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Gemba Walk Overview - Quiz

This document provides an overview of gemba walks through a series of quizzes. [1] Gemba walks allow direct observation of reality to understand issues within a system. [2] They should be approached with humility from the customer's perspective. [3] There are different types of gemba walks that serve various purposes such as daily routines, leadership development, and executive oversight. Proper preparation, observation techniques, questioning, and debriefing are essential to effective gemba walks.

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Muthu Kumar
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513 views6 pages

Gemba Walk Overview - Quiz

This document provides an overview of gemba walks through a series of quizzes. [1] Gemba walks allow direct observation of reality to understand issues within a system. [2] They should be approached with humility from the customer's perspective. [3] There are different types of gemba walks that serve various purposes such as daily routines, leadership development, and executive oversight. Proper preparation, observation techniques, questioning, and debriefing are essential to effective gemba walks.

Uploaded by

Muthu Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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GEMBA WALK OVERVIEW - QUIZ

1. The word “gemba” means ___________.

¡ war room
l actual place
¡ actual part
¡ sensei or teacher

2. Dr. Deming said that 94% of our issues belong to the ____________ within a system.

l common cause variation


¡ special cause variation
¡ signals
¡ noise

3. Gemba walks allow us to see reality through direct observation.

l True
¡ False

4. We must always approach gemba walks with ____________.

¡ intensity
¡ constructive comments in mind
l humility
¡ love

5. Part of the gemba walk mindset requires us to look at the process from the
____________ perspective as we seek to understand what they value.

l customer’s
¡ owner’s
¡ supervisor’s
¡ plant manager’s

1
5 TYPES OF GEMBA WALKS - QUIZ

1. The gemba walk that allows a leadership team to walk the entire product or service
value stream end-to-end.

¡ Daily Routine Gemba Walk


¡ Leadership Development Gemba Walk
l Value Stream Gemba Walk
¡ Themed Gemba Walk
¡ Executive Gemba Walk

2. The gemba walk that’s part of the daily routine of a frontline manager,
supervisor, team leader, or other support person.

l Daily Routine Gemba Walk


¡ Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
¡ Themed Gemba Walk
¡ Executive Gemba Walk

3. The aim of this walk is to bring an executive perspective.

¡ Daily Routine Gemba Walk


¡ Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
¡ Themed Gemba Walk
l Executive Gemba Walk

4. The purpose of this gemba walk is to narrowly focus on a specific topic such as safety,
waste, energy use, or tidiness in the workplace.

¡ Daily Routine Gemba Walk


¡ Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
l Themed Gemba Walk
¡ Executive Gemba Walk

1
5. The purpose of this gemba walk is some combination of training the eyes of the
leaders, promoting cross-functional alignment and cooperation, identifying obstacles
and systemic issues for leadership to address, and demonstrating leadership
accountability to supporting the frontlines.

¡ Daily Routine Gemba Walk


l Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
¡ Themed Gemba Walk
¡ Executive Gemba Walk

2
HOW TO PREPARE FOR A GEMBA WALK - QUIZ

1. It’s essential for every gemba walk to have at least one pre-defined purpose.

l True
¡ False

2. The timing of a gemba walk isn’t important since spontaneity often increases
creativity.

¡ True
l False

3. During the pre-gemba walk communication process it’s important to let people know
the following (select all that apply).

l Nobody is in trouble
l The group is there to learn
l There will be questions about the process
¡ A good clean-up should be done before the walk

4. Email is an outstanding way to communicate before a gemba walk.

¡ True
l False

5. We encourage everyone who decides to make structured gemba walks part of their
lean management system to develop ____________.

¡ change management plans


¡ succession plans
¡ TPM plans
l standard work

1
WHAT TO EXPECT DURING A GEMBA WALK - QUIZ

1. In order to make gemba walks an easy habit to keep up, it’s important to develop
routines of things that we do and say every time.

l True
¡ False

2. There are three key parts to every successful gemba walk routine. They are (select all
that apply).

l getting off to a good start


l having scripts to fall back on
¡ knowing the names of the operators before walking
l ending well

3. It’s OK if operators are nervous or uneasy about the gemba walk process.

¡ True
l False

4. Before we start asking questions, we need to ____________ the overall process to gain
an understanding of what’s happening.

¡ video tape
l observe
¡ review process map of
¡ all of the above

5. These types of questions are best when doing a gemba walk.

l Open ended
¡ Yes or No

1
HOW TO DEBRIEF AFTER A GEMBA WALK - QUIZ

1. During the gemba walk debriefing process what are the two primary things we should
reflect on (select the two correct answers)?

¡ The People
l The Process
¡ The Machines
l The Results

2. When reflecting on the process the first question is, “How well were able to follow our
plan?”

l True
¡ False

3. When in doubt we should always focus on the ____________ and let the results come
naturally.

¡ operators
l process
¡ standard work
¡ discipline of the workforce

4. Which of the following is NOT one of the three questions asked when evaluating the
findings of our gemba walk?

l Is the workforce properly staffed?


¡ What decisions did we make as a result of this gemba walk?
¡ How do we communicate these decisions to the people who will be affected by
them?
¡ How do we follow up on decisions?

5. The primary role of the gemba walk coach is to answer difficult process related
questions.

¡ True
l False

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