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FAQs Member Online Update

This document provides answers to frequently asked questions about accessing and using the Online Member Information Updating feature on the PSSLAI website. It explains how to update contact details, renew an expired ID, retrieve login credentials, and pay associated fees. It also provides contact information for additional support.

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Cj Zu
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61 views4 pages

FAQs Member Online Update

This document provides answers to frequently asked questions about accessing and using the Online Member Information Updating feature on the PSSLAI website. It explains how to update contact details, renew an expired ID, retrieve login credentials, and pay associated fees. It also provides contact information for additional support.

Uploaded by

Cj Zu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FREQUENTLY ASKED QUESTIONS

Need help with the ONLINE MEMBER INFORMATION UPDATE? We're here to assist
you! If your question isn't listed below, feel free to reach out to us on our Contact Us
Page.

1. How can I access the Online Member Information Updating feature?


→ Visit the PSSLAI website at www.psslai.com and click on the MEMBERSHIP
tab to access the Online Member Information Updating feature.

2. What membership details can I update online?


→ With the Online Member Information Updating, you can update:
a. Present Address
b. Home/Permanent Address
c. Mobile number

Additionally, you can:


d. Change or update your registered iTrack mobile number; or
e. Renew your expired PSSLAI ID

3. What information do I need to prepare before accessing the Online Member


Updating?
→ To ensure a smooth and efficient experience with the Online Member
Updating process, please have the following information ready:
a. PSSLAI Member Number: You can find this in your PSSLAI ID.
b. PSSLAI ID PIN. This is your personal identification number associated
with your PSSLAI ID.
c. Registered contact details, including your mobile number or email
address, to receive the One time Pin (OTP) for verification.

4. I can’t find my PSSLAI Member Number. How do I retrieve it?


→ To retrieve your Member Number:
a. On the Update Member Information Update Page, click “Forgot
Member No.”
b. Enter the required information: Member Name (Last Name, Middle
Name, First Name), Member Birthdate (MM/DD/YYYY), and
Membership Subtype (select from the dropdown menu).
c. Click “Submit” then “Yes” to proceed.

Your Member Number will be sent to your registered contact details.

5. What is my PSSLAI ID PIN?


→ Your default PSSLAI ID PIN is your birthdate in this format “MMDDYY”. If
you haven't changed your default PSSLAI ID PIN yet, you will be directed to
the “PSSLAI ID Change PIN” menu to change your default PIN before you
can proceed with your updating request.

6. I already changed my default PSSLAI ID PIN but forgot it. What should I do?
→ To reset your PSSLAI ID PIN:
a. On Update Member Information Update Page, click “Forgot PSSLAI ID
PIN.”
b. An OTP will be sent to your registered contact details. Enter the OTP
received.
c. The system will direct you to the “PSSLAI ID Change PIN” menu. Type
your new PSSLAI ID PIN and click “Submit.”
d. After successfully changing your PSSLAI ID PIN, you will be redirected
to the Member Login Page and asked to enter your Member No. and
new PSSLAI ID PIN to proceed.

7. I tried renewing the expired PSSLAI ID of my child, an Associate Member, who


recently turned 18 years old. However, I couldn't proceed with my request and
received this display message: "We would like to invite you to please visit any
PSSLAI Office to update your membership information. We apologize for the
inconvenience. Thank you." What does that mean?
→ Per policy, once a minor Associate Member turns 18, they are required to
update their ITF accounts to either Single or Joint Accounts subject to the
policies and requirements of the Association. In such cases, certain forms
and additional requirements need to be complied with. It's best for the
Associate Member (owner of the ITF accounts) and the trustor(s) of the
accounts to visit any PSSLAI Office.

8. I attempted to update my contact details using the Online Member Information


Updating, but my transaction did not proceed. I received this message: "We
would like to invite you to please visit any PSSLAI Office to update your
membership information. We apologize for the inconvenience. Thank you."
What does this mean?
→ This may indicate that you have lacking requirements for submission, which
is why you were advised to visit a PSSLAI Office. Please contact our
Member Care hotlines at 0998 962-2081, 0925545-7493, or 0917 856-7443,
or email us at membercare@psslai.com for further clarification. Our team is
available to answer your questions from Monday to Friday (except holidays)
from 8:30 am to 4:30 pm.

9. My registered mobile number and email address are outdated. Can I still update
my contact details or renew my expired PSSLAI ID through this platform?
→ To receive the OTP for verification, your current mobile number or email
address must be registered in your PSSLAI membership record for a secure
and efficient authentication process. If your contact details are outdated, you
will not be able to proceed with the online update. For the security of your
account, you can update your contact details and renew your expired
PSSLAI ID in person at any PSSLAI Office.

10. My PSSLAI ID is still valid, but I need to update my contact details. Can I do this
without renewing my PSSLAI ID?
→ Yes, you do not have to renew your valid PSSLAI ID. You may update your
contact details using the Online Member Information Updating platform,
which currently allows updates for contact number, present address, and
permanent/home address.

11. Are there any charge/s?


→ You will only be charged if you renew your PSSLAI ID or reactivate/change
your registered iTrack mobile number. The corresponding charges are as
follows:
a. PSSLAI ID Renewal Fee = Php150.00
b. Itrack Reactivation Fee = Php100.00

12. How can I pay for the charges or fees?


→ You can pay for the fees by debiting the corresponding charges from your
chosen PSSLAI Account (CASA, PSA, or CapCon). The system will prompt
you to select your preferred PSSLAI Account to debit the fees. Ensure that
your chosen account has sufficient funds; otherwise, the transaction will not
proceed.

13. What if I don't have enough funds in all my accounts?


→ A prompt message will appear, stating that you do not have enough funds in
your account, and you will be advised to renew your PSSLAI ID at any
PSSLAI Office.

14. How long does it take for transactions to be approved?


→ Transaction processing through the Online Member Information Updating
platform is in real-time, so approval should be immediate.

15. Where can I claim my updated PSSLAI ID after completing my ID renewal


request via this platform?
→ You can visit any PSSLAI Office to claim your updated PSSLAI ID. Please
present the reference number sent to your registered contact details, along
with your old or expired PSSLAI ID or a valid government-issued ID for
verification.

16. I successfully requested to reactivate or change my registered iTrack mobile


number and received the Activation Code. What are the next steps to activate
my new iTrack mobile number?
→ To activate your new iTrack Mobile Number, please text:

ACTIVATE (space) 6-digit activation code (space) new 4-digit iTrack


PIN

Then send to 09205955444 or 09178318164.

Please note that you have to create your 4-digit iTrack PIN.

17. I renewed my expired PSSLAI ID online but accidentally deleted the reference
number of my transaction. Can I still claim my PSSLAI ID at your office?
→ Yes, our office personnel can retrieve your reference number. Please
present your expired PSSLAI ID or any valid government-issued ID for
verification.

18. If I have other questions or concerns, whom should I contact?


→ For inquiries, you may contact our Member Care hotlines at 0998 962-2081,
0925545-7493, or 0917 856-7443, or email us at membercare@psslai.com
for further clarification. We are happy to answer your questions from
Monday to Friday (except holidays) from 8:30 am to 4:30 pm.

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