UNIVERSITY EXAMINATIONS UNIVERSITEITSEKSAMENS

UNlSAI=:

INF1505 ( 498052) May/June 2018

RIN1505 ( 489812)

Introduction to Business Information Systems

Duration 2 Hours 60 Marks

EXAMINERS
FIRST MR ME BOGOPA
SECOND DRS SINGH

Closed book exammation

This exammabon quest1on paper remams the property of the Un1vers1ty of South Afnca and may not be
removed from the exammat1on venue

Thts paper consrsts of 17 pages plus rnstructrons for the completron of a mark-readrng sheet

Please complete the attendance register on the back page, tear off and hand to the
inv1gilator.

INSTRUCTIONS:

1 The paper cons1sts of 60 mult1ple-cho1ce questions

2 Each questron comprrses one mark The total out of 60 wrll be converted to a final mark
out of a 100
3 The examrnatron paper rs to be answered on the computenzed mark-readrng sheet
4 The mark-readrng sheet wtll be marked by computer and should therefore be frlled rn
carefully and correctly

Remember
• Use ONLY an HB pencrl to frllrn the mark-readrng sheet
• Please DO NOT fold or damage your mark-readrng sheet A mark-readrng sheet that rs
frlled rn rncorrectly, damaged or frlled rn wtth a pen Will not be marked
• For every questron, there rs only ONE correct optron

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- - - SYSTEMS:-AN OVERViEW·=-~
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Question 1

The fol/owmg list outlmes the CHARACTERSTICS of a _ _ system

• Focuses on data collectron and processing
• Costs are reduced
• Operations are repetrt1ve
• Human rnvolvement rs mrmmal

1 Transactron-Processmg System (TPS)

2 Management lnformatron System (MIS)
3 Decrs1on Support System (DSS)
4 Executrve Information System (EIS)

Question 2

On/me brokerage firms operate m a h1ghly combative and amblf1ous environment, so

they use mformat10n technologieS to make thetr serVIces more umque m order to
combat _ _
1 Supplier power
2 Buyer power
3 Rrvalry among ex1strng competitors
4 The threat of new entrants

Question 3

On/me brokerage firms operate m a h1gh/y combat1ve and amb1t1ous envtronment, so

they use mformat1on technologies to make the1r seNICes more umque m order to
combat _ _
1 supplier power
2 buyer power
3 nvalry among exrstmg competitors
4 the threat of new entrants

Question 4

In des1gnmg a management mformat1on system, the flfst task 1s to define the

system's clearly

1 obJectives
2 database

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3 hardware components
4 users

Question 5

Schedulmg and ass1gnmg employees m1ght be handled by a _ _

1 personnel 1nformat1on system
2 manufactunng 1nformat1on system
3 f1nanc1altnformat1on system
4 the threat of new entrants

Question 6

Th1s funct1on controls data mtegnty by generatmg checksums to venfy that data
hasn't been corrupted or changed

The above statement Illustrates the _ _ funct1on of an operatmg system

1 JOb management
2 resource allocation
3 data management
4 commun1cat1on management

Question 7

Wh1ch of the followmg statements regardmg appllcat1on software are INCORRECT?

a Microsoft Excel IS an example of database software
b Ustng Computer-atded des1gn (CAD) software, you can perform "what-1f'
analys1s on data
c You can use ProJect management software to study the cost, ttme, and
resource tmpact of schedule changes
d Spreadsheet software, whtch IS more powerful than f1nanc1al planmng software
ts capable of performtng many types analysts on large amounts of data

1 only a, b and d
2 only b, c and d
3 only a, b and c
4 a, b, c and d

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Question 8

An advantage of s1llcon over ga/lwm arsemde IS that

1 1t's less fragrle than gallium arsen1de
2 1t survrves much hrgher doses of radtat1on than gallium arsemde
3 1t wrthstands higher temperatures than gallium arsenide
4 rt em1ts light, whereas gallium arsenrde does not

Question 9

Computers and commumcat10n systems use _ _ to represent and transfer

mformatlon between computers and network systems
1 Optrcal character reader (OCR)
2 hghtpens
3 data codes
4 Magnetic rnk character recognrt1on (MICR)

Question 10

The superv1sor program of an OS ts called the _ _

1 kernel
2 resources allocator
3 Job manager
4 data manager

Question 11

The m a database model descnbes methods, calculattons, and so forth that can
be performed on data, such as updatmg and querymg data
1 data structure
2 set of operat1on rules
3 set of rntegrrty rules
4 file structure

Question 12

To begm des1gnmg a relational database. you must defme the _ _ structure by

definmg each table and the fields m 1t
1 Phys1cal
2 Log1cal

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3 Operat1ons
4 Integral

Question 13

In a relat1onal model, when a pnmary key for one table appears m another table It 1s
called a __ key
1 secondary
2 fore1gn
3 surrogate
4 domam

Question 14

Data m a data warehouse can be d1fferent1ated from data m a database m that the
former _ _

1 captures raw transaction data

2 1s used for captunng and managmg transactions
3 comes from a vanety of sources
4 only keeps recent act1v1ty In memory

Question 15

In the context of the Important concepts regardmg Web and network prtvacy, _ _
refers to 1ssues mvolvmg both the user's and the orgamzat1on's respons1b11it1es and
l1abillttes
1 ph1shmg
2 nonrepud1at1on
3 spoof1ng
4 accountability

Question 16

An IT code of conduct ts a wntten gwdelme that helps determme whether a spectfic

computer acflon 1s wh1ch of the followmg?
1 Pract1cal
2 Perm1ss1ble
3 Acceptable
4 Eth1cal

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Question 17

Dell, SAP Sybase Mob1/e and Microsoft Corporation created a partnership to des1gn
a mob1le water meter readmg system for several South Afncan Mumc1pa11t1es Th1s ts
an example of _ _
1 cybersquattmg
2 the d1g1tal d1v1de
3 a v1rtual orgamzat1on
4 telecommuting

Question 18

Whtch of the followmg statements 1s not true about mtellectual property nghfs?
1 The term fa1r use refers to the nghts wh1ch creators are ent1tled for their work
2 Intellectual property refers to umque and ongmal works such as 1deas,
1nvent1ons, company logos, and more
3 A copynght protects any tangtble form of expresston
4 01g1tal nghts management 1s a strategy des1gned to prevent Illegal dtstnbutton
of d1g1tal content

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Question 19

Level 2 secunty mvo/ves _ _

1 back-end systems
2 corporate networks
3 phystcal secunty
4 front-end servers

Questton 20

Wh1ch of the followmg IS considered an mtenl1onal threat?

1 Floods
2 User's acctdental deletion of data
3 Soc&al engmeenng
4 Power outages

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Question 21

Wh1ch of the followmg 1s a type of access control? To what?

1 Steel encasements
2 Passwords
3 Frrewalls
4 ldentrf1catron badges

Quest1on 22

The mam funct1on of the _ _ model 1s to prov1de mformat1on on secunty mc1dents,

mcludmg mformat1on systems' vulnerablllttes, vtruses, and ma1tc1ous programs
1 CERT
2 Sarbanes-Oxley
3 CIRC
4 McCumber cube

Question 23

Complete the fol/owmg table by tdenttfymg the sender and recetver devtce

a A(n) _ _ dev1ce, IS used only for sendmg or recetvmg mforma!ton, 1t has no

processmg power
b A _ _ ts an mputloutput devtce that can perform certam processmg tasks, but
If's not a full-featured com_Quter
c A _ _ , IS a low-cost, diskless computer used to connect to the Internet or a
LAN

1 smart termmal , mtelllgent termrnal, thm client

2 thrn chent, th1ck chent, smart chent
3 netbook computer, smartphone, thm chent
4 Input/output devrce, smart term1nal , netbook computer

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Question 24

The fol/owmg statements descnbe the_ network topology

• Connects nodes along a network segment

o Ends of the cable aren't connected
o Term1nator 1s used at each end of the cable to absorb the s1gnal
• A node fa1lure has no effect on any other node

1 Star topology
2 Bus topology
3 R1ng topology
4 Mesh topology

Question 25

The _ _ layer of the OS/ model spec1fles the electncal connections between
computers and the transmiSSIOn med1um, and ts pnmanly concerned w1th transm1ttmg
bmary data, or btts over a commumca/Jon network
1 Apphcat1on
2 Transport
3 Phys1cal
4 Data lmk

Question 26

What 1s the first step m cltent/server commumcat1on?

1 The results are formatted and displayed
2 The server rece1ves the query
3 The client accepts a request
4 The user creates a query

Question 27

In the context of the technologies developed to Improve the efftctency and quality of
dtg1tal commumcat10ns, _ _ dJvtde(s) each channel mto s1x t1me slots
1 T1me DIVISion Multiple Access (TDMA)
2 Transm1ss1on Control Protocol (TCP)
3 Mob1le Telephone Sw1tch1ng Off1ces (MTSOs)
4 Code DIVISion Multiple access (COMA)

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Question 28

There are several methods for connectmg to a network, mcludmg the Internet These
methods mclude dial-up and cable modems as well as 01g1tal Subscnber Lme (DSL)
Several types of DSL serv1ces are available Wh1ch DSL serv1ce has a lower
transm1ss1on rate upstream than downstream?
1 Symmetnc DSL (SDSL)
2 Asymmetnc DSL (ADSL)
3 Very H1gh-speed DSL (VDSL)
4 Very H1gh-Adapbve Rate DSL (VHADSL)

Quest1on 29

Wh1ch one of the followmg statements regardmg extranets 1s NOT TRUE?

1 It IS a secure network that uses the Intranet and Web technologies to connect
lnternets of busrness partners
2 It 1s used for coord1nat1on purposes
3 It can be considered a type of lnterorgamzat1onal System (lOS)
4 Reduces Inventory costs

Question 30

Wh1ch of the followmg protocols 1s used for Internet telephony?

1 SMTP
2 POP
3 HTTP
4 VoiP

Question 31

The Federal Express Trackmg System allows customers to enter a package's trackmg
number and locate any package still m the system as well as prepare and pnnt
sh1ppmg forms, get trackmg numbers, and schedule pickups Federal Express 1s an
example of a(n) _
1 mtranet
2 1nternet
3 extranet
4 DMZ

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Question 32

A(n) _ _ 1s an efectromc audio file that 1s posted on the Web for users to download
to the1r mob1/e dev1ces or computers
1 podcast
2 RSS feed
3 Slog
4 W1k1

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Quest1on 33

In the context of web marketmg, whtch term refers to the rate computed by dtvmg the
number of cltcks an adverltsement gets by the total tmpresstons bought?
1 Cost Per Click rate (CPC)
2 Cost Per Thousand (CPM)
3 Click-Through Rate (CTR)
4 Cost Per lmpress1on rate (CPI)

Question 34

Usmg the _ _ model bnngs sellers and buyers together on the Web and collects
commtsstons on transacttons between these parltes
1 merchant
2 brokerage
3 advert1smg
4 m1xed

Question 35

E-commerce stfes that use the model collect mformatton on consumers and
busmesses and then sell th1s mformat1on to other compames for marketmg purposes
1 business-to-consumer
2 cl1ck-and-bnck
3 subscnpt1on
4 mformed1ary

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Question 36

The mam obJective of _ _ 1s to prevent purchases from supp/1ers that are not on the
approved ltst of sellers and el1mmate the processmg costs of purchases
1 honzontal markets
2 e-procurement
3 th1rd-party exchange marketplaces
4 tradmg partner agreements

Question 37

Wtth _ _ technology, mformat1on IS sent to users based on the1r prevtous mqumes,

mterests, or spectficat1ons
1 pull
2 push
3 spot leasrng
4 smartcard

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Question 38

In a data flow d1agram, data stores (databases, f1/e systems, even file cabmets) are
shown as a
1 Red square
2 Blue c1rcle
3 Yellow tnangle
4 Grey rectangle

Question 39

Whtch of the followmg ts an example of a tang1ble beneftf?

1 employee morale
2 better customer sat1sfacbon
3 tncreased flextbrltty rn busrness operatrons
4 new system resultrng rn rncreased prof1ts

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Question 40

Dunng the _ _ phase, analysts choose the solutton that ts the most reallsttc and
offers the htghest payoff for the organtzatton
1 plannmg
2 requ1rements-gathenng and analySIS
3 des1gn
4 1mplementat1on

Question 41

_ _ _ ts a phtlosophy and a software and system development methodology that

focuses on the development, use, and reuse of small, self-contamed blocks of codes
to meet the software needs of an organtzatton
1 XP
2 SOA
3 RAD
4 Ag1le methodology

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Question 42

Wtth reference to the Internet-enabled SCM acfiVIftes, coordmatmg JUst-m-ftme (JIT)

mventory programs w1th vendors and supplters 1s a part of _ _
1 product1on scheduling
2 Inventory management
3 order process1ng
4 procurement

Question 43

A company can purchase a(n) _ _ package that m1ght mclude serv1ces from different
vendors, but the e-dtstnbutor coordmates them mto one package for customers
1 online auctions
2 electronic data Interchange
3 enterpnse resource planmng
4 maintenance, repa1r, and operations

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Question 44

The mam goal of a(n) _ _ system 1s to 1mprove serv1ces offered to consumers and
use consumer contact mformat1on for targeted marketmg
1 e-drstnbutor
2 supply charn management
3 enterpnse resource plannrng
4 customer relat1onsh1p management

Question 45

Stores use "_ _ " to get a customer to buy add1t1onal products that they m1ght already
be purchasmg from a d1fferent store
1 Compet1t1ve-sellrng
2 cross-sellrng
3 1n-sellmg
4 out-sell1ng

.- ..

Question 46

From the list below, how many are groupware toots?

• online chart
• audro conferencrng
• database access
• word processmg
• scheduling

1 2
2 3
3 4
4 5

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Question 47

• Not as well-defmed by standard operatmg procedures

• Include a structured aspect that benefits from mformat1on retneval, analyst1cal
models, and mformatlon systems technology

The above statements are descnptJVe of _ _ dec1s1ons m a typ1cal orgamsat1on

1 automated
2 semi-structured
3 unstructured
4 structured

Question 48

What types of features do DSSs mclude to support dec1s1on makmg?

a What-If analysis
b Goal seekmg
c Sens1t1vrty analys1s
d Exception reportmg analysiS

1 Only a
2 Only a and c
3 Only b
4 a, b, c and d

Question 49

Wh1ch of the followmg geographic objects of a GIS 1s most likely used to show the
locaflon of a nver?
1 Pomts
2 L1nes
3 Areas
4 Reg1ons

Question 50

D1spatchmg personnel and eqwpment to cnme and ftre Jocat1ons 1s an example of a(n)
_ _ GIS appllcatton
1 transportation and log1st1cs
2 urban plann1ng
3 government
4 1nsurance

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Question 51

From the fist below, wh1ch of the followmg are COMPONENTS of a typiCal expert
system?
a Knowledge acqursrt1on fac1lrty
b Knowledge base management system
c User rnterface
d Autonomy
e Explanatron facrhty
f Inference engme
g Mob1lrty

1 Only a, b, c, d and f
2 Only a, b, d, e and g
3 Only c, d, e, f and g
4 Only a, b, c, e and f

Question 52

One of the reqwrements of a computer that can support artJflcJal mtei!Jgence 1s to _ _

1 derrve solutrons to problems by examrnrng all possrble outcomes
2 be able to deal wrth new Situations based on prevrous learnrng
3 antrc1pate human needs and respond to them
4 commumcate non-verbally w1th humans

Question 53

The charactenst1c of an mtelflgent agent demonstrates the agent's ab111ty to

m1grate from one platform to another wtth a mm1mum of human mterventton
1 humanlike Interface
2 adaptabrlrty
3 mobrlrty
4 reactrvrty

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Question 54

Data mmmg agents work w1th a , detectmg trends and d1scovenng new
mformat10n and relat1onshtps among data 1tems that were not readtly apparent
1 data triter
2 data catalog
3 knowledge base
4 data warehouse

Question 55

TVs that adjust screen color and texture for each frame and stabtllze the volume based
on the v1ewer's locatton m the room are demonstratmg _ _
1 fuzzy logrc
2 arttftctal neural capabthttes
3 personal agent quallttes
4 case-based reasontng

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Question 56

Wh1ch one of the followmg statements regardmg v1rtua/ reality 1s INCORRECT? W1thm
the context of vtrlual reality technology, _ _
1 stmulatton refers to gtvtng objects tn a vtrtual reahty envtronment texture and
shadmg for a 3D appearance
2 tnteractton refers to enabling users to act on obJects tn a vtrtual reality envtronment,
such as usmg a data glove to ptck up and move objects
3 telepresence refers to gtvtng users the sense that they are tn another locatton (even
one geographically far away) and can mantpulate objects as though they are
actually rn that locatton
4 full-body tmmerston refers to allowmg users tn dtfferent locations to rnteract and
mantpulate the same world at the same ttme by connecttng two or more vtrtual
worlds

Question 57

Wtthm the context of vtrtual reality technology, _ _ refers to gJVmg users the sense
that they're m another locatiOn, even one geographically far away and can mampulate
objects as though they are actually m that locat1on
1 tnteractton
2 S1mulat1on

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3 telepresence
4 1mmers1on

Question 58

When usmg a(n) _ _ , IS personnel t1me IS freed up to focus on applicatiOns, such as

customer relationship management and fmanc1al mformat1on systems, that are more
strategtcal/y 1mportant to the orgamzatton
1 application serv1ce prov1der model
2 cave automattc v1rtual env1ronment
3 qu1ck response code
4 avatar

Questaon 59

A(n) IS a matnx barcode cons1stmg of black modules arranged m a square

pattern on a wh1te background
1 latent •mage barcode
2 qu1ck response code
3 telepen code
4 RFID tag

Questaon 60

One advantage of gnd computmg 1s , meanmg more nodes can be added for
additional computmg power without affectmg the network's operation
1 1mproved rellab1hty
2 samulat1on
3 scalability
4 1mmers1on

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5 <1 1 <2> <31 C4J <5 1 75 <1 1 <2> <Jl <4> <5 > 110 <11 <21 <3> <4> <5>

6 ell <2> <3> ,,, <5> 41 <11 <2 > <3> <41 <5 > 76 C1 111 <1 l <21 <3> <4 1 <5>

---
1 C2l CJ J C4 l C5l
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9 <11 <21 <3> <4 1 <5> 44 ,,, <2 1 <31 <41 <5 1 79 <1• <2> <3> <41 <5> 114 <1' <21 <31 14l rs.
10 ,, <21 <3> <4> <5> 45 q' •2•
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--
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11 <1 l <2> <3> ,,, <51 52 { 2 1 CJl (4 l t 5J 122 <l l - 2> <31 <4l <51
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---
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----
126
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---
27 t 1 • r 2J rJl c.t1 r5J 62 t1 ) t2)t)J C4 l t 5 l ~7 rll r2-, c31 r.t'J rSl 132 <1> <2> <31 <4> <5
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Created by [;^) D]
MARK READING SHEET INSTRUCTIONS
Your mark readmg sheet IS marked by computer and should therefore be filled m thoroughly and
correctly

USE ONLY AN HB PENCIL TO COMPLETE YOUR MARK READING SHEET

PLEA ')E DO NOT FOLD OR DAMAGE YOUR MARK READING SHEET

Consult the 1llustrat10n of a mark readmg sheet on the reverse ofthts page and follow the mstruct10ns step by
step when workmg on your sheet

Instruction numbers 0 to «i> refer to spaces on your mark readmg sheet wh1ch you should till m as
follows

0 Wnte your paper code m these etght squares, for mstance

p s y 1 0 0 1-1 X I
@

rn rn
The paper nl'mber pertams only to first-level courses conststmg of two papers

WRITE for the first paper and for the second If only one paper, then leave blank

0 Ftll m your mtttals and surname

G F1ll m the date of the exammatton

0 F1llm the name ofthe exammatton centre

0 WRITE the dtgtts of your student number HORIZONTALLY (from left to rtght) Begm by filling m the
first d1g1t of your student number m the first square on the left, then fill m the other dJgtts, each one m a
separate square
8 In each vert1cal column mark the dtgit that corresponds to the d1gll m your student number as follows
[.]
0 WRITE your untque paper number HORIZONTALLY
NB Your umque paper number appears at the top of your exammatton paper and conststs only ofdtglls
(e g 403326)
0 In each vert1cal column mark the d1gtt that corresponds to the d1gtt number m your umque paper
number as follows H
«i> Questton numbers I to 140 mdtcate correspondmg quest10n numbers m your exammauon paper The
five spaces w1th d1g1ts I to 5 next to each questton number mdtcate an altemauve answer to each
questton The spaces of wh1ch the number correspond to the answer you have chosen for each quest JOn
and should be marked as follows [-]

• For offictal use by the mvtgiiator Do not fill m any mformatton here

Created by [;^) D]
I I
'I

t
I,
', II II II 1111
1:
,I

,'
l <{
~~
~:
=.~
Exammal!on penod

Student number

,,
I'
Lf)
Surname

r z F1rst Names
I' ~
..__
Q)>. Subject
1: ..... a.
II~
II
'-
"' ~0
O)U Code of paper 1-1 Number of paper
•I ~>.
......
1: Q)- Centre Date
u~
ciD
t,,
II
I
ro>
-oc
C:J
Thts 1s to cert1fy that I have read the rules govern1ng the exam1nat1ons as set out on the ms1de
cover of thts exam1nabon answer book and 1n the exam1nahon 1nstruct1ons
That the 1nformat1on supplied by me 1n th1s answer book 1s correct and valid
m- I undertake to adhere to the procedures, roles and regulahons of lhe Umvers1ly of South Afnca as
t:: publ1shed 111 the offic1al brochures
ro
S tg nature of candidate

Batch No
10 Number ]~]~ _L.,___[--L--'---L---"-------'-1__,__1_._I__,1
28092015M(Q Signature of 1nv1g11ator ITJIJ___,____.II J
UNISA mv1g1lator's personnel number
I

: ----------1:.:~:~:,~~~1--- ----------- ------- --f

NOTE Not a valid document 1f not completed by the lnv1g1lator

- ~-~~ n1-~- r-
{ ~ ~~
Student number
' !;
<( Surname
V1
'I z F~rst Names

1:
[I
~ SubJeCt
I

Code of paper I-I Number of paper

, ...
....
Centre Date
I~
Thts IS to cert1fy that I have read the rules govem1ng the examinations as set out on the 1nS1de
cover of th 1s exammalton answer book and 1n the exa mmat1on 1nstruct1ons
That the 1nformatton supphed by me 111 th1s answer book IS correct and valid
I undertake to adhere to the procedures, rules and regu lations of lhe Un1vers1ty of South Afnca as
published 1n the offic1al brochures

S1gnature of candtdate
ID Number r~-.-~---.-.-~--,-,----,-.,--,--,--,-

Batch No Signature of tnVIQJiator

j~
28092015M(Q UNISA tnVIQtlator's personnel number
t.___ _ __ __ NOTE Not a vahd d ocument 1f not completed by the lnv1g1lator

Created by [;^) D]