Health, Safety, Quality, &

Environmental Management
System Manual

Revision 17
 ABSG HSQEMS Manual

Table of Contents
0 Introduction 6
1 Scope 6
1.1 General 6
2 Reference 7
2.1 Normative References 7
2.2 Included Requirements 7
3 Terms and Definitions 7
4 Context of the Organization 7
4.1 Understanding the Organization and Its Context 7
4.1.1 Internal Context 7
4.1.2 External Context 8
4.2 Understanding the Needs and Expectations of Workers and Interested Parties 8
4.3 Determining the Scope of the Health, Safety, Quality and Environmental Management System 8
4.4 Health, Safety, Quality and Environmental Management System and Its Processes 8
4.4.1 General Requirements 9
4.4.2 Documentation Requirements 9
5 Leadership and Worker Participation 9
5.1 Leadership and Commitment 9
5.1.1 General 9
5.1.2 Customer Focus 10
5.2 HSQE Policy 10
5.2.1 Establishing the Health, Safety, Environmental and Quality (HSQE) policy 10
5.2.2 Communicating the HSQE Policy 11
5.3 Organizational Roles, Responsibilities, and Authorities 11
5.3.1 Management Responsibilities 11
5.3.2 General Responsibilities 12
5.4 Participation and Consultation 12
6 Planning 13
6.1 Actions to Address Risks and Opportunities 13
6.1.1 General 13
6.1.2 Actions to Address Risks and Opportunities, Environmental Aspects, and Hazard Identification
and Assessment of Risks and Opportunities 13
6.1.3 Legal and Other Requirements, including Compliance 15

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6.1.4 Planning Actions 15

6.2 Health, Safety, Quality and Environmental Objectives and Planning to Achieve Them 15
6.2.1 HSQE Objectives 15
6.2.2 Planning 16
6.3 Planning of Changes 16
7 Support 17
7.1 Resources 17
7.1.1 General 17
7.1.2 People 17
7.1.3 Infrastructure 17
7.1.4 Environment for the Operation of Processes 17
7.1.5 Monitoring and Measuring Resources 18
7.1.6 Organizational Knowledge 19
7.2 Competence 19
7.3 Awareness 19
7.4 Communication 19
7.5 Documented Information 20
7.5.1 General 20
7.5.2 Creating and Updating 20
7.5.3 Control of Documented Information 22
8 Operation 22
8.1 Operational Planning and Control 22
8.1.1 General 22
8.1.2 Eliminating Hazards and Reducing OH&S Risks 22
8.1.3 Management of Change 22
8.1.4 Procurement 23
8.2 Requirements for Products and Services 23
8.2.1 Customer Communication 23
8.2.2 Determination of Requirements Related to Products and Services 23
8.2.3 Review of Requirements Related to Products and Services 23
8.2.4 Changes to Requirements for Products and Services 24
8.2.5 Emergency Preparedness and Response 24
8.3 Design and Development of Products and Services 24
8.3.1 General 24

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8.3.2 Design and Development Planning 24

8.3.3 Design and Development Inputs 25
8.3.4 Design and Development Controls 25
8.3.5 Design and Development Outputs 25
8.3.6 Design and Development Changes 25
8.4 Control of Externally Provided Processes, Products, and Services 25
8.4.1 General 26
8.4.2 Type and Extent of Control 26
8.4.3 Information for External Providers 26
8.5 Production and Service Provision 26
8.5.1 Control of Production and Service Provision 26
8.5.2 Identification and Traceability 27
8.5.3 Property Belonging to Customers or External Providers 27
8.5.4 Preservation 27
8.5.5 Post-Delivery Activities 27
8.5.6 Control of Changes 28
8.6 Release of Products and Services 28
8.7 Control of Nonconforming Outputs 28
9 Performance Evaluation 28
9.1 Monitoring, Measurement, Analysis, and Evaluation 28
9.1.1 General 28
9.1.2 Customer Satisfaction 29
9.1.3 Evaluation of Compliance 30
9.1.4 Analysis and Evaluation 30
9.2 Internal Audit 31
9.3 Management Review 31
9.3.1 General 31
9.3.2 Management Review Inputs 32
9.3.3 Management Review Outputs 32
10 Improvement 33
10.1 General 33
10.2 Incident, Nonconformity and Corrective Action 33
10.3 Continual Improvement 34
ANNEX A: Chairman’s Letter: ABS Group HSQE Management System Manual 36

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ANNEX B: Cross Reference Matrix 37

ANNEX C: Relationship between PDCA and the framework in this HSQEMS 43

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0 Introduction
This ABS Group of Companies (ABS Group) Health, Safety, Quality and Environmental Management System
(HSQEMS) Manual establishes the foundation for providing products and services that meet customer and
applicable statutory and regulatory requirements and aims to enhance customer satisfaction through
continual improvement process, establishes the requirements to assist in controlling the health and safety
risks and facilitating improvements in health and safety performance. Policy and objectives are formulated
that take into account legislative and regulatory requirements and information about significant
environmental, health and safety impacts. These policies and objectives include those that ABS Group can
control as well as those which ABS Group can be expected to have an influence. A description of available
ABS Group services can be found on the ABS Group Website.
The following Mission Statement is adopted by the management and ABS Group employees.
“The mission of ABS Group of Companies is to be a leading global provider of
technical services that better enables our clients to operate safely, reliably, efficiently
and in compliance with applicable regulations and standards. We are focused on
adding value to the industries we serve and strategically capturing synergies with
ABS.”
The ABS Group HSQEMS is applicable to ABS Group and affiliated companies, with the exception for
Quality Evaluations where only the Health and Safety Elements of the Management System apply.

1 Scope
1.1 General
The ABS Group HSQEMS documents specific requirements that cover services offered by ABS Group.
ABS Group has established, documented, maintains and manages a HSQEMS and continually improves its
effectiveness in accordance with the requirements of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018,
U.S. Federal Law 10 CFR 50 Appendix B, and ISO/IEC 17020:2012.
ABS Group has determined processes needed for the HSQEMS, their application, sequence, and interaction
throughout the organization per Annex “A” and Annex “B” of this manual. Where applicable, processes are
monitored, measured, and analyzed.
See Annex “A” for the Cross Reference Matrix for the relevant Health and Safety sections of the HSQEMS
that apply to Quality Evaluations.
The criteria and methods needed to ensure that both the operation and control of these processes are
effective have been determined through the development of policies, procedures, and work instructions. See
Attachment A for primary procedures and work instructions.
The availability of resources and information necessary to support the organization and monitoring of these
processes are ensured through implementation of the requirements and the Continuous Improvement
Steering Committee (CISC).
The CISC determines and ensures implementation of actions necessary to achieve planned results and
continual improvement of the processes.
This manual is used in conjunction with supporting HSQEMS procedures to define the ABS Group Health,
Safety, Quality and Environmental Management System. The numbering used throughout aligns with the ISO
9001, ISO 14001 and ISO 45001 text.

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2 Reference
2.1 Normative References
The following referenced document(s) contains provisions, which through reference in this Manual, constitute
provisions of this Health, Safety, Quality and Environmental Management System Manual. The latest revision
of these documents applies, unless otherwise stated by edition, issue, revision, or date.
• ISO 9001:2015
• ISO 14001:2015
• ISO 45001: 2018

2.2 Included Requirements

This HSQEMS Manual also includes meeting the applicable requirements from the following reference
documents:
• U.S. Federal Law 10 CFR 50 Appendix B, Quality Assurance Criteria for Nuclear Power Plants and Fuel
Processing Plants
• EN ISO/IEC 17020:2012, General criteria for the operation of various types of bodies performing
inspection

3 Terms and Definitions

Terms and Definitions used in the HSQEMS Manual and the HSQEMS Procedures and related Attachments
are defined in the HSQEMS Glossary of Terms.

4 Context of the Organization

4.1 Understanding the Organization and Its Context
4.1.1 Internal Context
ABS Group Management is responsible for identifying and considering internal issues of the organization that
can affect its ability to achieve the intended results of the HSQEMS.
The internal context of the organization is the internal environment in which ABS Group endeavors to achieve
its strategic objectives, including the HSQE objectives, and manages internal risks and opportunities.
Internal context includes, but is not limited to:
• Products and services
• Organizational structure, roles, and responsibilities
• Leadership
• Organizational culture
• Capabilities, understood in terms of resources and knowledge (e.g., capital, time, people, processes,
systems, and technologies)
• Information systems, information flows, and decision-making processes (both formal and informal)
• Standards, guidelines, and models adopted by the organization
• Form and extent of ABS Group’s contractual relationships

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• Introduction of new products, materials, services, tools, software, premises, and equipment
• Relationship with, as well as perceptions and values of workers
• Working time arrangements
• Working conditions
• Changes in relation to any of the above

4.1.2 External Context

The external context of the organization includes external institutions or influences that can affect the
HSQEMS for ABS Group and its ability to achieve the intended business and Health, Safety, Quality and
Environmental (HSQE) objectives.
The external context includes but is not limited to:
• Immediate (specific) environment – has a direct and immediate influence on decisions and activities of
ABS Group. It includes, but is not limited to: users, providers, competitors, and needs and expectations
of interested parties.
• General environment – includes economic, political, legal, social, and global conditions that may
influence ABS Group.
• New knowledge on products and their effect on health and safety
• Key drivers and trends relevant to the industry or sector having impact on the organization
• Relationships with, as well as perceptions and values of, its external interested parties
• Changes in relation to any of the above

4.2 Understanding the Needs and Expectations of Workers and Interested Parties
ABS Group employees notify “the Person-in-charge” if he/she comes across any new legal, regulatory,
contractual, or other requirement that might be relevant to the HSQEMS, as well as their needs and
expectations, identifying which needs and expectations of the interested parties which become compliance
obligations and applicable statutory and regulatory requirements.
The context of the organization will be taken into account during definition of the scope of the HSQEMS.

4.3 Determining the Scope of the Health, Safety, Quality and Environmental Management System
The ABS Group HSQEMS is applicable to ABS Group and affiliated companies, with the exception for
Quality Evaluations where only the Health and Safety Elements of the Management System apply.
There are no exclusions in this HSQEMS Manual from ISO 9001:2015, ISO 14001:2015, ISO 45001: 2018,
nor EN ISO/IEC 17020:2012 or the 10 CFR 50 Appendix B (U.S. Federal Law), as they apply to our services
and processes.
The scope of the ABS Group Health, Safety, Quality and Environmental Management System is for:
The provision of safety, risk and integrity management services and solutions including project
management support, consulting, design, independent verification and certification, software
development, specialized engineering, staff augmentation and training.

4.4 Health, Safety, Quality and Environmental Management System and Its Processes

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4.4.1 General Requirements

In order to maintain the HSQEMS, ABS Group has:
a) Identified the inputs required and the outputs expected from the processes needed for the HSQEMS and
its application throughout the organization;
b) Determined the sequence and interaction of these processes;
c) Determined and apply the criteria and methods (including monitoring, measurements and related
performance indicators) needed to ensure that both the operation and control of these processes are
effective;
d) Ensured resources needed for these processes and ensure their availability;
e) Assigned the responsibilities and authorities for these processes,
f) Addressed the risks and opportunities as determined in accordance with the requirements of 6.1;
g) Evaluated these processes and implement any changes needed to ensure that these processes achieve
their intended results;
h) Implemented actions necessary to achieve planned results and improve these processes and the overall
performance of the health, safety, quality and environmental management system; and
i) Processes affecting product and service conformity with these requirements may be outsourced. The
outsourced processes are identified and managed to ensure control over such processes.

4.4.2 Documentation Requirements

The ABS Group HSQEMS documentation includes a documented statement of the HSQEMS policy and
HSQE objectives, this HSQEMS Manual, documented procedures required by ISO 9001:2015, ISO
14001:2015, ISO 45001:2018, U.S. Federal Law 10 CFR 50 Appendix B, ISO/IEC 17020:2012, and by ABS
Group that are referenced in the appropriate sections of this manual and quality records required by the
above standards, company policies, procedures and/or work instructions as referenced:
Information describing the core elements of the HSQEMS and their interaction may be found in Annex B.

5 Leadership and Worker Participation

5.1 Leadership and Commitment
5.1.1 General
Top Management is accountable for ensuring that the Health, Safety, Quality and Environmental (HSQE)
policies, requirements, objectives, and accomplishments are internally communicated, understood,
implemented and maintained throughout the organization. Feedback and communication are actively
encouraged. Top management consists of the members of Corporate Continuous Improvement Steering
Committee.
The Corporate Continuous Improvement Steering Committee (CISC-C) is accountable for establishing
Health, Safety, Quality and Environmental Management Systems, for determining HSQE objectives and
targets for communicating these to the organization. Each location is responsible for establishing a local
CISC to ensuring implementation of these objectives and reporting on the status to the CISC-C. In addition
each location is responsible for establishing local specific objectives and targets, taking a proactive role in
encouraging continual improvement and forwarding new concepts up to the CISC-C. The CISCs are made
up of representatives of senior management from the Corporate and Divisional Management Staffs.
The ways in which the ABS Group HSQEMS is implemented, as a form of leadership, include:

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a) Our employees have the appropriate education, experience and training for the work performed;
b) Our equipment and facilities are suited for their purpose and in good and safe condition;
c) The organization, responsibility, authority, and interfaces of the various functions are defined and
documented;
d) Activities are characterized by health, safety, quality and environmental sensitivity as set forth in our
HSQEMS;
e) Steps to remedy any existing defects and deficiencies, either internally or externally;
f) New products/services development based on the requirements of the market and conducted with due
attention to demands that may arise in the future;
g) Adherence to a documented and efficient health, safety, quality and environmental management system;
h) Audits of the health, safety, quality and environmental management system, products, services and
processes;
i) Management reviews of the health, safety, quality and environmental management system;
j) The commitment to comply with relevant legislation and regulations;
k) The provision of a framework for setting-up and reviewing HSQE objectives and targets;
l) To make the HSQE policy available to interested parties;
m) The commitment to continual improvement;
n) Aiding in the creation of an environment to yield a strong health and safety culture;
o) All ABS Group activities are carried out in accordance with the ABS Code of Ethics;
p) Protecting workers from reprisal due to reporting of unsafe conditions and unsafe behaviors, leading up
to incidents, and potential risks and opportunities;
q) Creation of a system that allows the incorporation of consultation and participation of workers.

5.1.2 Customer Focus

ABS Group management ensures that customer requirements are determined and met with the aim of
enhancing customer satisfaction per 8.2 and 9.1.2. To achieve these aims, resources are provided for the
operation and improvement of the operating system, and the satisfaction of customers and other interested
parties.
ABS Group is committed to focusing on both its internal as well as external customer needs by providing
products and services that conform to their requirements, both specified and implied, and to exceeding their
expectations. This commitment is met by ensuring that the organization adheres to applicable Procedures,
Instructions, Regulations, Standards, Specifications, and Contractual Agreements.

5.2 HSQE Policy

5.2.1 Establishing the Health, Safety, Environmental and Quality (HSQE) policy
The following is the HSQE Management System Policy Statement adopted by the management of
ABS Group:

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“We will respond to the needs of our clients and the public by delivering quality products and
services in support of our Mission while providing for the safety of life and property and the
preservation of the environment.

We will undertake certification activities impartially and will not allow commercial, financial or
other pressures to compromise impartiality.

We are committed to continually improving the effectiveness of our HSQE performance and
management system by identifying risks and opportunities that help to eliminate hazards and
reduce risks in order to provide safer and healthier working conditions with the goal of
preventing injury, ill health and pollution.

We comply with applicable legal and regulatory requirements as well as other requirements
to which ABS Group companies subscribe relating to ABS Group companies and our HSQE
aspects, objectives and targets, with a commitment of input and the participation of our
workers.”

5.2.2 Communicating the HSQE Policy

Top management ensures that appropriate communication processes are established within the organization
and that communication takes place regarding the effectiveness of the HSQEMS.
Employees are to understand the policy and how they contribute to it in their day-to-day activities. The policy
is made available to relevant interested parties, as appropriate if requested.
Note that processes related to effects on health, safety or the environment are documented in the Procedure,
“Health, Safety and Environmental Related Internal and External Communications”.

5.3 Organizational Roles, Responsibilities, and Authorities

5.3.1 Management Responsibilities
ABS Group top management ensures that the responsibilities and authorities are defined and communicated
within ABS Group. Responsibilities are defined in job descriptions as well as HSQEMS procedures.
The President & CEO of ABS Group of Companies has appointed the HSQE Management Representative.
The Management Representative is a member of management who, irrespective of other responsibilities, has
responsibility and authority that includes ensuring that processes needed for the HSQEMS are established,
implemented and maintained, reporting to ABS Group top management on the performance of the HSQEMS
and any need for improvement, and ensuring the promotion of awareness of customer requirements
throughout ABS Group.
The interrelation of functional personnel within ABS Group is defined in organizational charts.
The roles, responsibilities, and authorities of employees within the organization are defined and
communicated by management in order to facilitate effective health, safety, quality and environmental
management with particular regard to:
a) Conformance to the requirements of HSQEMS;
b) Execution of fundamental processes are delivering their intended outputs or results;
c) Reporting on the performance of the HSQEMS and on opportunities for improvement (see 10.1), in
particular to top management;

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d) Promotion of customer focus throughout the organization;

e) Ensuring that the integrity of the HSQEMS is maintained when changes to the HSQEMS are planned and
implemented.
Specific responsibilities and authorities for such activity affecting quality, health, environmental and safety
impacts are defined in the respective Job Descriptions, the ABS Group Delegation of Authority Manual, and
in the procedures and process instructions. ABS Group names persons who assume authority in the
absence of a manager.
Overall leadership and coordination is exercised by the Corporate Office.
ABS Group top management ensures that the responsibilities and authorities are defined and communicated
within ABS Group. Responsibilities are defined in position descriptions.
ABS Group top management ensures that appropriate communication processes are established within
ABS Group and that communication takes place regarding the effectiveness of the HSQEMS. Reference
Procedure, “Health, Safety and Environmental Related Internal and External Communications”.

5.3.2 General Responsibilities

Employees are responsible for the quality of their work and shall follow all policies and procedures of the
HSQEMS. All employees will participate in their department’s organized periodical safety briefings. The ABS
Code of Ethics governs employees of ABS Group. The interrelationship of personnel is defined in the ABS
Group Organization Charts.
Employees with manager or supervisor role are responsible for ensuring employees under their control
comply with the HSQEMS. In addition, the manager/supervisor is responsible for ensuring that the employee
has read and understood the manual and acknowledges this action.
Internal and external HSQEMS communications are handled as part of the normal operating processes
throughout the company. Further internal and external communication descriptions are made a part of the
respective procedures and process instructions of the function performing them.

5.4 Participation and Consultation

Employees regardless of level within the organization are expected to be active participants in the HSQEMS.
This includes providing feedback on current policies or procedures, reviewing CISC meeting minutes and
performance metrics.
Employees are to be continually aware of their surrounding conditions including any activities taking place in
their work area that may affect their health and safety. Employees are allowed to provide feedback on any
health and safety concerns.
Health and safety related hazards, risks, or opportunities, identified on a local level, are to be followed up by
the employees and their supervisor, so that any necessary corrective and preventive actions can be taken to
mitigate those hazards to levels of risk considered acceptable. Assistance from Corporate HSQE may be
sought when necessary.
When necessary, external contractors, visitors and interested parties may be provided with access to
applicable HSQE policies and procedures. Access will be determined on a case-by-case.
Records of health and safety meetings should be kept and stored locally identifying the topic covered for
each meeting, those individuals attending and the presenter. Those unable to attend should be provided the
materials and the opportunity to review the meeting activities with another individual who was physically
present at the meeting. Any questions on the content of the meeting should be raised up to the
supervisor/manager for clarification.

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6 Planning
6.1 Actions to Address Risks and Opportunities
Preventive Action
Preventive action is built into HSQEMS through risk based approach. Actions which are appropriate to the
effects of the potential problem, are taken to eliminate the causes of potential nonconformities in order to
prevent their occurrence:
a) Determining potential nonconformities and their causes through the use of appropriate sources of
information such as processes and work operations which affect health and safety of people, introduction
of hazards, product and service quality, audit results, quality and environmental records, and customer
complaints, to detect, analyze, and eliminate potential causes of nonconformances;
b) Evaluating the need for action to prevent occurrence of nonconformities;
c) Determining and implementing action needed and the application of controls to ensure that it is effective;
d) Records of results of action taken; and
e) Reviewing preventive action taken and confirmation that relevant information on actions taken is
submitted for management review.
ABS Group will use preventive methodologies to identify the causes of potential nonconformances.
Examples of such methodologies may include risk analyses, trend analyses, statistical process control, fault
tree analyses, failure modes and effects and criticality analyses.
Appropriate representatives will participate in the preventive actions.

6.1.1 General
When planning for the HSQEMS, ABS Group will determine the risks and opportunities that need to be
addressed to:
a) Give assurance that the HSQEMS can achieve its intended result(s);
b) Enhance desirable effects;
c) Prevent, reduce or mitigate, undesired effects;
d) Achieve continual improvement.
This determination shall include, but not be limited to, the following:
a) Hazards;
b) Risks, including and beyond HSQE risks;
c) Opportunities, including and beyond HSQE opportunities;
d) Legal and other requirements.

6.1.2 Actions to Address Risks and Opportunities, Environmental Aspects, and Hazard
Identification and Assessment of Risks and Opportunities
Actions to Address Risks and Opportunities

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Planning will take into account external and internal issues that are relevant to our purpose and strategic
direction and that affect our ability to achieve the intended result(s) of our HSQEMS.
ABS Group will also plan to:
a) Include actions to address these risks and opportunities, relevant to the outcomes of the HSQEMS;
b) Detail how to integrate and implement the actions into its HSQEMS processes, and to evaluate the
effectiveness of these actions.
Actions taken to address risks and opportunities will be proportionate to the potential impact on the
conformity of products and services.
In addition, due to their effect or potential effect on ABS Group’s ability to consistently meet the desired
outcomes of the organization, the customer and applicable statutory and regulatory requirements, ABS
Group will determine:
a) The interested parties that are relevant to the HSQEMS;
b) The requirements of these interested parties that are relevant to the HSQEMS.
ABS Group will monitor and review information about these interested parties and their relevant
requirements.
Changes, which are temporary or permanent, will be controlled in the organization and relevant risks
identified and mitigated.

Environmental Aspects
The “Environmental Aspects and Significant Impact Determination” Procedure has been established and is
maintained to identify the Environmental Aspects of activities, products or services for which ABS Group can
control or over which it can be expected to have an influence. This procedure includes the method for
determining those aspects, which have or can have significant impacts on the environment, plan of action
including considering a life cycle perspective. Aspects related to significant impacts are considered in the
setting of the environmental objectives.

6.1.2.1 Hazard Identification

The Hazard Identification, Risk Analysis, and Job Safety Analysis procedure addresses the hazard
identification related to ABS Group activities. This includes but is not limited to the following factors:
a) Organization of work related to social factors (workload, work hours, victimization, harassment, and
bullying), leadership and culture within ABS Group;
b) All activities, regardless of frequency of occurrence, and situations, including,
i. Infrastructure, equipment, materials, substances, and physical conditions of worksites,
ii. Field environments, office environments and travelling between sites
iii. Human factors
iv. Manner in which the work is conducted
c) ABS Group incidents and those related to our clients, any emergency situations involving company
activities and the potential causes;
d) People within the vicinity of ABS Group operations or personnel performing work-related activities, any
and all individuals;
e) Workplace layout and conditions created in the immediate environment due to work-related activities;

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f) Actual or proposed changes within ABS Group;

g) Changes to knowledge base or additional information about hazards.

6.1.2.2 Assessment of Occupational Health & Safety Risks and Other Risks to the Occupational
Health & Safety Management System
Occupational Health and Safety (OH&S) risks are also controlled via the “Risk and Opportunities” and
“Hazard Identification, Risk Analysis, and Job Safety Analysis” Procedures, in regard to ABS Group activities.
The procedures outlines the hierarchy of controls and allows for management of their effectiveness, when
implemented.

6.1.2.3 Assessment of OH&S Opportunities and Other Opportunities for the OH&S Management
System
OH&S opportunities are controlled via the “Risk and Opportunities” and “Hazard Identification, Risk Analysis,
and Job Safety Analysis” Procedures, in regard to ABS Group activities. The procedure outlines how the
identification of opportunities should support the OH&S performance objectives.

6.1.3 Legal and Other Requirements, including Compliance

The “Environmental, Health and Safety Laws and Regulations” Procedure has been established and is
maintained to identify and have access to governmental statutes and compliance obligations to which
ABS Group is subject, that are applicable to the health, safety and environmental issues related to ABS
Group activities, products or services.

6.1.4 Planning Actions

Business plans shall be developed in consideration of any actions needed to address significant
environmental aspects, OH&S risks and opportunities, legal and other requirements.

6.2 Health, Safety, Quality and Environmental Objectives and Planning to Achieve Them
6.2.1 HSQE Objectives
It is the responsibility of ABS Group management to ensure that health, safety, quality and environmental
objectives related to occupational health and safety and pollution prevention performance, including those
needed to meet work-related requirements and supporting the organizational objectives, are established at
relevant functions, levels and processes within the operations of ABS Group. These objectives are
measurable, monitored, communicated, updated as appropriate, and consistent with the HSQE policy. In
establishing objectives, the following are considered:
• Associated compliance obligations;
• Significant environmental aspects;
• Results of risk and opportunities;
• Results of consultation with workers;
• Technological options;
• Financial, operational, and business requirements;
• Viewpoints of interested parties.

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Programs have been established and are maintained for achieving the objectives and targets, which include
what will be done, what resources will be required, when to be completed and the designation of
responsibility for their achievement.
Additional objectives may be considered on a yearly basis for OH&S to enhance OH&S performance, related
to trending issues and the results of consultation with workers.

6.2.2 Planning
Health, safety, quality and environmental planning is an integral part of the ABS Group management
process. Top management will implement health, safety, quality and environmental planning for the activities
and resources needed to satisfy the HQSE policy, objectives and requirements during the annual budgeting
process. Health, Safety, Quality and Environmental (HSQE) objectives are determined by the Corporate-
CISC and consolidated into HSQE Objectives for the purpose of planning, monitoring, control, and
evaluation.
Our outputs are documented, reviewed during periodic management review meetings, revised as necessary
and considering how actions to achieve the HSQE objectives can be integrated into business processes.

6.2.2.1 Primary inputs include:

a) Needs and expectations of the customers (internal and external) and other interested parties,
b) Performance of the products and services, and feedback on the use of software and hardware obtained
from internal and external users,
c) Performance of the HSQEMS processes,
d) Lessons learned from previous experience,
e) Risk assessment and mitigation,
f) Other sources of information which identifies opportunities for improvement.

6.2.2.2 Output of the planning includes:

a) The responsibility and authority for developing improvement plans,
b) Skills and knowledge needed,
c) Improvement approaches, methodology and tools,
d) The resources needed,
e) Alternative planning needs,
f) Indicators for performance achievements,
g) The need for documentation and records, and
h) Timeline.

6.3 Planning of Changes

ABS Group management ensures the continuity and effectiveness of the HSQEMS must be substantially
maintained in the event of significant changes in management system or organization. Changes will be
carefully planned so as not to disrupt the organizations ongoing capability and responsibility to effectively
meet customer and regulatory requirements. In such instances, ABS Group management will require:

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• Careful planning of the nature and timeline for the changes;

• Determining the impact or outcome of such changes;
• Ensuring adequate resources are available to implement the change;
• Top management authorization and responsibility assignment
• Change deployment and follow-up
• Review of the HSQEMS by top management after changes are effected.

7 Support
7.1 Resources
7.1.1 General
ABS Group takes into account the range of resources needed to develop and maintain the HSQEMS and the
fundamental processes.
ABS Group uses inputs from the Continuous Improvement Steering Committee (CISC), review of the Health,
Safety, Quality and Environmental Management System (HSQEMS), normal operating monitoring of ABS
Group and associated performance measurements, and new product/service planning and development
activities in determining the need for resources.

7.1.2 People
ABS Group ensures that personnel performing work under its control are competent on the basis of
appropriate education, training, skills and experience.

7.1.3 Infrastructure
ABS Group provides the infrastructure needed to attain health, safety, quality and environmental objectives
and performance. The infrastructure includes:
a) Buildings, workspace, and associated utilities;
b) Systems provided for personnel (hardware and software), including relevant training;
c) Supporting services (such as communications);
d) Transportation resources;
e) Consideration where staff work out of a home-based office.
Management identifies and retains details of facilities that are considered necessary to maintain performance
and objectives.

7.1.4 Environment for the Operation of Processes

ABS Group management determines and manages the work environment needed to achieve conformity to
the health, safety, quality and environmental management system requirements. ABS Group recognizes the
importance of the work environment and its influence on human and physical factors, which contribute to
motivation, satisfaction and performance of employees. Consideration is given to physical and human
factors such as (social, psychological or physical):

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a) Suitable lighting, ventilation and access conditions shall be made a requirement to permit safe and
effective work to take place. The environmental conditions under which work will be permitted to take
place will be made clear to the customer prior to work commencing.
b) Training of staff on personal health and safety will be carried out and documented.
c) Requirements for personal protective equipment to be used when required, and procedures for personal
health and safety at work are established and documented.
Because of the extensive scope of ABS Group operations, it is recognized that the work environment is
strongly affected by local practices. Irrespective of this, ABS Group personnel are not required to operate in
any location or manner where there is a clear danger to their health and safety. This final determination is at
the discretion of the employee in accordance with this manual.

7.1.5 Monitoring and Measuring Resources

7.1.5.1 General
This section establishes the requirements for monitoring and measuring, which includes the control of
monitoring and measuring resources that are needed to provide evidence of conformity of products and
services to the determined requirements.
Documented procedure(s) have been established and are maintained to monitor and measure on a regular
basis the key characteristics of any operations and activities that can have a significant impact on the
environment or health and safety of people in the area. The “Environmental Aspects and Significant Impacts
Determination” Procedure, the “Hazard Identification, Risk Analysis, and Job Safety Analysis” Procedure, and
the “Risk and Opportunities” Procedure include the recording of information to track performance, relevant
operational controls and conformance with the environmental targets and objectives that have been
established.

7.1.5.2 Measurement Traceability

ABS Group does not normally use company-owned monitoring and measurement devices in the performance
of work. However, where they may be required for such usage, the requirements of the HSQEMS and
associated referenced procedures apply. The monitoring and measurement to be undertaken and the
monitoring and measurement devices needed to provide evidence of conformity of product and service to
determine requirements, irrespective of ownership, are stated in the “Supplier Control” Procedure.
Where necessary to ensure valid results per the above referenced procedure, measuring equipment, whether
or not it is owned by ABS Group, is:
a) Calibrated or verified at specified intervals, or prior to use, against measurement standards traceable to
international or national measurement standards (where no such standards exist, the basis used for
calibration or verification is recorded);
b) Adjusted or re-adjusted, as necessary, at specified calibration intervals;
c) Environmentally-controlled, as applicable;
d) Identified to enable the calibration status to be determined;
e) Safeguarded from adjustments that would invalidate the measurement result; and
f) Protected from damage and deterioration during handling, maintenance and storage.
ABS Group maintains a calibration history for company-owned monitoring and measuring devices. The
history details equipment type, a unique the work being performed.

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7.1.6 Organizational Knowledge

In order to ensure consistent quality of products and services, ABS Group will;
• Determine the knowledge necessary for the operation of processes and for achieving conformity of
products and services;
• Maintain knowledge and make it available to the extent necessary;
• Consider the current organizational knowledge and compare it to changing needs and trends;
• Acquire the necessary additional knowledge.
ABS Group management encourages staff to acquire knowledge by learning from training, mentoring,
experience, and benchmarking.

7.2 Competence
ABS Group ensures that personnel and contractors performing work under its control are competent on the
basis of appropriate education, training, skills and experience.

Training Process
ABS Group management is responsible for providing for training of the staff to ensure their competency.
Appropriate records of the training are maintained.

7.3 Awareness
ABS Group management recognizes the asset in its employees and encourages their involvement in
achieving the HSQE objectives through ensuring personnel doing work under its control are aware of:
a) The importance of conformance with the HSQE policy, objectives, procedures and the requirements of
the HSQEMS;
b) The significant environmental impacts, actual or potential, of their work activities and the environmental
benefits of improved personnel performance
c) The implications of not meeting health, safety, and environmental management system requirements and
compliance obligations;
d) Incidents and the outcomes of investigations relevant to them;
e) Hazards, OH&S risks and actions determined that are relevant to them;
f) Their roles, responsibilities and contribution in achieving conformance with the quality and environmental
policy and procedures;
g) The ability to remove themselves from work situations that present a threat of danger to life or health,
through the use of Stop Work Obligation (SWO); and
h) The potential consequences of departure from specified operating procedures; and adherence to the
skills and knowledge defined in the Job Descriptions and consideration of the core skills for workers
defined in the system or staff in those type positions.

7.4 Communication
Top management ensures that appropriate communication processes are established within the organization
and that communication takes place regarding the effectiveness of the HSQEMS.

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Note that processes related to effects on health, safety and environment are documented in the Procedure,
“Health, Safety, Quality and Environmental Related Internal and External Communications”.

7.5 Documented Information

7.5.1 General
ABS Group has established and maintains procedures for controlling documents, records and data related to
the requirements of the HSQEMS, including external documents that provide standards and customer
specifications.

7.5.2 Creating and Updating

Health, Safety, Quality and Environmental Management System Manual
The HSQEMS Manual provides an overall description of the scope of the HSQEMS and a framework for the
overall HSQEMS that includes top down controls, standards, and consistency requirements.
The HSQEMS Manual is used to instruct and guide ABS Group personnel, and to inform our customers of
the controls that have been implemented to assure quality and environmental compliance.
The HSQEMS Manual is available electronically to ABS Group employees.

Documentation Structure
The following diagram (Figure 1) outlines the structure of the ABS Group Health, Safety, Quality and
Environmental Management System (HSQEMS):

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Figure 1

Level 1
HSQEMS Manual – Describes the ABS Group method for establishing, implementing, and maintaining a
HSQEMS that meets the requirements of the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, US Federal
Law 10 CFR 50 Appendix B and EN ISO/IEC 17020:2012 standards. The HSQEMS Manual provides the
framework for the overall HSQEMS and provides the top-down controls, standards, consistency and
procedures necessary to maintain a cohesive system throughout ABS Group.

Level 2
HSQEMS Standards, Guidelines, Policies and Procedures – Address and support the sections of the
HSQEMS Manual and provide the details for implementing and maintaining the HSQEMS Manual
requirements. The HSQEMS Standards, Guidelines, Policies and Procedures apply to ABS Group.

Level 3
Operating Procedures and Process Instructions – Describe the requirements for processes that are specific
to a function within ABS Group (e.g., engineering procedures, inspection procedures, human resources
procedures, information management services procedures, finance procedures and office operating
procedures, as well as environmental considerations, as applicable). Policy is defined in these documents.
Job Descriptions are established for each position within the organization detailing the knowledge, skills and
abilities required to perform the work.

Level 4
Site/Function/Department - Specific Process Instructions that describe how the work is done associated with
the related procedures.

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Level 5
Records required by the HSQEMS or Operating Procedures or Process Instructions. HSQEMS records are
identified in each section of this manual and within each procedure or Process Instruction.

7.5.3 Control of Documented Information

Control of Documents
The “Document and Record Control” Procedure has been established to define the controls needed to
approve documents for adequacy prior to issue; review, update and approve as necessary; ensure that
changes and the current revision status of documents are identified; ensure that relevant versions of
applicable documents are available at points of use; ensure that documents remain legible and readily
identifiable; ensure that documents of external origin are identified and their distribution controlled to prevent
the unintended use of obsolete documents; and to apply suitable identification to them if they are retained for
any purpose.

Control of Records
The “Document and Record Control” Procedure has been established to define the controls needed to
approve documents for adequacy prior to issue; review, update and approve as necessary; ensure that
changes and the current revision status of documents are identified; ensure that relevant versions of
applicable documents are available at points of use; ensure that documents remain legible and readily
identifiable; ensure that documents of external origin are identified and their distribution controlled to prevent
the unintended use of obsolete documents; and to apply suitable identification to them if they are retained for
any purpose.

8 Operation
8.1 Operational Planning and Control
8.1.1 General
ABS Group has organizations that enable it to maintain the capability to perform its technical functions.
ABS Group plans and develops processes for each course of action, delineating the work to be performed.
ABS Group further defines the responsibilities for such work so as to assure that work affecting health,
safety, quality or the environment is performed under controlled conditions.
ANNEX C is the representation of the structure of this HSQEMS and illustrates how PDCA (Plan, Do, Check
and Action) cycle can be applied to processes and to HSQEMS as a whole.
The overall process is composed of several sub-processes that collectively are the methods by which ABS
Group realizes the completion of the services it provides to customers, which are found in other sections of
this manual.
When required, Specific Quality Plans are developed meeting the requirements of ISO 10005 Quality
Management – Guidelines for Quality Plans.

8.1.2 Eliminating Hazards and Reducing OH&S Risks

The “Hazard Identification, Risk Analysis, and Job Safety Analysis” Procedure address the elimination of
hazards through the hierarchy of control and what ABS Group considers as acceptable levels of risk.

8.1.3 Management of Change

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The “Management of Change” procedure addresses changes within ABS Group. The procedure shall be
used as a means to assess the risks associated with potential changes and aid in the control of changes to
be implemented.

8.1.4 Procurement
The “Supplier Control” Procedure, with additional guidance provided in section 8.4 of this HSQEMS Manual,
shall be used to control the following:

a) The procurement of products and services;

b) Control the coordination of procurement activities involving contractors to address any potential risks
from
i. The contractor activity impact on ABS Group operations,
ii. ABS Group activities impact on contractor personnel, and
iii. Impact of contractor activities on outside parties;
c) Evaluation of contractors to verify contractor practices are consistent with the requirements of the ABS
Group HSQEMS.
Any activities outsourced by ABS Group will also be managed via the Supplier Control Procedure and are
consistent with the requirements of the ABS Group HSQEMS.

8.2 Requirements for Products and Services

8.2.1 Customer Communication
Effective arrangements for communicating with the customer about ABS Group products and services are
defined in processes and procedures.

8.2.2 Determination of Requirements Related to Products and Services

Requests for services are reviewed to assure that requirements not stated by the customer (but necessary
for specified use or known and intended use), statutory and regulatory requirements, and any additional
requirements determined by ABS Group are adequately defined and documented.

8.2.3 Review of Requirements Related to Products and Services

A procedure is established for the preparation and review of the proposals (tenders) to assure the aspects of
contract review are considered during the tender process.
ABS Group determines requirements specified by the customer, including the requirements for delivery and
post-delivery activities, requirements not stated by the customer but necessary for specified or intended use,
where known, statutory and regulatory requirements applicable to the product, and any additional
requirements considered necessary by ABS Group.
ABS Group reviews the requirements related to the product prior to ABS Group’s commitment to supply a
product to the customer (orders or changes to orders) to ensure that product requirements are defined, order
requirements are resolved, if different from those previously expressed, and ABS Group has the ability to
meet the defined requirements. Records of the results of the review and actions arising from the review are
maintained.

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ABS Group determines and implements effective arrangements for communicating with customers in relation
to product information, inquiries, handling of customer orders and order changes, and customer feedback,
including customer complaints.

8.2.4 Changes to Requirements for Products and Services

Changes or amendments to requests for products and services are considered in a manner similar to the
original request, as appropriate. The review process ensures relevant documents are amended and that the
relevant personnel are made aware of the changed requirements.

8.2.5 Emergency Preparedness and Response

The “Emergency Preparedness and Response” Procedure has been established and is maintained to identify
potential for and response to emergency situations, and for preventing and mitigating the health, safety and
environmental impacts that may be associated with them.
The emergency preparedness processes are reviewed and revised, where necessary, and in particular, after
the occurrence of emergency situations and drills. Emergency preparedness processes are periodically
tested where practicable.
The responsibility for emergency preparedness and response is that of the management of each respective
office.

8.3 Design and Development of Products and Services

8.3.1 General
ABS Group is a service company, whose outputs are analyses, reports, software, certificates, and
knowledge.
In planning product realization, ABS Group determines objectives and requirements for the product, the need
to establish processes, documents, and provide resources specific to the product; required verification,
validation, monitoring, measurement, inspection and test activities specific to the product and the criteria for
product acceptance; and records needed to provide evidence that the realized product and resulting product
meet requirements.
Activities that are associated with identified significant environmental aspects, in line with the policy,
objectives and targets, are identified and the activities are planned in order to ensure they are carried out
under specified conditions.
This planning is in the form of documented procedures to cover situations where their absence could lead to
deviations from the health, safety, quality and environmental policy, objectives, and targets.
The outputs of product realization planning are defined processes to successfully meet our clients’
contractual requirements

8.3.2 Design and Development Planning

During design and development planning, ABS Group determines the design and development stages, the
review, verification and validation that are appropriate to each design and development stage, and the
responsibilities and authorities for design and development:
The interfaces are managed between different groups involved in design and development to ensure
effective communication and clear assignment of responsibility.
Planning output is updated as the design and development progresses.

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8.3.3 Design and Development Inputs

Inputs relating to product requirements are determined and records maintained. Inputs include functional
and performance requirements (as applicable), the technical and commercial requirements as well as service
experience, applicable statutory and regulatory requirements, information derived from previous similar
designs (where applicable), other requirements essential for design and development, and environmental
aspect and impacts, and health and safety hazards associated with the resulting product or services.
These inputs are reviewed for adequacy to ensure that requirements are complete, unambiguous and not in
conflict with each other.

8.3.4 Design and Development Controls

Design and Development Review
At suitable stages, systematic reviews of design and development are performed in accordance with planned
arrangements to evaluate the ability of the results of design and development to fulfill requirements, and to
identify any problems and propose necessary actions.
Participants in such reviews include representatives of functions concerned with the design and development
stage(s) being reviewed.
Records of the results of the reviews and any necessary actions are maintained.

Design and Development Verification

Verification is performed in accordance with planned arrangements to ensure that the design and
development outputs have satisfied the design and development input requirements. Records of the results
of the verification and any necessary actions are maintained.

Design and Development Validation

Design and development validation is performed in accordance with planned arrangements to ensure that the
resulting product is capable of meeting the requirements for the specified application or intended use, where
known. Wherever practicable, validation is completed prior to the delivery or implementation of the product.
Records of the results of validation and any necessary actions are maintained.

8.3.5 Design and Development Outputs

The outputs of design and development are provided in a form that is suitable for verification against the
design and developments input and are approved prior to release. Design and development outputs meet
the input requirements for design and development, provide appropriate information for purchasing,
production and service provision as may be applicable, and contain or reference product acceptance criteria,
as applicable.

8.3.6 Design and Development Changes

Design and development changes are identified and records maintained. The changes are reviewed, verified
and validated, as appropriate, and approved before implementation. The review of design and development
changes includes evaluation of the effect of the changes and product already delivered. Records of the
results of the review of changes and any necessary actions are maintained.

8.4 Control of Externally Provided Processes, Products, and Services

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8.4.1 General
The purpose of this section of the HSQEMS Manual is to establish the system requirements for evaluating
and controlling externally provided processes, products and services (e.g., sub-contractors, consultants,
non-exclusive surveyors, external specialists, contracted engineers, software consultants, and research
consultants) engaged in health, safety, quality and environmental related activities in order that they satisfy
the organization’s needs and requirements, as well as those of interested parties.
Purchasing documents from ABS Group describe the product to be purchased, including (where appropriate)
requirements for approval of product, procedures, processes and equipment, requirements for qualification of
personnel, and HSQEMS requirements.
ABS Group ensures the adequacy of specified purchase requirements prior to their communication to the
supplier.

8.4.2 Type and Extent of Control

ABS Group ensures that purchased product (including service) conforms to specified purchase requirements.
The type and extent of control applied to the supplier and the purchased product is dependent upon the
effect of the purchased product on subsequent product realization or the final product
Criteria for selection, evaluation and re-evaluation are established. Records of the results of evaluations and
any necessary actions arising from the evaluation are maintained, by the function that performs the
evaluation.

8.4.3 Information for External Providers

Purchasing documents from ABS Group describe the product to be purchased, including (where appropriate)
requirements for approval of product, procedures, processes and equipment, requirements for qualification of
personnel, and HSQEMS requirements.
ABS Group ensures the adequacy of specified purchase requirements prior to their communication to the
supplier.

Verification of Purchased Product and Service

ABS Group has established and implemented the activities necessary for ensuring that purchased product or
services meets company requirements
Where ABS Group or its customer intends to perform verification at the supplier's premises, ABS Group
communicates the intended verification arrangements and method of product release in the purchase order.

8.5 Production and Service Provision

8.5.1 Control of Production and Service Provision
ABS Group plans and carries out production and service provision under controlled conditions. Controlled
conditions include, as applicable, the availability of information that describes the characteristics of the
product, availability of work instructions, as necessary, use of suitable equipment, the availability and use of
monitoring and measuring equipment, implementation of monitoring and measurement, and the
implementation of product release and delivery activities.
The processes for production and service provision are validated where subsequent monitoring or
measurement cannot verify the resulting output. Validation demonstrates the ability of these processes to
achieve planned results.

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ABS Group has established arrangements for these processes including (where applicable) defined criteria
for review and approval of the processes, approval of equipment and qualification of personnel, use of
specific methods and procedures, requirements for records, and revalidation.
Where appropriate, ABS Group identifies the product by suitable means throughout product realization.
ABS Group identifies the product status with respect to monitoring and measurement requirements.
In the event that traceability is required, ABS Group controls and records the unique identification of the
product.

Validation of Processes for Production and Service Provision

The processes for production and service provision are validated where subsequent monitoring or
measurement cannot verify the resulting output. Validation demonstrates the ability of these processes to
achieve planned results.
ABS Group has established arrangements for these processes including (where applicable) defined criteria
for review and approval of the processes, approval of equipment and qualification of personnel, use of
specific methods and procedures, requirements for records, and revalidation.

8.5.2 Identification and Traceability

Where appropriate, ABS Group identifies the product by suitable means throughout product realization.
ABS Group identifies the product status with respect to monitoring and measurement requirements.
In the event that traceability is required, ABS Group controls and records the unique identification of the
product.

8.5.3 Property Belonging to Customers or External Providers

ABS Group exercises care with customer property (materials) while it is under our control or being used by
us. ABS Group identifies, verifies, protects, and safeguards customer property provided for use or
incorporation into products and/or services to our customers. If any customer property is lost, damaged, or
otherwise found to be unsuitable for use, the information is recorded and reported to the customer. Records
are maintained.

8.5.4 Preservation
ABS Group has established and maintains processes for the preservation of product and service during
internal processing and delivery to the intended destination. This preservation includes identification,
handling, packaging, storage and protection of tangible aspects of the product and service. Preservation
also applies to the constituent parts of the product and services. Materials are handled in such a manner as
to preclude damage, deterioration or having a negative effect on the environment. Provisions are made to
ensure that client and third party materials are secure from access by unauthorized personnel. Any discard
of materials is done in accordance with the manufacturer's recommendations or applicable regulation where
appropriate.
ABS Group does provide methods of handling products and services, evidence of services and documents
that prevent damage or deterioration of products and services, evidence of services and documents.
ABS Group does ensure appropriate conditions for storage in its locations and archives to prevent damage or
deterioration of products and services, evidence of services and documents.

8.5.5 Post-Delivery Activities

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Where post-delivery activities are included in specified requirements, ABS Group has established and
maintains procedures for ensuring that these activities meet the specified requirements. Post-delivery
activities may include:
a) Supply of information to customers (e.g. damages, failures or the potential undesired consequences
associated with its products and services);
b) Customer requirements;
c) Customer feedback.

8.5.6 Control of Changes

Production and service provision changes are reviewed, verified and validated as appropriate, and approved
before implementation. Review includes evaluation of the effect of changes on constituent parts of delivered
Services.
Records of the results of the reviews of changes, the person(s) authorizing the change and any necessary
actions arising from the review are maintained.

8.6 Release of Products and Services

Final verification is the last step required step for release of the service deliverable. These examinations are
the final verification and verify the completeness and accuracy of the documentation. The examined
documents are retained in the files, either hard or soft copies, with either the signature or the initials of the
project manager and/or designee on the documents themselves or on attachments to the documents which
can be traceable to the person(s) authorizing the release.

8.7 Control of Nonconforming Outputs

ABS Group ensures that product which does not conform to product requirements is identified and controlled
to prevent its unintended use or delivery. The controls and related responsibilities and authorities for dealing
with nonconforming product are defined in the “Nonconforming Product” Procedure.

9 Performance Evaluation
9.1 Monitoring, Measurement, Analysis, and Evaluation
9.1.1 General
ABS Group plans and implements the monitoring, measurement, analysis and improvement processes
needed to demonstrate conformity to the product requirements, to ensure conformity of the HSQEMS, and to
continually improve the effectiveness of the HSQEMS. This includes determination of applicable methods,
including statistical techniques, and the extent of their use.
Measurement, analysis and improvement may include issues such as the following:
• Measurement, analysis and improvement are used to establish appropriate priorities for ABS Group;
• The measurements employed by ABS Group are reviewed periodically, and data verified on a continual
basis for accuracy and completeness;
• The benchmarking of selected processes as well as customer satisfaction is employed as an
improvement tool;

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• The use of measurements and the generation of information are essential for good communication and
they are the basis for improvement and involvement of interested parties; such information is current, and
clearly defined as to its purpose;
• Appropriate tools for the communication of information resulting from the analysis of the measurements
have been implemented;
• The effectiveness of communication to interested parties is measured to determine whether the
information is clearly understood;
• Self-assessment is considered on a periodic basis to assess organizational performance and to define
improvement opportunities.

Monitoring or Measurements of Health and Safety Performance

Monitoring and measurements of the health and safety related metrics are completed on a monthly basis by
the Corporate HSQE Department. Managers are tasked with keeping track of local metrics and conducting
local management reviews to boost continual improvement. The health and safety metrics collected will be in
consideration of the following:
• Incident Reports;
• Safety Self-Assessments;
• Hazard Identification, Risk Analysis, and Opportunities;
• Legal and Other Requirements;
• Operational Controls;
• Objectives.

9.1.2 Customer Satisfaction

Customer Satisfaction: As one of the measurements of the performance of the HSQEMS, ABS Group
monitors information relating to customer perception as to whether ABS Group has fulfilled customer
requirements. Customer satisfaction feedback is solicited, trended and negative feedback (both solicited and
unsolicited) is investigated to determine and address the causes. Positive and negative customer
satisfaction feedback is logged and maintained at the service delivery location.
All employees are responsible for ensuring customer satisfaction.
ABS Group has identified internal and external sources of customer and end-user information available and
has established processes to gather, analyze and deploy this information.
Examples of customer-related information include:
• Feedback on product and service;
• Customer requirements and contract information;
• Market needs;
• Product and service delivery data;
• Information related to competition.
ABS Group process for requesting, monitoring and measuring feedback of customer satisfaction and
dissatisfaction provides information on continual basis. It addresses conformance to requirements, meeting
needs and expectations of customers.

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ABS Group plans data collection methodologies.

Examples of sources of information on customer satisfaction include:
• Customer complaints;
• Direct communications with customer;
• ABS Group questionnaires for customer and own personnel.

9.1.3 Evaluation of Compliance

ABS Group maintains procedures and implements a process to evaluate fulfillment of compliance obligations.
The procedure includes:
• Frequency of compliance evaluation;
• Evaluate compliance and take action;
• Maintain the status of compliance;
Records of the results of the compliance evaluation and any necessary actions are maintained.

9.1.4 Analysis and Evaluation

Appropriate data is determined, collected, and analyzed to demonstrate the suitability and effectiveness of
the HSQEMS to evaluate where continual improvement of that effectiveness can be made. Data generated
as a result of monitoring and measurement, or from other relevant sources, aids the fulfillment of the analysis
requirements through the trending of the data. The types of data include, but are not limited to:
a) Customer satisfaction
b) Findings from internal and external HSQE audits
c) Statistical process analysis, as applicable
d) Results from management reviews
e) Customer feedback
f) Characteristics and trends of processes and products and services including opportunities for preventive
action
g) External providers
h) Evaluate compliance and take action if needed;
ABS Group analyzes data from various sources to assess performance against plans and goals and to
identify areas for improvement.
The results of analysis should be documented and used to determine:
• Trends (e.g. conformity of products and services)
• Operational performance;
• Customer satisfaction and/or dissatisfaction through appeals and complaints or other HSQE indicators
(PSC detentions, Administration nonconformities, etc.);
• Effectiveness and/or efficiency of processes and effectiveness of the HSQEMS;
• Effectiveness of actions taken to address risks and opportunities;

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• Performance of external providers;

• If planning has been implemented effectively;
• Improvements to the HSQEMS.

9.2 Internal Audit

Internal audits are conducted at planned intervals to determine whether the HSQEMS:
a) Conforms to and is in compliance with planned arrangements per the “Internal Quality, Environmental,
Health and Safety System Audits” procedure and the requirements of the ISO 9001, 14001, 45001,
EN ISO/IEC 17020:2012 standards, and U.S. Federal Law 10 CFR 50 Appendix B.
b) Is effectively implemented and maintained throughout the organization
Information on the results of Health, Safety, Quality and Environmental audits is provided to management for
review and is used to assess the level of implementation and effectiveness.
The audit program is planned, taking into consideration the status and importance of the processes and
areas to be audited, including health, safety and environmental importance, changes affecting the
organization as well as the results of previous audits. The audit criteria, scope, frequency and methods as
well as the responsibilities and requirements for conducting audits and reporting of results are defined in the
“Quality, Environmental, Health and Safety System Audits” Procedure. Selection of auditors and the conduct
of audits ensure objectivity and impartiality of the audit process. Auditors do not audit their own work.
Auditors are trained through a corporate approved auditor/assessor course.
An internal audit schedule is developed and internal audits conducted by Corporate. The schedule is
coordinated to assure that at least one internal audit is carried out annually. Audits at locations also include
visits to selected sites, which operate under the control of the location. This internal audit need not be
conducted in its entirety at one time, but may be ”sectionalized” in order to provide opportunity for areas and
procedures to be audited independently of each other throughout the entire audit period. Any VP or above
can request an internal audit at any time. The HSQE Department is responsible for the overall audit
schedule and the integrity of the checklist.
Financial Accounts are subject to independent audit and are not a part of the HSQEMS audits.
a) Scope
The audit scope covers the fundamental processes for the service at various locations with a focus on
verification of the efficient and effective implementation of the HSQMS and applicable work processes at
the individual location.
b) Planning
When planning the internal audits, consideration is given to complaints received in the past (either
related to the location or in general) and to the results of previous internal audits and to the operation of
the locations. Also, when planning specific audits, the check lists may need to have a different emphasis
depending on the type of location.
c) Effectiveness and Efficiency
ABS Group will evaluate and improve the effectiveness and efficiency of the internal audit process.

9.3 Management Review

9.3.1 General
ABS Group top management reviews the HSQEMS at least annually to ensure its continuing suitability,
adequacy and effectiveness. This review includes assessing opportunities for improvement and the need for

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changes to the HSQEMS, including the HSQEMS policy and objectives. The Continuous Improvement
Steering Committee (CISC) conducts this review.

9.3.2 Management Review Inputs

The input to management review includes, as a minimum, information relating to:
a) The status of actions from previous management reviews;

b) Changes in:
i. External and internal issues that are relevant to the HSQEMS;
ii. The needs and expectations of interested parties, including compliance obligations;
iii. Its significant environmental aspects;
iv. Risk and opportunities;
v. Legal and other requirements;
c) Information on the performance and effectiveness of the HSQEMS, including trends in:
i. Customer satisfaction, feedback and communications with relevant interested parties; including
appeals and complaints;
ii. The extent to which HSQE Policy and HSQE objectives have been met;
iii. Process performance and conformity of products and services;
iv. Status of nonconformities and corrective actions;
v. Activity monitoring and measurement results;
vi. Results of internal and external audits;
vii. The performance of external providers;
viii. Fulfillment of its compliance obligations;
ix. Incidents;
x. Consultation and participation of workers;
xi. Risks and opportunities;
d) The adequacy of resources;

e) The effectiveness of actions taken to address risks and opportunities (see 6.1);
f) Relevant communication(s) with interested parties;

g) Opportunities for improvement.

9.3.3 Management Review Outputs

The output from the management review includes any decisions and actions related to:
a) Opportunities for improvement;
i. Improvement of the adequacy and effectiveness of the HSQEMS and its processes;
ii. Improvement of products and services related to customer requirements;

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iii. Improvement programs for the HSQEMS;

b) Any need for changes to the HSQEMS;
c) Resource needs;
d) Actions if needed when environmental objectives have not been achieved;
e) Opportunities to improve integration of the HSQEMS with other ABS Group business processes;
f) Any implications for the strategic direction of the organization.
Records from management reviews are maintained and made available to ABSG Group personnel.

10 Improvement
10.1 General
ABS Group continually improves the effectiveness of the HSQEMS through the use of the health, safety,
quality and environmental policy, company objectives, audit results, analysis of data, corrective and
preventive actions and management review.
ABS Group will identify sources of information and establish processes for collection of information for
planning continual improvement, corrective and preventive actions. The examples of such sources of
information include:
• Customer appeals and complaints;
• Nonconformance reports (Corrective and Preventive Action Requests);
• Outputs from management reviews;
• Internal audit reports;
• Incident reports;
• Safety Self-Assessments;
• Facility walk-throughs;
• Outputs for data analysis;
• Relevant records;
• Outputs from customer feedback and satisfaction measurements;
• Process measurements;
• Results of self-assessments;
• In-service experiences.

10.2 Incident, Nonconformity and Corrective Action

ABS Group takes action to eliminate the causes of nonconformities in order to prevent recurrence.
Corrective actions are appropriate to the effects of the nonconformities encountered. The
Procedure “Corrective and Preventive Action” has been established to define the requirements for reviewing
nonconformities (including customer complaints), determining the causes of nonconformities, evaluating the
need for action to ensure that nonconformities do not recur, determining and implementing action needed,
records of the results of action taken, and reviewing corrective action taken:
a) Reviewing nonconformities (including customer complaints);

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b) Determining the causes of nonconformities;

c) Evaluating the need for action to ensure that nonconformities do not recur;
d) Determining and implementing action needed to control and correct the nonconformance;
e) Recording the results of action taken; and
f) Reviewing the effectiveness of the corrective action taken.
g) Updating risks and opportunities determined during planning, if necessary;
h) Deal with the consequences, including mitigating adverse environmental impacts or health and safety
hazards.
Any ABS Group employee may initiate corrective or preventive action.
The Procedure “Health and Safety Incident Reporting” handles the occurrence of health, safety and
environmental incidents within ABS Group. Corrective and preventative actions resulting from these incidents
are addressed using the hierarchy of controls, with a risk-based approach scheme.

10.3 Continual Improvement

Management establishes a culture of continual improvement within the organization that involves people
actively seeking opportunities for improvement of performance; thus, ensuring the future of the organization
and the satisfaction of its customers. The effectiveness of the HSQEMS is continually improved through the
use of the HSQE policy, objectives, audit results, analysis of data, corrective and preventive actions, and
management review. The aim of continual improvement is to increase the probability of enhancing the
satisfaction of customers and other interested parties as well as enhance health, safety and environmental
performance, and is achieved by:
a) Analyzing and evaluating the existing situation to identify areas for improvement;
b) Establishing the objectives for improvement;
c) Searching for possible solutions and making a selection;
d) Implementing the selected solutions;
e) Measuring, verifying, analyzing, and evaluating results of the implementation to determine that objectives
have been met;
f) Formalizing changes;
g) Promoting a strong health and safety culture, as an ABS Group core value;
h) Involving personnel in continual improvement, by communicating results and promoting worker
participation;
i) Outputs from the Divisional and Corporate CISC meetings.
Improvements are made in a number of different ways. These include corrective actions, preventive actions,
and Process Instruction changes.
Results are reviewed, as necessary, to determine further opportunities for improvement. Feedback from
customers and other interested parties, audits, and review of the HSQEMS can also be used to identify
opportunities for improvement.
ABS Group will continually seek to improve its processes, rather than wait for a problem to reveal
opportunities for improvement.
Potential improvements can range from continual activities to long-term improvement projects.

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ABS Group does have a process in place to identify and manage improvement projects.
The efficiency and effectiveness of processes should be emphasized when actions are taken. These actions
should be monitored to ensure that desired goals are met. Identification of causes of deviations may result in
changes to products and services, processes and even revision of the HSQEMS.

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 ABSG HSQEMS Manual

ANNEX A: Chairman’s Letter: ABS Group HSQE Management System Manual

To all ABS and ABS Group employees, contractors and temporary workers,

Success at ABS and its subsidiaries, including ABS Group, (the “Company”) requires everyone to support
our world-class culture of health and safety. It should be the first thing we focus on each day and drive every
decision we make.

Health and safety excellence starts with a supportive working environment, and that’s why the Company
focuses on providing a safe workplace, safe equipment, proper materials, and establishes and insists upon
safe methods and practices at all times.

This ABS Group Health, Safety, Quality and Environmental Management System Manual contains the
mission, policy statements and procedures that guide the Company toward health and safety excellence. The
guidance in this document is designed to make you healthier and safer, but the manual is only part of the
equation. Making it a part of our culture takes everyone’s commitment.

Health and safety excellence requires us to fully embrace these practices and make them a part of our daily
lives. It demands that everyone be accountable for their own health and safety excellence and to intervene
when they see a potentially unsafe situation. Our Stop Work Obligation provides you with the authority – and
the obligation – to stop a task when there are conditions present that could lead to an illness, injury or death.
Through our Always Be Safe and Take 5 initiatives, we have built a framework to empower you to make a
positive difference in health and safety for the Company, clients and the industries we serve.

I am counting on you to be a health and safety leader in the Company and to continue strengthening our
world-class health and safety culture. You have my commitment that the Company and its management team
will stand by you to ensure your health and safety.

Best regards,

Christopher J. Wiernicki
Chairman
ABS and ABS Group of Companies

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 ABSG HSQEMS Manual

ANNEX B: Cross Reference Matrix

This Index lists the HSQEMS Manual requirements that comply with the ISO 9001:2015, ISO 14001:2015,
ISO 45001:2018, OHSAS 18001: 2007, 10 CFR 50 Appendix B and EN ISO/IEC 17020:2012 requirements.

HSQEMS 10 CFR 50
ISO ISO ISO OHSAS EN ISO/IEC
Manual Title Appendix
9001:2015 14001:2015 45001:2015 18001:2007 17020:2012
Section B

0 Introduction

1 Scope 1 1 1 1 1 1

2 References 2 2 2 2 2 2

Terms and
3 3 3 3 3 3 3
definitions

Context of the
4 4 4 4 - 4 -
organization

Understanding the
4.1 organization and its 4.1 4.1 4.1 - - -
context

Understanding the
needs and
4.4.3.2
4.2 expectations of 4.2 4.2 4.2 - -
(Partial)
workers and
interested parties

Determining the
scope of the health,
safety, quality, and 4.1
4.3 4.3 4.3 4.3 - 3
environmental (Partial)
management
system

Health, safety,
quality, and
environment 8, 8.1.1,
4.4 4.4 4.4 4.4 4, 4.1 2.0
management 8.1.2
systems and its
processes

General
4.4.1 4.4.1 - - - - -
requirements

Documentation
4.4.2 4.4.2 - - - 2.0 -
requirements

Leadership and
5 5 5 5 4.4.3 1.0, 2.4 5
worker participation

Leadership and 5.2, 8.2.1,

5.1 5.1 5.1 5.1 4.4.1 1.0, 2.4
commitment 8.2.2

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 ABSG HSQEMS Manual

HSQEMS 10 CFR 50
ISO ISO ISO OHSAS EN ISO/IEC
Manual Title Appendix
9001:2015 14001:2015 45001:2015 18001:2007 17020:2012
Section B

5.1.1 General 5.1.1 - - - - -

5.1.2 Customer focus 5.1.2 - - - - 7.5, 7.6

5.2 HSQE Policy 5.2 5.2 5.2 4.2 - 8.2.1

Establishing the
health, safety,
5.2.1 quality, and 5.2.1 - - - - -
environmental
policy

Communicating the
5.2.2 5.2.2 - - - - -
HSQE policy

Organizational
roles, 5.2.1-5.2.7,
5.3 5.3 5.3 5.3 4.4.1 2.0
responsibilities, and 8.2.3
authorities

Consultation and
5.4 participation of - - 5.4 4.4.3.2 - -
workers

6 Planning 6 6 6 4.3 - -

Actions to address
6.1 risks and 6.1 6.1 6.1 4.1, 4.3.1 - -
opportunities

HSQE objectives
6.2 and planning to 6.2 6.2 6.2 4.3.3 - 8.1.1
achieve them

Planning of
6.3 6.3 - - - - -
changes

7 Support 7 7 7 4.4 - 6

7.1 Resources 7.1 7.1 7.1 4.4.1 2.0 -

7.1.1 General 7.1.1 - - - 2.0 -

7.1.2 People 7.1.2 - - - 2.0 6.1

7.1.3 Infrastructure 7.1.3 - - - 2.0 6.2

Environment for the

7.1.4 operation of 7.1.4 - - - 2.0 7.1.9
processes

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 ABSG HSQEMS Manual

HSQEMS 10 CFR 50
ISO ISO ISO OHSAS EN ISO/IEC
Manual Title Appendix
9001:2015 14001:2015 45001:2015 18001:2007 17020:2012
Section B

Monitoring and
7.1.5 measuring 7.1.5 - - - - 6.2.1-6.2.10
resources

7.1.5.1 General 7.1.5.1 - - - -

Measurement
7.1.5.2 7.1.5.2 - - - -
traceability

Organizational
7.1.6 7.1.6 - - 2.0 -
knowledge

7.2 Competence 7.2 7.2 7.2 4.4.2 2.0 6.1.1-6.1.13

7.3 Awareness 7.3 7.3 7.3 4.4.2 - -

7.4 Communication 7.4 7.4 7.4 4.4.3.1 - -

Documented
7.5 7.5 7.5 7.5 4.4.4, 4.5.4 2.0 8.2, 8.3
information

7.5.1 General 7.5.1 7.5.1 7.5.1 4.4.4, 4.4.5 - -

Creating and
7.5.2 7.5.2 7.5.2 7.5.2 4.4.4, 4.4.5 - -
updating

Control of
7.5.3 documented 7.5.3 7.5.3 7.5.3 4.4.4, 4.4.5 2.0 -
information

8 Operation 8 8 8 4.4 3.0 7

Operational
8.1 planning and 8.1 8.1 8.1 4.4.6 3.0 7.1.1-7.1.2
control

8.1.1 General - - 8.1.1 4.4.6 - -

Eliminating hazards
8.1.2 and reducing OH&S - - 8.1.2 4.3.1 - -
risks

Management of
8.1.3 - - 8.1.3 4.3.1, 4.4.6 - -
change

8.1.4 Procurement - - 8.1.4 4.4.6 - -

Requirements for
8.2 products and 8.2 8.2 - - 3.0 7.1.3-7.1.8
services

Customer
8.2.1 8.2.1 - - - - -
communication

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 ABSG HSQEMS Manual

HSQEMS 10 CFR 50
ISO ISO ISO OHSAS EN ISO/IEC
Manual Title Appendix
9001:2015 14001:2015 45001:2015 18001:2007 17020:2012
Section B

Determining the
requirements for
8.2.2 8.2.2 - - - 3.0 -
products and
services

Review of the
requirements for
8.2.3 8.2.3 - - - 3.0 -
products and
services

Changes to
requirements for
8.2.4 8.2.4 - - - 3.0 -
products and
services

Emergency
8.2.5 preparedness and - 8.2 8.2 4.4.7 - -
response
Design and
development of
8.3 8.3 - - - 3.0 -
products and
services

8.3.1 General 8.3.1 - - - 3.0 -

Design and
8.3.2 development 8.3.2 - - - 3.0 -
planning

Design and
8.3.3 8.3.3 - - - 3.0 -
development inputs

Design and
8.3.4 development 8.3.4 - - - 3.0 -
controls

Design and
8.3.5 development 8.3.5 - - - 3.0 -
outputs

Design and
8.3.6 development 8.3.6 - - - 3.0 -
changes

Control of externally
provided
8.4 processes, 8.4 - - - 3.0 6.2.11, 6.3
products, and
services

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 ABSG HSQEMS Manual

HSQEMS 10 CFR 50
ISO ISO ISO OHSAS EN ISO/IEC
Manual Title Appendix
9001:2015 14001:2015 45001:2015 18001:2007 17020:2012
Section B

8.4.1 General 8.4.1 - - - - -

Type and extent of

8.4.2 8.4.2 - - - 3.0 -
control

Information for
8.4.3 8.4.3 - - - 3.0 -
external providers

6.2.12 -
Production and 6.2.15,
8.5 8.5 - - - 2.0
service provision 7.1.1 - 7.1.8,
7.2, 7.3, 7.4
Control of
8.5.1 production and 8.5.1 - - - 2.0 -
service provision

Identification and
8.5.2 8.5.2 - - - 2.0 -
traceability

Property belonging
8.5.3 to customers or 8.5.3 - - - 2.0 -
external providers

8.5.4 Preservation 8.5.4 - - - 2.0 -

Post-delivery
8.5.5 8.5.5 - - - 2.0 -
activities

8.5.6 Control of changes 8.5.6 - - - 2.0 -

Release of products
8.6 8.6 - - - 2.0 -
and services

Control of
8.7 nonconforming 8.7 - - - 2.0 7.2.3,7.2.4
outputs

Performance 7.5, 7.6, 8.6,

9 9 9 9 4.5 -
evaluation 8.7, 8.8

Monitoring,
measurement, 7.5, 7.6, 8.6,
9.1 9.1 9.1 9.1 4.5.1 2.0
analysis, and 8.7, 8.8
evaluation

9.1.1 General 9.1.1 9.1.1 9.1.1 4.5.1 - -

Customer
9.1.2 9.1.2 - - - - 7.5,7.6
satisfaction

Evaluation of 4.5.2,
9.1.3 - 9.1.2 9.1.2 - -
compliance 4.5.2.1

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 ABSG HSQEMS Manual

HSQEMS 10 CFR 50
ISO ISO ISO OHSAS EN ISO/IEC
Manual Title Appendix
9001:2015 14001:2015 45001:2015 18001:2007 17020:2012
Section B

Analysis and 7.5, 7.6, 8.6,

9.1.4 9.1.3 - - - -
evaluation 8.7, 8.8

9.2 Internal audit 9.2 9.2 9.2 4.5.5 - 8.6

Management 8.5,
9.3 9.3 9.3 9.3 4.6 2.0
review 8.5.1 - 8.5.3

9.3.1 General 9.3.1 - - - 2.0 -

Management
9.3.2 9.3.2 - - - 2.0 -
review inputs

Management
9.3.3 9.3.3 - - - 2.0 -
review outputs

10 Improvement 10 10 10 4.6 2.0 8.7, 8.8

10.1 General 10.1 10.1 10.1 4.6 2.0 -

Incident, 4.5.3,
10.2 nonconformity, and 10.2 10.2 10.2 4.5.3.1, 2.0 8.7, 8.8
corrective action 4.5.3.2

Continual 4.2, 4.3.3,

10.3 10.3 10.3 10.3 2.0 -
improvement 4.6

ANNEX
Chairman’s Letter - - - - - -
A

ANNEX Cross Reference

- - - - 8.2.4
B Matrix

Relationship
between PDCA and
ANNEX
the framework in - - - - -
C
these International
Standards

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ANNEX C: Relationship between PDCA and the framework in this HSQEMS

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