Scribd
Upload
281 views1 page

RailWire Escalation Matrix-AP

1. This document provides an escalation matrix for subscribers of Railwire services in Andhra Pradesh who experience issues. 2. It lists 6 levels of escalation contacts at Railwire and Railtel, including help desk, team leader, manager, director, and general manager, with timeframes for escalating an issue to the next contact. 3. Subscribers are asked to obtain a docket number when first logging a complaint with the 24/7 help desk and provide that number for any further escalation.

Uploaded by

venkata9927
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
281 views1 page

RailWire Escalation Matrix-AP

1. This document provides an escalation matrix for subscribers of Railwire services in Andhra Pradesh who experience issues. 2. It lists 6 levels of escalation contacts at Railwire and Railtel, including help desk, team leader, manager, director, and general manager, with timeframes for escalating an issue to the next contact. 3. Subscribers are asked to obtain a docket number when first logging a complaint with the 24/7 help desk and provide that number for any further escalation.

Uploaded by

venkata9927
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

RailWire EscalationMatrix

Dear Railwire Subscriber, Andhra Pradesh


We take this opportunity to thank you for subscribing Railwire services. In case of any issues please follow the escalation
matrix provided below. We also request you to kindly obtain a Docket/Ticket No once you login a complaint with our 24/7
Helpdesk and please quote the docket/Ticket no in all your further escalation if issue is not resolved.

Name Designation Escalation Mobile number/Email ID


time
1 24*7 Helpdesk Help Desk Immediate 18001039139 /ap.support@railwire.co.in

2 Sh.Srikanth.S Team Leader/Help Desk >30min 8179002951 /srikanth.railwire@gmail.com

3 Sh.Sitaram.Y Manager/MSP >1hr 8179002950/sitaram.railwire@gmail.com

4 Sh. Prasad.K Director/MSP >2hr 9666515548/pkachala@gmail.com

5 Sh.Seshagiri Sr.Manager/RailTel >4hr 9866247958/ksrao@railtelindia.com


Rao.K
6 Sh.Shailendra GM/RailTel >8 hrs 9701399700/shailendra.singh@railtelindia.com
singh

Withregards,

Team–RailTel

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy