Memo ‘Oe irs eect ANSiores me Stove Kruse Disc Managers, Rick Lar, Justin Kraemer, Davi Kraemer, Beth Duet Elizabeth Lancaster Date: *17292012 Re: How wehandle crest card chargebacks » 3 ‘nen you recive nofeaon of charpback fon Eatth you wil nod to poe her he requ cocerertatn ‘thn hour Wena avery lnded imein wich respond a hee charge basa Ite do nt hae fe racssary in to depute he chargeback Eeabah wil oy you tha reveral of ha charge fs rere vite Note of Charge Back Rotel erm wach yeu itech an ora Wen aves requ Exzsbeth like he flowing mtn WHEN THE ACCOUNTS STILL ACTIVE 1. labah wil reverse the cage pay eacy aI as ered onthe stve soci backing up the ‘customer de dato. Tis lintel pu al mney back ne awe he ay. WHEN THE ACCOUNT 1S INACTIVE 1. na customerssocour sno ge active then Eesti ld reveal ofthe payment by us #2 Recs, £35 Meer ypos locas Oe en sor fr fe cstomer oh ae Sopeare on Wo ovo et ‘The se ws a Rect gnorateden thot ptr vn these usneacton re complete, Fle those orl wn ‘hed fy paged ore lb an aust ‘Att payne ha boon rovers by Etzel he wl eter pty cash n ust case CCE, his moves he cash, ‘oe Charpback azure ast he ash de an tala ie dy. By dcieg ings ins rarer wo wilco even ted of neaing your expense which Win tun shows ‘eased boom Ineo your ere.HOME OF THE LOW PRICE GUARANTEE OR MTS FREE! Notice of Chargeback Reversal Store #/Name: District Customer Name: Chargeback Amt: Transaction Date: Reversal Date: **5ee attached copy of Chargeback Document‘1292012 Credit Card Acceptance Check List 1. When taking a credit card ask for a form of identification such as Drivers License or State ID and compare the name and signatures. This is to verify that the person using the card is actually the owner of the card. 2. If someone other than the customer comes in to make a credit card payment, verify by Drivers License or a State ID that the name and signature on the card is the same as on the ID. 3. Verify that the Visa, MasterCard or Discover has a v: accept cards after the expiration dato. id expiration date. Do not 4, Verify that the signature on the back of the card is the same signature on the sales slip. Do not allow someone other than the cardholder to sign the sales draft. This will invalidate the sale and could cause a chargeback 5. If the terminal swipe is unsuccessful, check the error message and if needed contact WorldPay Technical Support @ 800-859-5965. Otherwise, ask for another form of payment. 6. If the terminal swipe yields a Decline do NOT re-run the card within 24 hours. This will increase your risk for getting a chargeback from the issuing bank. When a card is declined, the issuing bank does not wish to extend credit to the customer at that time. For the Pre-Loaded Debit Cards the Decline is usually for lack of funds. 7. For credit card payments by phone, we must have a Credit Card Authorization Form completed and signed by the cardholder prior to the call in. Do not accept payments over the phone if this form is not completed. If a customer wishes to cancel the authorization at any time, they must do so in writing, either by completing the bottom of the form or presenting a letter stating their wish to cancel the authorization, 8. Ifthe customer cancels the authorization, have them sign the bottom of the form or attach a signed cancellation letter to the form. Do not dispose of the form; keep it on file in case a chargeback dispute comes up. 8. If you have problems with your machine, you can obtain an imprint of the card on ‘the manual imprint machine, call for an approval code, and have the customer sign the receipt. Once the machine is working again, process those manual receipts ‘thru the torminal to transmit the sales amounts to the bank via the settlement. 10,REMEMBER — if the transaction doesn’t go thru the credit card terminal and appear ona settlement report then the money does not go to the bank. If you have any questions regarding these guidelines, please call Elizabeth Lancaster at 800-530-1107 x 7243.