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McDonald Case Study

The document discusses a security breach at McDonald's that affected customers in South Korea and Taiwan. Cyber attackers accessed files revealing some customer details but no payment information. McDonald's response was prompt, detecting the breach and blocking access while notifying customers and regulators. The incident highlights the importance of cybersecurity and incident response planning.

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82 views2 pages

McDonald Case Study

The document discusses a security breach at McDonald's that affected customers in South Korea and Taiwan. Cyber attackers accessed files revealing some customer details but no payment information. McDonald's response was prompt, detecting the breach and blocking access while notifying customers and regulators. The incident highlights the importance of cybersecurity and incident response planning.

Uploaded by

crtpatongan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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McDonald's Security Breach: An In-Depth

Case Study

Introduction
McDonald's, the world's largest restaurant chain by revenue, was the target of a security breach that
primarily affected customers in South Korea and Taiwan.

The Breach
The breach was discovered during an external investigation after unauthorized activity was spotted on
the company's network. Cyber attackers accessed a "small number" of files, revealing customer details
such as email, delivery addresses, and phone numbers. However, no payment details were
compromised.

Impact
- Operations: McDonald's operations remained uninterrupted despite the breach.
- Reputation and Stakeholders:The breach disclosed some business contact information for U.S.
employees and franchisees, along with some information about restaurants such as seating capacity and
the square footage of play areas. Although no consumer data was compromised, the company advised
stakeholders to be vigilant against phishing attempts.

Response
Upon detecting the breach, McDonald's engaged experienced third parties to conduct a thorough
investigation. The company quickly blocked further unauthorized access and notified affected customers
and regulators¹. In the coming days, a few additional markets took steps to address files that contained
employee personal data.

Lessons Learned
The incident highlighted the importance of robust cybersecurity measures and a well-prepared incident
response strategy. McDonald's prompt detection and response to the attack were attributed to its
significant investment in cybersecurity. The company also acknowledged the need to further strengthen
its cybersecurity network.
Recommendations for Other Organizations
This incident serves as a reminder for other organizations to invest in cybersecurity, prepare for potential
breaches, and develop a strong incident response strategy.

Conclusion
The McDonald's data breach underscores the ever-present threat of cyber attacks and the importance of
maintaining robust cybersecurity measures. It serves as a valuable case study for other organizations to
learn from and enhance their own cybersecurity posture.

Source

(1) McDonald's hit by data breach in Taiwan and South Korea - BBC.
https://www.bbc.com/news/business-57447404.
(2) McDonald’s Suffers Security Breach - Heimdal Security. https://heimdalsecurity.com/blog/mcdonalds-
suffers-security-breach/.
(3) McDonald’s Data Breach: Cyberattack Timeline and Incident Details.
https://www.msspalert.com/news/mcdonalds-data-breach-cyberattack-timeline-and-incident-details.
(4) Key Takeaways from The Recent McDonald’s Data Breach. https://www.lifars.com/2021/08/key-
takeaways-from-the-recent-mcdonalds-data-breach/.

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