Troubleshooting Guide

- mechanical -

Zylo
W20,W20i
1240-7781 Rev 1 Sony Ericsson Mobile Communications AB Company Internal

Troubleshooting Guide (mech)

CONTENTS
1 Problem Areas ................................................................................ 4
1.1 Power .................................................................................................... 4
1.1.1 1.2.1 1.3.1 1.3.2 1.4.1 1.4.2 1.4.3 1.4.4 1.5.1 1.5.2 1.5.3 1.6.1 1.7.1 1.8.1 1.9.1 Will not power on or will switch off randomly........................................... 4 Graphics & Illumination .............................................................................. 7 Main Keypad Illumination ........................................................................... 9 Sub Keypad Illumination ........................................................................... 10 Main Keypad Keys ..................................................................................... 13 Sub keypad Keys ....................................................................................... 14 Side Keys ................................................................................................... 16 Slide Sensor ............................................................................................... 17 Microphone ................................................................................................ 19 Ear Speaker ................................................................................................ 19 Speaker....................................................................................................... 22 Vibrator not generating alerts .................................................................. 25 Main Camera defects ................................................................................. 27 Slider stiff or stuck .................................................................................... 29 Accelerometer test fails ............................................................................ 30

1.2 Display .................................................................................................. 7 1.3 Key Illumination ................................................................................... 9 1.4 Keys and Sensor ................................................................................ 13

1.5 Audio ................................................................................................... 19

1.6 Vibrator ............................................................................................... 25 1.7 Camera ................................................................................................ 27 1.8 Hinge Slider ........................................................................................ 29 1.9 Accelerometer .................................................................................... 30 1.10 Memory Card ...................................................................................... 31
1.10.1 Memory Card not detected ....................................................................... 31

1.11 FM Radio ............................................................................................. 32

1.11.1 No/Poor FM Radio reception .................................................................... 32

1.12 Real Time Clock ................................................................................. 33

1.12.1 Real Time Clock test fails ......................................................................... 33

1.13 SIM ...................................................................................................... 34

1.13.1 SIM not detected ........................................................................................ 34 1.13.2 Incorrect SIM indicated ............................................................................. 34

1.14 Charging ............................................................................................. 35

1.14.1 Battery will not charge .............................................................................. 35

1.15 Bluetooth ............................................................................................ 36

1.15.1 Bluetooth connection failure .................................................................... 36

1.16 Network & Signal ................................................................................ 37

1.16.1 No/Poor signal ........................................................................................... 37

1.17 HandsFree by Wire ............................................................................. 38

1.17.1 Connection to Portable HandsFree fails.................................................. 38
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1.18 Data Communication ......................................................................... 39

1.18.1 Data transfer via System Connector fails ................................................ 39

Revision History ........................................................................... 40

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Troubleshooting Guide (mech)

1
1.1

Problem Areas
Power

1.1.1 Will not power on or will switch off randomly

Check: Check whether the phone vibrates and the Sub keypad illuminates after the power key is depressed. Action: If activation of the Vibrator and Sub keypad illumination is detected, refer to section 1.2 Display.

Check: Inspect the contact pads on the Battery. Action: 1. If dirty or oxidized clean the pads. 2. If damaged replace the Battery.

Check: Inspect the Battery contact pins. Action: 1. If dirty or oxidized clean the contact pins. 2. If adhesive is detected on the contact pins use an eraser to gently rub off the adhesive.

Check: Inspect the Sub keypad.

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Problem Areas: Power

Action: 1. If dirty or clogged clean the Sub keypad. 2. If damaged replace the Sub keypad.

Check: Inspect the Sub keyboard Dome.

Action: If damaged replace the Sub keyboard Dome.

Check: Inspect the Sub keyboard.

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Problem Areas: Power

Action: If damaged replace the Sub keyboard.

Check: Inspect the ZIF connector of the Sub keyboard to the Hinge FPC. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the ZIF connector.

Check: Inspect the BtB connector of the Hinge FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect it. 2. If dirty or oxidized clean both sides of the BtB connector.

Check: Inspect the Hinge FPC. Action: 1. If the Hinge FPC or its connector is damaged replace the Hinge FPC. 2. Send to higher level of repair.

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Problem Areas

1.2

Display

1.2.1 Graphics & Illumination

Check: Check whether the phone vibrates and the Sub keypad illuminates after the power key has been pressed. Action: If the activation described above is not detected, refer to section 1.1 Power.

Check: Inspect the two ZIF connectors of the Sub keyboard. Action: 1. If not properly connected disconnect and reconnect it. 2. If dirty or oxidized clean both sides of the two ZIF connectors.

Check: Inspect the Display. Action: If damaged replace the Display.

Check: Inspect the BtB connector of the Hinge FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect it. 2. If dirty or oxidized clean both sides of the BtB connector.

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Problem Areas: Display

Check: Inspect the Hinge FPC. Action: 1. If the Hinge FPC or its connector is damaged replace the Hinge FPC. 2. Send to higher level of repair.

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Problem Areas

1.3

Key Illumination

1.3.1 Main Keypad Illumination

Check: Inspect the Main Keypad. Action: If damaged replace the Main Keypad.

Check: Inspect the light guides and LEDs on the Main Keyboard FPC.

Action: If damaged replace the Main Keyboard FPC.

Check: Inspect the BtB connector of the Main Keyboard FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect it. 2. If dirty or oxidized clean both sides of the BtB connector.

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Problem Areas: Key Illumination

Check: Inspect the Main Keyboard FPC. Action: 1. If the Main Keyboard FPC or its BtB connector is damaged replace the Main Keyboard FPC. 2. Send to higher level of repair.

1.3.2 Sub Keypad Illumination

Check: Inspect the Sub keypad. Action: 1. If dirty or clogged clean the Sub keypad.

2. If damaged replace the Sub keypad.

Check: Inspect the light guides on the Sub keyboard Dome.

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Problem Areas: Key Illumination

Action: If damaged replace the Sub keyboard Dome.

Check Inspect the LEDs on the Sub keyboard.

Action: If damaged replace the Sub keyboard.

Check: Inspect the ZIF connector of the Sub keyboard to the Hinge FPC. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the ZIF connector.

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Problem Areas: Key Illumination

Check: Inspect the BtB connector of the Hinge FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the BtB connector.

Check: Inspect the Hinge FPC. Action: 1. If the Hinge FPC or its connector is damaged replace the Hinge FPC. 2. Send to higher level of repair.

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Problem Areas

1.4

Keys and Sensor

1.4.1 Main Keypad Keys

Check: Inspect the Main Keypad. Action: If damaged replace the Main Keypad.

Check: Inspect the Main Keyboard FPC.

Action: If damaged replace the Main Keyboard FPC.

Check: Inspect the BtB connector of the Main Keyboard FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect 2. If dirty or oxidized clean both sides of the BtB connector.

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Problem Areas: Keys and Sensor

Check: Inspect the Main Keyboard FPC. Action: 1. If the Main Keyboard FPC or its BtB connector is damaged replace the Main Keyboard FPC. 2. Send to higher level of repair.

1.4.2 Sub keypad Keys

Check: Inspect the Sub keypad.

Action: 1. If dirty or clogged clean the Sub keypad. 2. If damaged replace the Sub keypad.

Check: Inspect the key domes on the Sub keyboard Dome.

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Problem Areas: Keys and Sensor

Action: If damaged replace the Sub keyboard Dome.

Check: Inspect the Sub keyboard.

Action: If damaged replace the Sub keyboard.

Check: Inspect the ZIF connector of the Sub keyboard to the Hinge FPC. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the ZIF connector.

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Problem Areas: Keys and Sensor

Check: Inspect the BtB connector of the Hinge FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the BtB connector.

Check: Inspect the Hinge FPC. Action: 1. If the Hinge FPC or its connector is damaged replace the Hinge FPC. 2. Send to higher level of repair.

1.4.3 Side Keys

Check: Inspect the Side Key.

Action: 1. If dirty or clogged clean it. 2. If the Side key is damaged replace the Side key.

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Problem Areas: Keys and Sensor

Check: Inspect the BtB connector for the Main camera/side key/vib FPC and the Main PCBA. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the BtB connector.

Check: Inspect the Main camera/side key/vib FPC

Action: 1. If the Main camera/side key/vib FPC is damaged replace it. 2. Send to higher level of repair.

1.4.4 Slide Sensor

Check: Inspect the magnet on the Hinge Metal Slider. Action: 1. If dirty clean it. 2. If not properly positioned reinstall it.

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Troubleshooting Guide (mech)

Problem Areas: Keys and Sensor

3. If the magnet is missing or damaged replace the Hinge Metal Slider.

Check: Inspect the Slider Sensor IC on the Main Keyboard FPC. Action: 1. If damaged replace the Main Keyboard FPC. 2. Send to higher level of repair.

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Problem Areas

1.5

Audio

1.5.1 Microphone
Check: Inspect the Microphones external port on the Main Keypad. Action: If clogged clean the port.

Check: Inspect the hole on the Lower Front Cover. Action: If clogged clean the port.

Check: Inspect the hole and the microphone on the Main PCBA. Action: If damaged send to higher level of repair.

1.5.2 Ear Speaker

Check: Inspect the Ear Speakers external port. Action: 1. If clogged clean it.

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Problem Areas: Audio

2. If the Upper Front Cover is damaged replace it.

Check: Inspect the Ear Speaker pins (a) and the pads on the Receiver FPC (b). Action: If dirty or oxidized clean them.

Check: Inspect the Ear Speaker. Action: If the Ear Speaker is damaged replace the Ear Speaker.

Check: Inspect the ZIF connector of the Receiver FPC to the Sub keyboard. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the ZIF connector.

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Problem Areas: Audio

Check: Inspect the Receiver FPC.

Action: If the Receiver FPC or its ZIF connector is damaged replace the Receiver FPC.

Check: Inspect the ZIF connector of the Sub keyboard to the Hinge FPC. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the ZIF connector.

Check: Inspect the Sub keyboard.

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Problem Areas: Audio

Action: If the Sub keyboard or its ZIF connector is damaged replace the Sub keyboard.

Check: Inspect the BtB connector of the Hinge FPC to the Main PCBA. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the BtB connector.

Check: Inspect the Hinge FPC. Action: 1. If the Hinge FPC or its connector is damaged replace the Hinge FPC. 2. Send to higher level of repair.

1.5.3 Speaker
Check: Inspect the Speakers external port on the Battery Cover. Action: If clogged clean the Speaker port or replace the Battery Cover.

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Problem Areas: Audio

Check the Speaker with the Rear Cover.

Check: Inspect the Speakers mesh on the Main antenna/Speaker box. Action: 1. If clogged clean the mesh.

2. If the mesh is damaged replace Main antenna/Speaker box.

Check: Inspect the pins on Main PCBA (a) and the pads on the Main antenna/Speaker box (b). Action: 1. If dirty or oxidized clean them.

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Problem Areas: Audio

2. If the pads on the Main antenna/Speaker box are damaged replace the Main antenna/Speaker box. 3. Send to higher level of repair.

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Problem Areas

1.6

Vibrator

1.6.1 Vibrator not generating alerts

Check: Inspect the Vibrator.

Action: 1. If dirty clean it. 2. If the Vibrator is damaged replace the Vibrator.

Check: Inspect the pins on the Vibrator (a) and the pads on Main camera/side key/vib FPC (b). Action: If dirty or oxidized clean them.

Check: Inspect the BtB connector for the Main camera/side key/vib FPC and the Main PCBA. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the BtB connector.

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Problem Areas: Vibrator

Check: Inspect the Main camera/side key/vib FPC

Action: 1. If the Main camera/side key/vib FPC is damaged replace it. 2. Send to higher level of repair.

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Problem Areas

1.7

Camera

1.7.1 Main Camera defects

Check: Inspect the Camera Window.

Check: Inspect the camera window on the Lower Rear Cover. Action: 1. If dirty clean the window.

2. If scratched or damaged replace the Lower Rear Cover.

Check: Inspect the Main Camera on the Main camera/side key/vib FPC.

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Problem Areas: Camera

Action: 1. If not properly installed reinstall it. 2. If damaged replace the Main Camera.

Check: Inspect the BtB connector for the Main camera/side key/vib FPC and the Main PCBA. Action: 1. If not properly connected disconnect and reconnect. 2. If dirty or oxidized clean both sides of the BtB connector.

Check: Inspect the Main camera/side key/vib FPC

Action: 1. If the Main camera/side key/vib FPC is damaged replace it. 2. Send to higher level of repair.

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Problem Areas

1.8

Hinge Slider

1.8.1 Slider stiff or stuck

Action: Replace the Hinge Slider.

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Problem Areas

1.9

Accelerometer

1.9.1 Accelerometer test fails

Action: Send to higher level of repair.

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Problem Areas

1.10 Memory Card

1.10.1 Memory Card not detected

Check the Memory Card Holder.

Check: Inspect the Memory Card holder. Action: 1. If dirty or oxidized clean the holder. 2. Send to higher level of repair.

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Problem Areas

1.11 FM Radio
1.11.1 No/Poor FM Radio reception
Check: Inspect the system connector. Action: 1. If dirty or oxidized clean the connector. 2. Send to higher level of repair.

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Problem Areas

1.12 Real Time Clock

1.12.1 Real Time Clock test fails
Action: Send to higher level of repair.

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Problem Areas

1.13 SIM

1.13.1 SIM not detected

Check the SIM holder.

Check: Inspect the SIM holder. Action: If dirty or oxidized clean the holder.

1.13.2 Incorrect SIM indicated

Check: Check whether the phone is locked to a particular operator and whether the correct operator SIM is being used. Action: 1. Use a proper operator SIM or test SIM. 2. Send to higher level of repair.

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Problem Areas

1.14 Charging
1.14.1 Battery will not charge
Check: Inspect the contact pads of the Battery. Action: 1. If dirty or oxidized clean the pads. 2. If damaged replace the Battery.

Check: Inspect the Battery contact pins. Action: 1. If dirty or oxidized clean the contact pins. 2. If adhesive is detected on the contact pins use an eraser to gently rub off the adhesive.

Check: Inspect the system connector. Action: 1. If dirty or oxidized clean the connector. 2. Send to higher level of repair.

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Problem Areas

1.15 Bluetooth

1.15.1 Bluetooth connection failure

Check: Inspect the Bluetooth antenna on the Lower Rear Cover.

Check: Inspect the Bluetooth antenna contact pad on the Lower Rear Cover (a) and the pin on the Main PCBA (b). Action: 1. If dirty or oxidized clean the pad and pin.

2. If the pad is damaged replace the Lower Rear Cover. 3. Send to higher level of repair.

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Problem Areas

1.16 Network & Signal

1.16.1 No/Poor signal
Check: Inspect the Main Antenna on the Main antenna/Speaker box.

Check: Inspect the Main Antenna contact pins on the Main PCBA (a) and pads on the Main antenna/Speaker box (b). Action: 1. If dirty or oxidized clean the pads and pins.

2. If the pads are damaged replace the Main antenna/Speaker box. 3. Send to higher level of repair.

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Problem Areas

1.17 HandsFree by Wire

1.17.1 Connection to Portable HandsFree fails
Check: Inspect the system connector. Action: 1. If dirty or oxidized clean the connector. 2. Send to higher level of repair.

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Problem Areas

1.18 Data Communication

1.18.1 Data transfer via System Connector fails
Check: Inspect the system connector. Action: 1. If dirty or oxidized clean the connector. 2. Send to higher level of repair.

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2
Rev. 1

Revision History
Date 2010-June-10 Changes / Comments Initial release

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