NEO NP10/20

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
Installation Manual
Revision 00

CKP P/N 10078945

 NEO NP10/20 Installation Manual
Copyright © 2018 by Checkpoint Systems, Inc. All rights reserved.
Checkpoint® is a registered trademark of Checkpoint Systems, Inc.

Released on June 14, 2018.

Published by:
Checkpoint Systems Inc.
101 Wolf Drive
Thorofare, NJ 08086
For use with Checkpoint’s NEO Antenna, NEO NP10, NEO NP20, NEO PRI, and officially-supported
EAS and/or RFID accessories.
CHECKPOINT is a registered trademark of Checkpoint Systems, Inc.
Information in this document is subject to change without notice. Companies, names and data used in
examples herein are fictitious unless otherwise noted. No part of the contents of this document may be
reproduced or transmitted in any form or by any means without the written permission of Checkpoint
Systems, Inc.

Document Revision Information

Part Number: 10054051

Rev Description Date Authors

00 CR2660BH 6/14/2018 M. Kegelman

Document Conventions
The following usage conventions are used throughout the manual:

Warning: This is a Warning icon. When it appears, it indicates a potentially hazardous situation, which
if not avoided, could result in death or serious injury.
Caution: This is a Caution icon. When it appears, it indicates a potentially hazardous situation, which
if not avoided, could result in property damage or malfunction of equipment.
This is an Electrostatic Discharge warning (ESD symbol). When it appears, the action
described may cause harm to the electronics. Observe precaution for sensitive devices.
Note: This is a Note icon. When it appears, the corresponding text indicates a helpful note or tip
when using the feature.
For Jumpers and wiring pin-outs, the number of the Pin follows the designation, i.e. J27-1. When more than
1 pin on a single connector is mentioned, the format is as shown here:
J20-4,5 read as “Connector J20, Pins 4 and 5”.

For all measurements:

To meet both CE and FCC requirements, all measurements will be listed in the following format: Metric
[Imperial], for example: 46cm [18in] or 0.9m [3ft].
Where non-S.I. units are applicable, such as 6’ x 4’ or 3/16”, the format in this case is Unit (metric).
For software operations:
Bold text indicates a program button name as shown, a selection field on the screen or a key name on
the computer keyboard. For example, click Load or hold the Ctrl key. Quotes define a section of a User
ii
 Interface by field title or section name. For example: Enable TX1/RX1 and TX2/RX2 ports via DMS
“Port” settings.

I. STATEMENTS
• The device(s) may only be used for the intended purpose designed by for the manufacturer.
• Unauthorized changes and the use of spare parts and additional devices which have not been
sold or recommended by the manufacturer may cause fire, electric shocks or injuries. Such
unauthorized measures shall exclude any liability by the manufacturer.
• The liability-prescriptions of the manufacturer in the issue valid at the time of purchase are
valid for the device. The manufacturer shall not be held legally responsible for inaccuracies,
errors, or omissions in the manual or automatically set parameters for a device or for an
incorrect application of a device.
• The NEO NP10 PRI Antenna and/or NP20 PRI Antenna is under warranty for 1 Year,
beginning on the date when the units are put into service.
• Repairs may only be executed by the manufacturer.
• Installation, operation, and maintenance procedures should only be carried out by qualified
personnel.
• Use of the device and its installation must be in accordance with national legal requirements
and local electrical codes.
• When working on devices the valid safety regulations must be observed.
• Before touching the device, the power supply must always be interrupted. Make sure that the
device is without voltage by measuring. The fading of an operation control (LED) is not an
indicator for an interrupted power supply or the device being out of voltage!
• IC RSS 210 Annex 9 A9.5 (g): the device for the band 5150-5250 MHz is only for indoor
usage to reduce potential for harmful interference to co-channel mobile satellite systems;
users should also be cautioned to take note that high power radars are 5850 MHz and these
radars could cause interference and/or damage to LE-LAN devices allocated as primary users
(meaning they have priority) of 5250-5350 MHz and 5650MHz.
• The installer or licensed electrician must follow all NEC and local codes.
• In accordance with article 725 of the NEC, UL will permit a product to be Listed, where Class
2 wiring is notched in the floor and secured in place by non-water based/ non-corrosive
material. Cables shall be installed in a neat and workman like manner as described in article
725.8. In addition, UL also requires the following with respect to inter-pedestal and other
wiring from the pedestal.
a Not to be installed in Damp or Wet Locations. For indoor use only.
b Wires are not to be embedded in concrete.
c Circuits shall be installed so as to not damage the cable.

• All wires routed in the floor per article 725 must be Class 2 and be UL Listed. UL Recognized
AWM may be employed, provided it is enclosed in Conduit of ENT.
• Inter-pedestal wiring should not be directly installed in wet concrete.
• Evolve inter-pedestal wiring scenarios (either in-floor, in walls, or in ceiling) that meet this
UL guidance are presumed to satisfy UL / cUL Listing requirements.

iii
Important Information to our Users in North America
FCC Regulatory Compliance Statement
Checkpoint Systems, Inc., offers Electronic Article Surveillance (EAS) or Radio Frequency Identification
Products that have been FCC certified or verified to 47 CFR Part 15 Subparts B/C. Appropriately, one of
the following labels will apply to the approval:
NOTE: This equipment has been tested and found compliant within the limits for a class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.
- OR -
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) including this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation,
which may include intermittent decreases in detection and/or intermittent increases in alarm
activity.
Where applicable, Checkpoint Systems, Inc. Electronic Article Surveillance (EAS) products comply with
the Maximum Permissible Exposure limits FCC 47 C.F.R. 1.1307(b)(1)) for US and RF Exposure limit
RSS 102, table 4.2 for Canada.
WARNING: Changes or modifications to Checkpoint’s EAS or Radio Frequency Identification (RFID)
equipment not expressly approved by the party responsible for assuring compliance could void the
user’s authority to operate the equipment in a safe or otherwise regulatory compliant manner.
The installation location of the NEO Antenna radiating structure must provide a minimum of 20cm [8in]
separation between the antenna and the human body.

Industry Canada Regulatory Compliance Statement

This device complies with the Industry Canada license-exempt RSS standard(s). Operation is subject to
the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause
undesired operation of the device.

Equipment Safety Compliance Statement

Checkpoint’s Electronic Article Surveillance (EAS) products have been designed for safeness during
normal use and, where applicable have been certified, listed, or recognized in accordance with one or
more of the following safety standards; UL 60950-1, CSA C22.2 No. 60950-1-07. Additional approvals
may be pending.
WARNING: Changes or modifications to Checkpoint’s EAS equipment not expressly approved by the
party responsible for assuring compliance could void the user’s authority to operate the equipment in a
safe or otherwise regulatory compliant manner.

iv
 Important Information to our Users in Europe
CE Regulatory Compliance Statement
Where applicable, Checkpoint Systems, Inc. offers certain Electronic Article Surveillance (EAS) products
that have CE Declarations of Conformity according to R&TTE Directive 99/5/EC, EMC Directive 2004/108/
EC, and Low Voltage Directive 2006/95/EC.

System Electromagnetic Compatibility (EMC) has been tested and notified through Spectrum Management
Authorities if necessary, using accredited laboratories, whereby, conformity is declared by voluntarily
accepted European Telecommunications Standards Institute (ETSI) standards EN 301489-3 and EN
302208 and/or EN 300330, as applicable.
NOTE: Certain Electronic Article Surveillance (EAS) equipment have been tested and found to
conform to the CE emission and immunity requirement in Europe. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Under unusual
circumstances, interference from external sources may degrade the system performance, which
may include intermittent decreases in detection and/or intermittent increases in alarm activity.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment experiences frequent interference from external sources or does cause harmful
interference to radio communications reception, which can be determined by turning the equipment
off and on, please contact a Checkpoint Systems representative for further assistance.
Where applicable, Checkpoint Systems, Inc. Electronic Article Surveillance (EAS) products comply with the
limitation of human exposure to electromagnetic fields EN 50364 and with the limit values of German
accident prevention regulations for electromagnetic fields BGVB11.

RoHS Compliance Statement

The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and
electronic equipment." A RoHS compliant product means that electrical and electronic equipment cannot
contain more than maximum permitted levels of lead, cadmium, mercury, hexavalent chromium,
polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE). Checkpoint is in compliance
with the RoHS directive.

WEEE Compliance Statement

The Waste Electrical and Electronic Equipment Directive (WEEE) applies to companies that manufacture,
sell, distribute, or treat electrical and electronic equipment in the European Union. There are a number of
obligations imposed on Checkpoint as a supplier of electrical and electronic equipment. Checkpoint's
compliance approach for each of these obligations is provided below.

v
WEEE Marking
All products that are subject to the WEEE Directive supplied by Checkpoint are compliant with the WEEE
marking requirements. Such products are marked with the "crossed out wheelie bin" WEEE symbol shown
below in accordance with European Standard EN 50419.
Information for Users
According to the requirements of European Union member state WEEE legislation, the following user
information is provided in English for all Checkpoint supplied products subject to the WEEE directive.
This symbol on the product or on its packaging indicates that the product must not
be disposed of with normal waste. Instead, it is your responsibility to dispose of
your waste equipment by arranging to return it to a designated collection point for
the recycling of waste electrical and electronic equipment. By separating and
recycling your waste equipment at the time of disposal you will help to conserve
natural resources and ensure that the equipment is recycled in a manner that
protects human health and the environment. For information about how to recycle
your Checkpoint supplied waste equipment, please contact the distributor from
whom the product was purchased or reach out to your local Checkpoint
representative for details on proper disposal of electronics manufactured and sold
by Checkpoint.

REACH Compliance Statement

The European REACH Regulation 1907/2006 on Registration, Evaluation, Authorization, and Restriction of
Chemicals (REACH), Annex XVII entered into force in June 2009, and affects all companies producing,
importing, using, or placing products on the European market. The aim of the REACH regulation is to
ensure a high level of protection of human health and the environment from chemical substances.
Checkpoint Systems’ substances management system follows and complies with the current revision of the
REACH Regulation on the substances as identified by ECHA (European Chemical Agency).
Checkpoint Systems’ products are considered articles as defined in REACH Article 3 (3).
These products/articles under normal and reasonable conditions of use do not have intended release of
substances. Therefore the requirement in REACH Article 7 (1) (b) for registration of substances contained in
these products/articles does not apply.
Checkpoint Systems’ products/articles, do not contain Substances of Very High Concern or if there are
SVHC in the product/article, the content is less than the 0.1% (wt/wt) as defined by REACH Article 57,
Annex XIV, Directive 67/548/EEC. Therefore the requirement in REACH Article 7 (2) to notify ECHA if a
product/article contains more than 0.1% wt/wt of an SVHC and tonnage exceeding 1 tonne per importer per
year is not applicable.
Checkpoint Systems’ European operations do not manufacture or import chemicals, therefore Checkpoint
Systems no obligation to register substances.
Packaging Compliance Statement
No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting sub-stances are
used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging
materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities.
No halogenated plastics or polymers are used for packaging material. Checkpoint complies with the EU
Directive 94/62/EEC.

vi
 Table of Contents
Document ..................................................................................................................................... i
Statements.................................................................................................................................. iii
Chapter 1: Introduction............................................................................................................9
NEO NP10/20 PRI .................................................................................................................................. 9
Significance of New Features ............................................................................................................................. 11
Introduction to Main Components (On Board Hardware).................................................................................... 13
The SOM Vs. SOM Assembly ............................................................................................................................. 13

Chapter 2: Plan the Installation.............................................................................................15

Site Survey ........................................................................................................................................... 15
Basic Evaluation of the Site ................................................................................................................................ 15
Submit Form to Receive Pre-configured NEO Config. File ................................................................................. 15
Identify/Plan the Master location ......................................................................................................................... 16
Plan the Network Architecture .............................................................................................................. 16
Comparing the Alternatives ................................................................................................................................. 16

Chapter 3: Mechanical Installation .......................................................................................21

Overview ............................................................................................................................................................. 21
Aisle Planning ..................................................................................................................................................... 23
Prepare the unit................................................................................................................................................... 24
Checklist Before Closing the Antenna................................................................................................................. 28
Add a Cell Modem............................................................................................................................................... 28
Install Ad Panel ................................................................................................................................................... 29
Remove Ad Panel ............................................................................................................................................... 29
Install Bumper ..................................................................................................................................................... 30

Chapter 4: Electrical Installation...........................................................................................31

Chapter Overview ............................................................................................................................................... 31
Connect the Power Supply ................................................................................................................... 31
PSU Wire Identification ....................................................................................................................................... 31
Plan PSU Wire Routing....................................................................................................................................... 31
Add Crimp Terminal............................................................................................................................................. 32
Complete the PSU Wiring Procedure.................................................................................................................. 34
GPIO Wiring: Relay Outputs, GPI inputs, and CPiD-RF data............................................................... 35
Relay Outputs ..................................................................................................................................................... 36
Input Triggers ...................................................................................................................................................... 36
CPiD-RF Support ................................................................................................................................................ 36
CPID-RF Connection (Optional) ........................................................................................................... 37
Direct connection from CPiD-RF to NEO Unit’s I/O Board.................................................................................. 37
NEO Supporting the “CAM Network” .................................................................................................................. 38

Chapter 5: Connections.........................................................................................................40
Connections ........................................................................................................................................................ 40

Chapter 6: DMS Using the Wizard ........................................................................................41

Assumptions........................................................................................................................................................ 41
Section Overview (Chapter contents) ................................................................................................... 41
DMS Using the Wizard ......................................................................................................................... 42
7
 Identify the Planned Master ................................................................................................................................ 42
Verify Your System Is Ready............................................................................................................................... 42
Connect Bluetooth............................................................................................................................................... 42
Initial Setup Wizard............................................................................................................................... 48
Access Master..................................................................................................................................................... 48
Initial Setup (Step 1 of 9)..................................................................................................................................... 49
Initial Setup (Step 2 of 9)..................................................................................................................................... 50
Initial Setup (Step 3 of 9)..................................................................................................................................... 51
Initial Setup - Running the WAN Tests (Step 4 of 9) ........................................................................................... 53
Upgrade Firmware - (as part of Initial Setup) (Step 5 of 9) ................................................................................. 53
Initial Setup (Step 6 of 9)..................................................................................................................................... 55
Initial Setup (Step 7 of 9)..................................................................................................................................... 56
Initial Setup (Step 8 of 9)..................................................................................................................................... 57
Initial Setup (Step 9 of 9)..................................................................................................................................... 57
Final Setup Wizard ............................................................................................................................... 58
Reference Section ................................................................................................................................ 60
Connect Bluetooth Windows 10 .......................................................................................................................... 60
Connect Wi-Fi Windows 7................................................................................................................................... 61
Connect Wi-Fi Windows 10................................................................................................................................. 62

Chapter 7: DMS After Final Setup Wizard ...........................................................................63

Overview ............................................................................................................................................................. 63
DMS Firmware upgrade........................................................................................................................ 64
Create Patterns...................................................................................................................................... 65
Get the App Set up for Bluetooth (Provisiona)....................................................................................... 66

Chapter 8: Basic RF Tuning ..................................................................................................70

RF EAS Features ................................................................................................................................................ 70
Overview ............................................................................................................................................................. 70
Verify RF Group .................................................................................................................................................. 71
Verify Other Switch Settings................................................................................................................................ 71
TX Power Level tuning ........................................................................................................................................ 71

Appendix A: Physical Dimensions......................................................................................... 72

NEO Dimensions .................................................................................................................................. 72

Appendix B: Power Supplies .................................................................................................. 73

Requirements...................................................................................................................................................... 73
Ferrite Cores Used.............................................................................................................................................. 74

8
 CHAPTER

INTRODUCTION
NEO NP10/20 PRI
This manual covers the NEO platform. NEO as a product line encompasses both hardware
and new software. The models of NEO Antennas available today are NP10 and NP20 in
primary configuration (PRI) only.
Currently Available Systems
NP10 PRI WHT 10039741
NP10 PRI GREY RAL 7024 10054864
NP20 PRI WHT 10066694
NP20 PRI GREY RAL 7024 10048562

NP10 PRI WHT _ _ _ __ _ NP20 PRI WHT

Every NEO Antenna has one (1) EAS Sensor inside, among other main components.

NEO NP10/20 PRI Page 9

 Comparing NP10 and NP20
Maximum Aisle Width:
The wider antenna is NP10, which today is able to provide >90% detection coverage with the
on center aisle width of 2.2 meters [7ft 2.6in].
NP20 is the narrow model with the same performance in aisle width of 2.0 meters [6ft 6.75in].

Shared Features/ Commonalities:

When looking at NP10 compared to NP20 – in terms of functionality – every NEO Antenna
offers the same set of features.
Below lists the User-facing features that we hope our Customers will appreciate:
• Fully Wireless data reporting, User control and status checking
• Alarm Color can be selected, and (future support planned for) assigned to a given event
• Alarm Sound (.mp3 file) can be selected, and (future support planned for) assigned also
• Cellular modem accessory can be retrofitted at the time of installation (see Add a Cell
Modem)
• (Optional) With upgrade: Hardware available to support a wired TCP/IP network *At the
time of this publication, the Hub Board is not yet approved but it is undergoing engineering
qualification; the compliance certification process is under way.
• (Optional) With upgrade: Accurate People Counting, with Directionality-based Alarm
suppression (i.e. “filtering” which is known as “Smart Alarm Management” in Evolve).

Accessories
*BUMPER,CLOSE FIT NP10 10076525
*BUMPER,CLOSE FIT NP20 10038324
*AD PNL,NP10 10089793
*AD PNL,NP20 10096066

Each of these accessory types has a section in this document.

Refer to “Install Ad Panel” and “Install Bumper” sections.
Cell Modems are currently not equipped in any NEO Antenna model from the factory, so
they are considered Accessory devices. The physical hardware used to provide cellular
service is called cell-modem module – there are 3 region-specific part numbers. Be sure to
order the correct version for your region, as listed in Table 1-1 below.
Table 1-1: Regional Part Numbers for Cell Modem

CKP P/N Description Region

10036154 HUAWEI/CELLULAR MODEM FCC FCC
10058621 HUAWEI/CELLULAR MODEM CE ETSI
10076886 HUAWEI/CELLULAR MODEM AP ASIA PACIFIC

Unit requires a SIM card which is easily installed: Open the

case (see figure at left) and find the SIM card slot. Place the
SIM card in the activated SIM card incorrect orientation (card must lay flat).
correct orientation
Slide SIM card in all the way to the left. Close the case.
There is a support document available on ordering and setup.
Chapter 1 NEO NP10/20 PRI Page 10
 Significance of New Features
• A Single Available Button
The single external button is a Discover button that can be used during on-site setup.

Location of button

While there is a way to connect a service cable (Ethernet patch) to the SOM, the NP10/20
system setup can be performed wirelessly. Currently, both Bluetooth and Wi-Fi connection
from the FS Laptop are supported connection methods.
Bluetooth connection is preferred for there are scenarios wherein using Bluetooth is strictly
required. The example below shows “Bluetooth Pairing” as the active status. This NEO
Antenna is now in Bluetooth Pairing discovery mode.

First Pattern Bluetooth Pairing

YELLOW/BLUE

Sequence of LED pattern transitions

Below you will find the Duration and Colors of LED patterns:
FIRST
YELLOW/BLUE

Table 1-2: Discovery Mode Patterns

SECOND
Duration Function Colors YELLOW/PINK
in seconds

5 to 10 Bluetooth pairing Yellow & Blue

THIRD
10 to 15 Wi-Fi AP mode Yellow & Pink GREEN/BLUE

15 to 25 Clear Bluetooth Pairing* Green & Blue

25 or more Clear Network Settings** Red & Cyan LAST

RED/SKY BLUE

* Note 1: Clears the Bluetooth pairing (all pairings) for this single device. Reboots the device
automatically and restores the unit to the default Bluetooth state, which is unpaired.

**Note 2: Clears the Wi-Fi Network and Wired Network settings. Reboots the device automatically
and restores the unit to the Wi-Fi Client / Wired network defaults.
Additional Notes:
- Firmware settings subject to change.
- When you press and hold the Discover button, depending on how long you hold down the button, the device enters the selected
mode.
- For the 3rd and 4th patterns, the device will reboot at the moment you let go of the button. After the reboot, if you have chosen
the 3rd pattern (Clear Bluetooth Pairing), any pairing(s) will be lost. Therefore, avoid holding down the button longer than 15
seconds at the Master.

NEO NP10/20 PRI Page 11

 • User App
Actually 2 apps!
The End User mobile Apps described below
are a part of the NEO User Experience:

With the StoreSTAR App, our customers can Respond to

Alarms, View Status Info, and even Apply Settings.
Note: Depending on the set up that is performed, the user has
the ability to select from those available settings saved to each
device.
The StoreVIEW App is the enterprise level solution. It gives
our customers the tools to view, collect and analyze their data
from all NEO and/or EVOLVE-Store sites. Each individual
store requires installation of the NEO system, and then the data
is brought to a central location for analyzing KPIs and more.

• Lights and Sound

Greater range for sound playback, LED color/pattern
NEO plays audio from MP3 files.

Stereo or Mono track are both OK.

Bitrate of encoding can be up to 320 Kbps (very high quality setting) or for a reduced file-size
MP3, obtain audio with a reduced bitrate (96 Kbps). Suggested: use 128, 160 or 196 Kbps.
Currently there is not support for WAV, AIFF, FLAC or other industry-standard audio
codecs. However, later there may be official support requests for WAV (or others), and it
could later be implemented by adding driver files in the operating system.

The LED assembly has 10 LEDs which supply a lot of light output, in countless colors!
There are currently 7 built-in LED colors. Many more are theoretically able to be added.

Chapter 1 NEO NP10/20 PRI Page 12

 Introduction to Main Components (On Board Hardware)
EAS Sensor - PCB TR4300 TX/RX Reader
NEO has a electronic reader board called PCB TR4300 TX/RX Reader. The RF 8.2 MHz
transceiver board is similar to Evolve 2 and Evolve 3 in some ways but there are also notable
differences. Evolve (TR4210) has lights ports, an RS-485 serial I/O interface, sync I/O
connectors, and an Ethernet socket with supporting LAN chipset, but the TR4300 has none of
these. Instead, TR4300 has a USB data port, Antenna RF Ports (J204 and J205), DC power
inputs and outputs, and two (2) board-to-board connectors (2x12 pin headers).
Many of the connectors found on Evolve 2/3 are gone. Why?
NEO Antennas use new lights. The LED is customizable. As far as audible alerts, the TR4300
has no sounder ports. Evolve boards have configurable relays to achieve the audible sounds
from the buzzer (a piezo driver). But all audio is now initiated by the system controller.
The EAS Sensor (FPGA) interfaces with the I/O board which is described in Chapter 4.
The EAS Sensor interfaces with the System Controller, which is referred to as the SOM for
short (SOM stands for system on module). The two-way data bus is USB serial.

EAS Sensor
TR4300

Figure 1.1 EAS Sensor also known as TR4300

Who Performs the System Controller Role?

The SOM handles the system controller role, not the EAS Sensor. The EAS Sensor reports
events to the SOM (over the USB data connection) and from there the software is responsible
for “announcing” the alarm. This will allow future features like “smart alarming” where the
system software can do basic filtering of potential false alarms if certain criteria is not met.

The SOM Vs. SOM Assembly

The USB cable and filtered +24V DC output cables are ran vertically from the EAS Sensor to
the SOM Assembly. The “SOM Assembly” is technically 2 PCBs and mounting screws/
spacers and other components for EMI shielding. Do NOT disassemble the SOM Assembly
unless deep troubleshooting is required. The FS spare will be an entire SOM replacement,
which includes a new case, so the chassis lid/screws need not be undone.

NEO NP10/20 PRI Page 13

 Eventually this manual (later revisions) will include complete procedures on:
• SOM Replacement,
• Checking, removing and replacing cables at SOM chassis sides,
• Troubleshoot Wi-Fi Antenna (checking SMA for tightness),
• and component hardware level/ connector pin-out tables for troubleshooting wiring issues.
It is noted that the SOM is in a tight space, so cable access is restricted.
Additional Notes:
- If any USB cable or Wi-Fi USB dongle or other accessory needs to be removed, do so with care not to damage hardware, and
make a note of where the device needs to be reinstalled.
- If the Cellular Modem module is installed, remove only the Wi-Fi Antenna (the two are exclusive), there is no supported option to
support Wi-Fi and Cell modem from the same single NEO SOM system controller.

Note: Serial Number

labels should be present
on the exterior of the
SOM chassis.

Figure 1.2
SOM Assembly

Light and Speaker Board details

This board contains an RGB light driver considered to be Active Low on 3 separate circuits.
When lights remain OFF, the constantly supplied +24V DC to the LED Board is held up by
the high state of the 3 outputs. When the SOM board calls for the LED to illuminate in a
specific color, the RGB Controller of the LnS Board makes the circuit(s) go to the low state,
drawing a current up to 60 mA per circuit across the selected color LED(s) in the LED board.
The combination of LEDs (Red, Green and Blue) gives rise to the visible light color from the
pedestal. There are 10 of these ‘tri-color’ LEDs per board.
The connector is 7-Pin, with 2 for the Discover button and the other 5 for LED functionality.

Figure 1.3 LnS Board (green PCB shown mated to SOM board)

The LnS board is also a low-wattage audio amplifier.

The LnS board has an EEPROM chip which is non-volatile memory used to store the serial
number of the antenna (i.e. the top-level SKU with date code and other MFG information).
The serial number is entered into this device (EEPROM memory found on the LnS board) at
the time of production.
The LnS board is the power regulator between the 24V input from the “Lower Bay” (EAS
Sensor’s filtered 24V output) to the board’s internal circuitry and then across the pin header,
the LnS supplies power to the SOM board (+5V DC, up to 3A maximum).

Chapter 1 NEO NP10/20 PRI Page 14

 CHAPTER

PLAN THE INSTALLATION

Site Survey
Basic Evaluation of the Site
Perform a basic evaluation of the customer site. The NEO platform allows a maximum of 7
pedestals in a Group. The term group was also used in Evolve networking, and generally it
has the same meaning in the context of the device tree and assigning the special role of 00.
00 is synonymous with the unit which plays the “Network Master” role. One pedestal in the
aisle contains the electronics assigned the 00 setting. There can only be one (1) 00 in a Group.
The location of the master is discussed later in this document. Submasters can have a different
Door Name, when some of the pedestals are protecting (providing EAS) at an Entrance while
others are protecting an Exit. This has implications for future features (people counter where
“IN” counts add to the total occupancy count, and the “OUT” counts subtract).
So, during site survey, plan if one or more groups will be present. We often consider the large
Department Store layout with “East” and “West” entry/exit locations, or a single store which
has EAS on the first floor and second floor. This is where the idea of “multiple Groups” in a
single store applies.
The Site Survey is important to allow the Statement of Work (SOW) to properly describe all
the areas in which our NEO EAS technology will be deployed.

Submit Form to Receive Pre-configured NEO Config. File

Well in advance of your installation, the planning form for new EVOLVE-Store/ NEO Sites
needs to be completed and emailed to the following address: evolve.support@checkpt.com.
There are several things to know about this file:
.cpt extension
not just a file, it’s a package...
your NEO Config file will actually contain the customer’s selection for the default .MP3 file
tucked inside (like a zip file containing multiple items).

Also, the NEO Config file is made per customer, not per individual site.

The customer’s Account ID is saved in the data (encrypted for security reasons).

Other software-driven features, such as the customer’s enterprise-wide Reason Codes and the
list of Door Names that can be selected from, are found in the NEO Config file.
Site Survey Page 15
 Identify/Plan the Master location
Another thing to begin evaluating during the NEO Site Survey phase is the location of the
master(s). You could have multiple masters whenever there is more than 7 pedestals, or by
choice to split groups and have additional units handle their own set of fewer sub-masters.
The master is the antenna which connects to the external network. Master in the middle is
a mandatory requirement for Multi-Aisle installations in the case of Wireless (interpedestal
Bluetooth data). The intent is to minimize the distance between Master and all Sub-masters.

Plan the Network Architecture

Comparing the Alternatives
NEO Wireless and other Site Architecture plans are compared in this section. See Site Survey
for more information on planning of Door Names, Friendly Name, etc.

Wi-Fi Customer Supported

Wireless version 1- Our Customer (The Retailer) owns and maintains their own Wi-Fi network;
and
we never touch their hardware, but their IT group must provide the access credentials for us to
be able to configure the NEO master (at the time of installation). The setup instructions for
DMS Initial Setup Wizard in this scenario are covered in “Wi-Fi Client Setup” on page ~^.

Figure 2.1 Wireless layout 1 of 2 - Customer owns & operates their own Wi-Fi Network

The “AP” is owned and maintained by the store’s IT team. The Host Wi-Fi Network is the
customer’s own network (wireless AP), or an additional wireless network which they deploy
to support NEO Systems specifically.

Chapter 2 Plan the Network Architecture Page 16

 NEO As An EVOLVE-Store Sensor (i.e. Data Service Module provides the AP)
The other Wi-Fi networking siteplan features NEO getting added to an existing EVOLVE-
Store site, or a new installation where the Data Service Module will be installed.
Wireless version 2- Data Service Module supports NEO Antenna and other “Sensors”

Figure 2.2 NEO Wi-Fi siteplan version 2 (with EVOLVE-Store)

The NEO master becomes a Wi-Fi client to the Data Service Module host. Remember, the
DSM acts as the Wireless Router/Access Point (AP).

Cell Modem Use Case

Don’t want to rely on Wi-Fi? The NEO siteplan described below is the solution.
Cellular reporting/monitoring layout

StoreVIEW App
(cellular)

StoreSTAR
(bluetooth)

Figure 2.3 Cellular Data System Architecture

Above also requires a subscription and data usage plan which is offered by Checkpoint (the
customer can NOT use their own cell modem/ data provider).

Plan the Network Architecture Page 17

 With cell modem there is a required back-end, specifically the server(s) to handle the data.
NEO’s proprietary Software (Juniper API) offers support for the following:
• Wireless (Cell upload) reporting to the Evolve-Net server
• Data access via a supported analytics engine (third party software/website)
• Data access via the Checkpoint Cloud (Halo SAAS model, subscription services)

The next different Store Layout involves physical cabling between pedestals.

(Future Support Planned) Hub Board layout

*Wired Option

Figure 2.4 Wired TCP/IP Network (In Floor Inter-pedestal cabling and “Network Drop”)

* Future option for Site Networking Architecture.

The mixed advantages and disadvantages of In-Floor cabling are probably already familiar to
you. In Floor cabling requires the Hub Board which is not yet released. There will be an
update to this manual covering Hub Board Upgrades (performed on site).

This concludes the Site Survey section.

Chapter 2 Plan the Network Architecture Page 18

 Installation Overview
Installation steps are outlined below:
Mechanical:
1. Plan and mark antenna location.
2. Plan wire routing from PSU(s) location or locations (do not exceed max. wire length).
3. Perform floor cuts.
• The recommended Power Supply is listed in Appendix B: Power Supplies.
4. Physically Installing the Antenna:
• Prep Work for Mounting
• access the pedestal lower bay region (lift the sliding panel)
• Position Antenna for bolting down, but do NOT tighten the anchor bolts yet!
• Install Ground Lug ring over bolt (nearer - bolt in front, on the right hand side of TR4300)
• Tighten Anchor Bolt Nuts / Verify secure mounting
• Complete all Electrical installation steps before closing up the Antenna
(in other words, keep the lower bay accessible for all of the following:)
Electrical:
5. Power Supply Wiring
6. Optional GPIO Wiring

Check/complete physical installation

Later, return pedestal to “live operation” (lower the panel and replace screws)

Software/Tuning:
7. Set up your connections (see Chapter 5).
8. Obtain the latest FW package from Field Service Web Portal: https://www.ckptech.net
9. Connect to target device using Bluetooth (beginning of Chapter 6).
10. Complete the Initial Setup Wizard.
• Upgrade of system software/firmware package occurs now. If there are any NEO units
that did not receive the upgrade, later on you can troubleshoot the Pedestals for upgrade.
11. Complete the Final Setup Wizard.
12. Perform the RF EAS reader basic parameter setup.
13. Finalize the site setup:
a. walk through test to verify alarm performance.
b. record your settings and firmware version used.
c. clear event history.
d. reboot the antennas (power cycle them); power up the master first, then all submasters
second.
e. reconnect to the master and confirm all systems are “available” on the network (not
grayed out). With success, close out DMS the proper way and installation is complete.

Plan the Network Architecture Page 19

 Required Equipment and Tools
Standard tools expected to be used at all/most NEO installations are listed below:
• #1 and #2 Phillips screwdrivers
• Or the appropriate size screwdriver bits for a power screwdriver (electric drill with low
RPM speed), if preferred.
• Mini-flathead screwdriver
• Required for DC Power connection with small screw-down terminals.
• Thin wooden dowel or other non-metal tool - for pressing Discover button (e.g. coffee stirrer)
• Diagonal Wire cutters (for cutting cable ties)
• Wire strippers, small and large gauge
• Crimp tool for 18 AWG wire terminal lug (see Power Supply Wiring sections)
• Modular Crimp tool (optional, only needed when making Ethernet cables with RJ-45 for I/O)
• Open ended box wrench to tighten Hex nuts during Antenna mounting
• 3mm Allen Key for adjusting the leveling plates (threaded set-screws)
• Note: Use of the leveling plates is optional, but when needed, the 3mm Allen Key is used to raise the
leveling plate up and down in two places. There are 2 plates and 4 set screws in each installation kit.
• Measuring tape
• Also, for antenna mounting, a Straight Edge and/or T-Square.
• Hammer Drill with concrete drill bit for anchor bolts (bit sizes selected for your anchor type)
• Black Felt Marker
• Work Gloves and eye protection

Parts and other “Truck Stock” supplied parts/equipment are listed below:
• Truck stock cables (ethernet cable, DC power cable if PSU wire is extended, see below)
• Butt Splice connectors (PSU wire extension permitted)
• Electrical tape
• Cable ties (none currently provided)

Some strongly suggested tools are listed here:

• 1 or more Mover’s Blankets - used as padding for laying system down (optional)
• Small needle-nose pliers (to remove any delicate connectors)
• An S-Hook (bent coat hanger) - used to temporarily support the Top Plate / LED assembly.

• Painters tape (or gaffe tape) - you can tape the pedestal sides in place. With the Antenna held
firmly in place, wrap around the side rail one or two times on each side (tape in more places
for added security), and this will keep the Sliding panel held in place.
• Step Stool / small ladder (if needed to reach top of antenna once mounted)
Chapter 2 Plan the Network Architecture Page 20
 CHAPTER

MECHANICAL INSTALLATION
Overview
Only half of each antenna can slide. This is defined as the service side. The two halves /
plastic shells can also be referred to as the front and back.
Sliding panel = Service / access side = “front side of NEO”
Fixed panel = Back side of NEO = attached to the base/frame

Once the unit is opened, accessing certain

components will be easier from the back side.
However, to mount NEO and access the region
where the Power Supply (with ground wiring)
is installed, the sliding side is accessed.

Figure 3.1 NEO halves before releasing screws

Chapter 3 Page 21
 Overview / Exploded view

Ready to Mount

Prep Work for Physical Mounting:

1. Mark off the bolt locations
2. Drill the anchor holes for your screw/mounting choice
3. Prepare the unit (access the service side)
• Identify “UP” Side
• Remove captive top brackets (corner brackets)
• Remove LED Board/Lamp Cover Assembly
• Remove sliding panel “crossbar fixing” screw
• Dislodge and Raise Side Rails
• Remove sliding panel security screws
• Dislodge and Raise Front Sliding Panel

Chapter 3 Page 22
 • Return the Side Rails to the “Down” Position. Alternatively you can tape the side rails and
front panel in place. Use tape that does not leave residue behind (painter’s tape, gaffe tape).
4. Prepare unit (check/secure LED cable harness) before continuing
5. Upright the unit
6. Release the “board carrier” screws, and lift the assembly to provide access to the
anchoring locations.
7. Mount the unit (i.e. tighten the hex nuts of the bolts), and complete installation of the
anchor using the Chassis Ground assembly.

Aisle Planning
In most instances, NEO NP10 must be installed 18 inches from a metal stud or a solid metal
door frame.
When it is only practical to install with 12 inches distance from a nearby object, then the
minimum clearance of 12 inches is acceptable. (see example of an inward swinging door
below).
Just like other Evolve and Liberty EAS platforms before, not only metal door frames, but
other interfering elements including AC cabling/vertical conduit, metal shelving, wall frame,
etc have the potential to become resonant. Keep NEO locations away from RF tags, labels,
and cash wraps as much as possible.

Drill the anchor bolts

Refer to local training.
The special requirement for NP20 is to use the anchor pictured below:

• 2 bolts are required per system.

• Other bolt types/ systems for mounting such as epoxy are of course, viable if other pedestals
can be mounted using that screw type (i.e. Refer to Evolve Manual for other Anchor types,
e.g. Wood screw/lag bolt).

The bolt placement is shown below:

NP10 shown only.

Page 23
 Prepare the unit
Unbox your first NEO
Here is a tip for the physical removal of the NEO Antenna and kit components:
1 Unbox each unit by opening at the bottom.
2 Only remove NEO Antenna part way.
3 Remove Antenna from this side of the
packaging.
When you continue unboxing, make sure you
find the metal baseplate (metal mounting plate)
and the Installation Kit parts bag.

Identify “UP” Side

1 By checking for orientation before completely removing the unit, you can tell if the NEO
“Fixed” side is up. We want the “fixed side” to be facing downward. If necessary, turn the
entire box over now.

FRONT SIDE
NEEDS TO BE

UP

2 View the bottom frame. Check which side is up.

3 Looking at the opening for system cables, the two visible PCBs are nearer to the top when
sliding panel is oriented up (see above).
• If you see the EAS Sensor (TR4300) on the left relative to the IO Board (A1203), it is
upside down. If needed, flip the antenna over so the Sliding Panel is upward.

Caution: Do not aggressively stress the mechanical frame when handling or turning the antenna
over. If two people are working together on the installation, it is strongly suggested to lift the
Antenna Up in cooperation, then carefully flip and set it back down. This will prevent any
unnecessary strain on the plastic, and it will be faster/easier without dropping unit, which
might scratch the finish.

• With the Sliding Side facing up, the freedom of motion needed is provided. Once the
FRONT is identified, decide if you will keep NEO laying flat or some other option. Flat on
the ground with some soft padding is possible, but not necessarily required to successfully
install a NEO the correct way.

Chapter 3 Page 24
 Finish Unboxing and begin screw removal
Some Options for Prep Work Surface
1 You can keep the NEO antenna lying flat or if preferred, lean the NEO against a sturdy table,
a bookcase or the wall. See below:

Caution: Be careful not allow Antenna to slip or slide forward! Put some heavy object in front of it or
have a coworker hold it carefully while you begin to remove top corner and crossbar screws.

2 With NEO leaned against a surface, you can remove the “crossbar fixing” screws. See below:

Remove Top Corner brackets

1 Remove the top screws for corner brackets.
2 After this the LED Assembly needs to be held securely.

Page 25
 Remove Side Rails
1 Now the LED Board assembly will be free to dangle. Carefully let it drop and hang from the
wire harness.
2 One at a time, pull the side rails up ~10 inches. They will not slide easily, but with enough
force they will loosen and slide. Note that there are two plastic spacers at the bottom (See
below).

These are plastic breaks (non-conductive inserts, which must go between the metal sections), and
when you pull the side rails upward, they are designed to “break free” without damage. Collect the
screws and the 2 small pieces of black plastic.

Sliding Panel lifted to “Service Mode”

1 Remove the side screws from the FRONT section of frame. Retain washers and screws.

2 If not already, remove the FRONT set of screws from the crossbars. Set aside.

3 After the necessary screws are removed, pull the FRONT section of frame upward. It is able
to be raised about 9.25”
Page 26
 Mount the unit
Working with a co-worker if possible, lift the antenna onto the mounting anchor posts.
Remove the two (2) screws holding the Board Carrier in place. Rotate forward. Now you will
have better access to tighten the hex bolts. Refer to DC Power Supply Ground Lug section.

As you Mount it, Install the Chassis Ground Cable

Refer to Chapter 4 for detailed instructions on the PSU wiring.
Below shows the positioning of the anchor bolt which has a wire lug over top of it.

When you mount this anchor bolt, apply the 1/2 ring terminal over top of your threaded
anchor stud, then fasten the hex bolt above it for a solid electrical connection.

Figure 3.2 Anchor bolt with Chassis Ground lug/ wire assembly installed
Chapter 3 Page 27
 Checklist Before Closing the Antenna
While you still have access, perform any other procedures that require access to the internal
components (i.e. integrating any external input/output cables).
(Optional) Cell Modem related procedures are site specific. The procedure for installing the
cell modem is covered in this chapter.

Is the PSU Connected properly?

Is the PCB Board Carrier’s metal bracket tightened to the front baseplate (plastic threaded
screws have been reinstalled).
Are the cables routed inside? (no cables are pinched)
(for required Power Supply DC power wire, some strain relief tie wrap added)
Is the Cell Modem installed in the Planned Master unit(s)?
See Checking Cell Modem Status below. For any NEO unit to be configured as a Network
Master, be sure to install the Cell Modem before closing the antenna halves.
Remember the Network Master should be a pedestal in the middle of the aisle. (refer to the
Quick Start Guide and the Site Survey section of this manual).

Add a Cell Modem

Installing the Cell Modem Module only on the Planned Master unit(s). The procedure is
simple.
1 Install the SIM card in the module. (Your cellular service provider supplies the SIM card.)
2 Disconnect the Wi-Fi Antenna Dongle.
3 Insert the USB extension cable in the USB port where the Wi-Fi Antenna Dongle was
previously inserted.
4 Insert the Cell Modem into the USB extension cable.

Checking Cell Modem Status

1 After NEO is powered, the 5V USB Power interface supplies the Cell modem power.
2 Check visually:
• If the cell modem has cellular service, it will flash the green pattern.
• If there is no service, the red LED will be slowly flashing.

Chapter 3 Page 28
 Install Ad Panel
Closing the antenna must be done before installing the Ad Panel. This also means that the ad
panel needs to be removed prior to opening an antenna.

1 Locate the top snaps on the top crossbar.

2 Press the top snaps fully onto the top crossbar.
3 Locate the bottom snaps on the bottom crossbar.
4 Press the top snaps fully onto the top crossbar.

START |---1------------------------------------------2-----------------------------------------3----------------------------------------4---| FINISH

Remove Ad Panel
It is not necessary to remove the ad panel to install the paper art.
But when necessary to “open up” the antenna, after the Ad Panel was installed, the Ad Panel
will be need to be removed. Each side clips in two places:
• Top Crossbar and Bottom Crossbar.
Procedure
1 Always pull from where the crossbar holds the Ad Panel.
2 Loosen from the sides, and then release the clips.
3 Gently lift (pull from the top and sides) the Ad Panel away from the Antenna frame.
4 Repeat at the bottom crossbar. Carry the panel away.

Page 29
 Install Bumper
The bumper post is an optional accessory.

Remove this
acrylic plastic panel

Reinstall after mounting

NP20 is shown above. This is a 3D rendering, so please note the hardware may look different.
Refer to Chapter 1 in the “Accessories” section for part numbers.

The dimensions of the bumper are available by request (will soon be added to this section).
The height of the antenna will increase by approximately 1/2 inch.

Procedure
1 Install the bumper PRIOR to mounting the antenna. The base of the antenna sits inside the
bumper, the bottom of which will be touching the floor.
2 The panel on the “service side” must be removed when accessing the electronics region for
mounting the pedestal.
3 Lower the NEO Antenna on to the bumper, which has the anchor bolts threaded up and
through (or pre-drilled holes are waiting to accept the anchor bolts).
4 Perform anchor installation.
5 After completely “closing up” the antenna, finally, reinstall the acrylic plastic panel.

Chapter 3 Page 30
 CHAPTER

ELECTRICAL INSTALLATION
Chapter Overview
This chapter explains the required Power Supply and ground wire connections that must be
performed for each system.
The use cases with the I/O board, including GPIO wiring and CPiD-RF data (both optional),
are also described here.

Connect the Power Supply

PSU Wire Identification
Procedure
1 Look closely at the PSU wires. 3
conductors are shown in the diagram.
One wire is the COM/GND insulated
with black PVC wrap. The other black
wire is the shield drain wire inside heat
shrink wrap.
2 If the metal exposed on the drain wire is
too short, use 18 AWG wire strippers to
make enough bare metal to be crimped
well in the terminal.

Figure 4.1 Careful inspection of 24 DC Power

Supply wiring

Plan PSU Wire Routing

The original cord length (DC Side) of the Globtek PSU is 4.6m [15.1ft].
Before terminating the connector end, ensure that the supply will reach the antenna location.

Chapter 4 Connect the Power Supply Page 31

 Figure 4.2 Globtek 90W power supply, 4.6m DC cord

Caution: If the PSU DC wire needs to be extended, the conducting wires including shield drain wire
must be extended using 18 AWG 2C W/Shield PVC insulated wire for a maximum length of
10m [32.8ft].
Refer to local training. Use recommended “truck stock” wire for DC power cord and butt
splice connectors (or insulated wire nuts) for power cable extension.

Add Crimp Terminal

For this procedure, you will need wire strippers with crimper inserts or a dedicated wire crimp
tool. All tools needed are listed in the Required Equipment and Tools section of Chapter 2.

Parts Needed:
• Crimp terminal (1). The installation kit provides 2 total per system (1 spare).
• 3-Pin Power Connector.
•“Chassis Ground” assembly (CKP P/N 10076176). If this wire assembly is
not available, a standard ring terminal (CKP P/N 7200239) for 16-22AWG
wire, and a section of wire that is stripped at one side can be used in its place.
•Ferrite Core (1 core is wrapped on the DC power cord with 4 turns)

Parts in Install Kits Only 1 Ferrite Core needed close to power input (J6/J14)

Connect the Power Supply Page 32

 Procedure: Add Terminal to PSU Drain wire
1 First determine with certainty whether or not the PSU cable needs to be extended. If yes, then
perform this procedure on the extended PSU DC power wire (2C with SHLD/DRAIN wire).
2 Identify the drain wire (visual inspection), then crimp
the terminal onto the PSU Drain wire.
• Make sure there is a solid electrical contact.
• Use 14-18 AWG terminal wire crimp tool (if
unavailable, use electricians pliers to crimp).

3 Use small flathead screwdriver to tighten DC+ and GND (White and Black) to the 3-Pin Power
Connector used for NEO (CKP P/N 10094566). Refer to Table 4-1 below.

Table 4-1: Power Connector pin-out

Pin Function Visual Example of 3-Pin Connector

1 No contact
2 +24V DC
3 GND

Connect the Power Supply Page 33

 Complete the PSU Wiring Procedure
1 Access the lower bay region of the antenna. Find the T-Bracket with PCB Mounting Standoff.

Caution: The bracket is holding the PCB from the bottom left corner. There is a standoff here. Do
NOT strike this region with a tool. Protect the electronics from harm.
• Remove screws holding the bracket. These are the only #1 size Phillips Self-tapping screws.
(Set aside. The same screws must go back in this location upon re-installation.)
NEO Power Supply Wiring

Refer to Chapter 3

2 Pull the power cord inside antenna lower bay, leaving excess for ferrite core wrap.

Figure 4.3 +24 Volts DC Power Connection

3 After routing, install the terminal at the lug of the T-Bracket. Refer to the schematic above.
4 Insert DC power plug into J6 connector port (see Figure 4.3 above).

Connect the Power Supply Page 34

 5 If not already, install the ferrite core with 4 turns (3 wire loops).
6 Perform final PSU wiring steps:
a Use a zip tie for strain relief.

Figure 4.4 Ferrite Core on DC power wire

b Cut away the extra tie wrap.

c After wire routing test that the Board Carrier can rotate freely. When you perform step 4,
(see below), then you will no longer be able to rotate the assembly up. Dress the cables so
the wire routing does not interfere with boards or get pinched in front of the metal bracket.
4 If you have no other wiring to perform, re-install the self-tapping screws that secure the board
carrier to the NEO antenna base. The ring terminal of the Ground Lug from the anchor bolt must
go between the TOP of the bracket and the screw.

Figure 4.5 DC Power Supply Ground Lug

GPIO Wiring: Relay Outputs, GPI inputs, and CPiD-RF data

Every NEO unit has the same I/O board with three (3) RJ-45 connectors shown below,
providing general purpose inputs/outputs, and the RS-232 interface for the CPiD-RF
Deactivator Chassis communications port.
Note: GPIO (and/or CPiD-RF support) not yet available. Check for future FW releases.

Figure 4.6 I/O board interfaces

Chapter 4 GPIO Wiring: Relay Outputs, GPI inputs, and CPiD-RF data Page 35
 Relay Outputs
Outputs: 2. The GPO RJ-45 connector has 4 relay contact pairs in total. 2 Normally Open
(N.O.) and 2 Normally Closed (N.C.). Each output drives an open and closed contact pair.
Relay outputs are Enabled by default.
Future releases of DMS will support re-configuration.
Table 4-2: Relay Outputs
J6 - Relay outputs
Pin Pin function
1 NC RLY 0
2 C0 RLY 0
3 NO RLY 0
4 NC RLY 1
5 C0 RLY 1
6 C1 RLY 0
7 NO RLY 1
8 C1 RLY 1

Input Triggers
Input connector: J8 on the right is the input RJ-45.
Number of inputs: 4 (2 pins per input).

Table 4-3: Inputs (GPI)

J8 - GPI Inputs
Pin Pin function
1 GPI 0 - input 1
2 GPI 0 GND
3 GPI 1 - input 2
4 GPI 2 - input 3
5 GPI 2 GND
6 GPI 1 GND
7 GPI 3 - input 4
8 GPI 3 GND

CPiD-RF Support
Refer to next section, “CPID-RF Connection (Optional)”.
Table 4-4: CPiD-RF internal
J5 - CPID-RF RS-232 Interface
Pin Pin function
1 RS-232 TX
2 RS-232 RX
3 GND
4 NC
5 GND
6 GND
7 RS-232 RTS
8 RS-232 CTS

Although you will not need to use the Pin-out table of the CPiD-RF, the pinout of the I/O
board is provided above. There is no special wiring having to do with using the CPID-RF data
port, unless building a CAM cable (cross cable). There is a pre-made cable available for that
application. See “CAM Network” related sections below.

GPIO Wiring: Relay Outputs, GPI inputs, and CPiD-RF data Page 36
 CPID-RF Connection (Optional)
Direct connection from CPiD-RF to NEO Unit’s I/O Board
The J5 port on the I/O board inside the Lower Bay will support Serial data from the CPiD-RF
Deacticator (CKP P/N 10074946).
For the cable type, use any standard Ethernet patch cable (shielded Cat 5e, Cat 6 or better).
The connection is direct (no need for cross cable) from NEO side J5 port (see below) to the
CPiD-RF chassis RS-232 port (see Figure 4.7). Add ferrite core to the Ethernet cable as shown.

Figure 4.7 J5 Port - Use for CPiD-RF Connection

Figure 4.8 Connection at CPiD-RF Side

Additional Notes:
• Any NEO pedestal (Master or Submaster) can support data interface to/from CPiD-RF.
• There is no contact on Pin 4 of the CPiD-RF port. (This would cause 12V signal from CPiD-
RF to be applied to the I/O board, which must be avoided for EMI noise/safety reasons.)
• Engineering is currently investigating the maximum cable length from NEO I/O Board to
the CPiD-RF chassis. The serial data interface is over RS-232 which has a relatively short
maximum cable length. The conservative rule explained in the CAM manual is to NOT
exceed 5 meters [16.4ft] length. This is being investigated.

During Beta - the wiring can be performed now but the data features will not be available
until a Firmware upgrade is offered.

Chapter 4 CPID-RF Connection (Optional) Page 37

 NEO Supporting the “CAM Network”
There are two alternate scenarios described in this section.
Note: NEO Supporting CAM Network is not yet available. Check for future FW releases.
When the first CAM can also connect to a CPiD-RF, then this CAM requires no power supply
(the CPiD-RF’s RS-232 port supplies 12V power which the CAM can run off of).
However, when the CAM closest to NEO will have no CPiD-RF connected, then there must
be a PSU installed with the CAM. The CAM’s normal PSU and a breakout cable will be used.
The parts needed for this scenario are listed under the procedure. Again, the wall wart tyoe
power supply is needed because the first CAM will not have a CPiD-RF chassis connected.
The reason for placing the CAM here (somewhere between the NEO and the closest CPiD-
RF) is described in the CAM Manual (CKP P/N 10038111 Rev 01 or later).

Scenario 1: CAM Gets Power from CPiD-RF

The first CAM will have 3 cables connected (see Figure 4.9).
Shielded Cat5e (1m) from CPiD-RF – use CPID port
Data To/From NEXT CAM – use any DATA BUS port
Data To/From NEO (using the 4m cross cable) – use EVOLVE port
Parts needed:
1 Crossover cable (CKP P/N 10079682) (or equivalent).
*Cross cable can be built on site if needed, but the cable length must be <5m [16.4ft].

10079682

Figure 4.9 CAM connections

Scenario 2: CAM distance from NEO exceeds 5 meters

If needed, the first CAM can be placed in a secure location, somewhere between the NEO and
the CPiD-RF chassis as described above. A possible placement is inside a non-plenum ceiling
soffit or under a POS checkout desk, closest to the NEO to which it connects.
Parts needed:
1 Crossover cable (CKP P/N 10079682) (or equivalent).
1 PSU 12V DC (CKP P/N 10111304) to power the first CAM.
1 RJ-45 to Terminal Block breakout cable (CKP P/N 10081104).

Procedure:
1 Cut away the barrel connector of the Power Supply’s DC cable (keep whatever length you need
to reach the CAM).
2 Route the DC cable (+12V and GND) to the CAM.
CPID-RF Connection (Optional) Page 38
 3 Connect the individual wires to Pins 4 and 5 of the Adapter cable.
• Pin 4 is DC voltage (+12V), and Pin 5 is ground (GND).
• The dashed wire is +12V DC (see Figure 4.10 on the following page).

Add 2 cable ties

for strain relief
(not shown)

Figure 4.10 Wiring of screw-terminal RJ-45 Adapter to be used.

This is how we get power to the first CAM.

Note: This adapter cable and the PSU are only needed in Scenario 2 (referring to this section).
4 Insert the Adapter RJ-45 side in the CPID port.
5 Finally, make the connections to the CAM module and install the cross cable to the I/O board J5
at NEO side (refer to Figure 4.7 from the previous section).

Figure 4.11 First CAM (no CPiD-RF)

The connections to this CAM are the NEO (with Cross cable (CKP P/N 10079682), the
Adapter RJ-45 side, and the data bus cable next CAM. The “TO NEXT CAM” cable can be
up to 50m because the data communication protocol is now RS-485.

CPID-RF Connection (Optional) Page 39

 CHAPTER

CONNECTIONS
Connections
There are many connection methods to use and understand the function of each. The
underlying function is important but also look out for the appropriate time and System
Scenario-driven reasons for using each.
Primarily Bluetooth connection is the appropriate communication platform between the PC
and target device.
Cell modem masters will have no way to use a Wi-Fi interface. The physical hardware is
removed, so cell modem enabled NEO pedestals do not support Wi-Fi. In this scenario the
only two possible methods of PC-to-device connection are Bluetooth and direct Ethernet.
Simply put Bluetooth is suggested in all cases.
Wi-Fi can come into play in Data Service Module siteplans. Also, customer networks when
we are allowed to join and have our PC within scope of the site’s Wireless LAN router, this is
another System Scenario where the DMS connection profile may be a Static IP address in a
Wireless 802.11b/g/n network. (In the customer network scenario, they must provide the
SSID and passphrase of their network in advance; refer to the “Wi-Fi Customer Supported”
section in Chapter 2: Plan the Installation.)
The following table is a list of connections that DMS now has saved or you can create them
from scratch on your own.
Table 5-1: Connections

About Example Profile name IP address

Bluetooth default NEO Bluetooth Default 10.0.1.1

Bluetooth following
NEO Bluetooth Master 20.0.1.1
reconfiguration

Wi-Fi AP connection NEO wireless AP mode 192.168.42.1

will vary (Site-specific

Wi-Fi Client connection NEO wireless
address from Router)

The Bluetooth as submaster IP address (10.0.1.1) difference from the NEO after the
configuration settings take hold to make it a master (20.0.1.1) is discussed in the quick start
and in the “Connect Bluetooth” section later in Chapter 6: DMS Using the Wizard.

Page 40
 CHAPTER

DMS USING THE WIZARD

Assumptions
User shall have DMS version is 2.6.5 or later.
The connections (previous page) are already set up.
User has had at least some DMS training and experience with Bluetooth PAN devices helpful
(Bluetooth is one of the things you can read about in this chapter).

Section Overview (Chapter contents)

Identify the Planned Master
Verify Your System Is Ready
Connect Bluetooth
Initial Setup Wizard
- with subsections for each of the following:
1. Begin the Initial Setup Wizard and check NEO Master, System Information, apply basic
settings (number of pedestals, etc.) and then reconnect.
2. Once you reconnect (as of DMS 2.6.5) you need to repeat Step 1 with same info.
3. Configure your system for External Connectivity.
– For Cell Modem, apply the appropriate settings.
4. Run the WAN Tests
5. Upgrade firmware of master.
6. Load the config.
7. Perform NEO Interpedestal Setup.
8. Select the Time-zone (local time for the site); next Synchronize clock (in that order).
9. Verify / Confirm the Store ID/Acount ID information is correct.
Final Setup Wizard:
- There are only 3 short steps with the Final Setup Wizard (System Test, WAN test, Registration).

Reference Sections:
Connect Bluetooth Windows 10
Connect Wi-Fi Windows 7
Connect Wi-Fi Windows 10

Section Overview (Chapter contents) Page 41

 DMS Using the Wizard
Identify the Planned Master
Before you can connect to the systems, you first have to make sure that the unit planned as
your Group Network Master is in the ideal physical location. The one you want to be the
master is the one you connect your laptop to. Your laptop should be within 10 or 20 feet of the
master NEO Pedestal’s bluetooth antenna. (Technically bluetooth can go right through walls
but it would be practical to make sure your laptop and the NEO Pedestal have line of sight.)
The master is the antenna which is midway in the aisle in a “Multi-Aisle” group.

Multi-Aisle (single group) layout examples

Master in the middle.

Improves Bluetooth
signal to aisle ends.
M

When it is an even number of pedestals, of course 1 pedestal will have more submasters to
one side.
When single aisle layouts are concerned, it is your choice. You might consider the potential
for better Cell service (when applicable) or a better Wi-Fi location (signal strength from
access point), but since the two pedestals are very close together relative to the distance from
cell tower, there will probably not be any difference. Therefore, choose any.

Single Aisle

Your choice.
Pick any system for Network Master role.

Verify Your System Is Ready

Power up Systems (at least the master)
• Power on the master.
• All antennas can be powered on, but at least the 1 chosen system to be set up as Master
needs to be powered on before initiating the DMS connection.
• Planned sub-masters can be ON or OFF now. All antennas can be powered on, but at least
the 1 chosen system to be set up as Master needs to be powered on before initiating the DMS
connection.

Chapter 6 DMS Using the Wizard Page 42

 Connect Bluetooth
This section covers using a PC with the Windows 7 operating system. Windows 10 is
documented in the Quick Start guide and at the end of this chapter as a Reference Section.
Overview
The Master is the “target device” and we will connect to it from the PC/laptop via Bluetooth.
Review your PC’s settings. Verify/enable Bluetooth (this will be machine specific).

If your machine does not feature a built-in bluetooth card, it is possible to use a USB external
bluetooth antenna (as shown below):

Make sure its drivers/configuration profile is successfully installed in your machine.

Procedure
1 Put NEO target device into Bluetooth Pairing mode (1st pattern).
he Press and hold
FIRST
des YELLOW/BLUE
~8 sec

2 Go to your Bluetooth control panel settings, and click Add a device.

DMS Using the Wizard Page 43

 • The PC/Laptop will now scan for Bluetooth devices in range.

3 As soon as it appears, click on it and click Next.

• Or you can also right click and select Add Device.

(If you wait too long, it can disappear from the devices list; make sure you scroll up and down
if many devices appear in your list.)
Windows will display a “connecting” status message, and once it establishes communication
it will prompt for the “Pairing Code” option, see below.

Chapter 6 DMS Using the Wizard Page 44

 4 Enter Pairing Code 1234.

5 Verify connection works (click Close at the following screen).

6 At your PC settings, put this “Device Connection” into Access Point mode.

DMS Using the Wizard Page 45

 This is a final step each time you want to connect using Bluetooth.
If you fail to do this, DMS connection can not be established and you will get the “Unable to
connect to the remote server” error. See below:

Notes and Troubleshooting for the Bluetooth connection are provided below.
If you are ready, please continue to the Initial Setup Wizard on page 48.

Ignore the device drivers (it takes care of itself automatically):

If you need to troubleshoot the connection, you can always “Remove Device” and add it back.
Remember the NEO master (or any pedestal you are trying to connect to) has to be in pairing mode.

Chapter 6 DMS Using the Wizard Page 46

The out of range error might also appear (above).
When/If you see this, check NEO target device is powered on.
Check NEO target device is within range of your laptop.
Check the Bluetooth Radio setting on your machine is enabled.
It could also be due to a simple hardware issue (e.g. Bluetooth dongle was accidentally removed/dislodged).
If necessary, remove and “add back” the device as a Bluetooth device connection (see previous page).
Network settings also shows Bluetooth connection status:

Go to Control Panel > Network and Internet > Network settings

Go to Control Panel > All Control Panel Items > Devices and Printers > Bluetooth Devices to see and connect to
a unit once the connection has been established. Again this is where you perform the important step of enabling
the Bluetooth device’s Access Point setting (this will be repeated several times throughout the setup process):

DMS Using the Wizard Page 47

 Initial Setup Wizard
You are now ready to begin the wizard.
DMS 2.6.5 or later is required.

Access Master
The first step is getting DMS connected to the planned master, which (assuming “fresh” from
factory) has the default submaster (99 address) setting. If this is true, this pedestal will only
allow Bluetooth connection over the IP address (10.0.1.1) we set up earlier.
1 Launch DMS. Login using User Name and Password.
2 Double-click on the “Bluetooth default” icon (by whatever name you have given it).

3 The PC should have connection, and DMS should connect within a few seconds.
• If there is no connection, verify the Bluetooth device shows “Disconnect from this Device”
(which implies you already did Connect as Access Point).
• If still unable to connect, see troubleshooting on the previous 2 pages.

Chapter 6 Initial Setup Wizard Page 48

 Initial Setup (Step 1 of 9)
1 Click Launch Initial Setup Wizard.

2 DMS opens the Wizard, and the first tab provides a read-only System Information display:

• This is the NEO you are connected to.

3 Click Next after verifying that the pedestal
connected is the correct.

your Antenna’s S/N

4 DMS next asks for the setting for this pedestal,

which will be Master for the unit we configure
now (there could be exceptions but almost
always we are going to choose Master).
5 Bluetooth is the only option (pedestals are
going to communicate using Bluetooth).
6 Select the total number of pedestals in the
group. This is site specific. For Single Aisle,
enter 2 and then click Apply.
7 DMS will now loose connection. Close the
window. After approximately 40 seconds, the
system should complete a reboot, and now we
need to reconnect using your Bluetooth Master
connection profile.

Initial Setup Wizard Page 49

 Initial Setup (Step 2 of 9)
1 Go to your Bluetooth devices, and re-enable
access point.
Figure 6.1 Because the target device’s IP Address has
changed, the connection must be closed and
then re-opened.

2 In DMS, double-click on your Bluetooth

Master (20.0.1.1) connection profile icon.

3 Click Launch Initial Setup Wizard as before, and then re-enter the SAME INFORMATION at
the Interpedestal Setup screen. This time when you Apply, the DMS sessions remains open.

4 YOU MUST reconnect as Access Point.

❗
Any time DMS suggests “If connected wirelessly, please reconnect your device” go
check your device’s active settings.
Before the count-down expires, always reconnect properly.

Chapter 6 Initial Setup Wizard Page 50

 5 The next screen is the NEO Connectivity setup. There are two alternative options (as of today),
which are mutually exclusive:
• Cell Modem- set up NEO Master with cellular data.
• Wi-Fi Client connection (see next page)

Initial Setup (Step 3 of 9)

• Configure Master for Cellular Modem

1 Select Cellular Modem, then click Next.

2 Select the checkbox for “Provider” and then select stream-static from the drop-down menu.

3 Click Apply. This forces a restart of services (see below).

4 YOU MUST reconnect as access point.

Note: DMS will instruct you to do this with the “If connected wirelessly” message
5 Next complete the WAN Test (continue to page 53). WAN Test is the same whether you have
selected Cellular Modem or Wi-Fi Client (see page 52).
Initial Setup Wizard Page 51
 • Configure Master for Wi-Fi Client
USE CASE DEPENDENT
1 STORE NETWORK ENVIRONMENT (IN-STORE WI-FI AP)
To configure the NEO Master as a Wi-Fi Client, you must have the SSID Name and
Passphrase available (refer to the SOW). The Customer’s IT team will provide you with the
Wi-Fi Access Point (Router) details.
The Static IP address or DHCP addressing scheme should also be decided upon during the
Site Survey phase (customer IT team will allocate the IP address if static is preferred).

2 EVOLVE-STORE NETWORK ENVIRONMENT (DSM - HOSTED WI-FI AP)

The Data Service Module (refer to “Wireless -version 2” in the Site Architecture section) can
be the host network. The DSM support either Dynamic or Static addressing. For static, the
NEO masters will have IP addresses in the range of 172.20.10.120 – 172.20.10.129.

1 Enter the WiFi connectivity settings.

2 Do one of the following:

• If using DHCP, select DHCP from the drop-down menu.
• If using Static, enter the information including Default Gateway (router address).
3 Click Apply.
Note: If you have selected Wi-Fi connectivity option, and you have accessed the NEO master via Wi-Fi,
when you click Apply the connection will be broken. Afterward you can connect using bluetooth
Master connection profile, or you can access the pedestal at its static IP address.
Chapter 6 Initial Setup Wizard Page 52
 Initial Setup - Running the WAN Tests (Step 4 of 9)
You can opt to run the tests one by one, or select all those that apply and click Run Test.
If any fail, it is suggested to run the tests one by one.
If a specific test continues to fail after retry, refer to the support documents (e.g.
Troubleshooting Guide document).

Assuming tests pass, continue to Upgrade Firmware.

Upgrade Firmware - (as part of Initial Setup) (Step 5 of 9)

1 Check the display to determine the Software package and reader firmware (FPGA) currently
running in the NEO antenna.

2 If firmware upgrade is available, click Browse and select the SW/FW package from your local
directory.

Initial Setup Wizard Page 53

 3 Select the file and then click Open.

Select the most-up-to-date supported FW version

4 Check the box next to the Firmware row (only 1 row in the display) and then click Upload.

5 Wait at least 5 minutes. Upgrade is time consuming. This is due to the wireless package transfer
and then the careful checking that the software/firmware performs before installing/upgrading
firmware. File system errors are prevented. Keep DMS Open and do NOT attempt to perform
other activities with the laptop while the firmware upgrade is in progress.

Chapter 6 Initial Setup Wizard Page 54

 6 After this step, when the DMS count-down reaches 40 seconds, you must reconnect to the NEO
master as an Access Point.

This verifies a successful firmware upgrade of Master 00 device (note that both the SOM’s software,
and EAS Sensor’s FPGA can be upgraded through this process).

Initial Setup (Step 6 of 9)

1 After Firmware Upgrade, load the NEO Config file that has been prepared for this Customer.
2 Simply select the .cpt file and click Open, then click Upload at the DMS window.

3 Wait for DMS to return (if your device needs to reconnect, do so before continuing).

4 Verify the Config file name is now displayed, then click Next.

Initial Setup Wizard Page 55

 Initial Setup (Step 7 of 9)
NEO Interpedestal Setup is the next screen of information/setup before continuing the setup.
At this screen we perform Bluetooth pairing of submasters. Refer to the Quick Start Guide
(CKP P/N 10051515) for the procedure.
Below shows a single aisle setup which is complete, and the user will successfully
“UPDATE” firmware (transferring the SW/FW package from Master to single Submaster
using the DMS interface).

First Master
appears

A few moments later

(after physically putting
the Submaster in Bluetooth
Pairing mode), the second
node appears as a paired device!

As previously explained, be very patient to complete the FW upgrade.

Chapter 6 Initial Setup Wizard Page 56

 After firmware upgrade (if required), then you can update Friendly Name and select the door
Name for each pedestal (the door Names come from the Config file we have previously
imported). These can be customized for each customer (not each specific store).

The final steps here are to click UPDATE in each config row, and then wait a few moments.
You can click “TEST” under the Action column to see if the sound file has updated *need to
verify this.
When ready, click DONE. You can always click “DISCOVER” again and allow the DMS/Master
connection to re-discover the nodes (if they are not there, you can still continue; the devices have been
paired). Also, if the firmware upgrade fails at one or more Submasters, this can be resolved later.
Troubleshooting a FW Upgrade will be covered in the supporting documents (or the below section).

Firmware Upgrade fall-back procedure

The simple procedure for Firmware upgrade of a submaster is to direct-bluetooth connect from your
PC to it, then connect to its Submaster (Bluetooth default) address, and then complete the firmware
upgrade. Do not reconfigure that Submaster as a master first.
After you have updated the Submaster’s firmware, close the DMS connection, and then reconnect to
the Master. After a few moments, if the Submaster node is not discovered, while at the master node,
click the Device Reset button. After the Master has rebooted, you can reconnect, and the upgraded
Submaster should now appear.

Initial Setup (Step 8 of 9)

Now update the Time Zone and then synchronize the clock.
YOU MUST set the time zone and then time (in that order). NTP can be used but the
pedestal's OS assumes/expects the time to be set fairly close to the right time.
As each sub-master is added to the network, the installer should also set the time zone and
time on them. NTP will sync time with the master, but again, NTP assumes/expects the
starting time to be fairly close to the actual time.

Initial Setup (Step 9 of 9)

Verify the Account ID and Store ID at the final screen, then click Finish.
The Store ID represents the single store (now ready to have NEO System installed).

Initial Setup Wizard Page 57

 Final Setup Wizard
Perform the System Test to identify the units and (suggested) record information on aisle position, etc.
Do the WAN Test again, which if it succeeded earlier it should succeed again.

Finally, complete the “Registration” (if it does not work immediately, upload the file at a later time).

Chapter 6 Final Setup Wizard Page 58

 Reference Section
Connect Bluetooth Windows 10
Bluetooth connection is also supported on Windows 10 machines.
(Same as Windows 7 procedure, in general)
1 First go to the planned Master and press and hold the button (~8 seconds), until device enters
Bluetooth pairing mode (YELLOW/BLUE).
2 Open Windows Settings, then click/tap on Devices (see below).

3 Click/tap on Add Bluetooth Device.

4 Select Bluetooth then scroll up/down (wait several moments). Select once found.
5 Enter PIN 1234 and click Connect.

Enter PIN 1234

6 There is one final important step to make the Bluetooth device connection ready for
communication between the Laptop and the planned Master NEO. Go back to Bluetooth
Settings and click the Devices and Printers button.

Reference Section Page 59

 7 Right-click on NEO-########### (or MASTER PEDESTAL), then select Connect using, and
click Access Point.

Chapter 6 Reference Section Page 60

 Connect Wi-Fi Windows 7
A NEO Network Master is planned, so now we put it into “Discovery mode.” Think of the
NEO that we’ll access as the target device.
If you put several NEO’s into AP Mode at the same time, you won’t know what network to
join unless you know its serial number. Avoid this by only making 1 the access point. Also,
your target NEO is the first to have firmware upgraded.
To make it an Access Point:
1 Press and hold the discover button.

Second Pattern
2 Let go of button at ~12 seconds, while the active LED
pattern is YELLOW/PINK. YELLOW/PINK
Bluetooth Pairing
• The LED pattern will turn to YELLOW/BLUE first, and then
when the LED pattern becomes YELLOW/PINK, that is when to
let go of the button.
• The planned Master (NEO device) will stay in Access Point
mode now.
• Later DMS software will instruct the NEO device to reset (to Access Point
enable new settings), and at this time you will have to rejoin the
same AP.
3 On your laptop, click the Wi-Fi Networks in Range button. If there is
no signal, check Internet Settings.

4 Scroll up and down, and find NEO-###############. Select it.

It can take a moment for AP Mode to take effect. Sometimes

longer than 1 minute, so be patient.

Enter password
neo123456

5 Enter password neo123456.

• SSID name is NEO’s unique serial number, password is always neo123456.
Reference Section Page 61
 Connect Wi-Fi Windows 10
Same as connecting from a Windows 7 machine, first identify the target device, and make the
device go into AP Mode. As always, be sure to plan which NEO antenna will be the Network
Master.
1 Enable/verify Wi-Fi card is ready.

2 Scroll and find NEO (SSID with serial number). Select it and machine will connect:

Enter password
neo123456

3 Enter password neo123456 when prompted.

• Now you can connect from DMS using the
connection profile described in Chapter 5.

Chapter 6 Reference Section Page 62

 CHAPTER

DMS AFTER FINAL SETUP WIZARD

Overview
The DMS interface changes once the final setup wizard is completed for this master.
Now the precise tuning can be performed.
The Master “Current Settings” window will show you at the bottom what SW/FW is installed
and running.

Note that the “Driver Firmware Version” shown when you are connected to submaster nodes
is actually displaying the SW/FW version of the master (this will be resolved later).
NEO Information
Under Configure Settings you can change the friendly name of unit and/or select Door Name.

Page 63
 DMS Firmware upgrade/downgrade
The Firmware Upgrade screen is a way to upgrade the master’s firmware, using the section at
the top. The Populate button will also push the firmware package to any submaster(s) which
are not up to the master’s current SW/FW version.
Note that when you use Populate, you must be very patient to allow the file transfer and
checking of the package (verification the data payload is correct, and has no errors or missing
data), and then finally the entire process of a single NEO SOM to send the EAS Sensor the
firmware for it to update, and for that update to take place.

Chapter 7 DMS Firmware upgrade/downgrade Page 64

 Create Patterns
To give the App User ability to select LED Color, two or more non-default patterns need to be created.
Give the pattern a name which they will be able to select in the App later.
In this example, the goal is to allow for the EAS Alarm color to be configurable using StoreSTAR app.
The same sound file can be selected for all of these “Custom Patterns,” we are only varying color in
each one. So the FS Technician, using DMS, can create each of the following patterns:
“EAS Alarm - Red”
“EAS Alarm - Yellow”
“EAS Alarm - Green”
“EAS Alarm - Blue”

And these are saved over the patterns by number.

At the Alarms tab, you (as FS Technician) can select one of these by the built-in names:
Pattern01
Pattern02
Pattern03
etc.

The name you give it may not be shown here, depending on your DMS/SW version (but they will be
able to see it inside the App)
Once you get the app installed, the App User with the “Store Manager” permissions will be able to
select from the patterns that you have created, thus providing a way to change the Alarm LED color for
the standard EAS event. Note: At this time, there is no other Event type now which can have an alarm
pattern selected, but later there will be the various inputs/Sensor types (e.g. RFID Alarm), that each can
have their own known pattern.
Using the App, the customer would select LED Color by doing the following:

Select
from
here
*this requires
the DMS
User to have
created 2+
patterns

To access the “Sensor Monitor” settings, you need to tap &

hold the blue button (LONG-PRESS).

App installation and setup with the Android Phone connected

to the NEO Master using Bluetooth is covered on the
following page.

Create Patterns Page 65

 Get the App Set up for Bluetooth (Provisional)
This is a supported (For Beta) installation scenario, where the single Android Phone will be paired with
the master and allow the End User to use this phone to monitor NEO events with the StoreSTAR App.
To get the app paired with the master, perform the following steps.
At the end of the procedure, there is some brief instruction for creating a Store Manager user account,
and then filtering the types of events displayed only to those currently in use.

1 Download App (StoreSTAR) from Google Play Store (not shown here).
2 Go to Phone Settings

3 Go to your Network & Internet settings.

4 Disable Mobile Data.

5 Return to Settings and go to Connected Devices (or your Android may just call it Bluetooth).

6 Now, put the NEO Master in Bluetooth Pairing mode. (Refer to Connect Bluetooth section.)
7 Once NEO is seeking new Bluetooth pairings, now select “Pair new device”.

Chapter 7 Get the App Set up for Bluetooth (Provisional) Page 66

 8 Once the device appears, select it and click Pair. Enter pairing code 1234.

9 Click Settings (the Gear icon) for the paired device. The feature will vary based on your
Android version.
10 The selection below is called “Internet access” (this is like the same thing as connecting as
access point).

11 Open the StoreSTAR App. If this App was just installed, the default controller is the IP address
of the Data Service Module, which needs to be chagned to connect from Mobile device directly
to the NEO master using bluetooth. Click SET DEFAULT CONTROLLER and enter 20.0.1.1 .

12 You are now ready to login. Click LOGIN and then enter admin / cpM123 for username and
password. If you still can’t connect, repeat the bluetooth configuration step (go to settings, and
make sure that Internet Access is enabled).
Caution: Do not disclose this admin username / password info. (This is for CKP Field Service only!)

13 After you have logged in, be sure to create the “Store Manager” User account right away.

14 Log out from the Admin account.

15 Re-login with the Manager account info.
• (You will have to know the password you are creating for their account).
16 Finally, demonstrate the app. Customize as needed, to meet the customers requests.

Get the App Set up for Bluetooth (Provisional) Page 67

 • Suggested: Also you can use the Filters feature to remove the Sensor/Event types which are
not yet available for NEO (for example, there is no People Counting so for right now we can
hide Occupancy Manager and the “Visitors Today” total).

Chapter 7 Get the App Set up for Bluetooth (Provisional) Page 68

 CHAPTER

BASIC RF TUNING
RF EAS Features
NEO is similar to Evolve in ways but understanding the differences will help in tuning later:

Radio Frequency Band

Detection Limited to 8.2 MHz
No “Application Based Detection Mode” (7.6, 9.0 detection).
NEO is tuned to achieve detection of HF targets at 8.2MHz ±5% radio frequency.
Tags tuned to other frequencies may or may not produce the alarm; expect a noticeable drop
in performance for any non 8.2 tag.
By product management and design team choice, working from voice of customer, the feature
was removed intentionally. Now the only supported band is 8.2 - different from Evolve/
Liberty Systems. Currently for NEO Antennas, please consider alternative tuning & dual
frequency no longer supported.

Electronic Mode of Operation

Each NEO operates as an EAS detector with pulse-listen technology (same platform as
Evolve).
Currently NEO does not support the Primary/Secondary configuration.

Overview
This chapter provides basic details on how to configure NEO single or multi-aisle.
Each NEO has to be tuned according to the surrounding environment.
Antenna settings are summarized below:
• Set Antenna 1/Antenna 2 TX Power
• Antenna 1 is TX1 circuit for the 1/3 Loops (Red).
• Antenna 2 is TX2 circuit for the 2/4 Loops (Blue).
• The blue loops are the bottom and second to top.
• Red is top, and second to bottom.
• Check/Set Sample Holdoff: Default SH for NEO is 16.
• RX Gain is set (should remain fixed) at 10 in the FPGA version 1.34 (i.e. firmware version
is 1.19 or 1.20).
• Maximum TX Power is TX=29.
• TX=29 or less is required for Radio regulatory compliance in both FCC and ETSI regions.
• RF Group should be picked not at random, but assigned in a way so as to make different TX
pulse patterns at pedestals closest to each other.
Chapter 8 Page 69
Verify RF Group
Adjacent pedestals should not be using the same RF Group number. Give each pedestal a
unique number between 1 and 6. Do not use 0 or 7.

Verify Other Switch Settings

Sample Holdoff is found under the “Tuning Settings” at the NEO Setting page shown above.
The Sound file setup is found at Patterns.
Later, other system parameters (like the alarm response for each Event Type) will be
configured at the Alarms tab.

TX Power Level tuning

Vary the Power Level and determine if NEO is detecting the tag at all places in the Aisle.
You can individually adjust the TX power of Antenna 1, which is the Loop1/3 pair (red), and
the TX power of Antenna 2, which is the Loop 2/4 pair (blue).
RX Gain=10 is the default receiver setting. Assuming EAS Sensor has FPGA version 1.34
loaded, leaving the default RX1 and RX2 receiver setting is strongly recommended. The RX1
and RX2 signals are combined in the FPGA/DSP (true as of FPGA v1.34), and this means that
when we view Analog Display we only see the combined receiver data. This also means that
in Event History, there is no Antenna ID for each RX channel; all alarms are reported as xx:00.
Use C View and D View selected at Switch as shown.

If you can not detect the tag, check Sample Holdoff.

Do not decrease sample holdoff below 14 (or it will likely cause false alarms). More tuning
support information will become available once verified.

Page 70
 A PPENDIX

PHYSICAL DIMENSIONS
NEO Dimensions
NP10:
Height: 172.78cm [68.02in]
Width: 50.75cm [19.98in]
Depth (front to back): 7.62cm [3.00in]

Figure A.1 NP10 Dimensions

Appendix A NEO Dimensions Page 71

 NP20:
Height: 172.78cm [68.02in]
Width: 34.26cm [13.49in]
Depth (front to back): 7.62cm [3.00in]

Figure A.2 NP20 Dimensions

NEO Dimensions Page 72

 A PPENDIX

POWER SUPPLIES
Requirements
NEO requires +24 VDC supplied at J6 or J14 of the EAS Sensor.
The preferred power supply in all regions is 10043582 (see below for details).
The 50W Power Supply used with Evolve can be used during Beta installations, but it is not
expected to be able to support “Dual RF/RFID” (not enough wattage for power consumption).
For details on that PSU, refer to the Evolve Installation Manual (CKP P/N 7994249).

90W Power Supply (CKP P/N 10043582)

Output Rating: 90W, 24V@3.75A, Output Configuration: 4600 mm, 18/2C + Shield with
Drain Wire Cond, UL CMP OR CL2P PLENUM RATED TYPE, 2C+Shield with shrink
tubing on drain wire.
This unit is an external AC-DC converter power supply rated at 24VDC nominal, with 90W
max. power limiting feature, complying with IEC/UL 60950-1 2nd Ed.+Am1 and evaluated
to clause 2.5 (LPS) of the mentioned standards.

Figure B.1 Power Supply dimensions

Appendix B Page 73
 Power Connection to TR4300
The power supply should connect at J6. J6 and J14 are wired in parallel, allowing the installer
to daisy chain a second RF Only system (not suggested). The reason 1:1 power supply to
NEO PRI is suggested is for future upgrade without having to make new floor cuts.
Caution: Do NOT connect to J3 connector port; this port is reserved for future expansion (power
output to hub board).
The DC power wire must be 3 conductor (2C w/ drain wire), 18 AWG or greater, maximum
10m [32.8ft]. The PSU drain wire is grounded to chassis GND with crimp terminal (refer to
Chapter 4: Electrical Installation).
The connector pinout for DC power INPUT connector is below:
Table B-1: Power Connector Pin Assignments

Pin # on TR4300 (J6/J14) COLOR Signal Example

1 Bare wire No Contact
(shield/ drain wire)
2 White (or Red) +24V
3 Black GND

Ferrite Cores Used

On the power supply at the Electronics side (near TR4300 PCB) there must be 1 multi-
purpose ferrite core with 4 turns.
There is no ferrite core required at the DC output side of the AC/DC power supply adapter.

Figure B.2 24V Power cable ferrite core

All other required ferrite cores are factory installed.

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