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Co Branded - Splunk ITSI Product Brief

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66 views3 pages

Co Branded - Splunk ITSI Product Brief

Uploaded by

Zoumana Diomande
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Splunk IT Service Intelligence

Protect service performance with AIOps

Predictive Response and


• Protect performance and availability: Reduce Real-time event Service health
analytics and remediation
correlation dashboards
alerting integrations
unplanned downtime by 60%

• Efficient IT management: Reduce alert noise by Splunk IT Service Intelligence


95% and MTTR by 90%
Logs Metrics Traces

• End-to-end service visibility: Prevent service Compute | Network | Storage | Cloud | Microservices | Containers | Serverless
degradations 30 minutes in advance and reduce
Splunk Enterprise | Splunk Cloud
total incidents by 45%

As companies go digital, IT teams must support more business-critical services in increasingly complex environments.
Traditional ITOps tools aren’t equipped to manage these hybrid environments and prevent teams from effectively
supporting business demands. Splunk equips organizations with the agility, speed and visibility required to protect
today’s business-critical services and their hybrid environments.

Splunk® IT Service Intelligence (ITSI) is an analytics and IT management solution that empowers teams to predict
incidents before they impact customers. ITSI correlates and applies machine learning intelligence to data collected
from monitoring sources for 360° service visibility, predictive analytics and streamlined alert management.

ITSI is a premium product built for Splunk Enterprise or Cloud. ITSI provides real-time and predictive performance
dashboards to monitor service health and integrates with IT service management (ITSM) and orchestration tools like
VictorOps and Phantom, so teams can monitor, detect, respond and resolve incidents all from one place.

Cost Optimization Operational Efficiency Business Impact

US State of Louisiana Leidos TalkTalk

Government Executive, Legislative and Fortune 500 Defense and United Kingdom Telecommunications and
Judicial Services Technology Leader Connectivity Provider

Louisiana consolidated 20 IT departments Leidos implemented Splunk to manage With 4 million customers and 6 million
and disparate legacy systems. 120 services and 20 management systems. tests per day, TalkTalk required real-time
By modernizing their IT operations, the As a result, they reduced alert noise by performance monitoring for hundreds of
state saved $70 million in licensing and 98%, reducing 3,500 daily events to metrics. Within a year of adopting Splunk,
maintenance costs. 50 actionable tickets. customer service improved, and TalkTalk’s
Net Promoter Score (NPS) increased
by 22 points.
PRODUCT BRIEF

Glass Tables Anomaly Detection


Monitor performance the way the business operates Use historical data to alert on unexpected behavior for
with pre-built or custom dashboards that track one or multiple events. Patterns are continuously
service health. updated in real time.

Service Deep-Dives
Use side-by-side displays of multiple services and
correlate metrics over time to identify root causes.

Service Analyzer Dashboard


Visually correlate services to underlying infrastructure
with a tile or tree view. Drill down to code level and
identify root causes directly from service
monitoring dashboards.

Intelligent Event Management


Collect and enrich events from multiple sources into a
single alerting framework. Real-time, automated event
correlation triggers alerts as data enters the system,
using out-of-the-box (OOTB) machine learning policies
for immediate noise reduction. Incidents are
automatically prioritized by service score and impact.

Splunk IT Service Intelligence 2


PRODUCT BRIEF

Predictive Analytics Fixed and Adaptive Thresholding


Predict future incidents 30 minutes in advance using Set fixed or adaptive thresholds to enable alerts only
machine learning algorithms and historical service when behavior strays from normal. With adaptive
health scores. Top five contributing service metrics are thresholding, machine learning algorithms
displayed to guide troubleshooting. automatically update thresholds based on observed
behavior so your alerts don’t become stale.

Integrations with External ITSM Tools


Trigger service ticketing, on-call response or automated
playbooks directly from your incident review for fast
incident resolution.

https://whitlockis.com/

Splunk, Splunk>, Data-to-Everything, D2E and Turn Data Into Doing are trademarks and registered
trademarks of Splunk Inc.in the United States and other countries. All other brand names, product
names or trademarks belong to their respective owners. © 2020 Splunk Inc. All rights reserved.
Helping Enterprise IT Identify, Plan, and Deliver Next Generation IT
Operations
20-16327-CoBranded-ITSI-117-PB

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