PROJECT REPORT

On
Training and Development system
Submitted to

I.K.GUJRAL PUNJAB TECHNICAL UNIVERSITY

KAPURTHALA
In partial fulfillment of the requirement for the
award of degree of
Master of Business Administration (MBA)
Submitted by Supervisor
Dipanshu Miss.Priyanka
2215114 ( Assistant Prof.)

DEPARTMENT OF MANAGEMENT
ST. SOLDIER MANAGEMENT & TECHNICAL INSTITUTE
JALANDHAR
Session (2022-2024)

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CERTIFICATE

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 STUDENT DECLARATION

I “Dipanshu”, hereby declare that I have undergone my summer training at

“ Kotak Mahindra Bank Ltd, Jalandhar” from June 22, 2023 to August 04, 2023.
I have completed a research project tilted “Saving Account” under the guidance
of Mr. Lakshdeep Singh.

Further I hereby confirm that the work presented herein is genuine and original
and has not been published elsewhere.

Dipanshu

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 FACULITY DECLARATION

I hereby declare that the student Dipanshu of MBA has undergone her summer
training under my periodic guidance on the project titled “ Saving Account”.

Further I hereby declare that the student was periodically in touch with me
during her training period and the work done by student is genuine & original.

Dipanshu

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 ACKNOWLEDGEMENT

Preparing a project of this nature is an arduous task and I was fortunate enough to get support
from a large number of people to whom I shall always remain grateful. I would like to express
my gratitude to Kotak Mahindra Bank Ltd. (Jalandhar) for allowing me to undertake this
project.

I am furthermore very thankful to the Finance Department of Kotak Mahindra Bank Ltd.
(Jalandhar) for their everlasting support and guidance on the ground of which I have acquired
a new field of knowledge.

I am also desirous of mentioning my profound indebtedness to Miss Priyanka Assistant

Professor, faculty member, ST. Soldier Management & Technical Institute, for the
valuable advice, Guidance, Precious time and support she offered.

I also acknowledge with a deep sense of reverence, my gratitude towards my parents and
members of my family, who have always supported me morally as well as economically.
At last but not least, gratitude goes to all of my friends who directly or indirectly helped
me to complete this project report.

(Dipanshu)

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 TABLE OF CONTENTS

Certificate from the Kotak Mahindra Bank Ltd. II

Student Declaration III
Faculty Declaration IV
Acknowledgment V
CHAPTER NO. CHAPTER TITLE PAGE NO.

1 Introduction to the Bank 8-15

2 Business Profile 16-21
3 Kotak Mahindra Bank Product 22-27
Range
4 Growth Of Kotak Mahindra Bank 28-32
5 Kotak Mahindra Saving Account 33-36

6 Features And Benefits Saving 37-47

Account
7 Saving Account 48-62
8 Conclusion, Suggestions & 63-65
Recommendations of the study
References and Bibliography 66
Appendix 67-71
(Questionnaries, Glossary of Terms, Abbreviations,
Documents, Performa, Financial statement, etc)

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 LIST OF TABLES

TABLE NO. TABLE TITLE PAGE NO.

1 Kotak Bank Strong Growth 55

2 Unaudited Financial Result 56

3 Deposit Of Kotak Mahindra 57
Bank
4 Advances Of The Bank 58

LIST OF FIGURES

FIGURE NO. FIGURE TITLE PAGE NO.

1 Product Range 23
2 Mean Features 36
3 Wide Range Of ATM 45
4 Saving Account 48

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CHAPTER-1

INTRODUCTION
ORIGIN OF THE BANK

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The Housing Development Finance Corporation Limited (KOTAK

MAHINDRA) was amongst the first to receive approval from the

Reserve Bank of India (RBI) to set up a bank in the private sector,as part
of RBI’s liberalization of the Indian Banking Industry. Kotak Mahindra
Bank was incorporated in November 1985 and commenced operation as
a Commercial Bank in February 2003. Currently, KOTAK
MAHINDRA BANK has a nation spread over 110 cities across the
countryand operates in three segments.
Wholesale banking, retail banking and treasury services.

KOTAK MAHINDRA BANK LIMITED is a private sector bank in

India engaged in retail banking, wholesale banking and treasury

operations. The retail banking division provides loans againstsecurities,

auto loans, personal loans, two-wheeler loans and business banking loans

to small businesses, bill payment services,credit cards, debit cards, third-

party distribution, investment advisory services, card and automated

teller machine (ATM) acquiring transactions and depositary services.

Through its wholesale banking operations, the Bank provides loans,

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deposit products, documentary credits, guarantees, bullion trading and

foreign exchange and derivative products. It also provides cash

management services, clearing and settlement services for stock

exchanges, tax and other collections for the government, custody services

for mutual funds and correspondent banking services. Thetreasury group

manages its balance sheet and provides foreign exchange and derivative

products for its clients.

KOTAK MAHINDRA BANK Limited. The Group's

principal activities are theprovision of banking and other

financial services. The Group's Wholesale banking operations

includes a wide array of commercial, transactional and

electronic banking products through innovative product

development and a well-integrated approach to relationship

management to corporate and institutional clients. The Treasury

services of the Group consist of foreign exchange & derivatives,

money markets

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& debt securities and equities investments & advisory. The Retail

banking services includes ATMs, phone banking and net banking;

and capital markets infrastructure which provides transactional

banking and payment services for capital market related payments

such as dividends, interests, etc. and strategic investments.

The Challenge:
Efficiently Deploy Critical Applications to Branch offices.
The sheer size and complexity of KOTAK MAHINDRA Bank’s
operation made itdifficult to deploy new business-critical banking
applications to hundreds of branches swiftly and efficiently.
Operating in an industry where speed, efficiency and customer
responsiveness arekey performance metrics, delays in application
deployment mean a loss of productivity, and spiraling
maintenance and support costs.

“However, our existing IT challenges at KOTAK

MAHINDRA BANK alsoentailed bringing a standardized
system across the enterprise that

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would enable us to achieve a broader spectrum of operational and
strategic benefits”.

Promoter
KMBL is India's premier housing finance company and enjoys
an impeccable track record in India as well as in international
markets. Since its inception in 1985, the Corporation has
maintained a consistent and healthy growth in its operations to
remain a market leader in mortgages. Its outstanding loan portfolio
covers well over a million dwelling units. KMBL has developed
significant expertise in retail mortgage loans to different market
segments and also has a large corporate client base for its housing
related credit facilities. With its experience in the financial
markets, a strong market reputation, large shareholder base and
unique consumer franchise, KMBL was ideally positioned to
promote a bank in the Indian environment.

Business Focus

KOTAK MAHINDRA Bank's mission is to be a World-Class

Indian Bank. The Bank's aim is to build sound customer franchises

across distinct businesses so as to be the preferred provider of

banking services in the segments that the bank operates in and to

achieve healthy growth in profitability, consistent with the bank's

risk appetite. The bank is committed to maintain the highest level

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of ethical standards, professional integrity and regulatory

compliance.

KOTAK MAHINDRA BANK's business philosophy is based on four core values:

Operational Excellence, Customer Focus, Product Leadership and

People. SCHEME OF AMALGAMATION

In a milestone transaction in the Indian banking industry,

ING VYSYA BANK LIMITED (another new private sector bank

promoted byBennett, Coleman & Co./Times Group) was merged

with KOTAK MAHINDRA BANK Ltd., effectiveJanuary 7,

2015. As per the scheme of amalgamation approved by the

shareholders of both banks and the Reserve Bank of India,

shareholders of Ing Vysya Bank Ltd received 1 share of KOTAK

MAHINDRA BANK for every 5.75 shares of Ing Vysya Bank Ltd.

The amalgamation added significant value to KOTAK

MAHINDRA BANK in terms of increased branch network,

expanded geographic reach, enhanced customer base, skilled

manpower and the opportunity to cross-sell and leverage

alternate delivery channels.

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Distribution Network

Kotak Mahindra Bank is headquartered in Mumbai. The

Bank at presenthas an enviable network of over 2004 branches

spread over 29 states across the country. All branches are

linked on an onlinereal-time basis.

Customers in 90 locations are also serviced through

PhoneBanking. The Bank's expansion plans take into account the

need to have a presence in all major industrial and commercial

centres where its corporate customers are located as well as the

need to build a strong retail customer base for both deposits and

loan products. Being a clearing/settlement bank to various leading

stock exchanges, the Bank has branches in the centres where the

NSE/BSE have a strong and active member

base.The Bank also has a network of over 2963 networked ATMs
across these cities. Moreover, Kotak Mahindra Bank's ATM network
can be accessed by all domestic and international Visa/MasterCard,
Visa Electron/Maestro,

Plus/Cirrus and American Express Credit/Charge cardholders.

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 The Bank's Board of Directors is composed of eminent individuals with a
wealth of experience in public policy, administration, industry and
commercial banking. Senior executives representing KMBL are also on
the Board.

Senior banking professionals with substantial experience in India

and

Technology

Kotak Mahindra Bank operates in a highly automated

environment in terms of information technology and

communication systems. Allthe bank's branches have connectivity

which enables the bank to offer speedy funds transfer facilities to

its customers. Multi-branch access is also provided to retail

customers through the branch network and Automated Teller

Machines (ATMs).
The Bank has made substantial efforts and investments in

acquiring the best technology available internationally to build the

infrastructure for a world-class bank. In terms of software, the

Corporate Banking business is supported by Flexcube, while the

Retail Banking business by Finware, both from i-flex Solutions

Ltd. The systems are open, scaleable and webenabled.

The Bank has prioritized its engagement in technology and the

internet as

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 CHAPTER 2

BUSINESS PROFILE

AND RATING

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 Business Profile

Kotak Mahindra Bank caters to a wide range of banking services

Covering both commercial and investment banking on the

Whole side and transitional /branch banking on the retail side.

The bank has three key business areas.

A) Wholesale Banking Services

The Bank's target market is primarily large, blue-chip

manufacturing companies in the Indian corporate sector and to a

lesser extent, emerging mid-sized corporate. For these corporate,

the Bank provides a wide range of commercial and transactional

banking services, including working capital finance, trade

services, transactional services, cash management, etc. The bank

Is also a leading provider of structured solutions which combine

Cash management services with vendor and distributor finance

For facilitating superior supply chain management for its

Corporate customers. Based on its superior product deliver /

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Service levels and strong customer orientation, Bank has

made significant

corporate including multinationals, companies from the domestic

business houses and prime Public Sector companies. It is

recognized as a leading provider of cash management and

transactional banking solutions to corporate customers, mutual

funds,

stock exchange members and banks.

B) Retail Banking Services

The objective of the Retail Bank is to provide its target market

customers a full range of financial products and banking services,

giving the customer a one-stop window for all his/her banking

requirements. The products are backed by world-class service and

delivered to the customers through the growing branch network, as

well as through alternative delivery channels like ATMs,

PhoneBanking, NetBanking and MobileBanking. The Kotak

Mahindra Bank preferred program for high net worth individuals ,

the Kotak Mahindra Bank Plus and the Investment

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Advisory Services programs have been designed keeping in mind

needs of customers who seek distinct financial solutions,

information and advice on various investment avenues. The Bank

also has a wide array of retail loan products including Auto

Loans, Loans against marketable securities, Personal Loans and

Loans for Two-wheelers. It is also a leading provider of

Depository Services to retail customers, offering customers the

facility to hold their investments in electronic form.

Kotak Mahindra Bank was the first bank in India to launch an

InternationalDebit

Card in association with VISA (VISA Electron) and issues the

Mastercard Maestro debit card as well. The debit card allows the

user to directly debit his account at the point of purchase at a

merchant establishment, in India and overseas. The Bank launched

its credit card in association with VISA in November 2001. The

Bank is also one of the leading players in the "merchant acquiring"

business with over 25,000 Point-of-Sale (POS) terminals for debit

/ credit cards acceptance at merchant establishments.

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The Bank is well positioned as a leader in various net-based B2C

opportunities including a wide range of internet banking services

for Fixed Deposits, Loans, Bill Payments, etc.

a) Treasury Operations

Within this business, the bank has three main product areas -
Foreign

Exchange and Derivatives, Local Currency Money Market & Debt

Securities, and Equities. With the liberalisation of the financial

markets in India, corporates need more sophisticated risk

management information, advice and product structures. These

and fine pricing on various treasury products are provided through

the bank's Treasury team. To comply with statutory reserve

requirements, the bank is required to hold 25% of its deposits in

government securities. The Treasury business is responsible for

managing the returns and market risk on this investment portfolio.

Rating

Kotak Mahindra Bank has its deposit programmes rated by two

ratingagencies - Credit Analysis & Research Limited (CARE) and

FitchRatings India Pvt.

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Ltd. The Bank's Fixed Deposit programme has been rated 'CARE

AAA (FD)' [Triple A] by CARE, which represents instruments

considered to be "of the best quality, carrying negligible

investment risk". CARE has also rated the Bank's Certificate of

Deposit (CD) programme "PR 1+" which represents "superior

capacity for repayment of short term promissory obligations".

Fitch Ratings India Pvt. Ltd. (100% subsidiary of Fitch Inc.) has

assigned the "tAAA (ind)" rating to the Bank's deposit programme,

with the outlook on the rating as "stable". This rating indicates

"highest credit quality" where "protection factors are very high".

Kotak Mahindra Bank also has its long-term unsecured,

subordinated (Tier- II) Bonds rated by CARE and Fitch Ratings

India Pvt. Ltd. CAREhas assigned the rating of "CARE AAA" for

the Tier-II Bonds while Fitch Ratings India Pvt. Ltd. has assigned

the rating "AAA

(ind)" with the outlook on the rating as "stable". In each case

referred to above, the ratings awarded were the highest assigned

by the rating agency for those instruments.

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 CHAPTER 3

Kotak Mahindra
Bank PRODUCT RANGE

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3.1 Product Range
Savings, Fixed Deposits, Current and Demat Accounts
Savings Account: Apart from the usual facilities, you get a free
ATM Card, Interbranch banking, NetBanking, BillPay,
PhoneBanking, Debit Card and MobileBanking, among others.
Kotak Mahindra Bank Preferred: A preferential Savings
Account where youare assigned a dedicated Relationship Manager,
who is your one- point contact. You also get privileges like fee
waivers, enhanced ATM withdrawal limit, priority locker
allotment, free Demat Account and lower interest rates on loans,
to name a few.

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Sweep-In Account: A fixed deposit linked to your Savings
Account. So, even if your Savings Account runs a bit short, you
can issue a cheque (or use your ATM Card). The money is
automatically swept in from your fixed deposit into your Savings
Account.

Super Saver Account: Gives you an overdraft facility up to 75%

ofyour Fixed Deposit. In an emergency, you can access your funds
while your Fixed Deposit continues to earn high interest.

Kotak Mahindra Bank Plus: Apart from Regular and Premium

Current accounts we also have Kotak Mahindra Bank Plus, a
Current Account and then some more. You can transfer up to Rs.
50 lakh per month at no extra charge, between the four metros.
You can also avail of cheque clearing between the four metros, get
cash delivery/pickup to Rs. 25,000/-, home delivery of demand
draft, at-par cheques, outstation cheque clearance facility, etc.

Demat Account: Conduct hassle-free transactions on your

shares.You can also access your Demat Account on the Internet.
Innovative services for your convenience...

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PhoneBanking: 24-hour automated banking services with 39
PhoneBanking numbers available

.
ATM 24-hour banking: Apart from routine transactions, you can
also pay your utility bills and transfer funds, at any of our ATMs
across the country all year round.

Inter-city/Inter-branch Banking: Access your account from any

ofour 438 branches in 200 cities.

NetBanking: Access your bank account from anywhere in the

world, at anytime, at your own convenience. You can also view
your Demat Account through NetBanking.

International Debit Card: An ATM card you can shop with all
overthe country and in over 140 countries with. You can spend in
any currency, and pay in Rupees.

MobileBanking: Access your account on your mobile phone

screen at no airtime cost. Use SMS technology to conduct your
Baking transactions from your cellphones.

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BillPay: Pay your telephone, electricity and mobile phone bills
through our ATMs, Internet, phone or mobile phone. No more
standing in long queues or writing cheques.

Personal Loans: Take a loan of up to Rs. 3 lakh for a wedding,

education, purchase of a computer or an exciting holiday.

New Car Loans and Used Car Loans: Finance up to 90% of the
cost of a car, new or used! And the loans come to you with easy
documentation and speedy processing at attractive interest rates.

Loans Against Shares: Get an overdraft up to Rs. 10 lakh at an

attractive interest rate against physical shares, up to 50% of the
market value of your shares. In case of Demat Shares, you can get
a Loans Against Shares of up to 65% of the market value of your
shares, till Rs. 20 lakh.

Two Wheeler & Consumer Loans: To help you buy the best
durables for your home.

Demat Account: Protect your shares from damage, loss and theft,
by maintaining your shares in electronic form. You can also access
your demat account on the internet.

Current Account: Get a personalised cheque book, monthly

account statements, inter-branch banking and much more.

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Mutual Funds: Apart from a wide choice of mutual funds to suit
your individual needs, you benefit from expert advice on choosing
the right funds based on in-depth market analysis.
International Credit Card: Get an option of Silver, Gold, or
Health Plus Credit card, accepted worldwide from a world-class
bank. If you have outstanding balance on your other credit card,
you can transfer that balance to this card at a lower interest rate.

NRI Services: A comprehensive range, backed by unmatched

features and world-class service, ensures NRIs all the banking
support they need.

Forex Facilities: Avail of foreign currency, travellers cheques,

foreign exchange demand drafts, to meet your travel need.

Insurance*: Kotak Mahindra Bank now brings you Life Insurance

and Pension
Solutions like Risk Cover Scheme, Savings Scheme, Children’s
Plan and Personal Plan from KMBL Standard Life Insurance Co.
Ltd.

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GROWTH
OF THE
BANK

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It is well-recognized fact that the quality of financial management
is a key ingredient in determining the success of an organization.
This is even more relevant in a service industry like banks. At
Kotak Mahindra Bank, they work for ultimate identity and success
of their bank will reside, as it always has, in the exceptional quality
of their people and their extraordinary effort.

The bank is only as strong as its infrastructure and its

processes. At KOTAK MAHINDRA BANK, right from inception,
they have invested in a robust technology platform, that’s is
seamlessly integrated with centralized and audited processes.

This has enabled them to expand rapidly and grow manifold

while maintaining acceptable service standards.

The bank’s well-documented procedures, high levels of

automation, intensive training of personnel and ongoing audit
review had enabled then to improve the reliability of their
operational processes. ISO 9002 certifications of their cash
management, retail centralized processing and custody and
depository operations are indicative of their achievements in this
regard.

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3.3 FUNCTIONAL DEPARTMENTS OF BANK
The regulatory environment for the Indian banking sector
was characterized by greater liberalization in foreign ownership
and related areas, tightening of certain exposure norms and
infrastructure improvements in the market.

Some of the developments are:

 Ceiling of 5% of the total advances imposed on the capital

markets exposure (fund based and non-fund based) for all
commercial banks.

 Better systems for trading in government securities and

settlement in the foreign exchange and government
securities markets operationalised through the cleaning
corporation of India ltd. (CCIL) and the electronic
negotiated dealing system (NDS).

In the growing competition faced by all the banks from various

money market and its effects bank deposits and advances, it has
become necessary to design, develop new instruments which
would attack the customers by satisfying the identical needs.

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The product should be evolved after studying customer’s needs
and probable due to the same. To give as idea two such products
or instruments are described in the following paragraph.

In the context of products of banks in recent days bank marketing

it is essential to take a look at the following products, which attract
the middle class customers and also are profitable to the bank.
 Customers loan

 Credit card

Kotak Mahindra Bank offers customers the convenience of

banking ina manner of their choice. Customers can bank via their
telephone,through ATMS, on the Internet or even through their
mobile phones.

The bank has several respective departments to measure its

performance to decide fulfillment of expectation, deposits that are
sources of funds, and break even analysis can be used in bank
marketing for deciding pricing of a new product all these are in
practice for taking the bank into profitable wings.

As a part of bank marketing it has been introduce two main

distribution channels:

 Branch network

 Specialized branches

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3.4 ORGANIZATION STRUCTURE AND CHART

GROUP HEADS FOR RESPECTIVE DIVISIONS

REGIONAL BUSINESS MANAGER

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
SAVING
ACCOUNT

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SAVING ACCOUNT DETAILS
Regular Savings Account

Highlight0s

Bank Kotak Mahindra Bank

Category Regular

Minimum A minimum deposit of Rs. 5,000/- is required

AQB to open an account and thereafter an Average
(Average Quarterly Amount of the same amount has to
Quarterly be maintained.
Balance) Rs. 5000 (Urban), Rs. 2500 (Semi-urban) NIL
with a Fixed deposit of Rs. 50,000

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 Interest Rate 3.5%

ATM cum Debit Card

Card Offered ATM Card Free
ATM Card - Replacement charges Rs. 100
(plus taxes)

Main Features

• Wide network of branches and over thousand ATMs to

meet all your banking needs no matter where you are
located.

• Bank conveniently with facilities like NetBanking and

MobileBanking- check your account balance, pay utility bills
or stop cheque payment, through SMS.

• Never overspend- Shop using your International Debit

Card that reflects the actual balance in your savings
account.

• Take advantage of BillPay, an instant solution to all your

frequent utility bill payments. Instruct for payment over the
phone or through the Internet.

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• Avail of facilities like Safe Deposit Locker, Sweep-In
andSuper Saver facility on your account.

• 3 Free transactions on SBI/Andhra Bank ATMs per month.

• Free Payable-at-Par chequebook, without any usage

charges upto a limit of Rs.50,000/- per month.

• Free InstaAlerts for all account holders for lifetime of the

account.

• Free Passbook facility available at home branch for

account holders (individuals).

• Free Email Statement facility.

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FEATURES
AND
BENEFITS
OF SAVING
ACCOUNT

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1. NET BANKING.:- Kotak Mahindra Bank Net
Banking SecureAccess
Kotak Mahindra Bank has implemented a new security
solution for itscustomers - Secure Access

As the customers security is our top priority of Kotak Mahindra

Bank, KMBL Chas initiated the Secure Access solution to protect
the customers from fraudsters and hackers – the Bank is looking to
find a way toaccess your account.

Currently following transactions are covered under Secure Access

1.Transfer from one Kotak Mahindra Bank account to other Kotak
Mahindra Bank account holders (under distinct customer ID)

Kotak Mahindra Bank’s NetBanking login is now a two step process

(a)Screen 1 is where you key-in your customer id

(b)Screen 2 is for your password

This is done as a security measure. On putting in your customer id,

our backend will verify if you are registered for Third Party
Transfers.
If you are not Third Party Transfer registered, the next screen will
have a box to key-in your password.
If, however, you are registered for Third Party Transfers you will
shown an image and text that have been personalised by you
during registration for Secure Access.

Kotak Mahindra Bank Terms and Conditions

1. Secure Access service (“said service”) is available for all

the customers who are registered for Net Banking under
the Third Party Transfer Services (TPT Services) only.

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2. The following is the list of transactions that are being
covered by the TPT Services
(1) Transfer of funds to any other Kotak Mahindra Bank
account
(2) Transfer of funds to any other Bank (under NEFT/
RTGS)
(3) Transfer of funds using the Visa Money Transfer
Module
(4) Third Party Demand Draft

3. The Bank reserves the right to add / withdraw any of the

above transactions under the TPT Module. The same shall
be duly intimated to the customers through the website/
email / any other means of communication.

5. 5.The registration for the said Service is possible only

through NetBanking and there are no other avenues
for registration of the same. The customer can only
register for this service by logging on to NetBanking
with his Cust ID and NetBanking Password.

6. The details entered at the time of registration are

known only to the customer and no one else is privy
to that data. Customer should not share this with
anyone nor write it down. The customer should also
not reply to any E Mails / Telephone Calls or Mobile
Messages asking them to divulge their account
details.The Bank shall not be liable for any such
information

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 provided by the customer and the consequences
thereof.

7. There could be instances beyond the control of the

Bank and the on line registration process may not
getcompleted. In such cases, the customer has to
restartthe online registration process and complete
the same. The Bank shall not be liable for any
claims, damages arising out of the incomplete
onlineregistration. The customer will not be able to
do any TPT transactions unless and until they are
registered for Secure Access.

8. It is the customer’s responsibility to ensure that the

data that they enter at the time of registration is
kept confidential. The Bank does not take any
liabilityarising out of disclosure of this information
at the customer end.

9. This facility is currently free of cost. The Bank may at

its discretion decide to charge for this service at a
later date, and the said charges shall be
communicated to the customers through
appropriate mediums.

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 10. .In case of wrong validation the Bank reserves the
right to disable the Third Party Transfer facilities. In
such case, the customer will have to once again
apply for TPT facilities by filling up a form and
submitting thesame at a branch.

11. There are four parts to registration for Secure

Access Service which are mandatory
1. Selection of a Picture 2. Selection of a Message
3. Entering Answers to the questions asked 4. Giving the
contact numbers (Mobile number mandatory)

12. The registered telephone numbers with the Bank

will not be replaced with any new numbers of the
customers during the registration for Secure
Access. Incase of change of the said registered
numbers, the customer shall submit an application
to any of Kotak Mahindra Bank Branch for change of
registered number or E Mailaddress.

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Your phone is now your bank!

When you dial in to PhoneBanking, a voice prompt will guide you

through the various transactions. You may also talk to a Phone
Banker, who will provide you with the required assistance

It is our endeavour to simplify the world of banking for you.

Keeping this in mind we offer you Kotak Mahindra Bank
MobileBanking services which offers you a wide range of
financial transactions through your mobile phone. You can now
transfer funds, shop onyour mobile with select merchants from
wherever you are with ngpay.

ngpay offers a range of services from it's network of partners. In a

simple, consolidated menu, you can discover and choose
merchants or service providers with whom you want to transact

Banking with Kotak Mahindra Bank: Full suite of

MobileBanking and Payment Services including Fund
Transfer facility. You can transfer funds to any Kotak Mahindra
Bank Account / any Bank Accountin India or any Visa Card
(Debit or Credit) within India using ngpay.

Entertainment at Fame Cinemas, INOX Cinemas: Search for

shows, select / view seats and pay for tickets

Travel through IRCTC, Deccan, Make-My-Trip, Yatra, redBus:

Search for options, price trips and book tickets.

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Telecom Services with BPL Mobile: Manage your accounts,
topup the prepaid balance and pay your monthly postpaid bills

Shopping from Ferns N Petals, Archies, FutureBazaar: Search,

buy and ship products to anyone, anywhere in India

Avail of the following services via PhoneBanking

Check your account balance - Get up-to-the-second details of

your Savings or Current Accounts and your Fixed Deposits. You
can also get the details of the last 5 transactions on your account,
or have a mini statement of last 9 transactions faxed across to you

Enquire on the cheque status - You can use PhoneBanking to

check on the status of cheques issued or deposited from anywhere
in India.

Order a Cheque Book / Account Statement - Just call

PhoneBanking and get your Cheque Book or latest Account
Statement delivered at your doorstep.

Stop Payment - Stop payment of a single cheque or a series of

cheques, 24 hours a day.

Loan Related queries - Get details of the outstanding loan

amount, enquire about your loan account, request for an interest
certificate and repayment schedule, etc. Just call PhoneBanking in
your city and dial 4 to speak to our PhoneBanker

Open a Fixed deposit or Enquire on your Fixed deposits /

TDS*# - Talk to our PhoneBanker to easily open a Fixed Deposit

Page | 43
over the phone, by simply authorising a transfer of funds from your
Savings Account.

Transfer Funds between accounts*# - You can also transfer

money from one of your accounts to another. Both accounts must
be linked to your Customer ID. You can transfer amounts upto Rs
1 Lac in a single day.

Pay your bills - Pay your cellular, telephone, electricity and Kotak
Mahindra Bank Credit Card bills through PhoneBanking using
BillPay, a comprehensive bill payments solution

Report loss of your ATM / Debit Card / ForexPlus Card - If your

ATM / Debit / ForexPlus Card is lost, call any PhoneBanking
number to deactivate your card(s).

Learn about all our other products - Get details on Kotak

Mahindra Bankproducts & services by talking to our Phone Banker.

Enquire about latest Interest / Exchange rates - Get latest

Interest rates on Deposits and Foreign Exchange rates by talking
to our Phone Banker

Request a Demand Draft / Manager's Cheque #** - Call

PhoneBanking and get a Demand Draft / Manager's Cheque
delivered to your doorstep

Demat Related Queries$ - Get the Account holding details, Transaction

details, ISIN Number of a scrip, Status of Depository Slips, details of Client
Master list (Dividend account, Charges Debitaccount, PAN etc.) &
others.Call PhoneBanking in your city & dial 5 to speak to our
PhoneBanker

Page | 44
3.WIDE RANGE OF ATM

Page | 45
With wide spread network of 3382 ATMs across India, enjoy the
following benefits at your convenience.

24-hour access to Cash - Withdraw up to Rs.10, 000/- per day on

your ATM Card and up to Rs. 15,000 on your Debit Card.

Personalised Cash Withdrawals – Save time on your cash

withdrawal transactions by pre-setting your preferred language /
account / amount.
View Account Balances & Mini-statements - Get details of the
last 9 transactions on your account with the mini-statement, along
with your account balance

Change ATM PIN - Change your ATM PIN at any given point in
time

Order a Cheque Book / Account Statement.

Page | 46
Kotak Mahindra Bank Credit Card Payment - Make payment of
your Kotak Mahindra Bank Credit Card dues using the ATM. The
primary account of your Debit / ATM card will be debited

Deposit Cash or Cheques - Deposit Cash or Cheques into your

account without visiting the Branch. Available at Non-Branch
Kotak Mahindra Bank ATMs.

Transfer Funds between accounts – Transfer money between

your accounts. Both accounts must be linked to your ATM / Debit
Card. Maximum of 16 A/cs (Savings / Current) can be linked to a
card.

Refill your Prepaid Mobile – Refill your prepaid mobile using

Prepaid Mobile Refill service instantly. To know more about
Prepaid Mobile Refill

Pay your Utility Bills - Pay your mobile, telephone and electricity
bills through the ATM using BillPay, a comprehensive bill
payments solution. To know more about Bill Pay

Cheque Status Enquiry - Get information about status of the

cheque issued from your account.

NetBanking Password Request – Request for your NetBanking

Password (IPIN) and the same will be dispatched to your recorded
mailing address.
There are no charges levied for use of other Bank cards on Kotak
Mahindra Bank ATMs for cash withdrawals and balance inquires
Your Mobile is now your bank! Now access your bank account and
conduct a host of enquiry based non financial transactions through
your mobile, with our unique InstaQuery service

Page | 47
 SAVING
ACCOUNT

Page | 48
Welcome to a world of convenience. Presenting SavingsMax
account, loaded with maximum benefits to make your banking
experience a pleasure. By maintaining an average quarterly
balance of just Rs. 25,000/- you get a host of premium services
from Kotak Mahindra Bank absolutely free*.

Features & Benefits

Free unlimited transactions: Cash withdrawal and balance enquiry,

at all Kotak Mahindra Bank ATMs & on any other Bank's ATM
using your Kotak Mahindra Bank Debit Card.

Free Gold Debit Card for primary account holder for lifetime of the
account. Gold Debit Card for other account holders at Rs 250/-
p.a.

Free Woman's Advantage/International Debit Card for all account

holders for lifetime of the account.

Free Payable-at-Par (PAP) chequebook, without any usage

charges upto a limit of Rs. 2 lac per month. Above Rs. 2 lac,
charge of Rs.3.50/- per Rs. 1,000/- on the full amount.

Free Demand Drafts on Kotak Mahindra Bank locations, upto a

limit of Rs.1 lac per day.

Self/Third Party Cash Deposit/Withdrawal at non-home branches,

upto Rs 50,000/- per day free. Above Rs 50,000 a charge of Rs
2.90 per thousand on the full amount would be applicable.

Page | 49
Optional “MoneyMaximizer” (sweep- out) facility for conversion of
your surplus money into high earning fixed deposits, at the
threshold of Rs.1,25,000/- . In the event of the balance in
SavingsMax account exceeding / reaching Rs.1,25,000/-, the
amount in excess of Rs.1,00,000/- will be swept out in to a Fixed
Deposit with a minimum value of Rs.25,000/- for a 1year 1day
period *

Free BillPay & InstaAlerts for all account holders for lifetime of the
account.

Free Monthly Statement of Account.

50% off on the Locker rental for the 1st year only.

Folio maintenance charges on Demat account free for first year

Free NetBanking, PhoneBanking & MobileBanking

Free Email Statement facility

Free Passbook facility available at home branch for account

holders (individuals).

Free Email Statement facility

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 Special Privileges

Insurance Benefits (applicable from 1st Aug 09)

 Enjoy an Accidental Hospitalization cover of Rs. 1 lac per

annum on your SavingsMax account.

 You can also claim daily cash allowance* at Rs.1,000/- per day
for a maximum of 15 days per year, for each day of
hospitalization due to an accident.

 It would be applicable after the completion of the 1st calendar

quarter, post the quarter of a/c opening.
Eg. If the SavingsMax a/c is opened in August 2009, the
insurance benefit will apply only from January 2010.

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 For the claim to be accepted & processed, the first holder of
the SavingsMax account should have fulfilled the below 2
conditions –

 Maintained an Average Quarterly Balance of Rs. 25,000/-

(irrespective of enjoying the benefit of a zero balance account
with a Fixed Deposit of minimum Rs. 1,00,000/-) in the
calendar quarter previous to the quarter of the date of
accident.

 Should have done at least 1 purchase - point of sale (POS)

transaction at a merchant establishment using the Debit Card
in the previous 3 months before the date of accident.

Free gold card

Kotak Mahindra Bank EasyShop Gold Debit Card not only

replaces your ATM / Regular Debit Card, it also opens a world of
privileges thatmatch your status and lifestyle.

Page | 52
Features & Benefits

Daily Limits: Rs. 50,000 at ATMs for Withdrawal and Rs.

50,000 at merchant establishments for shopping.

Cash Back*: For every Rs. 100 that you will

spend, you will receive Re. 1 as cash back.
This cash back is valid on all purchases made
through the card, at all times of the year!!!

0 % petrol surcharge at Petrol pumps*: As

a Gold Card holder, any petrol surcharge
levied on your Card at any petrol pump in India
will be reversed in the subsequent month.

Zero Liability on fraudulent Point of sale

usage on lost or stolen cards*: If it's not your
purchase you don't have to pay for it!!
Your Debit Card is safer than ever! In case
you lose your Debit Card, call us on our
phonebanking numbers or visit the nearest
kotak Mahindra Bank branch.

nsurance cover*: The following are included

in the insurance covers:

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  Death Cover by Air / Road - Sum
assured Rs. 5,00,000






 Fire & Burglary for the items purchased

under Debit Card (upto 6 months) - Sum
assured Rs. 50,000

 Loss of checked baggage - Sum assured

Rs. 20,000

 With effect 1st March 09, for Claims

under Personal Accident Insurance / Fire
& Burglary Insurance/ Loss of checked
baggage Insurance to be accepted &
processed, the cardholder should have
carried out at least 1 purchase
transaction using the Debit Card, within 6
months prior to the event date.

Page | 54
ELIGIBILITY:

Page | 55
Page | 56
Interpretation:

This shows that the profitability of the bank is in a very sound position we
can conclude that the bank have sufficient earnings to meet its expenses
and to pay dividend to its shareholders.

TABLE SHOWING DEPOSIT OF Kotak Mahindra BANK

DEPOSITS
YEAR (Rs. in Lakhs)
2002-2003 8,427,20

GRAPH 2003-2004 11,658,11 SHOWING

DEPOSIT
OF THE 2004-2005 17,653,81 BANK

2005-2006 22,376,07

Page | 57
TABLE SHOWING ADVANCES OF THE BANK

ADVANCES
YEAR (Rs. in Lacks)
2002-2003 3,462

2003-2004 4,637

2004-2005 6,814

2005-2006 11,755

Analysis:

Advances represent the amount led by the bank to its customers. They
constitute the most important item on the asset side of the balance sheet of
a bank. Advances may be in the form of loans, overdrafts, and cash credit.
The following figures show the advances of the bank. In the year 2005-
2006 Advances grew by 73% from Rs68, 14 Crores to Rs11, 755 Crores.
The advances have been increased over the years and this shows that the
bank is in a sound position.

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 GRAPH SHOWING ADVANCES

In the above table it shows the figure of net profit. There has been a
continuous increase in the net profit of the four consecutive years. This
shows that the profitability of the bank is in a very sound position we can
conclude that the bank have sufficient earnings to meet its expenses and to
pay dividend to its shareholders.

5.1 FINDINGS

The study entitle “A Study of Saving Account Analysis” has been

undertaken with the objective to analyze and interpret the bank’s financial
performance through its Saving Account holders. The analysis of the bank
was undertaken with the help of benefits associated with the saving
account, which are important tools to attract the customers.

In general, the bank has achieved tremendous progress over the

recent years. The bank has a healthy financial performance. The bank has
been able to achieve heavy growth across multiple parameters, including
customer’s acquisition, geographical spread, business volumes and
revenues.

 The bank has a good progress of maintaining current assets in order

to meet its short-term obligations.

 The maintenance of liquidity ratio is fluctuating every year because

Page | 59
 low investment in temporary & marketable securities.

 Cash position of the bank is good

 The proprietary ratio of the bank is fluctuating higher rate. So, the
bank growth is good.

 The solvency ratio of the bank remain almost the same in the four
consecutive years.

increasing day by day.

 Return on equity has been fluctuating so, the bank as to maintain a

portion of net profit for the shareholders

 The bank is in good position in maintaining the total assets.

 The earning per share is in a very good position. There has been a
continuous increase for the four consecutive years

 Interest on loans are well and good and bank has more loans with
less rate of interest.

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  There as been continuous increase in net profit for four years. This
shows that the profitability of the bank is in very sound position.

 Deposits have been increasing day by day the bank has sufficient
deposits

Balance growth during 2004-05 was also strong. Total deposit

increased by 27% from Rs17654 crores to Rs22376 crores. This shows a
heavy financial performance during the year 2004-05 and a positive
outlook for the future. The overall performance of the bank during the past
4 years remains in a sound position with an increasing net profit Rs388,
Rs297, Rs210 and Rs120 crores for the financial year 2006,2005,2004 and
2003 respectively. As the net profit has been increased, this shows that the
profitability of the bank is in a very good position.

After having solved the ratios and analyzing the financial data, we
can conclude that the bank has gradually excelled over the years.

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 Thus, ratio analysis has been a very useful technique, which has
highlighted the performance of Kotak Mahindra Bank Limited in key-areas
and alsohas helped in the avocations of certain strategies to be followed by
Kotak Mahindra Bank Limited, which is indispensable to its future growth.

The liquidity of the bank is found to be unfavorable, and the bank has to
maintain more current assets in order to meet its short-term obligations.

1. The bank can increase its market share in India’s expanding banking
and financial services industry by following a disciplined growth
strategy and delivering high quality customer service.

2. Kotak Mahindra Banks needs to provide more ATMs and branches in

different localities.

3. The bank can service its customers through multiple channels that are
phoned Banking, Internet banking and mobile banking.

4. If the bank has to attract more customers and deal with more
transaction, the bank can provide advances and loans to the general
public for the following purposes:
 Loan to small scale industries and cottage industries.
 Loan to self-employed person or young entrepreneurs.
 Increase short-term deposits and long-term deposits by
providing higher rate of interest.
 Increase the availability of car loans.
 The bank can also provide two wheelers and education loan
which can boost in come of the bank.

Page | 62
 Suggestions & Recommendations

 Determine the training needs through job description, performance

appraisal, potential appraisal and discussion with employees.
 Prepare a training calendar in discussion with the managers concerned.
 Define the training objectives specifically.
 Determine the criteria of need for nomination of employees for training.
 Select the efficient faculty.
 Ensure that the management commits itself to allocate major resources and
adequate time to training.
 Ensure that training contributes to competitive strategies of the firm.
Different strategies need different Finance skills for implementation. Let
training help employees at all levels and acquire the needed skills.
 Ensure that a comprehensive and systematic approach too exists, training
and retraining are for all levels of employees.
 Make learning one of the fundamental values of the company. Let this
philosophy percolate down to all employees in the organization.
 Ensure that there is proper linkage among organizational, operational and
individual needs.
 Create a system to evaluate the effectiveness of training.

Page | 63
 Conclusion

The Training Can be effective with the following, In India on the Job
Training is important.

 Determine the training needs through job description, performance

appraisal, potential appraisal and discussion with employees.
 Prepare a training calendar in discussion with the managers concerned.
 Define the training objectives specifically.
 Determine the criteria of need for nomination of employees for training.
 Select the efficient faculty.
 Ensure that the management commits itself to allocate major resources and
adequate time to training.
 Ensure that training contributes to competitive strategies of the firm.
 Different strategies need different HR skills for implementation. Let
training help employees at all levels and acquire the needed skills.

Page | 64
  Ensure that a comprehensive and systematic approach too exists, training
and retraining are for all levels of employees.
 Make learning one of the fundamental values of the company. Let this
philosophy percolate down to all employees in the organization.
 Ensure that there is proper linkage among organizational, operational and
individual needs.
 Create a system to evaluate the effectiveness of training.

Change in the job assignment: Training is also necessary when the existing
employee is promoted to the higher level in the organization and when there is
some new job or occupation due to transfer. Training is also necessary to equip
employees with advanced displaces, techniques or technology. Training also
becomes essential when an organization has plans for modernization.

The need for training also arises to:

 Increased Productivity.
 Improved quality of the product/service.
 Help a company to fulfill its future personnel needs.
 Improved organizational climate.
 Improved health and safety.
 Prevent obsolescence.
 Effect personal growth.
 Minimize the resistance to change and
 To act as mentor.

Page | 65
  BIBLIOGRAPHY

1. Annual reports of Kotak Mahindra Bank Ltd.

2. Yearly journals of Kotak Mahindra Bank Ltd.

3. Magazines such as business India, Businesstoday etc.

1. news papers such as Times of India

2. Kotak Mahindra Bank saving Bank account booklets

3. Websites of KMBL Bank which are:

Page | 66
QUESTIONNAIRE

Name _
_

2. Age Group:
(a) 20-30 years _ (b) 30-40
years (c) 40-50 years (d)
above 50years _

3. Income Bracket:
(a) 5000-10000 (b)
1000015000
(c) 15000-20000
(d) Above 20000

4. Do you apply for Kotak Mahindra bank saving account?

(a) Yes _ (b)
No _

5. If No, are you now interested to apply for the

saving account?

(a) Yes __
Page | 67
(b) No_ _ 6. If yes, throughwhich
bank you will opt for
opening the Hassel free saving accountPreference:

(a) (b)
(c) _ (d)

7. Give reason for preference:

_

8. Did you know about the Kotak Mahindra Bank saving bank
account schemes?

(a) Yes (b)

No _

Page | 68
 9. through which media, you came to know aboutthe Scheme:

(a) Print media _ (b) Electronic

media

(c) Bank branches_

(d)Yes __
(e)No_ _
6. If yes, throughwhich bank you will opt for
opening the Hassel free saving accountPreference:

(a)

(b)

(c) __________________

(d)___________________

10. Give reason for preference:

_

11. Did you know about the Kotak Mahindra bank saving
bankaccount schemes?

(a) Yes
No _ (b)

Page | 69
12. through which media, you came to know aboutthe
Scheme:

(a) Print media _

(b) (b) Electronicmedia

(c) Bank branches_

adequate_

Any suggestion to improve the scheme:

Page | 70
 13. Rating of Kotak Mahindra Bank saving bank account schemes:

(a)
Good (b)
Satisfactory_

(c) Can improve _

(d) extremely bad

14. Reason for not opening a saving bank account :

(a) Low rate of interest (b) Maintenance of AQB

(c) Complicated formalities (d)High initial investment (e) Will apply in
future 12. Opinion ofcostumers who availed the Kotak Mahindra Bank
Scheme:
(I) Formalities involved:

(a) Easy (b)

complicated _

(ii) Rate of interest:

(a) Need to be reduced _

(b) adequate_
(iii) Margin money:

Page | 71
Page | 72