Veritas NetBackup™

Appliance Release Notes

Release 2.7.2

NetBackup 52xx and 5330

Veritas NetBackup™ Appliance Release Notes
Documentation version: 2.7.2

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 Contents

Technical Support ............................................................................................ 4

Chapter 1 NetBackup Appliance 2.7.2 features,

enhancements, and changes .................................... 9
NetBackup 5330 hardware features ................................................... 9
About the NetBackup 5330 appliance storage units ....................... 12
NetBackup 52xx hardware features .................................................. 13
About NetBackup Appliance 2.7.2 new features, enhancements, and
changes ............................................................................... 15
NetBackup Appliance new features, enhancements, and
changes ............................................................................... 16

Chapter 2 NetBackup Appliance compatibility .............................. 17

About software release types .......................................................... 17
NetBackup Appliance release compatibility ........................................ 18
About NetBackup Appliance software upgrades .................................. 19
About NetBackup Appliance third-party legal notices ........................... 21

Chapter 3 Operational notes .............................................................. 22

About operational notes for NetBackup Appliance 2.7.2 ........................ 22

New Operational Notes for NetBackup Appliance 2.7.2 ........................ 23
General NetBackup Appliance notes ................................................ 24
NetBackup appliance user interface notes ......................................... 28
Installation and configuration notes .................................................. 30
Upgrade and rollback notes ............................................................ 32
VMware notes ............................................................................. 35
About NetBackup support utilities .................................................... 36
NetBackup Domain Network Analyzer (NBDNA) ........................... 36
NetBackup Support Utility (nbsu) ............................................... 37
About other support resources .................................................. 38
About NetBackup appliance log files ................................................. 38
 Contents 8

Appendix A Release content ................................................................. 41

About the current release content .................................................... 41

NetBackup Appliance 2.7.2 release content ....................................... 42

Appendix B Related documents ........................................................... 44

About the NetBackup Appliance documentation .................................. 44
 Chapter 1
NetBackup Appliance
2.7.2 features,
enhancements, and
changes
This chapter includes the following topics:

■ NetBackup 5330 hardware features

■ NetBackup 52xx hardware features

■ About NetBackup Appliance 2.7.2 new features, enhancements, and changes

■ NetBackup Appliance new features, enhancements, and changes

NetBackup 5330 hardware features

The NetBackup 5330 has more storage capacity, more RAM, and more speed than
any previous NetBackup Appliance. It also has greater I/O capacity through
additional 10 Gb Ethernet ports in comparison with the other NetBackup appliances.
The NetBackup 5330 hardware includes the appliance and a Primary Storage Shelf.
The appliance does not provide any storage, but the space available from the
Primary Storage Shelf and up to two Expansion Storage Shelves can be used for
backups. The Primary Storage Shelf and the Expansion Storage Shelf support
either 3-TB or 6-TB disk drives, but all drives within a shelf must be the same
capacity. The following table shows the available, formatted storage capacity of the
NetBackup 5330 Appliance system.
 NetBackup Appliance 2.7.2 features, enhancements, and changes 10
NetBackup 5330 hardware features

Table 1-1 NetBackup 5330 Appliance version 2.7.2 storage capacity options

NetBackup 5330 Primary Expansion Expansion Total

Appliance Storage Shelf Storage Shelf Storage Shelf storage
(software version capacity
2.7.2)

Configuration A 114TB - - 114TB

Configuration B 114TB 114TB - 229TB

Configuration C 114TB 229TB - 343TB

Configuration D 114TB 114TB 229TB 458TB

Configuration E 229TB - - 229TB

Configuration F 229TB 229TB - 458TB

The 5330 appliance also offers the following improvements over the 5230 appliance:
■ Increased memory
The NetBackup 5330 has 384 GB of RAM, in comparison with a maximum of
128 GB in the 5230 appliance.
■ Increased speed
The 5330 has 3.0-GHz 10-core processors, an improvement over the 2.0-GHz
6-core processors in the 5220.
The 5330 appliance also has external RAID controllers, which leads to three
times the write speed and five times the read speed of the NetBackup 5230.
■ Additional hot-swappable components
The 5330 external RAID controllers are hot-swappable so that a faulty controller
can be replaced without interrupting your operations.
■ Multiple redundant data paths
The NetBackup 5330 has redundant data paths for all critical storage. This
means that it can withstand multiple component failures and still operate.
■ A more resilient storage architecture
The redundant components of the NetBackup 5330 Appliance allow the appliance
to remain productive, even when a hardware component fails. This feature
minimizes the effect of a hardware failure on your operations until the faulty part
can be replaced.
Table 1-2 outlines the differences between the NetBackup 5330, 5230, and 5220
Appliances.
 NetBackup Appliance 2.7.2 features, enhancements, and changes 11
NetBackup 5330 hardware features

Table 1-2 Comparison of NetBackup 5330, 5230, and 5220 Appliances

Parameter NetBackup 5330 NetBackup 5230 NetBackup 5220

Cores 20 12 8

Cache 25 MB 15 MB 12 MB

RAID cache 24 GB 1 GB 512 MB

Speed 3.0 GHz 2.0 GHz 2.4 GHz

Turbo speed 3.6 GHz 2.5 GHz 2.66 GHz

QPI speed 8 GT/s 7.2 GT/s 5.86 GT/s

System memory (GB) 384 GB 128 GB 96 GB

Memory configuration 16GB x 24 8GB x 16 8GB x 12

(DIMMs)

Typical power 2442 Watts (10.7 W 1500 Watts (9.5 W 1500 Watts (9.5 W
consumption with per TB) per TB) per TB)
maximum external
storage

Data retention One Li-ion battery Two One Li-ion battery

backup unit to maintenance-free backup unit
NVRAM per RAID backup units (MFBU)
controller (2 per with Flash and
system) Supercapacitor

PCI add-in card slots 6 6 5

On-board 10 Gb 2 2 0
Ethernet ports

Additional 10 Gb Up to 4 cards (8 Up to 1 card (2 ports) Up to 1 card (2 ports)

Ethernet cards in PCI ports)
assembly

Additional 1 Gb No No Yes
Ethernet cards in PCI
assembly

SAS RAID card in No Yes Yes

PCI assembly

Dual redundant Yes No No

external-storage-based
RAID controllers
 NetBackup Appliance 2.7.2 features, enhancements, and changes 12
NetBackup 5330 hardware features

Table 1-2 Comparison of NetBackup 5330, 5230, and 5220 Appliances

(continued)

Parameter NetBackup 5330 NetBackup 5230 NetBackup 5220

External storage One Primary Storage Up to 4 Veritas Up to 4 Veritas

Shelf and up to two Storage Shelves Storage Shelves
optional Expansion
Storage Shelves

For more information about the hardware architecture of NetBackup Appliances,

see the NetBackup Appliance and Veritas Storage Shelf Product Description
documents.

About the NetBackup 5330 appliance storage units

The NetBackup 5330 Appliance does not contain any internal storage and relies
on the use of the following external storage units:
■ Primary Storage Shelf
This storage unit contains the RAID and is required for every 5330 appliance
installation. The unit connects directly to the appliance with Fibre Channel (FC)
cables. A NetBackup 5330 system supports one Primary Storage Shelf unit.
■ Expansion Storage Shelf
This storage unit is optional and is intended to increase the disk space of
minimum configuration systems that contain only a Primary Storage Shelf. The
unit connects directly to the Primary Storage Shelf with SAS cables. A NetBackup
5330 system supports up to two Expansion Storage Shelf units.

Note: The Primary Storage Shelf and the Expansion Storage Shelf are not
compatible with NetBackup 52xx appliances. The Veritas Storage Shelf is not
compatible with a NetBackup 5330 or with either of its associated storage shelves.

When you begin the initial configuration of a NetBackup 5330 from the NetBackup
Appliance Web Console, a Storage Overview page appears. This page shows the
hardware configuration of your system and identifies the connectivity or the disk
drive issues that may exist. Veritas recommends that you correct all identified issues
before you proceed with the initial configuration.
When you perform the initial configuration from the NetBackup Appliance Shell
Menu, you can manually run the Test hardware command to identify the
connectivity or the disk drive issues that may exist.
For complete information, see the NetBackup Initial Configuration Guide.
 NetBackup Appliance 2.7.2 features, enhancements, and changes 13
NetBackup 52xx hardware features

NetBackup 52xx hardware features

This release supports the 52xx hardware architectures for the appliance. These
architectures run the same software so you can configure them in any of the following
modes:
■ An appliance master server
■ An appliance master and media server
■ An appliance media server only
All appliance architectures support the following features and functionalities:
■ Dual processor, Quad Core, Intel-based systems.
■ Each has a number of hot swap external drives.
■ Fibre Channel connectivity that supports external tape drives.
■ The base configuration supports a Gigabit Ethernet network.
■ High-performance hardware RAID controller.
■ The Intel X520 SR2 10 Gb Ethernet card is either standard on the systems or
an option.
■ Each uses NetBackup as their code base.
■ Linux operating system (provided by Veritas).
■ Each can run the latest version of NetBackup Appliance software.
■ Each supports Media Server Deduplication Pool (MSDP) storage on master and
media servers. MSDP offers up to the maximum available storage capacity on
a 52xx appliance.
The NetBackup 5220 Appliance contains eight internal storage disk drives with a
total formatted storage capacity of 4 TB.
The NetBackup 5230 Appliance contains eight internal storage disk drives that are
available in 1-TB and 3-TB storage capacities. The 1-TB disks provide a total
formatted storage capacity of 4 TB. The 3-TB disks provide a total formatted storage
capacity of 14 TB.
The NetBackup 5220 and 5230 can be used with attached Veritas Storage Shelves
for additional storage. A storage shelf can support either 2-TB or 3-TB disk drives,
but all drives within a shelf must be the same capacity.
Table 1-3 shows the available, formatted storage capacity of the NetBackup 5220
Appliance, with or without attached storage shelves.
 NetBackup Appliance 2.7.2 features, enhancements, and changes 14
NetBackup 52xx hardware features

Table 1-3 NetBackup 5220 storage capacity options

Appliance Appliance Storage Storage Appliance Appliance Appliance Appliance

storage available shelf shelf and one and two and three and four
drives storage drives available storage storage storage storage
(TB) capacity (TB) storage shelf shelves shelves shelves
(TB) capacity available available available available
(TB) storage storage storage storage
capacity capacity capacity capacity (TB)
(TB) (TB) (TB)

1 4.55 2 24 28.55 52.55 * *

1 4.55 3 36 40.55 76.55 112.55 148.55

* If required, 2TB storage drives can be provided.

Table 1-4 shows the available, formatted storage capacity of the NetBackup 5230
Appliance, with or without attached storage shelves.

Table 1-4 NetBackup 5230 storage capacity options

Appliance Appliance Storage Storage Appliance Appliance Appliance Appliance

storage available shelf shelf and one and two and three and four
drives storage drives available storage storage storage storage
(TB) capacity (TB) storage shelf shelves shelves shelves
(TB) capacity available available available available
(TB) storage storage storage storage
capacity capacity capacity capacity (TB)
(TB) (TB) (TB)

1 4.55 2 24 28.55 52.55 * *

1 4.55 3 36 40.55 76.55 112.55 148.55

3 13.65 2 24 37.65 61.65 * *

3 13.65 3 36 49.65 85.65 121.65 157.65

* If required, 2TB storage drives can be provided.

Table 1-5 shows the software version level that is required to achieve your desired
storage capacity.
 NetBackup Appliance 2.7.2 features, enhancements, and changes 15
About NetBackup Appliance 2.7.2 new features, enhancements, and changes

Table 1-5 NetBackup Appliance software dependencies for maximum

storage

NetBackup Maximum number Maximum storage Maximum MSDP

Appliance of attached capacity (with storage capacity
software version storage shelves attached storage
shelves)

2.5 - 2.5.4 2 76 TB 64 TB

2.6.0.1 2 86 TB (with a 14-TB 86 TB*

5230 appliance)

2.6.0.2 and later 4 158 TB 158 TB*

* For best performance, the MSDP partition should not be split between the appliance
and the expansion storage. Veritas recommends that your MSDP partition reside
on expansion storage to optimize performance.
For more information about the hardware architecture of NetBackup Appliances,
see the NetBackup Appliance and Veritas Storage Shelf Product Description
documents.

About NetBackup Appliance 2.7.2 new features,

enhancements, and changes
In addition to a number of new features, this release offers many enhancements
to the issues and improvements from previous NetBackup Appliance releases.
Information about the new features, enhancements, and changes in this release of
NetBackup Appliance can be found in the following sections of this chapter.
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
This release incorporates fixes to several known issues that existed with the
NetBackup Appliance software. Many of these issues pertain to the customer-specific
issues that have been documented in the form of Salesforce.com (SFDC) cases.
Many of the fixes that are incorporated into this release are available as individual
engineering binaries and engineering bundles (EEBs). These EEBs were created
to address specific customer issues with a previous version of the NetBackup
Appliance software. The engineering binaries and bundles that are included in this
release are listed in the Release content appendix of this document.
 NetBackup Appliance 2.7.2 features, enhancements, and changes 16
NetBackup Appliance new features, enhancements, and changes

NetBackup 7.7.2 is the version of NetBackup software that the NetBackup Appliance
2.7.2 release installs. Information about the new features, enhancements, and fixes
found in NetBackup 7.7.2 can be found in the NetBackup 7.7.2 Release Notes
document on the Veritas Support website:
http://www.veritas.com/docs/000099946

NetBackup Appliance new features,

enhancements, and changes
The following list describes the new features, enhancements, and changes in the
NetBackup Appliance 2.7.2 release:
■ Starting with NetBackup Appliance 2.7.2, you can generate a CSV file to include
status of the partition configuration with the command: Hardware ShowHealth
Appliance Partition ExportCSV. Follow the instructions on the Shell Menu
to open the file for more details after the command is executed.
■ Starting with software version 2.7.1, the Primary Storage Shelf and the Expansion
Storage Shelf now support 6TB disks, an enhancement over the previous 3TB
disks. An individual storage shelf may contain either the 3TB disks or the 6TB
disks, but not both.

Note: NetBackup 5330 appliances with software versions 2.6.1.2 and earlier
do not support storage shelves with 6TB drives.

See “NetBackup 5330 hardware features” on page 9.

For more information on the hardware enhancements, refer to the NetBackup
5330 Appliance Product Description Guide.
 Chapter 2
NetBackup Appliance
compatibility
This chapter includes the following topics:

■ About software release types

■ NetBackup Appliance release compatibility

■ About NetBackup Appliance software upgrades

■ About NetBackup Appliance third-party legal notices

About software release types

Veritas maintains a policy by which NetBackup can deliver various levels of releases
to accommodate customer needs. The following list defines the various release
types and the version number schemes that are associated with each type. The
NetBackup Appliance products use these release types and number schemes.
■ A major release is the first in a series of releases. This type of release contains
many new features and enhancements.
■ A minor release is a single-dot release that follows a major release; for example,
2.6. This release type contains many of the same requirements as a major
release. It contains a smaller set of new features and enhancements.
■ A software release update is a double-dot release; for example, 2.6.1. This
release type contains a few new features and enhancements as well as many
product fixes.
■ A maintenance release update is a triple-dot release; for example, 2.6.1.2. This
release type is primarily comprised of a number of fixes that are developed to
 NetBackup Appliance compatibility 18
NetBackup Appliance release compatibility

address issues in major, minor, and software update releases. This release type
may also include a small number of new features and enhancements.

NetBackup Appliance release compatibility

NetBackup appliances enable customers to quickly add an appliance as a media
server or client in an existing NetBackup environment.
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
For information about NetBackup compatibility with the NetBackup appliances, see
the following tech note on the Veritas Support website:
http://www.veritas.com/docs/000008259
Veritas NetBackup has always maintained that the master server within an
environment must be at a version level that is equal to or greater than the version
levels of the media servers and clients within that environment. Veritas recommends
that you keep your entire NetBackup environment up-to-date with the latest
maintenance (triple-dot) releases. However, NetBackup offers the flexibility of an
environment where the clients and the media servers are running a different triple-dot
release than the master server. For example, you can upgrade a media server or
client to version 2.6.1.1 (7.6.1.1) in an environment where the master server is
running version 2.6.1 (7.6.1).
Since the NetBackup catalog resides on the master server, the master server is
considered to be the client for a catalog backup. If your NetBackup configuration
includes a media server, it must use the same NetBackup version as the master
server to perform a catalog backup. See the NetBackup Installation Guide for
information about mixed version support.
See “About software release types” on page 17.
Table 2-1 shows the various compatibility schemes that are supported with the
current NetBackup Appliance 2.7.1 product line. The numbers in parentheses reflect
the base NetBackup version level that is applied to that particular version of
NetBackup Appliance software.
 NetBackup Appliance compatibility 19
About NetBackup Appliance software upgrades

Table 2-1 NetBackup Appliance 2.7.2 release compatibility

NetBackup appliance NetBackup appliance NetBackup client

master server version media server version version

2.7.x (7.7.x) 2.7.x (7.7.x) 7.7.x, 7.7, 7.6.1.x, 7.6.1,

7.6.0.x, 7.6, 7.5.0.x, 7.5,
7.1.0.x, 7.1

2.7.x (7.7.x) 2.6.1.x (7.6.1.x), 2.6.1 (7.6.1) 7.6.1.x, 7.6.1, 7.6.0.x, 7.6,
7.5.0.x, 7.5, 7.1.0.x, 7.1

2.7.x (7.7.x) 2.6.0.x (7.6.0.x) 7.6.0.x, 7.6, 7.5.0.x, 7.5,

7.1.0.x, 7.1

2.7.x (7.7.x) 2.5.x (7.5.0.x), 2.5 (7.5.0.2) 7.5.0.x, 7.5, 7.1.0.x, 7.1

2.7.x (7.7.x) 2.0.x (7.1.0.x) 7.1.0.x, 7.1

All NetBackup 5220, 5230, and 5330 appliances can be upgraded to NetBackup
Appliance version 2.7.2.

Note: If an appliance server is currently at a version earlier than 2.6.1, you cannot
upgrade directly to NetBackup Appliance 2.7.2. You must first upgrade to version
2.6.1.2, and then upgrade to the 2.7.1 product line.

About NetBackup Appliance software upgrades

When a software update release is available, Veritas recommends that you install
it to make sure that you have the latest product features and fixes.
When you upgrade appliance software, the update release may install an updated
version of the operating system, NetBackup, and all appliance interfaces. All services
are shut down automatically when the upgrade begins, and then restarted
automatically after all updates have been applied.

Note: If an appliance server is currently at a version earlier than 2.6.1, you cannot
upgrade directly to version 2.7.2. You must first upgrade to version 2.6.1.2, and
then upgrade to the 2.7.1 product line.

Veritas recommends that you plan your appliance upgrades in advance to help
minimize system down time.
The following describes how you should plan for and perform appliance software
upgrades:
 NetBackup Appliance compatibility 20
About NetBackup Appliance software upgrades

■ Always schedule upgrades when system activity is at its lowest. Veritas

recommends that you suspend all backup and restore operations before starting
the upgrade.
■ Before you begin a software update, Veritas recommends that you take certain
precautions to avoid loss of connectivity. The computer that you use to configure
the device should be set up so that it does not go to sleep, shut down, lose
power, or otherwise lose its network connection. If you lose connectivity during
the installation, the operation fails.
■ An appliance master server must always be at an equal or a later version than
any appliance media server that is used with it. The only exception to this rule
is if Veritas provides a maintenance release to any major, minor, or software
update release. A maintenance release version number is identified with four
digits (2.x.x.x).
■ When you upgrade your appliance, you must only use the software updates that
are available for the appliance. An appliance software update is a complete
package that consists of updates to the appliance, NetBackup, and the operating
system components. Veritas does not support appliance upgrades for any of
the individual components separately.
■ Appliance master servers must always be upgraded before any appliance media
servers are upgraded.
■ During an upgrade from NetBackup Appliance 2.5.x to this version of the
appliance software, the Media Server Deduplication Pool (MSDP) requires 13%
free space to complete the conversion. If you do not have the necessary amount
of free space, the upgrade fails.
■ An upgrade from 2.5.x to the 2.6 product line takes approximately three hours
to complete but can extend beyond that timeframe, depending on the
environment. During that time, the appliance can restart several times. This
behavior is normal.
■ Once the upgrade has started, you must let it run until it has completed.

Note: Veritas recommends that you do not attempt to cancel an upgrade.

Otherwise, you may experience unexpected system behavior. For example,
backups may fail immediately after a canceled upgrade while the services are
restarted. Although this behavior is to be expected, other parts of the system
may potentially have been affected.
 NetBackup Appliance compatibility 21
About NetBackup Appliance third-party legal notices

About NetBackup Appliance third-party legal

notices
NetBackup Appliance products may contain third-party software for which Veritas
is required to provide attribution. Some of the third-party programs are available
under open source or free software licenses. The license agreement accompanying
the software does not alter any rights or obligations you may have under those
open source or free software licenses.
The proprietary notices and the licenses for these third-party programs are
documented in the NetBackup Appliance Third-party Legal Notices document, which
is available at the following website:
https://www.veritas.com/about/legal/license-agreements
 Chapter 3
Operational notes
This chapter includes the following topics:

■ About operational notes for NetBackup Appliance 2.7.2

■ New Operational Notes for NetBackup Appliance 2.7.2

■ General NetBackup Appliance notes

■ NetBackup appliance user interface notes

■ Installation and configuration notes

■ Upgrade and rollback notes

■ VMware notes

■ About NetBackup support utilities

■ About NetBackup appliance log files

About operational notes for NetBackup Appliance

2.7.2
This chapter contains the topics that explain important aspects of NetBackup
Appliance 2.7.2 operations that may not be documented elsewhere in the
documentation set. This document is posted on the Veritas Support website and
may be updated after the GA release of NetBackup Appliance 2.7.2. Therefore,
Veritas recommends that you refer to the following link to view the latest release
information:
http://www.veritas.com/docs/000100512
Because NetBackup Appliance 2.7.2 installs NetBackup 7.7.2 software, the
operational notes that apply to NetBackup 7.7.2 also apply to NetBackup Appliance
 Operational notes 23
New Operational Notes for NetBackup Appliance 2.7.2

2.7.2. For more information on the operational notes for NetBackup, refer to the
NetBackup 7.7.2 Release Notes on the Veritas Support website:
http://www.veritas.com/docs/000099946

New Operational Notes for NetBackup Appliance

2.7.2
Note: If you are familiar with the Operational Notes for the previous release, review
this section to see only the newly documented content for this release. You should
also check the Release content appendix of this document to see the issues that
have been resolved for this release.

Note: The notes and the known issues that are documented in this section may
also apply to previous releases.

The following list contains the notes and the known issues that are newly
documented for this release:
■ The Enhanced Auditing feature that was released in NetBackup version 7.7 is
not currently supported for use on NetBackup appliances. This feature should
not be configured or enabled on a NetBackup appliance.
■ Failed upgrade to 2.7.x caused by inadequate space in configuration volume
for mongoDB:
Upgrades to 2.7.x move mongoDB to the configuration volume. If the configuration
volume does not have enough space to accommodate mongoDB, the upgrade
fails.
To verify if this issue caused the upgrade to fail, view the
/log/patch_log_2.7.x_<date>.log file and search for the following errors:

[<date> <time>] Move mongoDB from default location to Configuration volume.

[<date> <time>] --- FAILED
[<date> <time>] ERROR: Failed to move mongoDB!

To resolve this issue, use the NetBackup Appliance Shell Menu to resize the
configuration volume manually, as follows:
■ Log on to the NetBackup Appliance Shell Menu.
■ Navigate to Main_Menu > Manage > Storage.
■ Run the following command: Resize Configuration 50GB.
 Operational notes 24
General NetBackup Appliance notes

■ Start the upgrade process again after the configuration volume has been
resized successfully.

■ Appliances may not restart automatically after a factory reset from the NetBackup
Appliance Web Console.
Starting with software version 2.7.1, if you perform a factory reset from the
NetBackup Appliance Web Console without retaining storage, the appliance
may not restart automatically to complete the process. If you experience errors
after a factory reset that does not retain storage, do the following:
■ Refresh the browser page.
■ When the appliance login page appears, enter your administrator user name
and password.
The appliance then restarts to complete the factory reset.

■ Special directive operations can fail if the special directive files and commands
are not in the correct NetBackup list or path. One example of a special directive
operation is when you specify an alternate restore path.
Appliance users that need to run NetBackup commands to access special
directive files as a NetBackupCLI user, must do the following to ensure successful
operation:
■ Add the /home/nbusers path to the NetBackup bpcd whitelist.
■ Add the special directive commands to the /home/nbusers directory.
For details about adding entries to the NetBackup bpcd whitelist, refer to the
BPCD_WHITELIST_PATH configuration option in the following documents:
NetBackup Administrator's Guide, Volume 1 - Release 7.7.2
NetBackup Commands Reference Guide - Release 7.7.2

General NetBackup Appliance notes

The following list contains the notes and the known issues that relate to the general
workings of the NetBackup Appliance:
■ Due to the company separation of Veritas from Symantec, some important server
changes occurred that affect NetBackup Appliance environments. These changes
affect SORT, the NetBackup Product Improvement Program, appliance
registration, and AutoSupport. Depending on your firewall settings and your
proxy settings, you may need to make updates to maintain existing functionality.
For specific information on these changes, refer to the following Tech Alert on
the Veritas Support website:
https://www.veritas.com/docs/INFO2803
 Operational notes 25
General NetBackup Appliance notes

■ The NetBackup 5330 Appliance has four Fibre Channel connections between
the compute node and the Primary Storage Shelf. If these storage connections
are not in a supported configuration, the appliance hardware monitoring sends
an alert with UMI code V-475-105-1000 and the following message:
“One or more of the Fibre Channel (FC) cable connections is not installed
correctly or is not functional.”
If you receive this alert and verify that the cables are all connected and functional,
make sure that they are installed in a supported configuration. See the NetBackup
5330 Appliance Hardware Installation Guide for the supported cable
configurations.

Note: : In the NetBackup Appliance 2.6.x line of releases, the hardware

monitoring functionality did not check all instances of unsupported configurations.
Because of this limitation, an appliance that was set up in an unsupported
configuration could still show the FC status as Optimal. If you upgrade an
appliance in this scenario to the 2.7.1 release, the FC status changes from
Optimal to Error, and the alert is sent. This change does not mean that the
cables stopped working. The connections are functional, but not in a supported
configuration. When you reconfigure the cables according to the supported
configurations, the errors are resolved.

■ For this release, if a Veritas Storage Shelf in your configuration is turned off or
loses power, the hardware monitoring interfaces may not reflect the correct
information. If this issue occurs, the Monitor > Hardware page of the NetBackup
Appliance Web Console and the Monitor > Hardware commands in the
NetBackup Appliance Shell Menu show the storage shelf as present. The status
that displays is the last known status before the storage shelf was turned off or
lost power.
The only hardware alerts that are sent in this case are for the partition status.
If you receive a hardware alert for a partition with UMI code v-475-103-1002 or
V-475-103-1003, physically check to make sure that the storage shelf has power
and is turned on. Once the storage shelf is turned on again, the web console
and the shell menu show the latest monitoring information.
If you need to remove a storage shelf from your configuration and from hardware
monitoring, contact Veritas Support for assistance.
■ If you connect a Symantec Storage Shelf to a NetBackup 52xx Appliance, an
AutoSupport alert with UMI code V-475-100-1004 is generated for each storage
disk when the storage shelf is turned on. The following message displays:
"You can either import the foreign configuration or clear the disk."
You can safely ignore these alerts.
 Operational notes 26
General NetBackup Appliance notes

If you connect the storage shelf during initial configuration, the alerts are all
cleared when initial configuration is complete.
If you connect the storage shelf after initial configuration, the alerts are cleared
when you run the storage scan as part of installation. In this case, the NetBackup
Appliance Web Console and the NetBackup Appliance Shell Menu may show
incorrect data for the storage shelf for approximately five minutes after installation
is complete.
See the NetBackup Appliance Hardware Installation Guides for more information
on installing a storage shelf.
■ On a NetBackup 5330 Appliance, once a cable is disconnected, the hardware
monitoring status becomes invalid for reference. To avoid this situation,
guarantee all cables are connected correctly during the whole cable-monitoring
operations.
■ New Copilot feature
The following describes the limitations for the 2.7.2 release:
■ The Copilot feature is supported on NetBackup 5230 and 5330 appliances.
It is not supported for use with the NetBackup 5220.
■ Copilot functionality is limited to the NetBackup Appliance Shell Menu. There
is no NetBackup Appliance Web Console functionality at this time.
■ Client names can be entered using the shortname, the FQDN, or the IP
format. These are translated to the FQDN format after entry.
■ When mounting a share on an Oracle server from the appliance using the
hostname as well as a private IP (VLAN IP) in a VLAN environment, the
following error may be displayed:

mount.nfs: access denied by server while mounting hostname:/shares/share

This error occurs because entries in the /etc/hosts file are added for mapping
the appliance FQDN to VLAN IP addresses. DNS settings are also added
to resolve the public addresses, so the DNS settings can take precedence
over the /etc/hosts entries.
To correct this issue, delete the domain settings by running the following
command: Network > DNS Delete Domain.

■ The appliance login banner is not retained after you upgrade the appliance
software version. To work around this issue, run the LoginBanner Show
command before the upgrade and copy the login banner text. After the upgrade,
run the LoginBanner Set command and use the copied text to set the same
login banner.
 Operational notes 27
General NetBackup Appliance notes

■ An appliance self-test fails if the login banner heading or a single line in the login
banner message contains only the following text: ERROR:.
■ To avoid the potential for data loss, do not attempt to perform a factory reset
from both the NetBackup Appliance Web Console and the NetBackup Appliance
Shell Menu at the same time. This action can cause the factory reset to fail and
can potentially cause storage data loss.
■ If the appliance is configured as a master server or media server and you log
in to the NetBackup Appliance Web Console to change the Enable Fibre
Transport for duplication and backups on a Deduplication Appliance feature,
changes cannot be saved by clicking Save. For this appliance release, you must
change this feature setting by logging into the NetBackup Appliance Shell Menu
and use the Settings > FibreTransport view commands.
■ If you configure the LifeCycle parameter
MAX_TIME_TIL_FORCE_SMALL_DUPLICATION_JOB for an invalid setting, the
appliance responds with a changed successfully message. When you run the
LifeCycle > Show command to view the new setting, the previous setting still
appears. For this release, ignore the message and run the Show command
whenever you change this parameter to verify the configuration. The default
setting is 10 and it can only be changed to a higher value.
■ If the eth0 port is not configured on your appliance, checkpoint operations do
not work from the NetBackup Appliance Web Console. The eth0 port is set as
part of the appliance installation, so this issue only applies if you have
un-configured it.
If you encounter this issue, configure the eth0 port or use the NetBackup
Appliance Shell Menu to create a checkpoint or roll back to a checkpoint.
■ Veritas recommends that you do not use the Symantec Remote Management
interface to create or delete IPMI users. Instead, use the Support > IPMI User
Add and Support > IPMI User Delete commands in the NetBackup Appliance
Shell Menu.
■ If you attempt to create appliance users from multiple sessions simultaneously,
the user creation may fail. If this issue occurs, retry the user creation for any
users that failed.
■ On a NetBackup 5330 Appliance, a preferred path failure can occur when the
LUN ownership fails over from one controller to another controller. In some
cases, one controller can reset the other controller, which then causes a preferred
path failure. When this failure happens, the Storage Status for appliance
hardware monitoring displays as Not Optimal. This failure can persist for weeks
at a time until cleared.
 Operational notes 28
NetBackup appliance user interface notes

If the failure is not cleared, all paths fail, and the affected controller is taken
offline, resulting in loss of redundancy and performance degradation. If you
encounter this issue, contact Veritas Support and have your representative
reference TECH225558.
■ Windows 7/8.1 clients cannot automatically access the appliance CIFS shares.
To work around this issue, run the following command from a Windows command
prompt on the client:
net use /user:admin \\appliance-name *, where appliance-name is the
fully qualified domain name (FQDN) of the appliance.
Enter your appliance administrator password at the prompt.
Once you have run this command, the client is able to access the CIFS shares.
■ If you use a network protocol analyzer like ManageEngine or Wireshark and
have SNMP configured on the appliance, the TimeTicks field on the appliance
SNMP traps is incorrect.
■ For this release of NetBackup Appliance, Replication Director (RD) restores do
not support dynamic multi-pathing (DMP) when the appliance is used as a
backup or a recovery host.
■ During a factory reset, if you select no to the questions of RESET STORAGE
CONFIGURATION and BACKUP DATA [Optional], it indicates that you keep the
storage related configurations. After the factory reset, when you do the initial
role configuration, make sure that the size of the Advanced Disk and MSDP are
not sepcified to 0, otherwise the role configuration fails.

Note: If the size of Advanced Disk and MSDP is already specified to 0 before
the factory reset, then in the initial role configuration after the factory reset, it is
OK to set them to 0.

NetBackup appliance user interface notes

The following list contains the notes and the known issues that relate to the
NetBackup Appliance Web Console and the NetBackup Appliance Shell Menu:
■ When using the NetBackup Appliance Shell Menu, local user commands cannot
be performed before the appliance role is configured. Any attempted local user
commands including, but not limited to granting user permissions, fail if the
appliance role is not configured. If you attempt to run commands before role
configuration, those commands also fail after you complete the role configuration.
To avoid this situation, do not perform any local user commands until after the
appliance role has been configured.
 Operational notes 29
NetBackup appliance user interface notes

■ When expanding the screen resolution to above the size of 1280*1024, and
setting the font size to larger than 11, the command line interface may not display
properly. To avoid this situation, do not change the default font size of the
command line interface if you have adapted a large screen resolution.
■ NetBackup Appliance supports Internet Explorer versions 10.0 and later, and
Mozilla Firefox versions 21.0 and later.

Note: Even though IE 9.x is not a supported browser, the NetBackup Appliance
Web Console may flag IE 9.x as a supported browser. If you are using IE 8.x
or 9.x to access the NetBackup Appliance Web Console, you must upgrade to
IE 10.0 or higher.

■ When you perform the NIS/Kerberos configuration from the NetBackup Appliance
Shell Menu, the display automatically scrolls to the bottom and the screen
appears blank. Scroll back up to view the configuration results.
■ If you see a hardware error on the home page of the NetBackup Appliance Web
Console, but the Monitor > Hardware page does not show the error, check the
NetBackup Appliance Shell Menu to see the current status. The Monitor >
Hardware page may not have some information that is available in the shell
menu.
■ When you install a NetBackup client add-on package on the appliance, the
Version after upgrade that displays on the NetBackup Appliance Web Console
is incorrect. A client package installation does not affect the appliance software
version. However, the web console displays the NetBackup version for the
Version after upgrade.
■ The Monitor > SCSP Events page on the NetBackup Appliance Web Console
does not correctly record user sessions. The logins for the user sessions are
logged on the page, but the logout information is not.
■ During the rollback process after an unsuccessful software update, the
NetBackup Appliance Web Console may temporarily display the following status:
“The appliance is 2.7.2 and not in upgrade state.” In addition, the progress bar
shows 100% completion. Please note that this behavior does not mean that the
upgrade completed successfully.
The appliance restarts shortly after, but no status update or prompt displays on
the web console. Wait for the restart to complete, and you can reconnect to the
appliance. More information is available if you run the UpgradeStatus command
in the NetBackup Appliance Shell Menu during the upgrade.
■ The functionality of OpenLDAP and Active Directory (AD) user names is
inconsistent, as described in the following scenarios:
 Operational notes 30
Installation and configuration notes

■ NetBackup Appliance Web Console and NetBackup Appliance Shell Menu

These interfaces do not recognize OpenLDAP and Active Directory (AD)
user names as case sensitive.
■ NetBackup Java Console
This interface does recognize OpenLDAP and Active Directory (AD) user
names as case sensitive. When you enter these user names with all
lowercase letters, access to the NetBackup Administrator's Console is
granted. If you enter these user names with any or all uppercase letters,
access to the NetBackup Backup, Archive, and Restore interface is granted.

■ The Main > Settings > Security > Authentication > LDAP > Certificate
set path name command in the NetBackup Appliance Shell Menu does not
allow any certificate path names that contain dashes. Path names with dashes
are allowed in the NetBackup Appliance Web Console.
■ Multiple email addresses cannot be added for a point of contact from the Settings
> Notification > Registration page of the NetBackup Appliance Web Console.
However, you can add multiple email addresses for the point of contact from
the NetBackup Appliance Shell Menu. To add multiple email addresses from
the shell menu, run the Settings > Alerts > CallHome Registration Email
command and enter multiple email addresses separated using a semicolon.
■ For this release, the Main > Monitor > NetBackup Jobs Failed command
in the NetBackup Appliance Shell Menu does not display information on some
failed jobs. You can use the Main > Monitor > NetBackup Jobs All command
to check for failed jobs by looking at the status column for each job.
■ If your appliance is not provisioned, the following notification should appear on
the NetBackup Appliance Web Console landing page:
“Call Home service is not functional. Please contact Symantec support to verify
if the system has been provisioned on Call Home server.”
However, in certain cases, the notification does not appear. If the appliance
date and time is not set per Network Time Protocol (NTP), the landing page
only shows a notification to update the date and time. If you set the date and
time per NTP, the Call Home notification appears.

Installation and configuration notes

The following list contains the notes and the known issues that relate to the
installation and configuration of the appliance:
■ You may see the following error during initial configuration when you provide
the host name on the Host Configuration page or run the Hostname Set
command on the NetBackup Appliance Shell Menu:
 Operational notes 31
Installation and configuration notes

"[Error] V-409-930-001: Cannot set the hostname "sample.domain.com". The

hostname could not be resolved. Set the hostname again with a valid hostname."
To resolve this error, ensure that both the short name and the FQDN can be
resolved to an IP address. For example, if you entered sample.domain.com
where sample is the short name, ensure that both sample and
"sample.domain.com" can be resolved to an IP address.
■ If your NetBackup 5330 Appliance includes a Primary Storage Shelf and an
Expansion Storage Shelf, and the expansion shelf has configured RAID volumes
on it, it should not be removed from the appliance setup. If the expansion shelf
is removed, the primary shelf behaves as if the expansion shelf has lost power,
and it produces errors. If you need to remove the expansion shelf, you need to
run the Support > RAID Clear command before you can remove the expansion
shelf from the setup.

Warning: The Support > RAID Clear command deletes all of the data from
both storage shelves. Make sure that you have saved the data elsewhere before
you run the command.

■ When you upgrade a NetBackup 5230 Appliance to NetBackup Appliance 2.6.1,

the following error message appears during the self test:
"The installed version of the BIOS version is not correct. Contact your
administrator to update the BIOS firmware."
You can safely disregard this message. Appliance operations are not affected.
■ If you install a new version of NetBackup Appliance on a previously used
appliance, you may receive the following error message during the appliance
configuration:

Cannot recover the existing MSDP partition because the NetBackup

disk pool and storage unit could not be determined. …
- [Error] Could not configure the appliance.

This error occurs when a preexisting Media Server Deduplication Pool (MSDP)
disk pool has a + in the disk pool name. If you encounter this issue, you need
to change the disk pool name so that it does not include a + and manually
configure the MSDP partition. Use the Manage > Storage > Resize command
to configure the partition.
■ When you attempt to copy a software update to the share directory, do not
initiate any other commands until the copy finishes. If you run a command during
the copy process, you may see that the software update is listed and available.
However, if you install that software update, it can fail.
 Operational notes 32
Upgrade and rollback notes

To avoid this situation, do not run any other commands until the copy process
completes.
■ If you receive an email stating “No license exists” during the initial configuration
of a media server, you can safely disregard the email. The email is sent during
host name configuration. The license key file is renamed when it is modified
with the new host name, and the alert mechanism cannot locate the license
temporarily. When the configuration completes, the license is set correctly. You
can check the license key on the Manage > License page of the NetBackup
Appliance Web Console or with the Main > Manage > License > List
command in the NetBackup Appliance Shell Menu.
■ When you assign the appliance host name during the initial configuration, the
nbcssc service file (NetBackup Cloud Storage Service Container) is not updated
and retains the default nb-appliance host name. This problem prevents cloud
service functionality and the ability to configure cloud storage. To correct this
problem, you must change the appliance host name in the nbcssc service file.
For appliances that are configured as media servers, you must first create a
security certificate before you change the appliance host name in the nbcssc
service file. The following describes how to make these changes to enable cloud
service functionality:
■ Log on to the master server appliance as a NetBackup CLI Administrator.
■ On the master server appliance, run the following command to check whether
any nbcssc processes are running in the background:
ps -eaf | grep nbcssc
If any nbcssc processes are running in the background, stop every instance
by entering the following command:
kill -9 <nbcssc pid>

■ On the master server appliance, run the following command to enter the host
name:
nbcssc -s -a NetBackup -f -m master_name

■ For the appliances that are configured as a media server, perform the
following commands from the same master server appliance in the order as
shown:
bpnbaz -provisioncert media_server_name
nbcssc -s -a NetBackup -f -m master_name

Upgrade and rollback notes

The following list contains the notes and the known issues that relate to upgrades
and rollbacks:
 Operational notes 33
Upgrade and rollback notes

■ During an upgrade to 2.7.1, if a canceled replication operation is restarted right

after the checkpoint is created, the upgrade fails and the system rolls back
automatically. After rollback, the backup cannot work because the media server
is no longer active. To resolve this issue, activate the media server manually
as follows:
■ Log on to the NetBackup Administration Console as administrator.
■ On the left panel, navigate to Media and Device Management > Devices
> Media Servers.
■ On the right panel, right-click the media server you need and select activate
from the shortcut menu.
■ If you encounter a problem with reading a disk's partition table during an
upgrade, the following prompt appears:

Error processing drive

pci-PCI_address

This device may need to be reinitialized.

REINITIALIZING WILL CAUSE ALL DATA TO BE LOST!

This action may also be applied to all other disks needing

reinitialization.

Ignore Ignore all Re-initialize Re-initialize all

If this prompt appears, select Ignore or Ignore all to continue with the
upgrade. This action does not reinitialize the disk and allows the upgrade to
complete.

Note: To prevent this issue, before you upgrade any servers, make sure to stop
all backup jobs.
Before you upgrade a master server, pause all jobs and any Storage Lifecycle
Policies (SLPs).
Before you upgrade a media server, stop all jobs that are currently running and
suspend the jobs that may be scheduled to start during the upgrade. You must
prevent jobs from attempting to start on the media server during an upgrade.
 Operational notes 34
Upgrade and rollback notes

■ Before you upgrade to version 2.7.2 from 2.6.x, the existing SUSE Linux
Enterprise Server (SLES) third-party plug-ins must be replaced with the
appropriate Red Hat Enterprise Linux (RHEL) versions. Otherwise, the pre-flight
upgrade script does not allow the upgrade to start. For complete details, refer
to the NetBackup Appliance Upgrade Guide - Release 2.7.2 Red Hat Enterprise
Linux (RHEL) Operating System.
■ Self-test failure during an upgrade
To verify that the upgrade is successful, the upgrade process performs an
automatic self-test of a backup and a restore to and from the /tmp directory. If
the /tmp directory for the appliance you are upgrading is on the NetBackup
exclude list, you must remove it from that list before you run the self-test
command. Log on to the NetBackup Administration Console to remove the
directory from the NetBackup exclude list.

Note: If you run the Support > Test Software command manually from the
NetBackup Appliance Shell Menu, the same failure can happen. Before you run
the command, you must remove the /tmp directory from the NetBackup exclude
list on the appliance that you are upgrading.

■ Stop all jobs and run a software self-test before upgrading.

Before you upgrade to appliance version 2.7.2 from 2.6.x, make sure that you
stop all backup jobs and run a software self-test to verify that no jobs are in
progress. Although the upgrade pre-flight check verifies whether there are any
active jobs, it is a best practice to stop all jobs manually before any upgrade.
After all jobs have been stopped, run a software self-test. The self-test must
report a Pass condition before an upgrade can proceed.
For complete details, refer to the NetBackup Appliance Upgrade Guide - Release
2.7.2 Red Hat Enterprise Linux (RHEL) Operating System. See the section
"Pre-upgrade tasks for NetBackup appliance version 2.7.2 upgrades".
■ If the upgrade process cannot create a pre-upgrade checkpoint, the upgrade
cannot proceed. To resolve this issue, contact Veritas Technical Support and
ask the representative to reference TechNote 000095753.
■ When you upgrade to version 2.7.1 and then re-image to 2.7.1 without resetting
the storage, the following message may appear:
[Error] Cannot create NetBackup objects for 'AdvancedDisk' storage
pool. One of the disk volumes is not configured. Restart the
Appliance and retry. Contact Symantec Technical Support if the
issue persists.
To resolve this issue, contact Veritas Technical Support and ask the
representative to reference TechNote 000095808.
 Operational notes 35
VMware notes

VMware notes
The following list contains the notes and the known issues that relate to VMware:
■ If you have a NetBackup 5330 Appliance with an attached VMware datastore
that is a non-Veritas external NetApp E-series storage device, make sure that
the access LUN of the external storage is not exposed to the 5330 appliance.
If the access LUN is exposed to the 5330 appliance, some functionality like
appliance hardware monitoring and scanning for storage devices does not work
properly.
The following diagram shows the type of environment that this issue affects:

NetBackup Appliance
Master Server
LAN/WAN

NetBackup Appliance vCenter

Media Server
Server

SAN SAN
ESX
VMware datastore servers
(Must be available to
VMware backup host)

Virtual machines
VM VM VM

VM VM VM

■ Concurrent VM restores may fail if you use the appliance as the restore host on
a SAN. If you use the SAN transport mode to restore multiple VMs at the same
time, the job status log may contain messages similar to the following:

4/19/2012 1:16:14 PM - Error bptm(pid=30649) cannot write

data to socket, Connection reset by peer
4/19/2012 1:16:14 PM - Info bptm(pid=30648) EXITING with status 24

Veritas has opened a VMware support request on this issue: 12172237605.

■ Try the following:
 Operational notes 36
About NetBackup support utilities

On the Virtual Machines Options dialog, for the format of the restored
virtual disks, select Thin Provisioning and retry the restore.
■ If that fails, select NBD as the transport mode on the Recovery Options
dialog and try the restore again.

About NetBackup support utilities

The NetBackup Appliance provides the following support utilities to help diagnose
NetBackup problems:
■ NetBackup Domain Network Analyzer (NBDNA)
■ NetBackup Support Utility (nbsu)

NetBackup Domain Network Analyzer (NBDNA)

You can run the NBDNA utility on a NetBackup primary or secondary appliance to
perform the following tasks:
■ Identifying the NetBackup domain configuration to resolve network-related issues
■ Identifying the NetBackup performance issues
■ Ensuring the behavior with regards to the host name lookup is functional
■ Ensuring that the connectivity between NetBackup hosts and the appliance is
established and functional based on their role within the NetBackup domain
■ Generating the reports that are meant for Veritas Technical Support.
The NBDNA utility provides the following types of information in its output:

Running audit as Media Server.

Collection Version: x.x

Collection Time: Tuesday, October 7, 2010 at 19:17:11 PM
NBU Release: NetBackup-RedHat2.6.18 7.7.1
NBU Version: 7.7.1
NBU Major Version: 7
NBU Minor Version: 7
NBU Release Update: 1
NBU Patch Type: Release Update
NBU GlobDB Host: "host name"
Is GlobDB HOST? No
UNAME:
Hostname: sample.name.symantec.com
Host's Platform: Linux
 Operational notes 37
About NetBackup support utilities

Perl Architecture: Linux

Initialization completed in 14.040101 seconds.

Brief Description of What It Does (for type 1):

----------------------------------------------------
1) Perform basic self checks.
2) Check connectivity to Master (and EMM) server.
3) If SSO configured, get list of media servers sharing devices.
4) Get list of all clients which could send data here for backup.
5) Test NBU ports for basic connectivity between media servers
sharing devices.
6) Test NBU ports for basic connectivity between media server and
clients it backs up.
7) Perform service level tests for phase 2
8) Capture data for reports; save reports.
9) Save data to report files.
----------------------------------------------------

Discovering and mapping the NetBackup domain network for analysis

by extracting data from current system's configuration.
(To see more details, consider using '-verbose' switch.)

Probing Completed in 2.867581 seconds.

Initiating tests...

COMPLETED. Thank you for your patience.

/log/dna/sample.name.symantec.com.NBDNA.20100907.191711.zip
Archive created successfully!
Return /log/dna/sample.name.symantec.com.NBDNA.20100907.191711.zip
to Symantec Support upon request.

NetBackup Support Utility (nbsu)

You can use the nbsu utility to gather appropriate diagnostic information about
NetBackup and the operating system. The NetBackup Troubleshooting Guide
describes when you would use this utility, as well as how to run it.
 Operational notes 38
About NetBackup appliance log files

About other support resources

If you need additional assistance with your NetBackup Appliance, contact Veritas
Technical Support. Customers with a current support agreement may access
Technical Support information at the following URL:
www.veritas.com/support/
Information specific to NetBackup Appliance can be found at:
go.symantec.com/nba

About NetBackup appliance log files

Log files help you to identify and resolve any issues that you may encounter with
your appliance.
A NetBackup appliance has the ability to capture hardware-, software-, system-,
and performance-related data. Log files capture information such as appliance
operation, issues such as unconfigured volumes or arrays, temperature or battery
issues, and other details.
Table 3-1 describes the methods you can use to access the appliance log files.

Table 3-1 Viewing log files

From... Using... Log details

NetBackup Appliance Web You can use the Collect Log files wizard ■ Logs created by the NetBackup
Console from the NetBackup Appliance Web Copy Logs tool (nbcplogs)
Console to collect log files from an ■ Appliance logs including high
appliance. availability, hardware, and event
logs
■ Operating system logs
■ All logs related to Media Server
Deduplication Pool (MSDP)
■ All logs related to the NetBackup
Appliance Web Console
■ Diagnostic information about
NetBackup and the operating
system
■ Hardware and storage device logs

NetBackup Appliance Web You can use the Monitor > SDCS Audit Appliance audit logs
Console View screen from the NetBackup Appliance
Web Console to retrieve the audit logs of
an appliance.
 Operational notes 39
About NetBackup appliance log files

Table 3-1 Viewing log files (continued)

From... Using... Log details

NetBackup Appliance Shell Menu You can use the Main > Support > ■ Appliance configuration log
Logs > Browse commands to open the ■ NetBackup logs, Volume Manager
LOGROOT/> prompt. You can use logs, and the NetBackup logs that
commands like ls and cd to work with the are contained in the openv
appliance log directories and obtain the directory
various logs. ■ Appliance operating system (OS)
installation log
■ NetBackup administrative web
user interface log and the
NetBackup web server log
■ NetBackup 52xx appliance device
logs

NetBackup Appliance Shell Menu You can use the Main > Support > Appliance unified logs:
Logs > VxLogView Module
■ All
ModuleName commands to access the
■ CallHome
appliance VxUL (unified) logs. You can also
■ Checkpoint
use the Main > Support > Share
Open commands and use the desktop to ■ Commands
map, share, and copy the VxUL logs. ■ Common
■ Config
■ CrossHost
■ Database
■ Hardware
■ HWMonitor
■ Network
■ RAID
■ Seeding
■ SelfTest
■ Storage
■ SWUpdate
■ Trace
■ FTMS
■ TaskService
■ AuthService

NetBackup Appliance Shell Menu You can use the Main > Support > Appliance storage device logs
DataCollect commands to collect
storage device logs.
 Operational notes 40
About NetBackup appliance log files

Table 3-1 Viewing log files (continued)

From... Using... Log details

NetBackup-Java applications If you encounter problems with the Logs relating to the NetBackup-Java
NetBackup-Java applications, you can use applications
the scripts in this section to gather the
required information for contacting support.
 Appendix A
Release content
This appendix includes the following topics:

■ About the current release content

■ NetBackup Appliance 2.7.2 release content

About the current release content

This release incorporates fixes to several known issues that existed with the
NetBackup Appliance software. This section documents the known issues that have
been fixed in this release of NetBackup Appliance.

Note: This chapter contains only the fixes that are exclusive to NetBackup Appliance.
The NetBackup Appliance 2.7.2 release also contains all of the fixes that are included
in NetBackup 7.7.2. For a complete listing of the NetBackup 7.7.2 fixes, refer to the
NetBackup 7.7.2 Release Notes on the Veritas Support website:
http://www.veritas.com/docs/000099946

This NetBackup Appliance 2.7.2 release is an upgrade to the NetBackup Appliance

2.7.1 release. Refer to the release notes documents on the Symantec Support
website to see all of the fixes and enhancements in previous releases:
http://www.veritas.com/docs/DOC2792
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
NetBackup 7.7.2 is the version of NetBackup software that the NetBackup Appliance
2.7.2 release installs. Information about the new features, enhancements, and fixes
 Release content 42
NetBackup Appliance 2.7.2 release content

found in NetBackup 7.7.2 can be found in the NetBackup 7.7.2 Release Notes
document on the Veritas Support website:
http://www.veritas.com/docs/000099946
For the latest NetBackup Appliance compatibility information, refer to the NetBackup
Enterprise Server and Server 7.x Hardware Compatibility List on the Veritas Support
website:
www.netbackup.com/compatibility

NetBackup Appliance 2.7.2 release content

This release incorporates fixes to several known issues that existed with the
NetBackup Appliance software.
Some of these issues were identified, fixed, and available to customers in the form
of an EEB. Those issues include an Etrack number for identification in the following
list. Additional EEBs may have been released since this document was posted. For
more information on any of the fixed issues in this section, Veritas recommends
that you use Veritas Services and Operations Readiness Tools (SORT). To access
SORT, go to the following website:
https://sort.veritas.com/netbackup
The following list contains the known issues that were fixed and that are now
included in this release of NetBackup Appliance:
■ If you set the SCSP audit log retention and later restarted the appliance, the
audit log retention setting was not retained.
■ During an appliance restart, the operating system hung at the final stages of
the shutdown process. The following was the last message to display on the
appliance console, which was visible through the IPMI sub-system:

Please standby while rebooting the system.....

■ A client-side deduplication operation failed with a status error 83 if the appliance

was configured without DNS set and the /etc/hosts file did not contain an IP
address that resolved to the FQHN mappings.
■ During the initial configuration of the appliance from the NetBackup Appliance
Web Console, the storage configuration accepted a value of 4 GB or more for
the AdvancedDisk partition. However, a 4-GB partition was not an accepted
configuration. If you selected 4 GB, the appliance setup failed.
 Release content 43
NetBackup Appliance 2.7.2 release content

■ The online context-sensitive help in the NetBackup Appliance Web Console

was not functioning in the last release. The ability to access the online help by
clicking the “?” icon in the upper right corner of the console did not work.
■ A failure sometimes occurred when you tried to set the Alerting and Call Home
settings in one of the following scenarios:
■ During role configuration in the NetBackup Appliance Web Console
■ Through the NetBackup Appliance Shell Menu after you update the NTP
server or the system date and time
 Appendix B
Related documents
This appendix includes the following topics:

■ About the NetBackup Appliance documentation

About the NetBackup Appliance documentation

The following documents help to ensure that you can successfully install, configure,
and use your appliance. All these documents are posted on the Support website
at the following URL:
https://www.veritas.com/docs/DOC2792

Table B-1 NetBackup Appliance documentation

Guide Description

NetBackup™ Appliance Hardware This guide provides the following information:

Installation Guide
■ An introduction to the physical layout of the appliance
hardware.
■ Install preparation steps, such as unpacking
procedures, environmental conditions, and safety
precautions.
■ Hardware configuration steps
This section guides you through the required steps
to install your appliance in a rack and connect your
appliance cables.

NetBackup™ Appliance Initial This document guides you through the configuration
Configuration Guide process from the NetBackup Appliance Web Console or
from the NetBackup Appliance Shell Menu.

NetBackup Appliance Upgrade This document guides you through the required steps to
Guide upgrade a NetBackup appliance.
 Related documents 45
About the NetBackup Appliance documentation

Table B-1 NetBackup Appliance documentation (continued)

Guide Description

NetBackup™ Appliance The NetBackup™ Appliance Administrator's Guide

Administrator's Guide contains the following types of information:

■ Deployment information
■ Administering your appliance
■ Monitoring information

NetBackup™ Appliance The NetBackup™ Appliance Command Reference Guide

Command Reference Guide provides a complete list of the commands that are
available for you to use through the NetBackup Appliance
Shell Menu.

NetBackup Appliance Release This document contains information about this version
Notes of NetBackup Appliance. It contains brief descriptions of
new features within the release, operational notes that
apply to the release update, and any known issues.

NetBackup Appliance This document contains the latest troubleshooting

Troubleshooting Guide information for the NetBackup appliances.

NetBackup Appliance Capacity This document contains information on how to optimize

Planning and Performance Tuning your backup environment and your NetBackup appliance.
Guide It helps you to analyze your backup requirements and
design a system that best fits your needs.

NetBackup Appliance Security This document describes the security features in

Guide NetBackup Appliance and how to use those features to
ensure that your appliance environment is secure.

NetBackup Appliance Fibre This document describes the supported Fibre Channel
Channel Guide (FC) capabilities and configurations for NetBackup
appliances.

NetBackup Appliance This document describes how to decommission and

Decommissioning and reconfigure a NetBackup appliance.
Reconfiguration Guide

NetBackup Appliance SNMP Trap This document provides a complete list of the NetBackup
Reference Guide Appliance SNMP traps. It describes what each trap
means and the recommended actions for when an error
occurs.

NetBackup Copilot for Oracle This document outlines how to configure Copilot using
Configuration Guide NetBackup and the NetBackup Appliance.
 Related documents 46
About the NetBackup Appliance documentation

Table B-1 NetBackup Appliance documentation (continued)

Guide Description

NetBackup Appliance Third-party The NetBackup Appliance Third-party Legal Notices

Legal Notices document lists the third-party software that is included
in this product, and it contains attributions for the
third-party software.

This document is available from the following website:

https://www.veritas.com/about/legal/license-agreements

For additional information about the appliance hardware, refer to the following
documents:
■ NetBackup 5220 Appliance and Storage Shelf Product Description
■ NetBackup 5230 Appliance and Storage Shelf Product Description
■ NetBackup 5330 Appliance and Storage Shelf Product Description
■ NetBackup 52xx and 5330 Appliance and Storage Shelf Safety and Maintenance
Guide