Service Training January 2004 CATERPILLAR ‘Technical Presentation Caterpillar Electronic Technician STW® Version 2003B Module Two: Basic Cat ET OperationsCourse 2ot-3 Module Two Table of Contents ‘Table of Contents Module Two: Basic Cat ET Operations Module Preparation Prerequisites - Basic Cat ET Operations “5 Objectives - Basie Cat ET Operations 7 Lesson One: Getting Connected with Cat ET Introduction .. 2129 Presentation Objectives 2-110 Equipment Required for Cat ET Operations - 2-1-1 Communication Adapters. 2-115 Lesson Two: Communication Diagnostics with Cat ET Introduction. 2-2-38 Presentation Objective rinicanctclds 2289) ‘Troubleshooting Communication Failures .. 2-2-40 Information and Help ‘ =n 2-2-49 Student Handout 2-2-53 Lessons One and Two Lab Exercises . 2-2-59 Lesson Three: Using Cat ET Screens Introduction .. ECM Selector Sereen ... Pull Down Menus, Tool Bar and Function Keys .. Data Link Connecting and Disvonnccting, Diagnostic Sereens Status Sereens Parameter History Change. Configuration Screens Lesson Three Lab Exercises ..Cat Bleetronie Technician Course Ded-d Module Two. 100s ‘Table of Contents Table of Contents Module Two: Basic Cat ET Operations Lesson Four + Printing and Managing Files Introduction .. Creating Files Opening Files Import/Export Files Bookmarks Feedback... Lesson Five: Factory Passwords Using Factory Passwords 2-5-1 Compiling Information for Factory Passwords 25553 Lesson Four Lab BXxe1cises ....-.cssseesnseseeeeee reer B= 5-5. Factory Passwords Worksheet. 2-5-7 Lesson Six: Data Analysis and Storage Introduction Using The Data Logger Using The Auto-Trigger Data Logger Using The Real Time Graphing Function .. Data Analysis and Storage Lab Exer Lesson Seven: Configuration Parameters (not al 60 1-6-2 Introduction ... patente Using Configuration Parameters...Cat Blectronie Technician Course 2-1-8 Medute Two ons Prerequisite Module Preparation Prerequisites - Basic Cat ET Operations. PC Opera 6 In order to complete all the exercises described in this course, the student ‘must be able to demonstrate proficiency in basie compuler operations using Microsoft Windows 2000 or XP™, including the following tasks: 1, Start up and correctly shat down a PC. 2. Start, operate, save and exit software programs. 3. Operate the mouse or other pointing deviee using both buttons. 4, Using Windows Explorer: Create, delete and rename directories (folders); move, delete and rename files; determine hard drive usage and available eapacity. Arrange windows using the tile function 5. Using Windows Explorer, copy files from a diskette or CD drive to a hard drive. 6. Connect and operate external devices such as a power supply or a CD ROM drive using the Windows™ installation function "Install Wizard’, 7. Identify the current communications port in use. Configure a communications port to enable external communications with the PC 8. Using the Copy Disk funetion, copy the entire contents on a diskette to another diskette.Cat Btece ono4 ic Technielan Course 2-1-6 Module Two. Module Preparation (continued) Prerequisites - Basic Cat ET Operations 9. Install programs from a CD. 10. Navigate through and manipulate other Windows functions such as: task bar, pop-up start menu, control panel and display functions. 11, Using data from the Cat ET Data Logger, create a spreadsheet program such as Exeel or Lotus 123. Adjust the format to accommodate the numbers, save end print the data 12. Operate Windows Internet Explorer to acess information.Cat Btectro 247 Module Two 0104 Objectives Objectives - Basic Cat ET Operations Given the Caterpillar Electronic Technician (Cat ET) program and relevant publications, perform the following functions using an engine or simulator: Lesson one: Getting Connected with 1, Identify all components necessary to operate the Cat ET Service Cat ET Tool. 2. Connect the PC to a machine and start Cat ET, 3. Setall Cat ET system preferences, Lesson Two: 4, Troubleshoot communication problems, identify cause and correct Communication problems Diagnostics with Cat ET 5. Navigate through all menus and sercens using the icons, function keys, mouse, and keyboard, imax ie 6. Read all status sereen parameters. Using Cat ET Screens 7. Reconfigure and save a status screen. 8. Read active faults, read and clear logged faults and events, Lesson Four: 9. Create and retrieve system files. 10. Retrieve a saved status screen file and print a copy. testo re 11. Obiain and use factory passwords to change fuel seitings or erase Using Factory events, PasswordsCat Electronic Technician Course rae Module Two 1708 Lesson Five: Using the Data Logger Lesson Six: Using the System Parameters Lesson One Objectives - Basic Cat ET Operations (continued) 12. Operate the Date Logger and save the datas a text file. Open a spreadsheet program, print and save the data in the correct fields, 13. Identify and change System Parameters.Cat Electronic Technician Course 21-9 Module Two avor Lesson One Getting Connected with Cat ET ‘Lesson One Module Two Getting Started with Cat ET Lesson One: Getting Connected with Cat ET Introduction ‘This lesson contains a presentation with information on Getting Connected with Cat ET. ‘The following functions are described in Lesson One: + Equipment required for Cat ET operations + Starting Cat ET + Setting Preferences There are two types of Cat Blectronic Technician software currently available: * Dealer Cat ET + Customer Cat BT No WinFlash (Flash File capabilities) or Factory Passwords included Note: Licensing is covered in the STW module of the Course, Refer also to Caterpillar Electronic Technician Getting Started Guide (JEBD3003) as a reference for setting up Cat ET for the first time.Cat Electronic Technician Course 104 2-1-0 Module Two Lesion One Lesson One Objectives Identity communication components Connect cables and Comm Adapter Set system preferences Operate the Comm Adapter Flash a file to the Comm Adapter Enable the PC comm port a Presentation Objectives Given the necessary tooling and the handout, perform the following tasks: Identify all the necessary components for communication between PC and the application Connect all the necessary components from the computer tothe ECM Set Cat ET system preferences Operate the Communi tion Adapter Flash the Communication Adapter with the correct file for the operating system Enableldisable the PC Comm Port A lab worksheet for Lessons | and 2 is included at the end of Lesson Two.Cat Elcetronie Technician Course ate om Caterpillar Electronic Technician (Cat ET) PC To Machine/Engine Connections Communication Adept were ean Paw ncaicenty tsar, pmnneit ay (aa : sere al poet Colaacal miso ZZ (on tr cub (885 Cal 48) Equipment Required for Cat ET Operations += Comm adapters and There are two types of Communication Adapter in use as follows: cables ‘The 7X 1700 (known as CA 1), now discontinued ‘The 171-4400 CA TI, current equipment ‘The various cables are described on the graphic above. ‘These are correct for Cat machines and industrial engines. On highway truck engines and {gas engines will need an adapter to connect the data link cable to the truck Service Tool Connector. These adapters are not shown on this diagram, ‘This graphic is repeated full size for use as a handout at the end of the presentation.Cat Blectronie Teebnichn Course 21-2 Module two nos Lesson One Communicating between Cat ET and the Engine/Machine PC Communication Adapter (I or I!) Cables Serial and data link cables Cable adapters (on highway truck, gas engines) Software sTW or Cat ET (standalone) [eas] ‘These basie components are required fo communicate with a machine or engine. + Component tist Pc Laptop ora desktop computer ‘Communication Adapter CA Lor CAT Cables USB adapter ‘Truck and Gas engine adapters Software STW with Cat Tr Cat ET Standalone‘Cat Etectronfe Teednician Course 0104 13 Motte Two Leson One Communicating between Cat ET and the Engine/Machine Cable adapters required for: Truck Engines Gas Engines + Truck engine data tink. adapters, + Ges engine data tink adapters, ‘These adapters are required to communicate with the Service Tool Connector for on highway trucks or gas engines ‘Truck Engine Data Link Adapters 7X1403 Cab Data Link Navistar 1993 ~1996 7X1686 Cab Data Link All OEMs except GM & Navistar 1993 - 1998 TXIT14. Cab Data Link GMALDL 1995 —current 157-4829 Cab Data Link9 pin J1939 1993 —current Gas Engine Data Link Adapters 7TX1414 Control Panel Adapter, 10 Pin 3500 All S.1 Engines with EIS 7X1415 Control Panel Adapter, 4 Pin 3600 SI. S.L.= Spark Ignited EAS. ectronic Ignition SystemCat Blectronie Technician Course ont etn Madule Two Lesson One = Three connection choices + USB port + USB/serial adapter ‘There are three choices for a connection port to the PC as follows: Serial port Parallel port (CA Il) only USB port - requires 237-7547 USB/Serial adapter for serial cable New PCs may have neither a serial nor a parallel port. If this is the case, it will be necessary to use the USB port. As there is no dedicated USB cable, a cable adapter must be used, as shown above. This adapter requires the use of a driver to function. The software is supplied as shown above. Similar adapters can be purchased over the counter at electronic stores. However, experience has shown that these adapters may not function with the CAT ET software or tho Communication Adapter. ‘When the cable is first connected fo the PCa new hardware dialog box will appear with request for a software driver to be installed,Cat Blectronie Teehnichin Course 21-18 Module Two ons Lesson One: Communication Adapter | Discontinued, but still in use Requirements: Service Program Module (SPM) Power from Service Tool Connector Fuses Cables + Communication adapters + Communication ‘adapter! + Two comm adapters + Comm adapter | discontinued + CAI requires 4 items for use ‘Communication Adapters tion between the PC and the munication Adapters in Communication Adapter allows communi application ECM. There are two Caterpillar use at this time, ‘The 7X1700 Communication Adapter 1, although discontinued, is still in use, contained This tool requires these four items to function, The softwar within the detachable SPM (Service Program Module),Cat Etectronie Technician nos + SPM and fuse location + Communication adapter oporating manual review + No CAN data link functionality with CA t 21-16 Module Two: Leson One ‘This picture shows the location of the SPM (lower arrow) ) and the fuses (upper arrow) with the cover removed. ‘The cover can be removed with a Phillips screwdriver to reveal the internal parts. The parts which may need to be accessed are the fuse and the SPM, Some preparation is necessary when using the Communication Adapter I for the first time. The unit requires an SPM (Media No, NEXG4523) to be installed, which is shown on the next page. Removal and replacement of these items are covered in the Tool Operating Manual, "Using the 7X1700 Communication Adapter Group" (SEHS9264), The 7X-1700 Communication Adapter I as been replaced. with the 171-4400 Communication Adapter II Group. NOTE: It should be understood that the Communication Adapter I works with the ATA and CDL data links only. If it is necessary to communicate via the CAN data link, then the Communication Adapter II must be used. (CAN =Controller Area Network, high speed data link)+ SPM removed + Checking the SPM version number * Communication adapter I versus ‘communication adapter It 2e1-a7 Modute Two Lesson One COMM ADAPTER NEXG4523 V1.2 “car 4/94 cA #35 This view shows the SPM removed from the adzpter. Some catlicr SPMs were sufficient for normal Cat ET operations but ould not perform Flash Programming. The current SPM software must be installed if all functions are to be performed. ‘The SPM version number can be checked by observing the ‘Communication Adapter screen at start up, example "12" (Version 1.2) Also by opening the unit, the information can be found on the SPM (as shown above). SPM Version 1.2, 4/94, is in use. ‘The Communi Adapter I opcrating manual explains these funetions. ‘The Commur ition Adapter 1 to0! although discontinued, is still widely imuse. As long as there is no absolute requirement for the CAN data link, this tool can still be used in most apyCat Blectronie Tech vor + CAL can perform most tasks. ‘+ No CAN data link functionality + Flash files on now engine are large 21-18 Module Two Lesson One Communication Adapter | Services the following data links: ATA (American Trucking Assoc.) DL (Cat Data Link) Does not service the CAN J1939 data link CAN requires the Comm Adapter I Note: The Comm Adaptor | doos work with ai! versions of Cat ET. This tool is still supported by Caterpillar te] This too! will accomplish mos tasks, however when loading a flash file to a new engine ECM, the time taken to complete the process can be five times longer than with the new CA Il. ‘The reason for this is that the CA 1 does not use the CAN (51939) data link and defaults to the one of the Date links available either the CDL (Cat Data Link) or the ATA (American Trucking Association) data links. Recent flash files may be close to two megabytes in capacity. For most other tasks, this tool will function perfectly well and is somewhat less sophisticated, Flash programming will be considerably slower with this tool compared with the CA 1, particalarly on newer engines with large flash filesete Module Tw Lesson On Caterpillar Electronic Technician (Cat ET) PC To MachinelEngine Connections u ‘This view shows the cables in use for the Communication Adapter I (CAD. ‘There are two types of data link cable used fo connect the PC to the CA I as follows: Serial cable Serial cable with USB Adapter Cable tmay be necessary to open the Device Manager sereen and check to see which port is in use when the USB / Serial Adapter Cable software is loaded and the cable connected. See the Preferences section of the presentation for more information on this topic.‘Cat Electronic Teennckan ons + CAI requires 4 items, to function Module two. Lesson One. Communication Adapter II The current Communication Adapter available requires: PC driver Flash File (internal software) Power from the Service Tool Connector Cables 12 ‘This tool requires these four items to function. The software is contained within the tool and is flashed into the tool, unlike the CA I which uses an SPM for software. ‘The PC driver is loaded automatically with the Cat ET software during installation. ‘The flash file (firmware) is also loaded into the PC with STW or Cat ET. The flash file may need to be updated when the PC operating system is updated, originally installed on the PC, or used with another PC which has a different operating system. ‘The cables and the box are included with the Group. ‘The CA II is available independently (without the box or cables),Electronic Technician Course 2-1-4 Module Two Leson One Communication Adapter Il Services the following data links: CAN (Controller Area Network) CDL (Cat Data Link) ATA (American Trucking Assoc.) Flash programming is faster using CAN J1939 data link + Three data links supported with CA I! + Flesh programming faster with CAN data link 13 Three data links are serviced by the CA Il CAN — J1939-—— Controller Area Network cDL (Cat Data Link ATA — JI587 American Trucking Association NOTE: With recent engines ic. ACERT, Hash programming can be up (o five times faster when using the CA II with the CAN data link.Cat Electronic Technician Course 2-1-2 Module Two 0104 Lesson One Communication Adapter II Perform the following tasks: Install the PC driver ‘Automatically installed during STW/ET updatefinstalaton Install the flash file (if necessary) Uploaded 10 PC during sottnare installation Set the Cat ET preferences Enable the PC comm port [if necessary) Connect the cables bs] + Preparing CA 1! To prepare the CA I for use, the tasks listed above must be completed (at least once). ‘The Flash File is loaded into the PC when Cat E' ‘can then be flashed into the Comm Adapter, is installed, This fileat Rleetronie Technician Course 221-23 Module Two nos Lesson One Caterpillar Electronic Technician (Cat ET) PS To Machine/fngine Connections Communication Adapter Il ‘srw 7 "Three types of This view shows the various cable connections for the CA I computer cable in use forCAt ‘There are currently three basic types of cable arrangements used t0 connect the PC to the Communication Adapter Il as follows: Serial cable - Used when PC has a serial port USB / Serial Cable Adapter- Used with serial cable on USB port Parallel Cable - Used ifno serial port available See It will be necessary to open the Device Manager screen and check to see identification ‘which port is in use when the USB / Serial Adapter Cable software is loaded and the cable connected. See the Preferences section of the presentation for more information on this topic. Also the Cat ET Getting Started manual hes more information on port connections.Cat Etectronie Technician Course 2-1-24 Module Two. vos Lesson One CA II Preparation Setting Preferences Gain Caras Jo emnstnstat Note: Data link open + Set preferences += Data link opon [ae] ‘The Cat ET system preferences function is an item on the Cat ET program which may be performed without connection toan ECM. Cat ET system preferences can be reset at any time using the following drop down menu routine: Utilities / Preferences Using the Utilities menu, select Preferences, The data link should be open at this point, (Press F8 to openiclose data, Tink),Cat Electronic Technician Course 21-28 Madute Two 01708 Lesson One CA II Preparation Check Comm Adapter selection retary al ‘Commonicatoos | Directories | Heyiensl | Continnetion Y Show Distos ) Ce a a + Interface device Notice the five tabs al the top of the Preferences box. (The preferences ‘selection: may be set before the program is licensed.) There are five preferences which can be set Communications Directories (Flash, trim and report file locations) Regional (current language, and measurement systems) Confirmation (may be left in default setting) Show Dialogs (may be left in default setting) From the Communications tab, select the "Communication Interface Device" using the drop down menu, In this ease, the Con Adapter Il is the tool of choice and is selected by clicking on the small arrow and highlighting the choice. nunication In most cases it will be a choice of two tools: ‘Communication Adapter 7X1701 (CA 1) or Communication Adapter I (ay There are other proprietary devices available for selection.‘Cat Electronic Technician Course 221-26 Medite Twa ones Lesson One CAI Preparation Check comm port selection Note: CA! does not support parallel port + CAI comm port selection 18 Select the appropriate comm port in uss, ic. Comm port 2 in this case As shown above the LPT! (parallel) port does not appear with the CA 1 selection. ‘This port is not supported by the CA 1. Click OK. Ifno serial port is available, there are two choices: The USB adapter with the scrial cable, or the CA II can be used with the parallel cable. NOTE: Selecting the communication port within Cat ET, does not configure the computer to use that communication port. This task will only enable the communication port currently in use to be recognized by Cat BT. The computer communication port must be enabled as a sepacate function. This task is normally performed using the Windows program. Ifthe computer communication port is not enabled, the Cat ET program will not communicate with the ECM or the machine. Instructor Note: It is recommended that students operating in the field be conversant with enabling the computer comm port. An inadvertent disabling of this function will cause a failure to communicate with the system, With prior knowledge, it may not be possible enable the comm port and restart communicationCat Electronic Technician Course 04 2137 Module Two Lesson One CA II Preparation Comm port selection i CAI does support the parallel port + CA comm port selections = Parallel port ‘selection 19 the LPT2 comm port is selected. [As shown above the LPT1 (parallel) port docs appear with the CA II selection. The CA II may be used in this case. Click OK. Cable Type Preferences Setting Serial Cable Comm 1 =Com 4 USB / Serial Adapter Cable Comm 1 Com 4 * Parallel Cable LPT -LpT2 * Itmay be necessary to open the Device Manager screen and check to see which port is in use when the USB / Serial Adapter Cable software is loaded and the cable connected. NOTE : Allmenu selections in this presentation are highlighted in bold as shown above.Cat Electronic Technician Course 21-28 Module Two 01/08 Lesson One CA Il Preparation Baud rate for selection liek the Advanced button Select a lower baud rate for old computers 20 Normally the defiult baud rate will be sufficient for most computers. If an old computer is in use, it may be necessary to select a slower baud rate. An (old) computer may hesitate or lock up indicating that a slower baud rate is necessary. However if the USB / Serial Adapter is used with the Comn Adapter, it will be necessary to change the baud rate to 9,600, mnication(Cat Electronic Techni 0104 21-29 CA II Preparation r To install or update the Flash File Use the Comm Adapter Toolkit Locate the correct Flash File Begin flash - using the following screens All lights on = no Flash File + Loading the flash file + No flash file indicated by all 4 lights on. =) ‘Module Lesson On, ‘To prepare the CA TI, it may be necessary to load a Flash File. For example, if the adapter has been used with a computer with an old versio: of Cat ET, the Flash File may be incompatible with the current operating system, During startup, the lights should flash in sequence one time NOTE: If, while connecting the tool, all the lights are on as shown above, this indicates that there is no Flash flashed as follows. ile present. It must be re-Cat Blectronie Teebs 104 + Comm adapter Il toot kit RTT 2-1-30 Moule Two. Lesson One Installing CA II Flash File Use the Utilities Pull Down menu Select Comm Adapter Il Toolkit Note: Data link open to access Toolkit 2 Using the Util s menu, select the Comm Adapter II Tool kit. ‘The Data Link must be open (powered, but not communicating with the ECM) to access the Comm Adapter II Tool kit. Select F8 or use the icon (arrow). NOTE: The Comm Adapter Il Tool kit can also be accessed through the computer Start menu.Cat Etestromie Pechnetan Course 2-131 Module Two vos Lesson One Installing a CA II Flash File Select: Application Firmware Flash Note the information in the version box Bem ommenicoton ape omaion et mare esa 10 Comm Adler 16 OberVerion 222 23 + Indications of Note the box "Application Firmware Version" (arrow) which says "Not deficient flash file = All lights on Present”. ‘This means that there is no fla file loaded. If all lights are on flash file. that there is no jultaneously, this also indica Now using the drop down meno, select the following: Utiiies / Application Firmware Flash.‘cat Bleetronte Technelan Course 2e1e3t Module Two. Lesion One. vine Installing a CA Il Flash File + Gote flash file selection Click Select Kile to bring up the folder containing the Flash File.‘at Blectronie Technician Course 2-1-33 Module Two M4 Lesion One Installing a CA Il Flash File Select the correct Flash File for system + Flesh file selection, 5 Select the Flash File, Note that the file name contains the file description and the version number. For example ca2v2i2.apf this file name can be interpreted as Communication Adapter II, file version 2.2. Note also the Folder name "Flash", Additionally the File Information box below explains the file details, for example the version number. Highlight ca2v2i2.apf (or as appropriate) as seen above (arrow). Click OK. Instructor Note: Information on Communication Adapter I] file selection and file compatibility is covered in a Student Handout atthe end of this lesson. This information can be discussed at the end of this Lesson and prior o the lab.Cat Electronic Technician Course 2-1-34 108 + Begin flash Installing a CA II Flash File (eee 7 TepicsontemeesYerons— Naesen Steet a ae Begin Flash Fe Gohoramfais aienb gt ‘rte mn Ves: 22 Confirm that all is correct on the sereen above. Now select Begin Flash (arrow). Medute Two ‘Lesson One21-38 Installing a CA II Flash File Sar | eect cn Flash in progress Rinytewosseme, | ao a jects sl [germ] + Flash in progress. 27 Modu Tw: Lesson Ont Flash isin progress. If for any reason, the flash is interrupted, a screen will appear signilying that the process is incomplete. ‘This effect will be the same as having no flash file installed; in other words, no communication.Cat Blectronte Technelan Course 2-1-36 O14 Installing a CA II Flash File mec S&H Flash completed successfully oped Susana + Flash process. ‘completed + Choices 28 Module Two. Lesson One ‘The flash process is completed and there are buttons with three choices. ‘Tool kit - return to Comm Adapter tool kit Flash - return to the Comm Adapter flash screen B ~ exit the program and return to Cat ET ‘Nonmally, click Exit and return to Cat ET to check the communication functions, and to continue the communication with the application.‘Cat Blectronte Teebnieisn Course 2ei-37 ‘Module two 01/08 Lesson One Getting Connected with Cat ET er 29 Questions: ‘Topics for questions: Types of Cat ET software available Component identification Setting Preferences Communication Adapler operations Comm Adapter I and I Comm Adapter Tl Flash process Enabling the PC Comm port Review handouts Software Compatibility Comm Port EnablingCat tectronie Teekn 01/04 + Troubleshooting communication failures Lesson Two Communication Course 2-2-38 Module Two Lesson Two Module Two Getting Started with Cat ET Diagnostics with Cat ET 30. Lesson Two: Communication Diagno: -s with Cat ET Introduction There can be times when Cat ET is connected with a machine or engine and a message appears on the screen indicating that there is no communication between ET and the application. ‘The question is; how do we troubleshoot the problem? It may be that the key switeh is off or the PC Communication Portis disabled. This could be caused by a Smart Board or a Palm Pilot software conflict. Sometimes it can happen that a competitor's software (Cat ET equivalent) is interfering with ET (not uncommon with TEPS dealers). This presentation addresses those questions. ‘The diagnostic handout is included for student use. A Lab assignment ‘worksheet covering Lesson One and Two is available for use with this presentation, at the end of this lesson.Cat Electronic Technician Course 22-39 Madute Two vos Lesson Two Lesson Two Objective Troubleshoot and correct communication failures a Presentation Objective Given the necessary tooling and the handout, perform the following task: + Objective Identify and correct all eauses of system communication failures between Cat ET and the application,‘at Electronic Technician Course 22-40 Modate 1 os Lesson Two Troubleshooting 5 Possible Sources Communication Adapter Cables PC Hardware and Software Cat ET Preferences Application System 2 ‘Troubleshooting Communication failures ' Troubleshooting ‘The communication problem sources can be grouped into 5 areas, as follows: -5 groups Communication Adapter Hardware or software Cables Open or short circuits Pc Computer problem, hardware o* software Cat ET Preferences Preferences not set correctly Application System Power supply, data link wiring, fuses, ECM problemsCat Blectronie Technician Course 2-241 Module Two ons Lesson Two Troubleshooting Software — Flash File, PC Driver Software/Operating system conflict Update to latest software simplifies conflict issue. Check handout PC Driver missing or corrupted Flash File corrupted or missing Indication: All lights on, re-lash 33 + Communication ‘The PC driver is installed automatically with the Cat ET software. Adapter ‘The flash file (Firmware) is also loaded in the PC with the ET software, * Software however a prompt will ask whether it is to be included with the elciditenr installation Flash filo NOTE: Do not confuse storage of the flash file software (firmware) with the flash process. = Handout explains ‘The handout explains the various software combinations and possible ‘software software conflicts. combinations Ifa Communication Adapter flash file is missing, all the lights will come s a lights on - no flash on as shown above (arrow).Cat Etectromie Technician Course 2-1-2 Modute Two ous + Communication adapter troubleshooting Leson Two Troubleshooting Hardware Damaged connectors Physical damage to Comm Adapter Test by substitution if necessary M4 Look for obvious damage at the connectors and the body. Substitute with another tool if possible to verify a problem. Examine the tool for physical damage, look for damaged pins and connectors.uios * Cables technician Comrse 222-43 Troubleshooting Cable defect visual check heck power light —_— No power to Comm Adapter Open or short in CA I cable Damaged connectors, oose pins'sockets No data transmission, no communication ‘Cable 09 tong; wrong: damaged Check by substitution if necessary 35 Modute Two Lesson Two Check that power is available to the CA II, check the power light (arrow). Ifa non standard data link cable is used with the CAN data link, and itis longer than the normal specification, a CAN communication problem may occur.Cat Eleetronle Technician Course 2-22.44 Module Two. dios Lesson Two Troubleshooting Current data link cable is reinforced 36 + Improved data tink The current data link cable overcomes a possible weakness with the cable previous braided type. This type has reinforcing around the connector (arrow) cable entry. ‘A damaged cable can cause two basie problems: no power to comm adapter, leading to no communications, or a data link problem likewise leading to no communications The simplest method to troubleshoot is to substitute the cable if possible.Cat Electronic Teehnieion Course 22-48 Modute Two Duos Lesson Two Troubleshooting Software ET Driver not installed USB Adapter Driver not installed PC Comm port disabled Hardware Port connection damaged 37 + PC software and ‘The comm port can become disabled from a variety of causes, for hardware example Palm Pilot computer or Smart Board software when loaded on the Laptop computer can cause the comm port to become disabled. Alternatively it may not have been enabled previously. - USB Adapter driver The USB / Serial Adapter driver is supplied with the adapter. This software must be installed before using the adapter. Also check the Comm port selection for the adapter in ET preferences.Cat Electronic Technician Course 2-246 Mode Two. ‘108 Leson Two Troubleshooting Preferences not set correctly CA Il not selected Correct comm port not selected ie LPT1, Comm’ 38. + Setting Cat ET ‘The Comm Adapter I or the wrong comm port may be selected in error. preferences NOTE: Ifa USB adapters installed on the serial cable, a change to the preferences must be made for the new comm part selection. Also the baud rate may need to be changed if a CA Lis used with the USB adapter.Jat blectronie Pechnician Course 2247 Module Two 04 Lesson Two Troubleshooting Low or no power to ECM ECM not energized from key/master switch No flash file in ECM, corrupted flash file Data link circuits: open/short circuit ‘Gheck ECH to Service Tool Connector wiring No power at Service Too! Connector CAI power light out 39 “TIS application If the key switch is not on, the ECM will not be energized and no system communication will be possible, in addition the Service Too! Connector may not have power for the Communication Adapter (this varies with Aifferent application wiring arrangements) Also check that the battery master switch is on. In summary, the ECM and the Service Tool Connector (for the comm. adapter) must have power to communicate Itthere is excessive voltage in the power supply cireaitin excess of 40 Volts, the ECM will switch off for protection. This condition could be caused by a faulty alternator voltage regulator. The ECM must have a valid flash file to communicate. Use Winflash to verify that this file is present and not corrupted.0 Course 2-248 Module Two wi toon TYPICAL CAT / CAN DATA LINK CIRCUIT carat ‘ravine wonton sfSrew CATBATALnk+ Fe-car para unc | GAT DATA LINK 7} GAT DATA Lit ~ jy Bars 65 |)} BAT ~ ee i—t + 118 bt CAT DATA LINK + jet | OAR A bol Canara uae Het 04 Ul camincns sermeeroa. 4 Sous ® + Check application ‘There may be a wiring hamess problem in the machine or engine. Syston ing ed + Communication adapter power s Check the wiring, counectors and fuses for continuity. Check for opens, and shorts. Pin aumbers A and B on the Service Tool Conneetor are used for the supply | power supply to the Communication Adapter. This power supply may, or may not be wired through the ignition switch which should be on. Voltage can be checked at this point (pin A and B).Hlectronie’Technician Course 22-49 Module Two N04 Lesion Two For more information Service Training Website https //psmkig.cat.com/sringfinclex. hin Service Technician Workbench Website SIS & SIS Web https: //psmktg. cat. com/smtmgfeleam/stwfindex htm https: /fpsmkg. cat com/srvingrelearnystwitind.ntm Service Training Tech Tips Newsletter On the website 4a + Information sources Information and Help Visit the following Websit Service Training ‘hitps:/psmktg.cat.com/sivirngindex.htm Service Technician Workbench iy jpsmktg.cal,com/sntmngfeleamist/index.him SIS Web bitps:lipsmktg.cat.comn/sivtmofeleamn/etw/find htm Cheek the Service Training Tech Tips Newsletter on the website for more information.Cat Electronic Techni 10s Course 2-2-50 + Help available For Help Phone: (600) 765-0999 or (309) 675-4000 Fay (309) 674-4080 Email: DCS_Support_Center@ cat.com 2 Help Line Contact, Dealer Channel Systems Service Center Hours: 7:00 am —6 pm (Monday ~ Friday) ‘North American Central Time Module Two Leson Two(Cut Bleetronie Technisian Course 2-281 Module Tw onr04 + Questions Lesson Tw: Cat ET Getting Connected & Communication Diagnostics Questions? Questions Discuss and review the handouts “Communication Diagnostics with Cat ET" (on the following pazes) with the class and ask relevant questions.221-82 Module Two ono4 Lesion Two Lab Assignment Getting Connected and Communication Diagnostics Lab Assignment + Discuss student Discuss the following Student Handout in detail handout Complete the lab assignment for Lesson One Getting Connected with Cat + Lab assignment ET and Lesson Two; Communication Diagnostics after this section. Instructor Note: It is suggested that the following pages (handout and Lab) be duplicated for a student handout and the test,Cat Electronie Technician Course 22-83 Module Two M1104 Lesson One Communication Diagnostics with Cat Electronic Technician Student Handout2-2-85 Course Handout Data Link Troubleshooting with Communication Adapter Il CAT ET will not communicate with the ECM Toollssues. 1. Comin Adapter cable deft (tet by substituting now cables) 2, Non standard data link cable, 0 long for CAN use, standard cable? ft long, (11939 standards limit cable length) 3, No power to Comm Adapter (no power light), check keyswiteh, master switeh, fuse 4, Comm Adapter It hardware snd software: {A Physical or intemal damage o Comm Adapter, detect (cst by substituing 3 new Communication Adapter) 'B, Coman Adapier Il Firmware Flash File mising,corupted (replace the Flash File) or wrong versie All lights ON, indicates no Fimavare Flash File installed C. Comm Adapter I (carly) sofware version/oporating system conflict (see following page for more desl) NOTE: Softvare updates and compaibiiy issues on next page ComputeriCAT ET Issues 5, CAT BI proferences not set correctly A, Correct comm port not selected, not matched with computer comm post 1B, Incorrect Communication Adapter selected ©. Computer sofware (Comm Adapter II drive) not installed or cormpted in computer (re-install) 1. Bad rate selection problem (a lower rate can be selected on older computers) E. Conflict with competitor’ software 6, Computer comm pect not enabled o conim pert conflicting with another devise Application System Issues 7. Low or no power to BCM, or ECM not energized from Keyswitch (\um on keyswitch) 8, No Flash File in ECM, or Flash File is corrupted (re-lash Personality Module) 9. Machinelsngine wiring harness (dat ‘heck cable harness contiruty) ) open/short between ECM and Service Tool Connector 10, Power supply to Comm Adapter at Service Too! Connector failed (check cable hamess continuity) (7x4700) ‘Many of these checks can also apply tothe Comm Adapter (7X-1701). In place of the Comm Adapter Flash Fil is a removable Service Program Module (SPM). Ref: SEHS9274 Using The 7X1700 Communication Adaptec Group. 1, Cheek for eomect installation of SPM 2. Cheek for blown fuses in Comm Adapter 1 3, Check baud rate if asing the USB Adapter (9,600 KB) NOTE: Comm Adapter I will nt service the CAN (31939) Data Link, use Comm Adapter Il for CAN Data Link thereCoarse Handout Select the following items in sequence. Note: All key strokes/selestions are in bold, 1, Select Start 2. Select Settings (from the "Start Menu) 3. Controf Panel Seren ‘Select System. 4, System Properties Screen Select Wardware 5. Device Manager Sercen a, Select Ports (Com & LPT) b. Select Communications Port (Com 1) 6 Communications Port (Comm 1) Sereen Select Use this device (enable) 7. Select OK 8 Device Manager Screen (Click X at top of screen to close 9, System Properties Screen Select OK ‘The Comm Port should now be enabled. The port previously used can be identified using the Cat ET Preferences screen, or physically check to identify the port in use. ‘This procedure is for use with the Windows 2000 operating system. The procedure can also be accessed through the "My Computer" icon on the desktop,Cat Electronic Technician Course 2-2-37 Course Handout ones Communications Adapter Il Software Information (Group No. 171-4400) Current STW and Cat ET Software: STW2003B and ET2003B PC Operating Systems PC Software Driver CA 1 Firmware Flash Files Version 95B*, 98, 2000, XP 2.22 22 95%, 954 12 10 or Lt ‘Software and Operating System Compatibility PC Operating Systems PC Software Driver CA 1 Firmware Flash Files Version 95, 95A, 9SB, 98, NT, 10 10 orl. 95, 95A, 95B, 98, NT, LI 10 orld 95, 954 1.2 20018) 1.0 of LI (current for 95/95A) 2000 1.8 @001A) 23) 95B, 98, NT, 2000, XP 1.93 (20018) 22 95B, 98, NT, 2000, XP 2.22 (203A) 22 (current) Miscellaneous Information * Windows 95 is no longer be supported for Cut ET which may not funetion with Windows 95. Windows 98 or later should bbe wed with STW/ET Version 2004A and later, The Boot Firmivareis factory installed ard casnot be changed in the field, Version 1.0 is curently in use. PC software Version 1.0 software cannot flask CA II firmuare (instead use PC software version 1.1 or another PC with PC software version 1.9% or shove) ihe CAH Mash routine cannot be avcessed, i: may be necessary to exit Cat ET andor reboo! the compater. PC software Version 2.22 allows use of the, Serial Port (Com 1-4) or Parallel Port (LPT'1 or 2) USB Serial Adapter (237-7547) requires additional software, supplied wih the adapter. Adapter requires a preferences baud ‘ate change to 9,600 with CA I Refer to the Commm Adapter If operaing manual or the Readme file for more informati ‘or nore information or help with problems, contact the Help Desk Email: des. support_center@eat com Phone: 1-800 765-0999 or (309) 675-4000202-58 Course Handout ‘Cat Blectronie Technician Course o1/o8 (ane) oozree laawepy vopsovunuitog s9j08uv0o soot sows, eS (yA eigen 1295 toy) oe en eg Senex seureck G03} ampois oxven ouonnog oufua Jaeidepy uojeotunuwog UL 81 d¥Ox9 5,99 1. 9d somou uo Aso es vibny waited wa poe snideny uoarevesiasn swt men pvo 990 viv sieaing abise ‘Gnoio) sopra ie {uea tao eoaniiea septe9 ronnie 29 as lev9S 0492 Se nlf ES (penunuoosto) ceLeeat ea aes wees eoteete 30 (42) e169 UN ARG, (wos) ainpor| + $2) G29 FeL8G 9500-05) Reema sree zor, 11.e\depy vonedjununu0g suoloouUue sulbugjoulyoeW OL Od (1a 3€9) ue}o1UYse) s1UENDe/g JeI]Id4e}eDCourse 22-59 Lab Exercise Lab Exercise Communication Diagnostics with Cat Electronic Technician Name: Objectives On completion of this lab, proficiency in the following tasks will be demonstrated by successfully completing the following tasks: 1. Connect the computer to the ECM (Electronic Control Module) 2. Setthe CAT ET Preferences 3. Use the Communication Adapters I and II 4. Identify the correct file for the PC operating system and flash the Communication Adapter IT ‘5. ‘Troubleshoot the Cat ET to application data link connections 6. Troubleshoot, set and enable the PC Comm Port 7. Troubleshoot the application data link wiring ‘The instructor will provide the necessary tools, PC, and Communication Adapter. ‘The handout "Communication Diagnostics with Cat Electronic Technician" should be used for reference,Cat Electronic Technician Course 2-2-60 Lab Exercise oes Lab Assignments Part 1 Data Link Connections 1. Connect the laptop computer and Communication Adapter to the simulator or engine. 2. Start the computer and select Cat ET. What light/lights are observed on the communication adapter? Note the light sequence on power up as follows, Power Y/N CAN(J1939) Y/N ATA(JI708) Y/N CDLY/N 3. The Service Tool Connector provides power to the Communication Adapter, also positive and. negative data link connections (terminals A and B). a. Disconnect the (CA II) data link cable at the Service Tool Connector. ». Verify the power at the Service Tool Connector: using a multimeter check the voltage Volts 4, The Communication Adapter may have power with the key off, but Cat BT will NOT communicate until the key switch is ON, why? Part 2 Communication Adapter II In the "Comm Adapter II Tool kit" screen, identify the version numbers for the following components (the Data Link should be open) NO 1. Comm Adapter II Hardware Version Number 2. Comm Adapter Il (PC) Driver Version Number 4, Application Firmware (flash file) file name‘at Hlectronie Feebnician Course 222-61 Lab Rxercise 0s art 3 Cat ET Preferences Screen Jsing Cat ET, set the following preferences (with the Data Link open) Note: Press F8 to open or close the data link 1 2 3. ‘Set the correct Communication Interface Device selection to “Communication Adapter II” Set the Comm Port selection to the appropriate number. (Comm Port 2, LPT! ete) Change to Metric measurements. Part 4 Communication Adapter TI (CA TD) 1 Using the PC Start Menu, identify the PC Operating system, ic: Windows 98, 2000, XP operating system. Windows, Operating System, Using the handout for reference, identify the correct Flash File for Windows 95A oper system. Flash File name Version Using the handout for reference, identify the correct Flash File for the current PC operating system. Flash File name Version Flash the Communication Adapter with the file in question 3 above (re-boot computer ifno communication). Check for proper communication between Cat BT and the ECM (je check Status Screen)‘at Electronic Technician Course 2-2-62 Lab Exercise 10s ?art S$ PC Comm (Communication) Port Jsing the instructions on the handout: 1. Check the status of the Comm Port using the PC 2. Disdble and Enable the PC Comm Port 3. Check the PC and comm port operation by operating Cat ET, select a Status Seren, art 6 PC Requirements Jsing the "Getting Sterted with Caterpillar Electronic Technician" manual, identify the Recommended not minimum) Configurations for a computer using Cat ET (a wrongly configured computer can easily ve the cause of a communication problem), Part 7 Finish Lab Switch from Metric to English measurements Shut down Service Technician Workbench and/or CAT ET. Shut off computer and monitor.