AutomobileInsuranceGuide WEB
AutomobileInsuranceGuide WEB
Please refer to the Glossary found on page 11 for definitions of the terms in bold face.
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Stacking of UM or UIM
When you stack your UM and/or UIM
coverages, your limit of coverage for each
covered vehicle on your policy is multiplied by
the number of vehicles on the policy. You can also
stack your UM and/or UIM coverages to receive
uninsured or underinsured motorist
coverage from more than one policy under
which you are insured. By law, stacked
coverage applies unless you reject it. You
will pay less in premiums if you reject
stacked coverage.
Funeral Benefit
Funeral Benefits pay, up to the limit specified in
the policy, for funeral expenses if you or a family
member dies as a result of an auto accident, regardless
of who was at fault in the accident.
Income Loss
This pays a portion of your lost wages when injuries
coverage, and you are found at fault for an accident, sustained in an auto accident keep you from working.
you may be responsible to pay for anything your
Collision
insurance does not cover.
Collision coverage pays to repair damage to your
What Are the Optional car as a result of an accident. Most banks or lenders
Coverages in Pennsylvania? require you to buy this coverage to receive a car loan.
Under Pennsylvania law, the insurance company
Auto insurance policies also offer a variety of applies a $500 deductible unless you request a
additional optional coverages that can be purchased. lower amount. Generally speaking, the higher your
These include: deductible, the lower your premium.
This coverage applies to you, relatives residing in Comprehensive coverage pays for theft or
your household, and your passengers if injured by an damage to your car from hazards such as fire, flood,
at-fault uninsured motorist or hit and run driver. vandalism, and striking an animal. Most banks or
This does not cover damage to property. lenders require you to buy this coverage to receive a
car loan. There are various levels of deductible that
Underinsured Motorist (UIM)
may be purchased.
This coverage applies to you, relatives residing in
Extraordinary Medical Benefits
your household, and your passengers if injured by
an at-fault motorist who does not have enough This pays for medical and rehabilitation expenses that
insurance to pay your claim. This does not cover exceed $100,000, up to a maximum limit of $1.1
damage to property. million.
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Accidental Death Benefit of the vehicle, its safety features, where the vehicle
is garaged, the average number of miles driven in a
Accidental Death Benefit pays a specified dollar benefit
year, the coverages and limits chosen for the policy,
to the personal representative of a person who dies as
and the driving history of the drivers, to name a few.
a result of injuries sustained in an auto accident.
Some companies may use your credit history when
Rental Reimbursement Coverage determining your premium. Companies cannot use
it to increase your rate when you renew. By law,
Rental Reimbursement Coverage pays—up to the insurance companies are prohibited from charging
limit on your policy, your expenses to rent a vehicle different rates based on an applicant’s race, religion,
if the vehicle on your policy sustains a covered national origin, and gender.
comprehensive or collision loss.
Towing Coverage
How Are Rates Determined? « Driving record (accidents and moving violations);
« Estimated annual mileage driven;
When you are ready to purchase insurance, the
insurance company or producer (agent) will « Full vehicle identification number;
ask you a series of questions and, based on your
answers, will decide whether or not they will accept
« Year of vehicle;
you as a policyholder. This practice is known as « Cost of vehicle; and
underwriting. By law, insurance companies may
not unfairly discriminate by using underwriting « Special equipment, such as anti-theft devices,
airbags, etc.
standards based on things such as race, religion,
nationality, ethnic group, age, gender, family size,
occupation, place of residence, and marital status.
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What Questions Should I Ask? « Can I choose any body shop or glass shop to
repair my car? Does the policy pay for original
The insurer will ask you questions and use the manufacturer’s parts or aftermarket parts?
answers to decide whether to insure you and how
much your premium should be. You should also ask « If my car is disabled, will this policy pay for a
questions to be sure you are getting the coverage you rental car while it is being repaired? Is there any
want and from an agent and insurer you trust. cap or limit?
Here are some questions you should ask your agent « If my car is disabled, will this policy
pay to have it towed to a garage or body
or company representative when you
shop?
shop for auto insurance:
« Will this policy cover me if I have an accident Your child may be eligible for discounts. Ask your
while traveling for work? insurance company if discounts are offered for good
grades or completed driver education courses.
« If my car is totalled, how is the value of my
vehicle set?
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Mature Drivers pain and suffering—unless the injuries meet one of
the exceptions in the law. With full tort, you have
Taking a driver safety training course is an excellent unrestricted rights. If you fail to specially elect limited
way to keep your driving skills sharp, and it can tort, you will be deemed to have elected full tort.
also earn you a reduced rate on your car insurance
Deductibles
if your carrier offers such a discount. Pennsylvania
law requires insurance companies to provide at least a By choosing higher deductibles on comprehensive
five percent premium discount for each vehicle on an and collision coverage, you may be able to lower
auto policy under which all named insureds are 55 your policy cost. Just remember that the deductible
years of age or older and have successfully completed you choose is what you are responsible for paying
a driver improvement course that meets the standards out of your pocket in the event you file a claim.
of PennDOT.
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A good rule of thumb is to get quotes from at least agreements are separate contracts that often include
three different insurance companies. Make sure your a limited power of attorney that gives the finance
quotes are for the exact same coverages and limits. company some authority over the termination of
Cost can vary significantly among companies. Ask your policy. Moreover, if the policy is cancelled, the
for copies of the insurance policies. It is important to insurance company must remit all return premiums
read the policies to understand the differences in to the finance company, which will apply them to your
coverage from policy to policy and especially account.
what is excluded. No two policies are exactly
the same. Personal effects and equipment such as
cellular telephones, compact discs,
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After You Purchase Insurance questions, contact your insurance agent or company.
They are responsible for serving your policy,
After you purchase automobile insurance you will including responding to any questions you may have
receive your policy. Your policy is a contract between regarding the terms in your policy. If you purchased
you and your insurance company. You should take a policy directly from the insurance company, a
time to read your policy. Every policy includes a company representative should be able to respond
declarations page (below). It lists the insurance to your questions. If you still have questions, you
company, your name, the policy number, vehicles, may choose to email, write, or call the Pennsylvania
coverages, deductibles, limits, cost of premium, Insurance Department’s Bureau of Consumer
and effective and expiration dates. If you have Services. We will be happy to answer your questions.
*Please refer to pages 2 and 3 for the Required Coverages and Optional Coverages in Pennsylvania.
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Be sure to pay your premium. Pennsylvania law detailing the reasons you disagree with the action to
does not require companies to extend a grace period the Pennsylvania Insurance Department. To preserve
for premium payments. If your insurance company your appeal rights, the statement must be
does not receive your premium by the due date, the received by the Insurance Department within 30
company can cancel your policy. days of the company’s mailing of the notice.
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you that it has accepted or denied your claim or
« If there are witnesses, their names and contact
information; and provide you with a written explanation of why
more time is needed.
« If an officer comes to the scene, his or her name,
badge number, police report number, and contact « An insurance company must complete its
information. investigation within 30 days of its receipt of notice
of your claim, unless the investigation cannot
After the accident, write down the date, time, and reasonably be completed within 30 days. If the
location. If possible, take photos. Write down what investigation cannot be completed within 30
happened. This will assist you when reporting the days, for every 45 days thereafter, the insurance
claim to your insurance company. company must provide you with an explanation
for the delay and state when a decision on
the claim may be expected.
Ultimately, the insurance company
is responsible for returning Vehicle Repairs
your vehicle back to its pre- The choice of where your vehicle is repaired
is up to you. Be sure to do your research
damaged condition. when choosing an auto body repair shop.
Some questions to ask:
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Pennsylvania law permits the use of non-OEM/ vehicle. Depending on the agreement between the
aftermarket parts but “the operational safety of lienholder and the owner, the insurance payment
the vehicle shall be paramount in considering the can be made directly to the lienholder, the owner,
specification of new parts.” This consideration is or both. If the actual cash value is less than you owe
vitally important for parts involving the drive train, on the vehicle, you may be responsible to pay the
steering gear, suspension units, brake system, or tires. difference to the lienholder. If you believe your loan
is more than the cash value, there are products that
Aftermarket parts are usually made by a company are available at that time that may eliminate or offset
different than the original part manufacturer. Be these costs.
sure to consult with your auto body repair shop or
insurance company if you have any safety concerns One such product provided by insurance carriers is
or part fit concerns when aftermarket parts are used Guaranteed Asset Protection (GAP) Coverage, which
to repair your vehicle. If aftermarket crash parts will generally pay the difference between an insurance
are included in a vehicle appraisal, it must include a company’s payment for a totaled vehicle and the
statement that the appraisal has been prepared based balance of a vehicle loan. This coverage is traditionally
on the use of aftermarket crash parts, that the purchased when an individual is buying a vehicle.
use of these parts voids the existing warranty on the GAP coverage does not pay for deductibles, missed
part being replaced, and the aftermarket crash part payments, or late fees and many times there is a
shall have a warranty equal to or better than the limit to the amount it will pay. Check your policy
remainder of the existing warranty. carefully when choosing to add GAP coverage. If
you have questions about GAP coverage, ask your
Used parts are original equipment (OE) from your insurance agent or company.
vehicle’s manufacturer. Be sure to consult with your
auto body repair shop or insurance company if you Another product that may be purchased in relation
have any safety concerns about parts being used to to a vehicle loan is a Debt Cancellation Agreement
repair your vehicle. (DCA). When this product is sold by the bank issuing
the vehicle loan, it is not considered insurance, but
Ultimately, the insurance company is responsible it functions similar to GAP Coverage. A DCA is an
for returning your vehicle back to its pre-damaged agreement between the loan issuer and the debtor to
condition. If the company uses new parts to replace cancel any remaining debt if the debtor experiences
parts damaged on an older model vehicle, you may a total loss and the amount of debt on the vehicle
be responsible for additional costs as the vehicle is in exceeds its actual cash value. Also similar to GAP
better condition than before the accident. Coverage, this product is traditionally purchased at
Total Loss?
A vehicle is a total loss when the cost to return it
The Pennsylvania
back to the pre-damaged condition is more than the Insurance Department
value of the vehicle or the vehicle is damaged too
severely for repairs. There are different methods that Whether you have a general question,
can be used to calculate the replacement value of your or want to file a complaint, you can get
vehicle. If you have questions regarding the method help at Consumer Services online
used, contact your insurance agent or company. at www.insurance.pa.gov or contact
us toll-free at 1-877-881-6388.
Many people make monthly payments on their
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Auto Insurance Glossary—a
Supplement to the Automobile
Insurance Guide
These definitions are offered to give you a
general understanding of the terms you may hear
that are associated with automobile insurance. Please
note that your individual company may define Claim
similar terms differently. The definitions page in Notice to an insurance
your policy is the final authority regarding company that a loss has occurred
your coverage. which may be covered under the terms and
conditions of the policy.
Adjuster
The person who manages the various aspects of Collision
a claim and determines what will be paid out in Pays to repair damage to your car as a result of an
accordance with the policy and the facts. accident. Most banks or lenders require you to buy
this coverage to receive a car loan.
Aftermarket Crash Part
A non-original equipment manufacturer (OEM) Commission
replacement part, either new or used, for any of the A portion of the policy premium that is paid to
non-mechanical parts that generally constitute the an insurance producer (agent) by the insurance
exterior of the motor vehicle, including inner and company as compensation for the producer’s work.
outer panels.
Comprehensive Coverage
Appraiser Pays for theft or damage to your car from hazards
The person who evaluates the damage caused by an such as fire, flood, vandalism, and striking an
accident or other covered loss and determines the animal. Most banks or lenders require you to buy
amount to be paid under the policy terms. this coverage to receive a car loan.
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Endorsement Limited Tort
A written agreement that changes the terms of an Limited Tort offers you significant savings on your
insurance policy by adding or subtracting coverage. premiums. You are still able to recover out-of-
pocket medical and certain other expenses; however,
Exclusion you are not able to recover certain damages—such
A provision in the policy that explains what is not as payments for pain and suffering—unless the
covered. injuries meet one of the exceptions in the law.
Extraordinary Medical Benefits Limits
Pays for medical and rehabilitation expenses that The maximum amount of benefits the insurance
exceed $100,000, up to a maximum limit of $1.1 company agrees to pay under an insurance policy
million. in the event of a loss.
First Party Minimum Limit
The named policyholder (insured) in an insurance The state-mandated minimum mandatory amount
contract and any relatives residing in the named of benefits.
policyholder’s household.
Medical Benefits
Full Tort Pays medical bills for you and others who are
You retain unrestricted rights to bring suit against covered by your policy, regardless of fault.
the negligent party.
Non-Renewal
Funeral Benefits The termination of an insurance policy at its annual
Pays, up to the limit specified in the policy, for anniversary date.
funeral expenses if you or a family member dies as
a result of an auto accident, regardless of who was Policy
at fault in the accident. A contract that states the rights and duties of the
insurance company and the insured.
Income Loss
Pays a portion of your wages when injuries Premium
sustained in an auto accident keep you from The price paid to the insurance company for a
working. policy.
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Quotation or Quote Surcharge
An estimate of the cost of insurance based on the An extra charge applied to the premium by an
information supplied to the insurance producer insurance company, usually applied as a result of
(agent) or company. This amount may change at-fault accidents or moving violations.
depending upon findings during the underwriting
process. Third Party
An individual other than the policyholder or the
Rental Reimbursement Coverage insurance company who has suffered a loss and
Pays—up to a defined amount—your expenses may be able to collect compensation under the
to rent a vehicle if you have a loss covered under policy, due to the negligent acts or omissions of the
comprehensive or collision benefits. Coverage is sold policyholder.
based on a daily amount of expense, subject to a
maximum limit. Total Loss
Damage or destruction to real or personal property
Single Limit Liability to such extent that it cannot be rebuilt or repaired
Some companies offer single limit liability coverage, to its condition prior to the loss or when it
which pays—up to the specified limit—damages would be cost-prohibitive to repair or rebuild in
for which you are liable under bodily injury and comparison to the value of the property prior to the
property damage coverages. loss.
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Questions?
For more information on
auto insurance, visit:
www.insurance.pa.gov
and click “Auto” under
Coverage
or
call the department at
1-877-881-6388
Rev. 10/2016 v3