Unit 5
Unit 5
✃ Vocabulary: technology
5
Crossword A
1
3 4 5 6 7
N U C L E A R P O W E R S O L A R P O W E R
9
I N V E S T I G A T E
10
11 12 13 14
R E S P O N D G E N E T I C E N G I N E E R I N G
15
C O M P U T E R N E T W O R K S
16
17
Q U E S T I O N
18
V A C C I N A T I O N S
19
I N Q U I R E
20
R E P L Y
Crossword B
1
V
A
C
2
A U
3 4 5 6 7
N R U M S
T E M O P
8
I W S C T A
B O E L O C
9
I N A E R E
10
O D R A B D T
11 12 13 14
T D E E C N I E R
I I L R H E K B A
15
C S E R E A V
16
S C C L S T E
17
U T O E L
S R O
18
S I K
19
C I
I N
T T
20
Y O
I’m a very
(talk) person –
-ful
I talk too much
sometimes!
I can’t cook.
English I think I’m a Free When I do, my
grammar is -ic/-ical (response) square! food is never
always (logic). person.
(eat)!
Art classes at
Happiness is
school were
(use). I never
more (value) FINISH -y
than money.
learnt anything!
My favourite
I’m (hope) at
Learning kind of holiday
music. I can’t
English is is one which
sing or play any
(ease). is (peace) – I
instruments.
like to relax.
✓ or ✗?
1 came to class by car today.
6 is a student.
I’m fairly sure …
7 .
8 .
9 .
I’m not sure …
10 .
11 .
12 .
Worksheet A
Role card 1A
You have just bought a new computer, which was very expensive. When you got home, you
set it up, following the instructions. You switched it on, but nothing happened. You have tried
everything, and connected all the cables correctly, but nothing has worked. Call the support line
and ask for help. You either want a new computer or a full refund.
Role card 2A
You work for a mobile phone company. A customer calls to complain that the payment for their
bill has left their bank four days early. It is because of a problem with your computer system.
However, don’t tell them this, and tell them it’s not your company’s policy to give refunds.
Suggest another solution.
Role card 3A
You recently bought a new MP3 player, and the shop assistant told you it would work with any
computer. However, when you got home and tried to connect it, a message came up saying
‘Player not compatible with this software’. Your computer uses Supersystem1 software. Take it
back to the shop to complain, and ask for a refund.
Worksheet B
Role card 1B
You are a computer engineer and work for the support line of a computer company. You have
nearly finished for the day, and are keen to get home quickly because it’s your daughter’s
birthday today. A customer calls you to complain about a new computer that she can’t get to
work. Ask her questions to find out what’s wrong and make sure she checks all the cables are
connected. After trying everything, it still won’t work. However, your company doesn’t give
refunds or replacement computers, so try to find another solution.
Role card 2B
You are having a bad day. First your alarm clock didn’t go off this morning, and so you were
late. Then you just missed the bus and had to walk two kilometres to work. You were late for
work and your boss was angry. You have just checked your bank statement and noticed that the
payment for your mobile phone bill has come out of your account four days early, leaving you
with no money for the weekend until you get paid on Monday. Call the mobile phone company
to complain, and ask them to refund you.
Role card 3B
You work in an electronics shop. A customer recently bought an MP3 player, which you know
can be used with any computer. However, it is only compatible with Supersystem2 software. The
customer comes to your shop to complain that it wouldn’t work with their computer. Find out as
much as you can and try to solve the problem. Your company doesn’t give refunds, though.