Trunking for Private Switch

9-1-1 Service
Technical Information Document (TID)
NENA 03-502, April 11, 2003 (Original)

Trunking for Private Switch 9-1-1 Service TID

Prepared by:
National Emergency Number Association (NENA) Private Switch Sub-Committee

Published by NENA
Printed in USA
 Trunking for Private Switch 9-1-1 Service TID
NENA 03-502, April 11, 2003 (Original)

NENA
TECHNICAL INFORMATION DOCUMENT

NOTICE

This Technical Information Document (TID) is published by the National Emergency Number
Association (NENA) as an information source for the designers and manufacturers of systems that
are used for the purpose of processing emergency calls. It is not intended to provide complete design
specifications or parameters or to assure the quality of performance for systems that process
emergency calls.

NENA reserves the right to revise this TID for any reason including, but not limited to, conformity
with criteria or standards promulgated by various agencies, utilization of advances in the state of the
technical arts or to reflect changes in the design of network interface or services described herein.

It is possible that certain advances in technology will precede these revisions. Therefore, this TID
should not be the only source of information used. NENA members are advised to contact their
Telecommunications Carrier representative to ensure compatibility with the 9-1-1 network.

Patents may cover the specifications, techniques or network interface/system characteristics

disclosed herein. No license expressed or implied is hereby granted. This document is not to be
construed as a suggestion to any manufacturer to modify or change any of its products, nor does this
document represent any commitment by NENA or any affiliate thereof to purchase any product
whether or not it provides the described characteristics.

This document has been prepared solely for the voluntary use of E9-1-1 Service System Providers,
network interface and system vendors, participating telephone companies, etc..

By using this document, the user agrees that NENA will have no liability for any consequential,
incidental, special, or punitive damages arising from use of the document.

NENA’s Technical Committee has developed this document. Recommendations for change to this
document may be submitted to:

National Emergency Number Association

422 Beecher Rd
Columbus, Ohio, 43230
800-332-3911
or commleadership@nena.org

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Acknowledgments:

This document has been developed by the National Emergency Number Association (NENA) Private
Switch Sub-Committee.

The following industry experts and their companies are recognized for their contributions in
development of this document.

Members: Company
Tina Aranda Allegiance Telecom
Tom Breen – NTC Chair Bell South
Diane Wiley Coyote Consulting
Rick Gasparin Illinois Commerce Commission
Pamela Crosby Intrado
Paula Gallagher Intrado
Tom Sikorski Intrado
Tajuan Christian Ionex Communications
Liz Colunga – Workgroup Co-Leader MCI/WorldCom
Roger Hixson NENA
Tom Muehleisen – PSSC Co-Chair New South Communications
Donald Irwin Orbacom Systems
Mike Aprile – PSSC Co-Chair Red Sky Technologies
Jean Jamison SBC-Ameritech
Richard Atkins – Workgroup Co-Leader Tarrant County 9-1-1 District
John McAlpin Telident
Steve Witt Telident
Debra Prather Verizon
Jennifer Smith XO Communications

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TABLE OF CONTENTS

1 EXECUTIVE OVERVIEW............................................................................................................................... 1
1.1 PURPOSE AND SCOPE OF DOCUMENT ............................................................................................................... 1
1.2 BENEFITS ......................................................................................................................................................... 1
1.3 DOCUMENT TERMINOLOGY .............................................................................................................................. 3
1.4 REASON FOR ISSUE ........................................................................................................................................... 3
1.5 REASON FOR REISSUE ...................................................................................................................................... 3
1.6 DATE COMPLIANCE .......................................................................................................................................... 3
1.7 ANTICIPATED TIMELINE ................................................................................................................................... 3
1.8 COSTS FACTORS ............................................................................................................................................... 4
1.9 COST RECOVERY CONSIDERATIONS ................................................................................................................. 4
1.10 ACRONYMS/ABBREVIATIONS ........................................................................................................................... 4
2 GENERIC REQUIREMENTS FOR PS/911 SERVICE ................................................................................. 5
2.1 PS/911 CALL PROCESSING IN THE PBX............................................................................................................ 5
2.2 PS/911 CALL PROCESSING IN THE 9-1-1 SELECTIVE ROUTER USING CAMA-TYPE CIRCUITS ........................... 6
2.3 PS/911 DATABASE REQUIREMENTS ................................................................................................................. 7
2.4 QUESTIONS TO ASK YOURSELF WHEN IMPLEMENTING E-911 .......................................................................... 7
2.5 OTHER CONSIDERATIONS ................................................................................................................................. 8
3 IMPLEMENTING PS/911 FOR PBX SYSTEMS EQUIPPED WITH PRI-ISDN TRUNKS ..................... 9
3.1 CONSIDERATIONS FOR SUCCESSFULLY TRANSMITTING CALLING STATION ANI WITH PRI TRUNKS ................. 9
3.2 PRI-ISDN SIGNALING PROTOCOLS ................................................................................................................ 10
4 IMPLEMENTING PS/911 USING DEDICATED 9-1-1 CIRCUITS WITH CAMA SIGNALING ......... 12
4.1 SPECIFICATIONS FOR DEDICATED CAMA TYPE TRUNKS FOR PS/911 SERVICE.............................................. 12
4.2 SIGNALING PROTOCOL FOR CALLS ROUTED VIA 9-1-1 SWITCH ...................................................................... 13
4.3 SIGNALING SEQUENCE FOR CAMA TYPE TRUNKS CONNECTED TO THE 9-1-1 SWITCH ................................ 14
4.4 ALTERNATIVE CAMA TRUNKING CONFIGURATIONS ..................................................................................... 15
4.4.1 CAMA-Type Circuits Connecting the PBX to a Central Office Switch .................................................... 15
4.4.2 CAMA-type Circuits Connecting the PBX Directly to the PSAP .............................................................. 16
4.4.3 Signaling Protocol For Calls Routed Directly To The PSAP ................................................................... 16
4.4.4 Signaling Sequence For CAMA Type Trunks Connected To The PSAP ................................................... 17
5 TESTING 9-1-1 CALL PROCESSING FOR PBX SYSTEMS .................................................................... 18
5.1 TESTING OF ALL PBX SYSTEMS, WHETHER OR NOT THE PS/911 ENHANCEMENT HAS BEEN IMPLEMENTED .... 18
5.2 TESTING METHODS AND PROCEDURES ........................................................................................................... 18
5.2.1 Ground Rules for 9-1-1 Test Calls............................................................................................................ 18
5.2.2 Test Call Checklist .................................................................................................................................... 19
5.2.3 Placing a 9-1-1 Test Call ......................................................................................................................... 19
6 REFERENCES ................................................................................................................................................. 21

7 EXHIBITS ........................................................................................................................................................ 22
7.1 TRUNK CONFIGURATION DIAGRAMS .............................................................................................................. 22

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1 Executive Overview

1.1 Purpose and Scope of Document

This NENA TID defines three distinct alternative trunking configurations to accomplish the
provisioning of Private Switch 9-1-1 Service (PS/911) in conjunction with the use of Private Branch
Exchange (PBX) telephone systems. For PBX systems that use digital trunks, Primary Rate Interface
Integrated Services Digital Network (PRI-ISDN) trunks, the provisioning of PS/911 may be
accommodated without the requirement of dedicated trunks for transporting 9-1-1 calls. For PBX
systems that use analog trunks (i.e. they are not compatible with PRI and/or PRI trunks are not
available from local service providers), the provisioning of PS/911 may be accommodated by using
dedicated circuits that operate with the Centralized Automated Message Accounting (CAMA)
signaling protocol. There are two CAMA alternatives that can be implemented; connecting the
circuit to the Selective Router or connecting the circuit to the PSAP. While this document
recommends using the PRI alternative for PBX sites served by PRI trunks, it is recognized that
technical issues, tariff issues, or local conditions may determine that the CAMA alternative must be
used. This document discusses how these configurations may be implemented, along with the issues
and benefits of each alternative.
This document also supports the NENA PS-ALI Model Legislation by describing three alternative
means of implementing PS/911 that are currently available.

1.2 Benefits
This TID is a guide for vendors and users of PBX systems, local service providers, 9-1-1 network
providers, and 9-1-1 agencies to use in determining how to implement PS/911 in an efficient and
reliable way.

As additional legislation is adopted that mandates implementation of modifications to multi-line

telephone systems (MLTS) in order to improve the capability for identifying the location from which
9-1-1 calls are made, the need for proven methods of meeting such mandates becomes more critical.
The most common means of provisioning PS/911 over the past decade has been the use of dedicated
CAMA-type circuits that connect a PBX to the 9-1-1 selective router in essentially the same way as a
telephone company end office is connected to a selective router. In some areas, this configuration
may still be the only viable solution in spite of the overwhelming trend towards digital
telecommunications services. The use of dedicated circuits with CAMA signaling seems antiquated
in an environment of digital PBXs equipped with digital PRI-ISDN trunks. The combined cost of
accommodating analog interfaces for dedicated CAMA-type circuits in digital PBXs, and having to
accommodate literally thousands of additional trunk groups terminated on 9-1-1 selective routers
and/or end office switches is a significant disadvantage of using the dedicated CAMA-type circuit
alternative.

The limitation of the CAMA signaling protocol using 8-digit numbers presents a significant problem
in high-growth areas whenever new area codes are created as “overlays” instead of splitting the
geographic area served by the old area code. The possibility that a PBX could be assigned ranges of
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telephone numbers using more than one area code must be taken into consideration, since the
CAMA-type circuits can accommodate only one area code.

PS/911 has been provisioned successfully for sites using PBX systems equipped with PRI-ISDN
trunks without having to use dedicated CAMA-type circuits. The 9-1-1 calls are passed to the local
service provider’s serving central office over the PRI-ISDN trunks like a normal local call and then
routed to the 9-1-1 selective router via the 9-1-1 trunk group that connects the central office switch to
the 9-1-1 selective router. This represents a clear advantage over the use of dedicated circuits from
each PBX to the 9-1-1 selective router.

It must be noted that careful attention must be devoted to ensure the successful operation of PS/911
in this configuration, and that under some circumstances it may not be achievable due to technical
issues. This TID covers as many issues as could be identified by the working group, but cannot be
assumed to be all-inclusive.

Another benefit of this TID is to aid in promoting public awareness of a potentially detrimental result
of using PRI-ISDN trunks that transmit outgoing calling line identification (CLID). One of the
features PRI-ISDN trunks offer to PBX users is the ability to send the PBX extension line number as
“caller ID” on outgoing calls. Activation of this feature will result in this CLID being sent to the 9-
1-1 system on a 9-1-1 call unless specific programming is used in the PBX and/or the central office
switch that provides the PRI-ISDN trunks. Whenever a CLID is used in conjunction with a 9-1-1
call, it will result in the display of “No Record Found” (NRF) at the 9-1-1 call-taker position unless a
record has been uploaded to the 9-1-1 database for that specific station line number. Some local
phone companies that are aware of this effect have uploaded records to the 9-1-1 database for all of
the direct inward dialing (DID) numbers assigned in conjunction with PBX trunks, using the address
of the network interface for every record. This mitigates the NRF issue by displaying an address, but
the address may mislead the 9-1-1 call-taker if it is not accurate because the extension line is an off
premises extension (OPX). Since displaying an address for a DID number has the appearance of a
PS/911 record, the call-taker would perceive it to be the actual location of the caller. If the extension
line is not at an off premises location, however, display of the network interface or main billing
address information may aid the PSAP in identifying the caller’s location.

Ironically, in situations where the PBX is capable of sending CLID, and the central office
successfully passes the CLID to the 9-1-1 system on 9-1-1 calls, the only thing that has to be done to
achieve a true PS/911 service enhancement is to upload records to the 9-1-1 database with specific
station locations with MSAG-valid addresses as opposed to using the main billing telephone number
address for every number.

This TID provides useful information in the event a full PS/911 implementation is desired, whether
it is done as a PBX service “enhancement”, to meet a state 9-1-1 mandate, or to mitigate 9-1-1 call
processing issues discovered by test calls.

In summary, following the guidelines in this TID, the first consideration for implementing PS/911
should be given to using the capability of the PBX’s PRI-ISDN trunks whenever possible, and to
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using dedicated CAMA-type circuits whenever technical or other issues prevent the successful use of
the PRI alternative. However, in most cases, either the PRI-ISDN configuration or one of the two
CAMA alternatives should provide a successful PS/911 network solution.

1.3 Document Terminology

The terminology used in this document has been aligned to designate definitions used within the
American National Standard for Telecommunications technical standard T1.628 Emergency Calling
Service, issued by the Alliance for Telecommunications Industry Solutions (ATIS).

1.4 Reason for Issue

Recognizing that there are literally hundreds of network configurations that can be identified using
different combinations of all variables, this document is intended to be used as a guide/reference by
private switch owners/operators who are implementing PS/9-1-1 service.
The three basic alternatives are -
 Dedicated CAMA trunks from the PBX to the Selective Router (SR) tandem
 Dedicated CAMA trunks from the PBX to the serving Central Office (CO) where calls are
switched and transported to the SR tandem on the message trunks from that CO to the SR
tandem
 PRI-ISDN trunks configured to pass "9-1-1 valid" CLID to the serving CO where calls are
switched and transported to the SR tandem on the message trunks from that CO to the SR
tandem.

1.5 Reason for Reissue

NENA reserves the right to modify this document. Whenever it is reissued, the reason(s) will be
provided in this paragraph.

1.6 Date Compliance

All systems that are associated with the 9-1-1 process shall be designed and engineered to ensure that
no detrimental, or other noticeable impact of any kind, will occur as a result of a date/time change up
to 30 years subsequent to the manufacture of the system. This shall include embedded application,
computer based or any other type application.
To ensure true compliance the manufacturer shall upon request provide verifiable test results to an
industry acceptable test plan such as Telcordia GR-2945 or equivalent.

1.7 Anticipated Timeline

Deployment or implementation will take place as required.

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1.8 Costs Factors

Cost factors that may be associated with the trunking options discussed in this document are;
 Upgrades to PBXs or adjuncts
 Installation cost for new CAMA or ISDN circuits
 Recurring cost for new CAMA or ISDN circuits
 Implementation, testing and project management

1.9 Cost Recovery Considerations

Normal business practices shall be assumed to be the cost recovery mechanism.

1.10 Acronyms/Abbreviations
This is not a glossary! See NENA Master Glossary of 9-1-1 Terminology located on the NENA web
site for a complete listing of terms used in NENA documents.
The following Acronyms are used in this document:
ALI Automatic Location Identification
ANI Automatic Number Identification
CO Central Office
CAMA Centralized Automatic Message Accounting
CLEC Competitive Local Exchange Carrier or Certified Local Exchange Carrier
CLID Calling Line Identification
CPE Customer Premises Equipment
DID Direct Inward Dialing
DN Directory Number
DTMF Dual Tone Multi-Frequency
ESN Emergency Service Number
ISDN Integrated Services Digital Network
MF Multi-Frequency
MLTS Multi-Line Telephone System
MSAG Master Street Address Guide
NPA Numbering Plan Area
NPD Numbering Plan Digit
NRF No Record Found
PBX Private Branch Exchange
PRI Primary Rate ISDN
PSAP Public Safety Answering Point or Primary Public Safety Answering Point
SR Selective Routing
SS7 Signaling System 7
TID Technical Information Document (published by NENA)

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2 Generic Requirements for PS/911 Service

This section of the TID describes call processing that is the same regardless whether the PS/911
service configuration utilizes PRI-ISDN trunks or dedicated CAMA-type circuits to transport the 9-
1-1 calls.
Basic Assumptions applicable to the service configurations described in this document.
 The local community has enhanced 9-1-1 service
 The E9-1-1 service includes ANI, ALI, and Selective Routing features
 The E9-1-1 service utilizes a centralized ALI database system. (Where local, decentralized
ALI database services are used, special consideration must be given to how PS/911 may be
accommodated)
 Every station line associated with a PBX must have the ability to dial 9-1-1. It is incumbent
on the owner/operator of a PBX to test the ability to dial 9-1-1 and assess the need for a
PS/911 service enhancement. Please refer to the description of testing 9-1-1 calls from PBX
station lines in Section 5.0 of this TID.
 All station lines associated with the PBX, including off-premises extensions and lines served
by sub-tending remote switch modules, are located within the service area of the 9-1-1
selective router that serves the location of the main PBX.

NOTE: In cases where there are station lines located outside the area served by the 9-
1-1 selective router that serves the location of the main PBX, a configuration using
multiple CAMA-type circuits connecting the PBX to more than one 9-1-1 selective
router may be feasible if the PBX can be programmed to accurately route 9-1-1 calls
to different outgoing trunk groups.

2.1 PS/911 Call Processing in the PBX

The processing of a 9-1-1 call that originates from a PBX station line begins with the PBX’s
recognition of the dialed digits (i.e. 9-9-1-1 and 9-1-1) as an emergency call. The subsequent
processing steps are critical to a successful PS/911 service:

 Recognition of station lines that are assigned full 10-digit, NANP-valid DID numbers and
station lines that are “intercom-only” stations (i.e. phones which may be restricted from
placing outbound calls and/or receiving incoming calls, except to or from other PBX
extensions) or non-assigned stations (e.g. outdial lines).
 Programming in the PBX must ensure that station lines that are not assigned full 10-digit
numbers are associated with an active 10-digit, NANP-valid number that will be transmitted
by the PBX as CLID when a 9-1-1 call is made from a non-DID station line.

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 Programming in the PBX must route 9-1-1 calls to the switch ports associated with the PRI-
ISDN outdial trunks or the dedicated 9-1-1 CAMA-type circuits, depending on the chosen
PS/911 trunk configuration.
 When using the PRI-ISDN trunk configuration, the PBX must transmit specific CLID in the
call setup message according to the standards referenced in Section 3.0 of this document.
 When using the dedicated CAMA-type circuit configuration, the PBX must transmit 8-digit
ANI following the CAMA signaling protocol described in Section 4.1 of this document.

When using the dedicated CAMA-type circuit configuration, the PBX must also be programmed to
route 9-1-1 calls over regular PBX trunks should the dedicated CAMA-type circuits be unavailable
due to “out of service” or “traffic-busy” conditions. (Note that in this configuration, calls not routed
over dedicated CAMA-type circuits will not deliver the PS/911 enhancements. In most cases only
the main billing telephone number and the service address are displayed to the 9-1-1 call-taker.)

2.2 PS/911 Call Processing in the 9-1-1 Selective Router using CAMA-type Circuits
The processing of 9-1-1 calls by the 9-1-1 Selective Router should be the same regardless of whether
the call was delivered to the 9-1-1 Selective Router via message trunks serving a Central Office
Switch or via dedicated CAMA-type circuits that connect a PBX directly to the 9-1-1 Selective
Router.
The call processing steps for calls using CAMA-type circuits are:

 Programming is written in the 9-1-1 Selective Router for each incoming trunk group. This
programming includes assigning a single numbering plan digit (NPD) that is used to identify
the area code that applies to the 7-digit number in the ANI transmitted by the PBX.
 The 9-1-1 Selective Router uses the NPD + 7-digit ANI to identify the 10-digit number that is
used to search the selective routing database for the emergency service number (ESN) that is
used for routing the call to the appropriate 9-1-1 trunk group serving the public-safety
answering point (PSAP).
 The 9-1-1 Selective Router also uses the NPD to format the 8-digit ANI that is transmitted
over PSAP trunks that use standard MF signaling protocol or to format the full 10-digit ANI
that is transmitted over PSAP trunks that use enhanced MF signaling or to PSAPs that use
ISDN.
 A default ESN is assigned to each incoming trunk group to enable the 9-1-1 Selective Router
to complete calls in the event of ANI failures. When using the dedicated CAMA-type circuit
configuration, a default ESN can be assigned to ensure calls are routed to the PSAP that
serves the location of the PBX. (This can be more precise than the default ESN assigned to
the CAMA-type trunks associated with a local service provider central office, which may
accommodate a central office switch that provides local telephone service to an area that
overlaps multiple PSAP jurisdictions.)
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 All call control features of the Selective Router, such as Fixed Transfer, Selective Transfer,
Manual Transfer, Alternate Routing, Speed Dial, Forced Disconnect, etc. work the same on
9-1-1 calls from PS/911 sites as other 9-1-1 calls.

2.3 PS/911 Database Requirements

In addition to successfully delivering ANI to the PSAP, the PS/911 service enhancement requires the
creation and maintenance of database records in the appropriate 9-1-1 database management system.
Each and every telephone number that may be transmitted as CLID on a 9-1-1 call from a PS/911 site
must be uploaded to the 9-1-1 database management system in accordance with the NENA
Recommended Standard 02-010 or a locally approved alternative. Database considerations are
described in detail in the Private Switch PS/911 Standards Document written by the NENA Database
Standards Subcommittee.

2.4 Questions to Ask Yourself When Implementing E-911

There are many factors that must be examined when deciding how to best implement E-911 in a
PBX environment. Below is a list of some questions that will help in this determination;

1. Does the PBX support Direct Inward Dialing (DID)?

 If not, DID numbers will still be needed to implement CLID, but they will not be usable for
callback. The main number and PBX station (extension) number must be placed in the ALI
record.
2. Will CLID be implemented for all individual stations or for logical groups of stations?
 When sharing a CLID among stations, one must be designated for callback.
Note: On systems where DID is not supported, the PBX owner must
understand that a human or automated attendant would be required to
support callback to facilitate locating an emergency call from the PBX on
a 24X7 basis.
3. If the PBX supports DID, are all the stations DID-enabled?
 If so, the DID numbers can be used for CLID and unique callback. This is the ideal scenario
from a 9-1-1 perspective.
4. If all the stations are not DID, then decide which alternative is most suitable:
 Upgrade all non-DID stations to DID?
 Acquire DID numbers to support CLID on an individual station basis for non-DID stations,
with indication on the ALI record as to callback capability?
 Implement a lesser number of DID numbers for CLID, with logical groups of stations sharing
a single CLID?

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 Implement DID service to a designated station in each logical group (to enable direct
callback), or support callback to that group of stations through the main number and human
or automated attendant?

2.5 Other Considerations

Some PBX environments present more complex challenges. The PS/911 service may not be able to
accommodate off premises extension lines, for instance, if the extension lines are terminated at
locations outside the geographic area served by the 9-1-1 selective router. In very large PBX system
configurations, there may be multiple PBX switches and/or remote modules that are networked to
serve multiple locations with a common numbering plan using DID numbers out of the same
NPA/NXX. These unique situations must be dealt with on a case by case basis with the participation
of the PBX vendor, the dial-tone provider, the 9-1-1 network and database provider(s), and the local
9-1-1 agency.

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3 Implementing PS/911 for PBX Systems equipped with PRI-ISDN Trunks

A PBX equipped with PRI-ISDN trunks may, or may not, normally deliver station level ANI to a
PSAP when the originating station line dials 9-9-1-1 or 9-1-1. For any PBX that has not
implemented a PS/911 enhancement, the billing telephone number (BTN) should be sent as the ANI
whenever the serving central office of the PRI trunks routes the call to the 9-1-1 Selective Router via
the dedicated 9-1-1 trunks serving that central office. The 9-1-1 Selective Router uses the ANI to
query the selective routing database for the ESN that determines which PSAP will receive the call,
and the PSAP CPE uses the ANI it receives from the Selective Router to query the ALI database for
the associated ALI record. This record will identify the name and main service address of the PBX
owner/operator and may include specific location data.
It must be noted, however, that certain programming in the PBX and/or in the serving central office
that provides the PRI trunks can potentially adversely affect the processing of a 9-1-1 call. In cases
where a PBX is programmed to send calling line identification (CLID) on outgoing calls to enable
outgoing caller identification, there is a possibility that the CLID would be transmitted as ANI on a
9-1-1 call. Whenever this occurs, the SR tandem may not route the call to the correct PSAP, and the
ALI display will read “No Record Found” when the call is answered at the PSAP. These are the end
results if ALI records have not been uploaded into the 9-1-1 database management system for every
number the PBX might transmit as CLID.
THE NEED TO TEST THE ABILITY TO PLACE 9-1-1 CALLS FROM EVERY PBX THAT
USES PRI-ISDN TRUNKS CANNOT BE OVER EMPHASIZED. See section 5.0 of this TID for
recommended testing procedures.

3.1 Considerations for Successfully Transmitting Calling Station ANI with PRI Trunks
The Generic Requirements for PS/911 Service found in Section 2.0 of this TID apply to all trunking
alternatives, including the PRI-ISDN alternative. This section discusses how to configure the PRI –
ISDN trunks to successfully transmit CLID to the serving central office and have the CLID
transmitted as ANI when the serving central office routes the 9-1-1 call to the 9-1-1 Selective Router.
There are several issues to consider when utilizing PRI-ISDN trunks in lieu of dedicated CAMA-
type circuits to transport 9-1-1 calls for PS/911. The following questions should be answered while
evaluating whether or not the PRI-ISDN alternative is an option or a best practice.
The PBX owner/operator must consider the type of lines providing service within the PBX. Does the
PBX have non-Direct Inward Dial (non-DID) lines behind the PBX? If the answer is “yes”, then the
PBX owner/operator must take the necessary steps to either map the non-DIDs to specific DIDs for
ANI on a 9-1-1 call or convert the non-DID lines to DIDs. If the PBX does not have the non-DID
mapping capability then an adjunct station translation box may be acquired and added to the PBX to
ensure the correct DID is passed.
Example: Non-DID numbers cannot form an outgoing number like DID numbers from a PBX. It is
not valid to make a 7-digit number by prefixing the DN with the NXX. For example: A PBX has an
NXX of 972 and a DID range of 1000-1999. An extension within this DID range, e.g. 1010, will
form a calling number of 972-1010, which is valid and unique. However a non-DID telephone e.g.
DN 2500, would form a calling number of 972-2500. Because this is outside the DID range of 1000-
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1999, this number will most likely misroute because it could be allocated to a different subscriber or
not be in the system at all. Thus special arrangements need to be made for non-DID telephones
within the PBX
Does the PBX user desire to transmit assigned DID numbers as outgoing station level CLID on local
calls and 9-1-1 calls? In some cases, such as law enforcement agencies, the PBX user does not want
to transmit outgoing caller ID on local calls. In order to successfully use the PRI-ISDN trunks for
PS/911, it must be determined whether the PBX or the central office is the most effective point at
which to control the processing of the CLID. If the PBX is capable of distinguishing 9-1-1 as the
dialed number and can be programmed to transmit the CLID on calls to 9-1-1 but not on other
outgoing calls, the central office switch can be programmed to allow the CLID received from the
PBX to pass as ANI on a 9-1-1 call. If the PBX cannot be programmed to allow the transmission of
CLID on 9-1-1 calls while suppressing it on other outgoing calls, it must be determined whether or
not the central office switch can be optioned to perform this function.
The PS/911 Trunking Working Group identified three options that were available on some
central office switches. Option 1 is to pass CLID for Caller ID but pass the BTN of the PRI-
ISDN trunk group as ANI on 9-1-1. Option 2 is to pass the CLID received from a PBX as ANI
on 9-1-1 calls and also as caller ID on other outgoing calls. Option 3 is to pass BTN for Caller
ID but pass CLID on 9-1-1 calls. TELEPHONE COMPANIES AND PBX USERS ARE
ADVISED TO CONSULT WITH THEIR LOCAL TELEPHONE PROVIDER, SWITCH
VENDORS AND MANUFACTURERS TO CONFIRM THE CAPABILITY OF THE
EQUIPMENT THEY USE.

3.2 PRI-ISDN Signaling Protocols

Because there are various ways to pass information between a PBX and the serving central office on
a PRI-ISDN trunk, it is essential to achieving proper switch translations that the telephone company
identifies what Protocol is used by the PBX. For this discussion we will categorize the Protocol as
either NI2 or non-NI2, but the specific protocol must be communicated to the Telephone Company
to obtain proper translations at the end office.
The capability and compatibility of the local service telephone company central office switch and its
translations is a major issue. It is impractical if not impossible for this TID to list every switch
manufacturer and the specific translations required by each. Instead the PS/911 Trunking Working
Group has developed a series of questions, which should help determine the capability of central
office switches in handling the signaling protocols that support PS/911 service.
 Does the end office support PRI? If the PBX currently has analog trunks, it must be
determined whether PRI-ISDN trunks can be obtained. Even some digital serving central
offices may not be configured to provide PRI-ISDN trunks. The local telephone service
provider would be able to answer this question.

 Each telephone company end office operates on software. The switch vendor publishes a
document listing the features of each particular release and manuals outlining the proper
programming techniques to code translations for each type of line or trunk. The telephone
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company must confirm with the switch vendor to determine if there is a specific E9-1-1
feature required for the software release loaded to support the passing of station level ANI
over PRI on a 9-1-1 call. If the answer is “yes” it is also important to research and determine
if the feature only works with certain protocols.
 Central office switches are connected to 9-1-1 Selective Routers with dedicated 9-1-1 trunks.
These dedicated trunks may use MF or SS7 signaling. The telephone companies involved,
the dial tone provider, and the provider of the Selective Router, must determine what
specifications to follow in order to successfully transmit station level ANI from the central
office to the Selective Router. For instance, a dedicated SS7 trunk group may use the trunk
type of IT, whereas a dedicated trunk group with MF signaling may be classified as OP-type
or ES-type trunks.
 It is becoming a common practice for a PBX to transmit station level ANI over PRI-ISDN
trunks to support the delivery of Caller Line Identification (CLID) on outgoing calls. It is
important to understand how this feature could have an adverse impact on 9-1-1 calls. If the
serving central office does not support separate translations for CLID on non-emergency calls
and CLID on 9-1-1 calls, there is a degradation of the 9-1-1 system if an ALI record for the
station level ANI has not been pre-loaded into the 9-1-1 database. Precisely how the serving
central office switch handles CLID on emergency calls versus regular local calls is a question
the dial tone provider must answer.
 Software within the central office switch is also used to facilitate proper billing of the
customer for long distance calls. The telephone company must be certain to evaluate any
modifications in the serving central office switch to accommodate PS/911 using PRI-ISDN
trunks to assess any impact the modifications may have on tables used by billing systems.

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4 Implementing PS/911 Using Dedicated 9-1-1 Circuits With CAMA Signaling

4.1 Specifications for Dedicated CAMA Type Trunks for PS/911 Service
It is recommended that the dedicated CAMA-type circuits associated with a PS/911 service terminate
at the 9-1-1 Selective Router. Alternative configurations to serve individual PS/911 sites include
using dedicated CAMA-type circuits that terminate at the serving central office of the PBX,
dedicated CAMA-type circuits that terminate at a designated Central Office switch (other than the
serving CO of the PBX), or dedicated CAMA-type circuits that terminate in the 9-1-1 CPE at the
PSAP that serves the PS/911 site. These alternatives are discussed elsewhere in this Technical
Reference in Section 4.2.
It is recommended that a minimum of two (2) CAMA-type circuits be installed for PS/911 service.
These circuits may be connected directly to the PBX or may be connected to an adjunct device
positioned between the PBX and the 9-1-1 Selective Router. The use of an adjunct device is
indicated when the PBX lacks the ability to perform the necessary CAMA signaling protocol, or
when the PBX lacks the ability to translate non-DID station lines with pre-determined DID numbers
to transmit as ANI when 9-1-1 calls are made from non-DID station lines.
ANI, in this case, refers to the ability of the PBX to pass station identification to the public switched
network. The calling party’s station identification, for purposes of 9-1-1 emergency telephone calls,
would be translated by the PBX to be the seven-digit DID number associated with that station. This
DID number would be passed via multifrequency tones (MF) along the voice path of the PBX
outgoing CAMA-type circuit to the 9-1-1 Selective Router. Along with the calling party’s telephone
number, the PBX must send an ANI information digit. Traditional signaling requires a one (1) digit
information digit, while expanded signaling requires two (2) digits. [Most existing E9-1-1 Networks
are utilizing traditional signaling, a single digit, at this time.] The information digit will be either a
zero (0) or a two (2). Zero (0) indicates a successful automatic identification and the calling party’s
seven (7) digit telephone number will follow. A two (2) indicates an ANI failure at the PBX, and no
additional digits will be sent.
The format of the ANI signal is KP-I-NXX-XXXX-ST

Where: KP indicates a KP (Key Pulse) signal

I information digit
NXX the prefix of the telephone number (exchange)
XXXX the caller’s PBX station number
ST indicates a ST (Start Pulse)
(the hyphens are inserted for clarity only and are not transmitted)

All of this information is sent via Multifrequency (MF) Pulsing. MF Pulsing is a method of
communicating call set-up information over telephone trunks by various combinations of two out of
six frequencies in the voice band. Each combination of two frequencies is sent as a pulse of tone
intended to represent a digit or a control signal such as the KP or ST. The signals are transmitted
over the regular talking (voice) path of each trunk circuit. MF receivers detect the pulses and
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transfer the digit information to switching control equipment and/or data collection systems. MF
signals are not the same as DTMF signals. They are combinations of different frequency tones. The
six MF frequencies are 700, 900, 1100, 1300, 1500, and 1700 Hz. The frequency combinations and
the digits or control codes they represent are depicted in Figure 1 below.
MF tone transmitters used in E9-1-1 Networks are arranged for a pulse duration or inter-digital
periods of 60 ± 5 milliseconds (ms) each (a rate of approximately 8.3 digits per second). The MF
pulsing rates may be 58 to 75 ms for the ST (start pulse), signal, digit pulses, and inter-digital
intervals. The KP (key pulse) control signal duration is 90 to 120 ms. It is considered good practice
for this signal to be sent near 120 ms to provide margin against transmission impairments such as
delay distortion.
MF tone transmitters should be arranged so that, under normal conditions, the two tones are applied
to the trunk simultaneously and neither tone is transmitted if either tone source should fail. The start
and end of the two tones must be within 1 ms of each other.

Figure 1

FREQUENCIES SIGNALS
in Hz
DIGIT AND EXPANDED CCITT TSPS
CONTROL INBAND SYSTEM 5 EQUAL ACCESS
700 + 900 1
700 + 1100 2 Coin Collect
700 + 1300 4
700 + 1500 7
700 + 1700 Ringback Code 11 ST3P (St’’’)
900 + 1100 3
900 + 1300 5
900 + 1500 8 Operator Released
900 + 1700 Code 12 STP(ST’)
1100 + 1300 6

1100 + 1500 9
1100 + 1700 KP Coin Return SF1
1300 + 1500 0 Operator Attached
1300 + 1700 KP2 ST2P (St’’)
1500 + 1700 ST Coin Collect ST
Operator Released

4.2 Signaling Protocol for Calls Routed Via 9-1-1 Switch

Circuits from a PBX that connect to the E9-1-1 Network via a switch utilize controlled outpulsing
protocol. With controlled outpulsing, the originating PBX seizes the 9-1-1 trunk and sends a connect
signal to the 9-1-1 switch. These circuits will normally signal on-hook toward each end when in the
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idle state. On receipt of a connect signal, the 9-1-1 switch will initiate a request for a register to
collect the called digits (911, or 11 in this case) and does not immediately return an off-hook signal
to the PBX. An idle condition on-hook signal to the PBX is maintained until the register is attached
at the 9-1-1 switch, when a wink-start signal is sent by the 9-1-1 switch. The wink-start signal is an
off-hook signal that must meet the following requirements:

 The off-hook must be a minimum of 140 ms and a maximum of 290 ms in duration.

 The off-hook to on-hook transition must not occur until 210 ms after the connect signal is
received.

The nominal wink-start signal is about 150 ms after the seizure from a 9-1-1 switch. It is desirable to
minimize post-dialing delay by sending the on-hook transition as soon as possible after the above
requirements are met.
The PBX will be expected to send the digits “911” or “1 1” to the 911 switch as the called number
when an emergency service call is initiated. The called number will be sent (using MF pulsing) in
the following format:
KP-9 1 1-ST, KP-1 1-ST or KP-1-ST
(the hyphen is shown for clarity only, it is not transmitted)

The 9-1-1 switch will then return a steady off-hook which tells the PBX to forward the ANI
information in the format previously discussed. The ANI request signal (off-hook) is also used as a
supervisory signal which persists until after the calling party disconnects or until 11 to 13 seconds
after the called party disconnect is received by the 9-1-1 switch. There is no minimum requirement
for a delay between the receipt of the off-hook start dial by the PBX and its sending of the KP pulse
of the ANI information. However, it is good practice to have a minimum delay of 50 ms between
these two signals to permit the transients associated with the off-hook start-dial signal to dissipate
before the first MF pulse is sent.

4.3 Signaling Sequence For CAMA Type Trunks Connected To The 9-1-1 Switch

After a PBX station user dials 911:

PBX E911 SWITCH

1. SEIZE -------------------------------- (OFF-HOOK) ----------------------------->

2. <--------------------- WINK START (l40 ms TO 290 ms) ---------------------->

3. KP 911 ST --------------------------------------------------------------------------->

4. <------------------------------------------------------------------------------OFF-HOOK

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5. KP I NXXXXXX ST (ANI) ------------------------------------------------------>

6. <---------------------------- TALKING PATH CONNECTED ---------------->

Calling party goes on-hook

7. PBX DISCONNECTS ------------------- (ON-HOOK) ----------------------->

8. <------------------------------- 911 SWITCH DISCONNECTS -------- ON-HOOK

When the calling party disconnects first, the PBX sends an on-hook signal to the 9-1-1 switch and
may release the trunk after an on-hook is received from the 9-1-1 switch. When the 9-1-1 switch
receives the on-hook, the 9-1-1 connection is released and an on-hook sent to the PBX.
If the PSAP call taker disconnects first, the PSAP equipment sends an on-hook to the 9-1-1 switch.
The switch begins a 1.2 second flash timing, which completes in this case. The 9-1-1 switch sends
an on-hook to the PBX and begins a 4 to 5 second timing for an on-hook from the PBX. When the
on-hook is received or the time-out occurs, the 9-1-1 switch disconnects the call connections, sends
on-hook to the PSAP and idles the 911 circuit to the PBX.
When CAMA-type circuits are installed, the following details must also be specified:
 Are circuits to be engineered as 2-wire or 4-wire circuits? (determined by the E9-1-1
network provider or the CPE vendor)
 Is E & M signaling needed? (as determined by the CPE vendor)

4.4 Alternative CAMA Trunking Configurations

4.4.1 CAMA-Type Circuits Connecting the PBX to a Central Office Switch

As an alternative to installing CAMA type trunks terminated at the 9-1-1 Selective Router, the
CAMA type trunks may be installed terminated at the PBX’s Serving Central Office or any
designated CO switch with tandem feature capability. In this configuration, the 9-1-1 call must be
switched at the CO switch so that it is transported to the 9-1-1 Selective Router on the dedicated 9-1-
1 trunks that connect the CO switch to the 9-1-1 Selective router.
The benefits of these alternatives are:
 Reduces the number of CAMA-type circuits that must be terminated at the 9-1-1 Selective
Router.
 Typically reduces the distance the CAMA-type circuits must go. (Assumes that the Serving
CO of the PBX or other designated CO switch is not the same switch as the 9-1-1 Selective
Router)
 The use of a limited number of designated CO switches, with each switch serving a
geographic region, achieves additional concentration benefits.
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The potential disadvantages of these alternatives are:

 The additional switching step(s) increase call set up time.
 Cost – the serving CO switch would have to perform “tandem” switching, which would most
likely increase operating costs of the local service provider. This is significantly mitigated
when using a designated CO switch to serve a geographic region.
 Complexity – the programming of the CO switch to perform “tandem” switching would add
complexity, especially when there is more than one outgoing 9-1-1 trunk group from the CO
switch to one or more 9-1-1 Selective Routers, as is common for CLECs.
 Complexity and compatibility – in situations where the dedicated 9-1-1 trunks that connect
the CO switch to the 9-1-1 Selective Router use SS7 signaling, it would require the CO
switch to perform a protocol conversion in order to switch 9-1-1 calls that come into the
switch from CAMA-type trunks to the outgoing SS7 trunks.
 Inhibits the ability to identify the originating point of a 9-1-1 call in cases of ANI failure.
The pseudo ANI received at the PSAP will only identify the ESCO code of the serving CO
switch, whereas the pseudo ANI received on ANI failures on calls where the CAMA-type
trunks connect the PBX to the 9-1-1 Selective Router identify the specific PS/911 site.

4.4.2 CAMA-type Circuits Connecting the PBX Directly to the PSAP

Under certain circumstances, it may be necessary to connect the PBX directly to a PSAP using
dedicated CAMA-type circuits.
Possible applications for this alternative include:
 The ability to implement a PS/911 service arrangement for a PBX in an area not served by an
enhanced 9-1-1 service network and/or a centralized ALI database.
 The flexibility to customize a PS/911 database residing at the PSAP to accommodate unique
PS/911 sites such as military bases, large industrial plants, and nuclear power plants.

4.4.3 Signaling Protocol For Calls Routed Directly To The PSAP

Since, in this instance, the PBX is connected directly to the PSAP through the 9-1-1 CAMA-type
circuit, the PBX has only to seize the trunk by sending an off-hook signal when a caller dials 9-1-1.
The ANI has one format change when the PBX is connected directly to the PSAP. The information
digit becomes the Number Plan Digit (NPD). This is a single digit which represents the area code of
the PBX caller’s telephone number. Values of this digit range from 0 to 3. The number your PBX
will be required to send can be obtained from the 9-1-1 Service Customer.

The format of the ANI signal is: KP-NPD-NXX-XXXX-ST

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Where: KP indicates a KP (Key Pulse) signal

NPD numbering plan digit representing the area code of the PBX caller who
originated the 9-1-1 call (ranges from 0 to 3)
NXX the prefix of the telephone number (exchange)
XXXX the caller’s PBX station number
ST indicates a SP (Start Pulse)
(the hyphens are inserted for clarity only and are not transmitted)

The NPD and ANI (NXX-XXXX) digits are preceded by a KP of 115 to 125 ms duration, and
followed by an ST digit of 55 to 65 ms duration.
When the PSAP receives the complete ANI information, the PSAP equipment will signal the call
takers and return audible ringing to the calling PBX party. Upon answer, the PSAP will disconnect
audible ringing, connect the call to the answering attendant, display the ANI at the answering
position, and return an off-hook signal to the PBX indicating that the call has been answered.
When the PSAP call taker disconnects the call, the PSAP sends an on-hook (disconnect) signal to the
PBX. The on-hook duration must be greater than the flash timing period (1 .2 seconds). The PBX
should return on-hook within 4 to 5 seconds or a time-out occurs.
When the PBX station disconnects first, the PBX should send the on-hook (disconnect) signal to the
PSAP. The PSAP will idle the 9-1-1 trunk to the PBX.

4.4.4 Signaling Sequence For CAMA Type Trunks Connected To The PSAP

After a PBX station user dials 911:

PBX E911 PSAP

1. SEIZE ------------------------------------- (OFF-HOOK) ---------------------->

2. <------------------- WINK START (l40 ms TO 290 ms) --------------------->

3. KP NPD NXXXXXXX ST (ANI) --------------------------------------------->

4. <------------------------------------------------------------------------------ OFF-HOOK

5. <---------------------------- TALKING PATH CONNECTED -------------->

Calling party goes on-hook

6. PBX DISCONNECTS ------------------- (ON-HOOK) ---------------------->

7. <---------------------------- 911 PSAP DISCONNECTS --------------- ON-HOOK

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5 Testing 9-1-1 Call Processing For PBX Systems

5.1 Testing of all PBX systems, whether or not the PS/911 enhancement has been
implemented
It is recommended that every PBX vendor that installs and maintains PBX systems, as well as local
service providers that provide PBX trunks, test the ability to dial 9-1-1 from the station lines
associated with PBX systems at the time the systems and/or new PBX trunks are installed or
upgraded.
THE IMPORTANCE OF TESTING IS EVEN GREATER WHENEVER A PBX IS SERVED BY
PRI-ISDN TRUNKS. This is due to the fact that the feature interaction of the digital trunk signaling
messages (which often include outgoing Calling Line Identification) with 9-1-1 ANI signaling
protocols can result in DID numbers being sent as ANI on 9-1-1 calls. This condition can exist
without the PBX owner/operator being aware until an actual 9-1-1 call is made and one of two
adverse effects occurs:
 there is an ANI failure that potentially causes the call to route to the wrong PSAP with no
ANI or ALI displayed at the call-taker position
 the PSAP receives a DID number for which no 9-1-1 ALI record has been created, resulting
in “No Record Found” in the ALI display at the call-taker position
Discovery of adverse conditions during testing should lead the PBX owner/operator to obtain a
detailed assessment of the cause(s) by the PBX vendor and the dial tone provider. This assessment
should include consideration of implementing the PS/911 enhancements described in this TID.

5.2 Testing Methods and Procedures

In developing a test regimen, there are considerations that apply to all non-emergency calls placed to
9-1-1. Guidelines are offered here to ensure a test call does not jeopardize the accessibility of the 9-
1-1 system to anyone who may have an actual emergency.

5.2.1 Ground Rules for 9-1-1 Test Calls

Rule Number 1: Never dial 9-1-1 as a test call and just hang-up once the call is answered. The 9-1-1
communication center has an automatic display of the telephone number and location identification
display. On hang-up calls, because the nature of the call is unknown, resources will be allocated to
call the number back to determine if there is an emergency. In some cases, hang-up or no response
calls may result in emergency response personnel being dispatched. This reduces the number of
people available to answer and/or respond to true emergency calls, and in some jurisdictions may
result in fines being assessed to the party who made the 9-1-1 hang-up call.
Rule Number 2: Always contact the local 911 Communication Center, which is typically the local
Police Department, via their non-emergency number and ask to speak to the 9-1-1 communications
supervisor to request permission to place a 9-1-1 test call. Ask to coordinate test calls during their

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non-peak calling hours. Many centers allow test calls between 9:00 a.m. and 11:00 a.m., 1:30 p.m.
to 3:30 p.m., 7:00 p.m. to 9:00 p.m., and 3:00 a.m. to 5:00 a.m.
Rule Number 3: Before making the test call note the telephone number and address information of
the telephone to be tested, and determine which Public Safety Answering Point (PSAP) should
answer the test call.

5.2.2 Test Call Checklist

A test call should be made from at least one station line from each identifiable category of station
lines working on the PBX. These could include any combination of the categories listed here,
depending on the configuration and size of the PBX and the user organization:

 A single-line phone with a DID number.

 A single-line phone with a non-DID number.
 A multi-line phone with more than one station lines, all of which have full DID numbers.
 A multi-line phone with more than one station lines, some of which have DID numbers and
others do not.
 An attendant console.
 A station line located off-premises (OPX station).
 Each of the above categories may be classified as restricted from placing outgoing calls. Be
sure to test the ability of such station lines to dial 9-9-1-1.
 Any other special class of service used in the PBX configuration.

A test call should be made by dialing X + 9-1-1 (where X is usually '9’) as well as 9-1-1. Document
the results and assess the implications.
When making test calls from a PBX site after implementing the PS/911 enhancement using two (2)
dedicated CAMA-type circuits, it will be necessary to place at least three (3) test calls in order to test
the overflow routing of the third call.
Make sure that it is understood prior to placing test calls exactly what is supposed to happen on a call
from each category of station lines, and in particular what is supposed to happen on the overflow
routing. Otherwise, it will not be immediately clear whether the test call succeeded or failed.

5.2.3 Placing a 9-1-1 Test Call

Dial 9-9-1-1 or 9-1-1. As soon as the 9-1-1 call is answered, immediately state "this is a test call, no
emergency.” Then ask the call-taker to verify the telephone number and address that displays. Some
PSAPs will tell you the information, while others may only confirm what you tell them, thus the

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requirement to know the telephone number and address in advance. If the call was answered at the
correct PSAP and both the ANI and ALI display correctly, the test is a success.
Document the test results. The test call fails unless the information elements listed below are
accurately and completely displayed.
 The telephone number that displayed as ANI at the 9-1-1 answering position.
 The ALI record displayed includes the correct name, address, community name, and class of
service code.
 Note any error message the 9-1-1 operator may have received, such as the pseudo-ANI that
displays in the event of ANI failure.
 Ask the call taker whether 9-1-1 calls requesting Fire or EMS response are normally
transferred to a secondary 9-1-1 center. If the answer is yes, ask the call taker to execute the
transfer(s) as a part of the test call and ensure that the ALI record is displayed correctly at the
secondary 9-1-1 center.
 The date and time of the test call.
 The name of the PSAP that answered the call.
It is key to note if the station level ANI displayed but the error message "Record Not Found"
displayed. If you are testing a PS/911 enhancement, this usually means that the database record(s)
was (were) not successfully uploaded to the 9-1-1 database management system. If you are making
test calls from a PBX that has not implemented the PS/911 enhancement, this means that there is a
problem with the programming of the PBX, the signaling protocol of the PRI-ISDN trunks, the
programming of the CO switch, and/or the signaling protocol of the trunks connecting the CO switch
to the 9-1-1 Selective Router.

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6 References
TR-TSY-000350 Bellcore, E9-1-1 Public Safety Answering Point: Issue 1, 1987
Interface Between a 1/1AESS Switch and
Customer Premises Equipment

n/a Technical Standards: 9-1-1 CAMA Trunking and April, 1993

Database Update for Private Switch ALI,
distributed by the Texas Commission on State
Emergency Communications, April, 1993.

ANSI T1.411-2001 Network-to-Customer Installation Interfaces -

Analog Voicegrade Enhanced 911 Switched
Access Using Network-Provided Reverse-Battery
Signaling (Revision and consolidation of T1.411-
1995 and T1.411a-1996)

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7 Exhibits

7.1 Trunk Configuration Diagrams

911 Call Flow with PRI

9-1-1 Service
Provider CPE
IT or ES Trunk
Type PSAP
END OFFICE ANI Controller
Selective
Router
PRI Carries all
Tandem CPE
traffic ALI Controller

PBX
9-1-1
HELP! ALI Database Service
Provider

Cube 2309 PBX responsible for updating 911 database with

LOCATED ON
23RD FLOOR Station Level ANI/ALI

Diagram based on LEC providing CAMA

911 Call Flow with CAMA

9-1-1 Service
Provider
CPE
PSAP
END OFFICE ANI Controller
Selective
Router
PRI or Analog
Tandem CPE
Carries all ALI Controller
other traffic
PBX CAMA Trunks
acquired for 911
9-1-1
HELP!
traffic ALI Database Service
Provider

Cube 2309 PBX responsible for updating 911 database with

LOCATED ON
23RD FLOOR Station Level ANI/ALI

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