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Administrator Training Guide

SAP SuccessFactors
Learning Administration -
Assessments (Exams and
Quizzes)
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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 3

SAP SuccessFactors Learning Administration -

Assessments (Exams and Quizzes)
ABOUT THIS HANDBOOK.............................................................................................................................. 5
COURSE INTRODUCTION.............................................................................................................................. 6
Overview.......................................................................................................................................................... 6
Target Audience.............................................................................................................................................. 6
Unit Objectives................................................................................................................................................ 6
Assumptions................................................................................................................................................... 6
Browser Pop-up Window.................................................................................................................................. 6
Administrator Role and Workflows.................................................................................................................... 7
Required Fields................................................................................................................................................ 7
SAP SuccessFactors Community................................................................................................................. 7
Additional Resources..................................................................................................................................... 8
LESSON 1 - PROCESS OVERVIEW............................................................................................................... 9
Lesson Overview............................................................................................................................................ 9
Lesson Objectives............................................................................................................................................ 9
Introduction to the Assessment Creation Process......................................................................................9
Introduction to the Assessment Creation Process............................................................................................ 9
Assessment Creation Process Flow................................................................................................................. 9
Glossary of Key Terms................................................................................................................................... 10
Conclusion.................................................................................................................................................... 11
Knowledge Check......................................................................................................................................... 11
LESSON 2 - THE QUESTION LIBRARY....................................................................................................... 13
Lesson Overview.......................................................................................................................................... 13
Lesson Objectives.......................................................................................................................................... 13
What is the Question Library?..................................................................................................................... 13
Basic Concepts for Working with Questions in the Question Library.....................................................13
Question Library Screen Layout................................................................................................................. 14
Creating Objectives...................................................................................................................................... 15
Adding a Question........................................................................................................................................ 16
Exercise - Create a New Question in the Question Library.......................................................................20
Working with and Navigating Between Variants........................................................................................ 21
Exercise - Add a Variant............................................................................................................................... 23
Question Settings......................................................................................................................................... 23
Exercise - Edit Question Settings............................................................................................................... 23
Search for Questions................................................................................................................................... 24
Search for Questions...................................................................................................................................... 24
Conclusion.................................................................................................................................................... 26
Knowledge Check......................................................................................................................................... 26
LESSON 3 - CREATE AN EXAM TYPE ASSESSMENT..............................................................................28
Lesson Overview.......................................................................................................................................... 28
Lesson Objectives.......................................................................................................................................... 28
Exam Main Concepts.................................................................................................................................... 28
Question Selection for Exams..................................................................................................................... 28
Assigning Point Values................................................................................................................................ 29
Creating an Exam Type Assessment.......................................................................................................... 29
Exercise - Create an exam type Assessment............................................................................................. 29
Adding Questions......................................................................................................................................... 30

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 4
Exercise – Add Questions from Question Library.....................................................................................31
Configuring an Exam Type Assessment.................................................................................................... 32
Adding an Exam Type Assessment to an Item..........................................................................................34
Exercise - Add an exam type Assessment to an Existing Item................................................................37
Related Reports............................................................................................................................................ 38
Conclusion.................................................................................................................................................... 38
Knowledge Check......................................................................................................................................... 38
LESSON 4 - CREATE A QUIZ TYPE ASSESSMENT...................................................................................39
Lesson Overview.......................................................................................................................................... 39
Lesson Objectives.......................................................................................................................................... 39
Describe a Quiz Type Assessment............................................................................................................. 39
Quizzes vs. Exams......................................................................................................................................... 39
Create a Quiz Type Assessment................................................................................................................. 39
Assessment Builder........................................................................................................................................ 39
Exercise - Create a quiz type Assessment................................................................................................. 40
Exercise - Add Questions to a Quiz............................................................................................................ 41
Additional Question Types.......................................................................................................................... 43
Configuring the Quiz.................................................................................................................................... 43
Associate a Quiz Type Assessment to an Item.......................................................................................... 44
Exercise - Add a Quiz Type Assessment to an Existing Item...................................................................46
Related Reports............................................................................................................................................ 47
CONCLUSION............................................................................................................................................... 48
KNOWLEDGE CHECK.................................................................................................................................. 49
APPENDIX A - SECURITY............................................................................................................................ 50
Admin Role Workflows................................................................................................................................. 50
APPENDIX B – PROCESS TO MIGRATE QUESTIONS FROM QUESTION EDITOR TO QUESTION
LIBRARY........................................................................................................................................................ 51
Question Editor............................................................................................................................................. 51
Conversion Tool........................................................................................................................................... 51
UNIT SUMMARY............................................................................................................................................ 52

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 5

About this Handbook

This handbook is intended to complement the instructor-led presentation of this course,
and serve as a source of reference. American English is the standard used in this
handbook. The following typographic conventions are also used:

Use Example/Visualization

Demonstration by Instructor
A hint or advanced detail is shown or
clarified by the instructor –
please indicate reaching any of these
points to the instructor

Warning or Caution
A word of caution – generally used to
point out limitations or actions
with potential negative impact that need
to be considered consciously

Hint
A hint, tip or additional detail that helps
increate performance of the solution or
help improve understanding of the
solution

Additional information
An indicator for pointing to additional
information or technique beyond the
scope of the exercise but of potential
interest to the participant

Discussion/Group Exercise
Used to indicate that collaboration is
required to conclude a given
exercise. Collaboration can be a
discussion or a virtual collaboration.

User Interface Text

Find the Flavor Gallery button

Solution or SAP Specific term E.g. Flavors are transaction specific screen
personalization created and rendered using
SAP Screen Personas.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 6

Course Introduction
Overview
The Learning system allows to create two types of Assessment: exams and quizzes. They
can both be built in the Assessment builder however different roles that exams and
quizzes have in the Adaptive Learning methodology will result in different options
available for them. Therefore, the purpose of this course is to explain the main differences
between exam and quiz type Assessments, teach the Assessment builder functionalities
and learn how to make the Assessments available to Users.

Note: The migration process of the questions created with the legacy tool Question Editor
(QE) is described in the appendix of this guide.

Target Audience
This training is intended for administrators (admins) and course developers responsible for
creating and maintaining questions, exams, and quizzes in SAP SuccessFactors Learning.
Unit Objectives
This unit contains four lessons:

 Lesson 1: Process Overview

 Lesson 2: The Question Library
 Lesson 3: Create an Exam Type Assessment
 Lesson 4: Create a Quiz Type Assessment
 Additional information in appendices, including:
 Security
 Process to migrate Questions from Question Editor to Question

Library Upon completing this unit, you will be able to:

 Create and edit questions

 Create an exam type Assessment
 Create a quiz type Assessment
 Associate an exam and/or quiz type Assessment with an Item

Assumptions
The SAP SuccessFactors Learning system is highly configurable. During this training,
you will be working in a representative environment. To properly progress through the
training and when navigating the system, you must understand some assumptions.

Browser Pop-up Window

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 7

Do not block pop-up windows in your browser. Please unblock pop-up windows so
that the application may function as designed.

When you first login to SAP SuccessFactors Learning, the following message
banner may display at the top of the window:

 Pop-up blocked. To see this pop-up or additional options, click here.

If this banner displays, perform the following steps:

1. Click the pop-up blocked message.

2. A box displays with a few options. Click Always allow pop-ups from this site.
3. Click Yes.
4. Once the setting is selected, you will not see the pop-up blocked warning again.

Administrator Role and Workflows

This training assumes that your SAP SuccessFactors Learning administrator role is
associated with all available workflows in the system. If your role does not include
certain workflows, those tabs and pages will be grayed out and/or inaccessible.

Required Fields

Your system administrator configured specific fields throughout the system as

required based on your organization’s business rules and processes. These
required fields are indicated with a red asterisk (*). You must input data in these
fields before you are allowed to progress.

If you are using SAP SuccessFactors Learning for training, the fields displayed and
marked as required may not reflect the settings you will encounter when accessing
your organization’s system. Your system administrator can provide you with a list
of the required fields for your organization.

SAP SuccessFactors Community

Customer Community is your one-stop shop for support, quick answers, product training
and quarterly release updates. You may also post ideas for enhancements on product-
specific Q&A boards, and "Kudo" other ideas that you like. Enhancement ideas with the
most kudos often become part of the product roadmap for future releases.

https://community.successfactors.com/

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 8

Additional Resources
For more information about SAP SuccessFactors, refer to these resources:

Main Website http://www.SuccessFactors.com

https://community.successfactors.com/t5/SA
SAP SuccessFactors Process Library P-SuccessFactors-Process/ct-
p/ProcessLibrary
Training and Certification Shop https://training.sap.com/shop/learninghub
SAP SuccessFactors HCM Suite Help
http://help.sap.com/cloud4hr
Portal

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 9

Lesson 1 - Process Overview

Lesson Overview
The goal of this lesson is to establish a general understanding of the concepts and
terminology associated with creating an exam and quiz type Assessment in the SAP
SuccessFactors Learning.
Lesson Objectives

Upon completion of this lesson, you will be able to:

 Describe the process for creating Assessments

 Define the terms associated with online exams type Assessments

Introduction to the Assessment Creation Process

Introduction to the Assessment Creation Process
Assessment Creation Process Flow

The exam-type Assessment (“exam”) is built from questions that can be either added
from a pool of questions created in the Question Library or directly from the Assessment
builder. The exam questions created in the Assessment builder are automatically available
in the Question Library which means that they can be re-used in multiple exams. Once the
administrator selects and adds the questions for the exam, the Assessment builder allows
you to configure the exam behavior by changing its settings. The last step of the process is
to add the Assessment to an Online or Blended Item.

In general, the steps involved in creating an exam-type Assessment include:

1. Identify and create the objectives (optional, but needed for question pooling
on exams).
2. Create questions in the Question Library related to the objectives.
3. Create an exam-type Assessment.
4. Add questions (either new ones or existing ones built in Question Library).
5. Configure the exam settings.
6. Create a new Item.
7. Add the Assessment to the Item.
8. Define the online settings for the Item.
9. Test the item and exam in the SAP SuccessFactors Learning user interface.

The quiz-type Assessment (“quiz”) can also be built in the Assessment builder however
the quiz questions are only available to the quiz they have been created for, so they
cannot be re-used for the purpose of other quizzes. The rest of the process of creating a

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

quiz is similar to the one for an exam. The administrator may have an option to configure
the quiz by changing its settings, and then to add it to an Online or Blended Item.

In general, the steps involved in creating a quiz-type Assessment include:

1. Create a quiz-type Assessment.

2. Create questions.
3. Configure the quiz settings.
4. Create a new Item.
5. Add the Assessment to the Item.
6. Define the online settings for the Item.
7. Test the item and quiz in the SAP SuccessFactors Learning user interface.

Glossary of Key Terms

The table below provides a list of key terms used in this guide and their respective
definitions.

Term Definition

Question Used in exams and provides users with opportunities to distinguish

the correct answer from a list of possible answers. Questions can be
associated with objectives. They may be created individually using
Question Library or as part of an exam or quiz type assessment.

Question Type The way in which the question is constructed that dictates how users
are to answer. SAP SuccessFactors Learning supports the following
question types: single answer, multiple answer, ordering, fill-in-the-
blank and true or false.

Question Stem The text that is the question itself, such as “Which of the following
images is a Stop sign?”

Answer Each possible answer provided to the user to select. One or more
answers may be correct, depending on the question type.

Objective Statement of what users are expected to know and do once they
have completed a specific course of instruction.

Online Item An assignable unit that can be tracked in SAP SuccessFactors

Learning that is built upon online content.

Variant One or more ways to ask a question that tests the same objective(s).

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Term Definition

This can be useful to ensure that users are presented with the same
knowledge check, but different question/response sets to discourage
copying.

Conclusion
This lesson introduced you to the basic concepts of the exam and quiz type Assessment.
Additionally, you were introduced to important terms applicable to the online exams
functionality.

You should now be able to:

 List the steps involved in creating an exam and quiz type Assessment
 Define the terms associated with online exams

In the next lesson, you will learn how to use the Question Library to create objectives and
questions.

Knowledge Check
Use what you learned in this lesson to answer the following questions.
Fill in the blanks:
The Question Library incorporates the use of that are tied to a specific area of
knowledge that users should learn. may be tracked and assessed with SAP
SuccessFactors Learning exam functionality. within an exam may be tied to
objectives; upon completion of an exam, users are informed of the objectives they
have mastered and those that they need additional review.
2. Match the terms in Column A to their respective definitions in Column B:

Column A Column B

Answer Statement of what users are expected to know and do once they have
completed a specific course of instruction.

Variant One or more may be correct, depending on the question type.

Objective Used in exams and provides users with opportunities to distinguish the
correct answer from a list of possible answers.

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SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

Column A Column B

Question The way in which the question is constructed that dictates how users are
to answer. Choices include single answer, multiple answer, ordering, fill-
in-the-blank and true or false.

Question Type One or more ways to ask a question that tests the same knowledge.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

Lesson 2 - The Question Library

Lesson Overview
The goal of this lesson is to explain the basic concepts of the Question Library and learn
how to add questions in SAP SuccessFactors Learning using the Question Library
method. The hands-on activities and exercises in this module provide you with
opportunities to practice the concepts you learn.

Lesson Objectives

Upon completion of this lesson, you will be able to:

 Describe the Question Library tool

 Describe basic concepts for working with questions in the Question Library
 Create a Question in the Question Library
 Search for question records in SAP SuccessFactors Learning
What is the Question Library?
The Question Library allows you to create questions inside SAP SuccessFactors Learning
and associate these questions to an exam type Assessment. When an exam type
Assessment is associated with an item, users can launch the exam from their Learning
Plan and upon completion of an exam, users’ scores are tracked. If enabled, users can
review the questions they missed on the exam or they can be given access to review all
questions. Unless made available through a custom report, once a user exits the exam,
the user’s score is only available to administrators. Users and supervisors can view the
item completion status but cannot see the score as part of the user’s history record.
Basic Concepts for Working with Questions in the
Question Library
Each question is created with a unique question ID and one of the possible question types.
There are several types of questions that may be created using the Question Library tool.
Question types determine how users select answers and what answers are possible in a
question variant. The question types in the Question Library include:

 True/False: Users select one of two possible answers: True or False.

 Single Answer (also known as Multiple Choice/Single Answer -- MCSA): Users select
one of list of possible answers as the only correct answer to the question.

 Multiple Answer (also known as Multiple Choice/Multiple Answer -- MCMA): Users

select one or more answers from a list of possible answers. Users receive credit only
when all correct answer choices are selected.

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 Ordering (also known as an Ordered List): Users move answers around until they
are all listed in the correct order.

 Fill-in-the-blank: Users type in the correct answer that should be entered in place of
the blank indicated in the question.
For the first three types of question, each question includes a question box that contains
the text of the question (sometimes known as the question stem), and any number of
answers (possible responses). The answers may be presented randomly to the users on
an exam. Images can also be added as part of the question.
When used on an exam, each question displays on a single screen giving users the
opportunity to demonstrate their ability to choose the correct answer from a list of possible
answers.

Question Library Screen Layout

It is important to understand how to navigate around the Question Library tool in order to
use the tool effectively and efficiently to develop questions.
The screen layout for questions contains several important sections, including:

 Locale: Displays the current locale and permits changing the locale in order to
enter the question and answers in a different language

 Current Question: Displays the question name, point value and number of variants

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

 Question Options: Contains icons for copying or deleting the question and editing
the question settings

 Variant Dropdown: Lists each variant of the question including its question type

 Variant Options: Contains icons for copying, previewing, or deleting the current
variant, or adding a new variant of this question

 Questions Panel: Displays the questions currently being edited and allows the
Admin to switch between/among them

 Versions area: Shows the current version and allows the Admin to view the version
history. Also, permits the Admin to make the current version available (replacing
earlier versions on exams).

 Feedback: Shows the feedback text the User will see when answering the
question correctly or incorrectly.

Creating Objectives
Learning Objectives may be created before you add questions to the Question Library or
at any time afterwards and then associated to your question.
Objectives are used to identify what we hope our students will be able to demonstrate as a
result of completing training successfully. Typically, they use action verbs that are
measurable. As a best practice, use verbs such as “define, describe, list, or create” instead
of vague or less-easily measurable terms such as “understand, learn, or know.”

 Create an Objective in SAP SuccessFactors Learning from the Content >

Objectives menu by clicking Add New.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

 The Objective can be later associated to the question from the Question record.

Note: More information about creating and using Objectives in questions can be found in
the Assessment Extras guide.

Adding a Question
A question is made up of the question text (question stem) with optional supporting
graphics, and one or more correct and incorrect answers. For a basic exam question, you
do not need to associate any objectives however, it is highly recommended to add
questions to objectives as objectives define the knowledge necessary for the individual to
be able to answer that question appropriately. With questions tied to objectives, we can
get better information as to how well the users are mastering the objectives. Also, by
adding objectives of questions to exams (instead of just adding them as individual
questions) we can randomize the exam experience for each user so that different users
who take the exam will have different questions from each objective.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

To create a new basic question in Question Library:

1. Log in to the admin interface of SAP SuccessFactors Learning.
2. Navigate to Content > Question Library.
3. The Question Library Search screen displays.

4. Click Add New. The Create Question window displays.

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SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

5. Enter the Question ID (max length is 100 characters)

6. Note: Avoid using special characters in the Question ID as with other ID fields.

7. Select a question type from the Question Type drop-down menu.

8. Select a point value and Locale (or leave the default values of 1.00 and English).
9. Enter a description of the question (that Admins will see).
10. Choose a domain by clicking the search icon to search for and select from
the available domains.
11. If desired, search for an Objective to associate with this question.
Note: More details for associating objectives to an exam question are covered in a
later section.

12. Click Create.

You are taken to the Questions Edited screen.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 1

For Single Answer, Multiple Answer, or True/False question types:

1. Click in the Question box (where it says: “Write your question here…”) and enter the
question stem.
2. Use the formatting tools from the toolbar to edit your question stem text or
include links or images.

3. Click in each of the Answers boxes and enter the possible answer choices for
the question. Format the text or add links or images if desired.
4. If images have been added to either the question or the answers, they may be
replaced or the alt text may be entered or edited by selecting the pencil icon at
the far right of the image. To delete the image, click the X icon.

5. Click the radio button or check box(es) next to the correct answer choic(es).
6. Add additional answer choices, if desired, by clicking the Add Answer button.
If you want the answer choices to be randomized, make sure the Randomize Answers
slider is on (slide to the right). If randomization is not desired, turn it off.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 2

For an Ordering (Ordered List) type question:

1. Click in the Question box (where it says: “Write your question here…”) and enter the
question stem.
2. Use the formatting tools from the toolbar to edit your question stem text or
include links or images.
3. Click in each of the Answers boxes and enter the answer choices for the question in
the appropriate order. For example, if it is a list of steps, enter step 1 in the first
answer box, step 2 in the second, etc. Format the text or add links or images if
desired.
For a Fill-in-the-Blank type question:

1. Click in the Question box (where it says: “Write your question here. Indicate the
position of the blank with two underscore characters, as in ”) and enter the
question stem.
2. Make sure to include two underline characters together in the appropriate part of
the question stem (where you want the blank to appear).
3. Click in the first Answers box and enter the correct word or phrase that
should replace the blank.
4. If desired, add other acceptable answers by clicking the Add Alternate
Answer button.
5. Format the stem and answer field(s) as desired.
6. When you have finished entering your question stem and answer choices,
and added any images, links, and formatting, slide the Available slider to the
right.
7. Click the Save button to save the question.

8. Use the Preview Question icon ( ) to see what the question will look like to
the user.

Exercise - Create a New Question in the Question

Library
In this exercise, you will create a new question in the Question Library.
1. Log in to the admin interface of SAP SuccessFactors Learning and navigate
to Content > Question Library.

2. Click Add New and enter the question information and

domain. Note: Avoid using special characters in the question

ID.

3. Select a question type from the Question Type drop-down menu.

4. Select a point value and Locale (or leave the default values of 1.00 and English).

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 2

5. Enter a description of the question (that Admins will see).

6. Choose a domain by clicking the search icon to search for and select from
the available domains.

7. If desired, search for an Objective to associate with this question.

Note: More details for associating objectives to an exam question are covered in a
later section.

8. Click Create.

9. For Single Answer, Multiple Answer, or True/False question types:

i. Click in the Question box (where it says: “Write your question here…”) and enter the
question stem.
ii. Use the formatting tools from the toolbar to edit your question stem text or
include links or images.
iii. Click in each of the Answers boxes and enter the possible answer choices for
the question. Format the text or add links or images if desired.
iv. Click the radio button or check box(es) next to the correct answer choic(es).
v. Add additional answer choices, if desired, by clicking the Add Answer button.

If you want the answer choices to be randomized, make sure the Randomize Answers
slider is on (slide to the right). If randomization is not desired, turn it off.

10. When you have finished entering your question stem and answer choices, slide
the Available slider to the right.

11. Click the Save button to save the question.

12. Preview the question.

Working with and Navigating Between Variants

Once you have added and formatted your question, you may want to create variants for
that question. Each variant is a different way to ask the same question. All questions have
one or more variants, and each variant of a question can use a different question type. All
variants, however, share the same question name.
The variant dropdown contains all variants of a question. Click the dropdown and select
the desired variant you want to edit.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 2

To create a variant of a question in the Question Library:

1. Search for and access a question record in edit mode.
2. Click the plus sign icon at the far right of the screen (on the same line as the
Variant dropdown).

3. Select the type of question you want to create.

4. A new variant is added to the variant dropdown list and the workspace is ready
for you to enter your question variant.

5. Follow the earlier steps for populating the fields of your question, making it
available, and saving this variant when you are done.
Later in this guide, you will learn how these question variants are used in exams.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 2

Exercise - Add a Variant

In this lab, you will add a variant.

 Using the question created in Exercise 1, click the plus sign icon at the far right of
the screen (on the same line as the Variant dropdown).
 Select the type of question you want to create.
 Follow the earlier steps for populating the fields of your question, making it
available, and saving this variant when you are done.

Note: If you already navigated away from the question, search for the question and access
it in edit mode (see “Searching for Questions” for details on how to search for questions in
the Question Library).

Question Settings
When you create a new question, you enter the question ID, Point value, Description, and

domain. Once a question has been created, click the gear icon ( ) to edit the
description, domain, point value, or associated objective. This information can be useful
when searching for the question.

Exercise - Edit Question Settings

In this exercise, you will edit the question settings.

 Using the question created in Exercise ‘Create a New Question’, click the gear icon

( ) to open the Question Settings window.

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Note: If you already navigated away from the question, search for the question and access
it in edit mode (see “Searching for Questions” for details on how to search for questions in
the Question Library).

 Enter a domain.

 Enter a description of the question.

 Enter an objective (if desired).

 Click the Save button to save the settings.

Search for Questions

Search for Questions
Searching for questions is the same as searching for other records in SAP
SuccessFactors Learning. You need to search for questions when you want to make
changes to the question, or when you are ready to add questions to an exam-type
assessment.
To search for questions in SAP SuccessFactors Learning:
1. Navigate to Content > Question Library.

The Question Library Search screen displays.

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2. Enter any criteria to search for the question.

Note: To search for questions by objectives, click the filter by criteria icon ( ) at the
end of the objective ID field.

3. Click Search.

The search results are listed. The search results list includes all the question records that
match your search criteria. Each question listed includes the ID and name of the objective
the question is associated with (if any), the question ID, and the number of variants for
each question.

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Note: By default, only questions that have been made available for exams will be
returned.
4. Click the checkbox next to the Question ID column for the question you
are searching for.
5. Click Edit.

Your question is displayed and ready for editing.

Conclusion
In this lesson, you learned about the many characteristics of the Question Library. Through
step-by-step instructions, you created a question in the Question Library, added question
metadata, searched for questions, and added question variants.

You should now be able to:

 Explain the main concepts of the Question Library

 Add questions in the Question Library

 Create question variants

 Search for question records in SAP SuccessFactors Learning

In the next module, you will learn to create an exam type Assessment.

Knowledge Check
Use what you learned in this lesson to answer the following questions.
1. The Question Library allows:

a) Images to be imported for use in questions.

b) Text editing features.

c) Question preview.

d) All of the above.

2. True or false: The Question Library is a separate application and needs to be

loaded locally for use.

3. Which of the following is not true regarding a question’s appearance in the Question
Library?

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a) Graphics can be imported.

b) Two questions can appear on the same page.

c) Answers can be randomized.

d) Questions can be randomized.

4. True or false: While taking an exam, each user sees only one revision of a
question variant on their exam.

5. The Question Library allows the admin to:

a) Create multiple versions of the same question.

b) Determine the number of answers/distracters to use.

c) Make the individual questions available.

d) All of the above.

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Lesson 3 - Create an exam type

Assessment
Lesson Overview
The goal of this lesson is to explain the process of creating an exam type Assessment
(“exam”) and associating it with an Item.
Lesson Objectives
Upon completion of this lesson, you will be able to:

 Describe an exam type Assessment

 Create an exam type Assessment

 Associate an exam-type Assessment to an Item

Exam Main Concepts

SAP SuccessFactors Learning exams consist of questions that display to users when they
launch the item from their Learning Plan. All SAP SuccessFactors Learning exams are
graded and the score can be retrieved from the admin side with the reporting tools or by
drilling into the object details of the item.
For users to take the exams you design, you must associate the exam-type Assessment
with an item in the Online Content tab within the Related area of the item record.
Key points related to working with exams include:

 Setting up an exam type Assessment with:

- Exam messages to guide users
- Feedback during exam completion

 Organize exam type Assessment to be sequential (users must proceed in order)

or freeform (users can skip question and come back)

 Define treatment for exam results

Question Selection for Exams

When creating an exam type Assessment, it is important for you to understand how exams
are “generated.” You can specify which question variants display on an exam whenever a
user attempts the exam, or randomize each question selection from the database of
available questions (requires objectives). There are two general methods for including
questions on an exam:

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 Guarantee the inclusion of specific question variants on the exam.

 Randomly select those questions that are related to specific objectives.

Assigning Point Values

The Point Value field of a question record allows you to determine the relative value of
each question from a scoring standpoint. Points can also be assigned directly to questions
and there is no rounding.

By default, individual question variants have a point value of 1 while objectives of

questions have a value of 5. This may be edited directly in the question in Question
Library or may be modified on the Assessment record.

Creating an Exam Type Assessment

The Assessment builder is the tool that allows an admin to create an exam-type
Assessment.
This tool enables an admin to create an exam, set the options for the exam, simulate the
exam in order to preview the user experience, and copy or delete the exam. Assessment
builder allows questions to be created as part of one exam that may also be used for other
exams through the Question Library.
Localization is supported so that the same exam may appear in different languages to
users according to their preferences.

Exercise - Create an exam type Assessment

In this lab, you will create a new exam type Assessment.

1. Navigate to Content > Assessment.

2. Click Add New and select ‘Add New Quiz’.

3. Complete the fields and click Create button to continue.

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4. Check the Active checkbox to make this exam active.

Note: If you are not ready to make the exam active, leave this checkbox blank. You
can return to the exam object record later to make the exam object active.

Adding Questions
The Assessment builder allows you to add questions to an exam type Assessment in two
possible ways: either from pool of questions previously created in the Question Library or
by creating new questions directly in the Assessment builder. The exam questions created
in the Assessment builder become automatically available in the Question Library which
means that they can be re-used in multiple exams.

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Exercise – Add Questions from Question Library

There are two places from where you can add/create questions for the use of exam type
Assessment. Either select the Locale for which you want to build the questions or click the
Menu option > Questions.

1. Click Add and from the Add Existing option select Question.
2. Search for questions you previously created in the Question Library and add them to
the exam.

3. You can now further customize your questions by:

4. Modifying the Question (1)
5. Adding, removing or changing Answers (2)
6. Copying and/or Adding a new variant (3)
7. Assigning the points to the question (4)

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8. Click Save as you make changes to the exam.

Configuring an Exam Type Assessment

Once the exam type Assessment has been created, the admin may configure various
exam settings from the Menu > Settings.

The Global Settings tab allows the admin to change the general options such as exam
type (sequential or free-form), feedback display, exam attempts limit, randomize questions
as well as an option to resume a quiz.

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Under Post Exam Behavior the admin may find additional settings such as results, review
and passing percentage.
Under Post Exam Actions the admin may lock the exam or lock and exit Item when the
exam is passed or failed.
In addition to that, Content Object Completion options allow to set or clear the objectives
flags depending on the exam completion or failure.

The Localized Settings tab allows to change the quiz name and description, messages
to be displayed to the users. Messages can be defined that display to users before, during,
and after they complete the exam. You can also define many other software behaviors and
management criteria with regard to the exam.

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Adding an Exam Type Assessment to an Item

Once an exam type Assessment has been created, you may either:

 Create an online or blended item and add an exam type Assessment

 or add the exam type Assessment to an existing item.

 Define the online settings to include the exam.

To add an exam type Assessment to an existing item, select the Online Content tab of the
item record.

To add the exam object to the item:

1. Click the Associate content to item icon ( ) within the Content tab of the
item record.
2. Select Add Assessment from the drop-down menu.
3. Select Exam in the Assessment Type and search for the exam type Assessment.

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4. Once selected, enter an exam name.

5. Select/enter other settings.

6. Click OK.

7. Table lists and describes the exam object options.

Option Description

Restrict access to other online Prevents users from launching content objects
item objects when this associated with the item while taking the
assessment is in progress assessment.

Record learning event when This writes a “For Credit” entry to the user’s
assessment passed Learning History (Completed Work) upon

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Option Description

completion of the assessment, regardless whether

they have completed other content objects
associated to the item.

Record a learning event when This writes a “Not For Credit” entry to user’s
assessment failed Learning History (Completed Work) upon failure of
assessment.

Review Options These options deal with whether user can review
questions after they complete the assessment.

8. Within the Online Content tab, click the Settings drop-down menu.
9. Select Modify Settings to display the Edit Settings and Status window.
10. Select the checkbox Content is available for launch (available for users).
11. Select the checkbox Record learning event when all content is complete.
12. Click OK.

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Exercise - Add an exam type Assessment to an Existing

Item
In this exercise, you will add an exam type Assessment to an existing Item.

1. Navigate to Learning > Items.

2. Enter search criteria to search for the item and click Search.

3. Locate the item and click the item key to access the item in edit mode.

4. Select the Online Content tab from the Related area.

5. Click Associate content to item ( ).

6. Select Add Assessment from the drop-down menu.

7. Check ‘Exam’ radio button, search for and select your exam.

8. Enter an exam name.

9. Check the Restrict access to other online item objects when this exam is in
progress checkbox.

10. Check the Record learning event when assessment passed checkbox.

11. Check the Record a learning event when assessment failed checkbox.

12. Configure the Review Options.

13. Click OK. The exam is now associated with the item.

14. Within the Online Content tab, click Settings and select Modify Settings from
the drop-down menu.

15. Check the Content is available for launch (available for users) checkbox.

16. Check the Record learning event when all content is complete checkbox.

17. Select a completion status and failure status.

18. Click OK.

19. Assign the item to a user.

20. Log in to the user interface, launch the item, and test the exam.

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Related Reports
The following reports in the SAP SuccessFactors Learning system relate to topics
presented in this section:

 Exam Item Analysis

The Exam Item Analysis report returns the questions that were associated with an
exam at run time. Exams can be randomized; their questions drawn from a pool. The
report accounts for randomization and pools.

 Exam Objects
The Exam Objects report returns metadata about exams, including its objectives and
questions, scoring data, and analysis actions.

 User Exam Data

The User Exam Data Report returns (for all selected users, exams, and surveys) the
details of users' performance on exams and surveys, including external exams.

Conclusion
In this lesson, you learned how to create an exam object, created an exam, placed the
questions into the exam, and modified the appropriate user and system parameters.
Additionally, you created an online item and included the exam object.

Knowledge Check
Use what you learned in this lesson to answer the following questions.
1. What are the two types of exams?

2. True or false: An exam type Assessment object can be directly assigned to users.

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Lesson 4 - Create a Quiz type

Assessment
Lesson Overview
The goal of this lesson is to explain the process of creating a quiz type Assessment and
associating it with an Item.
Lesson Objectives
Upon completion of this lesson, you will be able to:

 Describe a quiz type Assessment

 List the differences between quizzes and exams

 Create a new quiz type Assessment

 Associate a quiz type Assessment to an Item

Describe a Quiz Type Assessment

Quizzes vs. Exams
Although both quizzes and exams may be attached to items and used to evaluate the
user’s knowledge of a topic, there are several differences between them.
Exam questions exist individually as their own entities. This permits questions created
using the Question Library to be mixed and matched on multiple exams. Quiz questions
only exist in the specific quiz for which they are created.
Exam questions may be linked to learning objectives. This allows them to be used in
Adaptive Learning (described in the Online Exams Extras guide) and as a pre-test and
post-test for a learning evaluation (discussed in the Training Evaluations guide). Quiz
questions are not tied to learning objectives. When an exam is built from more than one
learning objective, the results may be displayed for each objective to show a break-out of
how well or poorly the user performed for each.

Create a Quiz Type Assessment

Assessment Builder
The Assessment builder allows to create a quiz type Assessment. With this tool, admins
may create simple quizzes containing the most commonly used question types: Multi-
answer, Single-answer, ordered list, fill-in-the-blank, and True/False. Basic settings, such

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as passing percentage, quiz attempts, localization, and question-level feedback, are

supported.
This tool enables an admin to create a quiz, add questions, set the options for the quiz,
simulate the quiz in order to preview the user experience, and copy or delete the quiz.
Localization is supported so that the same quiz may be created to appear in different
languages to users according to their preferences.

Exercise - Create a quiz type Assessment

In this exercise, you will create a quiz type Assessment.

1. Navigate to Content > Assessments

2. Click Add New and select Add New Quiz

3. Complete the fields and click Create button to continue.

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Exercise - Add Questions to a Quiz

In this exercise, you will add questions to the quiz you created in the previous
exercise.

1. There are two places from where you can add/create questions for the use of quiz
type Assessment. Either select the Locale for which you want to build the
questions or click the Menu option > Questions.

2. Click the Add button and select the question type from the available choices:

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3. Complete the Question field and the Answers fields:

4. Answer fields may be removed or added as necessary.
5. The answers may be randomized by selecting the Randomize Answers checkbox.

6. If feedback is enabled, enter correct and incorrect answer feedback.

7. Click the Save button.
8. Repeat previous steps until you have added all the questions for the quiz
type Assessment. Questions may be deleted by clicking the trash can icon.
9. In order to publish the quiz type Assessment click Menu > Quiz Overview
10. Slide the slider to Published next to each Locale (i.e., English).

11. Click the Save button and click Yes to acknowledge the warning message.
12. Preview the quiz by clicking the Preview icon.

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Additional Question Types

In addition to Single Answer, Multiple Answers, and True or False type questions, (as with
exams) Assessment builder permits Ordering and Fill-in-the-blank questions. With
Ordering, the user will need to determine the correct order of a list of options.

For a Fill-in-the-blank question, the user will need to enter one of the acceptable
responses.

Configuring the Quiz

Once the quiz type Assessment has been created, the admin may configure various
settings from the Menu > Settings.

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 The Global Settings tab allows the admin to change the general options such as
quiz type (sequential or free-form), feedback display, quiz attempts limit,
randomize questions as well as an option to resume a quiz. Under Post Quiz
Behavior the admin may find additional settings like results, review and passing
percentage.
 The Localized Settings tab allows to change the quiz name and description,
messages to be displayed to the users.

Associate a Quiz Type Assessment to an Item

After a quiz has been created, the next steps to implement a quiz are to:

 Create an online or blended item and add a quiz type Assessment

 or add a quiz type Assessment to an existing Item
 Define the online settings to include the

quiz To add the quiz type Assessment to the

Item:

1. Click the Associate content to item icon ( ) within the Content tab of the item
record.

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2. Select Add Assessment from the drop-down menu.

3. Select Quiz in the Assessment Type and search for the quiz.

4. Once selected, enter a quiz name.

5. Select/enter other settings.

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 SAP SUCCESSFACTORS LEARNING ADMINISTRATION - ASSESSMENTS (EXAMS AND 4

6. Click OK.

Exercise - Add a Quiz Type Assessment to an Existing

Item
In this exercise, you will add a quiz type Assessment to an existing Item.

1. Navigate to Learning > Items.

2. Enter search criteria to search for the item and click Search.
3. Locate the item and click the item key to access the item in edit mode.
4. Select the Online Content tab from the Related area.
5. Click Associate content to item ( ).
6. Select Add Assessment from the drop-down menu.
7. Select ‘Quiz’ radio button, search for and select your quiz.
8. Enter a quiz name.
9. Check the Restrict access to other online item objects when this exam is in
progress checkbox.
10. Check the Record learning event when assessment passed checkbox.
11. Check the Record a learning event when assessment failed checkbox.
12. Configure the Review Options.
13. Click OK. The quiz is now associated with the item.
14. Within the Online Content tab, click Settings and select Modify Settings from
the drop-down menu.
15. Check the Content is available for launch (available for users) checkbox.
16. Check the Record learning event when all content is complete checkbox.
17. Select a completion status and failure status.
18. Click OK.

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19. Assign the item to a user.

20. Log in to the user interface, launch the item, and test the exam.

Related Reports
The following reports in the SAP SuccessFactors Learning system relate to topics
presented in this section:

 Quiz Item Details

The Quiz Item Analysis returns questions that were associated with a quiz iteration and
statistics on the answers selected by quiz takers.

 User Quiz Data

The User Quiz Data report returns (for all selected users and quizzes) the details of user's
performance on quizzes.

 Quiz Results Analysis

This report returns (for all selected users and quizzes) the details of users' performances
on the quizzes including scores and total attempts.

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Conclusion
In this lesson, you learned how to create a quiz type Assessment, modify the quiz options
and associate a quiz to an Item.

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Knowledge Check
Use what you learned in this lesson to answer the following questions.

1. True or false: Quiz questions exist independently of the quiz type Assessment.

2. True or false: Quiz results feedback may include learning objectives.

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Appendix A - Security
Admin Role Workflows
For Admins to be able to create questions using the Question Library tool, the following
workflows may need to be included in their Admin role(s):

 Add Question to Library

 Copy Library Question
 Delete Library Question
 Edit Library Question
 Search Library Question
 View Library Question
 Add Revision to Library Question
 View Objective Questions from Library
 Export Data

For Admins to be able to create exam type Assessments, the following workflows may
need to be included in their Admin role(s):

 View Exam
 Search Exam
 Add Exam
 Edit Exam
 Delete Exam
 Copy Exam
 Add Library Question to Exam
 Assign Library Question to Exam
 Manage Exam Availability Appendix

For Admins to be able to create quiz type Assessments, the following workflows may need
to be included in their Admin role(s):

 View Quiz
 Search Quiz
 Add Quiz
 Edit Quiz
 Delete Quiz
 Copy Quiz
 Manage Quiz Availability

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Appendix B – Process to migrate

Questions from Question Editor to
Question Library
Question Editor
The Question Editor (QE) tool is still available in the SAP SuccessFactors Learning system
however it is considered as a legacy functionality. This tool allows an admin to create
questions and use them in the process of creating online exams.
Those Customers who want to continue working with Question Editor until it is fully
replaced by Assessment builder, will need to work with Questions and Exam Objects in
order to create an online exam.
Conversion Tool
Those customers who have been using Question Editor (QE) to build their exam
questions, and want to start using now the Assessment builder, there is a tool enabling the
QE Questions migration process.

Please follow the steps in order to migrate the QE Questions and to the Assessment
builder:

1. Use Export Data tool to select and export questions to be migrated - System Admin >
Tools > Export Data > Question (legacy).
2. Edit the exported file, if needed.
3. Use Import Data tool to import questions to Question Library - System Admin > Tools
> Import Data > Question. The Objective-Question association will also be migrated.
4. Create exams and add objectives and questions from Question Library using
Assessments tool.

Note: To replace existing legacy exams, it is recommended to revise the item and then
add new Exam.

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Unit Summary
In this unit, you covered:

 Lesson 1: Process Overview

 Lesson 2: The Question Library
 Lesson 3: Create an Exam Type Assessment
 Lesson 4: Create a Quiz Type Assessment
 Additional information in appendices, including:
 Security
 Process to migrate Questions from Question Editor to Question

Library You should now be able to:

 Create and edit questions

 Create an exam type Assessment
 Create a quiz type Assessment
 Associate an exam and/or quiz type Assessment with an Item

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