Here's what you need to know

Welcome!
As one of Hippo’s co-founders, this is where I say “welcome to Hippo!”
But I know that in a way, you’re actually welcoming us. You chose us
to care for the place where you live -- it’s the place you make amazing
memories, but it’s also the place where you store all your stuff.

We know that “home” means a combination of those things, and so

much more, and that’s reflected in the way we’ve built your new policy.
You probably hope you’ll never need us, but I want you to know we’re
always ready to help if you do, just a phone call or a click away.

To get started with managing your coverage, head to myHippo.com,

sign in (or sign up, if you haven’t already) using the email address
you used in your application, and click “Home”. That’s where you can
manage your policy, change your personal information, and more. If
talking on the phone is more your speed, or if you need to make a claim,
call us at 1-800-886-0318.

We’re honored that you chose Hippo. From me, and from the whole
team here at Hippo, thanks for trusting us with your home. We’ve got
you covered.

Assaf Wand, Co-founder, Hippo

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 About Your
Homeowners Policy
Ah, time to sit down, relax, and enjoy the sweet pleasure of going over
your Homeowners insurance policy.

Kidding! We know that’s not something anyone has ever said or wanted to
do (except for us… but we’re insurance nerds!) Even so, understanding your
policy is a worthwhile exercise and one we feel should be easy, which is why
we’ve prepared the following summary for you.

Please note this is not a policy contract, declaration page, or coverage

document of any kind. For those materials, take a look in your email as
we’ve likely sent these to you electronically.

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THE BASICS

Dwelling The cost of rebuilding your home in case of

rebuilding cost damage, plus extra protection in case the cost of
(with Home rebuilding your home, following damage, is higher
Coverage than expected (this may occur, for example, when

ABOUT YOUR HOMEOWNERS POLICY

Booster) the price of local labor or materials rise, due to
inflation or catastrophic events).

Other structure Covers smaller structures on your property which

protection are not attached to the main building (e.g. tool
sheds, gazebos, detached garages).

Personal The depreciated value (also known as actual cash

property value) or replacement cost (depending on your
plan) of all the items you own.

Loss of use Costs incurred if your property becomes

uninhabitable for a time, due to a covered loss
(e.g. hotel bills).

Personal Physical injury caused to someone on your

liability, property, and possibly even non-physical injury,
including occurring on or off your property. For example, if
personal injury you’re found liable for unintentionally damaging
someone’s reputation through written or verbal
defamation, through social media.

Medical Medical costs arising from physical injuries

Payments to sustained by your guests on the residence
others premises.

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 A couple of side notes:

• Like most home insurance policies, your Hippo policy does not cover
damage caused by earthquakes or flood. We do, however, offer
separate earthquake coverage. Just give us a call or sign into your
account to learn more.

• The upkeep of your home continues to be your responsibility. This

includes repairing roof leaks or cleaning your chimney flue so it doesn’t
catch fire. Your Hippo policy does not cover issues arising from poor
maintenance or general wear and tear, like rotted deck railings.

UNDERSTANDING YOUR POLICY

A critical function of your insurance policy is to clearly lay out your

rights and responsibilities, as well as those of your insurance provider.
As you can imagine, this involves a lot of carefully crafted, specialized
language, and a very specific format.

Your policy in its entirety consists of three or four parts: a Declarations

Page, your policy contract, and any additional coverages you’ve
purchased. Let’s go over the basic layout of your policy.

Note: Copies of these documents were delivered to you by email.

You can also read them anytime by logging into your account at
myhippo.com.

Your Declarations Page

Your declarations page is a summary of the coverage limits of your policy.

It contains an overview of the most important information about your
home insurance.

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Your Policy Contract

Every policy contract consists of four sections:

1. Definitions – important terms to know when reading your policy

2. Insuring Agreement – description of coverages

ABOUT YOUR HOMEOWNERS POLICY

3. Exclusions – descriptions of what is NOT covered

4. Conditions – information about your responsibilities to maintain your

coverage, and what to do in the event of a loss.

Your insuring agreement is broken into two major sections: Property

(Section I) and Liability (Section II).

Your Property coverage includes coverage for your home (dwelling),

any appurtenant (secondary) structures (for example, sheds, detached
garages, etc.) and your personal property (i.e., your stuff). Your personal
property is covered regardless of where it is in the world. For more
details and limitations, see the section titled “Coverage C – Personal
Property” in your full policy document.

Some coverages are limited. For example, certain very valuable

personal property items, like firearms, fine art, jewelry, and electronics,
have separate limits on the amount of coverage we provide for each
item. But, if needed, it’s easy to purchase additional coverage.

Your Liability coverage protects you in the event that you or a family
member are held legally responsible for a guest’s accidental injury
on your property or for damage to someone else’s property. It also
protects you in the event you’re found responsible for unintended
damage to someone’s reputation. You may have coverage even when
incidents occur away from your home.

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 Additional Coverages Included in your Policy

Your policy includes additional coverages, and below are a few of

the most notable ones. Some of these items have specifications and
limitations, so make sure to check out the “Additional Coverages”
section in your full policy document for details, and to see the full list of
additional coverages.

Ordinance or Law – Your policy contains some coverage for any

increased costs due to an ordinance or law which regulates how your
home is repaired or rebuilt.

Water Backup and Sump Discharge or Overflow –This means you may
have help in the case of a water line becoming obstructed and causing
damage to your home or property.

Equipment Breakdown Coverage – This coverage protects you

against unexpected repair or replacement costs due to an electrical,
mechanical or pressure systems breakdown of home equipment and
electronics, such as furnaces, HVAC systems, air conditioning units,
major appliances, computers and home security systems.Service Line
Coverage – This coverage protects underground service lines that
connect your home to a public utility provider (such as water and
sewer piping) against a leak, break, tear, rupture, collapse or arcing.
Excavation, repair and property damage are covered.

Additional Endorsements – Your policy may contain certain additional

documents (endorsements) that modify the coverage(s) provided under
the policy agreement. Some of these require separate purchase, while
others are state-specific, required by the laws of your state.

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DO YOU OPERATE A HOME-BASED BUSINESS?

Before anything, it’s important to understand that if you run a

business out of your home, that business and any costs or claims
arising in connection with it, are outside your homeowner’s insurance
coverage. For example, if you teach piano to students in your home,
your piano students aren’t covered in the event they’re injured. Such
damages could accrue liabilities to you or your business. However, if

ABOUT YOUR HOMEOWNERS POLICY

you occasionally work from home, your home office and equipment are
protected under your home insurance policy.

To protect your home business, you may be eligible for certain extra
coverage under your Homeowners policy and we invite you to give us
a call at 1-800-886-0318 to learn more. Otherwise you may wish to
purchase a commercial insurance policy.

WE’RE ALWAYS HERE FOR YOU!

This basic summary of your policy covers a whole lot, but not
everything. Your actual policy contract, Declaration Page and any
additional disclosures, endorsements or exclusions constitute the actual
legal terms and details of your policy. Once again, these were emailed
to you following the purchase of the policy and can also be found on
www.myhippo.com.

We hope this summary has been helpful and invite you to call us
anytime at 1-800-886-0318, or email us at hello@myhippo.com with
questions. One more time, sincere thanks for choosing Hippo! We’re
grateful for your business and excited to have you as a customer.

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 We are here for you
www.myhippo.com

Customer support:
1-800-886-0318

Claims:
For claims in CA or AZ
1-855-855-8933
For all other states
1-866-833-4567

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