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The document discusses communication in professional settings. It states that interacting with others is fundamental to most jobs, and interactions may include customers, managers, coworkers, and other stakeholders. Communication involves a sender forming a message and sending it to a receiver through various channels, including verbal, written, and nonverbal means. Verbal communication is the primary channel in workplaces and involves coordinating relationships, solving problems, and collaboration. Written communication allows messages to be transmitted asynchronously but requires more planning. Nonverbal communication conveys information through body language and signals without words. Effective communication skills are important for workplace and client relations and are valued by employers.

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Avneet Kaur
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13 views

Untitled Document

The document discusses communication in professional settings. It states that interacting with others is fundamental to most jobs, and interactions may include customers, managers, coworkers, and other stakeholders. Communication involves a sender forming a message and sending it to a receiver through various channels, including verbal, written, and nonverbal means. Verbal communication is the primary channel in workplaces and involves coordinating relationships, solving problems, and collaboration. Written communication allows messages to be transmitted asynchronously but requires more planning. Nonverbal communication conveys information through body language and signals without words. Effective communication skills are important for workplace and client relations and are valued by employers.

Uploaded by

Avneet Kaur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Interacting with people in the office and other professional settings is fundamentally the practice

of communications. Every job includes dealing with a range of people throughout the day.
Depending on the nature of the position, you might interact with customers, managers,
coworkers, stakeholders, professional groups, a union, investors, the public, the media, students,
and so on. The communication process involves message, sender, and receiver. In which when
you trying to communicate an idea to another person, you must first form the word into the
language in which you will be understood, then send electrical impulses to your lungs, force air
past your vocal cords, vibrate the vocal cords to bend the air into a sound, further shape the
sound waves with your jaw, tongue, and lips, and finally scream or shout. The receiver then
encodes and sends an intentional or accidental feedback message that the first sender receives
and decodes. The communication process flows through communication channels.

Communication channels can be divided into three main channels: (1) verbal channels, (2)
written channels, and (3) nonverbal channels. Each of these communication channels has
different strengths and weaknesses, and often we can use several at the same time. Most of the
time when we think of communication, we imagine two or more people talking to each other.
This is the biggest aspect of oral communication: speaking and listening. The source uses words
to encode information and speak to the receiver, who then decodes the words for understanding
and meaning. An example of interference in this channel is the choice of words. If the source
uses words unfamiliar to the receiver, they may miscommunicate the message or not
communicate at all. Formalization of lexical choice is another aspect of speech channels. For
example, in a situation with a friend or close colleague, you may choose more random words
than you would in a presentation to your manager. In the workplace, the primary channel of
communication is verbal, and much of it is used to coordinate relationships with others, solve
problems, and build collaborative relationships.

Unlike oral communication, written professional communication is textual. Examples of written


communications include memos, proposals, emails, letters, training manuals, and operating
policies. They can be printed on paper, handwritten, or displayed on the screen. Verbal
communication often happens in real time. In contrast, written communication can develop over
a longer time. Written communication is usually asynchronous (occurring at various times). This
means that the sender can write a message, but the recipient can read it at any time, unlike a real-
time conversation. But there are exceptions; for example, voicemail is an asynchronous spoken
message. Many jobs involve some degree of writing.

Sometimes information can be conveyed without using words. Nonverbal communication is the
process of communicating without using words. It is defined as the non-verbal human response,
such as facial expressions and gestures, and the perceptual features of the environment through
which human verbal and non-verbal information is transmitted. Non-verbal communication is
also known as the "silent language". It involves conveying information through signals, gestures,
vocal characteristics, facial expressions, and spatial relationships between sender and receiver.

Then there is communication in the workplace. Employers value employees who excel in
communication skills more than just technical skills because they directly contribute to the
viability of the company by ensuring better workplace and client relations. Writing is crucial in
business communication. Prewriting, writing, and reviewing are all steps in the writing process.
It is crucial to decide on your message's goal and keep your audience's needs in mind as you plan
your message. Consider how to craft a message to meet your audience's needs once you have a
solid understanding of who they are. Finally, decide on the best distribution method for your
document and make sure to think through any potential consequences before sending it.
The point which I found is new and I can use it in business communication is Workplace
Writings. The writing you do at work, however, is tailored to the demands of your position. The
expectations of those who assign the writing reflect one of the key distinctions between
professional writing and academic writing. In the workplace, creating written products is
prioritized. It frequently aims to communicate information regarding a particular issue at hand
clearly and concisely. Whether it be internally through an email to coworkers or externally
through a press release for business clients, the communication channel is frequently already
decided in terms of what it will say and how it will say it. College writing gives you the freedom
to explore innovative ideas while workplace writing is typically more practical and geared
toward finishing a task related to your job. It can be used in business communication when you
want to talk to your employer or coworker. For instance, if you are sick and want to take leave
from work, you can draft an email to your manager and request a leave by describing your health
conditions. Hence, to draft an email or letter to a manager, you need workplace writing skills.

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