary goal of the division is to promote the sale of hotel product and services.

⮚ Sales and marketing staffs need to coordinate their efforts with the front office and other hotel
divisions to effectively assess and communicate guest needs.

6. ENGINEERING AND MAINTENANCE DEPARTMENT


● A hotel’s engineering and maintenance division is responsible for maintaining the property’s
structure and grounds, as well as its electrical and mechanical equipment.
● This division may also be charged with swimming pool sanitations, parking lot cleanliness and
fountain operations.
● The engineering department is responsible for repairing and maintaining the plant and
machinery, water treatment and distribution, boilers and water heating, sewage
treatment, external and common area lighting, fountains and water features etc. Also, it
looks after the maintenance of all the equipment, furniture and fixture installed in a
hotel.
● Accounts and Credits Department: This department maintains all the financial transactions.
Accounting departments typically handle a variety of important tasks. Such tasks often include
invoicing customers, accounts receivable monitoring and collections, account reconciliations,
payables processing, consolidation of multiple entities under common ownership, budgeting,
periodic financial reporting as well as financial analysis.
● Also common are setting up adequate internal controls for all business processes (to prevent
theft/misappropriation of assets), handling external audits and dealing with banks in order to
obtain financing. Taxes are sometimes handled by accounting departments in house, but this
work is often contracted to outside tax accountants.

7. Security Department:
● The security department of a hotel is responsible for the overall security of the hotel building,
in-house guests, visitors, day users, and employees of the hotel, and also their belongings.

8. HUMAN RESOURCES DIVISION


● Human Resource department is responsible for the acquisition, utilisation, training, and
development of the human resources of the hotel.
● The role of the HR department also has to do with the administration of an impartial and
internal justice system which will promote transparency and openness in organisational
communication. The Human resources department also serves as a progressive voice in a
common system and strives to ensure competitiveness in the conditions of service for staff.
● Purchase Department: The purchase department is responsible for procuring the inventories of
all the departments of a hotel.
● Information Technology (IT) / Systems the Information Technology department is responsible for
the day-to-day support of all IT systems, business systems, office systems, computer networks,
and telephony systems throughout the hotel/resort.
● Additionally responsible for Information Technology issues, products, and services at the
property. Provides user training and support of all property/site systems, network
enhancements, hardware and software support etc.

9. Purchase Department:
● The purchase department is responsible for procuring the inventories of all the departments of a
hotel.

10. Information Technology (IT) / Systems


● The Information Technology department is responsible for the day-to-day support of all IT
systems, business systems, office systems, computer networks, and telephony systems
throughout the hotel/resort.
● Additionally responsible for Information Technology issues, products, and services at the
property. Provides user training and support of all property/site systems, network
enhancements, hardware and software support etc.

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