application form

Business Edge | Internet Pro

Welcome to Etisalat.
Please complete this form if you are applying for Internet Pro from Business Edge. Kindly note that incomplete information
may cause delays in service providing.

A. Type of Request
 New    Upgrade/Downgrade    Disconnection    Internal shifting     External shifting
 Migration from Etisalat Service     Migration from Non-Etisalat Service     Renew Contract

B. Company Information
Company Name: .....................................................................................................................................................................................................................................................................................................

Billing Address in the UAE: ........................................................................................ P.O. Box: ................................................. Emirate: .........................................................................

Office No.: .............................................................. Fax No.: ...................................................................... TAX Registration No. (TRN) : .......................................................................
Technical Contact Details:
°Name: ......................................................................... °Mobile No.: .......................................................................... °Email: .........................................................................................................

C. Authorised Person Details

 Power of Attorney  Letter of Delegation

°Name: ...............................................................................................................................................................................................................................................................................................................................

Title/Position of the Person: ......................................................................................................................................................................................................................................................................

°Mobile No.: ........................................................................................................................................... °Email: .................................................................................................................................................

ID Document Type:  Emirates ID  Passport

ID Document No.: ................................................................................... Date of Issuance: .............................................................................. Date of Expiry: ...............................

Nationality: ...................................................................................................................................................................................................................................................................................................................

D. Billing Details
By default, bill will be sent to the below email address:
°Email: ..............................................................................................................................................................................................................................................................................................................................
Language:  English  Arabic
For detailed bill, register on the Business Online Portal businessonline.etisalat.ae and access it anytime, or you may also
place a request at 800 5800.
If you require a printed bill please call 800 5800 (Only summary bill will be provided).
°mandatory

E. Migrate Existing Etisalat Service

Account Details for existing Internet, Landline, Business Quick Start, Business Super Plus Voice or Business in a Box
customers.

 Business Super Account No.: �������������������������������������������������������������������������������������

 DEL/PABX/Business in a Box/Business Quick Start/BusinessSuper + Voice Account No.: ������������������������������������������������ (To be the main no.)
 DEL/PABX/Business in a Box/Business Quick Start/BusinessSuper + Voice Account No.: ������������������������������������� (To be the user voice line)

*Prices are exclusive of VAT

0000/Business Edge-Internet Bundle/28 Jun 2022

 F. New Customer, Shifting or Migrating from Non-Etisalat Service
Service Installation address (if shifting, please provide new location details and existing Account No. below)

Building: ............................................................................................................................................... Floor: ......................................................... Flat No.: .........................................................................

Area: ................................................................................................................... City: ................................................................................................... P.O. Box: .....................................................................

Working telephone number in the same office/building*: ..................................... Plot: .................................... Makani No: ...............................................................

Existing Account No.*: ...........................................................................................................................  Etisalat   Non-Etisalat

*Mandatory fields
*Working telephone no. in the same building and existing account no. can be the same if the current connectivity is an existing non-Etisalat voiceline service

G. Packages
Please select your Internet Pro package on one year contract.
To upgrade/ downgrade your Internet Pro package, please provide your existing account number .................................................. and
select the required package below.
A. Internet Pro - Packages Detail
Rental Charges (AED/Month)  995  1095  1245  1475  1875  2475  3375
Rentals
Monthly Contract Charges* (AED/Month) 1295 1395 1545 1775 2175 2775 3675
User Packages - Select Your Bundle 1 1 2 4 6 8 10

Cloudtalk Mobile App

100 Flexi Minutes/VoiceLine,
User Voice Line (Communicate) CloudPABX functionality
Cloudtalk Mobile App,
7500 Fixed to Fixed Minutes

1 1 2 4 6 8 10
User
Packages
Microsoft Teams Per User
Microsoft 365 License One Drive Per User,
MS office Web Applications Per User
Email Storage Per User

1 1 2 4 6 8 10
Business Grade Anti-Virus per user
Anti Virus Licenses
1 1 2 4 6 8 10

Unlimited Broadband - Internet Speed - Download 100 200 300 400 550 750 1000
Internet Speed - Upload 10 20 30 40 55 75 100
Firewall No Yes Yes Yes Yes Yes Yes
1 .ae
Domain Name Domain

Comprehensive online tool for Website, eShop and Online Payments.

eStore (DIY) with Unlimited Storage Easy online store builder with unlimited product catalogue

1 1 1 1 1 1 1
Site Managed Business Edge Service***
Components 1 1 1 2 2 2 2
(Signage Services, Wif-Service)

Main Number for Company 1 Main Number (Existing landline number for customers migrating
existing landline service)

1 Basic Phone Free Per Site,

Bundled Phone (additional choice of desk phones are available in Add-ons section)

PABX Features e.g.,

Cloud PABX Auto Attendant (IVR),
Hunt Groups, Call Forward Options

*Monthly contract charges apply from the second year onwards, in case the customer does not renew the contract for another 12 months.
One-time installation charge of AED 200 applicable for new customers.
***Bundled Business Edge Services

0000/Business Edge-Internet Bundle/28 Jun 2022

 Quantity (at no charge)
Managed Devices/ Services Choice
As per Selected Package Eligibility

Managed Wi-Fi Service including set-up, installation and support

- Cloud managed and Dual Radio Access Point with MU-MIMO support.
- Aggregate data rate
- Access points for medium-density deployments

Managed Digital Signage Service including TV

- High performance media player (Pickcel PMP300) to plug into any HDMI enabled TV screen
- Upload, edit and publish your content remotely
- Calendar view with better and clear visibility for content schedule management
- Monitor and manage device uptime and connectivity
- TV screen for display

Smartphone - Samsung
- Include top specs for Smartphone and Tablet (these are in the device brochure)

Tablet - Samsung
- Smartphone - Samsung
- Include top specs for Smartphone and Tablet (these are in the device brochure)

B. User Package and Voice Add-ons

Add-on Type Details Rentals/Month Count

1 Communicate Voice Line*,

1 Office 365 Licence, AED 125/Month
User Package
1 Microsoft Teams, Annual Contract
1 AntiVirus
AED 85/Month
User Voice Line 1 Communicate Voice Line*
Annual Contract
1 Communicate Voice Line* AED 110/Month
User Voice line with Standard Phone
1 Standard Phone Annual Contract
1 Communicate Voice Line* AED 123/Month
User Voice line with Cordless Phone
1 Cordless Phone Annual Contract

*Each Voice Line comes with bundled 100 Flexi Minutes

• 
Please note only 1 phone will be offered bundled, rest all the phones will be sold as an add-on at the
mentioned price.
24 Months Installment
Phone Type
Charges (AED/Month) Count of Phones
Standard Phone

AED 20

Cordless Phone

AED 30

Video Phone
AED 1100
(One time only)

0000/Business Edge-Internet Bundle/28 Jun 2022

• Bundled Flexi minutes (Select the minutes package option from below options (Only one option to be selected)
Minutes Type Selection
100 Flexi Minutes per Voice line 
Shared pool of minutes between all users (80 Flexi minutes per voice line is available in the shared pool) 
- Per second billing
- Bundled 100 Flexi minutes can be used for Fixed to Mobile national calls or Fixed to International calls to whitelisted destinations (as per
the list at www.etisalat.ae/biabinternationaldestinations). All other international calls shall be charged as per the destination-wise price
list at www.etisalat.ae/iddrates
- Fixed to Fixed call charges: Free (AED 0.15/min post consumption of 7,500 minutes FUP)
- Fixed to Mobile call charges: AED 0.30/min
- Exit charges during Minimum Term shall be: One month of Service rent + recovery of devices for the remaining contract months (Formula
detailed in Clause 9 of the T&Cs of this Application Form)

H. Penalty Free Service 

Please note that this service can be canceled within 5 days from date of activation without any exit charges provided either
of the below two conditions is satisfied.
•T
 echnical issue: The service is not working as promised by Etisalat or is not in alignment with the T&Cs of the service
• Misinformation: The customer has been misinformed before signing the contract
• The bundled devices delivered to the customer are with all accessories and documentation in the original packing

I. Add on Business Edge Services

1. Enter the quantity of Managed Wi-Fi Access Points required:
c 12 month commitment @ AED 150/month c 36 month commitment @ AED 100/month
2. Enter the quantity of Managed Digital Signages required:
c 12 month commitment @ AED 150/month c 36 month commitment @ AED 100/ month
3. Enter the quantity of Antivirus licenses required:
c Premium Antivirus license (PC, Laptops and Mac) @AED 4/month
c Server Antivirus license (Windows and Linux) @AED 4/month

J. Installation and Cabling

Cabling
c I need cabling for IP Telephony. Cabling will be free for the first three Voice lines. AED 200 will be applicable from the
fourth line onwards

Switch
c New Switch required
24 Port POE Smart Switch: c 24 Month Contract AED 55/month c 36 Month Contract AED 40/month
*If existing switch is being used then two VLANs need to be configured

Network Features
c Enable Port Forwarding
c Enable Dynamic DNS

K. Domain name
(Not applicable for BusinessSuper, BusinessSuper + Voice, Business Quick Start, Business in a Box customers)
 I have an existing .ae domain ................................................................................................................ .ae OR

 I want a new .ae domain at no cost

1st choice ................................................................................................................ .ae

2nd choice ................................................................................................................ .ae

3rd choice ................................................................................................................ .ae

• Minimum period of hire for the domain is 1 year

• Domain name is renewed on yearly basis

0000/Business Edge-Internet Bundle/28 Jun 2022

 L. Disconnection

I wish to disconnect my service with Account No.: ......................................................................................................................,because: ...............................................................

...........................................................................................................................................................................................................................from date (D/M/YY)............................................................................

M. Required Documents
1. Trade License 5. Tenancy contract
2. Power of Attorney of the signing person 6. Cease Form*
3. Establishment Card (New customers only) 7. Existing non-Etisalat Bill*
4. Valid passport copy/Emirates ID of the sponsor/partner 8. TRN Certificate
*In case of migration from non-Etisalat service.

0000/Business Edge-Internet Bundle/28 Jun 2022

 Terms and Conditions
Business Edge | Internet Pro
1. INTRODUCTION a number of the UAE National Numbering Plan. For each 3) The device management feature of these Managed Business
geographical number requested, the Customer must indicate, Devices allows Etisalat to remotely send notifications on due
These specific terms and conditions (“Service Specific Terms”)
the domicile where the number will be used. and outstanding payments and suspend the usage of the
along with the General T&Cs (Business) apply in relation to the
Managed Business Device(s) in the event of default in payment
provision of the Service by Etisalat to the Customer, in addition 3) Each Voice Line includes 100 flexi minutes for national
of the monthly rental Charges as described in Clause 7 (b).
to other constituent parts of the Agreement between Etisalat and fixed to mobile usage or international minutes to any
the Customer. International Destination ("ID”), except some black listed ID
(j) Domain Name
destinations (View permitted ID destinations at www.etisalat.
2. DEFINITIONS ae/biabinternationaldestinations) and an IP phone device 1) Etisalat will apply to the relevant regulatory body for the
provided at fees specified in the Service Application Form. Out Domain Name on behalf of the Customer, and there will be no
(a) “Agreement” means the entire contractual agreement
of bundle charges (beyond flexi minutes) for fixed to mobile additional cost to the Customer for the Domain Name during
between Etisalat and the Customer in respect of the Service,
national calls will be standard fixed to mobile charges. Out of the Term of the Agreement
comprising its constituent parts listed in Clause 2.1 of the
bundle charges (beyond flexi minutes) for fixed to international 2) Minimum period of hire for the domain is one (1) year.
General T&Cs (Business), including these Service Specific
calls would be standard 24x7 off-peak fixed to ID charges.
Terms. 3) Etisalat will renew the Domain Name registration on behalf
All out of bundle usage will be charged on per second billing
pulse. of the Customer on an annual basis, and there will be no
(b) “Downgrade Charge” means a charge calculated in the
additional cost to the Customer for the Domain Name renewal
event of a downgrade from a higher speed package to a lower
(f) Cloud Firewall during the Term of the Agreement.
speed package as per Clause 10.
4) The provision of a Domain Name shall be subject to the
1) This is a cloud based solution wherein, the Cloud Firewall is
(c) “General T&Cs (Business)” means Etisalat’s general terms applicable rules relating to domain name registration and/
hosted at Etisalat facility without any deployment of firewall
and conditions for business products and services which are or renewal and the procedures and/or rules of the relevant
devices at the Customer premise. It also includes security
published on Etisalat’s website and are available through the regulatory body applicable from time to time.
subscriptions and one-time automated configuration and
other communication channels referred to in Clause 35 of the
ongoing remote support. It offers remote management by the (k) eStore
General T&Cs (Business).
customer on Etisalat portal (https://businessonline.etisalat.ae)
(d) “Minimum Term” has the meaning given to it in Clause 4(a). or remotely by Etisalat call center. eStore is a Do it Yourself Website and Store Builder. Customers
will be entitled for a free eStore subscription as a part of Business
(e) “Service” means the Business Internet Bundles and any 2) Default configuration of the Cloud Firewall covers the following: Edge Internet Bundles. Customers can activate eStore by
of the corresponding service packages, further detailed in • Basic interface, zone and IP address configuration (inside logging on to Etisalat portal (https://businessonline.etisalat.ae) or
Clause 3 herein. and outside) remotely by Etisalat call center.

(f) “Cloud Firewall” means a cloud-based firewall which is a • All firewall features provided in the plan The Customer may be able to set up his own website(s). The
network protection service to protect Customer’s resources • Next generation firewall protection for Customer Customer will be responsible for any content or material that the
and assets from various security threats/attacks arising from infrastructure Customer or anyone authorized by the Customer agencies in
the connection to Internet or within the IP VPN base network relation to the Customer’s website(s) hosting, development, etc.
of the Customer.
• Forward and reverse routing for basic internet access for
user LAN infrastructure (L) Microsoft 365 Email Account
(g) “Managed Device” means a Wi-Fi access point, Digital • Internet access for firewall The Service is the provision of software Microsoft Office 365
Signage Media Player or a Managed Business Device as hosted by Microsoft that is offered following stock keeping units
defined in Clause 2(j) below, provided by Etisalat as part of the
• Traffic reports (“SKUs”) “Microsoft 365 Business Basic”.
Service.
3) Impact if Customer continues using his existing firewall in Customers will be entitled for eligible number of licenses as per
parallel the package eligibility.
(h) “Managed Wi-Fi Service” means a cloud Wi-Fi solution
described in Clause 3(g). • Customer can have his own firewall for layer 3 filtering, but Customers can activate licenses by logging on to Etisalat portal
next-generation features shall not be enabled as it might (https://businessonline.etisalat.ae) or remotely by Etisalat call
(i) “Managed Digital Signage Service” means the cloud lead to faulty functioning. center and start using the service.
digital signage service described in Clause 3(h).
• Customer shall not perform Network Address Translation For the Microsoft 365 terms and conditions, please access the
(j) “Managed Business Device” means managed laptop, (NAT) from private to public. below link:
managed tablet or managed smartphone as described in 4) By using the Service, the Customer also accepts the https://www.etisalat.ae/en/smb/terms-and-conditions/
Clause 3(i). Forcepoint Subscription Agreement at https://www.forcepoint. office-365.jsp
com/legal/forcepoint-subscription-agreement
(k) “Managed Device Services” means Managed Wi-Fi
5) Etisalat will provide login credentials to Etisalat portal, which
Service or Managed Digital Signage Service as detailed in 4. COMMENCEMENT & DURATION
Clause 9(a) to Clause 9(d). will allow the Customer to change the configuration of Cloud
Firewall. The Customer is solely responsible for any changes (a) The Agreement has a minimum term of One (1) year
(l) “Digital Signage Network” means the Customer’s group of he introduces to the configuration of Cloud Firewall. (“Minimum Term”), which starts on the date on which
Digital Signage Media Players. Etisalat makes the Service available to the Customer
6) Customer acknowledges that Etisalat will consider whoever
(“Activation Date”). Additional Voice Lines have a minimum
holding the login credentials and able to log in to the Etisalat
(m) “Digital Signage Portal” means the website that the term of one (1) year (Voice Line Minimum Term), which
Portal, as authenticated person to make configuration
Customer may access to centrally control the content on starts on the date that Etisalat activates the additional
changes. Etisalat shall not be held liable for making any other
the Digital Signage Media Players (https://ds.etisalatdigital. Voice Lines following a request by the Customer.
verifications.
ae/smb). The Customer can upload, schedule and publish (b) After the expiry of the Minimum Term, the Agreement
content to the Digital Signage Media Players and manage the 7) If Customer requires configuration changes, he may carry out
shall be renewed automatically on a monthly contract
Digital Signage Network. the configuration changes online on the Etisalat portal. If the
basis and terms and conditions will continue to apply to
Customer is subscribed to a professional service plan under
the Service. If, following the completion of the Minimum
(n) “Fulfilment Partner” refers to a contractor engaged by a separate agreement (such as Etisalat Advanced or Etisalat
Term, the Customer does not wish to renew the Agreement
Etisalat to handle the installation, configuration change VIP Plan), he may also reach out to Etisalat contact center by
on a monthly contract, the Customer may terminate the
requests and troubleshooting. providing Etisalat contact center his login credentials.
Agreement in accordance Clause 9 – Termination.
3. SERVICE DESCRIPTION (g) Managed Wi-Fi Service (c)Upgrading bandwidth during and after the Minimum Term is
possible without any additional installation Charges to the
(a) General 1) The Managed Wi-Fi Service is an integrated hardware, Customer. If the Customer downgrades bandwidth during
software and cloud services solution that is powered by the Minimum Term, the Customer shall be required to pay
The Business Internet Bundles service is an ICT solution for Cisco Meraki (the “Third Party Supplier”). The Managed Wi-Fi an appropriate Downgrade Charge in accordance with
business customers offering a converged solution for a unified Service consists of: (i) a Cisco Meraki Access Point(s) (“Access Clause 11 (Downgrade Charges).
communications based telephony service (“UC Voice Service”), Point”); and a (ii) cloud-managed networking architecture,
fixed line broadband internet (“High Speed Internet”) with a virtual (d) Upgrading or downgrading bandwidth doesn’t restart
including a web-based dashboard (the “Dashboard”) that
customer premise equipment (“vCPE”), Cloud Firewall (depending the Minimum Term, except for the cases where there is
enables the Customer to manage the network. To make use
on the subscribed package) and Managed Devices. change in the number of bundled Managed Devices from
of the Managed Wi-Fi Service, the Customer shall be required
Customer’s existing package to the new package that the
to agree and sign applicable terms and conditions made
(b) Requirements customer wishes to subscribe. The monthly rental Charges
available by Cisco Meraki.
are calculated on a pro-rata basis from the date at which
The Service requires that a Customer subscribes to at least one 2) The Customer understands and acknowledges that the the bandwidth upgrade or downgrade, as applicable, is
(1) High Speed Internet line and one (1) voice line or connection of Wi-Fi performance may vary from site to site and might be actually effected by Etisalat.
the UC Voice Service. affected by concrete structures, wall partitions, steel doors,
metallic surfaces, temperature, humidity, environmental 5. CHARGES, BILLING & PAYMENT
(c) Included services factors and other equipment in the Customer’s site. Etisalat
(a) Please see Clause 12 of the General T&Cs (Business) for
may recommend the Customer to switch-off the built-in Wi-
the charges, billing and payment provisions that apply to
The Service includes Domain Name, Web Hosting (including Web Fi in Customer’s ADSL gateway or router permanently to
the Service.
Storage), Email Hosting, Anti-virus licenses for desktop/ laptop prevent signal interference and radio frequency pollution at
and Cloud Firewall (depending on the Service package). Customer’s site. (b) The monthly rental Charges shall be calculated on a pro
rata basis from the Activation Date until the end of the
(d) Service packages (h) Managed Digital Signage Service first billing period. Thereafter, starting from the next billing
cycle, the full monthly rental Charge shall be billed monthly
The Service packages vary depending on the bandwidth options 1) The Managed Digital Signage Service is an integrated in advance.
for the High Speed Internet and on the number of voice lines and hardware, software and cloud services solution provided by
(c) If the Service is terminated before the completion of any
types of voice packages for the UC Voice Service as defined in the Third Party Supplier. The Managed Digital Signage Service
month, the bill covering the final billing period will be
the Service application form. The maximum number of voice consists of: (i) Media Player to plug into any TV screen via HDMI
calculated on a pro rata basis from the beginning of the
lines is limited to two hundred (200) per site. For more than four cable (“Media Player”); (ii) Remote content management; (iii)
month until the date of the Termination of the Service.
(4) Voice Lines and up to a maximum of two hundred (200), the Pre-scheduling of content and marketing campaigns and
addition of a switch is required. The Customer may use any switch automated reports of the content played over the Digital (d) The applicable monthly rental Charges shall be billed
or may separately apply to Etisalat for the provision of additional Signage Network. monthly in advance and any additional out of bundle usage
switch(es) as an additional product, not forming part of the Service, Charges not covered by the applicable monthly rental
described in Clause 9(e) under heading “Additional Switches”. 2) Cloud storage capacity per Media Player is 1GB. Charges shall be billed monthly in arrears.

(e) UC Voice Service 3) The Customer shall be required to read and accept the 6. CUSTOMER CREDIT, ADVANCE PAYMENTS & DEPOSITS
applicable terms and conditions on the Third-Party Supplier’s
Please see Clause 13 of the General T&Cs (Business)
1) The UC Voice Service will be preconfigured for use through website, which can be found on the following domain: https://
for the customer credit, advance payment and deposit
Etisalat provided preconfigured fixed line desk-phones. It can www.pickcel.com/terms.html
provisions that apply to the Service.
also be used (if available in ordered voice package) through
computers, laptops, notebooks or smartphones. (i) Managed Business Devices
7. SUSPENSION, DISCONNECTION OR TERMINATION
2) The access and the use of the UC Voice Service is granted 1) Managed Business Device refers to managed laptop/ BY ETISALAT
through an authentication procedure, with user name and managed smartphone/managed tablet provided by Etisalat to (a) Please see Clause 18 of the General T&Cs (Business) for the
password/PIN code, the disclosure of which may allow third the Customer as part of the Service. provisions governing the suspension, disconnection and
parties to use/ mis-use the Services in the name of the User. termination of the Service or the Agreement by Etisalat.
2) Managed Business Devices provided by Etisalat under the
For the UC Voice Service, Etisalat assigns to the Customer Service are enabled with the device management feature. (b) Managed Business Devices - Temporary Suspension

0000/Business Edge-Internet Bundle/28 Jun 2022

 i. Non-Payment: In the event that the Customer defaults in Installation for Managed Wi-Fi Service – Service Specific e) Where the Managed Device has reached End-Of-Life
any of the payments to Etisalat, Etisalat shall temporarily support during the Term, Etisalat will replace the existing
(a) As part of the Service and at no additional cost, Etisalat or
suspend the Managed Business Device from any type Managed Device at no additional cost.
Fulfilment Partner will carry out the following installations:
of use. The device shall be unsuspended only after the
outstanding payments are cleared. i. Install the Access Points in scope, including cabling from
Access Points to nearest available Ethernet port with Additional Switches
ii. Effect of Suspension: Customer will remain liable for
an active route to the Internet and trunking of this cable.
all Service rental fees incurred before or during the The Customer may purchase additional switches as
Installation will cover up to forty (40) meters of Ethernet
suspension. a separate product, not forming part of the Service.
cable. AC power adapter will be provided for each Access
Additional switches have a minimum term of either twenty
iii. Once the payment is cleared, Etisalat may take up to five Point. The Customer is required to make available to
four (24) months ,which starts on the date when Etisalat
(5) days to restore the Customer’s access to the Managed Etisalat a power outlet for AC adapter. Subject to a separate
installs the additional switch(es).
Business Device Service. Customer may contact Etisalat agreement between the Customer and the Fulfilment
business care number 8005800 after the payments are Partner, additional cabling or passive work may be charged Limitation of Liability
made for support on restoring the access. to the Customer at a cost, which shall be agreed between UC Voice Service
the Customer and the Fulfilment Partner, depending on the
8. TERMINATION BY THE CUSTOMER scope of the work required to be carried out. Provided that Etisalat shall not be liable for malfunctioning or possible
Etisalat will not be held liable for any legal consequences defects with the devices provided. Etisalat shall undertake
a) The Customer may terminate the Service, by sending to
or liabilities resulting from the agreement to be signed only repair or substitution of these devices that have
Etisalat a prior written notice.
between the Fulfilment Partner and the Customer or due manufacturing defects. In any case tampering or breakage
b) In the event of termination during the Minimum Term, the from any act of the Fulfillment Partner. of the supplied devices by customer will not be covered by
Customer shall be obliged to pay an early termination Etisalat.
charge to Etisalat, in accordance with the following
Firewall
calculation: ii. Configuration of the Wi-Fi login page, which Etisalat can
customize for the Customer. During the installation of the a) Etisalat shall not be held liable for the performance of the
i. For High-Speed Internet line:
Managed Wi-Fi Solution the Customer can provide Etisalat Firewall in any case, especially if:
a. The equivalent of one (1) month in monthly rental charges with images/URL which Etisalat can use to customize the 1) any new occurrence of intrusion attack/virus patterns,
for the High Speed Internet; and guest Wi-Fi login for the Customer; and
2) failure to provide detection and mitigation due to attributes
b. Charge for the vCPE provided to the Customer, calculated
which are beyond any reasonable control of Etisalat,
as: AED 300 X (number of remaining months – 1) of the
Minimum Term; and iii. Setting up of user accounts through which end users
identified by the Customer can access a read-only version
c. Charges for the Managed Devices provided to the of the Dashboard. 3) degraded performance caused by technical faults of the
Customer shall be calculated as follows: AED 200 X Customer’s network or by configuration changes initiated
(number of remaining months – 1) of the Minimum Term of by the Customer,
the terminated Managed Device. In the event of multiple (b) Customers are entitled of up to 10 configuration changes
Managed Devices, the applicable Charges will be the sum per Access Point per month. Any additional configuration
of the calculations for each Managed Device; and and network changes shall be subject to additional 4) any faults or defects caused due to a change in the way the
charges, which the Customer shall have to negotiate Customer uses the Service or any part of it,
d. Charges for the IP Phone Provided to the Customer (if
applicable with the Customer’s subscribed package) directly with the Fulfilment Partner, and any such additional
provided to the Customer, calculated as: (IP Phone configuration and network change is subject to a separate
agreement between the Customer and the Fulfilment b) Etisalat will do default configuration of the Firewall
Installment) X (number of remaining months - 1) of the based on vendor’s best practices and to optimize the
Minimum Term. Partner.
performance for the HSI. In case Customer initiates
ii. For User Pack/ Voice line custom configuration, makes configuration changes or
(c) Installation for Managed Digital Signage Service adds more devices to its network, performance might
a. The equivalent of one (1) month in monthly rental Charges degrade. Etisalat shall not be held liable for performance
for each Voice Line; and As part of the Service and at no additional cost Etisalat/ degradation.
iii For Devices: SIP Phone, Switches, Wifi, Signage Fulfilment Partner will carry out the following:

b. a. Charge for the Device provided to the Customer, I. Installation of the Managed Digital Signage Service,
including cabling from the Media Player to the nearest c) Etisalat shall not be liable for any security incident or
calculated as: (Device installment) X (number of remaining breach. Etisalat is not responsible for material, data or
months) of the minimum term of the devices agreement. In available Wi-Fi access point. Power adapter and WIFI
antenna shall be provided for each Media Player. The information contained in any third-party content.
the event of multiple Devices, the applicable Charge shall
be the sum of the calculations for each Device. Customer is required to make available to Etisalat a power
outlet for AC adapter no longer than one (1) meter from the
c) The early termination charges on additional Voice Lines shall screen. HDMI cable shall be provided by Etisalat (up to d) Etisalat disclaims all liability whatsoever, for any loss or
only be applicable if the Customer elects to terminate the one (1) meter). Additional cabling or passive work may be unavailability of data howsoever caused including without
Voice Line subscriptions before the end of the Voice Line charged to the Customer. limitation any non-delivery, misuse/mis-delivery or for any
Minimum Term. For the avoidance of any doubt, the early interruption/suspension of the Service or for its contents/
termination charges on the Voice Lines shall be applied II. Configuration of the provided Media Player(s) which accuracy/quality of information made available/received/
independently of the High-Speed Internet subscription. includes, connecting the Media Player(s) to the Wi-Fi/ LAN, transmitted.
Termination of the Service results in the termination of mapping the Media Player(s) to Third Party Supplier’s portal,
every additional service such as additional Voice Lines, grouping and naming the Media Player(s) in accordance
provision of IP phones, provision of additional switches, with the Customer’s preferences. e) Any misuse or abuse of the Firewall and any breach or
domain name, web hosting, email hosting etc. III. Setting up user accounts through which end users violation of the terms & conditions of the Agreement shall
identified by the Customer can access the Digital Signage be at the sole risk and cost of the Customer. The Customer
9. OTHER PROVISIONS Portal. shall indemnify and hold Etisalat harmless from and against
any and all claims, liability, losses, damages, costs and
Installation of Managed Wi-Fi Service - General IV. Brief training to the customer on how to use the Digital expenses incurred by Etisalat resulting directly or indirectly
a) Installation, activation, handling of configuration change Signage Portal to perform the below activities: from Customer’s breach of the terms and conditions of
requests as well as troubleshooting shall be provided by i. Uploading content to the library the Agreement. However, nothing herein shall be taken or
Fulfilment Partner. understood as either: (i) prohibiting Etisalat or restricting
ii. Content management its right to initiate such criminal or civil proceedings as it
iii. Scheduling and pre-scheduling content may deem appropriate against the Customer (ii) restricting
b) Etisalat will coordinate with Customer to obtain all relevant Etisalat’s right to terminate the Agreement.
information needed to carry out standard installation and iv. View reports
configuration of the Managed Devices.
f) The Customer will be solely liable for any loss as a result of
Support for Managed Device Service negligence on the part of the Customer.
c) Customer shall ensure site accessibility and readiness a) In the event that a Managed Device (except for the
to ensure no delay occurs for installation of the Service. Managed Business Devices) requires replacement during
Customer site readiness shall include but not be limited to the term of this Agreement, Etisalat will replace the g) Etisalat would have no liability for any damage caused
the internal structured cabling, main power supply, proper defective device within the next business day without any by errors or omissions in any information, instructions or
ventilation or air conditioning, rack mounting cabinet and additional charges, provided that the device has not been scripts provided to Etisalat by the Customer in connection
the safety environment of all installed Etisalat equipment at altered or modified, in any way whatsoever, or suffered with the Service, or any actions taken by Etisalat at
the Customer’s site. any abuse, misuse or mistreatment by the Customer and Customer’s directives.
that any defects of the device are not attributed to the
Customer or any third party.
d) Delivery and installation of Managed Devices will be h) Etisalat shall not be liable from any rebates/refund to the
carried out within three (3) to five (5) business days from b) In the case of onsite hardware failures and upon the Customer on applicable charges should an intrusion attack
the date the High-Speed Internet is provisioned. Etisalat Customer’s request, Etisalat may carry out an on-site breach the Customer’s network.
delivery dates are an estimate based on current lead times. inspection.
Etisalat will use commercially reasonable efforts to deliver c) The Customer understands that as part of its customer
the Managed Devices as agreed between the Parties and support, Etisalat may require remote access to the i) Etisalat will not be liable to the Customer in damages or
specified in the Agreement. f) Installation and subsequent Managed Device, any Etisalat Equipment and the otherwise for the loss or damage occasioned by the total or
relocation/ shifting of the Services shall only be carried out Customer-owned equipment. The Customer agrees to partial interruption or disconnection of the Cloud Firewall.
during normal business hours (Monday to Saturday: 8:00 provide such remote access as may be required from time
AM – 2:00 PM / 3:00 PM – 6:00 PM) and shall not be carried to time.
out during public holidays. j) In no event shall Etisalat be liable to the other Party or its
d) Etisalat will inform the Customer of any of End-Of-Life employees, directors, agents, contractors, customers or
support or End-Of-Sale for Managed Devices that are any third party for loss of revenue or other economic loss
d) Fulfillment Partner will do the installation work at its own no longer manufactured by the Third Party Supplier. All or any indirect, incidental, punitive or consequential loss
responsibility and Etisalat shall not be responsible not affected models on End-Of-Sale will be supported until the whether arising under the Agreement/Contract, tort or
liable to Customer for any damages, claims, losses or end of the Term. Customers will be notified of the event of otherwise.
expenses arising out of the installation work that is carried End-Of-Life support and upon such notification they shall
out by Fulfilment Partner. contact Etisalat to plan and budget to move to more recent
Managed Device models.

0000/Business Edge-Internet Bundle/28 Jun 2022

10. DOWNGRADE CHARGES

To Package
Downgrade
100 Mbps 200 Mbps 400 Mbps 550 Mbps 750 Mbps 1000 Mbps
100Mbps NA NA NA NA NA NA

One Month Rent of High

200Mbps NA NA NA NA NA
SpeedInternet + Voice Line

One Month Rent of High Speed One Month Rent of High Speed
Internet + Voice Line + AED 200 X Internet + Voice Line + AED 200 X
400Mbps NA NA NA NA
(number of remaining months – 1) (number of remaining months – 1)
of the Minimum Term of the Minimum Term

One Month Rent of High Speed One Month Rent of High Speed One Month Rent
From Internet + Voice Line + AED 200 X internet + Voice Line + AED 200 X of High Speed
550Mbps NA NA NA
Package (number of remaining months – 1) (number of remaining months – 1) Internet + Voice
of the Minimum Term of the Minimum Term Line

One Month Rent of High Speed One Month Rent of High Speed One Month Rent One Month Rent
Internet + Voice Line + AED 200 X Internet + Voice Line + AED 200 X of High Speed of High Speed
750Mbps NA NA
(number of remaining months – 1) (number of remaining months – 1) Internet + Voice Internet + Voice
of the Minimum Term of the Minimum Term Line Line

One Month Rent of High Speed One Month Rent of High Speed One Month Rent One Month Rent One Month Rent
Internet + Voice Line + AED 200 X Internet + Voice Line + AED 200 X of High Speed of High Speed of High Speed
1000Mbps NA
(number of remaining months – 1) (number of remaining months – 1) Internet + Voice Internet + Voice Internet + Voice
of the Minimum Term of the Minimum Term Line Line Line

11. CONTACTING ETISALAT 12. VALUE ADDED TAX

The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms Please see Clause (14) of the General T&Cs (Business) for the provisions governing Value Added Tax
and the General T&Cs (Business), or any other product or service offered by Etisalat, by using any of (VAT) that apply to the Service.
the Communication channels stated in Clause 35 of the General T&Cs (Business).

Your Authorisation
I have read all the terms and conditions forming part of the entire contractual arrangement between EMIRATES
TELECOMMUNICATIONS GROUP COMPANY P.J.S.C. and the company and I agree to the same.

Name of Applicant: �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� .

Position/Title in the company: ............................................................................................... Date of application: ..........................................................................................................

Signature of Applicant Company Stamp

For Official Use Only

Issuing Etisalat Representative: ..................................................................................................................Title: ................................................................................................................................

Contact Details: ...........................................................................................................................................................................................................................................................................................................

0000/Business Edge-Internet Bundle/28 Jun 2022