AN 300-xxx: Analyzing Business Operations

Instructor: Semester: Fall 2011

Office: Office Hours:
Phone: E-mail:
Class Room: Class Time:

TEXT:
Option 1: both printed and electronic:
Reid, R. Dan and Sanders, Nada R., Operations Management: An Integrated Approach,
4th Edition with WileyPlus, John Wiley & Sons, Inc., 2010. ISBN: 9780470556702.

Option 2: printed only:

Option 2(a): hard back version:
Reid, R. Dan and Sanders, Nada R., Operations Management: An Integrated Approach,
4th Edition, John Wiley & Sons, Inc., 2010. ISBN: 9780470325049.

Option 2(b): binder-ready (3 hole punched) version:

Reid, R. Dan and Sanders, Nada R., Operations Management: An Integrated Approach,
4th Edition, John Wiley & Sons, Inc., 2010. ISBN: 9780470558300.

Option 3: electronic only:

Option 3(a): access card version:
Purchase a Wiley+ access card from the bookstore. ISBN: 978047032719.

Option 3(b): access code version:

Purchase the registration code for Wiley+ online at the Wiley+ site:
http://edugen.wiley.com/edugen/class/clsxxxx (see your section URL below)

Wiley+:
http://edugen.wiley.com/edugen/class/cls222206(for section 001)
http://edugen.wiley.com/edugen/class/cls222207(for section 002)
http://edugen.wiley.com/edugen/class/cls222210(for section 003)
http://edugen.wiley.com/edugen/class/cls222213(for section 004)
http://edugen.wiley.com/edugen/class/cls222212(for section 005)

SOFTWARE:
Excel 2010, available in the university’s microlabs.

COURSE OVERVIEW:
This course is a study of quantitative and technology-based analytical
techniques for managing a company’s manufacturing and service operations.
Specifically, it is concerned with the economical use of inputs (human, capital,
and material) in a transformation process that results in goods or services. It
involves making decisions on how to best design and operate a production system.
The term "production system" includes not only organizations that manufacture
products but also those that offer services, such as hospitals, banks, government
agencies, and restaurants. Thus, any organization that transforms inputs into
outputs is subject to Production and Operations Management (POM) concepts. Our
concern is for the managerial aspects of POM problems and not the engineering nor
the technical feasibility of the process. This managerial emphasis takes the
form of economic analyses of these alternatives, including statements of
criteria, information requirements, and mathematical aids for solutions.

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LEARNING OUTCOMES:
After completion of this course, you should be able to:
1. understand the role of operations management in supporting an
organization’s competitive priorities;
2. make operations related decisions that gives an organization a
competitive edge;
3. gain an appreciation of the importance and challenges of global business
operations;
4. apply mathematical techniques to solve operations related decision
problems such as resource allocation, capacity planning, facility location,
forecasting, inventory control, project management, etc.;
5. gain hands-on experience in using EXCEL as a tool to solve operations
decision problems effectively and efficiently.

COURSE OBJECTIVES:
1. Develop an understanding of the nature and importance of an enterprise’s
operations;
2. Learn underlying concepts and basic analytical techniques essential for
managing a firm’s manufacturing and service operations;
3. Develop the ability to plan, control, and coordinate organizational resources
and processes concerned with producing and distributing goods and/or services.

GRADING:
There will be three exams, exam #1, exam #2, and exam #3, each counts as 20% of
your grade. The remaining 40% is for concept quizzes (15%), homework assignments
(15%) and real-world application exercises (10%). The dates for the exams are
listed in the COURSE COVERAGE AND IMPORTANT DATES section of this syllabus.
Numerical grades will be converted to letter grades as follows: A = 85-100; B =
75-84; C = 65-74; D = 55-64; E = 0-54.

CONCEPT QUIZZES:
To encourage student preparedness, attendance, attention, and participation, a
total of 7 concept quizzes will be given during the semester, each marked on a
scale of 10, with a guaranteed minimum of 5 awarded for merely being present. Of
the 7 quizzes, only the best 5 will count, i.e., two will be treated as "byes".
There will be no "make-up" quizzes, for any reason. Concept quizzes may cover the
previous class lecture, the reading assignment for the day, something we have
just completed discussing in class, questions pertaining to practice problems.

HOMEWORK ASSIGNMENTS:
To do well in a quantitative course, you must practice a large problem set.
Details for the homework assignments will be announced in class with at least one
week's notice. In addition to your assigned homework problems, you should at
least review all the “solved problems” and “odd-numbered problems” at the end of
each chapter.

REAL-WORLD APPLICATION EXERCISES:

To give students an opportunity to relate topics discussed in the course to
personal and business settings, two different types of real-world application
exercises will be given during the semester. Details and due dates of these
exercises will be announced in class.

LATE PENALTY:
A late penalty of 10% per day will be issued to any work submitted after the due
date.

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SCHEDULE CONFLICTS AND EXCUSED ABSENCES:
In instances where you fail to take any of the scheduled exams, you can take a
cumulative exam during the week of the final exams as a make-up exam. We
strongly recommend that you do not miss your exam schedule. In case you must,
your reasons must fall strictly within the "excused absences" guidelines. If the
absence is foreseeable, please inform your instructor well in advance (i.e., at
least two weeks beforehand). Please see "Student Rights and Responsibilities"
under the rules of the University Senate concerning circumstances that count as
"excused absences".

ACADEMIC INTEGRITY:
We consider academic integrity to be extremely important. We will make special
efforts to identify any cheating during examinations. We will seek the most
severe sanctions possible for any cheating that is uncovered.

CLASSROOM BEHAVIOR:
Please be respectful to others in the class and engage in civil discourse when we
discuss topics that have a diversity of perspectives. Please minimize
distractions by not reading newspapers or carrying on conversations. Turn mobile
phones off during class. Please help me maintain the most courteous environment
by using a little peer pressure if necessary.

POLICY ON ACADEMIC ACCOMMODATIONS DUE TO DISABILITY:

If you have a documented disability that requires academic accommodations, please
see me as soon as possible during scheduled office hours. In order to receive
accommodations in this course, you must provide me with a Letter of Accommodation
from the Disability Resource Center (Room 2, Alumni Gym, 257-2754, email address
jkarnes@email.uky.edu) for coordination of campus disability services available
to students with disabilities.

MIDTERM EVALUATION:
You will be provided with a Midterm Evaluation of the course performance by
October 17.

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COURSE CONTENT & TENTATIVE SCHEDULE:

Week Dates Chapters

Topic

1-2 8/24 – 9/2 Introduction Ch. 1, 2

3 9/6 – 9/9 Break-even analysis Ch. 3, 4

4 9/12 – 9/16 Capacity planning Ch. 9

5-6 9/19 – 9/29 Project Management Ch. 16

9/30 EXAM #1

7-8 10/3 – 10/14 Quality control Ch. 5, 6

9 10/17 – 10/21 Forecasting Ch. 8

10-11 10/24 - 11/3 Linear programming Supplement B

Parts I & II

11/4 EXAM #2

12 11/7 – 11/11 Linear programming Supplement B

Part III

13-15 11/14 – 12/1 Facility location Ch. 9,

Supplement B

12/2 EXAM #3

16 12/5 – 12/9 Conclusion

12/14 OPTIONAL CUMULATIVE EXAM 10:30am to 12:30pm (section 3)

12/16 OPTIONAL CUMULATIVE EXAM 1pm to 3pm (section 5)