SP

ARKT
G'S
PORT
ALDE
MO
www.
spar
ktg.
com
L
OGI
N
1

L
ogi
n
RE
ALT
IMEADMI
NDASHBOARD
1 1 Re
al-
TimeDa
shb
oar
d

2 3 4
2 Re
al-
ti
mei
nbo
und&o
utb
oun
dco
unt
er.

5 3 Ca
ll
si
nIVR&Qu
eue&T
ota
lMi
ss
edCa
ll
s

6
4 L
iver
ing
ingc
all
s&a
cti
vec
all
swi
t
hfr
eea
gen
ts.

5
Ag
entswi
t
hthei
rfo
ll
owmen
umb
er&a
gen
tst
atu
s
&cus
tomern
umber.

7 6 Cu
sto
mer
sinq
ueu
ewi
t
hth
eirp
hon
enu
mbe
r

7
Li
ves
tat
usofque
uewi
t
hnu
mbe
rofa
gen
ts
&ava
il
abl
eage
nts.
RE
ALT
IMEST
ATI
STI
CSF
ORT
HEDA
Y
1 Cl
i
ckh
eret
oac
ces
sth
isp
age
.

2
T
ota
lcal
ls
,sel
ect
dro
pdo
wnf
ori
nbo
und&
2 3 4 o
utbou
ndc a
ll
s.

3
T
ota
lmiss
edca
ll
s,
sel
ect
dro
pdo
wnf
ori
nbo
und&
o
utbou
ndcal
l
s.

4
Dai
l
ycal
lvo
lume,s
ele
ctd
rop
downf
ori
nbo
und&
ou
tbou
ndcall
s.
1
5
Av
erag
eha
ndal
i
ngti
me,
sel
ect
dro
pdo
wnf
or
i
nbou
nd&out
boun
dcal
l
s.

6
Av
era
gewai
t
ingti
me,
sel
ect
dro
pdo
wnf
ori
nbo
und
&out
bou
ndcal
ls
.
5 6 7
7
Ag
ents
tat
us,
dif
fer
entc
olo
ursford
if
fer
ent
sta
tus
wi
thg
raph
ica
lre
porto
fsta
tus.
RE
PORT
S
GRAPHI
CALRE
PORT
1 Cl
i
cko
nth
ere
por
tbu
tto
n.

2 1 2 S
ele
ctfir
str
epo
rt.

3 Ca
lld
eta
ilr
epo
rt,
hov
ero
verg
rap
htov
iewc
oun
t.
3
6
4 L
ogi
n/L
ogo
utr
epo
rt,
hov
ero
verg
rap
hfo
rde
tai
l
.

4 7
5 Ag
ent
per
for
man
cer
epo
rtwi
t
hco
lou
rgr
aph
.

6
Cal
lvo
lumewi
thda
tea
ndh
owma
nyc
all
swe
re
th
ereonth
atd
ay.
5
8
7 L
ogi
nan
dlo
gou
tag
aen
twi
se.

8 Ou
tbo
una
ndi
nbo
unt
tal
kt
imea
gen
twi
se.
CDRRE
PORT

3 5
1 1 S
ele
ctCDRr
epo
rt
4
CDRrep
ortwi
thcus
tomernumber
,ca
lld
eta
il
sli
ke
2 ti
me&d at
emiss
edbyorre
ceiv
edbycl
ic
kthepl
ay
but
tont
oli
ste
ntocal
lr
ecor
ding
.

3 S
ear
chb
yag
ent
nameo
rty
pe,
dis
pos
it
io
n,d
id

4 Do
wnl
oadS
umma
ry/
RawDa
ta

5 Ca
len
darS
ear
ch

2
AGE
NTL
OGI
NLOGOUTRE
PORT-
SUMMARY

3
4
1 1 S
ele
ctl
ogi
n/l
ogo
utr
epo
rt

2
Di
ff
ere
ntc
olo
ursre
pre
sentdi
f
fer
entt
hin
gsli
ke
l
ogi
n&log
out,
tal
kt
ime,i
dl
eti
me,br
eakti
me.
2
3 S
ele
cta
gen
tfr
omt
hed
rop
down
.

4 Do
wnl
oadr
epo
rt
AGE
NTL
OGI
NLOGOUTRE
PORT
-TI
MEST
AMPVI
EW

2
4
1 1 S
tayo
nlo
gin
/lo
gou
tre
por
tpa
ge.
3

2 S
ele
cta
gen
tna
mef
romd
rop
down
.

3 De
tai
l
edr
epo
rto
fse
lec
teda
gen
t.

4 Do
wnl
oadr
epo
rt.
AGE
NTPE
RFORMANCERE
PORT

4
1 S
ele
cta
gen
tpe
rfo
rma
ncer
epo
rt.
3
1
2
S
ele
cta
gentnamef
romd
rop
downt
ovi
ewr
epo
rt
o
fapar
ti
cul
ara
gent
.

3
Ag
entpe
rfo
rmancer
epo
rtwi
thal
lca
ll
s,
answere
d,
mi
sse
d&t r
ans
fer
ed.
Tot
alt
al
kti
me,hand
leti
me.

4 Do
wnl
oadr
epo
rt.
SUMMARYRE
PORT
-DAI
LYORMONT
HLY

4 1 S
ele
ctd
ail
yca
lls
umma
ry.
3

1 2 S
ele
ctd
ail
yre
por
tormo
nth
lyr
epo
rt.

3 De
tai
l
edc
all
summa
rywi
t
hha
ll&t
ota
lca
ll
s.

4 Do
wnl
oadr
epo
rt.
OUT
BOUNDDI
ALE
R
PRE
VIE
WDI
ALE
R
1
1 Cl
i
cko
ndi
al
erb
utt
on.

Se
lec
tdia
lera
sp e
rre
qui
rementPre
vie
wDi
al
er
/
2 Pr
edect
i
veDial
er/Pr
ogr
essi
veDia
ler
.
2
3 5
3
S
etca
mpaig
nname,s
tar
t&e n
dd a
te,
runt
i
me,
a
gen
tski
l
l,
ma x
imu
mt r
ies
,ri
ngti
meout
.

4 Cl
i
ckS
ubmi
t
4
6
5
Se
lec
tca
mp ai
gnwhi
chyouwantt
orun.
Bro
wse
fil
eands
ele
ctcont
act
stoup
loa
d&c l
i
ckrun
.
7
6 S
ele
ctd
atet
ovi
ewc
urr
ent
,l
ast
,pa
use
dca
mpa
ign
s.

7 Cl
i
cki
cont
odo
wnl
oadr
epo
rt
VOI
CEBROADCAST

1
Sel
ecta
sperth
ere
q u
ir
ement
Voi
ceBr
oad
cas
t/
OBIVR/OBIVRwi
thAgen
t
2 4
2
Se
tcamp
aig
nn ame,
sta
rt&endd
ate
,ru
nti
me,
maxi
mumtri
es,
ri
ngti
meout
.
1
3 Cl
i
ckS
ubmi
t

3 Se
lectc
amp a
ignwhi
chyouwantt
orun.
sel
ect
5
4 AppI
dBrowsefilea
ndsel
ectb
roadc
ast
me s
sage
fil
e&c ont
act
stoupl
oad&cl
ickr
un.

5 S
ele
ctd
atet
ovi
ewc
urr
ent
,l
ast
,pa
use
dca
mpa
ign
s.
AGE
NTDASHBOARD
AGE
NTDASHBOARD

1
1
5
I
ni
ti
at
eac
all
byd
ial
i
ngan
umb
er.

2
2 Pr
evi
ousd
ial
ed/
rec
eiv
edc
all
wil
lsh
owh
ere
.

3
Rec
ent
lydi
al
ed/
rec
eiv
edc
all
byt
hea
gen
twi
l
l
sh
owhe r
e.

3 4 4 T
oli
st
ent
ore
cor
dedc
all
jus
tcl
i
ckp
layb
utt
on.

5 Mi
ss
edc
all
byb
uck
etb
if
urc
ati
on.
AGE
NTDASHBOARD-
BRE
AKS
1

1
Sets
tat
us,
ava
il
abl
e,b
rea
kha
smu
lt
ip
leo
pti
ons
,
ACW,of
flin
e.
AGE
NTDASHBOARD-
LIVECAL
L

3
2

1
1 Ca
ll
ern
umb
erwi
l
lbed
isp
lay
edh
erei
nre
alt
i
me.

2 Di
al
edn
umb
erd
eta
il
swi
l
lbev
is
ibl
ehe
re.

Y
oucanexpa
ndore
dit
det
ai
lsfr
omh e
rel
ik
ename
,
3 c
o
i
n
u
t
e
n
r
t
r
e
s
yc
te
d
o
.
d
e,nu
mber,
emai
l,a
ddre
ss,
pro
duct
AGE
NTDASHBOARD-
LIVECAL
L

2
1

Cl
i
ckonact
i
vit
ytovi
ewa c
ti
vi
tyd
etai
l
sli
kewhi
ch
1 ag
ent
h a
ndl
edcall
,c
all
note&cal
lr
ecor
di
ng.

2 Ex
pan
dore
dit
det
ai
lsb
ycl
i
cki
nga
nyo
fth
ebu
tto
n.
AGE
NTDASHBOARD-
LIVECAL
L

1 Ho
ld&u
nho
ldc
all
.
AGE
NTDASHBOARD-
LIVECAL
L

1
T
rans
ferca
ll
sbycl
ic
kin
gtransf
erbutt
on,s
elec
t
a
tte
ndedthens
ervi
cethe
nq ueuet
h e
ns e
lecta
gent
1 t
owh omyouwantt
otrans
fercal
lorse
lectb
li
ndto
t
rans
fert
oanyon
e.
AGE
NTDASHBOARD-
LIVECAL
L

1
Addorc
onfe
rence
,cl
i
ckaddt
hens
ele
cts
erv
ice&
qu
e u
ethensel
ect
agent
.
F
OLL
OWUP

Cl
ickF
oll
owup&sel
ect
sel
f
,sk
il
l/
queueorbot
h.
1 Setda
te&ti
me.Fi
l
li
nthed
eta
il
sabo
ut f
ol
lo
wu p
th
encli
cksa
ve.
SE
NDME
SSAGE

1
Cl
i
cks
endSMSt
ose
ndame
ssa
get
ola
stc
all
ed
nu
mber.
CAL
LNOT
ES

1 Cl
i
ckCr
eat
eNo
tet
oac
ces
sth
iswi
ndo
w.
CAL
LNOT
ES

1
S
elec
tdi
spo
sit
i
ont
henwr
it
eco
mme
nti
fan
y&
c
li
ckok.
SE
CURI
TY
SE
CURI
TY

2 3 1 Cl
i
cks
ett
i
ngst
oac
ces
sth
ese
tti
ngsp
age
.

4 2 S
ele
cts
ecu
rit
y.

3 Ag
ent
namewi
l
lbes
hownh
ere
.

5
4 En
co
n
t
erc
fir
ur
mt
r
e
h
n
en
t
p
e
as
s
wp
wo
as
s
rdt
wo
h
r
d
e
.
ne
nte
rne
wpa
sswo
rd

5
Ent
ert
hee
ven
tke
yorc
li
ckg
ett
oge
tane
ven
tke
y
th
encl
i
cks
ave
.
USE
RCONT
ACT
/CRM

1
2
S
ele
ctUs
erCo
nta
ct.
5
1 3
2
4 Add,
upl
oad,e
xpo
rtco
nta
cts
.Do
wnl
oads
amp
le
fo
rcont
act
ssampl
efil
e.

3 Al
lad
dedc
ont
act
swi
l
lbes
hownh
ere
.

4 Cl
i
cke
dit
toe
dit
con
tac
tde
tai
l
s.

Aft
ercl
ick
ingeditanewwi
ndowwills
howthea
dded
5 det
ail
sofcontac
tyoucanedi
tname,phone
number,e
ma il
,ad
d r
ess
,pr
oduct
int
erest
ed,
expe
cteddateofclo
sur
e&a d
dit
ion
alrequi
r
ement
th
enc l
i
ckupd a
te.
USE
RCONT
ACTF
IEL
DS

4
1 2 1 S
ele
ctUs
erCo
nta
ctF
iel
d.

2
Ent
erhe
adi
ngt
hens
ele
cts
ubh
ead
ing-t
ext
box
,
ch
eckb
ox.
3

3 Cl
i
ck+b
utt
ont
oad
dan
oth
erfie
ld.

4 De
let
efie
ldb
ycl
i
cki
ngd
ele
tei
con
.
CAL
LNOT
ES

1 S
ele
ctCa
llNo
tes
.
2
1
2 Ad
dsu
bhe
adi
ngt
opr
ede
fine
dno
te.

5 3 Cl
i
ck+b
utt
ont
oad
dmo
res
ubh
ead
ing
s.

4
4 Cl
i
ck-b
utt
ont
ode
let
esi
ngl
ero
w.
3

5 Cl
i
ckd
ele
tei
cont
ode
let
een
ti
ren
ote
.
BL
OCK-
UNBL
OCK

5 2 1 S
ele
ctBl
ock
-Un
blo
ck.

4
3 2 Bl
ockn
ewn
umb
erf
romt
hi
sse
cti
on.

1
3 Bl
ock
edn
umb
erwi
l
lbed
isp
lay
edh
ere
.

4 S
ele
ctwh
ichn
umb
ert
oun
blo
ck.

5 Cl
i
cku
nbl
ocks
ele
cte
d.
AGE
NTRE
PORT
-GRAPHI
CAL
1 I
nbo
undc
all
sgr
aph
,an
swe
red&mi
ss
ed.

1 2 3
2 Ou
tbo
undc
all
sgr
aph
.

3
S
tat
uso
fagent
s,l
ogi
n/l
ogo
ut,
brea
k,q
ual
i
ty
f
eed
bac
k,t
rai
ni
ng,TLf
eedb
ack,
ACW.

4 Av
era
geh
and
let
i
mei
nbo
undc
all
gra
ph.
4

5
8 5 Av
era
geh
and
let
i
meo
utb
oun
dca
llg
rap
h.

6
6 Av
era
geh
oldt
i
meg
rap
h.

7
7 Av
era
gep
ick
upt
i
meg
rap
h.

Age
ntfol
l
owu pswi
ll
beshownhe
rewi
thnumbe
r
8 onwhi
chfol
l
owu phasb
eenadde
dwit
hdate&t
ime
&reas
onoract
i
o nwi
thedi
t&de
let
eopt
io
n.