CONFIDENTIAL & RESTRICTED

Amadeus Reservation and

Ticketing Fundamentals
© Amadeus IT Group and its affiliates and subsidiaries

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Inform traveler about flight solutions

Search a flight with availability (AN)
_Availability basic entry
• AN 25OCT FRASIN 1500
• AN + Departure date + Origin and Destination + Departure time
• If you don’t specify departure time, the system returns flights after 00:00

_How to add options to availability request entry

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• Example of options: Other examples

• AN 30NOV LONNYC/ABA Airline /A+ BA Operation airline
• AN 30NOV LONNYC/C M Booking class /A *O Alliance (*O=One World, *S=Sky Team,
• AN 30NOV LONSYD/X NYC Connection *A=Star Alliance)
/K C Cabin type (F= First, C = Business,
Y=Economy including Premium Eco,
W=Premium Eco, M=Economy
excluding Premium Eco)
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Inform traveler about flight solutions

Search a flight with availability (AN)

_Understand what is showed in availability display

58 Number of days until
departure
WE Day of the week
25OCT Date of travel
1500 Time, as entered in your
availability request, or 0000
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if you did not enter a time

/ Last seat availability
indicator
1 Terminal number
2 Terminal number
0 Number of stops
LH:SQ2007 Code share flight
359 Aircraft type
3 12:25 Elapsed flying time
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Inform traveler about flight solutions

Search a flight with timetable (TN)
_Timetable basic entry
• TN 25OCT FRASIN 1500
• TN + Departure date + Origin and Destination + Departure time
• If you don’t specify departure time, the system returns flights after 00:00

A Date range
B Frequency of service
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D = Daily operation
Other examples 16 = Operational only on
specific weekdays
X46 = Daily except on specified
weekdays
(1 = Monday, 2 = Tuesday…)

C Effective/discontinue dates

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Inform traveler about flight solutions

Display flight information
_Display flight information from a PNR air segment or an availability
• DO 3 To display the flight information for segment3 in a PNR or
line3 in an availability
A Operational information
B Class of travel and meal code

For more information of meal

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code, enter
HE MEAL
And see MEAL CODES IN
FLIGHT INFORMATION
C Equipment code
D Elapsed ground time, elapsed
flying time and entire flight
total elapsed time
E Any comment supplied by the
airline
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Inform traveler about flight solutions

Check minimum connecting time
_Display minimum connecting time (MCT) from a PNR
• DM 2 or DM 2/3 To check MCT for segment 2 connecting to segment 3
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A Transfer type
I = International
D = Domestic
B Amount of time required
between connections
HH=hours MM=minutes
C Actual connecting time
between inbound and
outbound

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Create a PNR
Mandatory elements to create a PNR
_Name NM
_Itinerary SS
_Contact AP
_Ticketing arrangement TK
_Received from RF
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*Received from is not mandatory in some markets

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Create a PNR
Add name element
_Adult passenger NM1WATSON/JOHN MR
_Child passenger NM1SIMPSON/MAGGIE(CHD/05APR19)
_Passenger with infant NM1LEAVEY/PATRICK MR(INF/MICHAEL/01JUN22)
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Create a PNR
Book air segments
◆Basic entry selling from availability display

SS 1 B 2
SS + Number of passengers + Booking class + Line number

A Booking class
B Day of the week (1=Monday)
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C Status code
◆Identify different classes to sell seats on connecting flights
SS 2 CY 1
SS + Number of passengers + Booking class + Line number

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Create a PNR
Add contact elements
◆Basic entry H For home
AP FRA 69 68 68 69 -H B Business
A Agency

◆Associate a contact element with passenger

AP FRA 69 68 68 69 –H/P1

◆Email contact
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APE-PASSENGER@EMAIL.COM

APE-PASSENGER@EMAIL.COM/P2 (With passenger association)

Add a ticketing arrangement element

◆Ticket time limit
TKTL 20OCT

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Confirm and close PNRs / Retrieve PNRs

End transaction / Retrieve PNRs

_End transaction ET
(PNR is ignored and only record locator is displayed)
_End transaction and redisplay the PNR on your screen
ER
(Redisplay the PNR on screen)
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Add optional elements

Add special service request (SSR)

_How to find SSR codes in help pages

• SSR codes HE SSR > LIST OF SSR CODES WITH EXPLANATIONS (GPSR4)
• SSR meal codes HE MEAL > MEAL CODES IN SSR
_Basic entry to add SSR SR VGML
_Passenger association SR VGML/P1
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_Passenger and segment association SR VGML/P1/S4,6

* Slash “/” in front of the SSR element means that

the services is chargeable.
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Add optional elements

Add contact information in SSR

_It is required to input passengers contact information in SSR

• Passenger’s email address
• Passenger’s mobile number
_To add mobile number to SSR, enter:
SR CTCM - 11122234567
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_To add email address to SSR, enter:

SR CTCE - PASSENGER//EMAIL.COM
*Some characters of the email address must be replaced
// (double slash) replaces the @ (at sign)
.. (double dot) replaces the _ (underscore)
13 ./ (dot slash) replaces the – (dash)
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Add optional elements

Frequent flyer information

_Add a frequent flyer SSR to a PNR (with passenger association)

FFN XX-1234567890/P1 (XX = Airline code)

_Create a frequent flyer SSR and a name element

FFA XX-1234567890
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_Display a frequent flyer name from the airline’s data base

FFD XX-1234567890

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Add optional elements

Advanced seating request

_Display seat map for PNR flight segment

SM 4
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Add optional elements

PNR remarks

_A PNR remark contains additional comments or information concerning

passengers and their bookings.

_General remarks RM (Free flow text)

* Visible to all users who have the authority to review the PNR.
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_Confidential remark RC (Free flow text)

* The office that created the remark can view and modify it

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Ancillary service
Service catalogue

_Display a catalogue of ancillary services

FXK
Example of service catalogue (Cryptic) Example of service catalogue (GUI)
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Service catalogue (GUI)

Service catalogue

_Graphic (GUI) service catalogue includes all special service request (SSR)
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Baggage Chargeable baggage (additional bags) request

Pet Pet transportation request
Meals Meal request (standard meal and chargeable
meal )
Passenger information Frequent flyer, APIS, TSA secure flight, Traveler
ID, etc
Passenger assistance Unaccompanied minor, wheelchair, etc
Other Other service request

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Cancel / Rebooking
_Cancel element XE4 (Element 4 is canceled)
XE4-6 (Element 4 to 6 are canceled)
XE4,6 (Element 4 and 6 are canceled)
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_Cancel whole itinerary XI

_Rebooking
• Change class in specific segment SBM4 Change class in seg4
• Change date in specific segment SB25OCT4
• Change date and class in specific segment SBM25OCT4
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PNR History
Service catalogue

_Display PNR History RH *Queue history is excluded

_Display partial PNR History

• Air segments RHA
• Name elements RHN
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• Phone element (AP) RHJ

• Fare elements RHF
• General facts (SR, SK, OS) RHG

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Advise traveler about air fare

Fare display (FQD)

_Basic fare display

• FQD MNLSIN
_Add options to fare display
• Specific date FQD MNLSIN/D10NOV
• Specific airline FQD MNLSIN/APR
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• Multiple airlines (up to 3) FQD MNLSIN/APR, SQ, CX

• Specific booking class FQD MNLSIN/APR/CM
• Specific cabin FQD MNLSIN/APR/KC
(F=First, C=Business, W=Premium eco, M=Eco,
Y=W+M)

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Advise traveler about air fare

Fare display (FQD)

Example of multiple airline fare display

A B C D E F G H I J A Fare basis

B One-way fare amount

C Round-trip fare amount

D Penalty information (NRF=Non-refundable,

+=Check restrictions in Fare note)
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E Date restrictions

F Advance purchase requirement

G Minimum stay restrictions

H Maximum stay restrictions

I Airline code

J Routing information
M=Maximum permitted mileage fare
R=Routing fare (FQR to check routing)
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Advise traveler about air fare

Search the detail from fare display

_Fare note
• Display a fare not from a fare display
FQN 3 (3=fare line number in a fare display)
_Example of fare note
MN Minimum stay restrictions
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MX Maximum stay restrictions

DA Day/ time restriction (day of the week,

departure time restriction, etc)
AP Advance reservation/ticketing restriction

FL Flight application (Specific flight or

specific airline for connection, etc)
SO Stopover

SU Surcharges

PE Penalty (Change/ cancel)

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Advise traveler about air fare

Search the detail from fare display

_Check the applicable booking class

• FQS 3 (3=fare line number in a fare display)
Prime booking code and exceptions if applicable are displayed
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Advise traveler about air fare

Search the detail from fare display

_When “R” is found in routing information in a fare display, you can check
the routing information with the following entry.
FQR 1 (1=fare line number)
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*Combination of city or airport codes and airline codes

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* Slash (/) means “OR”.
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Advise traveler about air fare

Amadeus Fare Families

_A fare family is a group of fares that airlines use to market different

associated travel options.
_These options include penalty fees, mileage accrual, baggage allowance,
and pre-reserved seat assignment and so on.
© Amadeus IT Group and its affiliates and subsidiaries

_To display a fare family in an FQD display

FQD PARNYC/AAF/FF
*It is mandatory to enter the airline code

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Advise traveler about air fare

Amadeus Fare Families

_Example of system response

▪ Displayed in the header by their ranking, from
the most restrictive to the least restrictive.
▪ If you wish to display the fare family
description for a particular fare basis, enter
FQF 1
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Price an itinerary
_Price the itinerary for the current PNR
FXP Price the PNR and create a TST
FXX Price the PNR without creating a TST
_Best pricer:
• Returns the lowest applicable and available fare for flights booked in a PNR by
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changing the booking code.

FXB Rebook to the lowest available fare and create a TST
FXR Rebook to the lowest available fare without TST creation
FXA Display a list of lower available fares

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Price an itinerary
Select a fare from a list of fares after pricing a PNR with FXP

_If there are more than one applicable fare when you price a PNR, a list of
fares is displayed
FXP Price the PNR and create a TST
FXX Price the PNR without creating a TST
_Best pricer:
© Amadeus IT Group and its affiliates and subsidiaries

• Returns the lowest applicable and available fare for flights booked in a PNR by
changing the booking code.
FXB Rebook to the lowest available fare and create a TST
FXR Rebook to the lowest available fare without TST creation
FXA Display a list of lower available fares

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Price an itinerary
Check fare note after pricing
To check fare note enter
_Example of pricing response FQN 1 (1=line number)

If the fare is made up several fare components,

system returns a list of components
In the above case, to choose the first component
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enter: FQN 1-1

To choose the second component enter:
FQN 1-2

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Price an itinerary
Fare family information in pricing response
To see a list of the upsell possibilities, enter
_ You can see the name of the fare family
FQY
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To see the description of the fare family, enter

FQF 1 (1=line number)

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Price an itinerary
Select a fare from a list of fares to create a TST
_ If there are more than one fare, the system returns a list of fares
© Amadeus IT Group and its affiliates and subsidiaries

_ To select a fare to create a TST, enter

FXT 3 (3=line number)

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Price an itinerary
Select a fare from a list of fares to create a TST
_ If there are more than one fare for different passengers,
the system returns a list of fares per passenger type
To select the fare on line 7 for passenger 1, on
line 8 for passenger 2 and line 9 for infant of
passenger 1, enter
FXT7/P1//8/P2//9/P1
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_ To select a fare to create a TST, enter

FXT 3 (3=line number)

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Display transitional stored ticket (TST)

_ A TST(Transitional Stored Ticket) is a record _ If multiple TSTs exists in a PNR, TST index is displayed
attached to a PNR containing all the ticketing after you enter TQT
information for a priced flight itinerary.
_ To display a TST, enter

TQT

_ To select a TST from the index, enter

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TQT/T1 (1=TST number)

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Issue a ticket
_ To issue a ticket, at least the following element must be added in the PNR
• Form of payment FP
• Validation carrier FV
• Commission FM *Commission element is not mandatory depending on market
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_ Ticket issuance
• Basic entry TTP
• Issue tickets for infant only TTP/INF
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• Issue tickets for all non-infant passenger type TTP/PAX
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Issue a ticket
_ When ticketing is completed, system creates an FA and FB
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_ FA element contains:
• Ticket number
• Ticket amount

_ FB element contains:
• Input entry
• System response
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Display e-ticket record

_ To display e-ticket record, enter:
• From a PNR TWD
• From a PNR FA element number TWD/L10 (10=FA element line number)
• By ticket number TWD/TKT005-1234567890

Example of e-ticket record

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ST Status of the coupon

Example of status code
O Open for use
A Airport control
C Check in
F Flown/ Used
V Voided
R Refunded
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Void an e-ticket or EMD

_ Entries to void an e-ticket or EMD:
• From a PNR by FA element line number TRDC/L5
• From the query report by sequence number TRDC/127
• By 10-digit document number TRDC/TK—1234567890
_ The system changes the indicator in FA element
• e-ticket: ET to EV
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• EMD: DT to DV
Before void After void

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Display ticket sales report

_ Query report
• Query report contains a list of all documents.
_ Entry
• To display own query report, enter
TJQ (Documents issued by you are displayed)
• To display the query report of all agents in the Office ID, enter
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TJQ/SOF (Documents that all agents in the Office ID issued are displayed)
1 Sequence number
2 Validating airline code
3 The 10-digit document number
4 The form of payment
- CA Cash
- CC Credit card
5 Issuing agent’s initials
6 Transaction code
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