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08 Performance Task 1

This document outlines a performance task for a hospitality or tourism class. Students are instructed to: 1) Analyze how customers can co-create quality service and the benefits of co-creation. 2) Evaluate suitable self-service technologies and their impact on customers. 3) Propose additional suggestions to improve operations quality. Students must complete the task in a group, submit a short paper and PowerPoint, and do a 10 minute presentation with Q&A. An evaluation form is provided to assess individual contributions. Performance will be evaluated based on content, answering audience questions, delivery, and teamwork.

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Jessa Mae Bernardo Fantilaga
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267 views3 pages

08 Performance Task 1

This document outlines a performance task for a hospitality or tourism class. Students are instructed to: 1) Analyze how customers can co-create quality service and the benefits of co-creation. 2) Evaluate suitable self-service technologies and their impact on customers. 3) Propose additional suggestions to improve operations quality. Students must complete the task in a group, submit a short paper and PowerPoint, and do a 10 minute presentation with Q&A. An evaluation form is provided to assess individual contributions. Performance will be evaluated based on content, answering audience questions, delivery, and teamwork.

Uploaded by

Jessa Mae Bernardo Fantilaga
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

TH2303

PERFORMANCE TASK (100 points)


Instructions:
1. Working with your group and using your chosen tourism or hospitality establishments from 07
Homework 1, collaborate and perform the following:
● Analyze the current role of the establishment’s guests/customers/clients and recommend ways
how they can co-create quality service with them. State the possible benefits of such co-creation
to the establishment.
● Evaluate what self-service technology they can implement/incorporate into their processes to
enhance service quality. Justify your answer. If they are currently using self-service technology,
determine whether the technology they are using is beneficial or not from the perspective of the
customers. You may opt to suggest a different technology or improve its processes.
● Propose other feasible suggestions for improving the quality of their operations.

2. Place your output on a short bond paper with the following formatting:
● Typeface: Calibri/Verdana/Arial
● Font size: 11
● Margin: 1” all sides

3. Create a PowerPoint presentation of your output, including 07 Homework 1.

4. Your output will be submitted and presented at the next meeting (Week 13).

5. You will be given 10 minutes to present your output, including questioning.

6. Accomplish the evaluation form on page 2 of this file to detail your contributions to the activity. It shall
serve as your class participation score for this period.

7. Your output and presentation will be evaluated using the rubric on page 3 of this file.

08 Performance Task 1 *Property of STI


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TH2303

EVALUATION FORM

Name: ______________________________________ Date: _________________


Role/Assignment/Task: ____________________________________________________________________

1. List all the tasks that you accomplished for the event.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________

2. Briefly discuss how you accomplished these tasks.


________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________

3. Who helped you accomplish these tasks? Give feedback on their contributions.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________

4. How long did it take you to accomplish these tasks?


________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________

5. Rate your overall contribution to the performance task from 1–10 (10 being the highest). Justify your
rating by stating the significance of your contribution/s.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________

08 Performance Task 1 *Property of STI


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TH2303

CRITERIA EXCELLENT GOOD FAIR POOR SCORE


40 30 20 10
The entire content is Most content is insightful Few contents are insightful The content is not
insightful and organized, and organized, with and organized, with few insightful and is
Content with complete supporting acceptable supporting supporting details. disorganized; no
details. details. supporting details are
provided.
40 30 20 10
All members responded Most team members A few team members The team members did
Question and
correctly to questions the responded correctly to responded correctly to not respond to questions
Answer
audience asked. questions the audience questions the audience asked. the audience asked.
asked.
10 8 5 3
The presentation is clear The presentation is clear The presentation is clear and The report was unclear.
Report Delivery and understandable and understandable in most understandable in some parts
throughout the entire parts of the presentation. of the presentation.
presentation.
10 8 5 3
All members participated in Most team members A few team members The team members did
Teamwork accomplishing the task. participated in participated in accomplishing not cooperate to
accomplishing the task. the task. accomplish the task.

TOTAL

08 Performance Task 1 *Property of STI


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