ACHE HEALTHCARE EXECUTIVE

2023 COMPETENCIES
ASSESSMENT TOOL
T
he American College of Healthcare Executives’ • Novice (1)–An individual’s primary focus is
Healthcare Executive Competencies Assessment Tool understanding and gaining information in order to
is offered as an instrument for healthcare leaders comprehend the skills needed. You have the level of
to use in assessing their expertise in critical areas of experience gained in a classroom setting or on-the-
healthcare management. job training. You are expected to need help when
performing this skill.
How to Use This Tool
This tool can be used in several different ways to identify • Competent (3)–People with considerable experience
areas of strength and areas that may need professional develop competence in solving problems within the
skill development as well as formulating a development learned guidelines and rules. You are able to
plan. Some examples of how this tool can be used are successfully complete the competency as requested.
listed below. Help from experts may be required from time to
time, but you can usually perform the skill
• Self or organizational assessment. The tool is designed to independently.
help you identify strengths and areas for development in
relation to ACHE’s competencies. It may provide • Expert (5)–Experts work intuitively analyzing,
valuable information in your performance planning and recognizing patterns, critiquing and solving
review. problems with ideas and expertise. You are known as
the expert in this area. You can provide guidance,
• Team or group development. The tool may help link troubleshoot and answer questions related to this
individual performance to the goals of the organization. competency.
Integrating knowledge and skills needed for effective
leadership will allow team members to achieve corporate For your convenience, a complete list of ACHE resources,
goals, objectives and values. including readings, programs, assessments, and self-study
courses are included in the back of the directory and
• Employee selection or job descriptions. The tool may referenced by number in each section of the assessment.
provide the ability to look beyond the individual and
understand the composition of the entire workforce by About This Tool
exploring the strengths, weaknesses and gaps across the The competencies are derived from job analysis surveys of
organization. You can make more informed decisions healthcare leaders across various management and
regarding training initiatives, allocate resources more administration disciplines. They are aligned with the
effectively and align development opportunities with challenges and opportunities experienced by leaders
organizational goals. today. The tool is reviewed and updated annually.

• Academic or professional development programs. The tool

may help uncover knowledge and skills you may wish to
update or improve. Once you have completed the
ratings, you will get results that point to the
competencies you should focus on when choosing Communication
and Relationship Professionalism
professional development opportunities. Management

This tool is self-scored with no right or wrong answers.

Use the results to make a development plan, and complete
Leadership
the ACHE Competencies Assessment Tool at desired
intervals to measure growth over time.
Knowledge Business Skills
To assess expertise in the five domains of this tool, of the
consider where you, the person, or the team you are and
Healthcare Knowledge
assessing would fall on the scale of skill acquisition. Environment

*derived from HLA Model

ACHE Healthcare Executive Competencies Assessment Tool

1 Copyright © 2023 by the American College of Healthcare Executives
Within the ACHE Healthcare Executive Competencies 5. Business Skills and Knowledge
Assessment Tool, the competencies are categorized into five The ability to apply business principles, including systems
critical domains: Communication and Relationship thinking, to the healthcare environment. This domain
Management, Leadership, Professionalism, Knowledge of includes:
the Healthcare Environment and Business Skills and
Knowledge. The definitions for the domains are as follows: A. General Management
B. Financial Management
1. Communication and Relationship Management C. Human Resource Management
The ability to communicate clearly and concisely with D. Organizational Dynamics and Governance
internal and external customers, establish and maintain E. Strategic Planning and Marketing
relationships and facilitate constructive interactions with F. Information Management
individuals and groups. This domain includes: G. Risk Management
H. Quality Improvement
A. Relationship Management I. Patient Safety
B. Communication Skills
C. Facilitation and Negotiation Healthcare leaders should demonstrate competence in
aspects of all five of these domain areas. As you work your
2. Leadership way through the ACHE Competencies Assessment Tool, we
The ability to inspire individual and organizational hope you will find it valuable and that it provides
excellence, create a shared vision and successfully manage guidance along your path of lifelong professional
change to attain the organization’s strategic ends and education as you face the ongoing challenges of
successful performance. Leadership intersects with each management and leadership. We have made it available as
of the other four domains. This domain includes: a PDF file at ache.org/CareerResources and hope you
will share it with other healthcare leaders.
A. Leadership Skills and Behavior
B. Organizational Climate and Culture About the Competencies
C. Communicating Vision The competencies were derived from job analysis surveys
D. Managing Change conducted by Healthcare Leadership Alliance
associations. In addition to the American College of
3. Professionalism Healthcare Executives, members of the Healthcare
The ability to align personal and organizational conduct Leadership Alliance are American Association of
with ethical and professional standards that include a Physician Leadership, American Organization of Nurse
responsibility to the patient and community, a service Executives, Healthcare Financial Management
orientation, and a commitment to lifelong learning and Association, Healthcare Information and Management
improvement. This domain includes: Systems Society and Medical Group Management
Association.
A. Personal and Professional Accountability
B. Professional Development and Lifelong Learning
C. Contributions to the Community and Profession

4. Knowledge of the Healthcare Environment

The understanding of the healthcare system and the
environment in which healthcare managers and providers
function. This domain includes:

A. Healthcare Systems and Organizations

B. Healthcare Personnel
C. The Patient’s Perspective
D. The Community and the Environment

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 2
 COMPETENCY LEVEL
Novice Competent Expert
1. Communication and Relationship Management

A. Relationship Management
Organizational structure and relationships 1 2 3 4 5

Build collaborative relationships 1 2 3 4 5

Demonstrate effective interpersonal relations 1 2 3 4 5

Develop and maintain medical staff relationships 1 2 3 4 5

Develop and maintain supplier relationships 1 2 3 4 5

Identify stakeholder needs/expectations 1 2 3 4 5

Provide internal customer service 1 2 3 4 5

Practice and value shared decision making 1 2 3 4 5

Other professional norms and standards of behaviors as defined

by professions such as AHA, physician’s oaths and
other professional pledges 1 2 3 4 5

Creating an ethical culture in an organization 1 2 3 4 5

Readings: 3, 4, 11, 18, 21, 23, 33, 36, 61, 63, 70, 77, 88, 90, 93, 97, 110, 118, 123
Programs: 6, 11, 20, 24, 52, 55, 60
Leadership Assessments: 1, 5, 6, 7
Self-Study Courses: 2, 3, 18

B. Communication Skills
Public relations 1 2 3 4 5

Principles of communication and their specific applications 1 2 3 4 5

Sensitivity to what is correct behavior when communicating

with diverse cultures, internal and external 1 2 3 4 5

Communicate organizational mission, vision, objectives

and priorities 1 2 3 4 5

Identify and use human and technical resources to develop

and deliver communications 1 2 3 4 5

Prepare and deliver business communications, including

meeting agendas, presentations, business reports and
project communications plans 1 2 3 4 5

Present results of data analysis to decision makers 1 2 3 4 5

Provide and receive constructive feedback 1 2 3 4 5

Use factual data to produce and deliver credible and

understandable reports 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

3 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
Readings: 11, 21, 23, 25, 59, 75, 90, 125
Programs: 18, 37, 51, 60
Leadership Assessments: 6, 7

C. Facilitation and Negotiation

Mediation, negotiation and dispute resolution techniques 1 2 3 4 5

Team building techniques 1 2 3 4 5

Labor relations strategies 1 2 3 4 5

Build effective physician and administrator leadership teams 1 2 3 4 5

Create, participate in and lead teams 1 2 3 4 5

Facilitate conflict and alternative dispute resolution 1 2 3 4 5

Facilitate group dynamics, process, meetings and discussions 1 2 3 4 5

Readings: 3, 4, 11, 22, 30, 31, 38, 72, 77, 88, 91, 106, 109, 116, 118, 123
Programs: 20, 62
Leadership Assessments: 4, 6, 7
Self-Study Courses: 2, 18, 23

COMMUNICATION AND RELATIONSHIP MANAGEMENT

DEVELOPMENT PLAN

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 4
 COMPETENCY LEVEL
Novice Competent Expert
2. LEADERSHIP

A. Leadership Skills and Behavior

Leadership styles/techniques 1 2 3 4 5

Leadership theory and situational applications 1 2 3 4 5

Potential impacts and consequences of decision making in

situations both internal and external 1 2 3 4 5

Adhere to legal and regulatory standards 1 2 3 4 5

Champion solutions and encourage decision making 1 2 3 4 5

Develop external relationships 1 2 3 4 5

Collaborative techniques for engaging and working with physicians 1 2 3 4 5

Incorporate and apply management techniques and theories

into leadership activities 1 2 3 4 5

Foster an environment of mutual trust 1 2 3 4 5

Support and mentor high-potential talent within the organization 1 2 3 4 5

Advocate and participate in healthcare policy initiatives 1 2 3 4 5

Readings: 3, 4, 6, 16, 19, 22, 23, 38, 39, 41, 54, 57, 59, 61, 63, 75, 79, 84, 86, 87, 89, 90, 93, 115, 116
Programs: 1, 9, 19, 26, 29, 32, 41, 47, 49, 50, 58, 61, 66, 69
Leadership Assessments: 1, 3, 6, 7
Self-Study Courses: 1, 3, 5, 7, 13

B. Organizational Climate and Culture

Create an organizational climate that encourages teamwork 1 2 3 4 5

Create an organizational culture that values and supports diversity 1 2 3 4 5

Knowledge of own and others’ cultural norms 1 2 3 4 5

Assess the organization, including corporate values and culture,

business processes and impact of systems on operations 1 2 3 4 5

Readings: 21, 23, 33, 40, 49, 61, 86, 91, 96, 103, 110, 116
Programs: 1, 5, 7, 17, 21, 23, 63, 66, 75, 77
Leadership Assessments: 7
Other: 3

C. Communicating Vision
Establish a compelling organizational vision and goals 1 2 3 4 5

Create an organizational climate that facilitates individual motivation 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

5 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
Encourage a high level of commitment to the purpose and
values of the organization 1 2 3 4 5

Hold self and others accountable for organizational

goal attainment 1 2 3 4 5

Gain physician buy-in to accept risk and support new

business ventures 1 2 3 4 5

Readings: 4, 22, 23, 38, 77, 86, 88, 89, 91, 93, 116, 123, 135
Programs: 23, 25, 53,
Leadership Assessments: 7
Self-Study Courses: 1, 13

D. Managing Change
Promote and manage change 1 2 3 4 5

Explore opportunities for the growth and development of the

organization on a continuous basis 1 2 3 4 5

Promote continuous organizational learning/improvement 1 2 3 4 5

Anticipate and plan strategies for overcoming obstacles 1 2 3 4 5

Anticipate the need for resources to carry out initiatives 1 2 3 4 5

Develop effective medical staff relationships in support

of the organization’s mission, vision and strategic plan 1 2 3 4 5

Readings: 1, 2, 3, 6, 11, 18, 21, 22, 23, 26, 37, 38, 42, 61, 65, 70, 77, 86, 88, 89, 91, 93, 96, 109, 110, 112, 118, 123
Programs: 9, 31, 33, 44, 45, 48, 49, 50, 61, 64, 74
Leadership Assessments: 3, 5
Self-Study Courses: 2, 13, 18

LEADERSHIP DEVELOPMENT PLAN

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 6
 COMPETENCY LEVEL
3. PROFESSIONALISM Novice Competent Expert
A. Personal and Professional Accountability
Patient rights and responsibilities 1 2 3 4 5

Ethics committee’s roles, structure and functions 1 2 3 4 5

Consequences of unethical actions 1 2 3 4 5

Organizational business and personal ethics 1 2 3 4 5

Cultural and spiritual diversity for patients and staff as they

relate to healthcare needs 1 2 3 4 5

Conflict of interest situations as defined by organizational

bylaws, policies and procedures 1 2 3 4 5

Professional roles, responsibility and accountability 1 2 3 4 5

Professional standards and codes of ethical behavior 1 2 3 4 5

Balance professional and personal pursuits 1 2 3 4 5

Uphold and act upon ethical and professional standards 1 2 3 4 5

Adhere to ethical business principles 1 2 3 4 5

Other professional norms and standards of behaviors as defined by

professions such as AHA, physician’s oaths and other professional pledges 1 2 3 4 5

Creating an ethical culture in an organization 1 2 3 4 5

Readings: 35, 36, 38, 70, 88, 90, 99, 100, 101, 102, 131
Programs: 41, 45, 74
Leadership Assessments: 9
Other: 1, 2, 4, 5, 6, 8

B. Professional Development and Lifelong Learning

Professional norms and behaviors 1 2 3 4 5

Professional societies and memberships 1 2 3 4 5

Contribute to professional knowledge and evidence 1 2 3 4 5

Time and stress management techniques 1 2 3 4 5

Conduct self-assessments 1 2 3 4 5

Network with colleagues 1 2 3 4 5

Participate in continuing education and career planning 1 2 3 4 5

Acquire and stay current with the professional body of knowledge 1 2 3 4 5

Readings: 13, 28, 38, 53, 59, 75, 90, 103, 129, 133, 137
Programs: 10, 15, 16, 26, 40, 42, 47, 52, 53, 59,
Leadership Assessments: 2, 6, 8
Self-Study Course: 5
ACHE Healthcare Executive Competencies Assessment Tool
7 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
C. Contributions to the Community and Profession
Ethical implications of human subject research 1 2 3 4 5

Serve as the ethical guide for the organization 1 2 3 4 5

Practice due diligence to carry out fiduciary responsibilities 1 2 3 4 5

Mentor, advise and coach 1 2 3 4 5

Advocate for patients, families and communities 1 2 3 4 5

Advocate with physicians for the importance of hiring

professionally trained and certified administrators
and supporting their professional development 1 2 3 4 5

Participate in community service 1 2 3 4 5

Readings: 2, 21, 54, 61, 78

Programs: 14
Self-Study Courses: 1, 7
Other: 7, 8

PROFESSIONALISM DEVELOPMENT PLAN

ACHE Healthcare Executive Competencies Assessment Tool

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 COMPETENCY LEVEL
Novice Competent Expert
4. KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT

A. Healthcare Systems and Organizations

Healthcare and medical terminology 1 2 3 4 5

Managed care models, structures and environment 1 2 3 4 5

The interdependency, integration and competition

among healthcare sectors 1 2 3 4 5

Levels of healthcare along the continuum of care 1 2 3 4 5

Levels of service from a business perspective 1 2 3 4 5

Evidence-based management practice 1 2 3 4 5

Healthcare economics 1 2 3 4 5

Requirements for nonprofit healthcare organizations 1 2 3 4 5

The interrelationships among access, quality, cost,

resource allocation, accountability and community 1 2 3 4 5

Readings: 1, 5, 20, 21, 22, 24, 25, 33, 37, 58, 61, 66, 67, 68, 107, 114, 117, 134
Programs: 5, 17, 22, 25, 32, 33, 34, 54, 76

B. Healthcare Personnel
Ancillary services 1 2 3 4 5

Physician roles 1 2 3 4 5

The healthcare sectors 1 2 3 4 5

Staff perspective in organizational settings 1 2 3 4 5

Nurse and allied health professionals’ scope of practice 1 2 3 4 5

Support services 1 2 3 4 5

Role of nonclinical professionals in the healthcare system 1 2 3 4 5

Educational funding for healthcare personnel 1 2 3 4 5

Workforce issues 1 2 3 4 5

Readings: 21, 22, 29, 43, 63, 69, 74, 90, 92, 103, 108, 116, 119, 135
Programs: 6, 11, 24, 35, 36, 46, 55, 56, 65, 71, 75, 76, 77
Self-Study Courses: 3

ACHE Healthcare Executive Competencies Assessment Tool

9 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
C. The Patient’s Perspective
The patient’s perspective (e.g., cultural differences, expectations) 1 2 3 4 5

Readings: 2, 7, 50, 112, 115

Program: 37, 70
Self-Study Course: 12

D. The Community and the Environment

Socioeconomic environment in which the organization functions 1 2 3 4 5

Healthcare trends 1 2 3 4 5

Implications of community standards of care 1 2 3 4 5

Healthcare technological research and advancements 1 2 3 4 5

Organization and delivery of healthcare 1 2 3 4 5

Community standards of care 1 2 3 4 5

Corporate compliance laws and regulations 1 2 3 4 5

Regulatory and administrative environment in which the

organization functions 1 2 3 4 5

Governmental, regulatory, professional and accreditation agencies 1 2 3 4 5

Legislative issues and advocacy 1 2 3 4 5

Readings: 1, 15, 36, 45, 50, 51, 61, 73, 84, 87, 98, 114, 136
Programs: 8, 13, 14, 28, 31, 34, 44, 48, 59, 64
Self-Study Course: 12
Other: 8

KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT

DEVELOPMENT PLAN

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 10
 COMPETENCY LEVEL
Novice Competent Expert
5. BUSINESS SKILLS AND KNOWLEDGE

A. General Management
Ability to analyze and evaluate information to support a
decision or recommendation 1 2 3 4 5

Ability to distinguish relevant from irrelevant information 1 2 3 4 5

Ability to integrate information from various sources to make

decisions or recommendations 1 2 3 4 5

Collect and analyze data from internal and external sources

relevant to each situation 1 2 3 4 5

Basic business contracts 1 2 3 4 5

Techniques for business plan development, implementation

and assessment 1 2 3 4 5

Justify a new business model or business plan 1 2 3 4 5

Principles of public affairs and community relations 1 2 3 4 5

The functions of organizational policies and procedures 1 2 3 4 5

Analyze the current way of doing business and clinical processes 1 2 3 4 5

Anticipate cause-and-effect relationships 1 2 3 4 5

Conduct needs analysis, identify and prioritize requirements 1 2 3 4 5

Define problems or opportunities 1 2 3 4 5

Distinguish between important and unimportant aspects of

business and clinical situations as a basis
for sound decision making 1 2 3 4 5

Identify alternate processes and potential solutions 1 2 3 4 5

Promote and apply problem-solving philosophies 1 2 3 4 5

Utilize comparative analysis strategies 1 2 3 4 5

Demonstrate critical thinking and analysis 1 2 3 4 5

Prioritize or triage as necessary to ensure critical functions

are repaired, maintained or enhanced 1 2 3 4 5

Broad systems connections—potential impacts and consequences

of decisions in a wide variety of situations both
internal and external 1 2 3 4 5

Systems theory 1 2 3 4 5

Systems thinking 1 2 3 4 5

Champion systems thinking 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

11 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert

Identify how a system design accommodates business processes 1 2 3 4 5

Seek information from a variety of sources 1 2 3 4 5

Evidence-based practice 1 2 3 4 5

Facilities planning 1 2 3 4 5

Inventory control systems 1 2 3 4 5

Project management 1 2 3 4 5

Purchasing procurement 1 2 3 4 5

Develop work plans 1 2 3 4 5

Perform audits of systems and operations 1 2 3 4 5

Management functions 1 2 3 4 5

Assess organizational perception of systems

effectiveness and departmental effectiveness 1 2 3 4 5

Develop requests for information and requests for proposals 1 2 3 4 5

Manage vendor contracts 1 2 3 4 5

Measure quantitative dimensions of systems and

departmental effectiveness 1 2 3 4 5

Organize and manage the human and physical resources of the

organization to achieve input, buy-in and optimal performance 1 2 3 4 5

Readings: 5, 14, 20, 21, 22, 23, 33, 37, 44, 61, 62, 66, 70, 74, 82, 83, 85, 90, 97, 106, 107, 110, 128, 135
Programs: 2, 19, 29, 30, 40, 42, 54, 58, 67, 69
Leadership Assessments: 1, 2, 6
Self-Study Courses: 4, 5, 9, 17, 19, 22

B. Financial Management
Basic accounting principles 1 2 3 4 5

Financial management and analysis principles 1 2 3 4 5

Financial planning methodologies 1 2 3 4 5

Financial statements 1 2 3 4 5

Outcomes measures and management 1 2 3 4 5

Reimbursement principles, ramifications and techniques,

including rate setting and contracts 1 2 3 4 5

Principles of operating, project and capital budgeting 1 2 3 4 5

Fundamental productivity measures 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

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 COMPETENCY LEVEL
Novice Competent Expert
Financial controls and auditing principles 1 2 3 4 5

Revenue generation 1 2 3 4 5

Asset management, including depreciation schedule, facilities,

equipment, etc. 1 2 3 4 5

Analyze financial reward versus risk 1 2 3 4 5

Apply financial planning methodologies to

organizational objectives 1 2 3 4 5

Develop accounting and financial control systems 1 2 3 4 5

Develop and use performance monitoring metrics 1 2 3 4 5

Develop coding and reimbursement policies and procedures 1 2 3 4 5

Establish business relationships with financial advisors 1 2 3 4 5

Maintain compliance with tax laws and filing procedures 1 2 3 4 5

Negotiate third-party contracts 1 2 3 4 5

Provide stewardship of financial resources 1 2 3 4 5

Potential impacts and consequences of financial decision making

on operations, healthcare, human resources and quality of care 1 2 3 4 5

Financing including funding sources, the process of obtaining

credit and bond ratings, and issuing bonds 1 2 3 4 5

Philanthropy and foundation work, including source of funding

for non-profit organizations or to target for-profit
organizations’ activities 1 2 3 4 5

Supply chain systems, structures and processes 1 2 3 4 5

Readings: 10, 14, 15, 17, 26, 33, 44, 46, 47, 48, 49, 52, 56, 61, 80, 96, 126
Programs: 2, 8, 30, 38, 67, 72, 73
Self-Study Courses: 14, 19, 21, 22

C. Human Resource Management

Human resources laws and regulations 1 2 3 4 5

Performance management systems 1 2 3 4 5

Recruitment and retention techniques 1 2 3 4 5

Staffing methodologies and productivity management 1 2 3 4 5

Employee satisfaction measurement and improvement techniques 1 2 3 4 5

Employee motivational techniques 1 2 3 4 5

Compensation and benefits practices 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

13 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
Worker safety, security and employee health issues 1 2 3 4 5

Conflict resolution and grievance procedures 1 2 3 4 5

Organizational policies and procedures and their functions 1 2 3 4 5

The need for and/or desirability of outsourcing 1 2 3 4 5

The varying work environments in which staff work 1 2 3 4 5

Define staff roles, responsibilities and job descriptions 1 2 3 4 5

Manage departmental personnel processes, including performance

appraisals; incentives; staff recruitment, selection and retention;
training and education; coaching and mentoring 1 2 3 4 5

Job classification systems 1 2 3 4 5

Develop and implement policies and procedures with physicians

to address physician behavioral and burnout issues 1 2 3 4 5

Develop and manage employee performance

management systems 1 2 3 4 5

Develop effective physician recruitment and

retention programs 1 2 3 4 5

Develop employee benefit and assistance plans 1 2 3 4 5

Engage in workforce planning 1 2 3 4 5

Evaluate and manage employee efficiency and productivity 1 2 3 4 5

Potential impacts and consequences of human resources 1 2 3 4 5

Decision making on operations, finances, healthcare and

quality of care 1 2 3 4 5

Selection techniques, including commonly available assessments

and relative benefits 1 2 3 4 5

Labor relations practices and strategies 1 2 3 4 5

Job design processes 1 2 3 4 5

Succession planning models 1 2 3 4 5

Readings: 5, 11, 22, 29, 33, 43, 44, 54, 55, 72, 74, 90, 99, 118
Programs: 35, 36, 46, 56, 57, 63
Self-Study Courses: 1, 7, 18

D. Organizational Dynamics and Governance

Organization systems theories and structures 1 2 3 4 5

How an organization’s culture impacts its effectiveness 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 14
 COMPETENCY LEVEL
Novice Competent Expert
Governance theory 1 2 3 4 5

Governance structure 1 2 3 4 5

Medical staff structure and its relationship to the governing

body and facility operation 1 2 3 4 5

Public policy matters and legislative and advocacy processes 1 2 3 4 5

Organizational dynamics, political realities and culture 1 2 3 4 5

Principles and practices of management and

organizational behavior 1 2 3 4 5

Build trust and cooperation between/among stakeholders 1 2 3 4 5

Construct and maintain governance systems 1 2 3 4 5

Document and implement policies and procedures 1 2 3 4 5

Evaluate and improve governing bylaws, policies and processes 1 2 3 4 5

Facilitate physician understanding and acceptance of good

business management 1 2 3 4 5

Manage the performance of subsystems in a manner that

optimizes the whole synergy 1 2 3 4 5

Interpret and integrate federal, state and local laws and regulation 1 2 3 4 5

Readings: 3, 21, 22, 29, 32, 38, 44, 57, 61, 95, 105, 109, 111, 118, 135
Programs: 4, 65, 71
Other: 8

E. Strategic Planning and Marketing

Business plan development and implementation process 1 2 3 4 5

Business planning, including business case and exit-

strategy development 1 2 3 4 5

Evaluate whether a proposed solution aligns with the

organizational business plan 1 2 3 4 5

Marketing principles and tools 1 2 3 4 5

Marketing plan development 1 2 3 4 5

Manage projects and/or resources 1 2 3 4 5

Healthcare system services 1 2 3 4 5

Implementation planning 1 2 3 4 5

Crisis and disaster planning 1 2 3 4 5

Characteristics of strategic decision support 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

15 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
Strategic planning processes development and implementation 1 2 3 4 5

Develop and monitor departmental strategic and tactical objectives 1 2 3 4 5

Develop a benefits realization model that measures product

or service performance to ensure that strategic goals are met 1 2 3 4 5

Organizational mission, vision, objectives and priorities 1 2 3 4 5

Plan for business continuance in the face of potential disasters

that could disrupt service delivery 1 2 3 4 5

Pursuing and establishing partnerships and strategic alliances 1 2 3 4 5

Readings: 34, 42, 44, 56, 60, 61, 65, 72, 95, 104, 107, 114, 116, 125, 127, 128, 132
Programs: 7, 21, 22, 28
Self-Study Courses: 8, 10, 11, 16

F. Information Management
Application software 1 2 3 4 5

Characteristics of administrative systems/programs 1 2 3 4 5

Characteristics of clinical systems/programs 1 2 3 4 5

Confidentiality principles and laws 1 2 3 4 5

Data analysis, including manipulation, understanding of and

ability to explain data 1 2 3 4 5

Electronic education and information resources and systems 1 2 3 4 5

Health informatics 1 2 3 4 5

Information systems planning and implementation 1 2 3 4 5

Technology trends and clinical applications 1 2 3 4 5

Principles of database and file management 1 2 3 4 5

Technology privacy, confidentiality and security requirements 1 2 3 4 5

Role and function of information technology in operations 1 2 3 4 5

Testing and evaluation activities of IT systems 1 2 3 4 5

Information systems continuity 1 2 3 4 5

Analyze problem reports for trends 1 2 3 4 5

Conduct demonstrations, evaluate and select healthcare IT systems 1 2 3 4 5

Ensure accuracy and integrity of data 1 2 3 4 5

Compatibility of software, hardware and network components

to facilitate business operations 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 16
 COMPETENCY LEVEL
Novice Competent Expert
Ensure staff members are trained to use information systems 1 2 3 4 5

Evaluate results of a system security/privacy effectiveness

assessment 1 2 3 4 5

Integrate IT systems that support decision making 1 2 3 4 5

Link the IT plan to the business plan 1 2 3 4 5

Monitor IT systems’ sustainability, reliability and maintainability 1 2 3 4 5

Monitor and adjust IT system capacity 1 2 3 4 5

Recommend policies and procedures for information

management systems 1 2 3 4 5

Information systems continuity, including disaster planning,

recovery, backup, security, sabotage and natural disasters 1 2 3 4 5

Factors that influence selection, acquisition, and maintenance

of IT systems, including upgrades and conversions,
and technology lifecycles 1 2 3 4 5

Healthcare analytics 1 2 3 4 5

Readings: 12, 17, 27, 33, 37, 44, 52, 62, 77

Programs: 12, 39, 73

G. Risk Management
Risk management principles and programs 1 2 3 4 5

Confidentiality principles and laws 1 2 3 4 5

Corporate compliance laws and regulations 1 2 3 4 5

Medicare/Medicaid/third-party payment regulations 1 2 3 4 5

Inspection and accrediting standards, regulations

and organizations 1 2 3 4 5

Patients’ rights, laws and regulations 1 2 3 4 5

Compliance with regulatory agencies and tax

status requirements 1 2 3 4 5

Contingency planning 1 2 3 4 5

Corporate history and record-keeping procedures 1 2 3 4 5

Credentialing, medical malpractice and professional liability 1 2 3 4 5

Personnel and property security plans and policies 1 2 3 4 5

Professional resource networks for risk-related activities 1 2 3 4 5

Risk assessments and analyses 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

17 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
Risk mitigation 1 2 3 4 5

Risks related to personnel management 1 2 3 4 5

Risks related to quality management and patient safety 1 2 3 4 5

Conflict resolution and grievance procedures 1 2 3 4 5

Establish patient, staff and organizational confidentiality policies 1 2 3 4 5

Maintain compliance with government contractual mandates 1 2 3 4 5

Plan for business continuance in the face of potential

disasters that could disrupt service delivery 1 2 3 4 5

Readings: 6, 16, 40, 74, 83, 84, 115, 121, 122

Programs: 39, 51, 57
Self-Study Courses: 4, 11, 17

H. Quality Improvement
Benchmarking techniques 1 2 3 4 5

Medical staff peer review 1 2 3 4 5

Clinical methodologies 1 2 3 4 5

Utilization review and management regulations 1 2 3 4 5

Clinical pathways and disease management 1 2 3 4 5

National quality initiatives, including patient safety 1 2 3 4 5

Knowledge of tools for improving patient safety 1 2 3 4 5

Customer satisfaction principles and tools 1 2 3 4 5

Data collection, measurement and analysis

tools and techniques 1 2 3 4 5

Patient communication systems 1 2 3 4 5

Quality improvement theories and frameworks 1 2 3 4 5

Quality planning and management 1 2 3 4 5

Recognition of quality as a strategic initiative 1 2 3 4 5

Training and certification 1 2 3 4 5

Develop and implement performance and process

improvement programs 1 2 3 4 5

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2019 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 18
 COMPETENCY LEVEL
Novice Competent Expert
Develop and implement quality assurance and patient
satisfaction programs 1 2 3 4 5

Develop clinical pathway structure and function 1 2 3 4 5

Readings: 2, 7, 8, 9, 17, 33, 40, 44, 64, 78, 81, 94, 113, 122, 124, 130
Programs: 3, 27, 38, 43, 68, 70
Self-Study Courses: 6, 10

BUSINESS SKILLS AND KNOWLEDGE DEVELOPMENT PLAN

ACHE Healthcare Executive Competencies Assessment Tool

19 Copyright © 2023 by the American College of Healthcare Executives
 COMPETENCY LEVEL
Novice Competent Expert
I. Patient Safety*
Establish and sustain a safety culture 1 2 3 4 5

Collaborate with public agencies and private organizations to

support patient safety 1 2 3 4 5

Create a common set of safety metrics that reflect

meaningful outcomes 1 2 3 4 5

Funding for research in patient safety and

implementation science 1 2 3 4 5

Address patient safety across the care continuum 1 2 3 4 5

Support the healthcare workforce by providing a safe and

healthy work environment to optimize safe patient care 1 2 3 4 5

Partner with patients and families for the safest care 1 2 3 4 5

Ensure that technology is secure and optimized to

improve patient safety 1 2 3 4 5

* These competencies were adapted from original source material from the Institute for Healthcare Improvement at
www.IHI.org with its permission, ©NPSF 2015.

Readings: 40, 71, 122

Programs: 3, 27, 43
Other: 9, 10

PATIENT SAFETY DEVELOPMENT PLAN

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 20
ACHE RESOURCE LISTINGS
Readings:

1. Accountable Care Organizations: Your Guide to Strategy, Design, and Implementation by Marc Bard, MD, and Mike Nugent
2. Achieving Service Excellence: Strategies for Healthcare, Second Edition, by Myron D. Fottler, PhD; Robert C. Ford, PhD; and
Cherill P. Heaton, PhD
3. A New Compact: Aligning Physician-Organization Expectations to Transform Patient Care by Mary Jane Kornacki, with Jack Silversin
4. An Insider’s Guide to Physician Engagement by Andrew C. Agwunobi, MD
5. An Insider’s Guide to Working with Healthcare Consultants by Andrew Agwunobi, MD
6. Anticipate, Respond, Recover: Healthcare Leadership and Catastrophic Events by K. Joanne McGlown, PhD, RN, FACHE, and
Phillip D. Robinson, FACHE, editors
7. A Physician Guidebook to The Best Patient Experience by Bo Snyder, FACHE
8. Applying Quality Management in Healthcare: A Systems Approach, Fifth Edition, by Patrice L. Spath
9. The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores by Robert M. Snyder Jr., FACHE
10. Best Practice Financial Management: Six Key Concepts for Healthcare Leaders, Third Edition, by Kenneth Kaufman
11. Better Communication for Better Care: Mastering Physician-Administrator Collaboration by Kenneth H. Cohn, MD, FACS
12. Big Data in Healthcare: Statistical Analysis of the Electronic Health Record by Farrokh Alemi, PhD
13. Boost Your Nursing Leadership Career: 50 Lessons that Drive Success by Kenneth R. White, PhD, RN, FACHE, and Dorrie
Fontaine, PhD, RN
14. Capital Projects and Healthcare Reform: Navigating Design and Delivery in an Era of Disruption by Robert D. Levine and
Georgeann B. Burns
15. Cases in Healthcare Finance, Seventh Edition, by George H. Pink, PhD and Paula H. Song, PhD
16. Contemporary Issues in Healthcare Law and Ethics, Fourth Edition, by Dean M. Harris, JD
17. The Core Elements of Value in Healthcare by Paveljit S. Bindra, MD
18. Creating the Hospital Group Practice: The Advantage of Employing or Affiliating with Physicians by Eric Lister, MD, and
Todd Sagin, MD, JD
19. Developing Physician Leaders for Successful Clinical Integration by Carson F. Dye, FACHE, and Jacque J. Sokolov, MD
20. Dimensions of Long-Term Care Management: An Introduction, Second Edition, by Mary Helen McSweeney-Feld, PhD;
Carol Molinari, PhD; and Reid Oetjen, PhD, editors
21. Diversity on the Executive Path: Wisdom and Insights for Navigating to the Highest Levels of Healthcare Leadership by Diane Dixon, EdD
22. Dunn and Haimann’s Healthcare Management, Eleventh Edition, by Rose T. Dunn, CPA, FACHE, FHFMA
23. Dyad Leadership and Clinical Integration: Driving Change, Aligning Strategies by Alan Belasen, PhD
24. Economics for Healthcare Managers, Fifth Edition, by Robert H. Lee, PhD
25. The Economics of Health Reconsidered, Fourth Edition, by Thomas Rice, PhD, and Lynn Unruh, PhD, RN
26. 18 Levers for High-Impact Performance Improvement: How Healthcare Organizations Can Accelerate Change and Sustain Results
by Gary Auton
27. Electronic Health Records: Strategies for Long-Term Success by Michael Fossel, MD, and Susan Dorfman, DHA
28. The Emerging Healthcare Leader: A Field Guide, Second Edition, by Laurie K. Baedke, FACHE, FACMPE, and Natalie D.
Lamberton, FACHE
29. Employed Physician Networks: A Guide to Building Strategic Advantage, Value, and Financial Sustainability by David W. Miller,
FACHE; Terrence R. McWilliams, MD; and Travis C. Ansel
30. Enhanced Physician Engagement: Volume 1, What It Is, Why You Need It, and Where to Begin by Carson Dye, FACHE, editor
31. Enhanced Physician Engagement: Volume 2, Tools and Tactics for Success by Carson Dye, FACHE, editor
32. Essential Operational Components for High-Performing Healthcare Enterprises by Jon Burroughs, MD, FACHE
33. Essentials of Healthcare Management: Cases, Concepts, and Skills, Second Edition, by Leigh Cellucci, PhD; Michael R.
Meacham, JD; and Tracy J. Farnsworth, EdD
34. Essentials of Strategic Planning in Healthcare, Third Edition, by Jeffrey P. Harrison, PhD, FACHE
35. Ethics and Professionalism for Healthcare Managers, Second Edition, by Elizabeth J. Forrestal, PhD, FAHIMA, and
Leigh W. Cellucci, PhD

ACHE Healthcare Executive Competencies Assessment Tool

21 Copyright © 2023 by the American College of Healthcare Executives
36. Evaluating the Healthcare System: Effectiveness, Efficiency, and Equity, Fourth Edition, by Charles E. Begley, David R. Lairson,
Robert O. Morgan, Paul J. Rowan and Rajesh Balkrishnan, PhD
37. Evidence-Based Management in Healthcare: Principles, Cases and Perspectives, Second Edition, by Anthony R. Kovner, PhD, and
Thomas D’Aunno, PhD, editors
38. Exceptional Leadership: 16 Critical Competencies for Healthcare Executives, Second Edition, by Carson F. Dye, FACHE, and
Andrew N. Garman, PsyD
39. Executive Turned Consultant: Transitioning from Experienced to Executive to Trusted Advisor in Healthcare by Scott A. Mason,
DPA, FACHE
40. Five Disciplines for Zero Patient Harm: How High Reliability Happens by Charles Mowll, LFACHE
41. Followership: A Practical Guide to Aligning Leaders and Followers by Tom Atchison, EdD
42. From Competition to Collaboration: How Leaders Cultivate Partnerships to Drive Value and Transform Health by Tracy L.
Duberman, PhD, FACHE, and Robert H. Sachs, PhD
43. Fundamentals of Human Resources in Healthcare, Second Edition, by Bruce J. Fried, PhD, and Myron D. Fottler, PhD, editors
44. Fundamentals of Medical Practice Management by Stephen L. Wagner, PhD, FACHE, FACMPE, FACEM, FACHT
45. Futurescan 2022–2027: Health Care Trends and Implications, copublished with the Society for Healthcare Strategy & Market
Development
46. Gapenski’s Fundamentals of Healthcare Finance, Fourth Edition, by Kristin L. Reiter, PhD, and Paula Song, PhD
47. Gapenski’s Healthcare Finance: An Introduction to Accounting and Financial Management, Seventh Edition, by Kristin L. Reiter,
PhD, and Paula H. Song, PhD
48. Gapenski’s Understanding Healthcare Financial Management, Eighth Edition, by George H. Pink, PhD, and Paula H. Song, PhD
49. Getting It Done: Experienced Healthcare Leaders Reveal Field-Tested Strategies for Clinical and Financial Success by Kenneth H.
Cohn, MD, FACS, and Steven A. Fellows, FACHE
50. The Global Healthcare Manager: Competencies, Concepts, and Skills by Michael Counte, PhD; Bernardo Ramirez, MD;
Daniel J. West Jr., PhD; FACHE, FACMPE; and William Aaronson, PhD
51. The Guide to Healthcare Reform: Readings and Commentary by Daniel B. McLaughlin
52. Healthcare Applications: A Casebook in Accounting and Financial Management by Thomas E. McKee, PhD, and Linda J. B. McKee, PhD
53. The Healthcare Consultant’s Handbook: Career Opportunities and Best Practices by Scott A. Mason, DPA, FACHE
54. The Healthcare C-Suite: Leadership Development at the Top by Andrew N. Garman, PsyD, and Carson F. Dye, FACHE
55. Healthcare Executive Compensation: A Guide for Leaders and Trustees by David A. Bjork, PhD
56. Healthcare Facility Planning: Thinking Strategically, Second Edition, by Cynthia Hayward, FA AHC
57. Healthcare Governance: A Guide for Effective Boards, Second Edition, by Errol L. Biggs, PhD, FACHE
58. Healthcare in the United States: Clinical, Financial, and Operational Dimensions by Stephen L. Walston, PhD, and Kenneth L.
Johnson, PhD, FACHE
59. The Healthcare Leader’s Guide to Actions, Awareness, and Perception, Third Edition, Carson F. Dye, FACHE, and Brett D. Lee, FACHE
60. Healthcare Marketing: A Case Study Approach by Leigh Cellucci, PhD; Carla Wiggins, PhD; and Tracy Farnsworth, EdD
61. The Healthcare Nonprofit: Keys to Effective Management by Stephen F. Gambescia, PhD; Sylvia V. Bastani; and Bruce Melgary
62. Healthcare Operations Management, Fourth Edition, by Daniel B. McLaughlin and John R. Olson, PhD
63. Healthcare Philanthropy: Advance Charitable Giving to Your Organization’s Mission by Betsy Chapin Taylor
64. The Healthcare Quality Book: Vision, Strategy, and Tools, Fifth Edition, by David Nash, MD; Maulik Joshi, DrPH; Elizabeth
Ransom, MD; and Scott Ransom, DO
65. Healthcare Strategic Planning, Fourth Edition, by John M. Harris
66. Health Economics: Core Concepts and Essential Tools by Steph Bernell, PhD
67. Health Informatics: A Systems Perspective, Second Edition, by Gordon D. Brown, PhD; Kalyan S. Pasupathy, PhD; and
Timothy B. Patrick, PhD
68. Health Insurance, Third Edition, by Michael A. Morrisey, PhD
69. Health Policy Issues: An Economic Perspective, Seventh Edition, by Paul J. Feldstein, PhD
70. Health Services Management: A Case Study Approach, Eleventh Edition, by Ann Scheck McAlearney, ScD, and Anthony Kovner, PhD
71. High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma, Second Edition, by Robert Barry, PhD;
Amy C. Smith, DNP, FACHE; and Clifford E. Brubaker, PhD
72. Hospitalists: A Guide to Building and Sustaining a Successful Program by Joseph A. Miller; John Nelson, MD; and Winthrop F.
Whitecomb, MD

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 22
73. Hospitals and Community Benefit: New Demands, New Approaches by Connie J. Evashwick, ScD, LFACHE
74. Human Resources in Healthcare: Managing for Success, Fifth Edition, by Bruce J. Fried, PhD, and Myron D. Fottler, PhD, editors
75. Influential Leadership: Change Your Behavior, Change Your Organization, Change Health Care by Michael E. Frisina, PhD
76. Information Technology for Healthcare Managers, Ninth Edition, by Gerald L. Glandon, PhD; Detlev H. Smaltz, PhD,
LFACHE, FHIMSS; and Donna J. Slovensky, PhD, RHIA, FAHIMA
77. Inside the Physician Mind: Finding Common Ground with Doctors by Joseph S. Bujak, MD, FACP
78. Inspired to Change: Improving Patient Care One Story at a Time by Linda Larin
79. Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders by Amer Kaissi, PhD
80. Introduction to the Financial Management of Healthcare Organizations, Eighth Edition, by Michael Nowicki, EdD, FACHE, FHFMA
81. Introduction to Healthcare Quality Management, Fourth Edition, by Patrice L. Spath
82. Introduction to Health Policy, Second Edition, by Leiyu Shi, DrPH
83. Launching a Capital Facility Project: A Guide for Healthcare Leaders, Second Edition, by John E. Kemper
84. The Law of Healthcare Administration, Ninth Edition, by J. Stuart Showalter, JD
85. Lead the Way in Five Minutes a Day by Jo Anne Preston
86. Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition, by Thom A. Mayer, MD, FACEP,
FAAP, and Robert J. Cates, MD
87. Leadership for Public Health: Theory and Practice by James W. Holsinger Jr., MD, PhD, and Erik L. Carlton, DrPH
88. Leadership in Healthcare: Essential Values and Skills, Fourth Edition, by Carson F. Dye, FACHE
89. Leadership’s Deeper Dimensions: Building Blocks to Superior Performance by Tom Atchison, EdD
90. The Leaders Within: Engagement, Leadership Development, and Succession Planning by Stephen Mason, LFACHE; Kathryn
Dies, PhD; and Larry Morgan
91. Leading a Hospital Turnaround: A Practical Guide by Anthony K. Jones, FACHE
92. Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care edited by Frank
R. Tortorella, JD, FACHE
93. Leading Transformational Change: The Physician-Executive Partnership by Tom Atchison, EdD, and Joseph S. Bujak, MD, FACP
94. Lean Done Right: Achieve and Maintain Reform in Your Healthcare Organization by Thomas G. Zidel
95. Longest’s Health Policymaking in the United States, Seventh Edition, by Michael R. Meacham, JD
96. Make it Happen: Effective Execution in Healthcare Leadership by Daniel B. McLaughlin
97. Management of Healthcare Organizations: An Introduction, Third Edition, by Peter C. Olden, PhD
98. Managerial Epidemiology: Cases and Concepts, Fourth Edition, by Steven T. Fleming, PhD
99. Managerial Ethics in Healthcare: A New Perspective by Gary L. Filerman, PhD; Ann E. Mills; and Paul M. Schyve, MD
100. Managing Healthcare Ethically: Volume 1, Leadership Roles and Responsibilities, Third Edition, by Paul B. Hofmann, DrPH,
FACHE, and William A. Nelson, PhD, HFACHE, editors
101. Managing Healthcare Ethically: Volume 2, Organizational Concerns, Third Edition, by Paul B. Hofmann, DrPH, FACHE, and
William A. Nelson, PhD, HFACHE, editors
102. Managing Healthcare Ethically: Volume 3, Clinical Challenges, Third Edition, by Paul B. Hofmann, DrPH, FACHE, and
William A. Nelson, PhD, HFACHE, editors
103. Managing Stress and Preventing Burnout in the Healthcare Workplace by Jonathon R.B. Halbesleben, PhD
104. Marketing Health Services, Fourth Edition, by Richard K. Thomas, PhD
105. Marketing Matters: A Guide for Healthcare Executives by Richard K. Thomas, PhD, and Michael Calhoun
106. Mastering the Negotiation Process: A Practical Guide for the Healthcare Executive by Christopher L. Laubach
107. The Middleboro Casebook: Healthcare Strategy and Operations, Third Edition, by Lee F. Seidel, PhD, and James B. Lewis, ScD
108. Navigating the Healthcare Workforce Shortage: How to Safeguard Your Organization’s Most Important Asset by Tresha Moreland
and Lori Wightman
109. The New Hospital–Physician Enterprise: Meeting the Challenges of Value-Based Care by David A. Wofford and Stephen F. Messinger
110. Organizational Behavior and Theory in Healthcare: Leadership Perspectives and Management Applications, Second Edition, by
Stephen L. Walston, PhD and Kenneth L. Johnson
111. Partnership of Equals: Practical Strategies for Healthcare CEOs and Their Boards by Peter McGinn, PhD
112. Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect by Ryan Donohue and
Stephen Klasko, MD
113. The Patient’s Primary Care Experience: A Road Map to Powerful Partnerships by Mary-Ellen Piche, LFACHE and Gina Luna

ACHE Healthcare Executive Competencies Assessment Tool

23 Copyright © 2023 by the American College of Healthcare Executives
114. Population Health: Principles and Applications for Management, Second Edition, by Rosemary Caron, PhD
115. Principles of Healthcare Leadership by Bernard J. Healey, PhD
116. Reaching Excellence in Healthcare Management by John R. Griffith, LFACHE, and Kenneth R. White, PhD, RN, FACHE
117. Readmission Prevention: Solutions Across the Provider Continuum by Josh D. Luke, PhD, FACHE
118. Redesign the Medical Staff Model: A Guide to Collaborative Change by Jonathan Burroughs, MD, FACHE
119. Reigniting Employee Engagement: A Guide to Rediscovering Purpose and Meaning in Healthcare by Tom Atchison
120. Risk Adjustment for Measuring Health Care Outcomes, Fourth Edition, by Lisa I. Iezzoni, MD, editor
121. Risk Management and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals by Shari J. Welch,
MD, FACHE, FACEP; Kevin Klauer, DO, EJD, FACEP; and Sarah Freymann Fontenot, JD
122. The Safety Playbook: A Healthcare Leader’s Guide to Building a High-Reliability Organization by John Byrnes, MD and Susan
Teman, RN, CPPS
123. Separately Together: A New Path to Healthy Hospital–Physician Relations by C. Marlena Fiol, PhD, and Edward J. O’Connor, PhD
124. Smash the Bottleneck: Improving Patient Flow for Better Care (and a Better Bottom Line) by Christopher Strear, MD, and Danilo Sirias
125. Social Media in Healthcare: Connect, Communicate, Collaborate, Second Edition, by Christina Beach Thielst, FACHE
126. Strategic Allocation and Management of Capital in Healthcare: A Guide to Decision Making, Second Edition, by Jason H.
Sussman, CPA, FACHE
127. Strategic Analysis for Healthcare: Concepts and Practical Applications, Second Edition, by Michael S. Wayland and Warren G.
McDonald, PhD
128. Strategic Healthcare Management: Planning and Execution, Second Edition, by Stephen L. Walston, PhD
129. Take Charge of Your Healthcare Management Career: 50 Lessons That Drive Success by Kenneth R. White, PhD, RN, FACHE,
and J. Stephen Lindsey, FACHE
130. The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean, Second Edition, by John Black,
with David Miller and Joni Sensel
131. The Tracks We Leave: Ethics and Management Dilemmas in Healthcare, Third Edition, by Frankie Perry, RN, LFACHE
132. Transformative Planning: How Your Healthcare Organization Can Strategize for an Uncertain Future by Jim Austin
133. Tyler’s Guide: The Healthcare Executive’s Job Search, Fourth Edition, by J. Larry Tyler, FACHE, FA AHC, FHFMA
134. The United States Healthcare System: Overview, Driving Forces, and Outlook for the Future by Stephen L. Wagner, PhD, FACHE
135. The Well-Managed Healthcare Organization, Ninth Edition, by Kenneth R. White, PhD, RN, FACHE, and John R. Griffith, LFACHE
136. World Health Systems: Challenges and Perspectives, Second Edition, by Bruce J. Fried, PhD, and Laura M. Gaydos, PhD, editors
137. Your Healthcare Job Hunt: How Your Digital Presence Can Make or Break Your Career by Donna Malvey, PhD, and Jessica
Sapp, DrPH

Programs:

1. A Field Guide for the Emerging Healthcare Leader

2. A Proven Formula for Achieving Enterprise Operational Excellence
3. Achieve High Reliability: Gain a Blueprint for Zero Harm Care
4. Achieving a Strategic Partnership with Your Board: Thrive in the Midst of Accountability
5. Achieving Speed, Spread, Scalability and Sustainability for Health Systems
6. Achieving Superior Outcomes Through Executive-Physician Partnerships
7. Advanced Strategic Planning to Transform Your Organization
8. Aggressively Improve Margin and Market Growth: 2021 National Research for C-Suite
9. Agility and Resilience in Healthcare Leadership: Key Behaviors for Leading Change
10. Applying Design Thinking to Healthcare’s Most Pressing Challenges
11. The Art and Principles of Physician Leadership and Engagement
12. Artificial Intelligence for Leaders: Beyond Big Data
13. The Basics of Grassroots Advocacy
14. Behavioral Health Challenges, Strategies and Solutions: The Business Case for Meeting Community Needs
15. Behavior Smarts: Increasing Healthcare Leadership Performance
16. Board of Governors Exam Review Course

ACHE Healthcare Executive Competencies Assessment Tool

Copyright © 2023 by the American College of Healthcare Executives 24
17. Breakthrough Physician Alignment: Creating a Win-Win for Optimizing Organizational Performance
18. Compelling Communication: Creating Engagement, Understanding and Results
19. The Courage to Lead: Critical Skills for Healthcare Leaders
20. Creating Successful Physician Integration and Engagement Strategies for Long Term Success
21. Culture: The Force Behind Strategy
22. Delivery Disrupted: Innovations, AI, and Staying Ahead of the Curve in Healthcare
23. Doing Well by Doing Good: Cultivating Mission to Improve Margin and Performance
24. Drive Physician Engagement Today for Aligned Leaders Tomorrow
25. Driving Digital Health Innovation for Maximum Impact
26. Effective Crisis Leadership - Transforming Ourselves and Our Organizations for Success
27. Effective Leadership for High-Reliability Healthcare
28. Epidemiology Meets Strategy: Leading Healthcare Organizations in a New Reality
29. Executive Program
30. Fundamental Financial Skills for Healthcare Organization Success
31. Growth in the Reform Era
32. Health System Simulation
33. Health Systems as Stewards of Health: A Construct for Leading Transformation
34. Hospitals and Health Systems of the Future: Transforming to Thrive
35. Improve Clinician Retention and Patient Outcomes by Optimizing Professional Wellbeing
36. Improving Results through Better Team Engagement and Accountability
37. Improving the Patient Experience to Build Customer Loyalty
38. Integrating Quality and Cost in a Pay-for-Value Era
39. Key Financial Principles for the Nonfinancial Healthcare Executive
40. Leaders Conference
41. Leadership and Accountability in Project Management and Programs
42. Leadership Development Program
43. Leading A Culture of Safety: A New Operating Model for High Reliability Quality, Engagement, Efficiency, and Growth
44. Leading and Managing in Changing Times
45. Leading Complex Change: Emotional Awareness, Intentionality & Agility
46. Leading for Success: Creating a Committed Workforce
47. Leading from Your Upper Brain: A Neuroscience Approach to Driving Performance
48. Leading in a Changing Environment: Focus on Population Health
49. Leading Strategic Change
50. Leading Transformational Change
51. Managing Conflict, Confrontations and Disputes
52. Mentor, Coach, Lead to Peak Professional Performance
53. Never Be Boring: Present Like a Pro
54. Optimizing Ambulatory Management for the 21st Century
55. Optimizing Business and Clinical Outcomes Through Physician-Executive Collaboration
56. Optimizing the Roles of Physician Assistants and Nurse Practitioners
57. An Overview of Health Law: Liabilities, Compliance, and Leadership
58. Physician Executive Program
59. Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments
60. Leadership Power Levers and Influence Tactics: The Path Toward Trustworthiness
61. Practical Leadership Strategies in an Age of Change
62. Process and Technique of Negotiating
63. Professional Burnout in Healthcare: Lead Your Organization to Wellness
64. Proven Strategies and Leadership Methods for Effectively Leading Change in Today’s Environment
65. Redesign and Operationalize Your Medical Staff for Health Reform
66. Resilient Leadership: The Role of Well-Being in Individual and Organizational Performance
67. Retooling for the Future in Healthcare Operations: The Changing Roles of Leaders

ACHE Healthcare Executive Competencies Assessment Tool

25 Copyright © 2023 by the American College of Healthcare Executives
68. Revitalizing Your Quality Improvement Strategies
69. Senior Executive Program
70. Service Line Planning: Developing a Consumer Based Approach to Providing Quality Care
71. Solving the Enigma of Medical Group Performance: Methods to Identify and Add Meaningful Value
72. Strategic Planning: From Formulation to Action
73. The Strategic Use of Healthcare Analytics
74. Taking an Emotionally Intelligent Leadership Approach to Change Management
75. Thriving Together: Well-being Solutions for What We’ve Been Missing in Healthcare Delivery
76. Transitioning From the Military to Civilian Healthcare
77. Where Wellness Meets Work: System-Based Solutions to Address Burnout and Promote Clinician Wellbeing

Leadership Assessments:

1. Benchmarks® (A 360° Assessment)

2. Career Anchors Assessment
3. Change Management Leadership Assessment
4. Conflict Management Assessment
5. Emotional Intelligence Assessment
6. Extended DISC Assessment
7. Leadership Assessment
8. Power/Influence Assessment
9. Work/Life Indicator Assessment

Self-Study Courses:

1. Accelerating Leadership Development in Yourself and Your Organization

2. Achieving the Group Practice Advantage
3. Advancing the CEO’s Role in Healthcare Philanthropy
4. Building Clinical Systems That Produce Excellent Outcomes
5. Building Self Awareness to Prevent Career Derailment
6. Coordinated Care: Improving Clinical and Financial Performance
7. Creating Readiness for Change: Preparing Physicians and Administrators for Collaboration
8. Effective Strategy Execution
9. Healthcare Leadership That Makes a Difference: Creating Your Legacy
10. Improve the Experience of Care in Your Emergency Department
11. Integrating Global Trends into Your Organization’s Strategic Planning
12. The Law and Patient Confidentiality: A Commonsense Guide to HIPAA and Beyond
13. Leading with Meaning: Tapping the Deeper Dimensions
14. Making Better Capital Investment Decisions
15. Managing the Risks of Social Media
16. Marketing Your Healthcare Organization
17. Reducing Burnout by Developing a Participative Culture
18. Tools and Techniques for Physician Engagement
19. Understanding Cost Allocation and Profit Analysis
20. Understanding Financial Statements
21. Understanding the Impact of Financing Decisions
22. Using Pricing, Budgeting, and Revenue Cycle Management to Improve Performance
23. Working Together While Maintaining Distinctiveness: Healthy Administrator-Physician Relations

ACHE Healthcare Executive Competencies Assessment Tool

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Other:

1. ACHE’s Career Center Products and Services (https://www.ache.org/career-resource-center)

2. ACHE’s Code of Ethics (https://www.ache.org/about-ache/our-story/our commitments/ethics/ache-code-of-ethics)
3. ACHE’s Diversity Resources (https://www.ache.org/about-ache/resources-and-links/diversity-resources)
4. ACHE’s Ethical Policy Statements (https://www.ache.org/about-ache/our-story/our-commitments/ethics/ache-code-of-ethics/
aches-ethical-policy-statements)
5. ACHE’s Ethics Self-Assessment (https://www.ache.org/about-ache/our-story/our-commitments/ethics/ethics-self-assessment)
6. ACHE’s Ethics Toolkit (https://www.ache.org/about-ache/our-story/our-commitments/ethics/ache-code-of-ethics/creating-an-
ethical-culture-within-the-healthcare-organization/ethics-toolkit)
7. ACHE’s Mentoring Network (member’s-only area) (https://www.ache.org/career-resource-center/advance-your-career/
leadership-mentoring-network)
8. ACHE’s Policy Statements (https://www.ache.org/about-ache/our-story/our-commitments/policy-statements)
9. Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err Is Human from the National Patient Safety
Foundation. Boston, MA: National Patient Safety Foundation; 2015.
10. Leading a Culture of Safety: A Blueprint for Success by ACHE and the IHI/NPSF Lucian Leape Institute (http://safety.ache.org/)

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 ACHE Healthcare Executive Competencies Assessment Tool
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