Citizen’s / Client’s Charter

for
(Ministry of Corporate Affairs)
(2017-2018)

Address Shastri Bhawan, New Delhi- 110001

Website Id www.mca.gov.in
Date of Issue January, 2018
Next review January, 2019

1
Vision - Mission

Vision

To be a facilitator of world class governance of corporates.

Mission

 To transform regulatory environment for easy compliance;

 To balance competing interests of various stakeholders; and
 To build and strengthen institutions for achieving excellence in service delivery.

2
 Main Services/Transactions

S.No Services/ Weight Responsible Email) Phone No. Process Documen Fees
Transactions % Person t
Required Category Mode Amount
(Designation)
1. Availability of 5 Registrar of roc.crc@mca.gov.in 0124-2290014 1. Submission of the E-Form The Online Rs.
name for new Companies Companies
company and required documents On- INC-1 1000/-
(RoC) Central (Registration
for change of line complete in all
Registration respects for Approval of of office &
Name of
existing Centre (CRC) ROC. Fees)
company on behalf of Rules, 2014
RoC
2. Verification as per
concerned
name guidelines and
trademarks.

3. Communication of
deficiencies, if any to the
Applicant.

4. Resubmission of
application after removal
of deficiencies.

5. Communication of
approval by authorized
officer of Office of
Registrar of Companies

2. Incorporation 5 Registrar of roc.crc@mca.gov.in 0124-2290014 1. Submission of the This The NEFT/ As per
of a Company. Companies Ministry Companies table of
required documents On- vide Challan/ fees
(RoC) Central (Registration
line complete in all notification Online
Registration respects for Approval of of office &
GSR no.
Centre (CRC) ROC. 936(E) dt Fees)
on behalf of 01.10.201 Rules, 2014
RoC 2. Examination of
6 through
concerned documents and other
Companie
compliances as per s

3
 provisions of Companies (Incorporat
Act, 2013 by Office of ion) Fourth
ROC. Amendme
nt Rules,
3. Communication of 2016 has
deficiencies, if any to the come out
applicant. with
Simplified
4. Approval of the Proforma
Competent Authority for
and issue of Certificate Incorporati
of Incorporation by ng
Registrar of the Companie
Companies. s (SPICe)
Form
No.INC-32
along with
e-
Memorand
um of
Associatio
n in Form
No. INC-
33 and e-
Articles of
Assocatio
n in Form
No. INC-
34 which
shall
eliminate
the
requireme
nt of
physically
signing the
MOA and
AOA by
the
subscriber
s. The fee
for SPICe
form is Rs.
500. The
Integrated
Form INC-
29 has
been

4
 replaced
with
SPICe
Form.
Furrther,
through
notification
no. GSR
1184(E) dt
29.12.201
6, Form
No. INC-2
has been
omitted.
Further,
Form No.
INC-7 is
required to
be filed in
case of
Part I
company
and
company
with more
than seven
subscriber
s

5
 Registration of Registrar of roc.crc@mca.gov.in 0124-2290014 1. Submission of the E-Form The Online As per
3. unregistered 4 Companies Companies table of
Companies required documents On- URC-1 fees
(RoC) Central (Registration
line complete in all
Registration respects for Approval of of office &
INC-7
Centre (CRC) ROC. Fees)
on behalf of INC-22
Rules, 2014
RoC
concerned 2. Examination of
documents and other
compliances as per DIR-12
provisions of Companies
Act, 2013 by Office of
ROC.

3. Communication of
deficiencies, if any to the
applicant.

4. Approval of the
Competent Authority
and issue of Certificate
of Registration of
Companies by Registrar
of the Companies.

6
 Registration Registrar of 1. Submission of the E-Form The Online As per
4. of a place of 5 the 011-26235707 Companies table of
roc.delhi@mca.gov.in required documents On- FC-1
Business in Companies, (Registration fees.
India by a Delhi line complete in all
respects for Approval of of office &
company
incorporated Registrar of Companies, Fees)
outside India Delhi Rules, 2014

2. Examination of all
documents by Office of
Registrar of Companies.

3. Communication of
deficiencies, if any to the
Applicant.

4. Issue of Certificate of
registration by Registrar
of Companies, Delhi

7
5. Change of 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the E-Form The Rs.
name of the Companies of Companies Online
Company the State roc.shillong@mca.gov.in 0364-2222519 required documents On- INC-24 2,000-
(Registration
concerned roc.patna@mca.gov.in 0612-222172 line complete in all 20,000
respect for approval of of office &
roc.delhi@mca.gov.in 011-26235707 Registrar of Companies Fees)
roc.goa@mca.gov.in 0832-2438617 Rules, 2014
roc.ahmedabad@mca.gov.in 079-27437597 2. Examination of all
documents by Office of MGT-14 Rs.
roc.jammu@mca.gov.in 0191-2470306 Registrar of Companies 200-600
roc.bangalore@mca.gov.in 080-25633105
roc.ernakulam@mca.gov.in 0484-2423749 3. Communication of
deficiencies to the
roc.gwalior@mca.gov.in 0751-2321907
applicant
roc.mumbai@mca.gov.in 022-22812627
roc.cuttack@mca.gov.in 0671-2365361 4. Resubmission of
application after removal
roc.pune@mca.gov.in 020-25521376
of deficiencies.
roc.pondicherry@mca.gov.in 0413-2240129
roc.chandigarh@mca.gov.in 0172-2639415 5. Issue of certificate by
roc.jaipur@mca.gov.in 0141-2222465 the office of Registrar of
roc.chennai@mca.gov.in 044-28270071 Companies.
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

8
6 Registration 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the E-Form The Rs.
for change of Companies of Companies Online
state roc.shillong@mca.gov.in 0364-2222519 required documents On- MGT-14 200-600
Objects of the (Registration
Company concerned roc.patna@mca.gov.in 0612-222172 line complete in all
respect for approval of of office &
roc.delhi@mca.gov.in 011-26235707 Registrar of Companies Fees)
roc.goa@mca.gov.in 0832-2438617 Rules, 2014
2. Examination of all
roc.ahmedabad@mca.gov.in 079-27437597
documents by Office of
roc.jammu@mca.gov.in 0191-2470306 Registrar of Companies
roc.bangalore@mca.gov.in 080-25633105
roc.ernakulam@mca.gov.in 0484-2423749 3. Communication of
deficiencies to the
roc.gwalior@mca.gov.in 0751-2321907
applicant
roc.mumbai@mca.gov.in 022-22812627
roc.cuttack@mca.gov.in 0671-2365361 4. Resubmission of

roc.pune@mca.gov.in 020-25521376 application after removal

of deficiencies.
roc.pondicherry@mca.gov.in 0413-2240129
roc.chandigarh@mca.gov.in 0172-2639415 5. Issue of certificate by
roc.jaipur@mca.gov.in 0141-2222465 the office of Registrar of
roc.chennai@mca.gov.in 044-28270071 Companies.
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

9
7 Conversion of 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the E-Form The Online Rs.
Private Company Companies of Companies
to Public the State roc.shillong@mca.gov.in 0364-2222519 required documents On- INC-27 2,000-
(Registration
company concerned roc.patna@mca.gov.in 0612-222172 line complete in all 20,000
of office &
respect for approval of
roc.delhi@mca.gov.in 011-26235707 Registrar of Companies Fees)
roc.goa@mca.gov.in 0832-2438617 Rules, 2014
roc.ahmedabad@mca.gov.in 079-27437597 2. Examination of all MGT-14 Rs.
documents by Office of 200-600
roc.jammu@mca.gov.in 0191-2470306
Registrar of Companies
roc.bangalore@mca.gov.in 080-25633105
roc.ernakulam@mca.gov.in 0484-2423749 3. Communication of
deficiencies to the
roc.gwalior@mca.gov.in 0751-2321907
applicant
roc.mumbai@mca.gov.in 022-22812627
roc.cuttack@mca.gov.in 0671-2365361 4. Resubmission of

roc.pune@mca.gov.in 020-25521376 application after removal

of deficiencies.
roc.pondicherry@mca.gov.in 0413-2240129
5. Issue of certificate by
roc.chandigarh@mca.gov.in 0172-2639415
the office of Registrar of
roc.jaipur@mca.gov.in 0141-2222465 Companies.
roc.chennai@mca.gov.in 044-28270071
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

10
8 Conversion of 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the E-Form The Online Rs.
unlimited Companies of Companies
the State roc.shillong@mca.gov.in 0364-2222519 required documents On- INC-27 2,000-
company into (Registration
limited by shares concerned roc.patna@mca.gov.in 0612-222172 line complete in all 20,000
respect for approval of of office &
or by guarantee
roc.delhi@mca.gov.in 011-26235707 Registrar of Companies Fees)
roc.goa@mca.gov.in 0832-2438617 2. Examination of all Rules, 2014
roc.ahmedabad@mca.gov.in 079-27437597 documents by Office of MGT-14 Rs.
Registrar of Companies 200-600
roc.jammu@mca.gov.in 0191-2470306
3. Communication of
roc.bangalore@mca.gov.in 080-25633105 deficiencies to the
roc.ernakulam@mca.gov.in 0484-2423749 applicant
roc.gwalior@mca.gov.in 0751-2321907 4. Resubmission of
application after removal
roc.mumbai@mca.gov.in 022-22812627
of deficiencies.
roc.cuttack@mca.gov.in 0671-2365361
5. Issue of certificate by
roc.pune@mca.gov.in 020-25521376 the office of Registrar of
roc.pondicherry@mca.gov.in 0413-2240129 Companies.
roc.chandigarh@mca.gov.in 0172-2639415
roc.jaipur@mca.gov.in 0141-2222465
roc.chennai@mca.gov.in 044-28270071
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

11
9. Registration of a 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the E-Form The Online Rs.
Prospectus Companies of Companies
before issue of the State roc.shillong@mca.gov.in 0364-2222519 required documents On- GNL-2 200-600
(Registration
IPO or FPO concerned roc.patna@mca.gov.in 0612-222172 line complete in all
of office &
respects for Approval of
roc.delhi@mca.gov.in 011-26235707 Fees)
Registrar of Companies.
roc.goa@mca.gov.in 0832-2438617 Rules, 2014
roc.ahmedabad@mca.gov.in 079-27437597 2. Examination of all
roc.jammu@mca.gov.in 0191-2470306 documents by Office of
roc.bangalore@mca.gov.in 080-25633105 Registrar of Companies.

roc.ernakulam@mca.gov.in 0484-2423749
3. Communication of
roc.gwalior@mca.gov.in 0751-2321907 deficiencies in a
roc.mumbai@mca.gov.in 022-22812627 document, if any to the
roc.cuttack@mca.gov.in 0671-2365361 Company.
roc.pune@mca.gov.in 020-25521376
4. Issue of
roc.pondicherry@mca.gov.in 0413-2240129
acknowledgement by
roc.chandigarh@mca.gov.in 0172-2639415 the office of Registrar of
roc.jaipur@mca.gov.in 0141-2222465 Companies. (manual
roc.chennai@mca.gov.in 044-28270071 process)
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

12
 E-Form The Online Rs.200-
10. Registration of 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the Companies 600
Companies of CHG-1
Charge Creation/ (Registration
the State r c.shillong@mca.gov.in
o 0364-2222519 required documents On-
modification and CHG-4 of office & As per
concerned roc.patna@mca.gov.in 0612-222172 line complete in all
satisfaction of CHG-9 Fees) fee table
respects for Approval of
charge roc.delhi@mca.gov.in 011-26235707 of
Registrar of Companies. Rules, 2014 chapter
roc.goa@mca.gov.in 0832-2438617 24 rules
roc.ahmedabad@mca.gov.in 079-27437597 2. Examination of all of the
documents by Office of Compani
roc.jammu@mca.gov.in 0191-2470306
es Act,
roc.bangalore@mca.gov.in 080-25633105 Registrar of Companies. 2013
roc.ernakulam@mca.gov.in 0484-2423749
3. Communication of
roc.gwalior@mca.gov.in 0751-2321907 deficiencies, in the
roc.mumbai@mca.gov.in 022-22812627 document to the
roc.cuttack@mca.gov.in 0671-2365361 applicant/company.

roc.pune@mca.gov.in 020-25521376
4. Issue of certificate by
roc.pondicherry@mca.gov.in 0413-2240129
the office of Registrar of
roc.chandigarh@mca.gov.in 0172-2639415 Companies
roc.jaipur@mca.gov.in 0141-2222465
roc.chennai@mca.gov.in 044-28270071
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

13
11 Condonation of 4 Regional rd.east@mca.gov.in 033-22870383 1. Submission of the E-Form The Companies Online Rs.
delay in filing of Directors of the required documents (Registration of
region rd.north@nic.in 0120-2445342 CHG-8 2,000-
charge
concerned rd.northwest@mca.gov.in 079-27498725 On-line complete in office & Fees) 20,000
creation/modification
all respects for Rules, 2014
and satisfaction of rd.south@mca.gov.in 040-24657937 approval of
charge Regional Director
rd.west@mca.gov.in 022-22817259
rd.ser@mca.gov.in 044-28271737 2. Examination of all
rd.ner@mca.gov.in 033-22877390 documents by Office
of RDs'.
3. Communication of
deficiencies, in the
document to the
applicant/company.
4. Issue of Order
granting
Condonation of delay
in filing of charge
creation/modification/
satisfaction by the
office of concerned
Regional Director
12 Extension of time to Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of the E-Form The Companies Online Rs.
hold AGM. 3 Companies of (Registration of
roc.shillong@mca.gov.in 0364-2222519 required documents GNL-1 2,000-
the State
concerned On-line complete in office & Fees) 20,000
roc.patna@mca.gov.in 0612-222172
all respects for Rules, 2014
roc.delhi@mca.gov.in 011-26235707 Approval of Registrar
roc.goa@mca.gov.in 0832-2438617 of Companies.
roc.ahmedabad@mca.gov.in 079-27437597
roc.jammu@mca.gov.in 0191-2470306 2. Examination of all
documents by Office
roc.bangalore@mca.gov.in 080-25633105 of Registrar of
roc.ernakulam@mca.gov.in 0484-2423749 Companies.
roc.gwalior@mca.gov.in 0751-2321907
roc.mumbai@mca.gov.in 022-22812627 3. Communication of
deficiencies, if any to
roc.cuttack@mca.gov.in 0671-2365361
the Company.
roc.pune@mca.gov.in 020-25521376
roc.pondicherry@mca.gov.in 0413-2240129 4. Communication of
roc.chandigarh@mca.gov.in 0172-2639415 approval by the
roc.jaipur@mca.gov.in 0141-2222465 office of Registrar of
Companies.
roc.chennai@mca.gov.in 044-28270071

14
 roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)
Registration of Court Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of E-Form The Companies Online Rs.
13. or NCLT or RD 4 Companies of the required (Registration of
the State r c.shillong@mca.gov.in
o 0364-2222519 INC-28 200-
order. documents by office & Fees)
concerned roc.patna@mca.gov.in 0612-222172 600
companies On-line Rules, 2014
roc.delhi@mca.gov.in 011-26235707 complete in all
roc.goa@mca.gov.in 0832-2438617 respects.
roc.ahmedabad@mca.gov.in 079-27437597
roc.jammu@mca.gov.in 0191-2470306 2. Examination of
all documents by
roc.bangalore@mca.gov.in 080-25633105
Office of Registrar
roc.ernakulam@mca.gov.in 0484-2423749 of Companies.
roc.gwalior@mca.gov.in 0751-2321907
roc.mumbai@mca.gov.in 022-22812627 3. Communication
of deficiencies, if
roc.cuttack@mca.gov.in 0671-2365361
any to the
roc.pune@mca.gov.in 020-25521376 Company.
roc.pondicherry@mca.gov.in 0413-2240129
roc.chandigarh@mca.gov.in 0172-2639415 4. Taking on record
roc.jaipur@mca.gov.in 0141-2222465 the forms for
enabling public
roc.chennai@mca.gov.in 044-28270071 viewing.
roc.coimbatore@mca.gov.in 0422-2318170
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
Issuance of certified Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of Online The Companies Online Per
14 copies of documents 2 Companies of applicatio (Registration of page
roc.shillong@mca.gov.in 0364-2222519 application
of a company. the State alongwith requisite n Rs. 25
concerned roc.patna@mca.gov.in 0612-222172 office & Fees)
blank Stamp Paper and for
& Court Fee for Rules, 2014

15
roc.delhi@mca.gov.in 011-26235707 Approval of Second
Registrar of Certific
roc.goa@mca.gov.in 0832-2438617 ate of
Companies.
roc.ahmedabad@mca.gov.in 079-27437597 incorpo
ration
roc.jammu@mca.gov.in 0191-2470306 2. Examination of
RS.
roc.bangalore@mca.gov.in 080-25633105 all documents by
100
roc.ernakulam@mca.gov.in 0484-2423749 Office of Registrar
of Companies. per.
roc.gwalior@mca.gov.in 0751-2321907 Certific
roc.mumbai@mca.gov.in 022-22812627 ate.
3. Communication
roc.cuttack@mca.gov.in 0671-2365361 of deficiencies, if
roc.pune@mca.gov.in 020-25521376 any to the
Company.
roc.pondicherry@mca.gov.in 0413-2240129
roc.chandigarh@mca.gov.in 0172-2639415 4. Issue of certified
roc.jaipur@mca.gov.in 0141-2222465 copy of the
roc.chennai@mca.gov.in 044-28270071 document by the
office of Registrar of
roc.coimbatore@mca.gov.in 0422-2318170
Companies.
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

16
15 Issuance of Director 3 Regional 1. Submission of E -Form The Companies Online Rs.
Identification Director rd.north@nic.in 0120-2445342 the required (Registration of
DIR-3 500/-
Number(DIN). (North) documents On-line office & Fees)
complete in all Rules, 2014
respects for
Approval of DIN
Cell, Regional
Director(North)

2. Examination of
all documents by
DIN Cell under
Regional
Director(North)

3. Communication
of deficiencies, if
any to the
Applicant.

4. Issue of approval
letter granting DIN
by the office of
Regional Director
(North)
16 Change in DIN 3 Regional 1. Submission of E -Form No.
Particulars Directors 0120-2445342 the required Fee
rd.north@nic.in DIR-6
(North), New documents On-line
Delhi complete in all
respects for
Approval of DIN
Cell, Regional
Director(North)

2. Examination of
all documents by
DIN Cell under
Regional
Director(North)

3. Communication
of deficiencies, if
any to the

17
 Applicant.

4. Re-submission
by Stakeholders

5. Approval of
Regional Director
(North)

17 Conversion of 4 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of E-Form LLP Rules, Online LLP
company to LLP Companies of the required 2009 Rules,
the State roc.shillong@mca.gov.in 0364-2222519 LLP-2 2009
concerned documents On-line
roc.patna@mca.gov.in 0612-222172 LLP-18
complete in all
roc.delhi@mca.gov.in 011-26235707 respects for
roc.goa@mca.gov.in 0832-2438617 Approval of
Registrar of
roc.ahmedabad@mca.gov.in 079-27437597
Companies.
roc.jammu@mca.gov.in 0191-2470306
roc.bangalore@mca.gov.in 080-25633105 2. Examination of
roc.ernakulam@mca.gov.in 0484-2423749 all documents by
Office of Registrar
roc.gwalior@mca.gov.in 0751-2321907
of Companies.
roc.mumbai@mca.gov.in 022-22812627
roc.cuttack@mca.gov.in 0671-2365361 3. Communication
roc.pune@mca.gov.in 020-25521376 of deficiencies, if
roc.pondicherry@mca.gov.in 0413-2240129 any to the
Company.
roc.chandigarh@mca.gov.in 0172-2639415
roc.jaipur@mca.gov.in 0141-2222465 4. Accordingly
roc.chennai@mca.gov.in 044-28270071 approved by the
roc.coimbatore@mca.gov.in 0422-2318170 office of Registrar of
Companies.
roc.kolkata@mca.gov.in 033-22877390
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811

18
 (for the State of Jharkhand)
roc.kanpur@mca.gov.in 0512-2550688

(for the States of U.P and

Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)
18. Shifting of registered 4 Regional rd.east@mca.gov.in r 033-22870383 1. Submission of E-Form The Companies Online Rs.
office of the company Directors of the the required (Registration of
from one State to region d.north@nic.in 0120-2445342 RD-1 2,000-
concerned documents On-line office & Fees) 20,000
another. rd.northwest@mca.gov.in 079-27498725 INC-23
complete in all Rules, 2014
rd.south@mca.gov.in 040-24657937 respects for
rd.west@mca.gov.in 022-22817259 Approval of
concerned Regional
rd.ser@mca.gov.in 044-28271737
Directors.
rd.ner@mca.gov.in 033-22877390
2. Examination of
all documents by
Office of concerned
Regional Director.

3. Communication
of deficiencies, if
any to the
Company.

4. Issue of Order
confirming the
change of
Registered Office of
a Company by the
office of Regional
Director.
19. Shifting of registered 4 Regional rd.east@mca.gov.in 033-22870383 1. Submission of E-Form The Companies Online Rs.
office of the company Directors of the the required (Registration of
region rd.north@nic.in 0120-2445342 RD-1 2,000-
from one RoC to
another RoC within concerned 079-27498725 documents On-line office & Fees) 20,000
rd.northwest@mca.gov.in INC-23
the State. complete in all Rules, 2014
rd.south@mca.gov.in 040-24657937 respects for
rd.west@mca.gov.in 022-22817259 Approval of
concerned Regional
rd.ser@mca.gov.in 044-28271737
Directors.
rd.ner@mca.gov.in 033-22877390

19
 2. Examination of
all documents by
Office of concerned
Regional Director.

3. Communication
of deficiencies, if
any to the
Company.

4. Issue of Order
confirming the
change of
Registered Office of
a Company by the
office of Regional
Director.
20 Grant of license 5 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of INC-12 The Companies Online As per
under Section 8 of Companies of the required (Registration of table of
the State roc.shillong@mca.gov.in 0364-2222519
the Companies Act, fees
concerned documents On-line office & Fees)
2013. roc.patna@mca.gov.in 0612-222172
complete in all Rules, 2014
roc.delhi@mca.gov.in 011-26235707 respects for
roc.goa@mca.gov.in 0832-2438617 Approval of
concerned Registrar
roc.ahmedabad@mca.gov.in 079-27437597 of Companies
roc.jammu@mca.gov.in 0191-2470306
roc.bangalore@mca.gov.in 080-25633105 2. Examination of
all documents by
roc.ernakulam@mca.gov.in 0484-2423749
Office of concerned
roc.gwalior@mca.gov.in 0751-2321907 Registrar of
roc.mumbai@mca.gov.in 022-22812627 Companies

roc.cuttack@mca.gov.in 0671-2365361 3. Communication

roc.pune@mca.gov.in 020-25521376 of deficiencies, if
roc.pondicherry@mca.gov.in 0413-2240129 any to the
Company.
roc.chandigarh@mca.gov.in 0172-2639415
roc.jaipur@mca.gov.in 0141-2222465
4. Grant of License
roc.chennai@mca.gov.in 044-28270071 to the Applicant by
roc.coimbatore@mca.gov.in 0422-2318170 the office of
Registrar of
roc.kolkata@mca.gov.in 033-22877390
Companies.
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811

20
 (for the State of Jharkhand) 0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

21 Appointment or 3 Under 1. Submission of E-Form The Companies Online Rs.

reappointment and
Secretary(CL-VII) US.CL_VII@mca.gov.in 011-23389782 the required MR-2
(Registration of
2,000-
remuneration or
increase in Ministry of documents On-line office & Fees) 20,000
remuneration or Corporate complete in all Rules, 2014
waiver for excess Affairs(HQ) respects for
remuneration paid Approval of MCA.
to managing or
whole-time 2. Examination of
director(s) or all documents by
manager (Section Office of US (CL-
196/197/198) VII), MCA.

3. Communication
of deficiencies, if
any to the
Company.

4. Issue approval of
the Competent
Authority.

Investor Grievance 5 Under Us(igm)@mca.gov.in 011-24366348 1. Submission of Grievanc

22 Redressal Secretary(IGM), e NA NA NA
the Grievances/ Redressa
/CPGRAMS Ministry of
Complaints On-line. l Forms
Corporate
Affairs (HQ)
2. Examination of
[IGM Section]
Grievances/
Complaints in the
Ministry of
Corporate Affairs.

21
 3. Reply to the
applicant

23 Other Grievances/ 3 Shri Shashi Raj shashi.dara@mca.gov.in 23073017 1. Submission of Grievanc

Dara, e NA NA NA
Complaints related to the Grievances/
Deputy Director, Redressa
MCA-21 l Forms
Ministry of Complaints On-line.
Corporate
Affairs
2. Examination of
Grievances/
Complaints in the
Ministry of
Corporate Affairs.

3. Reply to the
applicant
Seeking status of Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of E-Form The Companies Online Rs.
24 Company as 2 Companies of (Registration of
roc.shillong@mca.gov.in 0364-2222519 the required MSC-1 2,000-
dormant under the State
Section 455 concerned documents On-line office & Fees) 20,000
roc.patna@mca.gov.in 0612-222172
complete in all Rules, 2014
roc.delhi@mca.gov.in 011-26235707 respects for One
Person
roc.goa@mca.gov.in 0832-2438617 Approval of Company
Registrar of & Small
roc.ahmedabad@mca.gov.in 079-27437597 companie
Companies.
roc.jammu@mca.gov.in 0191-2470306 s
Rs.
roc.bangalore@mca.gov.in 080-25633105 2. Examination of 1000-2500
roc.ernakulam@mca.gov.in 0484-2423749 all documents by
Office of Registrar
roc.gwalior@mca.gov.in 0751-2321907
of Companies.
roc.mumbai@mca.gov.in 022-22812627
3. Communication
roc.cuttack@mca.gov.in 0671-2365361
of deficiencies, if
roc.pune@mca.gov.in 020-25521376 any to the
roc.pondicherry@mca.gov.in 0413-2240129 Company.
roc.chandigarh@mca.gov.in 0172-2639415
4. Re-submission
roc.jaipur@mca.gov.in 0141-2222465
by Stakeholders
roc.chennai@mca.gov.in 044-28270071
roc.coimbatore@mca.gov.in 0422-2318170 5. Approval of
roc.kolkata@mca.gov.in 033-22877390 Registrar of
Companies
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)

22
 roc.kanpur@mca.gov.in 0512-2550688
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)

Seeking status of 2 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of E-Form The Companies Online Rs.
25 Company as active Companies of (Registration of
roc.shillong@mca.gov.in 0364-2222519 the required MSC-4 2,000-
under Section 455 the State
concerned documents On-line office & Fees) 20,000
roc.patna@mca.gov.in 0612-222172
complete in all Rules, 2014
roc.delhi@mca.gov.in 011-26235707 respects for
roc.goa@mca.gov.in 0832-2438617 Approval of One
Person
Registrar of
roc.ahmedabad@mca.gov.in 079-27437597 Company
Companies. & Small
roc.jammu@mca.gov.in 0191-2470306 companie
s
roc.bangalore@mca.gov.in 080-25633105 2. Examination of Rs.
roc.ernakulam@mca.gov.in 0484-2423749 all documents by 1000-

roc.gwalior@mca.gov.in 0751-2321907 Office of Registrar 2500

of Companies.
roc.mumbai@mca.gov.in 022-22812627
3. Communication
roc.cuttack@mca.gov.in 0671-2365361
of deficiencies, if
roc.pune@mca.gov.in 020-25521376 any to the
roc.pondicherry@mca.gov.in 0413-2240129 Company.
roc.chandigarh@mca.gov.in 0172-2639415
4. Re-submission
roc.jaipur@mca.gov.in 0141-2222465
by Stakeholders
roc.chennai@mca.gov.in 044-28270071
roc.coimbatore@mca.gov.in 0422-2318170 5. Approval of
roc.kolkata@mca.gov.in 033-22877390 Registrar of
Companies
roc.bilaspur@mca.gov.in 07752-250092
06512482811
23
 uttampatole@mca.gov.in
(for the State of Jharkhand) 0512-2550688

roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in
(for the State of Himachal
Pradesh)
26 Registration of 3 Registrar of the roc.hyderabad@mca.gov.in 040-4657937 1. Submission of E-Form The Companies Online Rs.
intimation about Companies of the required (Registration of
appointment of the State roc.shillong@mca.gov.in 0364-2222519 CHG-6 200-
concerned documents On-line office & Fees) 600
Receiver/Manager roc.patna@mca.gov.in 0612-222172
complete in all Rules, 2014
[Section 84(1)] roc.delhi@mca.gov.in 011-26235707 respects for
roc.goa@mca.gov.in 0832-2438617 Approval of
Registrar of
roc.ahmedabad@mca.gov.in 079-27437597
Companies.
roc.jammu@mca.gov.in 0191-2470306
roc.bangalore@mca.gov.in 080-25633105 2. Examination of
roc.ernakulam@mca.gov.in 0484-2423749 all documents by
Office of Registrar
roc.gwalior@mca.gov.in 0751-2321907
of Companies.
roc.mumbai@mca.gov.in 022-22812627
3. Communication
roc.cuttack@mca.gov.in 0671-2365361
of deficiencies, if
roc.pune@mca.gov.in 020-25521376 any to the
roc.pondicherry@mca.gov.in 0413-2240129 Company.
roc.chandigarh@mca.gov.in 0172-2639415
4. Re-submission
roc.jaipur@mca.gov.in 0141-2222465
by Stakeholders
roc.chennai@mca.gov.in 044-28270071
roc.coimbatore@mca.gov.in 0422-2318170 5. Approval of
roc.kolkata@mca.gov.in 033-22877390 Registrar of
Companies
roc.bilaspur@mca.gov.in 07752-250092
uttampatole@mca.gov.in 06512482811
(for the State of Jharkhand)
0512-2550688
roc.kanpur@mca.gov.in
(for the States of U.P and
Uttrakhand)
dr.raj@mca.gov.in

24
 (for the State of Himachal
Pradesh)

27. Condonation of delay 3 MCA 011 2338 1. Submission of CG-1 The Companies Online As per
Headquarters
Sudhir.kapoor@mca.go 3065 fee
u/s 460 of Companies the required (Registration of
Act, 2013
Deputy Director, v.in documents On-line office & Fees)
table of
Policy Division chapter
complete in all Rules, 2014 24 rules
respects. of the
Compa
2. examination of
nies
all documents by Act,
Policy section 2013
3. Re-submission
by Stakeholders
4. Approval by
central Government

25
 Service Standards

S.No. Services/ Transactions Total Success Indicators Service Unit Weight Data
Weight Standard Source

1. Availability of names for new 5 Maximum time to inform deficiencies in the application from the date 2 Working 3 MCA21
company of receipt of the application. Days Data Base
Maximum time taken to communicate approval by the concerned 2 Working 2 MCA21
ROC on receipt of the application Days Data Base
2. Incorporation of a Company. 5 Maximum time to inform deficiencies in the application from the date 2 Working 3 MCA21
of receipt of the application Days Data Base
Maximum time taken to communicate approval and issue of 2 Working 2 MCA21
certificate of Incorporation by the concerned ROC on receipt of the Days Data Base
application
3 Registration of unregistered 4 Maximum time to inform deficiencies in the application from the date 2 Working 3 MCA21
Companies of receipt of the application Days Data Base
Maximum time taken to issue of certificate of Registration by the 2 1
concerned ROC on receipt of approval
4 Registration of a place of 5 Maximum time to inform deficiencies in the application from the date 2 Working 3 MCA21
Business in India by a of receipt of the application Days Data Base
company incorporated
Maximum time taken to issue of certificate by the concerned ROC on 1 2
outside India
receipt of approval
5. Change of name of the 4 Maximum time to inform deficiencies in the application from the date 3 Working 3 MCA21
Company of receipt of the application Days Data Base
Maximum time taken to issue of certificate by the concerned ROC on 3 1
receipt of approval
6. Registration for change of 4 Maximum time to inform deficiencies in the application from the date 3 Working 3 MCA21
Objects of the Company of receipt of the application Days Data Base
Maximum time taken to issue of certificate by the concerned ROC on 2 1
receipt of approval
7. Conversion of Private 4 Maximum time to inform deficiencies in the application from the date 3 Working 3 MCA21
Company to Public company of receipt of the application Days Data Base
Maximum time taken to issue of certificate by the concerned ROC on 3 1
receipt of approval
8 Conversion of unlimited 4 Maximum time to inform deficiencies in the application from the date 3 Working 3 MCA21
Company to limited of receipt of the application Days Data Base
Company Maximum time taken to issue of certificate by the concerned ROC on 3 1
receipt of approval
9 Registration of a Prospectus 4 Maximum time to inform deficiencies in the application from the date 2 Working 3 MCA21
before issue of IPO or FPO of receipt of the application Days Data Base
Maximum time taken to issue acknowledgement by the concerned 1 1
ROC from the date of receipt of the application.

26
10 Registration of Charge 4 Maximum time to inform deficiencies in the application from the date 3 Working 3 MCA21
Creation/ modification/ of receipt of the application Days Data Base
satisfaction Maximum time taken to issue of certificate by the concerned ROC on 2 1
receipt of approval
11. Condonation of delay in filing 4 Maximum time to inform deficiencies and take up queries and 20 Working 3 MCA21
of charge creation/ clarification on the application from the date of receipt of the application days Data Base
Maximum time taken to issue of order granting condonation by the 10 1
modification/ satisfaction concerned Regional Director on receipt of approval
12. Application for extension of 3 Maximum time to inform deficiencies in the application from the date 5 Working 2 MCA21
time to hold AGM of receipt of the application Days Data Base
Maximum time taken to communicate approval by the concerned 2 1
ROC on receipt of approval
13 Registration of Court or 4 Maximum time to inform deficiencies in the application from the date 2 Working 2 MCA21
NCLT or RD order. of receipt of the application Days Data Base
Maximum time taken for granting of license to the applicant on receipt 2 2
of duly completed application form with required documents

14 Issuance of certified copies 2 Maximum time to inform deficiencies in the application from the date 4 Working 1 MCA21
of documents of a company. of receipt of the application Days Data Base
Maximum time taken to issue certified copy of the document on 3 1
receipt of duly completed application form with required documents
15 Issuance of Director 3 Maximum time to inform deficiencies in the application from the date 1 Working 2 MCA21
Identification Number (DIN). of receipt of the application Days Data Base
Maximum time taken to issue approval letter granting DIN on receipt 1 1
of duly completed application form with required documents.
16. Change in DIN Particulars 3 Maximum time to inform deficiencies in the application from the date 1 Working 2 MCA21
of receipt of the application Days Data Base
Maximum time taken to issue letter for changing DIN on receipt of 1 1
duly completed application form with required documents.
Conversion of company to 4 Maximum time to inform deficiencies in the application from the date 2 Working 3 MCA21
17 LLP of receipt of the application. Days Data Base
Maximum time taken to issue certificate of conversion on receipt of 3 1
duly completed application form with required documents.

Shifting of registered officeof 4 Maximum time to inform deficiencies and take up queries and 45 Working 2 MCA21
18 the company from one State clarification on the application from the date of receipt of the application days Data Base
to another
Maximum time taken to issue order confirming the change of 15 2
Registered Office of a Company on receipt of duly completed
application form with required documents
Shifting of registered office of 4 Maximum time to inform deficiencies in the application from the date 45 Working 2 MCA21
19 the company from one RoC of receipt of the application Days Data Base
to another RoC within the Maximum time taken to issue order confirming the change of 15 2
State. Registered Office of a Company on receipt of duly completed
application form with required documents

27
 Grant of license under 5 Maximum time to inform deficiencies in the application from the date 5 Working 2 MCA21
20 Section 8 of the Companies of receipt of the application Days Data Base
Act, 2013. Maximum time taken for granting of license to the applicant on receipt 2 3
of duly completed application form with required documents
21 Appointment or 3 Maximum time to inform deficiencies in the application from the date 15 Working 1 MCA21
Reappointment and payment of receipt of the application Days Data Base
of remuneration to or
payment of increased
Maximum time taken for communicating approval on receipt of 30 2
remuneration to or waiver of
recovery of excess application completed in all respect.
remuneration paid to
Managing Director/ Whole-
Time Director/Manager/
Chief Executive Officer.
Investor Grievance 5 Maximum time taken to dispose of from the date of receipt of 30 Working 5 MCA21
22 Redressal /CPGRAMS grievance Days Data Base

Other Grievances/ 3 Maximum time taken to dispose of from the date of receipt of 30 Working 3 MCA21
23 grievance. Days Data Base
Complaints related to MCA-
21
24 Application for seeking 2 Maximum time to inform deficiencies from date of receipt of the form 3 Working 1 MCA21
status of Company as Days Data Base
dormant under Section 455 Maximum time to communicate approval or intimation about the form 2 1
having been taken on record
Application for seeking 2 Maximum time to inform deficiencies from date of receipt of the form 3 Working 1 MCA21
25 status of Company as active Days Data Base
Maximum time to communicate approval or intimation about the form 2 1
under Section 455 having been taken on record
26 Registration of intimation 3 Maximum time to inform deficiencies from date of receipt of the form 3 Working 2 MCA21
about appointment of days Data Base
Maximum time to communicate approval or intimation about the form 2 1
Receiver/Manager
having been taken on record
[Section 84(1)]
27 Condonation of delay u/s 460 3 Maximum time to inform deficiencies in the application from the 15 Working 1 MCA21
date of receipt of the application days Data Base
Maximum time taken to issue of approval by CG 30 2

28
List of Stakeholders/Clients

S.No Stakeholders/Clients

1. Corporate Sector (all companies, LLPs)

2. Professionals-CAs, CSs, ICWAs, Advocates etc.

3. Investors

4. Banks

5. Other Government Ministries/Department at center

6. State Governments (Stamp duty etc.)

7. Citizens of India

29
Indicative Expectations from Service Recipients

S.No Indicative Expectations from Service Recipients

1. Submit duly completed application forms (in all respects).

2. Strict compliance to rules, regulations and guidelines issued by Ministry from time to time.

3. Adoption of good practices in Corporate governance and corporate social responsibility.

4. Safeguarding the interests of investors.

5. Giving suggestions/inputs on policy to further strengthen as well as other matters.

6. Give your suggestions/inputs on draft placed on Ministry’s website/those circulated to you.

30
 Grievance Redressal Mechanism

SL Nature of Name and address of Landline E-mail Mobile

. Grievances/Complaints Public Grievance No.
No officer
.
1 Investor Grievance Shri V.K. Tel. 011- 9737342220
Khubchandani, DII, 23389263 vijay.khubchandani@mca.gov.
Kota House, in
Shahjahan Road,
New Delhi

2 Other Shri J.S. Audhkhasi, Tel. 011- 9818452352

Grievances/Complaints audhkhasi.js@nic.in
Director 23381615
Room No. 512
A Wing,
Shastri Bhawan,
New Delhi
3 Grievances/Complaints Shri Ashish Tel. 23070954 ashish.kushwaha@mca.gov.in 9869062255
related to MCA21 Kushwaha,
Director
Room No. 514,
A Wing,
Shastri Bhawan,
New Delhi

31
32