A

SUMMER INTERNSHIP PROJECT

on
CUSTOMER SATISFACTION TOWARDS FINANCIAL PRODUCT AND
SERVICES OF HDFC BANK
by
RITIKA (PRN NO. 2228100435)

Submitted in partial fulfillment of the requirements of

the degree of
MASTERS IN BUSINESS ADMINISTRATION
m
FINANCE
UNDER THE GUIDANCE OF
MR. YASHWANT KUMAR
(BRANCH MANAGER, HDFC NANGLOI)

r. HDFC BANK
a.;
We understand your world

BHARTI VIDYAPEETH UNIVERSITY

EXECUTIVE SUMMARY

The report contains organizational study done at HDFC Bank. There is detailed
description of all the products and services of HDFC Bank. The report topic is
Financial products and services of HDFC Bank. The report gives an overview of
banking sector and company profile and also awareness of customer about
different type of product and services offered by HDFC Bank.
On whole HDFC Bank is a good place to work at. Every new recruit is provided
with extensive training on the products of HDFC Bank.
Market research is a function that links the consumer, customer and public to the
market through information. Information are used to identify and define marketing
opportunities and problems, evaluate market actions, monitor marketing
performance and improve understanding of marketing as process.

Purpose of the study is to find out customers satisfaction, awareness and

preference for HDFC bank product. Research objectives are:-

• Customers sentiments on the various services provided

by bank.
• To measure the awareness level of people regarding
banking services offered by bank
• To evaluate overall satisfaction level of customers
regarding services and products offered by the bank
 ABOUT THE INDUSTRY

Meaning and definition:

A bank is a financial institution that accepts deposits from public and creates credit. principal
types of banking in modem industrial world is commercial banking & central banking.

Banking can be defined as the business activity of accepting and safeguarding money owned by
other individuals and then lending out this money in order to earn profit.

A banker of a bank is a person ,a firm ,or a company engaged in the business of landing and
accepting money.

Conclusion of bank:

0 Accept deposits of money from public.

0 Pays interest on money deposited with it.
0 Lend or invest money.
0 Repays amount on demand.

ORIGIN OF THE WORD BANK

After commerce and arts had revived in Italy, the business of banking was resumed. The world
"Bank" is commonly regarded as derived from the Italian word banco, a bench- the Jews in
Lombardy having benches in the market place for exchange of money and bills.

BIRTH OF BANKING:

Banking is nearly as old as civilization. The history of banking could be said to have started
with the appearance of money. The first record of minted metal coins was in Mesopotamia in
about 2500B.C. the first European banknotes, which was handwritten appeared in1661, in
Sweden. Cheque and printed paper money appeared in the 1700's and 1800's, with many banks
created to deal with increasing trade.
The history of banking in each country runs in lines with the development of trade and industry,
and with the level of political confidence and stability. The ancient Romans developed an
advanced banking system to serve their vast trade network, which extended throughout Europe,
Asia and Africa.

HISTORY OF BANKING

Banking is nearly as old as civilization. The history of banking could be said to have started
with the appearance of money. The first record of minted metal coins was in Mesopotamia in
about 2500B.C. the first European banknotes, which was handwritten appeared in1661, in
Sweden. cheque and printed paper money appeared in the 1700's and 1800's, with many banks
created to deal with increasing trade.

The history of banking in each country runs in lines with the development of trade and industry,
and with the level of political confidence and stability. The ancient Romans developed an
advanced banking system to serve their vast trade network, which extended throughout Europe,
Asia and Africa.

Modern banking began in Venice. The word bank comes from the Italian word "ban co",
meaning bench, because moneylenders worked on benches in market places. The bank of Venice
was established in 1171 to help the government raise finance for a war.

At the same time, in England merchant started to ask goldsmiths to hold gold and silver in their
safes in return for a fee. Receipts given to the Merchant were sometimes used to buy or sell, with
the metal itself staying under lock and key. The goldsmith realized that they could lend out some
of the gold and silver that they had and charge interest, as not all of the merchants would ask for
the gold and silver back at the same time. Eventually, instead of charging the merchants, the
goldsmiths paid them to deposit their gold and silver.

The bank of England was formed in 1694 to borrow money from the public for the government
to finance the war of Augsburg against France. By 1709, goldsmith were using bank of England
notes of their own receipts.

New technology transformed the banking industry in the 1900's round the world, banks merged
into larger and fewer groups and expanded into other country.
 INDIAN BANKING SYSTEM

Reserve Bank of India

Schedule Banks
Non-Schedule Banks

l l l
Central co-op
State co-op Commercial Banks Commercial Banks
Banks and Primary
Banks
Cr. Societies

Indian Foreign

l
i I

.I
Public Sector Banks Private Sector Banks HDFC,

ICICI etc.

r l
State Bank of India Other Nationalized Banks Regional Rural
and its Subsidiaries Banks
 INTRODUCTION (HDFC BANK)
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to
receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the
private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The
bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered
office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank
in January 1995. HDFC is India's premier housing finance company and enjoys an impeccable
track record in India as well as in international markets. Since its inception in 1977, the
Corporation has maintained a consistent and healthy growth in its operations to remain the
market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling
units. HDFC has developed significant expertise in retail mortgage loans to different market
segments and also has a large corporate client base for its housing related credit facilities. With
its experience in the financial markets, a strong market reputation, large shareholder base and
unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian
environment.

HDFC Bank began operations in 1995 with a simple mission : to be a " World Class Indian
Bank. " We realized that only a single minded focus on product quality and service excellence
would help us get there. Today, we are proud to say that we are well on our way towards that
goal.

HDFC Bank Limited (the Bank) is an India-based banking company engaged in providing a
range of banking and financial services, including commercial banking and treasury operations.
The Bank has a network of 4014 branches and 11766 automated teller machines (ATMs) and
total employees is 76286.
 r-. HDF,C BANK
L:
We understand your world

Iyj2g �

Traded as BSE: 500180

NSE:HDFCBANK
NYSE:HOB
BSE SENSEX Constituent
CNX Nifty Constituent

Industry Banking. financial services

Founded August 1994; 24 years ago

Headquarters Mumbai. Maharashtra. India

Area served India

Key people Shyamala Gopinath

(Non-Exe Chairperson�
Aditya Puri
(Managing Director)121 �

Products Credit cards consumer banking banking finance and insurance investment
banking. mortgage loans. private banking. private equity. wealth management141

Revenue �116,597 crore (US$17 billion) (2019�

Operating income �23.263 crore (US$3.4 billion) (2019�

Net income �21.078 crore (US$3.0 billion) (2019�

Total assets �1.189,432 crore(US$170 billion) (2019�

Number of
104,154 (June 30, 2019�
employees
 HISTORY OF HDFC BANK

HDFC BANK LTD was incorporated in August 1994 in the name of 'HDFC Bank Limited' ,with
its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled
Commercial Bank in January 1995.

If ever there was a man with a mission it was Hasmukhbhai Parekh, Founder and Chairman­
Emeritus, of HDFC Group. HDFC BANK LTD was amongst the fust to set up a bank in the
private sector. The bank was incorporated on 30th August 1994 in the name of 'HDFC Bank
Limited', with its registered office in Mumbai.It commenced operations as a Scheduled
Commercial Bank on 16th January 1995. The bank has grown consistently and is now amongst
the leading players in the industry

HDFC is India's premier housing finance company and enjoys an impeccable track record in
India as well as in international markets. Since its inception in 1977, the Corporation has
maintained a consistent and healthy growth in its operations to remain the market leader in
mortgages. Its outstanding loan portfolio covers well over a million dwelling units.

HDFC has developed significant expertise in retail mortgage loans to different market segments
and also has a large corporate client base for its housing related credit facilities. With its
experience in the financial markets, a strong market reputation, large shareholder base and
unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian
environment In a milestone transaction in the Indian banking industry, Times Bank was merged
with HDFC Bank Ltd., effective February 26, 2000.
 MISSION
I. World Class Indian Bank
II. Benchmarking against international standards.
III. To build sound customer franchises across distinct businesses
IV. Best practices in terms of product offerings, technology, service levels, risk management
and audit & compliance

VISION STATEMENT OF HDFC BANK

The HDFC Bank is committed to maintain the highest level of ethical standards, professional
integrity and regulatory compliance. HDFC Bank's business philosophy is based on four core
values such as:-

1. Operational excellence.
2. Customer Focus.
3. Product leadership.
4. People.
The objective of the HDFC Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer a one-step window for all his/her
requirements. The HDFC Bank plus and the investment advisory services programs have been
designed keeping in mind needs of customers who seeks distinct financial solutions, information
and advice on various investment avenues.

BUSINESS STRATEGY
I. Increasing market share in India's expanding banking
II. Delivering high quality customer service
III. Maintaining current high standards for asset quality through disciplined credit risk
management
IV. Develop innovative products and services that attract targeted customers and address
inefficiencies in the Indian financial sector.
SENIOR MANAGEMENT TEAM

Aditya Puri Managing Director

Kaizad
Executive Director
Bharucha
Group Head - Equities, PrivateBanking, Third
Abhay Aima Party Products, NRI & International Consumer
Business
1-
Group Head - Unsecured Loans, Home, and
Arvind Kapil
Mortgage Loans
Group Head, RetailBranchBanking at HDFC
Arvind Vohra
Bank
Group Head - Finance, Administration &
AshimaBhat
Infrastructure
Ashish
Treasurer
Parthasarthy
Ashok Khanna Group Head- Vehicle Loans
Benjamin Frank Group Head - Wholesale Credit
Country Head - WholesaleBanking Operations
Bhavesh Zaveri
and Cash Management Products
Country Head - Internal Audit and Quality
Chakrapani V
Initiatives Group
Jimmy Tata ChiefRisk Officer
Munish Mittal Chief Information Officer
Country Head - Emerging Corporates Group,
Nirav Shah Infrastructure Finance Group & RuralBanking
Group
Nitin Chugh Country Head - DigitalBanking
Country Head - Card Payment Products,
-
ParagRao
Merchant Acquiring Services and Marketing
Rajesh Kumar Group Head -Retail Credit andRisk

)
 Group Head - Investment Banking, Private
Rakesh Singh Banking, Capital Markets, and Financial
Institutions at HDFC Bank.
Group Head - Corporate Banking & Business
Rahul Shukla
Banking at HDFC Bank
Sashi Jagdhishan Chief Financial Officer
Country Head - Government and Institutional
Smita Bhagat
Business, e-Commerce and Start-ups
Srinivasan
Group Head - Finance
Vaidyanathan
Group Head - Liability Products, Third Party
S Sampathkumar
Products, and Non-Resident Business
Vinay Razdan Chief Human Resources Officer (CHRO)

D
AWARDS AND ACHIEVEMENTS

2019

BrandZ Top 100 HDFC Bank featured for the fifth time in the BrandZ's Top 100
Most Valuable Global Global Brands List
Brands 2019

Governance Now -Digital Bank

BFSI Awards 2019. -Tech Trendsetter

Businessworld Magna -Best Large Bank

Awards 2019 -Fastest Growing Large Bank- Runner up

American Indian Aditya Puri honoured for corporate and philanthropic leadership
Foundation

Express Computer Leadership Award for Outstanding Initiatives in Big Data /

BFSI Digital Analytics Artificial Intelligence Enterprise Applications
Innovation Awards
2019.

The Banker Bank of Bank of the Year- India

the Year Awards
2018

The Banker Global Best Private Bank in India

Private Banking
Awards 2018.

Mint- EY Emerging Winner- Robotic Process Automation (Software) category.

Technology Awards

Forbes' World's Best No. 1 Bank in India- HDFC Bank

Banks report

Euromoney Trade Best Service (Asian Banks only)- India

Finance Survey 2019 Market Leader (Asian Banks only)- India

The Financial Best Bank- New Private Sector category

Express India's Best

)
Banks Awards 2017-
18
FE CFO Awards 2019 Best CFO I Newsmaker of the Year

Asiamoney Best Bank Best Digital Bank (India)

Awards 2019

AIMA-JRD Tata HDFC Bank MD Mr. Aditya Puri has been conferred the AIMA­
Corporate JRD Tata Corporate Leadership Award for the Year 2018
Leadership Award
2018

Outlook Money Best Private Sector Bank Award - Gold

Awards 2019

IDC Financial Asia's Most Secure Bank

Insights Innovation
Awards (FHA) 2019

Dun & Bradstreet India's Leading Bank - Private Sector

BFSI Awards 2019

Euromoney Private No. 1 in Asset Management category

Banking and Wealth
Management Survey
2019

Business Today - - Bank of the Year - HDFC Bank and SBI

KPMG India's Best Best Large Bank - HDFC Bank
Bank Awards 2019

FE Best Bank Awards Best Bank: New Private Sector

Downloaded by FARHA NAAZ (fazil1432farha@gmail.com)

 2018

T he Economic Times Corporate Company of the Year

Excellence Awards 2018

Aadhaar Excellence Awards Best Performing Private Bank in Total Aadhaar Generation & Update
2018 ! Best Performing Private Bank in Total Aadhaar
Generation & Update - In House Model
• Best Performing Branch of HDFC Bank in Total
Aadhaar Generation & Update for Kidwai Nagar
Branch, Kanpur, Uttar Pradesh.
Innovative Application in AI - Virtual Agent Engine
NASSCOM AI Game Changer
Awards 2018
•

Institutional Investor 2018 All- Ranked in four categories -

Asia Executive Team - Survey
� Best IR Professional: 2nd Rank among banks in
Asia (ex-Japan)
=: Best CEO. 2°d Rank
! Best CFO: t11t J.tank.
� Best IR Company: 3 rd Rank

BrandZ's Top 100 Global HDFC Bank featured for the fourth time in the
Brands List BrandZ's Top 100 Global Brands List

14th Visa Asia Pacific Security India and South Asia Champion Security Award
Summit 2018

National Payments Excellence HDFC Bank wins NPCI National Payments

Awards 2018 Excellence Awards

Barron's World's Top 30 CEOs Mr. Aditya Puri in Barron's Top 30 Global CEOs for
4th year - Growth Leaders Category

Dun & Bradstreet Corporate Best Bank

Award 2018

Federation of Indian Export Best Bank : Export Finance -Non MSME

Organisation (FIEO)
Business Today Best Bank Bank of the Year
Awards Best in Innovation
Best Large Bank
Fastest Growing Large Bank

Dun & Bradstreet BFSI Awards India's Leading Bank - Private sector
2018

Euromoney Private Banking - Net-worth-specific services (High Net Worth

and Wealth Management Clients US $ 5-30 MN}
survey 2018 - Asset Management
- SRI/Social Impact Investing
- International Clients

10th BW Businessworld-PwC - Fastest Growing Large Bank

Best Banks' (2017) Survey - Best Large Bank
- Lifetime Achievement Award - Mr. Aditya Puri
BUSINESS SEGMENTS
HDFC Bank offers a wid e range of commercial and transactional banking services and
treasury products to wholesale and retail customers. The bank has three key business segments:

Wholesale Banking Services

The Bank's target market ranges from large, blue-chip manufacturing companies in the Indian
corporate to small & mid-sized corporate and agri-based businesses. For these customers, the
Bank provides a wide range of commercial and transactional banking services, including
working capital finance, trade services, transactional services, cash management, etc. The bank is
also a leading provider of structured solutions, which combine cash management services with
vendor and distributor finance for facilitating superior supply chain management for its corporate
customers. Based on its superior product delivery / service levels and strong customer
orientation, the Bank has made significant inroads into the banking consortia of a number of
leading Indian corporate including multinationals, companies from the domestic business houses
and prime public sector companies. It is recognized as a leading provider of cash management
and transactional banking solutions to corporate customers, mutual funds, stock exchange
members and banks.

Retail Banking Services

The objective of the Retail Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer a one-stop window for all his/her
banking requirements. The products are backed by world-class service and delivered to the
customers through the growing branch network, as well as through alternative delivery channels
like ATMs, Phone Banking, Net Banking and Mobile Banking.
The HDFC Bank Preferred program for high net worth individuals, the HDFC Bank Plus
and the Investment Advisory Services programs have been designed keeping in mind needs of
customers who seek distinct financial solutions, information and advice on various investment

D
avenues. The Bank also has a wide array of retail loan products including Auto Loans, Loans
against marketable securities, Personal Loans and Loans for Two-wheelers. It is also a leading
 HDFC Bank Limited
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013.

HDFC Bank Ltd. January 27, 2023

Applicant No.80024018

Name : Ritika Veer Pratap Singh

Grade : Deputy Manager
Vertical : RETAIL BRANCH BANKING
Location : Delhi
Contact No : 9717204727
Per Month Per Annum
(Rs) (Rs)
Base 12,250 1,47,000
HRA 5,000 60,000
Conveyance 1,600 19,200
Medical 1,250 15,000
Lunch Allowance 910 10,920
Personal Pay 5,250 63,000
Other Allowance 5,920 71,040
LTA 12,250
Total Fixed Cost (A) 32,180 3,98,410
Provident Fund 1,800 21,600
Retirals(B) 1,800 21,600
Total Fixed Pay (A+B) 33,980 4,20,010

Welcome to the HDFC Bank family.

Applicant No. 80024018

1

www.hdfcbank.com
Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013.
Corporate Identity No.: L65920MH1994PLC080618
 HDFC Bank Limited
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013.

Personal & Confidential

January 27, 2023
80024018
Ritika Veer Pratap Singh
Delhi

Dear Ritika,

Further to the interview and discussion you had with us, we are pleased to offer you the position of Deputy Manager -
CUSTOMER EXPERIENCE EXECUTIVE in HDFC Bank subject to the following terms and conditions:

Band : E2
Base salary : Rs. 1,47,000/- p.a.
(This salary will be taken into consideration while computing retiral benefits)
HRA : Rs. 60,000/- p.a.
Conveyance : Rs. 19,200/- p.a.
Medical : Rs. 15,000/- p.a.
Lunch Allowance : Rs. 10,920/- p.a.
Personal Pay : Rs. 63,000/- p.a.
Other Allowance : Rs. 71,040/- p.a.
(The above compensation will be payable to you every month in the salary. You may claim income tax exemption as
applicable within the parameters of the applicable tax structure)

Leave Travel Allowance:

You would be entitled to LTA @ one month's base salary, after completion of one year of service in the Bank. The tax
exemption on LTA will be in accordance with Income Tax provisions.

Provident Fund:
You will be covered under the Bank's Provident Fund Trust. The Bank shall contribute 12% of your base salary
towards provident and pension funds in accordance with applicable laws.

Personal Pay:
The component of Personal Pay is specific to each individual and varies with regards to a person's level, performance
rating, contribution, skills and competencies.

Applicant No. 80024018

2

www.hdfcbank.com
Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013.
Corporate Identity No.: L65920MH1994PLC080618
 HDFC Bank Limited
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013.

Hospitalisation Benefit:
You will be entitled to hospitalisation benefits under the prevailing Hospitalisation Scheme of the Bank.

Probationary Period:
You will be on probation for a period of six months from the date of your joining. Subject to satisfactory performance
during the probationary period you will be confirmed in the services of the Bank. During probationary period either
party may terminate the services by giving one month' s notice or salary in lieu thereof at the bank' s discretion.
However, after confirmation either party will be required to give three months' notice or Salary in lieu of notice at the
bank' s discretion.

Job description:
Your duties and responsibilities will be explained to you on your joining the bank. However, you shall execute and
perform all such duties that may be assigned to you by the Bank from time to time and the Bank reserves its right to
vary these at its discretion.

Location:
Your place of posting will be Delhi. However, the Bank reserves the right to transfer you to any other Office/Branch,
Subsidiary or Associate Company of the Bank, in India, that is in existence or may come into existence at a future
date.

Secrecy:
It is a condition of your employment that you will not, for whatever reason, divulge without express written authority
from the Management, any information relating to the Bank or any of its constituents or employees or the Bank¶s
customers or any transaction entered into by the Bank or any other information for which the bank is under a
confidentiality obligation, as received by you in the course of your employment and after the cessation of your
employment with the Bank.

Alternative Employment:
During the course of your employment with the Bank, you will not engage yourself directly or indirectly in any trade,
business, occupation, employment, service or calling whether for remuneration or otherwise, without the prior written
consent of the Bank.

Maternity Benefits:
a) All women employees of the Bank, irrespective of their tenure shall be eligible for Maternity Leave. The Bank shall
allow 26 weeks of paid Maternity leave to its women employees, of which, not more than 8 weeks to precede the date
of her expected delivery. The maximum period entitled for maternity benefit by a woman having two or more than two
surviving children shall be 12 weeks of which not more than 6 weeks shall precede the date of her expected delivery.

b) The employee shall be also eligible for leave with pay for a period of 6 weeks in the event of a miscarriage or
medical termination of pregnancy.

Applicant No. 80024018

3

www.hdfcbank.com
Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013.
Corporate Identity No.: L65920MH1994PLC080618
 HDFC Bank Limited
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013.

c) In case of tubectomy operation, a woman employee is entitled for leave for a period of 2 weeks immediately
following the day of her tubectomy operation.

d) The Bank shall additionally provide leave with pay for a maximum period of one month for Illness arising out of
Pregnancy, delivery, premature birth of the child, miscarriage, medical termination of pregnancy or tubectomy. This
benefit is allowed subject to production of Medical Certificate.

e) A woman employee, who legally adopts a child below the age of three months or a commissioning mother, shall be
entitled to maternity leave with pay for a period of 12 weeks from the date the child is handed over to the adopting
mother or the commissioning mother, as the case may be. The maximum period of maternity leave entitled to a
woman employee legally adopting a child of over three months old and below the age of 6 years shall be eight weeks.

f) In cases where a woman employee is not able to resume her duties at the end of Maternity Leave on account of
medical / health reasons, she may be allowed to work from home for a period not exceeding 30 days subject to
approval of concerned Group Head and CHRO provided the nature of work is such that she may work from home.

Crèche facility:
a) The Bank will provide crèche facility in line with regulatory guidelines. The offices / locations where such facilities
would be made available and the applicable terms and conditions would be notified in the Employee Portal of the
Bank.

Conditions Precedent:
The offer is made to you subject to the following pre-conditions:

a) The Bank receiving satisfactory background verification report in respect of your past employment checks,
reference checks (referees should be supervisor, skip level supervisor or HR Official), education, address
verification and any other checks as may be required by the Bank at its discretion ( together the "Checks"). By
accepting this offer, you are also confirming that you have no objection to the Bank and/or a third
party vendor authorized by the Bank ("Vendor") conducting the Checks and are hereby providing your consent for
the Checks to be carried out by the Bank and/or the Vendor.

Additionally, the Bank and/or the Vendor reserves the right to seek references from your current/previous employer
(s), at any stage, subsequent to your acceptance of this offer letter.

b) The Bank receiving attested copies of all your degrees and professional qualifications certificates and documentary
evidence of scholarships or prizes won, if any.

c) The Bank receiving a copy of the relieving letter from your previous employer.

Applicant No. 80024018

4

www.hdfcbank.com
Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013.
Corporate Identity No.: L65920MH1994PLC080618
 HDFC Bank Limited
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013.

d) The Self Declaration given by you in respect of your medical fitness is in order.

The terms and conditions set out in this letter of appointment constitute service conditions applicable to your
employment in the Bank and with regard to any dispute arising thereof, the Mumbai Courts will have exclusive
jurisdiction.

This letter is issued on your representation that you were not subjected to disciplinary action by your present or
previous employers and/or held guilty in any legal proceedings. In the event any such incident is brought to the notice
of the Bank, the Bank reserves its right to withdraw this letter/terminate your services without any prior notice and
without assigning any reason.

Notwithstanding anything contained in the above paragraphs, your services may be terminated by the Bank if you are
found to be indulging in acts of Commission/Omission which may be prejudicial to the interests of the Bank or any act
of dishonesty, disobedience, insubordination or any other misconduct or neglect of duty or incompetence in the
discharge of duty on your part.

Kindly note that you are required to join the Bank as per the joining date agreed basis our discussion not exceeding
90 days from the issuance of the letter. You are required to give acceptance of the offer & above terms and conditions
of employment immediately on receipt of this offer letter. This offer letter will be valid for a maximum of 90 days from
the date of this letter.

This Offer has been extended to you basis your representation, information and details provided by you during the
interview and subsequent to your submitting of your personal information, requisite details, documents, educational
qualification and work experience certificates, etc. uploaded by you on HDFC Bank Career Site/ E-Rec portal for
seeking an employment with HDFC Bank. By accepting this Offer, you confirm that all the details filled in and the
documents uploaded on HDFC Bank Career Site/ E-Rec portal are true and correct. In case any discrepancy is found
in the information and details provided by you at any stage of your association with HDFC Bank, HDFC Bank reserves
its right to take appropriate action against you at Bank's discretion.

We welcome you to HDFC BANK and look forward to having a long and mutually beneficial association with you.

Yours truly,
For HDFC BANK LIMITED

( Digitally Signed by Ritesh Gupta )

Applicant No. 80024018

5

www.hdfcbank.com
Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013.
Corporate Identity No.: L65920MH1994PLC080618
 HDFC Bank Limited
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013.

This communication is computer generated and may not contain signature. Where sent by email, this is signed with the digital
signature of the HDFC Bank Ltd - which is obtained from a certifying authority under the Information Technology Act, 2000.

Applicant No. 80024018

6

www.hdfcbank.com
Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013.
Corporate Identity No.: L65920MH1994PLC080618