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FBM Order Management

FBM orders require the seller to manage order fulfillment, shipping, and returns themselves through Seller Central. There are two customer shipping options - standard or expedite delivery. The seller must ship orders by the deadline given by Amazon to avoid penalties. To fulfill an order, the seller downloads a packing slip, creates an invoice, then confirms shipment by providing tracking information. Alternatively, Amazon shipping can be purchased, providing Royal Mail delivery details. Returns are managed through Seller Central, where the seller can authorize a return, close the request, issue a refund, or contact the buyer directly to resolve issues.

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142 views4 pages

FBM Order Management

FBM orders require the seller to manage order fulfillment, shipping, and returns themselves through Seller Central. There are two customer shipping options - standard or expedite delivery. The seller must ship orders by the deadline given by Amazon to avoid penalties. To fulfill an order, the seller downloads a packing slip, creates an invoice, then confirms shipment by providing tracking information. Alternatively, Amazon shipping can be purchased, providing Royal Mail delivery details. Returns are managed through Seller Central, where the seller can authorize a return, close the request, issue a refund, or contact the buyer directly to resolve issues.

Uploaded by

ipogvtiwkamar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FBM ORDER MANAGEMENT

*) Order confirmations and refunds.


We know that in FBA everything is done by Amazon. But if you
are doing FBM then you have to do everything by yourself.

So to learn more about this we will look into the seller central
of an FBM account.
You will go to Seller Central and will click “Orders” and in
option that will appear select “Manage Orders”. You click on
that option it will show you number to “Unshipped Orders”.
*) There are basically two customer options. One is “standard”
and the other is “Expedite”.
 Standard: it means that customer want a normal delivery.
 Expedite: it means that customer wants a quick delivery.
Whatever the option customer has selected it is up to him. But
Amazon will provide you a date “ship by date” by which the
parcel should be dispatched by your side. Because if you did not
abide by the Amazon deadline then in Amazon will add bad
feedbacks in seller history. So it is important to dispatch the
unit by the given date. Along with the ship by date Amazon
also provides a “Delivery Date”. By which the parcel you be
delivered to the buyer. If you didn’t follow this you will be
ranked badly in Amazon seller history. You will be included in
bad seller matrix by Amazon and if the same thing goes on then
eventually your account will be suspended.
 First thing that you will do in fulfillment is that you will
download the “print packing slip”. This is basically a kind
of receipt that is necessary to place of the packing of your
product. You give this slip to the career by whim you
sending the order and they will place it on the packing of
the product.
 Then you will create “Invoice”. Just simply use the format
change name and date and send it to the buyer.
 After this comes the next step which is “Confirm
Shipment”. Let suppose you say Amazon that you sent the
order and now you want to confirm it so you will do it by
simple clicking on “Confirm Shipment” you will scroll
down and will see a dashboard that will ask the “Dispatch
Date” and “Carrier (if you have used any of the mentioned
carriers than select that otherwise select other and
provide name)” “Delivery Service” (urgent, standard or
expedite because there are different services) and
“Tracking Id”(this is basically the Tracking number that
your carrier will provide you).
 So just enter all the detail and click “Confirm Dispatch”.
 After this customer will be able to track his order.
The next option in this is that you can buy a shipper or
Amazon’s shipment. In UK “Royal Mail” is affiliated with
Amazon. We can say it as Amazon’s partner. So you simply click
“Buy Shipping” and a new page will be open and you will scroll
down and there you will enter the detail of your product there
which is to be shipped. Like weight and dimensions. Once you
have provided all the information than Amazon will show you
different options of rates. So you can select whatever you want.
Then you will select the option that “My product is not royal
mail bounded”. And then you will click “Buy Shipping”. Once
you click buy shipping then it will give you the details that on
this date royal mail’s driver will come and will take the parcel
from you. Just “print packing slip” and paste it on the package
that’s it.

Return Items
There is the option in “orders”. Where you can see Manage
Returns. You will click Manage Returns and a new dashboard
will be open.
So if there is any return than it will show you the product.
The quantity of item which is returned and the reason of the
return as well.
Authorize request: means that you are allowing your buyer
that you can return me the product and in return I’ll give you
another one.
Close request: if you say that you did not accept the return and
will not give him authorized request then you will simply reject
it and close the request.
Issue refund: if you can that you will refund the amount to your
buyer you say that keep the product with you and I’ll refund
you the money. Here Amazon gives two options whether you
want to give a “Full Refund” or “Partial Refund”. So it is up to
you.
Contact buyer: here basically you contact your buyer will try to
satisfy him. You will basically have a word with him and will sort
out the issue.

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