This information is required by mobile carriers in order to enable SMS.

Mobile carriers and the main SMS Aggregates that cover the US and CA are now requiring businesses to provide
additional information before SMS can be provisioned for all US and CA numbers. The following fields are all required
and will be used to register your business and your SMS use cases with The Campaign Registry (TCR); the registrar
chosen by the carriers. You can learn more about TCR and other SMS changes here.

Fields must be typed, handwritten responses will be rejected. Upload completed form securely here.

Business information
Please make sure your business name and federal business ID (EIN for US businesses, Corporation Number for
Canadian registered businesses) match exactly. Mismatches (even minor) will result in immediate rejection by TCR.

All fields required unless stated otherwise.

Legal business name:

Business type: Publicly traded Non Profit

(select one) Private company Government

Country of registration:

Federal Business ID:

(EIN for US, Corporation # for CA)

Business address

City, state/ province, postal

code:
Primary business phone:
(For business verification purposes

Business website:

Stock symbol:
(For publicly traded company only)

Vertical:
Select one (dropdown)
(select one)

Support email:

Support phone number:

How are you using SMS
Carriers are requiring businesses to declare how they use SMS, or how they intend to use SMS. As part of this
process, TCR and carriers also want to ensure businesses are aware of opt-in and opt-out requirements.

All fields required

How are you using SMS MOST COMMON OTHER USE CASES
today or plan to use SMS in
Customer Care or Conversational 2FA (pin codes sent via SMS)
the future? Account Notification Delivery Notification
(select all that apply) Marketing Higher Education

Carriers now require you to get permission from every recipient before you message them. The type of
permission (implied, written, logged) varies depending on the type of messages you are sending. Please review
the consent/ opt-in requirements on page 12 of the CTIA guidelines.

How are you obtaining MOST COMMON

consent
Text message exchange in which the Message Sender replies to the consumer with responsive information
(select all that apply)

OTHER OPT-IN METHODS

Entering a telephone number through a website

Clicking a button on a mobile webpage

Sending a message from the Consumer’s mobile device that contains an advertising keyword

Signing up at a point-of-sale (POS) or other Message Sender on-site location

Opting-in over the phone using interactive voice response (IVR) technology

Please note, that depending on your use case you may or may not be utilizing opt-in keywords or an opt-in
message. However, TCR requires these fields, and you should put in information that matches your current
implementation, or what a future implementation may look like if you choose to use SMS in a way that requires these
in the future. Failure to fill this out with industry recognized keywords and appropriate messaging will result in your
registration being rejected.

Opt-in keywords START, SUBSCRIBE

(keywords a user can use to
subscribe to messages from you) Typical opt-in keywords: START or SUBSCRIBE

Opt-in message
(what the recipient receives after
Thank you for opting into SMS messages from
opting in, min of 20 and max of {COMPANY_NAME}. To opt out at any time reply STOP.
320 characters)
Replace {COMPANY_NAME} with your company name
 Regardless of how you are using SMS, carriers require that you honor recipient requests to opt-out of receiving SMS
messages. Please state which keywords you will honor (note STOP and UNSUBSCRIBE are required), as well as the
message that will be sent to confirm receipt of the recipients opt-out request.

Opt-out keywords
STOP, UNSUBSCRIBE
(keywords a user can use to stop
receiving messages from you) Carriers require you to support STOP and UNSUBSCRIBE

Opt-out message
(what the recipient receives after You have successfully opted out of SMS messages from
opting out, min of 20 and max of {COMPANY_NAME}, to opt back in at any time reply SUBSCRIBE
320 characters)
Replace {COMPANY_NAME} with your company name

Please note, that depending on your use case you may or may not be utilizing HELP keywords or a HELP
message. However, TCR requires these fields, and you should put in information that matches your current
implementation, or what a future implementation may look like if you choose to use SMS in a way that requires
these in the future.

Help keywords
HELP
(keywords a user can use to contact
you or get more information about Typical help keywords: HELP or INFO
your business)

Help message
(what the recipient receives after Thank you for contacting {COMPANY_NAME}, we will be in touch
sending a help keyword, min of 20 with you soon to help.
and max of 320 characters)
Replace {COMPANY_NAME} with your company name

Sample messages
Sample messages are used by carriers to understand how your messages typically look to whitelist those messages, and
to identify messages that are out of character. It’s important to use messages that best reflect those your recipients will
receive, as well as include any links that may be sent via SMS.

Remember when sending links, link shorteners such as bit.ly are not allowed. Read more about sending links here.

Three (3) unique examples of text messages required

Sample SMS message one

(min of 20 characters, max of
1,024 characters)

Sample SMS message two

(min of 20 characters, max of
1,024 characters)
 Sample SMS message three
(min of 20 characters, max of
1,024 characters)

SMS content and messaging policies

Please confirm that you have read, understand, and agree to the following policies.

All fields required

I understand that my use of the services is governed by the Terms of Service or Master Services
Agreement, Acceptable Use Policy, and SMS Messaging Policy.

I represent that my use complies with CTIA A2P guidelines, including but not limited to:
• Documenting consumers’ consent as required
• Use of active keywords including HELP
• Volume and frequency of messages
• Using “STOP” command to opt the consumer out of further messages.

The Campaign Registry (TCR) is a third-party company that acts on behalf of the mobile carriers to vet and
register phone numbers. TCR charges registration and maintenance fees for all numbers enabled to send and
receive SMS. Although RingCentral is currently paying these fees for its customers, starting April 3, 2023 TCR
fees will become the customer’s responsibility. For most customers the monthly maintenance fee will be $10 per
month, however some customers may incur higher charges as dictated by TCR, depending on their SMS use
case. More information about TCR and required fees is available at https://www.campaignregistry.com/.

Contact information
All fields required

Your name:

Your title:

Your email:

By submitting this form, you are certifying that you are authorized by the company named above to do so, and all
information you are providing is accurate to the best of your knowledge.

Upload completed form securely here.