MIS 4 4th Edition Bidgoli Test Bank

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Chapter 7: The Internet, Intranets, and Extranets

TRUE/FALSE

1. The National Science Foundation (NSF) initially restricted Internet use to commercial institutions.

ANS: F PTS: 1 REF: 130 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

2. The World Wide Web (WWW) changed the Internet by introducing a graphical interface to the largely
text-based Internet.

ANS: T PTS: 1 REF: 130 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

3. The embedded references in hypermedia documents are called hypertext.

ANS: T PTS: 1 REF: 130 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

4. Hypermedia documents can only be stored at the site where they were created.

ANS: F PTS: 1 REF: 131 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

5. A uniform resource locator is the address of a document or site on the Internet.

ANS: T PTS: 1 REF: 132 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

6. In the URL, http://www.csub.edu, the generic top level domain is csub.

ANS: F PTS: 1 REF: 132 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

7. The .org domain name is used for backbone, regional, and commercial networks.

ANS: F PTS: 1 REF: 132 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

8. Asymmetric DSL has a lower transmission rate upstream than downstream.

ANS: T PTS: 1 REF: 133 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

9. A T3 line uses two pairs of copper wires to carry up to 24 simultaneous conversations and has a
transmission rate of 1.544 Mbps.

ANS: F PTS: 1 REF: 133 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge
10. Directories are indexes of information based on keywords embedded in documents, which makes it
possible for search engines to find what you are looking for.

ANS: T PTS: 1 REF: 133-134 NAT: BUSPROG: Technology

TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

11. Open Directory is an example of an automated directory.

ANS: F PTS: 1 REF: 135 NAT: BUSPROG: Technology

TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

12. Client-based e-mail enables you to access your e-mail account from any computer.

ANS: F PTS: 1 REF: 135 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

13. Instant messaging is a service for communicating with others via a private “chat room” on the Internet.

ANS: T PTS: 1 REF: 136 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

14. Using VoIP for international and long-distance calls is more expensive than a standard telephone
service.

ANS: F PTS: 1 REF: 136 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

15. Telepresence surgery allows surgeons to operate all over the world without physically traveling
anywhere.

ANS: T PTS: 1 REF: 139 NAT: BUSPROG: Technology

TOP: A-head: Web Applications KEY: Bloom's: Knowledge

16. Intranets are typically set up behind a firewall.

ANS: T PTS: 1 REF: 141 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge

17. The speed of the Internet is usually faster than that of an intranet.

ANS: F PTS: 1 REF: 141 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge

18. Both the Internet and an intranet use similar languages for developing applications.

ANS: T PTS: 1 REF: 142 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge

19. Extranets result in high internetworking costs for companies, which subsequently lead to increased
losses.

ANS: F PTS: 1 REF: 143 NAT: BUSPROG: Technology

 TOP: A-head: Extranets KEY: Bloom's: Knowledge

20. A blog is a journal or newsletter that is updated frequently and intended for the general public.

ANS: T PTS: 1 REF: 144 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

MULTIPLE CHOICE

1. The Internet started in ____.

a. 1950 c. 1982
b. 1969 d. 1994
ANS: B PTS: 1 REF: 129 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

2. Documents that include embedded references to audio, text, images, video, and other documents are
called ____.
a. TLDs c. newsgroups
b. hypermedia d. URLs
ANS: B PTS: 1 REF: 130 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

3. A(n) ____ is the address of a document or site on the Internet.

a. TLD c. IP
b. URL d. DNS
ANS: B PTS: 1 REF: 132 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

4. The ____ denotes the type of organization or country the address specifies.
a. TLD c. IP
b. URL d. DNS
ANS: A PTS: 1 REF: 132 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

5. In the URL, http://www.csub.edu/~hbidgoli/books.html, ____ represents the name of the directory in

which files are stored.
a. http c. /~hbidgoli
b. www.csub.edu d. books.html
ANS: C PTS: 1 REF: 133 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

6. Symmetric DSL usually has an upstream rate of ____ Mbps.

a. 1.5 c. 62.5
b. 24 d. 100
ANS: A PTS: 1 REF: 133 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

7. Microsoft Internet Explorer (IE), Mozilla Firefox, Google Chrome, Apple Safari, and Opera are
examples of ____.
 a. directories c. Web browsers
b. search engines d. URLs
ANS: C PTS: 1 REF: 134 NAT: BUSPROG: Technology
TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

8. Google.com, Bing.com, and Ask.com are examples of ____.

a. directories c. navigational tools
b. search engines d. Web applications
ANS: B PTS: 1 REF: 134 NAT: BUSPROG: Technology
TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

9. Which of the following protocols is used to send e-mails?

a. SMTP c. HTTP
b. POP d. VoIP
ANS: A PTS: 1 REF: 135 NAT: BUSPROG: Technology
TOP: A-head: Internet Services KEY: Bloom's: Knowledge

10. Which of the following protocols is used for retrieving messages?

a. SMTP c. HTTP
b. POP d. VoIP
ANS: B PTS: 1 REF: 135 NAT: BUSPROG: Technology
TOP: A-head: Internet Services KEY: Bloom's: Knowledge

11. ____ are usually formed for people to exchange opinions and ideas on a specific topic, usually of a
technical or scholarly nature.
a. IRC groups c. Newsgroups
b. E-mail groups d. Discussion groups
ANS: D PTS: 1 REF: 135 NAT: BUSPROG: Technology
TOP: A-head: Internet Services KEY: Bloom's: Knowledge

12. Which of the following protocols is used for Internet telephony?

a. SMTP c. HTTP
b. POP d. VoIP
ANS: D PTS: 1 REF: 136 NAT: BUSPROG: Technology
TOP: A-head: Internet Services KEY: Bloom's: Knowledge

13. ____ is also called a corporate portal.

a. The Internet c. An intranet
b. An extranet d. A DMZ
ANS: C PTS: 1 REF: 140 NAT: BUSPROG: Technology
TOP: A-head: Intranets KEY: Bloom's: Knowledge

14. Which of the following is true of the Internet?

a. It can be accessed by approved users only. c. It is usually faster than an intranet.
b. It has a limited geographical scope. d. It has less security measures than an
intranet.
 ANS: D PTS: 1 REF: 141 NAT: BUSPROG: Technology
TOP: A-head: Intranets KEY: Bloom's: Knowledge

15. The Federal Express Tracking System allows customers to enter a package’s tracking number and
locate any package still in the system as well as prepare and print shipping forms, get tracking
numbers, and schedule pickups. Federal Express is an example of a(n) ____.
a. intranet c. extranet
b. Internet d. DMZ
ANS: C PTS: 1 REF: 143 NAT: BUSPROG: Technology
TOP: A-head: Extranets KEY: Bloom's: Knowledge

16. A(n) ____ is a journal or newsletter that is updated frequently and intended for the general public.
a. podcast c. blog
b. RSS feed d. wiki
ANS: C PTS: 1 REF: 144 NAT: BUSPROG: Technology
TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

17. A(n) ____ is a type of Web site that allows users to add, delete, and sometimes modify content.
a. social networking site c. blog
b. RSS feed d. wiki
ANS: D PTS: 1 REF: 145 NAT: BUSPROG: Technology
TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

18. ____ are Web sites that allow users to connect with friends, family, and colleagues online as well as
meet people with similar interests or hobbies.
a. Social networking sites c. Blogs
b. RSS feeds d. Wikis
ANS: A PTS: 1 REF: 145 NAT: BUSPROG: Technology
TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

19. A(n) ____ is an electronic audio file that is posted on the Web for users to download to their mobile
devices or computers.
a. podcast c. blog
b. RSS feed d. wiki
ANS: A PTS: 1 REF: 147 NAT: BUSPROG: Technology
TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

20. The Internet2 (I2) project started in ____.

a. 1969 c. 1978
b. 1987 d. 1995
ANS: B PTS: 1 REF: 147 NAT: BUSPROG: Technology
TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

COMPLETION

1. The ____________________ is a foundation network linked with fiber-optic cables that can support
very high bandwidth.

ANS: Internet backbone

 PTS: 1 REF: 130 NAT: BUSPROG: Technology
TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

2. The embedded references in hypermedia documents are called ____________________.

ANS: hypertext

PTS: 1 REF: 130 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

3. When information is transferred from one network to another, domain names are converted to IP
addresses by the ____________________ protocol.

ANS:
Domain Name System
DNS
Domain Name System (DNS)

PTS: 1 REF: 131 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

4. A(n) ____________________ is the address of a document or site on the Internet.

ANS:
uniform resource locator
URL
uniform resource locator (URL)
universal resource locator

PTS: 1 REF: 132 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

5. ____________________ are indexes of information based on keywords embedded in documents,

which makes it possible for search engines to find what you are looking for.

ANS: Directories

PTS: 1 REF: 133 NAT: BUSPROG: Technology

TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

6. ____________________ e-mail enables you to access your e-mail account from any computer and, in
some cases, store your e-mails on a Web server.

ANS: Web-based

PTS: 1 REF: 135 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

7. ____________________ are usually for exchanging opinions and ideas on a specific topic, usually of a
technical or scholarly nature.

ANS: Discussion groups

 PTS: 1 REF: 136 NAT: BUSPROG: Technology
TOP: A-head: Internet Services KEY: Bloom's: Knowledge

8. ____________________ enables users in chat rooms to exchange text messages with people in other
locations in real time.

ANS:
Internet Relay Chat
IRC
Internet Relay Chat (IRC)

PTS: 1 REF: 136 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

9. ____________________ is a service for communicating with others via a private “chat room” on the
Internet.

ANS:
Instant messaging
IM
Instant messaging (IM)

PTS: 1 REF: 136 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

10. ____________________ is the protocol used for Internet telephony.

ANS:
Voice over Internet Protocol
VoIP
Voice over Internet Protocol (VoIP)

PTS: 1 REF: 136 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

11. ____________________ are also called corporate portals.

ANS: Intranets

PTS: 1 REF: 140 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge

12. A(n) ____________________ is a secure network that uses the Internet and Web technologies to
connect intranets of business partners so communication between organizations is possible.

ANS: extranet

PTS: 1 REF: 142 NAT: BUSPROG: Technology

TOP: A-head: Extranets KEY: Bloom's: Knowledge

13. A(n) ____________________ is a journal or newsletter that is updated frequently and intended for the
general public.
 ANS:
blog
Weblog

PTS: 1 REF: 144 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

14. A(n) ____________________ is an electronic audio file, such as an MP3 file, that is posted on the
Web for users to download to their mobile devices or computers.

ANS: podcast

PTS: 1 REF: 147 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

15. A(n) ____________________ is a local connection point-of-presence that connects a variety of

high-performance networks, and its main function is the exchange of I2 traffic with a specified
bandwidth.

ANS: gigapop

PTS: 1 REF: 147 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

SHORT ANSWER

1. Describe the use of hypermedia on the Web.

ANS:
The Web organizes information by using hypermedia, meaning documents that include embedded
references to audio, text, images, video, and other documents. Composed of billions of hypermedia
documents, the Web constitutes a large portion of the Internet.

PTS: 1 REF: 130 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

2. What is HTML?

ANS:
Hypertext Markup Language (HTML) is the language used to create Web pages. It defines a page’s
layout and appearance by using tags and attributes. A tag delineates a section of the page; an attribute
specifies a value.

PTS: 1 REF: 132 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

3. What connection speeds are available for VDSL?

ANS:
Very high-speed DSL (VDSL) has downstream/upstream transmission rate of up to 100 Mbps over
short distances (e.g., ITU G.993.2 standard).

PTS: 1 REF: 133 NAT: BUSPROG: Technology

 TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

4. What is a crawler-based directory?

ANS:
Crawler-based directories are based on index terms, just as the phone book’s white pages are based on
the last names and first names of people. They are also called automated directories.

PTS: 1 REF: 135 NAT: BUSPROG: Technology

TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

5. In addition to cost savings, list three other advantages of Voice over Internet Protocol (VoIP).

ANS:
In addition to cost savings, VoIP offers the following advantages:

Users do not experience busy lines.

Voicemails can be received on the computer.
Users can screen callers, even if the caller has caller ID blocked.
Users can have calls forwarded from anywhere in the world.
Users can direct calls to the correct departments and take automated orders.

PTS: 1 REF: 137 NAT: BUSPROG: Technology

TOP: A-head: Internet Services KEY: Bloom's: Knowledge

6. What type of information do major publishers provide on their Web sites?

ANS:
Many major publishers in the United States and Europe have Web sites that offer descriptions of
forthcoming books, sample chapters, online ordering, and search features for looking up books on
certain topics or by specific authors.

PTS: 1 REF: 137 NAT: BUSPROG: Technology

TOP: A-head: Web Applications KEY: Bloom's: Knowledge

7. List any three banking services available on the Internet.

ANS:
Following are banking services available via the Internet:

Access to customer service by e-mail around the clock

Viewing current and old transactions
Online mortgage applications
Interactive tools for designing a savings plan, choosing a mortgage, or getting insurance quotes online
Finding loan status and credit card account information online
Paying bills and credit card accounts
Transferring funds
Viewing digital copies of checks

PTS: 1 REF: 138-139 NAT: BUSPROG: Technology

TOP: A-head: Web Applications KEY: Bloom's: Knowledge

8. What is an intranet?
 ANS:
An intranet is a network within an organization that uses Internet protocols and technologies (for
example, TCP/IP, which includes File Transfer Protocol [FTP], SMTP, and others) for collecting,
storing, and disseminating useful information that supports business activities, such as sales, customer
service, human resources, and marketing.

PTS: 1 REF: 140 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge

9. What is the main difference between a company’s Web site and its intranet?

ANS:
The main difference between a company’s Web site and its intranet is that the company Web site is
usually public; an intranet is for internal use by employees. However, many companies also allow
trusted business partners to access their intranets, usually with a password or another authentication
method to protect confidential information.

PTS: 1 REF: 140 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge

10. What is Web 2.0?

ANS:
Web 2.0 refers to the trend toward Web applications that are more interactive than traditional Web
applications. Collaboration or e-collaboration is one of the key components of Web 2.0.

PTS: 1 REF: 144 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

11. State the uses of corporate wikis with examples.

ANS:
Corporate wikis are used for a variety of purposes, such as posting news about product development.
Many open-source software packages for creating wikis are available, such as MediaWiki and TWiki.
Companies are also creating wikis to give customers information. For example, Motorola and
T-Mobile have set up wikis about their products that function as continually updated user guides, and
eBay has formed eBay Wiki, where buyers and sellers can share information on a wide range of topics.

PTS: 1 REF: 145 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

12. Define social networking.

ANS:
Social networking refers to a broad class of Web sites and services that allow users to connect with
friends, family, and colleagues online as well as meet people with similar interests or hobbies. More
than 100 social networks are available on the Internet.

PTS: 1 REF: 145 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

13. Differentiate between a podcast and a regular audio file?

 ANS:
A podcast is different from a regular audio file in that users can subscribe to a podcast. Each time a
new podcast is available, an aggregator collects it automatically, using the URL, and makes it
available for subscribers. Subscribers can then “sync” the podcast with their mobile devices and listen
to it whenever they want.

PTS: 1 REF: 147 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

14. What is a gigapop?

ANS:
A gigapop is a local connection point-of-presence that connects a variety of high-performance
networks, and its main function is the exchange of I2 traffic with a specified bandwidth.

PTS: 1 REF: 147 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

15. Describe the Internet2 learningware application.

ANS:
This suite of applications is intended to make education more accessible, targeting distance learning
and self-education. The proposed Instructional Management System (IMS) provides an environment
that enables students to learn in an “anytime, anywhere” fashion. This technology also gives
instructors access to a broad range of teaching materials for online classes.

PTS: 1 REF: 148 NAT: BUSPROG: Technology

TOP: A-head: New Trends: The Web 2.0 and Web 3.0 Eras KEY: Bloom's: Knowledge

ESSAY

1. Describe the Internet backbone. What are NAPs and how do they relate to the Internet backbone?

ANS:
The Internet backbone is a foundation network linked with fiber-optic cables that can support very
high bandwidth. It’s called a “backbone” because it supports all the other networks that form the
Internet, just as the human backbone is the foundation of the nervous system. The Internet backbone is
made up of many interconnected government, academic, commercial, and other high-capacity data
routers. Several private companies operate their own Internet backbones that interconnect at network
access points (NAPs). You can find a list of Internet backbones based in the United States at
www.nthelp.com/maps.htm. NAPs determine how traffic is routed over the Internet. Local area
networks (LANs) serve as localized Internet connections, and they use NAPs to connect to the Internet
backbone.

PTS: 1 REF: 130 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

2. Describe each component of the following URL:

http://www.csub.edu/~hbidgoli/books.html

ANS:
Here are brief explanations of each part of the URL:
http—Stands for Hypertext Transfer Protocol, the protocol used for accessing most Web sites.
 www.csub.edu—The www stands for WWW, World Wide Web, or the Web. The csub stands for
California State University at Bakersfield. And the .edu is the suffix for educational institutions.
Together, csub.edu uniquely identifies this Web site.
/~hbidgoli—This part is the name of the directory in which files pertaining to the books the author has
written are stored. A server can be divided into directories for better organization.
books.html—This part is the document itself. The .html extension means it is a Hypertext Markup
Language (HTML) document. Servers that do not support long extensions display just .htm; other
servers display .html.

PTS: 1 REF: 133 NAT: BUSPROG: Technology

TOP: A-head: The Internet and the World Wide Web KEY: Bloom's: Knowledge

3. How does the search process in a search engine work?

ANS:
When you enter a search term, the search engine uses the index to look up the term. If the term exists
in the index, the search engine identifies all Web pages linked to the term. However, it needs some
way of prioritizing Web pages based on how close each one is to the search term. For example, say
your Aunt Emma makes picture-frame cookies and has a Web site for selling them. Someone
searching on the term “picture frame” might see Aunt Emma’s site listed, too. Because search engines
are programmed to try to differentiate different types of search requests, however, they can use other
terms, such as “posters,” “photos,” and “images,” to give a higher priority to Web pages containing
these additional terms, along with the search term “picture frame,” and a lower priority to Web pages
containing terms such as “cookies” or “baked goods” along with “picture frame.” Search engines vary
in intelligence, which is why you can use the same search term and get different results with two
different search engines.

PTS: 1 REF: 134 NAT: BUSPROG: Technology

TOP: A-head: Navigational Tools, Search Engines, and Directories
KEY: Bloom's: Knowledge

4. What type of services do real estate Web sites provide?

ANS:
Real estate Web sites provide millions of up-to-date listings of homes for sale. Buyers can review
neighborhoods, schools, and local real estate prices, and customers can use these sites to find realtors
and brokerage firms and learn home-buying tips. Some sites have virtual tours of houses for sale,
which is convenient for buyers moving to another state. Other services include appraisals,
neighborhood and school profiles, financing options, and home improvement advice. Major real estate
Web sites include Remax (www.remax.com), Century 21 (www.century21.com), Prudential
(www.prudential.com), and ERA (www.era. com).

PTS: 1 REF: 137-138 NAT: BUSPROG: Technology

TOP: A-head: Web Applications KEY: Bloom's: Knowledge

5. What types of information can be provided on an intranet to improve an organization’s efficiency and
effectiveness?

ANS:
The following information can be provided on an intranet to improve an organization’s efficiency and
effectiveness:
Human resources management—401K plans, upcoming events, company’s mission statement and
policies, job postings, medical benefits, orientation materials, online training sessions and materials,
meeting minutes, vacation time
Sales and marketing—Call tracking, information on competitors, customer information, order tracking
and placement, product information
Production and operations—Equipment inventory, facilities management, industry news, product
catalog, project information
Accounting and finance—Budget planning, expense reports

PTS: 1 REF: 142 NAT: BUSPROG: Technology

TOP: A-head: Intranets KEY: Bloom's: Knowledge