9-12

Housekeeping NC II
Quarter 3 – Module 2/Week 3-4:
Provide Valet/Butler Service
TLE/TVL 9-12 – Housekeeping NC II
Quarter 3 – Module 2/Week 3-4: Provide Valet/Butler Service
First Edition, 2020

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Published by the Department of Education – Region XI

Regional Director: Evelyn R. Fetalvero
Assistant Regional Director: Maria Ines C. Asuncion

Development Team of the Module

Writers: Joie Maine G. Berzabal
Editors: Feralyn V. Estrellado
Reviewers: Cosette C. Navales
Illustrator:
Layout Artist:
Template Developer: Neil Edward D. Diaz
Management Team: Reynaldo M. Guillena
Jinky B. Firman
Marilyn V. Deduyo
Alma C. Cifra
Aris B. Juanillo
Marcelo O. Roco

Printed in the Philippines by ________________________

Department of Education – Department of Education Region XI

Office Address: Deped Davao City Division, E. Quirino Ave.,

Davao City, Davao del Sur, Philippines
Telefax: (082) 334 0100
E-mail Address: info@deped-davaocity.ph
 9-12
Housekeeping NC II
Quarter 3 – Module 2/Week 3-4:
Provide Valet/Butler Service
Introductory Message

For the facilitator:

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning at home. Furthermore, you are expected to encourage
and assist the learners as they do the tasks included in the module.

For the learner:

As a learner, you must learn to become responsible of your own learning. Take
time to read, understand, and perform the different activities in the module.

As you go through the different activities of this module be reminded of the

following:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer Let Us Try before moving on to the other activities.
3. Read the instructions carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are done.

If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are not
alone. We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

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 Let Us Learn

Great day to you dear learner! This module deals with skills and knowledge
required to provide valet services to guests in a range of settings within the hotel and
travel industry's workplace context.

This module was anchored on the Curriculum Guide in TLE/TVL –

Housekeeping NCII under the Home Economics component.

Lesson 4 – Provide Valet/Butler Service (VS)

LO1. Display professional valet standards - TLE_HEHK9- 12VS-IIIa-j-1

1.5 Follow standard operating procedures in keeping laundry area clean in

accordance with the establishment standards

1.6 Prepare reports and endorsements of the valet service provider

After going through this module, you are expected to:

1. Identify the procedures in cleaning the laundry area according to standard
operating procedures;
2. Explain the different types of housekeeping reports;
3. Prepare housekeeping inspection reports;

Begin your journey now and enjoy the rest of the activities ahead! Happy
learning!

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 Let Us Try

Let us try to check your prior knowledge on the lesson about display professional
valet standards. Take this test!

Direction: Choose the letter of the best answer. Write the chosen letter on your
answer sheet.

1. Which of the following ensures all work is done appropriately without anything
left to be completed?
a. reports b. checklist c. schedule d. organizer

2. It is used to study past records of occupancy, cleaning schedules, and predict

the future status of the rooms
a. reports b. checklist c. schedule d. organize

3. Which of the following reports requires for scheduling the room attendants
and recording the room inspections?
a. Assignment Report c. Occupancy Report
b. Room status report d. Housekeeping report

4. Which of the following reports shows a list of guests who have checked-in in
the hotel with details such as number of adults and children, number of
nights, and housekeeping status?
a. Assignment Report c. Occupancy Report
b. Room Status Report d. Housekeeping Report

5. Which of the following reports provides information on the occupancy or

condition of the property’s room on a daily basis?
a. Assignment Report c. Occupancy Report
b. Room Status Report d. Housekeeping Report

6. It is a member of the housekeeping team who checks the room after it is

cleaned.
a. supervisor c. housekeeper
b. Inspector d. house staff

7. Which of the following room status tells that no guest is registered for that
room and no guest or belongings are in the room?
a. vacant b. occupied c. out of order d. in repair status

8. Which of the following room status tells that the room is being renovated or
repaired; it does not need to be cleaned and is not available to sell?
a. occupied b. vacant c. out of order d. full

9. It is a state of being free from disease-causing pathogens or having a safe level

of pathogens.
a. clean b. mildew c. sanitary d. bleach

10. It is a place where clothes are washed and dried.

a. bedroom b. lobby c. reception area d. laundry area

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 Let Us Study

Most of the time when in the laundry room you are only focused on cleaning
clothes, not the room itself. The laundry area also must be clean and sanitary so that
germs and bacteria won’t linger and cause illness and allergies to the guests.
To help you keep the laundry area clean, the following are the procedures you
need to make in cleaning the laundry area.

Procedures in Keeping Laundry Area Clean

Keep it clean
- Wipe down shelves with a wet rag. Stray sprays and splashes of detergent
leave the surface sticky, making them a great landing spot for lint and dust.
- Run your washing machine without a load, on a hot cycle, using two cups of
vinegar to keep your machine fresh and clean inside.
- Remove the dryer lint trap and soak it in hot water and dish soap. Scrub to
remove buildup. You can do this with the knobs on your washer and dryer as
well if they are removable.
- Wipe the outside surfaces of your washer and dryer with glass cleaner to make
them shine.
- Remove the dryer hose and use your vacuum attachment to remove any lint
buildup on the inside.
- Use your vacuum attachment to clean under, behind and between your
washer and dryer.
- Sweep and mop the floors.

Keep it organized
- Store bleach, detergents, and other products inside the shelves.
- Keep similar products together.
- Hang ironing board on the wall when not in use to give more working space.
- Use several baskets or divided bins for storing and separating dirty laundry.
- Use a basket or box for unused hangers.
- Keep a small container for storing items left in pockets.
- Keep a trach can in the laundry room so you have a place for lint, tags, dryer
sheets and other items that might otherwise end up on your floor.

Checklists and Reports in Housekeeping

There are various housekeeping checklists and reports automatically generated by
the hotel management software.

Checklists
Checklists help to ensure all work is done appropriately without anything left to be
completed. There are various checklists referred and filled by the housekeeping staff.
Some important ones are:
❖ Guest supplies checklist

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 ✓ If possible, open the windows and air out the room
✓ Check the thermostat, air conditioner, and lights to ensure they work
properly
✓ Replace any flickering or burnt-out bulbs
✓ Test the drapes to make sure they slide easily
✓ Look over the walls and ceilings for dust or cobwebs
✓ Dust all appliances, fixtures, and furniture
✓ Clean the coffee maker
✓ Check the refrigerator for any items left behind by previous guests
✓ Clean the microwave
✓ Clean mirrors and glass surfaces
✓ Wipe down the telephone
✓ Ensure closet is stocked with hangers and luggage racks
✓ Remove trash from trash cans and fit with new liners
✓ Vacuum the room
✓ Deodorize the room
❖ Guest room cleaning checklist
✓ If possible, open the windows and air out the room
✓ Check the thermostat, air conditioner, and lights to ensure they work
properly
✓ Replace any flickering or burnt-out bulbs
✓ Test the drapes to make sure they slide easily
✓ Look over the walls and ceilings for dust or cobwebs
✓ Dust all appliances, fixtures, and furniture
✓ Clean the coffee maker
✓ Check the refrigerator for any items left behind by previous guests
✓ Clean the microwave
✓ Clean mirrors and glass surfaces
✓ Wipe down the telephone
✓ Ensure closet is stocked with hangers and luggage racks
✓ Remove trash from trash cans and fit with new liners
✓ Vacuum the room
✓ Deodorize the room
❖ Guests bathroom cleaning checklist
✓ Remove any used towels
✓ Look for any signs of water leaks from bathroom fixtures
✓ Clean the shower and bathtub then wipe down with a dry cloth
✓ Scrub and disinfect the toilet bowl
✓ Clean and sanitize the toilet seat, lid, and handle
✓ Clean mirrors
✓ Clean the vanity top and sink
✓ Clean floor tiles and grout
✓ Inspect the bathroom and remove any stray hairs
✓ Remove trash from trash cans and fit with new liners
✓ Deodorize the bathroom
❖ Beach area cleaning checklist
❖ Swimming pool cleaning checklist
❖ Garden keeping checklist
❖ Housekeeping standard checklist for SPA
❖ Housekeeping standard checklist for fitness center

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Reports
The reports are useful to study past records of occupancy, cleaning schedules, and
predict the future status of the rooms. Let us see the reports generated for the
housekeeping department.

Housekeeping Report
This can be generated at the end of each shift to report the housekeeping status of
each room.

Housekeeping Report
Room No. Room Type Check-Out Turnover Room H/K Status Housekeeper
Date Occupancy

Housekeeping Assignment Report

It is required for scheduling the room attendants and recording the room inspections.
Assignment Report
Rm Rm Guest Adult Child Check- No. of Check Turn Room H/k Housekeeper
No. Type Name in Nights – out over Occupan Status
Date cy

Housekeeping Occupancy Report

This report shows the list of guests who have checked-in the hotel with details such
as number of adults and children, number of nights, and housekeeping status. This
report is generated for the occupied rooms, rooms expected to be occupied, checked-
out rooms, and vacant or blocked rooms. This report is generated for scheduling
rooms for cleaning.
OCCUPANCY REPORT
Rm No. Rm Type Guest Adult Child No. of Turn H/K
Name Nights Over Status
Date

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Room status report
The room status report is sometimes called the housekeeping report. It provides
information on the occupancy or condition of the property’s room daily. It is
generated through two-way communication between the front office and the
housekeeping department. For example, when a guest checks out, the front desk
notifies housekeeping by phone or through the computer system. Housekeeping then
knows that the room is vacant and ready for cleaning. Once this has been done and
the room is clean, the housekeeping department then notifies the front desk, either
by telephone or the computer system, to tell them the room is clean and ready for
sale.

Code Meaning
VC Vacant and clean
OC Occupied and clean
RS Refuses service
CO Check out
DR Dirty Room
U Unavailable
OOO

Note: different hotels may use different codes – you will have to get to know these in each hotel,
but they always refer to similar room status even if the codes are slightly different.

Sample or Room Status Report

Source: http://help.protel.net/housekeeping/en_US/web/index.htm#t=Hausdamenliste.htm

The image above shows the individual symbols used in the housekeeping report. The
various symbols are explained below using the numbers in the image.
1. Stay status: the green arrows indicate that the guest has checked in; a red
arrow indicates that the guest has checked out. There will be no symbol shown
here if the room is not occupied.

2. Housekeeping Status: In this section, housekeeping can enter whether the

room is vacant or occupied.

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 3. Room Status: This field indicates whether the room is cleaned, dirty, touched,
checked, or currently being cleaned. After cleaning the room, housekeeping
marks it as “Cleaned”.

4. VIP Status: This symbol indicates whether a VIP status has been entered for
the guest.

5. Laundry: This symbol indicates whether the lines should be changed that day.

6. Movement: Should guests move to another room during their stay, this
symbol will be displayed (red arrow for the room the guests are moving from
and a green arrow for their new room).

7. Work orders: This symbol indicates work orders. The number in the red circle
indicates the number of pending work orders for this room.

8. Traces: This symbol indicates the traces. The number in the red circle
indicates the number of pending traces for this room used.

9. Detailed view: This symbol can be used to open the detailed view. The detailed
view has all the information about the room, and can also be used to change
the housekeeping status and the room status.

Source: http://help.protel.net/housekeeping/en_US/web/index.htm#t=Hausdamenliste.htm

Guestroom inspection
Each establishment will have a system for inspecting rooms that have been cleaned.
They do this to ensure that standards are maintained and guests are not
disappointed. If inspectors do not inspect the work, problems could arise that may
make guests unhappy.

The inspector should submit a room inspection report that includes space where he
can write notes on:
❖ the condition of furniture, fixtures and equipment
❖ the appearance of the ceiling and walls
❖ the condition of the carpet and other floor coverings
❖ the cleanliness of window interiors and exteriors.

During a room inspection, you enter the room and carefully inspect everything,
moving in a clockwise direction so that nothing is missed. You will check that:
❖ all fixtures, fittings and furnishing are clean and in good working order
❖ all guest items have been replenished
❖ all surfaces are clean and free from marks
❖ floors and floor coverings are clean and the appropriate finish has been
achieved
❖ beds have been made according to the establishment specifications
❖ lighting, heating and cooling systems are in good working order
❖ bathrooms may have been thoroughly cleaned

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 ❖ there are no signs of pests
❖ the finished room meets the standards set by the organization
Once the inspector has completed the inspection and has approved the room, the
person responsible will notify the front office that the room is ready for use.

Room Inspection Report

Room no: _______________________________ Type:_____________________________
Date inspected: __________________________________
Condition: E excellent A Acceptable U unacceptable
Bedroom Condition Bathroom Condition
1 Doors, locks, chains 21 Doors
stops
2 Lights, switches, 22 Lights, switches,
plates plates
3 Ceiling 23 Walls
4 Walls 24 Tiling
5 Woodwork 25 Ceiling
6 Curtains and railings 26 Mirror
7 Windows 27 Bath, grouting,
grab rails
8 Heating/air 28 Shower, shower
conditioning head, curtain
9 Phone 29 Bath mat
10 TV and radio 30 Vanity unit
11 Headboards 31 Fixture, taps,
drains
12 Spreads, bedding, 32 Toilet: flush, seat
mattress
13 Dresses, nightstand 33 Towels: face,
hand, bath
14 Hotel information 34 Tissue: face,
hand, bath
15 Lamps shades, bulbs 35 Tissue: toilet,
facial
16 Chairs, couch 36 Soap
17 Carpet 37 Amenities
18 Pictures and mirrors
19 Dusting

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 20 Cupboard

Other: ________________________________________________________________________
______________________________________________________________________________
Inspected by: ___________________________________________________
(signature): ______________________

Let Us Practice

Directions: Create a checklist for general inspection on the following housekeeping

workplace. A minimum of five (5) lists per area.

1. Floor area
2. Aisles and Stairways
3. Storage

Let Us Practice More

Direction: Create a guestroom inspection report that indicates the following:

a. Name of hotel (of your choice)

b. Guestroom number
c. Date of inspection
d. Inspection item
e. Condition
f. Inspected by:

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 Let Us Remember

Remember the following important points in this module:

➢ The laundry area must be clean and sanitary so that germs and bacteria won’t
linger and cause illness and allergies to the guests.
➢ Checklists help to ensure all work is done appropriately without anything left to
be completed.
➢ Report is useful to study past records of occupancy, cleaning schedules, and
predict the future status of the rooms.
➢ Housekeeping Occupancy Report shows the list of guests who have checked-in
the hotel with details such as number of adults and children, number of nights,
and housekeeping status.
➢ Room Status Report provides information on the occupancy or condition of the
property’s room on a daily basis.

Let Us Assess

Choose the letter of the best answer. Write the chosen letter on your answer sheet.
1. It is a place where clothes are washed and dried.
a. bedroom b. lobby c. reception area d. laundry area

2. It is a state of being free from disease-causing pathogens or having a safe level of

pathogens.
a. clean b. mildew c. sanitary d. bleach

3. Which of the following room status tells that the room is being renovated or
repaired; it does not need to be cleaned and is not available to sell?
a. occupied b. vacant c. out of order d. full

4. Which of the following room status tells that no guest is registered for that room
and no guest or belongings are in the room?
a. vacant b. occupied c. out of order d. in repair status

5. It is a member of the housekeeping team who checks the room after it is cleaned.
a. supervisor c. housekeeper
b. inspector d. house staff

6. Which of the following report that provides information on the occupancy or

condition of the property’s room on a daily basis?
a. Assignment Report c. Occupancy Report
b. Room Status Report d. Housekeeping Report

11
7. Which of the following report shows the list of guests who have check-in in the
hotel with details such as number of adults and children, number of nights, and
housekeeping status?
a. Assignment Report c. Occupancy Report
b. Room Status Report d. Housekeeping Report

8. Which of the following reports requires for scheduling the room attendants and
recording the room inspections?
a. Assignment Report c. Occupancy Report
b. Room Status Report d. Housekeeping Report

9. It is used to study past records or occupancy, cleaning schedules, and predict the
future status of the rooms.
a. reports b. checklist c. schedule d. organizer

10. Which of the following ensure all work is done appropriately without anything left
to be completed?
a. reports b. checklist c. schedule d. organizer

Let Us Enhance
Direction: Explain the Room Status Cycle in Hotel Housekeeping. Be brief
and concise. Do this on your answer sheet.

Room Status Cycle

Vacant /
Inspected
[V/I]
Vacant / Occupied /
Ready Clean
[V/R] [O/C]
ROOM
STATUS
Vacant /
CYCLE Occupied /
Clean Dirty
[V/C] [O/D]
Vacated /
Dirty
[V/D]

Scoring Rubric:
Very Good Good Fair Needs
Content (5 points) (4 points) (3 points) Improvement
(2 points)
Knowledge and Students were Students were Students were There is an
Understanding able to convey able to convey able to convey attempt to answer
several ideas on a few ideas on limited ideas on but irrelevant to
the topic with a the topic with the topic with the topic.
good degree of some degree of little knowledge Incomplete
knowledge knowledge sentence

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 Let Us Reflect

After going through this module, you learned the proper procedures in
cleaning the laundry area and the different types of housekeeping reports.

To find out the knowledge and skills acquired in this lesson, say something
about this quote - “Honesty and integrity are very important attributes
of a Housekeeper”. Explain how will you apply this to a real-life situation.
Write your answer on your answer sheet.

_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

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 References

Housekeeping NC II Training Regulations. 2016, Technical Education Skills and

Development Authority. Taguig City, Metro Manila, Philippines

Provide Valet Services to Guests, Trainee Manual, ASEAN 2012 Accessed from
https://www.asean.org/wpcontent/uploads/images/2013/economic/matm/Toolbox
%20for%20Six%20Tourism%20Labour%20Divisions/Specific%20Competencies/Hous
ekeeping%20Division/Provide%20valet%20service%20to%20guests/TM_Provide_valet_
services_310812.pdf

Housekeeping Report, Protel Hotelsoftware GmbH 2019 Accessed from

http://help.protel.net/housekeeping/en_US/web/index.htm#t=Hausdamenliste.htm

WebstaurantStore Food Service Equipment and Supply Company,2003-221 Accessed

from https://www.webstaurantstore.com/article/502/housekeeping-checklist.html

Hotel Housekeeping – Quick Guide, TuturialsPoint 2021 Accessed from

https://www.tutorialspoint.com/hotel_housekeeping/hotel_housekeeping_quick_guid
e.htm

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For inquiries or feedback, please write or call:

Department of Education – Region XI

F. Torres St., Davao City

Telefax:

Email Address: lrms.regionxi@deped.gov.ph