PTF oN gaan Iwonna Dubicka ren . Margaret O'Keeffe Bob Dignen Mike Hogan Lizzie Wright Business © Pearson FT Pbyishing» To access all the coursebook resources REGISTER FOR MyEnglishLab 1. Uncover the access code below. 2 Goto www.myenglishlab.com/register 3 clickon kao > Access cove This access code can only be used once. Do not buy this book if the protective cover has been removed. > NEED HELP? Go to www.myenglishlab.com/businesspartner for information about: * how to register your access code, © technical requirements for your computer, * technical support.EY ou ed LAD Anews 1.2> Innovative ‘owgonisation organisations Video: Anew Leng: Fat and erganisaton talorgansatons Vocabularyolesand Grammar Futureforms responstiies Present Simple, sama present Contnuous > Word stress p.124) ‘and be going to nec Writing: An emai Someonearounda about ture plans ane andarrangements ‘Review 104 Ces 5 21> Thee oftunury 2.2 >Adanbrands ‘gowest Video: EAluurybrané Reading: chinese Vocabulay: Marketing combine holds with ndbeends kauy shopping reese Grammar Connectors Suessincompouné Pronunciation: nouns(@14) Connectors intonation Project Reearchand andpausingip.11®) dscussanadvertsing Speaking Discussing campaign bands using connectors Review p.105 WRF 1.3 > Communication skills: Managing fst meetings Video: BX Managing first meetings Functional language: Greetings introductions ‘and gaoebyes Pronunciation: Intonation and palteness(p114) Tse Making Introductions and contactsatan event 2.3 > communication stills Supporting teamwork ideo: BX Teamwork Functional language: Giving and responding oadvce Task Asking forand giving advice 1.4 > Business skills: Smalltalkin frst meetings Listening: interview vith communication ‘coach; Small takbetween colleagues Functional language: Asking and answering ‘questions in fist meetings Task Meet avistorand managesmall tak 2.4 > Busines sls: Makinga presentation LUstening: 4Ditferent waysteopena presentation Functional language: Signpostingin presentations Tas Prepare and give ‘presentation 1.5 Writing: Emais~ (Organising information Model tent: invitation toaninducion day Functional tanguage: Ordering information inanemal Grammar: BP Present ‘Simpleand Continuous asic Writea reply toa worktelatedinvtation and semiformal emails Model text: Invitation toa corporate event Functional language: Wiring accepting and dectningan invitation Grammar; BP Veros+ “ing. infiitve Tas Write a formal ely toaninvtation Coe) Lstening: Employee views on their workspace Reading: Millennial- ‘fiendly workspaces “ask Design anew office space eee) reece LUstening: 4 customer and stafffeedbackan acothing sore Task Brainstorm abeand awareness campaign ‘writing: An erat summary ofthe campaign ESS |e ies 2Aepyingtoraninership 33.0emonsratngactvelstering eee) ns 3.2 Jobinterview ‘questions 3.12 Ajob search Video: EXAppiying for —_Ustening: 4 interview anintership ‘questions andanswers Vocabulary: Getting job — Grammar: inrect, Pronunciation: questions > Stressindemved Pronunciation: words (p15) Voice ange and Project Plan andwrte intonation inne ajobacvertsement—_uestions(p215) ‘Speaking: Ajob interview 3.3 > communication sills Uistening actively Video: E§Demonstrating active listening Funetionat language: -Aatvelstening Task The listening! distraction game 3.4 Busines sls: Interviews seni interviews Functional language: Useful phrases for candidates Task: reatea job and interview fort ¢Twojob 3.5 > writing: Covering eters Model text: Covering letter Functional language: Useful phrases for covering letters Grammar: BP Past Simple and Present Perfect a letter oe video OS Fist interviews Reading: Analysis of three (Cisand covering letters Task Conducta second Interview UNIT 4> BUSINESS STRATEGY 0 37 a a ee! 4.12 Foodindustry 4.2 > PESTanalyss, strategies Video: BUA ood companyssstrategyfor —_PESTanalsis growth Grammar: Modal Vocabulary Business verbs: obligation, strategy collocatonsand prohibition necessity, word bulaing| recommendation Project:Investgateafood writing: Ashort PEST brandsatttudeto heath analysis ofa company or organisation Review p07 4.3 > communication stills: Solving problems Video: Ea roblem- solving styles Functional language: Offering and asking for help Pronunciation: fel fu fx! and fat ns) Tas Offering and asking forhelpin workand social situations 4.8 > Business sls: Problem solving meetings solving team meeting Functional anguage: Leading and participating inproblem solving meetings Pronunciation: > Intonation nO (pus) Task Toke partina problem solving meet 4.5 > writing: Reporting reasons andresults Model text: Report Functional language Reporting prblems, reasons and results Grammar: BB comparison Tse ite shor report outinng problems, reasors andresults ets ot) Reading: Profiles of competing supermarket chains Task Select the best strateges for growth Listening: Compare yourstrategies with 2 business news report“S.1> E-commerce : nod Wideo: BLAmazonthe Reading: Lorrie lead cars egsticsofe-commerce inthe technology race ocabulary:Logsts Grammar: Passive forms zed word building eee Pronunclation: > > Aur vero in Pausingandstressin _passives(p.116) presentations(0116) Speaking: Describes Projec:Debatetheuse process rones (Review 9.108. [ireianncaen ne 6.1 Faephone 6.2 Young entrepreneurs Video: EIThe words first etticalsmartphone Vocabulary: Running Reading: Leaving Harare to starca business ‘Grammar: Reported abusiness speech Pronunciation Speaking: Talktoa Consonant-vowel journalist about your king (p 118) startup Project Srainstorm and Writing: An emalvartie prefentnew business based ontheinterview evew p.108 COPEL Widest 7 wer abread) 7.3 beciich making ses 7.1 Global work 7.2> Cultural anecdotes atures ees Video: BLWorking abroad Listening: # Working in Vocabulary: Working __othercutures sbroaé- Adjectives, prefixes opposites Grammar: Past tenses ast Simple, Past Project Researcha _—_cntinuousand Past cierentworkarstudy Perfect Simple culture Pronunciation: > Phasing andintonation inpastsentences(p1171 Speaking Tellan aneciote Writing: An aneciote Revewpii0 Video: 1 Colaborating ona project Functional language: ‘Agreing and dsacreeing Task: Ameeting to discuss controversial proposals Video: BUinfuencing styles push and pull Functional language: Dealing with objections “ask influencing others teavercome objections 7.3 > communication ls Decsion making Video: Decision making sys Pronunciation: strong orweaie (pun Functional language: Expressing preferences Task Discuss preferences ‘and reech agreement 5.5 > writing: Letier of complaint Lstening: Negotiating new terms and cnditions Model text: Leter of complaint Functionallanguage: _Functionallanguage: Negotiating Useful phrases for ltrs TaskeNegotatea new ofcomplaint deal Grammar: BB Linking Task Wetea etter of compiaint 6.5 writing: Presenting facts and ——Sirnmarking™ figures i Lsening: 4A presentation based on visual data Model text: Summary of a business talk Functionallanguage: Functional language: Presenting visual summarising ‘efertion ‘Grammar: [BP Order of Pronunciation: information n sentences > Intonation and clscourse marking in presentations (p.136) ‘asc A presentation to an Tas Lstentoatalkand vwitea summary 7.4 > Businessskils: 7.5 Whiting: Making Felationship-builging recommendations Listening: Model tert: Report iving PConvesationsat suggestions advice and anetworkingevent recommendations Funetionaltanguage: _Funcionallanguage: Keepinga conversation Formalneutral song informa anguagefor ‘Task Meetingnew people recommendations ataninducton day Grammar: BP Fist nd second conditional Task Write report giving suggestions, advice and recommendations ess See Listening: 4 Criteria forchoosing supplier Teleconferences with suppliers Task Negotiate and select supplier Writing: Aformalemeil ‘confirming the result of the negotiation Business workshop > 6 neers oo Uneing: B Tree -crowsfunding pitches Speaking: Dc which Conatnding projet toheek Tas repre and deter 2oowdtuecing ph 1 ae ete eerie eral Reading: log posts on cultural awareness Listening: # interviews with taffabout working inerationally| Task Prepare and present recommendations for working in yourcuture Writing: formalemat ‘onfrming the outcome ‘ofthe presentations 8.1>Leamingtolead 8.2 >Neuroleadership va BETO (aS se Peering (ere sola laneiy | risen Project: Discuss andwrite > Phrasing and ee 3 > Communication sls Giving and receiving feedback ideo: Positive and evelopment feedback Functional language: Giving and responding to feedback Tas Give andrespand to developmental feedback 8.4 > Busines sil 8,5 writing: Informing Leading meetings ‘ofadecsion LUstening: # Managing Model text: Email about team meeting decsionsmadeby Board Functionatlanguage: of Diecors Leadingandmanaging Functional anguage: meetings Formal and semformal Take Leademinimeting language for decsions Grammar: BB Reduced relative clauses Task Write afarmal email to inform staftof decisions made Cee sy) cere fer) Ustening: Three employees talking about thelr training needs Reading: Profes of training courses Tas Design a development pan foran employee Writing: An emalto {stity training courseIntroduction Communication skills video storyline COMMUNICATION SKILLS Video introduction The Communication skils videos (in Lesson 3 of each units to introduce you tothe skills needed to interact successfully in international teams, with people who may have different communication styles due to culture or personality Ineach Communication skills lesson, you wilt: 1 watch a setup video which introduces the main characters and challenge ofthe lesson; 2 watch the main character approach the situation in two different ways (Options A and B); 3 answer questions about each approach before watching the conclusion Thereisa storyline running through the eight units, with the main characters appearing in different situations, Each clip, however, can be watched separately and each lesson done independently without the need to watch the preceding video clips. PRO-Manage sa global company providing project management training qualifications. itis active in the USA, Germany and the UK, and itis the market leader in each country. ‘An international project team has just been created. The team has to launch their online project management courses for universities and corporate clients, in two important new countries: Japan and Mexico, The overall project manager (PM) is Matt Famham, Head of UK Operations. Throughout the eight units ofthe book, we watch Matt and hs team as they face challenges at different stages in the project lifecycle. Matt supports Kenjito manage the launch in Japan and Paula 10 launch in Mexico. Stefanie, from Germany, isthe main technical expert. In addition to the practical project challenges, the peopleiin the team experience challenges as they learn to workwith each other. Characters Matt Farnham (British) Head of UK Operations, ‘overall PM units: 1. 2.3,4,5,6 8 Stefanie Hatke (German) Head ofthe German office, the company'smain technical expert, shes supporting ‘the project team (unts:1,2.§7.8) James Toomey (British) Part ofthe UK design team (unit) ‘Alistair Fraser (British) Par of she UK design team (usits:3, 4) Paula Rodrigue (Mexican) PX forthe Mexico launch units: 2, 3,6, 7.8), Video context by unit ‘1 Managing first meetings Video synopsis: Matt and Stefanie meet forthe first time in London. They have different expectations of the meeting. 2 Teamwork Video synopsis: The key team members hold their first team conference call. A personality clash develops between ‘Stefanie and Dan. 3 Demonstrating active listening Video synopsis: Paula visits the London office. Matt talks to her about feedback he hhas received from her previous manager. 4 Problem solving Video synopsis: Kenji visits the London office. Matt talks to him about issues with the schedule in Japan. ‘Dan King (American) US-based PM with technical expertise, working an programming forthe Mexico part ofthe project unit 2) Kenji Kobayashi Uapanese) PM forthe Japan launch units 4,8) Jack Collins (Australian) Ukbased PM and fiend cof mates(unita) ‘aj Kumar (Indian) PM for suppirin india which |s building the platform fr the online courses unt) ‘Susan Jones American) and Pedro Sanchez (Mexican) Potential cients fram Mexico (units: 6, 7) 5 Collaborating on a project Video synopsis: Matt hasa video call with Raj to discuss rising costs and technical issues. 6 Influencing styles ideo synopsis: Paula and Matt present the PRO-Manage courses to potential Mexican clients. 7 Decision-making styles Video synopsis: Paula and Stefanie discuss implementation details withthe potential Mexican clients. 8 Giving and responding to feedback 10 synopsis: At the end of the project, ‘Matt holds a feedback meeting with the team.Anews orga Lesson outcome: Learers can use vocabulary reatedtoarange of jb rolesand rsporsbilties within a company or organisation, Innovative organisations Lesson outcome: Learners can use @ range of future forms to talk about intentions plans arrangements and predictions. ‘Communication skills: Managing first meetings Lesson outcome: Learners are aware of diferent ways to manage first meetings and can use a range of phrases for {greetings ntroductions and goodbyes Business skills: Small talkin frst meetings Lesson outcome: Learners can usea range of questions and responsesto make smal takin fist meetings. Writing: emails - Organising information Lesson outcome: Learners can organise information in a work-related email and write reply toa work invitation. Business workshop1: p.28 | Review 1: p.10é | Pronunciation Video: A news organisation Vocabulary: Roles ané responsibilities Project: Showing someone around a department oF campus Listening: Two company profiles: flat and tall organisations Grammar: Future forms Present Simple, Present Continuous and be goi Writing: An email about future plans and arrangements Video: Managing first meeting Functional anguage: Greetings introductions and aoodbyes Taske Making introductions and contacts at an event Listening: Interview with a communication. between colleagues Functional language: Acking and answering questions in fist meetings Tasic Meeta vistorand managesmaltalkduring frst meeting oach; Smalltalk ‘Mogdl text: Invitation to an induction day Functional language: Ordering information inan email Grammar: Present Simple and Present Co Task; Write a reply ‘a work-related invitation nation and politeness p14 | Grammarreference: 9.118S@@> Anews organisation Use vocabulary related to a range of job rales and een Cc 2 responsibilities within @ company or organisation, Lead-in 1 biscuss these questions. 1. Theseare some typical departments in a company. What do you think each one does? Use some of the key words and phrases n the second box a help you finance human resources marketing operations production sales brandimage cashflow customerservice health and safety invoicing manufacturing pricing promotion quality control recruitment supply chain 2 Canyouname any other departments? 3. Which departments do you think do the most important work? Why? VIDEO 2A Would you like to work for a news organisation? What do you imagine itis like? 5B Inwhat ways do you think working for a news organisation is: a stressful? b_ glamorous? ¢_ interesting? 3A [B11 Watch the video and match the five speakers with the jobs. [ Director oFHuman Resources Finance Superior News Editor | Programme Directar News Reporter Which of these people probably work closely together on a daily basis? Watch the video again and complete the information. Use one word in each gap. Itisimportant that individuals and teams understand ther. and responsibilities. Stafflin the newsroom are responsible for the teams gathering* news globally Arti gives an the task of covering a news story, Nick works with a camera to make sure they are getting the right pictures. Johr’s roles to lead the production He describes his job as similarto the ofan orchestra The HR director has several strategic and priorities Ray says it’s important to make sure the comein on time Teacher's resources extra activities, Uevaousune hd o Work in pairs or small groups. What do you think each person likes most and least about their job? Vocabulary Roles and responsibilities © What do the words in the box mean? Complete the extracts from the video using the words and phrases in the box. 1M ne a major news iqakesi cud ckaare iyjob__newsgathering fora major news organisation a 2 Myrole as Programme Director isto the production team, Lae] 3 Iimresponsitie for the human resources team, 4 Weneed to we're getting cash in > 8 C “gather gethingsrom cere together none place1.1 © Anews organisation 7 Look at some expressions people use to talk about tl expressions in bold using the prepositions in the box. after for of of of to with with 1 Ireport the T Director. 2 Iimthe Head sales. 3 |work closely. the Head of Marketing, 4 Wook ____the company website. 5 |takecare the export documentation, 6 Imresponsible coordinating the production team, 7 imincharge the research and development team 8 coordinate all departments to ensure customer satisfaction. ‘8 Read how two more people at the news organisation describe their jabs. Complete the texts using words from Exercises 6 and 7. Use one word in each gap. My names Frances Mullan. m the Head of Marketing. 1 2 small team of two marketing managers >My names Donovan Parsons m a camera operator an | take (of the camera equipment. fm ® anda video producer. Ourwork?__a variety of for interpreting what the director wants to happen and marketing strategies to promote the business, including events, | puttingiton creen.|”__closely with other social media and printed advertising. fm in*___of technical departments, such as lighting and sound. My duties i the work of the camera assistant. positioning the business as innovative and creative. I“____ | Wee ina live television environment so we have to make directly to the Head of Strategy and Development. 4 we can do the job under pressure, | attracting new customers, retaining existing customers and | also include supervi ‘9 Work in pairs. How would you describe your own job, a job you would like to have in the future, or ajob in the box? Use some of the vocabulary from Exercises 6 and 7. ‘actor hotelmanager journalist personalshopper photographer sports trainer ‘Teacher's resources: extra activities =D page 114 See Pronunciation bank: Word stress B® PROJECT: Showing someone around ‘LOA Work in pairs or small groups. Imagine that you are going to show a new member of staff around the organisation where you work or a new/overseas student around the campus of the place where you study. + Decide which departments/areas you would take the new employee/student to and why. + Which key people would you introduce your new employee/student to? + How would you briefly describe the roles and responsibilities of three people you meet? 8 Roleplay the introductions with the new employee/student. What would be some good questions to ask the three people about their roles and responsibilities? + How successfully have you achieved the lesson outcome? Give yourself score from 0 need more practice to 5 know this wet, BeeieuS | Goto My Self-assessmentin MyEnglishlab to reflect on what youhave learnt.1.2> Innovative organisations Learners can use a range of future forms to talk abot arrangements and predictions ec intentions, plans, Lead-in 1 Lookat the tall and flat organisational structures. What do you think are some advantages and disadvantages of each? { f 2. Match the words and phrases in the box with the definitions. t t { bureaucracy centralised decentralised hierarchy innovative promotion | {@ move to.a more important job in a company or organisation new, diferent and better than before a system of organisation in which people are divided into levels of importance a complicated official system that has a lot of rules and processes organised the contro ofan organisation so that everything is done or decided in one place ‘moved parts of an organisation, etc from a central place to several different smaller ones ft tt Tall organisation { t { f f { Work in pairs. Can you use any of the words in Exercise 28 to talk about Flat organisation the organisational structures in Exercise 1? Compare your ideas with the information on page 126. Listening 3 Look atthe two company profiles: W. L. Gore and Zappos. Do you think they are Uikely to have flat or tall structures? Why? ©1101 _Listen to the radio discussion with Janet Wood, an organisation consultant. Check your answers in Exercise 3. Listen again and decide if these sentences are true (T) or false (F). Correct the W.L. GORE incorrect sentences. ‘CEO: Teri Kelly 1. Organisations with tal structures can change and innovate fst 2. Bob and Genevieve Gore started their company in the 1960s. 3. Employees voted to decide who should be the CEO of Gore 4 Holacracy* is system without traditional managers, 5 Allthe functions at Zappos are now done by teams. 6 The transition at Zappos will take a few months to complete 6 1 Sector: Manufacturing Number of staff: Over 1,000 ~ nce AN OvriEys Choose the correct option. Listen to the discussion again if necessary. LU hikes. eee gg Janet Wood seems a critical of hierarchies 10S fart is b positive abouthierarchies ; (CEO: Tony Hsieh € sceptical about flat structures. Sector: Online shoe and 2 Which statement about W. L. Gore is true? thing sales a. Employees workin teams of30 Number oft Over 1sco) b Staffare called associates, ~ sng € Nobody inthe company has job tile 3. Which statement about Zappos true? a The company started two years ago. b Staff workin bout 500 teams called circles € Thelead inka circle decides hat everyone does 4 What doW.L, Goreand Zappos havein common? 2 Senior executives are elected bythe employees b Any member of staff can starta new project team € Staff decide theirown rolesin a team D Teacher's resources: 7 Work in pairs. How would you feel about working in a flatter organisation with extra activities few orno managers? 10D MeN etd Grammar Future form: SA Look at these extracts from the discussion. Which one is: resent Simple, Present Continuous and be going to 1 Youdecidewhatyouare a. apersonalintention? © a prediction? ‘gomig go coneribne b aplan/arrangement? d ascheduled event? theteam. 5 Which verb form is used in each example in Exercise 8A? 2) ZApposbat a Wainngl”) D page 118 see Grammar reference Future forms ‘session next week. ‘9 Decide which is the best option in each sentence and exp| There may be more than one possible answer. your ch 3 mflying to Las age tran 1 Whattime: the ist Right on Sundays? a does... leave b is..leaving € is...going toleave 2 When! get morefreetime,!_agym. 4 Iimsure that’s going a Jin b amjoining am going tojoin tebeaveryinteresing 3. He cartrememberhattimehe theclenetomeron a visits b isvisiting € isgoing to visit 4 |___toher email untiliater today. a don'treply b amnotreplying € amnot going toreply 5 We____someftiends after work this evening a meet b aremeeting € are going to meet 6 Susan hasm'tstudied all year She__her final examsnext week a fails B isfailing © isgoing tofait 7 The conference__until 10 olock but let's get there early a doesn'tstart b isnttstarting € isn't going tostart 8 There'sa lotoftraffic.__intimeto catch the train? a Dowearrive b Arewearriving © Arewegoing to arive ‘LOA Complete the conversation with appropriate future forms, using contractions where possible. There may be more than one possible answer. ‘A: Hi Juliana, What time? (the department meeting / start) tomorron? B: At10 o'lockas usual, but think = (be) about fifteen minutes late Ihave a dentist's appointment. a {yourbe) able to talk after your trip to the dentist's? B: Yes it’s just a check-up. Infact. It (give) a presentation on the company restructuring A Imsurethat’___tbe)interestng, lst true we © (movel to offices outside the city? Be (not tel you anything before the meeting, You know that A: Wel 12 (sit right atthe front. dorrt want to miss anything. eee B 102 Listen to the conversation in Exercise 10A. Which future forms do the speakers use in each case? Why do you think this is? Writing 11. write an email toa friend or colleague about a real or imaginary trip you have planned for work or pleasure. Write 100-120 words. Say when and where you are going and how you ar travelling there. Say where you are staying Mention your predictions for the weather. Talk about your intentions and arrangements forthe visit + How successfully have you achieved the lesson outcome? Give yourselfa score from O{i need more practice) to 5 (1 know this wel. See ewAR Goto My self-assessmentin MyEnglishlab to reflect on what youhave learntCOMMUNICATION SKILLS Managing first meetings Peetiiecai() |) beaters are aware of different ways to manage frst meetings and can use 2 range of phrases for greetings, introductions and goodbyes. Lead-in 1 Workin pairs and discuss the questions. 1. When you meet someone for the first time, what do you usually do and say to be polite? 2 Across cultures, there are many ways being polite fst meetings, eg. some people shake hands, some people kiss, et. How many different ways to be polite can you think of? 3 Isitmore polite to invest time to build relationships with small talk first and then focus ‘on the work or task, or isit better to focus directly on the task, and build a relationship later? Why? VIDEO 2A [9131 Watch as Matt and Stefanie prepare to meet each other in London. 1 Where dothey work? 2 Whatistheirusualjob? 3. Whatis their project role? 'B Watch the video again. Mark which qualities Matt (M) and Stefanie (S) use to describe themselves and their own communication style. Which words do the other speakers use to describe Stefanie? You do not need to use all the words. efficient flexible work‘focused rude informal friendly polite quiet professional organised open effective | C Overall, do you think Matt and Stefanie will work well together? Why? 3A Insmall groups, discuss which is the best communication style (option A or B) for Matt to use in his first meeting with Stefanie. Give reasons for your answers. ‘Asa class, decide which video to watch first. Option A - Focus on the relationship first: Be polite by meeting Stefanie in an informal way and focusing on the relationship first before getting down to business. Option B - Focus on work first: Be polite by meeting Stefanie in a formal way and focusing the conversation quickly onto work topics. B Watch the videos in the sequence the class has decided, and answer the questions for each video. How does Matt introduce himself? How does he begin the visitand why do you think he does this? Overall, how successful do you think the meeting is? Why? How does Matt introduce himself? What two reasons does Matt give for dscussing business immediately? Overall, how successful do you think the meeting is? Why? Option A E132 Options 133 Pune une In pairs, discuss the que: experiences. What did Matt do to be polite in each video? What happened as a result? ns and agree what you can learn from Matt's 1134 Watch the Conclusions section of the video. Compare what is said with your answers in Exercise 4 Note down the three main learning points which are described. Decide how far you agree with these points. Why? Reflection Think about the following questions. Then discuss your answers with a partner. Which communication style (relationship-focused or work-focused) do you prefer when meeting people for the first time? Why? What is one advantage and one possible disadvantage of your own personal tyle? HO wne Une >12¢1.3 >| Communication skills: Managing first meetings Functional — Greetings, introductions and goodbyes language Complete the table with these phrases from the video. 1 OK, so we need to leave itthere 5. Sorryto{be na rush ike this rush offs0 soon} 2 {Good/Great/Lovely/Nice]to finally eet 6 (Good/Great/Lovely/Nice] to see you again. youin person 7 Thankyou for coming and havea [safe trip/ 3 Doyouknow/the design guys? good weekend} 4 (Guys. thisis Stefanie 8 So, irsttime in London? re ee AG CTT os Howsit going? Ler’s go and [say helo to J cuse me. (i must take this cal] (Didyouhavealgood rip? | talike ointroduce you to | canigetyoutacotee!? Have you met Miran] before? she | works fr / works with /runs Lookat the conversation between Suzanne Jones and her visitor. Match what ‘Suzanne says (1-5) with the responses (a-e). 1 Hello,m Suzanne Jones, ead of Planning. a Nothanks.'mfine 2 How'sit going? b Hi Suzanne. Nice to finally meet you 3 Everything’ fine, Good trip? in person. 4 Isalways the same. Can get you © Great! Can't wait! anything todrink? 4 Notbad, notbad. How about you? 5 Let’s go and meet the rest of the team, e Abit of a delay on the underground today. Work in pairs. Use phrases from Exercises 7 and 8A to write your own dialogue between a host and business visitor. Then roleplay your dialogue. Work with another pair. Hosts: introduce your visitor to the other pair. Visitors: respond. Teacher's resources One person should say goodbye to the group, giving a reason. entra activities ‘See Pronunciation bank: Intonation and politeness Work in pairs. Choose an industry from the list and invent your roles. Think about your job titles, company name and geographical location. architecture fashion movies music yymakers video games You are ata large public event. Introduce yourself and your colleague to other people. If you find someone who could bea useful contact, make a note of their name. If not, say goodbye politely and move on. At the end, tell the class how many useful contacts you made. Why did you think these people could be useful? In your pairs, discuss which phrases you used from Exercise 7 and what you found difficult. + How successfully have you achieved the lesson outcome? Give yourself a score from 0(I need more practice) to 5 (| know this well. + Goto My Self-assessment in MyEnglishLab to reflect on what you have learnt.BUSI 0 14> Small talk in first meetings Learners can use a range of questions and responses to make small talkin first meetings Lead-in Work in pairs and discuss the following questions. Whatis Smalltalk? How importants it during fist meetings? What questions would you normally ask when meeting someone for the first time? Are there any problems with asking questions ina first meeting? Why? Listening (103 Listen to a short interview with Angela Dawson, a communication coach based in New York, about how to use small talk and manage first meetings. Then answer the questions. 1 Why is managing first meetingsin international business often difficult? 2 What's the value of asking questions? 3 Which types of question are most effective? Why? 4 Whatshould you ask questions about? Listen again and answer the questions. What two things does Angela say about silence? ‘Why does she say that some questions don't matter? Whatis the relationship between asking questions and building trust? In pairs, discuss these questions about Angela's ideas. 1 How far do you agree with Angela's ideas about asking questions? Why? 2 Atte end ofthe interview, Angela tlks about the need to find something in common: When you and the other person have similar interests, the conversation often goes better. Do you agree? Why / Why not? 3 What other things should you do, in your opinion, to make a conversation go well? p 104 -based internat Tins for small elk ie sweleaming bateunann acoleague om anotercftce afin phe al company. Listen and decide if these sentences are true (T) or false (F). 1 Eva travelled directly from the airport to the meeting ss 2. ThisisEvasfirstvsit to London, b Offertotakethe other 3. Eva worksfullime in Geneva, 4 5 a Give aclear and positive ga welcome. Si prerreng Paulis head of Customer Service. € Askabout theirjourney 5 Evaisleading a projec called Service Excellence to the offic aes Look at the list of tips for making small talkin first meetings. Listen again One eee Qa and tick (V) which tips Paul uses in his conversation with Eva. Checkif their hotel is OK. O) How effectively do you think Paul handled the first meeting with Eva? Why? Offer help to organise ata 2 8 Askif ts their first time in the city Q fh Suggest going fordinner laterin the evening. jceeme a piere tesomnany Pees c shonworerg waeFunctional Asking and answering questions in first meetings language Complete the questions from the recording in Exercise 3A with the words in the box. If necessary, use the audioscript on page 146 to help you. Cheb elfeeofer eve ot | 1 offerhelpy | cani_your coat/bagl? hospitality | can\= you something ta drink /a coffee /a glass of water]? Can order you a taxi? 2 Journey Did you? 1 good [fight/journey/tripl? | 3 Experience | Isit your first* {in the London office / at the conference]? 4 Place of work | Vihere do you" exactly? Where are you based? ‘Are youin the Zurich] of 5 Timewith | Whendidyou". company | |6 colleagues | Doyou ‘to[PaulBlactner)? | (Do you work with [Davidein the Mexico officel? 7 Socialising | Are you" (lunch today dinner tis evening)? Match the answers (a-g) with the topics (1-7) in Exercise 4A. im actually based in Warsaw at the moment. About five years ago, Sorry, fm meeting a friend today. Are you free tomorrow? Yes, Ido, Do you know him? That would be great, thanks. Bp weer emanes Actually, had adetay at the airport extra activities No, was here last month, actually. Lay meeting a visitor and managing small talk during a first meeting. There are three scenarios. Each Host: You are welcoming a member of the project team to the London office, meeting in reception and moving to your office. Visitor: You are visiting the London office, Observer: You will observe and give feedback after the roleplay, ‘Student A: Look at your three role cards on page 126. ‘Student B: Look at your three role cards on page 128 ‘Student C: Look at your three role cards on page 137 Take a few minutes to prepare, then roleplay your meetings. When you have finished, listen to the observer's feedback and discuss how easy or difficult it is to manage a first meeting. Share your group's ideas with the class. + How successfully have you achieved the lesson outcome? Give yourselfa score from 0(I need more practice) to 5 (I know this well. + Goto My Self-assessment in MyEnglishLab to reflect on what you have learnt.TS WRITING GE Emails - Organising information een erty Pepe forsatin in awork-related email and write a reply Lead-in 1 Read the email about an induction day. Complete it with the phrases in the box and add capital letters where necessary. Then compare in pairs. after allthe best dear Jill feel free to call me if you have any questions firstly justaquickemailtolet youknow then 2 that we are organising an induction day for you on Thursday or Friday ext week 4 » Mike Evans, the Production Supervisor, plans to show you around the factory at Bam. + at 10 am. Anna Hargreave, who is responsible for Marketing, would iike to introduce you to her team and expiain the new projects they ‘are working on. | think you'll find it very interesting, that you'll have lunch with the finance team in the staff canteen. In the afternoon Davina Porter, who deals with customer service, feels that it's a good idea for you to accompany her on a visit to some of our most important clients, Let me know which day is best for you and © or need any help. Greg Functional 2A Lookat the email again. Write the words and phrases from Exercise 1 in the language correct place in the table. Greeting/Opening Reason for writing ‘Ordering information ‘Concluding email Closing B Write these words and phrases in the correct place in the table in Exercise 2A. Bp Tercrersrescurees DearSir/Madam, Imuritingtoinform you that... Finally, Goodmemning Jacques Yours, - Sc eea nee Further to our conversation, confirm that... Hope tohearfrom yousoon. Kind regards, DD eestor, | tntartceage loaner tenmgtomen Tankyeteryornet, ea Simple and Present Please do not hesitate to contact me fyou have any questions. Regards, Yours sincerely, Continuous. Go ta i MyEnalishLab for optional ‘grammar work =D page 118 See Grammar reference: Present Simple and Continuous 3A Workin pairs. Look at page 126 and discuss the best order to put the information in. 'B Write a reply to Greg’s emailin around 80 words. Thank him and confirm which day you can attend and why you cannot attend on the other day. © Exchange emails with your partner. How many of the words and phrases in Exercises 2A and 28 did your partner use? Did your partner use different phrases from you? + How successfully have you achieved the lesson outcome? Give yourselfa score from (ined more practice} to 5 (I know this well. + Goto My Self assessment in MyEnglishLab to reflect on what you have learnt. Bye Sug