A SEMINAR REPORT

ON
PEGA
BACHELOR OF TECHNOLOGY
IN
COMPUTER SCIENCE AND ENGINEERING
BY
M.DEEPTHI MEGHANA 19C31A0578

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

BALAJI INSTITUTE OF TECHNOLOGY AND SCIENCE

(AUTONOMOUS)
Accredited by NBA,NAAC A+ Grade & ISO 9001:2015 Certified
Institution
(Affiliated to JNTUH,Hyderabad and Approved by the AICTE,New
Delhi)
Laknepally(v),Narsampet(M),Warangal(D) – 506331,Telangana,India
2022-2023
 BALAJI INSTITUTE OF TECHNOLOGY AND SCIENCE
Accredited by NBA,NAAC A+ Grade & ISO 9001:2015 Certified
Institution
(Affiliated to JNTUH,Hyderabad and Approved by the AICTE,New
Delhi)
Laknepally(v),Narsampet(M),Warangal(D) – 506331,Telangana,India
2022-2023

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

CERTIFICATE

This is to certify that MATETI DEEPTHI MEGHANA, Roll No.

19C31A0578 of the B.Tech IV/ I has satisfactorily completed the Seminar
work entitled “PEGA” the partial fulfillment of the requirements of the B.
Tech degree in Computer Science & Engineering from Balaji Institute of
Technology & Science during this academic year 2022-2023

Coordinator HOD
 ACKNOWLEDGEMENT

I would like to express my sincere gratitude to my internal guides Mr. Veeru whose
knowledge and guidance has motivated me to achieve goals I never thought possible. He has
consistently been a source of motivation, encouragement, and inspiration. The time I have
spent working under his supervision has truly been a pleasure.

I thank HOD Mr. Fasi Ahmed Parvez for his effort and guidance and all senior
faculty members of CSE Department for their help during my course. Thanks to programmers
and non-teaching staff of CSE Department of our college.

I heartily thank to our Principal Dr.V. S. Hariharan for giving this great Opportunity
and her support to complete my project.

I would appreciate the guidance given by seminar coordinator as well as the panels
especially in my project presentation that has improved my presentation skills by their
comment and tips.

Finally Special thanks to my parents for their support and encouragement throughout my life
and this course. Thanks to all my friends for their kind cooperation and valuable help for
completing the seminar report.
 TABLEOFCONTENTS

Chapter No. Description

PageNo.
ABSTRACT 5
1. INTRODUCTION 6
2. LITERATURESURVEY 10
3. IMPLEMENTATION 11
4. APPLICATIONS&
ADVANTAGES 17
4.1 Applications
4.2 Advantages
5. CONCLUSION&FUTURE 18
WORK
5.1 Conclusion
5.2 Future Work
5.3 Bibliography
ABSTRACT:

Pega systems Inc. is an American software company based in Cambridge, Massachusetts.

Pega systems specializes in developing software for customer relationship management and
business process management. Pega is a Business Process Management tool. It is developed
on Java and uses OOP and java concepts. And the big advantage is we don't have to have to
build the system from the scratch like any conventional programming. It is becoming popular
because of that, though most conventional programmers would disagree. And also because of
it is agile way, Flexibility, and being extensible. PEGA main focus areon Processes. If you are
planning to learn PEGA or if you are already working with PEGA tools you should keep this
in mind is "Process is King, Queen and everything in PEGA". Every business solution is
process oriented.

Keywords –business management process , PRPC (pega rules process management)

INTRODUCTION :
Among all the BPM tools in the market Pega is the leading and No-1 tool according to
market standards far beyond its competitors. Pega enables in creating and managing web-
based applications with less effort. All the components involved in a web-based application
are inbuilt in Pega like as the integration with Oracle Databases and other external systems.
Pega even has the best in class Software Configuration Management system built in it. It has
been proved that an application development in Pega takes only one-third of an effort
compared to Java[2] . We design the Business Process Flow (E.g. Order management System,
Call Center Management, Healthcare anything which has a Business flow) and decide the
functionality we need to the Flow. Pega does the rest. But of course we need to think in java
and JavaScript, JSP and other languages in order to fulfill Client's Requirements. Having
strong analytical skills, Understanding of Core object oriented approaches is a must in using
this tool. And also there are lot of frameworks built on the Pega Process Commander in order
to support various aspects.
LITERATURE SURVEY:
Pega software is a package of 3 things: a. Java b. Databse c. Server It also consist 2 editions:
1. Personal 2. Enterprise We use personal for practice only and enterprise for real time. Pega
supports all the database and server available in the market. If we install personal we get java
in backend and PGSQL is a database and TOMCAT as a server. But in enterprise we use the
database and server according to the application requirement. In pega we don’t need to have
the database knowledge and also no need to write the queries. The process of mapping the
data it have 2 types of classes: 1). Work class: this is used tp design the whole application.
Under work class it contain many rules like data model, process, user interface, integration,
security. 2). Data class: this is used to create the tables. PRPC Pega rules process commander
or PRPC, is a comprehensive platform for building and deploying BPM, CRM, decision
management and case management applications. it is a powerful, flexible, platform that can
do almost anything, but it focuses on automating our work, and automating our programming.
PRPC automates the work and automates the programming. Pega/PRPC is a popular rules
engine and BPM tool from Pega systems that is containing good market share among large
corporations[4]. Architects and developers build the Pega/PRPC instance while
administrators and even select business analysts have the option of changing workflow rules
during runtime. Infact, their aim itself is "Build for change" The build for change platform
PRPC lets you respond faster to your customers needs with an improvement developer
experience and enhancements in ease-of-use. A new look and feel–paired with improved
performance—enhances both developer and end-user experience. Bring straightforward case
management design, flexible data reuse, security, mobile and social capabilities, and
connectivity enhancements toapplications to your applications to driven customer
satisfaction. IV. BPM Business process management (BPM) is a methodology to manage
processes and workflows in an organization. goal of this methodology is to increase
efficiency, performance, and agility in the day-to-day operations of a business. BPM has been
widely adopted by organizations today and is essential for any business that wants to be
competitive in its marketplace. BPM methodology can generally be implemented in the
following steps: Analysis: Comprehensive analysis is done to discover and identify processes
that can be created or optimized to meet business requirements or improve performance.
Specifications for a design solution can be derived from this analysis. Design: The design of a
process involves workflows that include system-to-system,human-to-human or human-
tosystem interactions. The design should aim to reduce errors and maintain relevant standard
operating procedures or service level agreements. Modeling: Once the process design is ready, it can be mode
IMPLEMENTATION AND APPLICATIONS:

1. Receiving: accept and capture essential data describing work from multiple sources.
2. Routing: use characteristics of the work together with knowledge about the workforce, to
make intelligent matches & assignments.
3. Reporting: provide real time visibility into work in progress, work completed, productivity
and quality.
4. Responding: communicate status, requests for information and progress to the work
originator and to the other people involved in the work.
5. Researching: support analysis and decision making by providing access to external system
and database through connectors.
6. Resolving: complete the work & update downstream system promptly through automated

processing and automated supports of users.

 PEGA APPLICATION BENEFITS

Benefits of leveraging a Pega application:

Building software applications that return an investment in the form of cost savings,
automation, or new business can be a risky, time consuming, and expensive endeavor for an
organization. Organizations want to minimize as much risk, cost, and time investment as
possible.

To achieve those objectives, deliver an application with the minimum set of

functionalities that is lovable to the business. The minimum lovable product (MLP)
provides an application with the minimum amount of functionality that your users love, and
not just live with. Over time, you iterate and improve that product or application as business
needs change and evolve.

By starting with a Pega application, you are far closer to the MLP than if you start your
application design on any other platform other than Pega.
Pega is the leader in cloud software for customer engagement and operational excellence. The
world’s most recognized and successful brands rely on Pega’s AI-powered software to
optimize every customer interaction on any channel while ensuring their brand promises are
kept. Pega’s low-code application development platform allows enterprises to quickly build
and evolve apps to meet their customer and employee needs and drive digital transformation
on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction,
lower costs, and increased customer lifetime value. Pega is the leader in cloud software for
customer engagement and operational excellence. The world’s most recognized and
successful brands rely on Pega’s AI-powered software to optimize every customer interaction
on any channel while ensuring their brand promises are kept. Pega’s low-code application
development platform allows enterprises to quickly build and evolve apps to meet their
customer and employee needs and drive digital transformation on a global scale. For more
than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased
customer lifetime value. Advantages of Acquiring an Accreditation Regarding PEGA

The PEGA accreditations are excellent for occupations in formative segments including the
advent of utilizations and notable programming.
Any kind of commercial enterprise cautiously inclines in the path of humans who have
information on PEGA and are ensured engineer.
PEGA provides a lively rundown of utilization instances on their net web page in which you could figure out
Acquiring a certification regarding PEGA in hand will help you to get settled in big MNC’s
or organization and it will also help you to grab a good amount of salary package.
PEGA is considered to be a strong and dependable product for improvement and
manufacturing management. It allows easy management of more than one groups who are
creating code at the quickly pace. The deployment manner is so rapid in Pega7.

Pega Sales Automation optimizes the efficiency of sales organizations at every stage in the
sales lifecycle. Pega Sales Automation offers AI-based guidance, process automation from
lead to fulfillment, and gives you the flexibility to adapt your sales process. With Pega,
insights find your sales reps and sales managers; you can quickly standardize the sales
process, and provide management with insights across business units, products, team
members, accounts, and channels.
PEGA ARCHITECTURE AND FUTURE WORK :

Build solutions faster.

 The complete platform.
 Build smarter.
 Work together build responsive & social applications.
 Bring system together.
 Join the community.
 Take less efforts to design the web applications.
 It supports all the database and servers.
 It provides end to end solutions.
 It is best for web services
NEW FEATURES IN PEGA :

 New guardrail dashboard: this features help individual to identify WWW(Where, When, Who)
which means which means which rules is not following guardrail rules and also let you know
time when the rules last modified and who modified it.
 Cross browser: you must have observed some rules like service rules open in pop up window in
previous versions. In ML7 launch now all rules will be opening in the same window.(HTML 5 &
Css3 is inbuilt)
 Live user interface: actually its combination of HTML explorer and developer tool.
 Dynamic UI: it will do auto adjustments of layouts (no div, tags 7 TD’s).
 UI responsiveness: panicles will collapse & Recorder, Organize themselves, No scroll bars
available.
 Warning age: identify when warnings were introduced in the project.
 Split schema: in previous we have same schema for business rules & data rules. In pega 7,
rules & data are divided.
 Pinned classes: if we have more classes in one application, we can pin most frequently used
classes.
 Zero downtime deployment: if you make code deployment server gets down in previous
versions or when there is up gradation.
 Application excess
 Stages: new concept in user interface
 Data pages
 Dynamic layouts
 Mobility: same application coverts into mobile app.

 Inbuilt guardrails: manager can see complete

CONCLUSION:
The pandemic accelerated digital transformation at enterprises – forcing IT teams to implement
and scale technologies they weren’t planning to deploy for several years. It’s time to look beyond
the immediate impact of the pandemic on IT and understand how digital transformation will shift
the IT function in the coming years.

Join our panelists, Jeanette Barlow, VP of Product Marketing at Pegasystems; Raghavendra

Rengaswamy, Analytics & Intelligent Automation Partner at EY; and Daniel Newman, Founding
Partner and Principal Analyst at Futurum Research, to learn how to future-proof your IT function
with the right technologies and skillsets.
REFERENCES :
[1]https://googleweblight.com/?lite_url=https://www.quora.com /whats-the-use-of-pega-
technology.
[2] https:/www.pega.com
[3] https://m.youtubr.com/watch?v=ukilBBMW2II
[4] https://www.slideshare.net/mobile/ashockroy/pega-prpctutorials-for-beginer
[https://m.yputube.com/watch?
[5] Pega RulesProcess Command