Ryanair Training - EU
Ryanair Training - EU
between
and,
NAME: ____________________________________________________________________________________________,
ADDRESS: ________________________________________________________________________________________________.
Congratulations on being offered a place on the course. Below are all the details of your training agreement. Like all
agreements, it contains legalistic phrasing etc. so if you are not sure of anything contained within this document, please contact
us and we will answer any questions that you may have.
Please note all candidates must be proficient in the English language in order to qualify for a place on the Training Course.
The required AME medical document is called the “Cabin Crew Medical Report for Cabin Crew Attestation (CCA) Applicant or
Holder”. This document is issued in two languages (the language of the country of examination and English). Students must
If you fail to provide your original AME Medical Certificate on the first day of training, you will not be permitted to continue on
the course. If you have any questions regarding the medical, please liaise with your appointed recruiter.
Please note that it often takes several weeks to receive a medical certificate, so please ensure you commence this process at
your earliest convenience. Pilot medicals will not be accepted.
For security reasons you will need an ID Card to access the airport to operate as Cabin Crew. It is the candidate’s responsibility to
ensure that they have provided all relevant documentation to Crewlink’s ID Department to obtain an ID Card. There are different
requirements for different airports, therefore you will be contacted by the assigned ID department representative for the required
documentation.
PLEASE NOTE YOU WILL NOT BE PERMITTED TO OPERATE AS CABIN CREW IF YOU DO NOT HAVE AN ID CARD. THEREFORE,
YOU MUST BE ABLE TO SUPPLY ACCURATE DATES AND CONTACT DETAILS FOR ALL OF YOUR REFEREES AND MAKE PROVISION
FOR REFERENCES TO BE WRITTEN IN ENGLISH IF NECESSARY.
The requested documentation must be provided either before or on the first day of the course in order to provide sufficient
time to be process your application for the ID Card before the end of the course. If all your References are not submitted and
approved by the Crew ID Department before the end of the course, you will not be able to take up the position.
A minimum requirement for all bases is to provide a fully completed Ryanair Security declaration form, copy of passport, a
CRC from every country where you have resided for 6 months or more during the previous 5 years and a written reference from
every previous employment or educational establishment you have attended in the last 5 years. The ID Background Check
Department will request the references based on the information you provide us by completing the Crewlink Identification
Form.
A Criminal Record Check from every country you have resided for 6 months or more during the previous 5 years verifying that
you have no previous criminal convictions should be supplied on the 1st day of the Training Course. This will be used when
applying for each applicant’s Crew Identification Card. Any expenses incurred in applying for a Criminal Record Check will be at
the applicant’s own expense. If you do not supply a Criminal Record Check your ID cannot be submitted. You need to have your
FULL ID approved by the end of the course, otherwise you cannot take up the position of Cabin Crew. The CRC is valid for a period
of 10 weeks only, so this needs to be valid and remain in date for the duration of the training course. The Criminal Record Check
must be officially translated into English by a certified translator and officially stamped.
Missing Paperwork
If you are missing paperwork or Criminal Records, you will be given a deadline of 1 week to provide this missing paperwork. Our
ID team will then meet with you to review your file in or around the end of week 2 of the training course. If you are still missing
paperwork at this meeting, we will give you a 2nd deadline to provide the missing paperwork. You will need to have provided all
missing paperwork by the end of week 3. If you do not provide the paperwork at this stage the payment of per diems will cease
and you will be given a final 5 days to provide all missing paperwork. You will then be removed from the training course and will
be unable to attend any future training courses for this position.
8. Study Time
The Training Course is an intensive program and will require that each Trainee takes approximately 2 hours each evening to
revise what they have learned that day. It is advisory to study all elements of the required training in order to successfully pass
the exams.
11. Behaviour
Trainee’s general behaviour & attitude will be assessed throughout the Training Course. If your instructor deems your behaviour to
be unsatisfactory, (this would include abuse of alcohol/drugs) you may be removed from the Training Course, and you will not be
offered a position as cabin crew. You may be required to partake in a random drug screening programme during the course.
12. Examinations
Examinations will take place throughout the training. It will be necessary for any Trainee who would like to be considered for a
position with one of our contracting agencies to pass all of these exams. An opportunity to re-sit the final exam will be given in
certain circumstances. If you are encountering any difficulties on the course, it is extremely important that you inform the trainer
so that they can give you as much additional assistance as possible.
** Please note also that these certificates are linked to your employer/employment, hence, are only valid while the holder remains
employed. The Certs will become invalid upon resignation or termination of the employment contract.
Cabin Crew Training Course Agreement
16. Flights to Training Course
You will be provided with a flight to start your Training Course on any Ryanair flight throughout the Ryanair network. Should a
candidate fail the course or choose to leave the course for any reason they will not be provided with a return flight home.
20. Assignment
Ryanair shall have the right to assign this Agreement to any other person, firm or corporation without the Trainee’s consent.
This Agreement is personal to the Trainee and shall not be assignable by the Trainee.
Ryanair is committed to complying with applicable data protection and privacy standards at all times and takes its responsibility
regarding information security very seriously. Any personal data collected by the company through this training course is
processed in accordance with this Cabin Crew Trainee Data Protection Policy, and in compliance with the Data Protection Acts
2018, 1988 and 2003, the ePrivacy Regulations 2011 and related legislation (together “the DPAs”), the EU General Data
Protection Regulation (EU Regulation 679/2016) (“the GDPR”) and related Irish data protection legislation.
• Data Controller
“Ryanair” (referred to as “we”, “us”, “our” or “Ryanair” in this policy) in this policy primarily refers to Ryanair D.A.C., the main
operating company of the Ryanair group, and, where appropriate, to other companies in the Ryanair group or other entities
over which Ryanair exercises management control. Ryanair D.A.C. is the “data controller” of all personal information that is
collected and used in connection with this training course. Ryanair is registered in Ireland with registration number 104547
and registered offices at Ryanair Dublin Office, Airside Business Park, Swords, Co. Dublin.
The data protection rules require that personal information we hold about you must be:-
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, education,
qualifications and work experience.
We only collect that personal data which we need to fulfil the purposes outlined in this Policy and we will not retain it for any
longer than is necessary.
The information you provide us, or to our contracting agencies that we share with our contracting agencies during the training
process is used to assess your suitability for employment as Cabin Crew. Our use of this information during this process is based
on your consent. You do not have to provide the information we request but it might affect your application if you do not
provide it.
We or our contracting agencies may collect personal data from you at the application stage, during the training course, and
when our contracting agencies are making a conditional and / or final employment offer. The contracting agencies will perform
b. Previous experience and employment entitlements, education, qualifications, a resume and answers to
questions relevant to the position you have applied for;
c. Information provided when completing tests or profile questionnaires and/or attending an interview;
d. Proof of your identity and qualifications, criminal records if relevant, referees, health information if relevant;
a. Third party recruitment agencies we contracted to assist us with the vetting of applicants.
b. Third party employee background screening companies who may check your credit history, employment
history, driving records and criminal records, if relevant to the position.
c. Any regulatory body or other organisation which investigates and determines complaints about employment
recruitment or which regulates employment or equality legislation, if a complaint is made about this process.
We will also share personal data with our legal advisors in such cases.
We require all third parties processing personal data on our behalf to have appropriate technical and operational security
measures in place to protect your personal data, in line with Irish and EU law on data protection standards. We further require
that they do not share your personal information with any third parties without our explicit consent and without guaranteeing
adequate security standards and that they will hold it securely and retain it for the period we instruct.
If you successfully complete this training course, the personal data you provide during the training process will be securely
retained by our contracting agency that you will be employed by as part of your employee file in line with their Data Protection
and retention policies. This includes your criminal records, fitness to work, records of any security checks and references.
If you are unsuccessful at any stage of this training process up until the completion of initial training, the information you have
provided will be securely retained for 12 months from the end date of the training course. Where you have completed initial
in full and have been issued with a CCA, it is a legal requirement that Ryanair retain all records until 3 years after you have left
the company. We retain your information in case any queries or issues arise in relation to this training process, and we need
the information to respond to such issues or queries,
and/or if a suitable position were to arise with the Company within that time period which we may invite you to apply for.
We have appointed a DPO to oversee compliance with this policy. In addition, you always have the right to make a complaint at
any time to the Irish Data Protection Commissioner, the Irish supervisory authority for data protection issues which is the lead
data protection supervisory authority for Ryanair as an Irish data controller.
• Your rights
• Request information about whether we hold personal information about you, and, if so, what that
information is and why we are holding/using it.
• Request access to your personal information (commonly known as a "data subject access request"). This
enables you to receive a copy of the personal information we hold about you and to check that we are lawfully
processing it.
• Request correction of the personal information that we hold about you. This enables you to have any
incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal
information where there is no good reason for us continuing to process it. You also have the right to ask us to
delete or remove your personal information where you have exercised your right to object to processing (see
below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a
third party) and there is something about your particular situation which makes you want to object to processing
on this ground. You also have the right to object where we are processing your personal information for direct
marketing purposes.
• Object to automated decision-making including profiling, that is not to be subject of any automated decision-
making by us using your personal information or profiling of you.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the
processing of personal information about you, for example if you want us to establish its accuracy or the reason
for processing it.
• Request transfer of your personal information in an electronic and structured form to you or to another party
(commonly known as a right to “data portability”). This enables you to take your data from us in an electronically
useable format and to be able to transfer your data to another party in an electronically useable format.
• Withdraw consent. In the limited circumstances where you may have provided your consent to the collection,
processing and transfer of your personal information for a specific purpose, you have the right to withdraw your
consent for that specific processing at any time. Once we have received notification that you have withdrawn your
consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless
we have another legitimate basis for doing so in law.
If you want to exercise any of these rights, then please submit your request through Ryanair’s dedicated web-form which is
available here [https://app-de.onetrust.com/app/#/webform/22fc437a-98d6-40a3-adef- 5ed53e74d0ce] or contact our DPO by
post at Ryanair’s Data Protection Officer, Ryanair Dublin Office, Airside Business Park, Swords, County Dublin.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may
charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with
the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the
information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal
information is not disclosed to any person who has no right to receive it.
Any reports generated from such analysis or examinations will remain the property of the Airline. All staff (particularly Flight
Crew, Cabin Crew and Engineers) are responsible for the safety of our passengers and have a duty to be alert and aware at all
times. The use of illegal substances diminishes one’s capacity to work safely and will not be tolerated. Ryanair’s drug policy is
simple – anyone who takes drugs, whether during duty hours or not, is jeopardising the safety of our passengers, crew and
aircraft and will face immediate dismissal. The possession, sale, transport on aircraft, use or being under the influence of illegal
drugs is gross misconduct and will lead to immediate dismissal without notice or compensation.
23. Uniform
Ryanair places great importance on customer service and you will be expected to maintain a high standard of appearance at all
times. Where uniform or protective clothing is provided it must be worn and you are expected to take care of it. Other common
sense rules are simple - as long as you're in uniform, whether you are on duty or not, you must never drink alcohol or consume
psychoactive substances and you must not bring the airline into disrepute. For reasons of security, all uniforms must be returned
to your manager should you elect to leave the airline.
24. Examples of gross misconduct include but are not limited to:
• Consumption of alcohol on or within 8 hours of commencement of duty or consumption of any other psychoactive
substances for Flight/Engineering/Ground Operations staff.
• Violation of a criminal law
• Acts or threats of physical violence.
• Wilful refusal to obey reasonable instructions.
• Theft from another trainee, from the company.
• Malicious damage to company property.
• Any falsification of the relevant documentation.
• Abusive behaviour or blatant disregard for other trainee / instructor or office staff.
• Careless or negligent action that could endanger one's own safety or the safety of others.
• Any disclosure of confidential information relating to Company business.
• Insubordinate behaviour
• Malicious damage to or misuse of company property.
• Breach of trust (includes making false or deliberately misleading statements).
• Behaviour that brings the Company’s reputation into disrepute.
25. Summary
You must clearly understand that your position on the Training Course does not constitute an offer of employment. Positions
with our contracting agencies will only be offered to those who have successfully completed all aspects of the assessments and
training process.
In order to do this, you must achieve the required pass rate in all examinations throughout the Training Course and you must
also pass the Medical Examination required by the aviation authorities. Your overall attitude will also be assessed throughout the
course. The Medical Examination should be undertaken by an aviation practitioner prior to the course and Trainees who are found
to have illnesses such as epilepsy (but not limited to) which may affect the safety of the passengers, will not meet the medical
requirements for the position and therefore an offer of employment will not be made.
I, the undersigned, understand and agree to accept the terms of this Cabin Crew Operator Training Agreement. I understand
that my position on the Training Course does not constitute an offer of employment and in order to secure a contract of
employment I will need to pass all aspects of my training, including Oral, Practical, Written Examinations, a Medical Examination
and Reference/ Identity Check.
Finally, congratulations again on being offered a place on the Training Course. Best of luck on the course and we hope everything
works out well for you. If you have any queries about this contract, please do not hesitate to contact: