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Reengineering Reinventing

Reengineering is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance like cost, quality, service, and speed. It involves tossing aside old systems and starting over or going back to the beginning and inventing a better way of doing work. Reengineering government offers an opportunity to re-examine rules and safeguards but faces obstacles like resistance from entrenched bureaucracies and the incremental nature of policymaking. While it could have strengths, reengineering also has weaknesses and much can be learned from other experiences. Public managers must adapt techniques to their unique organizational needs and peculiarities.

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Taz Tanggol Tabao-Sumpingan
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276 views4 pages

Reengineering Reinventing

Reengineering is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance like cost, quality, service, and speed. It involves tossing aside old systems and starting over or going back to the beginning and inventing a better way of doing work. Reengineering government offers an opportunity to re-examine rules and safeguards but faces obstacles like resistance from entrenched bureaucracies and the incremental nature of policymaking. While it could have strengths, reengineering also has weaknesses and much can be learned from other experiences. Public managers must adapt techniques to their unique organizational needs and peculiarities.

Uploaded by

Taz Tanggol Tabao-Sumpingan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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REENGINEERING/

REINVENTING
GOVERNMENT
Tab ao , Amee r F ah ’ d T. a n d Tab ao, Tas ne em T.
DEFINITION
R ee ng i neeri n g , a s def i n e d , i s “t h e
f un damental reth i n k i n g an d ra d i ca l red es i gn
of busi ness p roc es s es to a ch i ev e d ra ma t i c
i mp rovements i n c ri ti c a l , con t empora ry
measures of p erf orma n c e, s uch a s cos t ,
qual i ty, serv i c e a n d s p ee d . ” ( Ha mmer a nd
Cha mpy, 199 3 ) As concei ve d, i t “mea n s
tos si n g asi de ol d s ys tems a n d s t a rt i n g ov er”,
of “g oi ng bac k to th e begi n n i n g a n d
i nv enti ng a b etter wa y of d oi n g work . ”
( Ha mmer a nd C ha mp y, 1 9 9 3 )
POTENTIALS AND PROBLEMS
Reengineering offers an opportunity to Reengineering fundamentals of "breaking
make policymakers take another fresh look away from the past" may be a major
at the logic and rationale of these rules and obstacle that public sector organizations
safeguards, opening possibilities of must overcome. For one, the culture of
discarding and rewriting them. This is bureaucracies has been so ingrained that
significant because through the years, much any effort to modify it may receive
attention has been given to the agenda of resistance not only from dyed-in-the-wool
reform of public sector organizations and bureaucrats, but politicians and interest
the way they perform. groups as well. The incremental nature of
government policy making may militate
against it. In government, any deviation
from the status quo would always be
considered a threat, and may, in some
cases, be seen as part of a hidden agenda
that can be political in nature.
Obviously, reengineering would have its
strengths and weaknesses, and much can be
learned from the experiences of the more
successful cases. It is, at best, an approach
that would need study and much
experimenting. But side by side with this
lies the important consideration that public
managers and policy makers must adapt
techniques to the idiosyncratic needs and
peculiarities of their organizations.

Reference: Reyes, DR 1998. “Public Sector


Reengineering: Practice, Prospects and Problems”,
Philippine Journal of Public Administration, 42(3-4), pp.
184-202.

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