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Assignment2-5A-HCI-Spring 2024 Final

The document discusses four case studies related to conceptualizing interaction in human-computer interaction design. The case studies cover redesigning a mobile banking app, developing a smart home automation system, redesigning an e-commerce website, and developing a fitness tracking app. Each case study describes the scenario, approach taken, conceptualization or model formulation, and results.

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22 views3 pages

Assignment2-5A-HCI-Spring 2024 Final

The document discusses four case studies related to conceptualizing interaction in human-computer interaction design. The case studies cover redesigning a mobile banking app, developing a smart home automation system, redesigning an e-commerce website, and developing a fitness tracking app. Each case study describes the scenario, approach taken, conceptualization or model formulation, and results.

Uploaded by

bjorn221b
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Registration Number: Name:

COMSATS University Islamabad, Wah Campus


Assignment-2, Spring 2024
Department of Computer Science

Class: BSE-5 Dated posted: 21 March 2024


Course Code – Title: CSC356 – Human Computer Time Allowed: 27 March 2024
Interaction
Instructor: Dr. Sulma Rashid Marks: 18

---------------------------------------------------------------------------------------------------------------

Q#1. (CLOS-1 and CLO2) Read of each case study w.r.t to topics and do
requirement to each case study and also discussed which type of data gathering
techniques required in each case study.
a. Conceptualizing Interaction:
Case Study: Mobile Banking App Redesign

Scenario: A bank wants to redesign its mobile banking app to improve user
engagement and satisfaction.

Approach: The design team starts by conducting user research, including


interviews and usability testing, to understand how customers currently interact
with the app. They identify pain points such as complex navigation, unclear
feedback, and limited functionality.

Conceptualization: Based on the research findings, the team conceptualizes the


interaction by focusing on simplifying navigation, providing clear feedback for
each action, and enhancing the app's functionality. They map out user flows,
wireframes, and prototypes to visualize the proposed changes and ensure a
seamless user experience.

Result: The redesigned app features streamlined navigation, intuitive feedback


mechanisms, and new features such as quick balance checks and personalized
recommendations. User feedback and metrics show increased engagement,
higher satisfaction rates, and a boost in app usage.

b. Formulating a Conceptual Model:


Case Study: Smart Home Automation System

Scenario: A tech company is developing a smart home automation system that


integrates various devices such as thermostats, lights, and security cameras.

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Approach: The development team starts by brainstorming and conducting
market research to understand user needs and competitor offerings. They gather
requirements from potential users and stakeholders to define the scope of the
system.

Conceptual Model Formulation: Using the gathered insights, the team


formulates a conceptual model that represents the interactions between users
and the smart home system. They identify key components such as devices,
users, commands, and automation rules, and define how these elements interact
with each other.

Result: The conceptual model serves as a blueprint for designing the smart
home system's interface and functionality. It helps the development team
prioritize features, anticipate user needs, and ensure consistency across the user
experience.

c. Using Interface Metaphors in Conceptual Models:


Case Study: E-commerce Website Redesign

Scenario: An e-commerce company wants to redesign its website to improve


user engagement and conversion rates.

Approach: The design team starts by analyzing user behavior data and
conducting user interviews to understand how customers interact with the
current website. They identify challenges such as navigation difficulties and
lack of personalization.

Interface Metaphors Integration: To make the website more intuitive, the


team decided to incorporate interface metaphors inspired by physical shopping
experiences. For example, they use a "shopping cart" metaphor for the virtual
cart feature, allowing users to easily add and manage items. They also use
visual cues such as "aisles" and "shelves" to organize product categories and
make browsing more familiar.

Result: The redesigned website features interface metaphors that enhance user
understanding and navigation. Users find the shopping experience more
intuitive and enjoyable, leading to increased conversion rates and higher
customer satisfaction.

d. Core Interaction Types in Conceptual Models:


Case Study: Fitness Tracking App Development

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Scenario: A startup is developing a fitness tracking app to help users set goals,
track workouts, and monitor their progress.

Approach: The development team starts by defining the app's target audience
and conducting user research to understand their fitness goals and preferences.
They identify common interactions such as logging workouts, setting goals,
viewing statistics, and receiving notifications.

Core Interaction Types Identification: Based on the user research findings,


the team identifies core interaction types such as data input (logging workouts),
feedback (viewing statistics), navigation (switching between screens), and
communication (receiving notifications). They prioritize these interactions in
the conceptual model to ensure a seamless user experience.

Result: The fitness tracking app features intuitive interactions that align with
users' fitness goals and preferences. Users find it easy to log workouts, track
progress, and stay motivated, leading to high engagement and positive reviews.

These case studies illustrate how conceptualizing interaction, formulating


conceptual models, using interface metaphors, and identifying core interaction
types inform the design and development of various digital products and
services.

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